Mott's Miniatures www.minishop.com Reviews
Latest Reviews
★☆☆☆☆
“Horrible customer service”
Written on: 17/02/2013
I was excited when I first found Mott's website. My 10 year old daughter is just starting to put finishing details on her dollhouse and this company had Mott's had some harder to find items at reasonable prices. So I place my order on December 3rd. The gift will be hers from "Santa" as one of the items is especially hard to find. When I placed the order, I paid for ground shipping. Should be - for any other company out there - a reasonable enough time to get the package by Christmas! At no... (read more)
★★☆☆☆
“Order not placed”
Written on: 02/01/2013
My husband placed an order on 12/2/12. Item not received, so called them on 12/23/12, got a major run around and no response on where order was. On 1/2/13, received order, which was not even PLACED by them until 12/26/12. They just lost a customer. (read more)
★☆☆☆☆
“haven't received the product”
Written on: 25/09/2012
I made an order August 30. Mid September I made and inquiry to get my shipping number because I had not received the product. I, too, received a rude response that I included my order number and apparently my message went to spam. I corrected the "mistake" and re-sent the request only to get another return email that I didn't include what type of shipping I requested. So I corrected that "mistake" and to date September 25th, I still don't have a shipping number so that I may contact UPS. It... (read more)
★★★★★
“I love Mott's”
Written on: 09/06/2012
First, I am sad that Mott's no longer has a brick & mortar store because it was fun the one or two times I visited a few years ago to see the actual products and I wish, now that I'm building a doll house, that I could still do that. However, I enjoy their newletters which always entice me to browse their website. They also provide a lot of information & good books for construction guidance. I love the history of the Mott family & am also sad that Knott's Berry Farm's new owner got rid of... (read more)
★☆☆☆☆
“VERY slow shipping and rude response to inquiry”
Written on: 15/05/2012
Very disappointed - Motts used to be great. Since they're in CA and I'm in AZ, thought the items needed for my new miniature creation would be obtained fairly quickly. Wondering where they were, I contacted them by email and received a rude response that I had included my order number ( heavens, no!) and that caused it to wind up in their spam - and I was just 'lucky they checked'....etc. Finally got on the site and found the order, and they state it will 'probably' ship (UPS ground for... (read more)
Nonenone's Comment
Written on: 16/05/2012
Customer placed a non-rush, ground-shipped, special order. Shipping days, weekends and holidays do not count in order processing time. Customers non-rush special order was placed on a weekend. This non-rush special order was shipped when it was only 5 business days old. Messages with spam content are sent to a spam folder. Customer did not indicate a desire to pay for air shipping or rush handling fees. Information regarding customers order was available to her through the web site 24/7, cust. did receive emails of shipment notices. Not our fault that customer is highly impatient and also not willing to pay for air shipping.
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Alas's Comment
Written on: 19/05/2012
This company is probably going out of business soon!
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★★★★★
“Response Time and Variety of Items”
Written on: 11/05/2012
I signed up to receive the online catalog and received it almost immediately. I like the variety of items that they have. I am looking forward to ordering from here in the very near future. I have already put some items in my Wishlist that I created on the website. They have items that I have never seen offered before, and I've been ordering items for my dollhouse for over 30 years! (read more)
★★★★★
“prompt professional service ”
Written on: 24/04/2012 by mikechris (1 review written)
All the items I was looking for were in stock and delivered in less time then promised. user friendly website. Quality products. (read more)
★★★★★
“My review of Mott's Mini's”
Written on: 24/04/2012 by Author_Duff (1 review written)
It is nice to find merchandise that can't be found elsewhere. Service was great. Prices are reasonable. Shipping was fast. (read more)
★★★★★
“Fast processing, honest service”
Written on: 22/04/2012 by CyberMom
Not only did they process my order immediately. But when they realized that I had not received a discount I was supposed to get (which I missed), they wrote me right away and made sure my order had the discount taken off -- which by the way was just about $10! The order arrived in 2 business days from shipping which was nearly a week ahead of what I expected, and I was made aware of its progress throughout. My shipping also had been upgraded for speed. My daughter also buys things from... (read more)
★★★★★
“Awsome company”
Written on: 22/04/2012 by miniaturefamily
Best place on the palnet to get your doll house's, supplies, and other miniature accesories. Ecellennt customer service, attention to detail, customer service, and lightning fast shipping. (read more)
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Showing 1 - 10 of 66 Reviews
★★★★★
“Extremely happy with my order!”
Written on: 19/04/2012 by Creamcheese (1 review written)
I am new to the world of miniatures and am constructing my very first dollhouse. I have been researching blogs and websites and discovered Mott's miniatures and placed my first order. I received my order very promptly and the prices were very reasonable and I plan on ordering again very soon. (read more)
★☆☆☆☆
“Arrogant, Abusive, Bizarre”
Written on: 19/04/2012
I ordered one item, a mini Vaseline jar. I received, a few days later, a jar that read "Petroleum Jelly." When I informed Mott's Miniatures via email what had happened, I received a series of bizarre "legalese" emails informing me that I had agreed to a policy of the customer receiving "assorted" minis if the one the customer ordered wasn't in stock. When I noted that the item was associated with an exact item number and that it would have been a good idea to notify me that the item I... (read more)
Nonenone's Comment
Written on: 19/04/2012
Item clearly marked as "assorted", meaning that the individual item comes assorted, it could vary in color or other finish. The customer ordered a miniature item of a petroleum jelly jar assorted and received the same. The customer was sent again instructions regarding how to request return for exchange but the customer has stated that she will keep the item. The customer received the item she ordered, at the price specified in the contract, and given a free upgrade to air shipping.
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Minifan's Comment
Written on: 20/04/2012
SEE "NONEONE'S" response below for confirmation of what I said above: He STILL wants to argue his ridiculous "policies," even as he gets yet another terrible review online. I never received an "upgrade" -- I paid $9 for shipping a $3 item 30 miles. The "instructions" I received (in a completely abusive, condescending and legalistic tone) for returning asked me to send volumes of information the seller already had and then wait for HIM to decide whether or not he deemed a return appropriate. Let me guess what the answer would have been! And let me guess who would have paid for shipping. His attitude really speaks for itself -- His response couldn't be clearer about how Mott's Miniatures will treat you if you shop there.
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Minisk123's Comment
Written on: 20/04/2012
Sounds like you got the same customer service person I did. Horrible, horrible, horrible.
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Bluedress's Comment
Written on: 24/09/2012
Yes! They are definitely "arrogant" seeming, and abusive & bizarre in their behavior. I have ordered several hundred dollars worth of stuff from them and actually gave them a glowing review, but the problem comes in when you have a question or a problem & then it is like you enter the twilight zone. Their customer attitude is - well, you said it, bizarre.
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★★★★★
“Speedy attention”
Written on: 09/04/2012
I received my requested catalogues almost immediately after pressing send. It now gives me more access to even more minis (read more)
★★★★★
“Mott's is tops!”
Written on: 09/04/2012
I was giving a couch as a gift, and decided to wrap a dollhouse couch and let the recipient select the actual couch. Mott's had a doll couch and got it to me in plenty of time for Xmas. Happy customers here! (read more)
★★★★★
“Medical Miniaturist Number One”
Written on: 08/04/2012 by MedicalMiniaturist
Mott's got my order right, sent it promptly, and had it delivered in excellent condition. The items were high quality, and were exactly as advertised. This is a family that has been interested in miniatures for many years and helped to found NAME -- the National Association of Miniature Enthusiasts. Dealing with them is like dealing with old friends -- even for the very first order. I found nothing about which to complain. (read more)
★★★★★
“My Experience with Mott's Miniatures”
Written on: 07/04/2012
This is a fabulous online shop for anyone in need of items for a dollhouse or other miniature project. The prices are great, the items of excellent quality and the site is well-run. I was also given a discount on my order, which made great prices even better. My order was shipped quickly, and arrived several days ahead of the expected shipping date. Since this was during winter and the items were being shipped to Canada, this is nothing short of a miracle. I usually expect a bit of a... (read more)
★★★★★
“Very Happy with Product - order number 15651”
Written on: 06/04/2012
My wife ordered doll house products from this company and was very happy with transaction and product. She always gets all giddy over her dollhouse stuff. Very happy with all aspects of transaction. (read more)
★★★★★
“Great Service”
Written on: 06/04/2012
I ordered a mini kit online and the service was great. They shipped promptly, upgraded me to priority shipping and sent a free gift with the order. I would never hesitate to do business with them again any time! (read more)
★☆☆☆☆
“Worst Customer Service "EVER"”
Written on: 27/03/2012
This is worst customer service I experienced ever!!! They don't like to give information or status on your order. They are sarcastic, ironic and make you feel like an idiot for asking questions. One of their eternal answers is: "tht information is part of the terms of the sales contract posted on the web site that all customers have read, understood and agreed to before using the web site or placing any order and that you read, understood and agredd to again during the check out... (read more)
Nonenone's Comment
Written on: 06/04/2012
Customer has falsely claimed that order status was not given. Nothing could be further from the truth. The back order status was clearly written on the customers invoice that was sent with first shipment. The customer need only have read their own invoice. Each time the customer contacted us we provided them with the link to log in to check the status of their own order. Customer received tracking numbers by email. Delivery is not pending, delivery has been made.
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Minisk123's Comment
Written on: 24/04/2012
I had a similar experience. I should have check out their horrible rating at the BBB before ordering:
http://www.la.bbb.org/business-reviews/Doll-Houses-and-Accessories-Retail/Motts-Miniatures-Inc-in-Fullerton-CA-13087718
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★☆☆☆☆
“Totally Unresponsive to Back Order Questions”
Written on: 22/03/2012
6 weeks ago I ordered 2 expensive items from Mott's Miniatures that were placed on back order. I was not charged for the unreceived items. I have requested status repeatedly. Company correspondence unfailingly cites the contract to which I agreed and the website policy. I never get a direct answer. Here is an example. My questions were these. "I received 1 out of 3 items. I have been trying to get information about the order but have not received a complete anwer to all of my... (read more)
Kweilin111's Comment
Written on: 05/04/2012
Update on my situation--Shortly after my barrage of questions I got one of my back order items, and a couple of days after that the second one. No one told me that one of my items was received by the company. Someone made the decision without consulting with me to send the first item because I was complaining so much and assumed incorrectly that I authorized the first item to be sent immediately even though it would cost me extra money.----Yes, I was glad to get my two outstanding items eventually and the company completed their end of the contract. However it should be noted that I ordered two apothecary cabinets and the second one, sent weeks later, didn't match ther first one because the company redesigned their product. It's not a random error or a slight color mismatch, it was a redesign. I do not trust the company to rectify any problems due to the mismatch and anyway I was able to work with the problem on my own.
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Nonenone's Comment
Written on: 06/04/2012
Customer has falsely claimed that we did not respond, nothing could be further from the truth. The customers back order status was clearly printed on the invoice sent with their first shipment. The information on the web site that the customer was aware of before placing their order stated how the customer was to use the web site to calculate their own delivery estimates. The customer was repeatedly sent the log-in link to log in to the web site to read the status of their own order. The customer need only have read their own invoice or logged into their own account to read their order status.
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Kweilin111's Comment
Written on: 10/04/2012
In response to nonenone--the information given to me about the status of my order was "clearly" written but was too vague to be useful. It basically said that the two back orders were to be shipped when they arrived from the manufacturer (no approximate timeframe). The webpage to which I had been referred did not say when to expect the order, it just gave a timeframe when the back order would be held but said nothing about what happened when the timeframe expired. Too unclear for me to understand. This was my first time ordering doll furniture from anyone. Then when I asked repeatedly for clarifications of what this all meant, I was referred back to the literature and didn't get an explanation. Therefore, I didn't receive personal service. This company thinks that personally sending an e-mail back to a customer is personal service. It is not. Personal service means tailoring the response to the customer's specific need, even if the customer is new and totally unknowledgeable about the doll furniture ordering business. No one told me that one of my items had arrived and that the company was holding it until the second arrived. No one told me before I received my items that on the whole the manufacturer was erratic (the company admitted to this after my business was completed with them). I asked them early in the game for this information. WHY WOULD THIS INFORMATION BE WITHHELD FROM ME? If I had this information timely, I would at least had a clue about what to expect from the manufacturer, instead I was totally in the dark. I would have saved the company money by not taking up so much of their customer service energy.
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Showing 11 - 20 of 66 Reviews
★★★★★
“Motts makes it easy to shop”
Written on: 16/03/2012 by Papanooch626 (1 review written)
I finally had time to finish my daughters doll house but had no idea were to shop for the items I needed so I searched the web and came along all types of sites I choose motts because like I said you made it easy to shop .everthing is well organized and it was simple to follow you have a large inventory of items and sites to go to for help if you need help your shipping is great you know they love there work by the way they handled and wrapped all the orders I always ended up with a... (read more)
★★★★★
“out of stock items”
Written on: 21/02/2012 by ameliafrancesca
I found the site great, customer service great, disappointed in the items i did not receive as they were backordered..wish there was a way to let me know when i submitted the order and how to let me know when the items are in stock..i have to pay shipping etc. and am i customer in Canada so i would prefer to pay for shipping only once. I am ready to submit another order but i would really like to know if the items i wish to purchase on still backorder because i would then wait to submit the... (read more)
Guest's Response to ameliafrancesca's Review
Written on: 22/03/2012
I would be very leery about submitting another order. They have been totally unresponsive to my requests for information about my back order, despite my many and specific questions. They responded to general questions with wrote-type references to the contract without explaining the contract. Then when questions become harder and more specifically directed at the meaning of their policies, customer service didn't attempt personal responses at all. Instead they casually referred me to a webpage that did not help. They are totally stonewalling me. They implicitly state that they have the right to do so--my back order item arrives when it arrives and I am supposed to be charged when it ships. I believe they wrote the contract totally for their own benefit to protect themselves against problem cases, for which they take no responsibility. Horrendous ongoing experience, and I had a big order. 3-22-2012
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★☆☆☆☆
“Horrible human beings run this store”
Written on: 12/02/2012 by Corwin12 (1 review written)
Rude and miserable merchant. Horrible customer service. They sent the package to the wrong address and then told me it was not their problem, because once they shipped it, it became my property. Then they told me to read the terms of service I agreed to. Problem is, their terms of service violate the Fair Credit Billing Act. My credit card company agreed. I disputed the charge and my credit card company sided with me. No matter how good the prices seem, stay away ... stay far away. ... (read more)
Nonenone's Response to Corwin12's Review
Written on: 06/04/2012
The customer provided a non-deliverable delivery address (an address not serviced by the carrier chosen by the customer) so the order was sent to the billing address provided by the customer. Customer received tracking number and delivery notice via email and was notified that because they had failed to provide a valid delivery address that the package would have to be sent to the customers billing address.
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★☆☆☆☆
“Worst Customer Service Ever”
Written on: 08/02/2012
Frustrating enough to be waiting and waiting for an item. More frustrating yet not to have any way to contact a live person . . . . emails are returned by an automated system which scolds customers for not abiding by the terms of service. (Yes, terms of service are posted and we check the box, but for the most part, we assume that we will receive our order on time, or be 'allowed' to inquire as to its whereabouts before two weeks has passed). I would NEVER order from these people again. ... (read more)
Nonenone's Comment
Written on: 06/04/2012
Our web site clearly states that we do not have an automated email system capable of sending out automated messages. This customer must have us confused with some other company. Customer has falsely claimed that delivery is still pending, nothing could be further from the truth. The customer has received emails from their carrier notifying them of delivery.
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Bluedress's Comment
Written on: 25/09/2012
Nonenone's response to this and other reviewers complaints are an example of the way they handle complaints - completely impersonal, bizzare, and rude.
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★★★★★
“dollhouse windows & doors”
Written on: 19/01/2012 by kimberlyk (1 review written)
I ordered several different types of miniature windows and doors from Mott's Miniatures. The items arrived on time. The photographs and descriptions of the pieces on the website portrayed them accurately and they were quality pieces. I will be purchasing items from this business in the future. Kimberly (read more)
★★★★★
“Doll Huse”
Written on: 03/01/2012 by paulpollard (1 review written)
Wat a amazing company. They answered all the questions I had and made sure what I ordered made it before Xmas. Great Company. I would pass this on to anyone that was looking for this kind of product and will be going back for all the add on parts my wife needs for her Doll House build. Paul (read more)
★☆☆☆☆
“horrible customer service”
Written on: 19/12/2011
still waiting for my order. 12 days later and i still haven't received it in the mail. then was sassed by cs that said i didn't pay for tracking and i should have read the terms better. did not see that. still no excuse for something not coming when it should have only taken 4 days or 5 at the most to get here. when you ask a question you just get an automated answer. shield themselves pretty well from the customer. got an afterhour auto response at 3 in the afternoon cst. tell people up... (read more)
Nonenone's Comment
Written on: 06/04/2012
The customer chose an economy (slow) shipping method and as part of the economy price the customer was aware that they were not paying for nor would receive a tracking number. The customer improperly asked for tracking information and was reminded that they did not contract for package tracking.
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★☆☆☆☆
“TERRIBLE CUSTOMER SERVICE”
Written on: 05/12/2011 by patrickcostarica
This is the worste online shopping experience that I have ever had. I have been called a liar due to Motts having difficulty with my debit card. I have been told that I am breeching some type of contract because I emailed to ask to status of my order. I was informed only after paying that the order would take nearly two and a half weeks to ship. I was mocked by the customer service agent when following up on my order due to conflictive information on their website. This has truly been a... (read more)
Pachelbel's Response to patrickcostarica's Review
Written on: 05/12/2011
I had a similar experience with their \"customer service\". They were rude and condescending when I emailed asking a question before I had even purchased anything. They lost the chance to make a new customer.
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Valli99's reply to Pachelbel's Comment
Written on: 27/02/2013
Same here. I asked a question and received sarcastic replies to my emails. i was told I couldn't read! LOL There is something seriously wrong with this person. Lots of anger. I'm thankful I never actually ordered something from them.
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Nonenone's Response to patrickcostarica's Review
Written on: 06/04/2012
This customer is embarrassed because they failed to have enough money in their checking account to cover the purchase they made with us. Once they finally took care of their financial obligation we then processed the order. The customer caused their own delay due to their own failure to have enough money in their debit account. The customers statement that they are still waiting for delivery is false, the customer has received notice of delivery.
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La.alpaca's Response to patrickcostarica's Review
Written on: 21/05/2012
Nonenone: patrickcostarica wrote this email on May and you responded on June, so I guess his statement of undelivered items was true.
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Guest's Response to patrickcostarica's Review
Written on: 22/05/2012
Weird, that I keep getting email reminders of comments added to this post. FYI, there was always enough money in the account. In fact, I ordered from Amazon.com the same items the very same day I wrote this post. I received the items IN COSTA RICA before Mott's even responded to my email! hahahahaha what a joke of "company".
The items from Mott's were never received.....
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Nonenone's Response to patrickcostarica's Review
Written on: 22/05/2012
Shipment terms are FOB Shipping Point, all shipments become the legal property of the receiver once they are turned over to the customers carrier. All shipments are deemed to be delivered legally to the customer once they are turned over to the customers carrier.
If the customer would like proof of their declined card notice from their bank we can provide it to them privately.
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★☆☆☆☆
“Rude Customer Service”
Written on: 01/12/2011
Emailed customer service with a question about the availability of an item and got a condescending response to the effect of \"can't you read?\" implying that I didn't read their web page very carefully. The web page had text saying the ordering button would be gray if it was unavailable. In my browser the button was clearly blue. I replied back with a screen shot showing the blue button, and a statement that because of their reply, they had lost a customer. They replied back that I... (read more)
Dmacker's Comment
Written on: 19/12/2011
SOUNDS JUST LIKE MY EXPERIENCE WITH THEM
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★★★★★
“online order”
Written on: 24/11/2011
Web site is easy to navigate; lots of great photos; I want to buy one of everything! Love this web site - visit regularly. Keep up the good work!! (read more)
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Showing 21 - 30 of 66 Reviews
★★★★★
“Shipping speed broke the sound barrier!”
Written on: 30/10/2011 by gnatknees (1 review written)
I ordered the Mrs. Santa to sit in a gingerbread house we're making for a charity benefit. Just in case we don't have much luck building a rocking chair out of pretzels, I ordered a ready-made chair as well. This was on a Friday evening, so I was flabbergasted when the package arrived on Monday! Sad to say, however, the cute little ruffles on Mrs. C's apron are going to prevent her from sitting in that chair unless we decide to take the arms off it. (Perhaps you might consider adding the... (read more)
★★★★★
“Minishop”
Written on: 17/10/2011 by Kg1officer
Motts Minatures catolog was just what I needed to see minitures and items I liked. It was clear and concise and the pictures shown the items completely. It also has great pricing. (read more)
★★★★★
“5 star review”
Written on: 17/10/2011 by celtchick1966 (1 review written)
Mott's Miniatures has everything you could look for in miniatures! The prices are extremely reasonable and service is incredible! I'll be back time and time again. (read more)
Dmacker's Response to celtchick1966's Review
Written on: 19/12/2011
YOU GOT LUCKY, ALOT OF US DIDN'T
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★★★★★
“Price, delivery, quality of product--all excellent!”
Written on: 06/10/2011 by lmusinger (1 review written)
the delivery was much quicker than I expected;the variety of selection options is terrific;the website is so easy to understand and check-out is a snap! It was an excellent experience. (read more)
★★★★★
“Review of miniature bicycle purchase”
Written on: 22/09/2011 by Helenhaydenwade
I needed a small model bicycle for my husband's friend's birthday. I had trouble finding any decent ones on the website. I was able to find the perfect model bike on this website. I needed the item in a rush & the company not only got it to me in perfect time, but also upgraded the shipping for free. I could not have been happier & the smile on the gift recipient's face told it all: it was included with a gift card to a bike shop & was the perfect symbol for the gift. He loved it. Thank... (read more)
★★★★★
“Curved staircases for 1"=1' dollhouse”
Written on: 22/09/2011 by LFChichester (1 review written)
I ordered and received a pair of very nicely made curved staircases. They were as described in the Mott's online catalogue.I was very pleased with the items received. I highly recommend Mott" doll house shop. (read more)
★☆☆☆☆
“customer service not applicable”
Written on: 23/08/2011
Without being previously notified when I got my invoice in the mail I saw that I was charged $5 for my card being declined. Yet they managed to charge my credit card successfully the day that the order was placed. The email exchange with them was as follows \"We are sorry that you caused yourself to have a bad experience\" ... as well as accusing me of lying about being a return customer. Don't bother spending your money here - they don't like to do business with people. (read more)
Guest's Comment
Written on: 06/12/2011
"They don't like doing business with people" about sums up my experience with them too.
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★★★★★
“Unique use for a miniature utility lamp”
Written on: 21/08/2011 by RBDopp
I needed a small light on a pseudo birdhouse I built over some unsightly swimming pool electronics (to control the cover). At night I could not see the controls, so found a darling Miniature Dollhouse Outside Utility Light in the MOTT’s website. I had looked for some time to find just the right lamp. Their site was well organized and gave size perspective in the photograph. The price was reasonable, shipping was free and I had my lamp in just 3 days. (read more)
★★★★★
“Worth repeat business!”
Written on: 10/08/2011 by Deiangel
The items I ordered arrived earlier than expected. Mott's was kind enough to upgrade my shipping (without my asking). The items looked exactly like the pictures and were carefully wrapped. The craftmanship of the items ordered was spectacular. I will definitely be getting more miniatures very soon! (read more)
★★★★★
“Mott's Miniaturers Order”
Written on: 07/08/2011
It seems the hinges that we need are getting harder to find and some companies have quite carrying this product. I was happy to find Mott's Miniatures. Their price was excellent and they shipped the next day. (and the shipping cost lower that other companies) (read more)
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Showing 31 - 40 of 66 Reviews
★★★★★
“Great Service!”
Written on: 25/07/2011
I found exactly what I was looking for & the goods were shipped out quickly and as ordered & I received them in only a few few days from the order date. The web site was easy to use & the feedback from the vendor was prompt & helpful. (read more)
★★★★★
“Service”
Written on: 22/07/2011
I was thoroughly surprised and really appreciate the service your company gave me. The discount was unexpected and the posting of the items and upgrading the shipment dto priority mail and then not charging for it was wonderful. Thanks and keep up the good service (read more)
★★★★★
“Fast and Friendly”
Written on: 22/07/2011 by bostonpoet (1 review written)
I was shocked to receive my item only TWO days after ordering! Mott's sent along a free gift with my order (which was already discounted)and gave me a free shipping upgrade. The quality of the item was superior and packaging was excellent. I would highly recommend shopping with Mott's for miniature items -- website is easy to navigate and their selection is incredible. (read more)
★★★★★
“Outstanding courteous service”
Written on: 22/07/2011
Though my order was a little late, this was apparently caused by a delay in the items I had ordered reaching Motts from the suppliers. Motts kept me up-to-date and explained the problem and were courteous and direct in explaining to me what they were doing about obtaining my items and getting them to me as soon as possible. I was totally delighted with my goods when they arrived and the quality was definitely worth wating for. The packing was of excellent quality and everything arrived... (read more)
★★★★★
“ I was happy with the order process - it was quick and...”
Written on: 07/07/2011
I was happy with the order process - it was quick and easy. Only got a free catalog but I got the email to download the catalog immediately. Also nice to get a follow-up email asking if I was happy with the service/product. (read more)
★★★★★
“I was very happy with my order, and I received it...”
Written on: 06/07/2011 by deborahg (1 review written)
I was very happy with my order, and I received it earlier than I expected. I would definitely shop here again. (read more)
★★★★★
“Outstanding”
Written on: 05/07/2011 by miniatureme4
Outstanding customer service, I am right in the middle of remodeling my miniature house and needed some information and parts. Ordered on line from Mott's Minatures and received my order in two days..........Unbelievable (read more)
★★★★★
“Maximum Service on Miniatures Order”
Written on: 01/07/2011
I recently ordered dollhouse miniature wallpaper and flooring. I opted for standard shipping since I was not in a rush as the dollhouse build had just been started. However, I received my order within two days of ordering. That is unbelievable!!. I had expected a 7 to 9 day wait. I rechecked my emails and determined that Motts had processed and shipped my order the same day it was ordered and gave me a free upgrade to first class shipping. Of course fast delivery means nothing if the... (read more)
★★★★★
“Nice product, Great price, Fast delivery!”
Written on: 23/06/2011 by TimRupp (1 review written)
I ordered a couple of miniature american flags for a remote controlled wooden sailboat that I helped my 80 year old father build. Until I found these, the rest were too large for scale or not made of fabric. I am very pleased with the nylon flags which were very inexpensive as well. I was amazed when they arrived in two business days as I had only requested and paid for regular mail. Great Product, Price, and Delivery! (read more)
★★★★★
“couldn't be happier”
Written on: 23/06/2011 by Steiner2
I ordered a few indoor trim pieces for a dollhouse restoration project. They were easy to work with and good quality. They arrived well before I expected them. I barely had time to remember that I had actually placed an order and it was already here. In addition to the trim, I also ordered a couple of miniatures to go along with some of the other pieces we already have. The dollhouse that we are restoring was made for me by my father when I was little, and now I'm working on it with my... (read more)
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Bluedress's Comment
Written on: 25/09/2012
If I were able to I would change my review from 5 stars to 1 based on the bizarre interactions that occur with this company when you have a problem. I've purchased several 100$s of items from them. Yes they have good selection, prices & fast shipment. However, if you ask them a question (via email or phone) they respond in a very rude manner. The worst issue occurred after I left my review & received my $5 coupon code. I for some reason was unable to complete my order online, and thus called in a phone order. When I tried to use my coupon code they said it could only be used online. So I told the guy to hold off on the order & I would try again on line. I successfully completed the online order & used the coupon code. When my order arrived, they had charged me a $5 restocking fee for the "phone order" thus negating my $5 coupon. When I emailed them to complain, I received the same type of email complained about in some of the other reviews - rude, bizarre, etc. Essentially they said I had to write a letter & send it via US Mail (interesting since they were so hot for "on line" when I tried to use my coupon). Their email also outlined other rather bizarre requirements (to meet the requirements of their sales contract...). I sent them a letter & they have not responded. It's only $5. No - it's the principal.