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Written on: 28/03/2008
The NTL system made it difficult to switch providers in my opinion, and there were times we were without connection more often than we were with it as far as I am concerned. Switched to Sky unlimited, and it's much quicker and much more stable for me.
The NTL forum saved my sanity more than once. I do not recommend NTL Broadband… Read Full Review
Written on: 13/01/2008
We got a letter stating NTL freedom were closing down March 1st so would we upgrade to Virgin Media. We did as letter said and rang in.
5 phone calls later and 3 letters they are still charging us £24.49 a month ( when we could have got same package for £17.99 for the last year) so they now tell us but "you never rang up to enquire about a cheaper package"! In my opinion very unhelpful. I hope Virgin media have a better reputation or we will take our connection elsewhere - we will give them a… Read Full Review
Written on: 27/12/2007 by ellis90 (13 reviews written)
the internet used to cut out a lot and wasn't very reliable, i must say though that it was more reliable than the new virgin broadband service. It was connected most of the time and was pretty fast. Not the most reliable internet in the world but it was ok i suppose thats why im not giving it a very good rating… Read Full Review
Written on: 31/05/2007 by imanangrycustomerdiddlydee (1 review written)
At least NTL Broadband stayed up long enough to type this… Read Full Review
Written on: 04/05/2007 by RugbyPete (8 reviews written)
I have been with them over the last few years on and off, with different houses, exchanges and locations, and they have never let me down.
I had a glitch when NTL Broadband had the old grey modems, and annoyingly it took a phone call of obvious "have you plugged it in" style phone calls to get a replacement, but after a blunt "No light on the modem, it's completely dead" response to their questions, I got what I needed - a nice new reliable modem… Read Full Review
Written on: 29/04/2007 by barics (1 review written)
I've had my Virgin broadband since November. I have had nothing but problems, especially with my bills as every month I've been over charged, I have written in twice with no reply, and now been forced to cancel my direct debit at the bank. My service is 2mb and for the last 2 month has been running very slow,taken at least 15 seconds to load up a web page. Called customer service and got no help at all and was told my broadband is fine, and it clearly wasn't.
I cancelled my Virgin broadband… Read Full Review
Written on: 24/04/2007 by russ21282 (1 review written)
After being with them for more than 3 years, we had a few problems, but we were always sorted (despite a long wait for technical support).
Since Virgin took over NTL Broadband, we have had nothing but problems. The internet stops working for days at a time, and phoning technical support in India is completely pointless.
After a two hour call and multiple pointless tests, we were told it was our PC's. I know enough about networking and internet connections to know the problem was nothing to… Read Full Review
Written on: 11/04/2007 by jamesgarvey (1 review written)
I can't get access to it in one of my houses, even though my neighbours can, which seems stupid, and I have to use the internet over a BT line, which sucks!
If you can use NTL cable broadband - use it!… Read Full Review
Written on: 16/02/2007 by asksigh (2 reviews written)
They have just taken over by Virgin (the review here of their service is much worse than NTL, so who knows what will happen)!
I gave up using the email service early on, as it was seriously unreliable, and I haven't changed anything for quite a while. Once it is in and working, it is fine and a good speed.
It is not the cheapest, which is why I'm looking on the Review Centre site to switch! Sounds like the others are just as bad, but cheaper! I pay 25.99 for 4Mb.
I'm being lured by Sky's… Read Full Review
Written on: 08/02/2007 by BAT221 (1 review written)
They can no longer give the service they gave, as Virgin have taken over. Well sorry, not at my expense!
NTL Broadband have broken the contract, so I am no longer held to a 12 month deal. I may go back to AOL or BT… Read Full Review
Written on: 26/01/2007 by andreji (1 review written)
We installed NTL after having used BT (with no problems), and since the beginning, we found that the connection was intermittent (it would disconnect and connect constantly). We called the customer service centre several times. They spent a long time trying to prove that the problem was on our side and not in theirs (our PC, the router, etc)... We changed routers 3 times, tried to connect with different PC's. Nothing!!!!
We had problems with our NTL cable as well, so a technical guy came… Read Full Review
Written on: 11/01/2007 by SITB (4 reviews written)
I had NTL installed because of their 10MB service. Everything was installed as it should be however when we tried to use the internet it wouldn't turn connect. (The ready light was out). NTL customer services were promptly called.
Almost two hours were spent on the phone trying to sort this out. We were being passed from call centre agent to call centre agent, then finially back to the first call centre agent/tech support person in the first place and this went on and on. After two hours they… Read Full Review
Written on: 10/01/2007 by blueskipper (2 reviews written)
When it was good, it was very, very good, But when it was bad, 'it was horrid'. We have finally given up ntl after trialling a different service alongside, and the difference has been incredible.
The final nail in the coffin was the appalling telephone support - with numerous reasons to contact customer services, the delay in getting to speak to someone in the first place was infuriating, never mind being passed around and being told that someone would call back, but never did. For the level of… Read Full Review
Written on: 21/12/2006 by soupowl (2 reviews written)
NTL scores with me because it doesn't 'go down' - it seems to give a very reliable service, with good speeds. It's also easy to get hold of their customer service team for technical advice… Read Full Review
Written on: 25/11/2006 by Bubzy (13 reviews written)
You think the quality wouldn't be as good with such good prices but it is, amazing connection, very easy to set up and if you need help the staff are really friendly. Great Internet service provider that will leave you satisfied I guarantee, go get it!… Read Full Review
Written on: 20/11/2006 by freethedishwasher (1 review written)
The operators I have come into contact with seem to be based in a different country, so when you try to fix your internet over the phone it can be frustrating to have a language barrier to deal with at the same time.
They are useless with the bill, they have charged me double on a number of occasions… Read Full Review
Written on: 18/11/2006 by saabmania2 (1 review written)
They offer a reasonable TV service, and it is cheap if you combine with telephone line, but the broadband is a bit on the pricey side. You do get realistic download and upload speeds (not like others that tell you up to 8Mb and only offer 2Mb if you're lucky). NTL seem to put your speed up for free rather than give price reductions. Overall, it is a good service. Customer service is not to bad, as long as you speak to them in layman's terms (don't think they are very experienced. I think most… Read Full Review
Written on: 06/11/2006 by maf1far (1 review written)
This is absolutely the worst service I have ever got from any company.
NTL Broadband's product is rubbish and expensive in comparison to the competition and impossible to cancel… Read Full Review
Written on: 28/10/2006 by Coup (1 review written)
When NTL first launched, they were a complete shambles, with many of their failures in the media and Internet. Ignoring the first year or two of their life, they have now become a solid ISP provider who I often recommend to friends.
I subscribed to the then 512k cable connection within 6 months of it being initially released, and it cost me £25/month. The modem I received all that time ago finally died last month. NTL replaced the modem with their latest model within 2 business days. Since… Read Full Review
Written on: 18/10/2006 by 45lovers (1 review written)
I have been with NTL for 10 years now (originally Cable Tel), and I have always had the full package; TV, Phone and Internet connection. I have over the years found the service to be quite patchy at times, whether it is no TV, and large noise over telephone or days without Internet connection. But despite these many problems, NTL have always resolved them, and in most cases given some sort of compensation, such as 3 months of free service or refund the previous months bill.
I just didn't… Read Full Review
As rated by our community of reviewers
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" The worst customer service do not use this company!!!!! " Read More
Written by HLAustin