Mott's Miniatures Reviews - www.minishop.com

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★★★★☆
3.7 / 5
69% of users recommend this
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  • Customer Service

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  • Value For Money

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Mott's Miniatures www.minishop.com
Mott's Miniatures www.minishop.com
Mott's Miniatures www.minishop.com
Mott's Miniatures www.minishop.com

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Latest Reviews

★☆☆☆☆

“DO NOT ORDER HERE!!!!”

Written on: 23/06/2014 by Patton1985 (1 review written)

They do not ship product. When the customer calls, they threaten legal action for violating the "terms and conditions" of sales which they claim say that customers may not call to ask about their shipment… Read Full Review

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★☆☆☆☆

“Intimidating Fraudulent Busines Practices”

Written on: 03/06/2014 by MonicaHudson218 (1 review written)

I placed an internet order to MiniShop.com for a dollhouse console table and called following day to confirm. They did not have the merchandise in stock nor did they know if they could get it, so I cancelled my order. Subsequently, I placed an order elsewhere and received the merchandise and it was exactly as pictured and described. Surprisingly,3 weeks later I received my cancelled order, but the dollhouse table was very poorly done, like a factory second. When I contacted Mott’s, they… Read Full Review

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★☆☆☆☆

“Horrible customer service”

Written on: 17/02/2013

I was excited when I first found Mott's website. My 10 year old daughter is just starting to put finishing details on her dollhouse and this company had Mott's had some harder to find items at reasonable prices. So I place my order on December 3rd. The gift will be hers from "Santa" as one of the items is especially hard to find. When I placed the order, I paid for ground shipping. Should be - for any other company out there - a reasonable enough time to get the package by Christmas! At no… Read Full Review

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★★☆☆☆

“Order not placed”

Written on: 02/01/2013

My husband placed an order on 12/2/12. Item not received, so called them on 12/23/12, got a major run around and no response on where order was. On 1/2/13, received order, which was not even PLACED by them until 12/26/12. They just lost a customer… Read Full Review

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★☆☆☆☆

“haven't received the product”

Written on: 25/09/2012

I made an order August 30. Mid September I made and inquiry to get my shipping number because I had not received the product. I, too, received a rude response that I included my order number and apparently my message went to spam. I corrected the "mistake" and re-sent the request only to get another return email that I didn't include what type of shipping I requested. So I corrected that "mistake" and to date September 25th, I still don't have a shipping number so that I may contact UPS. It… Read Full Review

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★★★★★

“I love Mott's”

Written on: 09/06/2012

First, I am sad that Mott's no longer has a brick & mortar store because it was fun the one or two times I visited a few years ago to see the actual products and I wish, now that I'm building a doll house, that I could still do that. However, I enjoy their newletters which always entice me to browse their website. They also provide a lot of information & good books for construction guidance. I love the history of the Mott family & am also sad that Knott's Berry Farm's new owner got rid of… Read Full Review

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Bluedress's Comment

Written on: 25/09/2012

If I were able to I would change my review from 5 stars to 1 based on the bizarre interactions that occur with this company when you have a problem. I've purchased several 100$s of items from them. Yes they have good selection, prices & fast shipment. However, if you ask them a question (via email or phone) they respond in a very rude manner. The worst issue occurred after I left my review & received my $5 coupon code. I for some reason was unable to complete my order online, and thus called in a phone order. When I tried to use my coupon code they said it could only be used online. So I told the guy to hold off on the order & I would try again on line. I successfully completed the online order & used the coupon code. When my order arrived, they had charged me a $5 restocking fee for the "phone order" thus negating my $5 coupon. When I emailed them to complain, I received the same type of email complained about in some of the other reviews - rude, bizarre, etc. Essentially they said I had to write a letter & send it via US Mail (interesting since they were so hot for "on line" when I tried to use my coupon). Their email also outlined other rather bizarre requirements (to meet the requirements of their sales contract...). I sent them a letter & they have not responded. It's only $5. No - it's the principal.

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★☆☆☆☆

“VERY slow shipping and rude response to inquiry”

Written on: 15/05/2012

Very disappointed - Motts used to be great. Since they're in CA and I'm in AZ, thought the items needed for my new miniature creation would be obtained fairly quickly. Wondering where they were, I contacted them by email and received a rude response that I had included my order number ( heavens, no!) and that caused it to wind up in their spam - and I was just 'lucky they checked'....etc. Finally got on the site and found the order, and they state it will 'probably' ship (UPS ground for… Read Full Review

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Nonenone's Comment

Written on: 16/05/2012

Customer placed a non-rush, ground-shipped, special order. Shipping days, weekends and holidays do not count in order processing time. Customers non-rush special order was placed on a weekend. This non-rush special order was shipped when it was only 5 business days old. Messages with spam content are sent to a spam folder. Customer did not indicate a desire to pay for air shipping or rush handling fees. Information regarding customers order was available to her through the web site 24/7, cust. did receive emails of shipment notices. Not our fault that customer is highly impatient and also not willing to pay for air shipping.

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Alas's Comment

Written on: 19/05/2012

This company is probably going out of business soon!

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★★★★★

“Response Time and Variety of Items”

Written on: 11/05/2012

I signed up to receive the online catalog and received it almost immediately. I like the variety of items that they have. I am looking forward to ordering from here in the very near future. I have already put some items in my Wishlist that I created on the website. They have items that I have never seen offered before, and I've been ordering items for my dollhouse for over 30 years!… Read Full Review

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★★★★★

“prompt professional service ”

Written on: 24/04/2012 by mikechris (1 review written)

All the items I was looking for were in stock and delivered in less time then promised. user friendly website. Quality products… Read Full Review

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★★★★★

“My review of Mott's Mini's”

Written on: 24/04/2012 by Author_Duff (1 review written)

It is nice to find merchandise that can't be found elsewhere. Service was great. Prices are reasonable. Shipping was fast… Read Full Review

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★★★★★

“Fast processing, honest service”

Written on: 22/04/2012 by CyberMom (1 review written)

Not only did they process my order immediately. But when they realized that I had not received a discount I was supposed to get (which I missed), they wrote me right away and made sure my order had the discount taken off -- which by the way was just about $10! The order arrived in 2 business days from shipping which was nearly a week ahead of what I expected, and I was made aware of its progress throughout. My shipping also had been upgraded for speed. My daughter also buys things from… Read Full Review

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★★★★★

“Awsome company”

Written on: 22/04/2012 by miniaturefamily (1 review written)

Best place on the palnet to get your doll house's, supplies, and other miniature accesories. Ecellennt customer service, attention to detail, customer service, and lightning fast shipping… Read Full Review

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★★★★★

“Extremely happy with my order!”

Written on: 19/04/2012 by Creamcheese (1 review written)

I am new to the world of miniatures and am constructing my very first dollhouse. I have been researching blogs and websites and discovered Mott's miniatures and placed my first order. I received my order very promptly and the prices were very reasonable and I plan on ordering again very soon… Read Full Review

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★☆☆☆☆

“Arrogant, Abusive, Bizarre”

Written on: 19/04/2012

I ordered one item, a mini Vaseline jar. I received, a few days later, a jar that read "Petroleum Jelly." When I informed Mott's Miniatures via email what had happened, I received a series of bizarre "legalese" emails informing me that I had agreed to a policy of the customer receiving "assorted" minis if the one the customer ordered wasn't in stock. When I noted that the item was associated with an exact item number and that it would have been a good idea to notify me that the item I ordered… Read Full Review

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Nonenone's Comment

Written on: 19/04/2012

Item clearly marked as "assorted", meaning that the individual item comes assorted, it could vary in color or other finish. The customer ordered a miniature item of a petroleum jelly jar assorted and received the same. The customer was sent again instructions regarding how to request return for exchange but the customer has stated that she will keep the item. The customer received the item she ordered, at the price specified in the contract, and given a free upgrade to air shipping.

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Bluedress's Comment

Written on: 24/09/2012

Yes! They are definitely "arrogant" seeming, and abusive & bizarre in their behavior. I have ordered several hundred dollars worth of stuff from them and actually gave them a glowing review, but the problem comes in when you have a question or a problem & then it is like you enter the twilight zone. Their customer attitude is - well, you said it, bizarre.

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Minisk123's Comment

Written on: 20/04/2012

Sounds like you got the same customer service person I did. Horrible, horrible, horrible.

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Minifan's Comment

Written on: 20/04/2012

SEE "NONEONE'S" response below for confirmation of what I said above: He STILL wants to argue his ridiculous "policies," even as he gets yet another terrible review online. I never received an "upgrade" -- I paid $9 for shipping a $3 item 30 miles. The "instructions" I received (in a completely abusive, condescending and legalistic tone) for returning asked me to send volumes of information the seller already had and then wait for HIM to decide whether or not he deemed a return appropriate. Let me guess what the answer would have been! And let me guess who would have paid for shipping. His attitude really speaks for itself -- His response couldn't be clearer about how Mott's Miniatures will treat you if you shop there.

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★★★★★

“Speedy attention”

Written on: 09/04/2012

I received my requested catalogues almost immediately after pressing send. It now gives me more access to even more minis… Read Full Review

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★★★★★

“Mott's is tops!”

Written on: 09/04/2012

I was giving a couch as a gift, and decided to wrap a dollhouse couch and let the recipient select the actual couch. Mott's had a doll couch and got it to me in plenty of time for Xmas. Happy customers here!… Read Full Review

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★★★★★

“Medical Miniaturist Number One”

Written on: 08/04/2012 by MedicalMiniaturist (1 review written)

Mott's got my order right, sent it promptly, and had it delivered in excellent condition. The items were high quality, and were exactly as advertised. This is a family that has been interested in miniatures for many years and helped to found NAME -- the National Association of Miniature Enthusiasts. Dealing with them is like dealing with old friends -- even for the very first order. I found nothing about which to complain… Read Full Review

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★★★★★

“My Experience with Mott's Miniatures”

Written on: 07/04/2012

This is a fabulous online shop for anyone in need of items for a dollhouse or other miniature project. The prices are great, the items of excellent quality and the site is well-run. I was also given a discount on my order, which made great prices even better. My order was shipped quickly, and arrived several days ahead of the expected shipping date. Since this was during winter and the items were being shipped to Canada, this is nothing short of a miracle. I usually expect a bit of a… Read Full Review

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★★★★★

“Very Happy with Product - order number 15651”

Written on: 06/04/2012

My wife ordered doll house products from this company and was very happy with transaction and product. She always gets all giddy over her dollhouse stuff. Very happy with all aspects of transaction… Read Full Review

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★★★★★

“Great Service”

Written on: 06/04/2012

I ordered a mini kit online and the service was great. They shipped promptly, upgraded me to priority shipping and sent a free gift with the order. I would never hesitate to do business with them again any time!… Read Full Review

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