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| Content | 10/10  |
|---|---|
| Reliability | 9.3/10 |
| Customer Service | 8.3/10 |
| Speed Consistency | 9.8/10 |
| Value for Money | 8.9/10 |
| Reviewer Rating | 8.9/10 |
| Overall Rating | 7.2/10 |
Full review by
Guest.
on 29th May 2008
User Rating : 10
Respect :
0
Good Points: Speed is probably the very best quality with IDNet. My speed is ALWAYS within a couple of hundred kbps or so of my 'profile' - any time of day or night. I've never heard of another ISP which provides this sort of service
Bad Points: None for me.
General comments: I admit the invoicing service is not the most efficient I have ever come across - but minor issues have been sorted out straight away so I don't think even this constitutes a 'bad point'
Speed is incredible, support is superb (on the very rare occasion you need it) and the 'no penalty' one month contract means that you're not 'tied' in the unlikely event you'd want to leave. IDNet's not the cheapest ISP around, but for the few extra pounds, you get a service that you can actually ENJOY using. It's also great fun to challenge canvassers from other ISPs to guarantee to match every aspect of IDNet's service - they won't!
Guest.'s review and ratings | 159 words
Review by
vinny900uk
on 3rd Apr 2008
User Rating : 2
Respect :
0
Broadband service is good. Technical backup also good. Expensive but good value broadband connection, both for office and home.
Unfortunately a good broadband service let down by a unhelpful administration department in my opinion therefore I do not recommend ID Net.
vinny900uk's full review | 83 words
Review by
DjoeL
expert review 
on 9th Feb 2008
User Rating : 10
Respect :
0
Phoned with technical questions before taking the plunge and changing from my 9 year old "grinding to a halt" BT Broadband. Exceptional assistance all questions more than adequately answered. Ordered 2 packages, 1 pay as you go 1gb account for a colleague - New connection, 1 Home Max (30gb) account for me - Migration. Got my Mac code from BT over the phone (with all the options and benefits under the sun being chucked at me - Had to laugh really). decided I really didn't have much to loose so to ...
DjoeL's full review | 468 words
Review by
No Mug
on 15th Dec 2007
User Rating : 10
Respect :
0
After hellish experiences with other ISP`s, dealing with clueless and unintelligible foreign call centres, and being on hold for obscene time periods and being passed from person to person, IDNet is like winning the jackpot. IDNet are setting the standard that other ISP`s should observe.
No Mug's full review | 89 words
Review by
killhippie
on 21st Oct 2007
User Rating : 10
Respect :
0
I was getting 2mb fixed on my old provider, now I'm getting 4.5mb ADSL MAX with IDNet. Having moved to this ISP I realise the level of service is astounding compared with the big names, basically its fast reliable and no call center script monkeys to deal with is pure heaven if you ever do have a problem, ideal for gamers business and basic users alike, highly recommended with a great support forum as well should you need to ask questions.
killhippie's full review | 144 words
Review by
beobjective
on 12th Sep 2007
User Rating : 10
Respect :
0
IDNet www.idnet.net is a really good provider. I switched to them because I read an article that said that they were the best customer service for an ISP on 2006, I took a gamble and won. Only thing I wished is that I had more than 30 GBs a month which is not enough for me.
Customer service is NOT an 0800 number, but at least is a 0146 number and not a 0906 number like Virgin.
PS I switched from Virgin, which is ABSOLUTELY TERRIBLE. Virgin media was the worst customer experience experience ...
beobjective's full review | 119 words
Review by
muchus
on 28th Nov 2006
User Rating : 10
Respect :
+1
I recently switched to IDNet (free of charge!) and the difference in performance is staggering. I was getting less than 1Mb with my previous ISP and I'm now getting around 5Mb with IDNet! Plus IDNet actually answer their phones and wait for it - it's an 0800 free-phone number! Changing to IDNet for me was like trading in a Robin Reliant for a Merc...if only they sold gas & electriciy too!
muchus's full review | 100 words
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