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Written on: 07/01/2015 by MyaDixon (1 review written)
Items ordered on 15 December for Xmas (before there Xmas delivery cut off date) arrived today 5th January. Even though I cancelled the order when I realised that the items would not be delivered by Xmas. Very upset mum didn't get her present on the day. Despite loving their products I would not trust delivery service again… Read Full Review
Written on: 01/04/2014 by Murray128 (1 review written)
Delay after delay and when the goods arrived they are damaged, the customer service team do nothing to assist you. Constant emails and letters offerings discounts shows you the value of their product and services. Even weaken you email the MD it is not a real email address… Read Full Review
Written on: 26/03/2014 by Duncanod134 (1 review written)
I bought 2 Carlton dressing tables for my daughters, 20 and 15, in November 2013. The glass tops on both have smashed. My daughters are not heavy handed and look after their things and can't remember dropping anything.The White Company suggested I contact a local glazier. My order with The White Company was as large one, I bought other items of furniture too and I am disappointed with their response. Potential buyers be warned that the glass on these items is not toughened… Read Full Review
Written on: 15/03/2013
The White Company is all flash marketing and interior with little substance and poor quality. Have visited several shops in the South in january and sadly the customer service is terrible. Lack of knowledge of the products, lack of knowledge of the promotional offers and overall the staff was ignorant and shallow, Winchester especially… Read Full Review
Written on: 02/04/2012 by southshields99 (1 review written)
Having ordered goods online (and no doubt this would also apply if orderd over the 'phone): (a) on two occasions they company failed to send me the invoice; (b) on the last occasion, having had to ask three times, an invoice was sent in an unstamped envelope which cost me £1.36 to collect from the post office; and (c) for whatever reason the company decided they should send an email confirmation to an email address I hadn't used for 18 months and which I had removed from my customer… Read Full Review
Written on: 27/04/2011
I ordered a few items from their Carlton Glass furniture range after seeing the furniture in a magazine. The items were delivered a few weeks later than the anticipated lead time. During this period I had zero communication from The White Company at all. When I would ring and try to arrange the delivery, or at least chase the delivery, I was transferred usually to about 5 different people.
When the items were finally delivered, I could not believe the shocking quality of the furniture I had… Read Full Review
Written on: 10/03/2011 by kate2194 (1 review written)
Love The White Company and have bought things from them since they first started. Having said this, the blue viscose dress I bought in store for £75 (not inexpensive for what it is) and washed for the first time at correct 40% temperature has shrunk the dress unrecognisably. Stitching of one of the pleats at the back of the neckline has also started to come undone. Am debating whether to take back to store when I next go to London but that is quite a hassle. I also have a black waterfall… Read Full Review
Written on: 07/01/2011
I recently made my first purchase with White Company in the Christmas sales and it was a delight. I did not get a confirmation email and followed it up via email. Despite the holidays, they responded immediately, was very impressed. The boxes arrived with items individually wrapped - the throw in a zipup plastic bag which will be useful for storage. Quality is good and the designs stylish. Thoroughly impressed and have already made a second order… Read Full Review
Written on: 27/12/2010 by helairmike (11 reviews written)
The White Company on line is a great website hiding a very bad customer service and delivery.
Use at your peril. Some of my goods purchased over Christmas were delivered many doors away lucky for me to a neighbour who brought them round. They were late, and the goods delivered when my daughter wore them once Madeline Floral Pull Ons the elastic in the waist band departed on one side.
The White Company Goods are well Marketed but buyer beware… Read Full Review
Written on: 18/06/2010
A horrible experience with the White Company. Bought some of their Carlton glass bedroom furniture. Disaster! The Tapered Cubes went moldy underneath, staining a wooden floor, and the glass on the Carlton dressing table spontaneously chipped when no-one was in the house at all.
The White Company just didn't want to know; they sent an independent advisor who said the mold was 'just dust' (but funnily enough wouldn't touch it or take any away for analysis), they refuse to accept any… Read Full Review
Written on: 15/07/2009
What a horrible experience I have had with The White Company. Their customer service is horrific and among the worst I have experienced.
Getting through is a nightmare as they have been upgrading their phone system for the last couple months,emailing is also useless as people do not read the email properley and respond on a different item. Still waiting for my goods and its a month later only to be told they are now out of stock and it will take 2 months for the stock to come in. I have placed… Read Full Review
Written on: 09/06/2009 by carolj (1 review written)
liked clothes in The White Company brochure. ordered online they sent wrong size I phoned to tell them, they didnt try to get me the size I ordered and had a well that hard luck attitude I had to ask for them to pay P&P as it was there fault. wouldnt buy again plenty of online shops with good customer service… Read Full Review
Written on: 28/11/2006 by claudiasmum (2 reviews written)
The quality of the pyjamas I bought for my daughter from The White Company was superb, and they were generous in the fit. I was so pleased with them, and they were very reasonably priced, with free postage too, so I felt compelled to write this! I will definitely buy from them again… Read Full Review
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