Santander Business Bank Account Reviews

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Santander Business Bank Account

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Latest Reviews

★☆☆☆☆

“online banking nothing but trouble”

Written on: 04/07/2014 by Alyssaj107 (1 review written)

I had my business account with Alliance and Leicester for years, online banking had no problems, ran smoothly as it should. Santander took over and it has gone down hill rapidly, their service has gone from poor (from day one) to terrible. I continually have problems accessing my account and transferring money. It has got the stage where I am going to move my account to another bank. Avoid them like the plague!… Read Full Review

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★☆☆☆☆

“Gave up on getting the account opened”

Written on: 12/06/2014 by tim.bateson.9 (1 review written)

After a month of me chasing them to open an account, gave up and cancelled. They kept giving a different reason every time for why the account was not opened. Kept changing what paper work that needed to be send, because they had changes their procedures. They never told me there was a problem, unless I phoned to ask what was happening. Thinking of cancelling my personal bank account with them after this!… Read Full Review

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★☆☆☆☆

“10 days for a cheque to clear”

Written on: 22/05/2014 by Harrye101 (1 review written)

i have never had a cheque clear quicker than 7 days and the longest was 10!! when i have queried this all they say is that this happens!!!… Read Full Review

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★☆☆☆☆

“refused to take cash! ”

Written on: 21/05/2014 by okSlaughter474 (1 review written)

Just opened a new business account with the Poole branch transferred from Barclays. Tried to pay in substantial amount of cash over the counter and They refused to take it despite there bring NO one else in the bank I.e. zero queue!. Was made to feel dirty and unworthy and told to pay it into a machine near the open front door in full view of passing pedestrians! No envelopes available. Dreadful. The worst piece of customer service I have ever encountered of ANY service industry in 40 years. No… Read Full Review

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★☆☆☆☆

“Online banking a joke”

Written on: 26/04/2014 by TAKEAWAYSONLINE (1 review written)

I make regular payments to my customers once a week using their "Multiple payments" section of the website. Its very clunky and difficult to use compounded by the fact that it keeps timing out and I lose all of the input data and have to start over. A few weeks ago, I made a large payment which crashed the site, I rang "help" and was told to try again, I did, It crashed a further two times. I gave up at that point. The next day i noticed the large payment had been debited out of my account 3… Read Full Review

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★☆☆☆☆

“Avoid if requiring a 'service'”

Written on: 23/03/2014 by dfHampton112 (1 review written)

Since Santander took over from Alliance and Leicester, our small business banking needs have become ridiculously troublesome to manage, with non-existence service over the telephone and no in-branch support. Statements no longer received and unable to activate online statements as the system says I don't get paper statements (I know this...). Unable to pay suppliers now where telephone numbers are out of date and OTP code does not activate. No weekend telephone support and those answering the… Read Full Review

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★☆☆☆☆

“A joke!”

Written on: 06/02/2014 by kevstall35 (2 reviews written)

Probably the worst decision of my entire life to use santander for business banking. They offer free banking as the main feature for new customers but as we signed up we quickly learnt you get absolutely no customer service, no in branch help, astronomical charges and a mickey mouse outfit on the end of the phone every time we called. Avoid!… Read Full Review

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★☆☆☆☆

“Unable to pay in cash coins over the counter”

Written on: 28/01/2014 by ijustwantservice (1 review written)

I own a new start up business and have a business account with Santander for 7 months. We are profitable and most of our income is with BACS or cheques. Occasionally some of our customers pay by cash including coins. Today I had an awful experience at the Clapham Junction branch who refused, even after speaking with the manger, to pay in my coins. They said I had to pay in notes at the ATM and go to the Post Office to pay in £6 of coins !! I pointed out that the Harrow, Clapham Common… Read Full Review

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★☆☆☆☆

“Online banking migrated from Alliance/Leicester to...”

Written on: 25/01/2014

Alliance & Leicester had a really simple and efficient My Business Bank site. We got moved to Santander Corporate Banking's online "service". There are many examples of how not do implement a website and this is one of them. Say you want to search for a beneficiary that you're going to pay ... you'd better type in UPPERCASE otherwise it gives no results. Say you want to search for a payment that needs authorising ... First enter the type of payment Then start and end dates Then the amount… Read Full Review

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★☆☆☆☆

“They are absolutely clueless.....don't risk it....”

Written on: 24/01/2014

It's been nearly two months since I applied for a business startup account and still nothing. Several requests for information which I respond to within 1 day and get nothing back for at least a week - the questions I have got back indicate that the staff do not know even the basics about business (and mine is incredibly simple!). I cannot invoice without a bank account for the funds to go into so this is seriously impacting my cashflows now....something Santander clearly don't care about. I… Read Full Review

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★☆☆☆☆

“Santander: Useless for Start Up Businesses”

Written on: 24/12/2013 by Jocelynm (1 review written)

I can only conclude that Santander do not want to deal with Start Up businesses, but for some reason feel they have to offer a Start Up account. I applied over .2 ,months ago and have just been told that I have to supply documentation that very few start up businesses would have, such as a utility bill sent to the business at a trading address. Have also been told that I do not qualify for the Start Up account as I am using a dormant company name, even though it is not a trading company. If… Read Full Review

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★★☆☆☆

“Bad Services - Low Response TIme”

Written on: 15/11/2013 by AndrewWatson (5 reviews written)

Have been waiting from two weeks now...is this how it all work in this bank… Read Full Review

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★☆☆☆☆

“Avoid this bank - Don't be fooled by their marketing”

Written on: 08/11/2013 by stevegrimes (1 review written)

The commercial banking arm of this bank is just a joke. I spend so much time chasing things that just get ignored. I tried to make an interantional transfer, I have phoned them 4 time over a two period and no further forward. Structually they are a mess. They have a call centre who have not control of power and just take messages that they send to their back office. Even when you issue an offical complaint, it makes no difference. All the other poor reviews are true and I experience this. I… Read Full Review

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★★☆☆☆

“I know this bank ”

Written on: 05/11/2013

and it is really bad service. I had to change after a few months, long lines… Read Full Review

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★☆☆☆☆

“READ THIS PLEASE ! Dire & Uncaring Bank”

Written on: 04/11/2013

Santander closed our business account (without telling us) in May of this year. Apparently our business had been dissolved!!!!!!! News to us, it hadn't. After much legwork, sweat and tears they finally admitted it was a banking error and we received compensation. In mid October, without warning our debit cards from our business account were frozen. A few days later, without our knowledge our direct debits from the same account were stopped. The following day, again without our knowledge our… Read Full Review

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Businessbym's Comment

Written on: 27/11/2013

Thank you for posting this review, We will stay away! You confirmed my fears of them!

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★☆☆☆☆

“SANTANDER Online SHAMBLES!”

Written on: 21/10/2013 by HighlyFrustrated (1 review written)

The changeover does not work. We were informed we did not need to do anything to prepare for the changeover as we were not changing any of our details. BUT alas the simple changeover was not possible due Santander Technical issues. After ringing charged 0845 numbers for 15 minutes on two occasions I was asked to clear internet cache, and re-enter details which did not resolve the problem. We were told technical should ring back within 24 hours....Of course this did not happen. Then rang back… Read Full Review

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Mcartdon1's Response to HighlyFrustrated's Review

Written on: 01/11/2013

same here doesn't support internet explorer 10.!!
but wait till you get on it==== worse to follow cant download anything useful to excel! the data export isn't even understood by them they have no solution!!
and when you batch pay and go to the say sixth page of your payees, and tick one, then work back ticking them off to the first page, it only remembers the first and last one none of the pages you went back on then you loose the lot when you try to correct it
the site is totally amateur makes you wonder about them having access to your money.
frustrated customer

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★☆☆☆☆

“Banking by toytown”

Written on: 11/10/2013

I have been locked out of my on line banking for four months. Every time santander state I have exceeded three wrong attempts. It now becomes apparent that if you use an iPad you are automatically locked out on entering new information. They do not state this in any of the literature they send out. On one occasion after three weeks I rang to see where the new codes were and they had 'forgotten' to send them. On another occasion when I wanted to transfer money the manager had to be called and… Read Full Review

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★☆☆☆☆

“Service Adismal”

Written on: 29/09/2013

Santander upgraded my account last week from alliance ones, no longer can add fields explaining movement between accounts, and to top it all we had three users previously, with different users having different access This has all gone in the same seamless upgrade that will not affect us in anyway, a hidden side affect is that no-one in the business had access to the accounts to pay WAGES and BILLS. ie we can see our money but cannot do anything with it. The support desk blames us, and have… Read Full Review

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★☆☆☆☆

“Website site functionality changes”

Written on: 22/09/2013

The old A&L website used by Santander was a really professional job. I had received warnings that the website was being re-branded BUT the new one imposed on me yesterday was not just re-branded it also had lost major elements of functionality that were invaluable to my small business. If I had been warned of that I could have taken steps to extract data in advance but as it is I have lost the ability to supply my accountant with a full credit/ debit list of all transactions for him to cross… Read Full Review

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★☆☆☆☆

“Things I liked: - Things I disliked: Regularly...”

Written on: 16/09/2013

Things I liked: - Things I disliked: Regularly getting Bank statements that span into the next month (HTF does that work?) making the accounts even more challenging than they should be. The old terrible online account system has been updated today & has frozen me out along with many others, can they refresh my detail today, yes, but they will post them to me -no email option? No out of hours support for business customers, but if you are joe public its cool! Bank charges for being… Read Full Review

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