Canadian Affair Reviews

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Latest Reviews

★★★★☆

“Good overall experience”

Written on: 06/07/2014

I was wary of booking with Canadian Affair due to reading negative reviews, however they offered an attractive package deal including 3 nights in Montreal and 3 nights in Quebec City which I decided to take. Perhaps we were lucky compared to others but the holiday went well with barely a hitch. The flights weren't changed, ran perfectly on time, bag drop queues were fine after checking in online, the aircraft seemed recently refurbished and food and drink was plentiful on the flights (no extra… Read Full Review

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★★★☆☆

“Difficulty booking resrvation”

Written on: 25/03/2014 by heartsmart (1 review written)

As with many carriers starts out fabulous but what is CA like when there are problems, for example breach of contract. Quite frankly CA complaints procedure is typicallly that of DENIAL any way and every way CA could, even when the terms and conditions in the contract are clear. For example, we requested and paid for seats with extra leg room on medical rounds, CA last moment changed the model of the aircraft without warning. The contract terms are clear,if CA has to change the model of the… Read Full Review

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★★★★★

“Simply the best”

Written on: 03/03/2014 by Wayne1976 (1 review written)

I have been using canadian affair for the last 7 years for my annual trip to Vancouver and have never had a problem,If you're a budget traveller then this is the company for you! I have my next trip booked for May and will be getting car hire for the first time so will review that upon my return. All I can say is you get more than you pay for… Read Full Review

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★☆☆☆☆

“An utter disgrace.”

Written on: 22/02/2014 by peterdsmith (1 review written)

I flew CA (with Transat, their parent company) from Toronto to Gatwick in January. The flight was delayed by bad weather - not their fault. What was their fault was the response. We were due to depart at 10pm. At 2am we started boarding (no meal vouchers in the meantime) and then sat on the plane until 5am before a glass of water was offered. No information. We then left at 7am and flew to Montreal where we were offloaded for four hours. No food. Coffee arrived after two hours. Left Montreal at… Read Full Review

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★☆☆☆☆

“Hopeless Customer Service”

Written on: 27/01/2014

Do not get involved with the staff in their Customer Care department, because they are argumentative, talk through you, deny what they have told you and are down right rude!!!! Avoid at all costs, as if something goes wrong, they don't want to know and treat you with a shocking attitude. They forget who is the customer and that without us, they wouldn't have a job. I could go on and on, but I am tired of the hassle. If I could fly with another airline I would!!!!… Read Full Review

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★☆☆☆☆

“have had the displeasure of dealing with this company,...”

Written on: 01/10/2013

have had the displeasure of dealing with this company, we booked flights earlier this year for a holiday in Canada. When we booked the flights we made seat selections, but these did not show up on the invoice, I contacted then straight away to enquire and was told it was fine the seats were selected. We got to the airport all excited, only to be told the seats were not allocated, so my partner and were seated separately. I have just contacted Canadian affair to confirm the seat selection for… Read Full Review

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★☆☆☆☆

“Never again!”

Written on: 21/09/2013

I have used Canadian Affair before and each time I regret it. The seats are so small you need a shoehorn to get into them and the space between the rows generally gets smaller and smaller the farther back in the plane you go. I've had my knees jammed right into the seat in front of me it is so crammed. Most recently, Canadian Affair made my flight returning to the UK four hours EARLIER than originally scheduled. That means that the domestic flight I had booked to connect to this one is now… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS!”

Written on: 10/09/2013 by wayne1973 (1 review written)

I had the misfortune of booking with Canadian Affair (which is actually dial-a-flight) some time ago. I saw one of my flights dissapear from the system and was told by them that the flight was 'full' even though I checked the previous day and it was about 50% full. They told me that the flight would definitely by operating. Several weeks later I received a call that the flight had been cancelled and they were willing to rebook me on a different flight which I stupidly agreed to. After takeoff… Read Full Review

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★★☆☆☆

“It Hurtz”

Written on: 06/09/2013

So 2 months before our flight, I realised I had made a mistake with my car hire booking. I asked to change the dates by shortening the car hire by 6 days. NO the firm reply. Hertz in Toronto couldn't understand why CA wouldn't make the change and that's 2 months before flying. Just read the reviews and they are by people who CAN be bothered to write one. Shocking reflections on a company who not only look as though they don't care but prove it as well!… Read Full Review

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★☆☆☆☆

“Never Again! Avoid and go with someone else”

Written on: 29/08/2013

having looked around for a while, I decided to book our tickets for out trip to Canada in January 2013. Tickets booked, and seats reserved at a cost! However this was ok and I accepted it. all in cost of £3500 which was a bit cheaper than other companies. 4 weeks before the trip, I received an email from them advising me that the flight had changed and been put back 2 hours. No tel calls or anything. So if I hadn't checked my emails, then this would have gone missing! We ( family of 4) then… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 05/08/2013

Canadian Affair seems too good to be true - and it is. I booked a flight with them for October and unfortunately (owing to work commitments) had to cancel. I let the company know in July but I was told I could not have a refund or even change the name on the flight. They have absolutely no idea how to deal with customer questions. If you send one email, multiple responses will be made. None of which answer the question! I have made a complaint regarding their policy on flight changes… Read Full Review

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★★★★☆

“No problems!”

Written on: 28/07/2013

I have flown several times with Canadian Affair over the last few years. To date, I have only ever received a good service. The staff on board are very pleasant and helpful! The prices are competitive and with respect to the size of the plane, you get what you pay for. My only gripe would be that only accepting credit cards on board, is inconsiderate to people who do not have a credit card. I recently sat beside a young lad who was 14 years and travelling alone, he did not have a credit… Read Full Review

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★☆☆☆☆

“vague customer services ”

Written on: 25/06/2013

Canadian affair seems to mislead on line custo, never again mers to the point that when they fail to fill out a plane they just shift the seats into the next flight , and this is told to you via EMAIL , so somehow they expect you to learn of it straight away because they,ve emailed you . Not even a call and if you query it by phone the staff is like Take it or leave it , no refunds , very very poor service… Read Full Review

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★☆☆☆☆

“NEVER AGAIN”

Written on: 11/06/2013

THIS HAS TO BE THE WORST FLIGHT THAT I HAVE EVER FLOWN WITH AND I HAVE BEEN ON A LOT OF AIRCAFTS, FOR A 7 HOUR 20 MINUTES FLIGHT IT WAS VERY UNCOMFORTABLE THIS AIRCRAFT IS ONLY SUITABLE FOR SHORT FLIGHTS, THE LEG ROOM WAS NONE TO SPEAK OF AND THE SCREENS FOR IN FLIGHT FILMS WAS A DISGRACE MY NECK WAS TURNED TO THE RIGHT HAD SIDE TO WATCH A FILM AS THE SCREEN IN FRONT OF ME ON THE FRONT OF THE LEFT SIDE OF THE PLANE WAS SO SMALL IT WAS HARD TO SEE, FOOD WAS DISGUSTING TOO, NEVER AGAIN… Read Full Review

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★☆☆☆☆

“Flight fom calgary”

Written on: 11/04/2013

Just got on a 9 hour flight from calgary. No in flight tvs lousy service. Please avoid… Read Full Review

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★☆☆☆☆

“Never Again!”

Written on: 09/04/2013

We booked to go skiing in Banff via a flight from Gatwick to Calgary on 27 March. The sales staff were lovely and helpful. We got to Gatwick to be told that the flight was delayed for 2 hours as the incoming flight had had to be diverted to off load a disruptive passenger. Delay turned into 3.5 hours. The Captain apologised over the tannoy explaining that the passenger had been very violent and needed to be restrained by 6 people. Later as some passengers had not heard this explanation due to… Read Full Review

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★☆☆☆☆

“Worst Service Ever!”

Written on: 26/03/2013 by Scotswhahae (1 review written)

Just had our flight cancelled by Canadian Affair resulting in us having to cancel our entire holiday in May - cabins, hotels, car hire - the lot! Canadian Affair wipes its hands of the problem saying that it's Air Transat's fault but, of course, they work hand in hand with them! Also said they could offer alternative dates and then discovered after five minutes that, sorry, but they'd got that wrong as well and couldn't! How could they possibly win an award for something like "best travel… Read Full Review

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★★★☆☆

“I want to understand why a flight to Glasgow...”

Written on: 24/03/2013

I want to understand why a flight to Glasgow may17to31st costs $580 more than a flight to manchester same dates Donald Auld rabhaw@rogers.com… Read Full Review

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★★★☆☆

“OPWqZREQaYWlETL”

Written on: 24/03/2013

I have to say that like you were into Kina right from the start I was into the Barenaked Ladies right when they first started in 1992 in Canada My rmaoomtes and friends and I loved them when i lived in the USA and I bought back a tape of theirs, when nobody here had heard of them… Read Full Review

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★★★☆☆

“No Edmonton flights in may?”

Written on: 16/03/2013

I have just received a call from CA to inform me that all flights to Edmonton have been canceled with no explanation why, we had been booked to fly may 6th and all they can offer is to fly in June to the same location or fly on a different day to Calgary, This has caused concern with my family about the possibility that this is not a reliable airline, we did opt to fly to a different city then drive to Edmonton after the flight not ideal but at least we can still maintain our planned journey… Read Full Review

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