By no means the cheapest but you do get what you pay for - fast, reliable and really well supported by UK staff. I have had only one cause to contact technical support and that was sorted in no time (Finger trouble on my behalf) If you need reliability then take a look at their deals. I would heartily recommend.

There was a time I believed the hype about getting what you pay for (about 10 years ago). Those times are over. Once upon a time IDNet sent out quota warnings by e-mail, but about 5 years ago that stopped, presumably so they could make more money in accidental over-quota charges at the extortionate rate of £1/GB. When, a while after, I asked them to put me back on a certain package and they instead put me on an entry-level one with hardly any quota, I ended up paying hundreds of pounds in over-quota charges over the course of six months. More recently, IDNet seem to think that selling "business broadband" means that they only have to provide service during office hours. I've just got my broadband service back after an 8-hour outage, during which I had to call their support line several times because the people whose job it is to update the status page on their website had gone home! On my most recent call I was told that the (some TLA or other) hadn't posted any updates and when I enquired as to who this team or department belongs to, the phrase "not at liberty to divulge that information" was used. Apparently, in the middle of a huge outage with no end in sight, it's more important to IDNet to play word games and pretend that they don't subcontract to BT Wholesale than help their own customers. At this point it took a herculean effort of will to keep my temper with the smug git on the other end of the line. Even my attempts to determine whether the problem was still being actively worked on by someone were stonewalled with "I don't know". I wish I could say this was the first major outage I've had to deal with in ten years of being a customer, but it isn't. I'd seen glimmers of buck-passing and apathy from IDNet support in the past, but now I'm seeing things in a whole new light. The almost contemptuous lack of communication, or indeed recognition of the customer's right to service, or failing that, communication, makes it ten times worse. This isn't the IDNet I joined - it's a cash-cow operation with little sense of responsibility to its customers. They seem to think that having a reasonably articulate Englishperson answer the phone in order to fob you off counts as "personal service".

Having been with IDNet for several years I have decided at the end of my fibre contract to move on, probably to Zen. IDNet gave its fibre customers a month of awful service while they tried to sort out the lack of bandwidth they had run into, so much for monitoring their network for such issues. There was no real apology, it was all blamed on BT, yet its IDnet who should order the bandwidth. Tariffs are way to expensive as well, £35 for 100GB (FTTC) yet Zen do truly unlimited for £25. IDnet are behind the times and seem to have given up on support. Don't bother with out of hours support, they are a bad joke.

Having been with IDNet for quite a few years I have noted the service going downhill. Far to many drops in service which are always blamed on BT, and customer service comes over like they don't care, yes they say they will look into things but never get back to you. This company used to be a gold standard in care, speed and reliability, now its a shambles, its expensive the peak and off peak hours are useless if you want to download films use netflix, or iPlayer, and gaming eats up the peak bandwidth of 6am to 12am I mean who wants to wait to after midnight to watch a film? I would caution anyone thinking of joining IDNet to look at other ISPs like Zen who have no peak off peak times, allowing you to enjoy your connection without fear of running up a big bill. Customer care is poor and out of hours help is diabolical. Being told its BT's fault, your routers fault, in fact its anyone's fault but IDNets has worn very thin when other ISP's do not have these supposed issues. Not recommended, and their FTTC packages are very expensive with the data caps they have, you will end up going over your limit every month and IDNet will make more money, meanwhile your off peak data remains virtually untouched.

We have been with iDNet for a number of years. On moving we had to have a new connection set up, which was a little costly. However, the service was turned on 7 days prior to it's actual turn on, and so... for the price, we were happy as larry. Never had any issues and the speed is constant. Will continue to use. They beat the big ISPs hands down. No lies, no bull, you get what you pay for.

I signed up for IDNet's Home Value ADSL2+ service. Was given a migration date. On the day before migration I realised I had not received login or password details. Had to request them by email.

Soon after that I started getting emails to say if I continued downloading at current rates I would exceed the 40Gb monthly allowance. That struck me as odd because when I signed up it said 80Gb. Checked their website and the pdf invoice they emailed before activation. Not ADSL2+ - I'm on ADSL Max which has much lower peak/off-peak allowances.

Their website says "Packages shown are for ADSL2+, if you cannot get ADSL2+ we will suggest an ADSL Max based alternative during the ordering process." Thay didn't suggest any such thing during the ordering process. I know ADSL2+ is available at the exchange because I used to have it from o2.

If you think paying for a premium ISP will get you a premium service, think again.

I have been with IDNet for 5 years now for my Broadband, no complaints whatsoever, about 18 months ago I moved my telephone to them after disgraceful service from BT.

Great honest service with real technical support that is UK based.

A freefone number is provided should you need any help.

Well worth the money for a first class service.

I have been with IDNET for a number of years I have always found their customer service to be the very best. They even called me back when they said they would. unfortunately they do have to rely of BT and it is only when that happens that it gets annoying. When i have a problem connecting I was given excellent service each and every time I called the help line. They lent me a new ADSL modem free of charge to test out my equipment. The only problem I had was when BT failed to appear or even bother to phone to say they were not going to turn up. The visit was to check my hardware and line. Yes I called BTs bluff. It was at this point BT bothered to get off their backsides and fixed the problem at their exchange which they had broken. IDNET have a monthly contract period lets see BT do that and see if people stay with them.

I have had the IDNet Home Plus service and have found that when problems arise IDNet is unable or unwilling to provide proper support.

It seems that IDNet is operated by two or three people. As such, their main aim seems to be to avoid actually doing anything to help their customers when problems arise - as they do. My experience is that they are unwilling to actually do anything to deal with problems that arise and treat customers with total disdain in the process.

Their 'support' consists essentially of waiting for things to improve. In addition to a lack of action their 'support' personnel seem to have an issue with customers. If you want to be ignored and patronised and treated with utter contempt then IDNet is the place to go.

If you want a service that will actually deal with the reasons why you are getting less than a third of the speed your line is capable of over an extended period of time then you should try another company.

Been with IDNet for over two years now. Just signed up for the phone service too. Changeover from BT was seamless. Customer Service is just the best - never kept hanging on. What a change from BT, OneTel and the like. No-one I ever tell has heard of them.....so it's our secret...keep it under your hat otherwise everyone will want it :-) The combined Broadband and Phone Package is cheaper than using BT. Can't find anything to criticize. Thanks IDNet!

If you have tried dealing with any of the major suppliers for telephone and/or broadband services you will understand the value of dealing with a company that answers the phone when you call. Not only that, they call you back if the solution is not immediate. So while the price may not be the sharpest, the service is by far the best I have experienced in the industry.
I have moved all of my business lines to IDNET and am in the process of moving my private line and broadband as well. I just hope they never outgrow the ability to provide such a high quality of service.

IDNet offer a a first class service for first class rates (HomeMax). Only problem is they rely on second class services from BT. So what are you actually getting for your very expensive account? The phone always answers within a ring or wo and there is always someone clearly very knowledgable on the end.

Problem is I don't want to be on first name terms with support? Ideally I don't even want to know their number either (and certainly not of the top of my head).

All I ever get is "you don't want to incur the wrath of BT (false call out charges) if there is something wrong with your equipment" and get to grovel around my telephone system over and over again to prove my innocence.

In short, IDNET's ethos is good, but if they are not able to take on BT, why am I paying the extra?

Been through the usual Freeserve, Tiscali, Orange suppliers and the change to IDnet was an absolute revelation. I never knew the net could be so steady and reliable. 'Phone support is excellent, free, quick, knowledgeable, UK based - not hours hanging on a premium line as has been my past experience. Not that you need it very often. One month contract is a fair and honest way to treat the customer. Outstanding service for a fair price.

Been with IDNET for 8months very happy with them.I was with AOL but they went downhill fast after Carphone warehouse bought them out.
The service with IDNET is superb, any problems with there service, just phone them up and talk to a guy (it always seems to be the same person as well) and they help with any problem you have. I had a problem that I couldnt connect one day,phoned there help centre (UK based freephone) and they gave a new login and i.p and was back online with-in 10mins. Superb!
You can set-up a unlimited POP3 mail accounts for free, takes about 30 seconds to do!
The only thing that goes against this company is there 30 gig download limit, if your a Pc/Xbox/PS3 gamer like me and enjoy downloading demos etc you can find yourself eating into you 30G limit very quickly, though you only pay £1 per gig if you go over.
IDNET are not the cheapest, I pay £24.99 per month, but you are paying for what you get - A very good service indeed! Also there's no traffic shaping or port blocking, Free migration, One month contract, unlimited uploads etc etc.