Written on: 28/03/2008
The NTL system made it difficult to switch providers in my opinion, and there were times we were without connection more often than we were with it as far as I am concerned. Switched to Sky unlimited, and it's much quicker and much more stable for me.
The NTL forum saved my sanity more than once. I do not recommend NTL Broadband. (read more)
Written on: 13/01/2008
We got a letter stating NTL freedom were closing down March 1st so would we upgrade to Virgin Media. We did as letter said and rang in.
5 phone calls later and 3 letters they are still charging us £24.49 a month ( when we could have got same package for £17.99 for the last year) so they now tell us but "you never rang up to enquire about a cheaper package"! In my opinion very unhelpful. I hope Virgin media have a better reputation or we will take our connection elsewhere - we will give them... (read more)
Written on: 27/12/2007 by ellis90 (13 reviews written)
the internet used to cut out a lot and wasn't very reliable, i must say though that it was more reliable than the new virgin broadband service. It was connected most of the time and was pretty fast. Not the most reliable internet in the world but it was ok i suppose thats why im not giving it a very good rating. (read more)
Written on: 31/05/2007 by imanangrycustomerdiddlydee (1 review written)
At least NTL Broadband stayed up long enough to type this. (read more)
Written on: 04/05/2007 by RugbyPete (8 reviews written)
I have been with them over the last few years on and off, with different houses, exchanges and locations, and they have never let me down.
I had a glitch when NTL Broadband had the old grey modems, and annoyingly it took a phone call of obvious "have you plugged it in" style phone calls to get a replacement, but after a blunt "No light on the modem, it's completely dead" response to their questions, I got what I needed - a nice new reliable modem. (read more)
Written on: 29/04/2007 by barics (1 review written)
I've had my Virgin broadband since November. I have had nothing but problems, especially with my bills as every month I've been over charged, I have written in twice with no reply, and now been forced to cancel my direct debit at the bank. My service is 2mb and for the last 2 month has been running very slow,taken at least 15 seconds to load up a web page. Called customer service and got no help at all and was told my broadband is fine, and it clearly wasn't.
I cancelled my Virgin... (read more)
Written on: 24/04/2007 by russ21282 (1 review written)
After being with them for more than 3 years, we had a few problems, but we were always sorted (despite a long wait for technical support).
Since Virgin took over NTL Broadband, we have had nothing but problems. The internet stops working for days at a time, and phoning technical support in India is completely pointless.
After a two hour call and multiple pointless tests, we were told it was our PC's. I know enough about networking and internet connections to know the problem was nothing... (read more)
Written on: 11/04/2007 by jamesgarvey (1 review written)
I can't get access to it in one of my houses, even though my neighbours can, which seems stupid, and I have to use the internet over a BT line, which sucks!
If you can use NTL cable broadband - use it! (read more)
Written on: 16/02/2007 by asksigh (2 reviews written)
They have just taken over by Virgin (the review here of their service is much worse than NTL, so who knows what will happen)!
I gave up using the email service early on, as it was seriously unreliable, and I haven't changed anything for quite a while. Once it is in and working, it is fine and a good speed.
It is not the cheapest, which is why I'm looking on the Review Centre site to switch! Sounds like the others are just as bad, but cheaper! I pay 25.99 for 4Mb.
I'm being lured by... (read more)
Written on: 08/02/2007 by BAT221 (1 review written)
They can no longer give the service they gave, as Virgin have taken over. Well sorry, not at my expense!
NTL Broadband have broken the contract, so I am no longer held to a 12 month deal. I may go back to AOL or BT. (read more)
Written on: 26/01/2007 by andreji
We installed NTL after having used BT (with no problems), and since the beginning, we found that the connection was intermittent (it would disconnect and connect constantly). We called the customer service centre several times. They spent a long time trying to prove that the problem was on our side and not in theirs (our PC, the router, etc)... We changed routers 3 times, tried to connect with different PC's. Nothing!!!!
We had problems with our NTL cable as well, so a technical guy came... (read more)
Written on: 11/01/2007 by SITB (4 reviews written)
I had NTL installed because of their 10MB service. Everything was installed as it should be however when we tried to use the internet it wouldn't turn connect. (The ready light was out). NTL customer services were promptly called.
Almost two hours were spent on the phone trying to sort this out. We were being passed from call centre agent to call centre agent, then finially back to the first call centre agent/tech support person in the first place and this went on and on. After two hours... (read more)
Written on: 10/01/2007 by blueskipper (2 reviews written)
When it was good, it was very, very good, But when it was bad, 'it was horrid'. We have finally given up ntl after trialling a different service alongside, and the difference has been incredible.
The final nail in the coffin was the appalling telephone support - with numerous reasons to contact customer services, the delay in getting to speak to someone in the first place was infuriating, never mind being passed around and being told that someone would call back, but never did. For the level... (read more)
Written on: 21/12/2006 by soupowl (2 reviews written)
NTL scores with me because it doesn't 'go down' - it seems to give a very reliable service, with good speeds. It's also easy to get hold of their customer service team for technical advice. (read more)
Written on: 25/11/2006 by Bubzy (13 reviews written)
You think the quality wouldn't be as good with such good prices but it is, amazing connection, very easy to set up and if you need help the staff are really friendly. Great Internet service provider that will leave you satisfied I guarantee, go get it! (read more)
Written on: 20/11/2006 by freethedishwasher
The operators I have come into contact with seem to be based in a different country, so when you try to fix your internet over the phone it can be frustrating to have a language barrier to deal with at the same time.
They are useless with the bill, they have charged me double on a number of occasions. (read more)
Written on: 18/11/2006 by saabmania2 (1 review written)
They offer a reasonable TV service, and it is cheap if you combine with telephone line, but the broadband is a bit on the pricey side. You do get realistic download and upload speeds (not like others that tell you up to 8Mb and only offer 2Mb if you're lucky). NTL seem to put your speed up for free rather than give price reductions. Overall, it is a good service. Customer service is not to bad, as long as you speak to them in layman's terms (don't think they are very experienced. I think... (read more)
Written on: 06/11/2006 by maf1far
This is absolutely the worst service I have ever got from any company.
NTL Broadband's product is rubbish and expensive in comparison to the competition and impossible to cancel. (read more)
Written on: 27/10/2006 by Coup (1 review written)
When NTL first launched, they were a complete shambles, with many of their failures in the media and Internet. Ignoring the first year or two of their life, they have now become a solid ISP provider who I often recommend to friends.
I subscribed to the then 512k cable connection within 6 months of it being initially released, and it cost me £25/month. The modem I received all that time ago finally died last month. NTL replaced the modem with their latest model within 2 business days. ... (read more)
Written on: 18/10/2006 by 45lovers
I have been with NTL for 10 years now (originally Cable Tel), and I have always had the full package; TV, Phone and Internet connection. I have over the years found the service to be quite patchy at times, whether it is no TV, and large noise over telephone or days without Internet connection. But despite these many problems, NTL have always resolved them, and in most cases given some sort of compensation, such as 3 months of free service or refund the previous months bill.
I just didn't... (read more)
Written on: 11/10/2006 by jamesdb (5 reviews written)
I have been with them for over a year now, and it has certainly had its ups and downs. The benefits were they were reasonably priced and could install my services far quicker than their competitors. I did find out they were cheap for a reason though. When the system was installed it did not work, and you could never get through to the NTL broadband call centre, and if you did they were incredibly unhelpful. Now the level of customer service provided by NTL was the lowest I have seen in any... (read more)
Written on: 03/10/2006 by instinct21uk
I have used NTL for about 2 years and now when I had to cancel the services I have been shuttled from one department to the other without anyone being able to help me. To get through to the cancellations department it takes at least 30 minutes, and they only work 9 - 5. So if you are a 9 - 5 worker you are in trouble, as you will be seen as the chatterbox of your team - the one on the phone all the time. They have still not cancelled my account and are billing me for the past 3 months, in... (read more)
Written on: 29/09/2006 by russ333 (2 reviews written)
It is great for P2P. Great broadband, and they will keep upgrading you with truthful speeds. I started with 600kb down and 128kb up, but I am now on 4Mb down and 400kb up, tested correct. It's not cheap at £25 a month, but if you want the speed advertised and not an up-to, go with NTL. Just hope it never goes wrong, because NTL Broadband customer services sucks.
It's not the cheapest broadband. I had two network faults in 4 years, and it's like pulling teeth. The old "we will call you back... (read more)
Written on: 21/09/2006 by battypants
We signed up to a deal which we thought was 4Mb broadband and free 24 hour calls to UK landlines for £24 per month. I have just found out that this is in fact a half price offer for only three months, and that there is an extra charge for line rental of £11 per month. So, after thinking I would be paying £24 a month to Talk Talk, I will in fact be forking out £61. Luckily I have a 30 day cancellation period. (read more)
Written on: 21/09/2006 by johnnybloo (5 reviews written)
We were with NTL for almost 6 years. At first (when they were Cable and Wireless) they were always extremely helpful and generally could not do enough to keep their customers satisfied. However, once NTL took over the service just got worse and worse. We had broadband, cable TV and telephone through them and must have got through 4 or 5 set top boxes in 3 years. The broadband disconnected at least twice a week and was often very slow, the TV regularly froze, making it virtually impossible to... (read more)
Written on: 05/09/2006 by smallethic (1 review written)
I have had NTL broadband since December 2002, moving from 600kbs originally to 4Mm now; all cost-free upgrades. In that time, I suppose that I have had to call for technical assistance on about half-a-dozen occasions. Back then the customer service was truly very bad. Waiting times were very long and support staff were ill-trained. Latterly (as recently as last weekend) calls have gone through immediately, and the much maligned Indian staff (women) have been efficient, surprisingly... (read more)
Written on: 02/09/2006 by jwallum (1 review written)
I would not recommend. 10 Meg is very slow I have had it now for a long time and have nothing but problems, broadband tech are not always able to help. Looking for another supplier that will give me a faster service. Did 3 speed checks this morning, with ADSL guide 1st 9.7meg 2nd 1.5 Meg 3rd 0.75meg. (read more)
Written on: 01/09/2006 by sal5082003 (1 review written)
I face a problem with them regarding the claimed free UK calls; I ended up paying to the BT and NTL for my calls, although it was NTL's mistake.
- I face a problem with them when they invite me to upgrade; they make it very easy to upgrade. I was not aware that this will make me enter a new contract. They have written this important piece of info in a very tiny size and make it hidden between lines.
- The first connection took 28 days. When I moved home I waited for 28 days until service was... (read more)
Written on: 01/09/2006 by diamond stace (14 reviews written)
Have been with NTL for a number of years and found that whenever there is a problem with internet access the advice is often to unplug the router for a few seconds. However, once it is up and running on a computer there is generally no problems, although the connection is slow at times and sometimes does need resetting (which can be very annoying when your in the middle of something and the internet suddenly stops working).
I do think that for the price they charge their service could be... (read more)
Written on: 12/08/2006 by rc1064 (1 review written)
You have to pay 10p per minute to report a fault on the NTL broadband service. Someone in India doesn't have a clue, "oh, my computer's stopped working, hold on" - 40 minutes later (yes, that's £4) and she's going to get an engineer to me next week some time! Not good enough - got one for tomorrow. He turns up, apparently I'm the only soul on the street with NTL broadband, and they upgraded the software in the roadside "green" boxes and assumed I used the set top box to use broadband. Duh.... (read more)
Written on: 08/08/2006 by nlktang (1 review written)
I ordered 4Mb broadband from NTL on Friday and the engineer came for installation on the following Monday. It took him 20 minutes to locate the wire connected to my flat. Apparently he can't find the cable at the road side.
I was originally going for TV as well, but it was suggested by the guy not to take the TV package, as it would affect the broadband, and the TV channels themselves are not stable.
I have been using the broadband in West London for 1 month now, and the speed is good at... (read more)
Written on: 05/08/2006 by indymarie (1 review written)
I've been with NTL for over 3years now, and have found the service satisfactory. No major problems with either their line or their customer service, and when there's a fault in the connection it's sorted that same day. (read more)
Written on: 01/08/2006 by chickendippers (6 reviews written)
I agree with other reviewers comments that the wait time for customer support can be long with NTL Broadband at peak times (the longest I've waited was 20 minutes) although by calling in the early afternoon I only have to wait 5 minutes, anyway once you get through the customer support people are helpful. NTL was the first company to provide Broadband to my area and as a long term customer I am very happy with the service, see no reason to switch, and have recommended it to my friends. (read more)
Written on: 25/07/2006 by speedfight2 (12 reviews written)
I would not reccomend NTL to anybody mine is hardly ever working and most things just say "This page cannot be displayed" when I phoned NTL all I got is that it is my router that is blocking the signal, so I unplugged it tried it still no NTL, phoned again but still they said the problem was my end when I'm sure it wasn't. All in all I would not recommend NTL to anyone. (read more)
Written on: 24/07/2006 by pegasus2120
When you are invited to upgrade for "free" you will be entering into a fresh 12 month contract with NTL:Freedom, so look for the very, very small print, somewhere. Ensure that you do not move during the 12 month contract, because even if NTL do not provide their service at your new address, you will be required to pay them monthly until the end of the 12 month contract. I moved house in May, and NTL could not provide the service at my new address, and I still have to pay until October 2006. (read more)
Written on: 22/07/2006 by geek7000
The areas and even the houses covered by the NTL:Freedom internet service seem to be chosen at random. The call centre queues are the longest I have ever seen (1 hour for the move house queue...), and the call centre people and not helpful at all.
Besides the moving house issue, the installation of wireless becomes complicated once you have a cable modem.
There are many better providers out there!! (read more)
Written on: 18/07/2006 by astromorg (1 review written)
If you are thinking of going for ntl, find someone with it and have a trial go. You will be as impressed as me and the three of my friends who have had it equal success for as long as me. (read more)
Written on: 09/07/2006 by MikePB (1 review written)
NTL Broadband does not in my experience accept any responsibility for poor connection, even if by their own guidance it's the service which is at fault. They blame the user and the only way to even talk to anyone about it is to queue up on their 10p a minute no help at all line. I'm still trying to get disconnected. I wrote complaints and notices to get disconnected, cancelled my direct debits and keep chasing them but all to no avail so far. I have no problem in understanding why NTL came... (read more)
Written on: 16/06/2006 by swoozie (1 review written)
I have been an NTL customer for sometime. I have experienced immense difficulties with my internet service resulting many times in major viruses, hacking etc. I have well recognised anti virus software installed and spyware and firewalls to reduce this problem. On a number of occassions my computer has had to be rebuilt following major problems. Whilst using the internet connect via other providers no problems!! As soon as I connect back onto my NTL account it all starts again. NTL have... (read more)
Written on: 07/06/2006 by Ieuanfawr (67 reviews written)
When NTL Broadband works it's fine. Love it.
When it's not working and you call the helpline, they tell you it's your computer which is at fault - it's your antivirus, you need to re-boot, etc. When you tell them you've done all that and you've run out of ideas, which is why you are calling, and everything is pointing to something beyond your control, they don't want to know.
The NTL connection will support a home network, but don't expect any tech support until you remove it.
The (PACE)... (read more)
Written on: 03/06/2006 by PeteB (5 reviews written)
My problems with NTL have been documented via two complaints to Otelo, both of which resulted in NTL having to apologise to me in writing (but apologies are cheap), a £50 award to me on each occasion for their poor customer service, and an explanation of the problems that I have had - not all that explanatory actually.
Apart from billing me twice for several months until I recognised it, they disrupted my email service in some not understandable way: e-mails to me were rejected as... (read more)
Written on: 31/05/2006 by NP123123 (1 review written)
Connections failed all the time,
Support, other than basic stuff was hard & expensive to get (used a premium rate phone number).
They make a lot of "mistakes" that always fall in NTL's favour. They refused to acknowledge we had closed the account, and continued charging us at an address we had moved from (avoid any payment method you cannot stop yourself). They then charged us at our new address, which they could only have gained from our letter requesting closure of the account, yet they... (read more)
Written on: 30/05/2006 by ibaranesky
Had to move because of a job and NTL Broadband want to charge me the rest of the year even though they don't provide service in the area in which I moved. Total Rubbish! (read more)
Written on: 24/05/2006 by pjaycuk (1 review written)
NTL freedom. Very good price, easy installation, free modem, no problems at all. Highly Recommended (read more)
Written on: 22/05/2006 by dmontague (1 review written)
Now I am fed up with NTL broadband. Over the past months I have called out many engineers to reconnect my broadband. Engineers generally sort the problems out but this time I am furious that the 0845 number has been replaced by 0870 number. I have to pay extra in phone charges to report local faults. If I could keep my email address I would now change providers. (read more)
Written on: 17/05/2006 by drmazher (3 reviews written)
Overall NTL Broadband is a good ISP, good value for money, definitely will recommend to everyone. (read more)
Written on: 25/04/2006 by gradcommunity (1 review written)
If you have an account with NTL:Freedom, make sure you use an alternate phone to cancel, take a copy of your phone statement as proof and get out as soon as you can. (read more)
Written on: 07/04/2006 by KX36 (2 reviews written)
I've had my internet from NTL for about 8 years now.
I had my internet from cable and wireless, then they became part of NTL, and I've had NTL ever since. I first had their free 56.6kbps dial up internet, which was very reliable and free, and you can't ask much more from a dialup, then when they finally did away with it, I switched to 512kbps cable, which was the fastest, cheapest internet available, and reliable. stuck with that for a few years. Then they upgraded it to 1meg, then 2meg... (read more)
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