NoChex www.nochex.com Reviews
Latest Reviews
★☆☆☆☆
“NOCHEX customer service”
Written on: 17/03/2013 by BRIGGS01 (1 review written)
After purchasing an item via cwplumbcentre.co.uk, the payment was debited from my VISA via NOCHEX payment processing. The corresponding payment Email detailed that if there were any problems, NOCHEX would resolve the issue by simply completing an online form. The goods never arrived and I contacted NOCHEX and filled out the necessary forms online. 5-weeks later... NOCHEX replies..."sorry we can't get in touch with the supplier (cwplumbcentre.co.uk) so we have ceased all trading with them.... (read more)
★☆☆☆☆
“I signed up so I could hunt for a cheap bicycle on...”
Written on: 27/02/2013 by branvan3000 (1 review written)
I signed up so I could hunt for a cheap bicycle on police auctions, they took almost two pounds out of my account just for the "account verification". I will immediately discontinue my account with them!!! STAY AWAY (read more)
★☆☆☆☆
“LADRÕES/VIGARISTAS/PORCOS”
Written on: 15/02/2013
Vocês colaboram com LADRÕES/VIGARISTAS num sistema de fraudes.A DAIM ELECTRONICS com quem vocês colaboram são ladrões que roubaram o meu dinheiro com a vossa colaboração(apoio).Passo a comunicar a todos os meus amigos que a NOCHEX não presta colaboram com fraudes. (read more)
★☆☆☆☆
“Thieving ba5tards”
Written on: 19/10/2012 by Ginettag15 (1 review written)
Awful, and to make matters worse they take an amount to verify account and do not return this. DO NOT USE. If you do you will REGRET IT (read more)
Nochexman's Response to Ginettag15's Review
Written on: 10/12/2012
Hello Ginettag15 - can you supply any more detail and I can investigate this for you. Kind regards, Peter
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★☆☆☆☆
“Be very careful”
Written on: 19/10/2012
Be very careful. Dont take their word on the phone regarding rates. Dont use them, go to the bank and open a merchant account,] These guys need looking at by the law. SHOCKING . (read more)
Nochexman's Comment
Written on: 10/12/2012
Hello Anonymous - can you provide a little more detail so that we can investigate your complaint? Kind regards, Peter
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★☆☆☆☆
“should be closed down by the FSA”
Written on: 20/08/2012 by linesi (1 review written)
Ha..They are NOT regulated by the FSA. Read their T&Cs very carefully - they state that NOCHEX can do whatever they like with your account. I couldn't withdraw my £500 and they wouldn't explain why not . The help desk, Susan said i had to send in all my original security information and some extra for them to release MY money to MY predefined account. I escalated this to the next level. Susan replied. Funny that. I escalated to the highest level possible - Alan answered. He sent the... (read more)
Linesi's Response to linesi's Review
Written on: 21/08/2012
Funny, I see that NOCHEX used to make pathetic attempts to justify their incompetence.
They don't even bother to do that now - they must have reached an even higher level of incompetence that we can only aspire to..
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★☆☆☆☆
“NOCHEX - NO WAY!! STAY CLEAR!”
Written on: 22/06/2012
I was one of the first customers of Nochex, approximately 13 years ago, even before Nochex processed credit cards, when it was an account based payment system. When they started processing credit cards they approached me to use Nochex for debit and later credit card payments. Nochex has not been a success story in any form for us. Although more popular 10 years ago, in recent years our clients have only used Nochex for payment on average once or twice a month. PayPal is now the most popular... (read more)
★☆☆☆☆
“Dreadful”
Written on: 22/05/2012
Don't know where to start - at least paypal *works*. To verify their account they take a couple of quid out of your account, which they just keep! No refund, and doesn't go into your nochex account. Enquiries take days to reply. STEER CLEAR. (read more)
★☆☆☆☆
“Appalling Customer Communication”
Written on: 21/05/2012
I was with Nochex for about a year. No problems at all. I was really happy with the service until.... Suddenly last week for no apparent reason, I logged on to the Nochex site only to find that my login details were no longer supported. After contacting them, they informed me via email that Nochex has just had a policy of no longer supporting my type of website. No warning, no reason why they've targeted me, no way for me to access the funds in my account. All just closed down suddenly.... (read more)
Peaseblossom's Comment
Written on: 09/07/2012
Addendum to the above. It took several phone calls and emails to get any response from Nochex. It took 6 weeks for them eventually to send me the money they owed me. I feared that I had lost it forever. I did finally get an explanation after writing to the managing director. They were accusing me of altering what I was selling on the website and adding items they didn't approve of. This was rubbish! The website was primarily the same as when they accepted my business a few months earlier with some small additions and a number of discontinued items. They don't deserve anyone's business.
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★★★★★
“Never had a problem with Nochex”
Written on: 11/04/2012
I have seen plenty of bad reviews about nochex however we have been using them to process our website payments for over 5 years and NEVER had a single problem. We have a merchant account which did cost £50 to set up however most others also charge and it was a one off fee. The transaction fees are below what most others charge. Funds are always in our account within 3 days of withdrawing and if we ever have any issues/questions there is always someone at the end of the phone. You get a... (read more)
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Showing 1 - 10 of 52 Reviews
★☆☆☆☆
“Money Laundering Nochex”
Written on: 12/03/2012
I bought a mobile phone online. From a company called "Retailz". The web site advised that payment would only be accepted via Nochex. I set up a nochex account, paid the money via nochex, and waited. The phone didn't arrive. I tried contacting the vendor - No response. I tried contacting Nochex. No response. Eventually, after 3 weeks, Nochex responded by email saying there was nothing they could do, my money had been paid to the Vendor, so they couldn't do anything to help. So the... (read more)
★☆☆☆☆
“Rip off nochex”
Written on: 25/07/2011 by forfksake
Hi, I purchased at auction only to find I had to use nochex The set up proceedure weighs towards debit verses credit cards. You are charged additionally for credit cards. £1.77 to £1.99 for merely setting up the service with time taken with nochex 4 days!!! Now the funny aspect. Any money transfer is automatically moved from buyers own credit card (possible interest paid if the full ammount is not cleared) to nochex (who may gain interest pending amount bounced in their account) The money... (read more)
Guest's Response to forfksake's Review
Written on: 27/07/2011
forfksake thank you for submitting your comments in your recent post which we have reviewed and believe the impression you have about our service to be incorrect. We would like to help you through the process and if you would like us to resolve the problems you have encountered directly, please feel free to contact us at shoppersupport@nochex.com.
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★★★★★
“Good value, UK based”
Written on: 29/06/2011
Been using Nochex on my small business website for a couple of years now. Never had any problems. Better value than PayPal as a seller and never had any customer complaints. On the few occasions i have needed to speak to someone at NoChex, its reassuring to know that i can simply pick up the phone, dial a Leeds telephone number and speak to a real UK based person. Only thing i dont particularly like is having to keep a retained balance in my account - this is used in the event of... (read more)
Nochexman's Comment
Written on: 29/06/2011
Thank you for the nice review! Look upon a retained balance as a goodwill gesture on your part; better than asking you for a bank guarantee or access to your bank account. However, why don't you apply for a reduced retained balance? If you do have a good record with Nochex this is certainly something that will be considered. Kind regards, Nochexman
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★★★★★
“Brilliant company - just what I needed as a small...”
Written on: 17/06/2011
They were brilliant! I can't say much bad about them, they dealt with my money very professionally - would recommend (read more)
★☆☆☆☆
“Scammers' paradise”
Written on: 12/06/2011
After my recent experience as a consumer Nochex are the pits. After a merchant supplied faulty goods and ignored all correspondence requesting a refund, I tried raising a ticket with Nochex only to find that the form you fill out results in a "403 Error" after pressing submit! (I notice others have commented on this too). I since found out that NoChex say they will not get involved in an claim between buyer and seller, there is no dispute process like with PayPal, so if an unscrupulous... (read more)
Nochexman's Comment
Written on: 29/06/2011
Hello, I work for Nochex and would like to correct the misinformation in this review.
Nochex ask the buyer to contact the seller in the first instance. If the buyer cannot resolve the issue then Nochex will contact the seller on the buyer's behalf. If we do not achieve a resolution after our first contact we escalate this to our Risk team who contact the seller. If the seller does not resolve the problem we may suspend activity on the account until such time as the problem is resolved.
I am sorry the reviewer was unable to raise a ticket, but if they would like try again we will certainly investigate their complaint.
Kind regards,
- Nochexman
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Guest's Comment
Written on: 30/06/2012
Wow! I can't believe Nochex are still getting away with this!
I had used Nochex for a purchase a number of years ago in which I got ripped off. Nochex refused to help. Back then they had a public forum in which I created as much fuss as possible. In the end instead of sorting the underlying issue (complete lack of consumer protection), they just closed the forum down!
The sooner people stop using this company and put them out of business the better in my opinion.
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★★★★★
“Prefer Nochex to Barclay's merchant by far ”
Written on: 03/05/2011 by avidshopper (4 reviews written)
Prefer Nochex to Barclay's merchant by far
Nochex doesn't hold your money for long durations, not with Barclay's merchant anymore as Barclay's merchant held payments for 90days! Awful for a small business. Nochex is great, efficient, and honest
You only need to keep a small amount available in the account, few hundred pounds or so which you will anyway encase of refunds. The rest is easy to transfer out
The customer service is efficient. No nonsense hidden fees that Barclay's merchant
have....
(read more)
★☆☆☆☆
“I wouldn't touch NOCHEX with a barge pole as a buyer....”
Written on: 01/02/2011 by bremnerb (1 review written)
I wouldn't touch NOCHEX with a barge pole as a buyer. I had an account with them quite a few years ago. The account was in credit but without informing me they suspended it and started to take out excessive management charges that resulted in the balance being zero. Despite 6 or more letters I never received even an acknowledgement never mind getting my money back. DO NOT DEAL WITH THEM IN ANY WAY.
Paypal are much better in comparison. They may not be perfect, but NOCHEX are as bad as you...
(read more)
Nochexman's Response to bremnerb's Review
Written on: 14/12/2011
Hi bremnerb. It sounds as though you were subject to an inactivity charge. Nochex does not operate deposit accounts and we discourage people from maintaining deposits as they effectively represent a cost to us and therefore our customers. You will have been advised of this charge before it was applied. I am sorry if we did not reply to your letters, but if you would like to contact us we will investigate this for you.
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★☆☆☆☆
“I have never in my whole life seen a bad group of...”
Written on: 11/01/2011
I have never in my whole life seen a bad group of people called themselves a company or NOCHEX whereas they are the most wonderful scamers you could ever deal with online. I decided to use NOCHEX in 2008 which seemed a good idea to me then because I thought it would enable my company to accept payment online but I didn't know my company was going to be able to accept trouble online in association with SCAMERS CALLED NOCHEX. I received order and after account balanced reached £300 they told... (read more)
★☆☆☆☆
“I was actually RECOMMENDED Nochex by several other...”
Written on: 15/12/2010
I was actually RECOMMENDED Nochex by several other people, and signed up a few weeks ago for a seller account. Unfortunately so far I am totally unimpressed.
I had a query about the coding of their payment links and, since it wasn't answered in the knowledge-base, I went to the main Contact Us page and selected customer-service (they dont seem to have a tech department).
The "Contact Us" form allowed me to fill in everything, then the Submit button landed me on a 403 error page, not once or...
(read more)
★☆☆☆☆
“ZERO - ZERO - ZERO - ZERO - AVOID!!! ”
Written on: 15/12/2010 by J Drackley (1 review written)
ZERO - ZERO - ZERO - ZERO - AVOID!!!
I tried to contact their customer service regarding a payment made, where the supplier failed to deliver our Christmas Tree (sad!). Given that I was unable to contact the supplier, I contacted Nochex PR (the only telephone number available!!!). Having worked in PR all my life, I know how it works: I can assure you that I was not talking to a PR representative! This is a terrible company, actually, it's not even a company, just a scam. Anyway, it would...
(read more)
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Showing 11 - 20 of 52 Reviews
★★★★★
“Great service! I would highly recommend them - far...”
Written on: 08/12/2010
Great service! I would highly recommend them - far better than paypal! (read more)
★☆☆☆☆
“Money didnt go through and was pending so contacted...”
Written on: 21/11/2010
Money didnt go through and was pending so contacted them, told them I wanted a refund as already paid for the item another way and didnt want the item twice. Got told to give details which I did only for them to take the money from my account and accept it this time! Despite me telling them to refund it. 3 emails no response. Not happy. Been six days now (read more)
★☆☆☆☆
“As a consumer I will avoid buying from any company...”
Written on: 19/11/2010
As a consumer I will avoid buying from any company that uses Nochex as their payment partner. They took payment from my card, never passed to the merchant, are impossible to get hold of to talk to and refused to acknowledge any transaction had taken place leaving me to arrange credit through my card issuer. Simply appalling customer service.
Retailer use at your peril
(read more)
★★★★★
“Far cheaper than Paypal, can have your money within 3...”
Written on: 25/10/2010
Far cheaper than Paypal, can have your money within 3 days unlike Paypal, never had any problems unlike Paypal constantly limiting my account and refusing to give me my money for 180 days!! (read more)
★☆☆☆☆
“THIS SYSTEM DOES NOT ALLOW ME TO RANK THEM WITH NO...”
Written on: 18/10/2010
THIS SYSTEM DOES NOT ALLOW ME TO RANK THEM WITH NO STARS - SO PLEASE DISREGARD THE ONE THAT I WAS OBLIGED TO ENTER
Avoid at all costs. The money was taken fron my account before the goods were shipped and when the items did not arrive Nochex washed thier hands of the whole business. Complete rubbish
(read more)
★★☆☆☆
“Nochex is excellent value and shows how corrupt and...”
Written on: 16/10/2010
Nochex is excellent value and shows how corrupt and dishonest Paypal have become with their new masters eBay. If you want to know how to exploit and maltreat your customers, Paypal have written the book! They can hold your funds indefinitely, without explanation or compensation as they are not interested in facts just a risk-terrified hysteria. Think back to East Genrmay and you get some idea of the calibre of Paypal and their co-conspiritors eBay. Eric Hoenekker would be proud! (read more)
★☆☆☆☆
“Terrible. I am currently using (well trying to) NoChex...”
Written on: 13/10/2010
Terrible. I am currently using (well trying to) NoChex for our hosting business. They forbid their customer to accept payment for annual contracts, and insist that I only sign up customers on monthly contracts.
What kind of service are they running here?
Avoid at all costs.
(read more)
★☆☆☆☆
“We used to offer Nochex as a payment option on our...”
Written on: 02/09/2010
We used to offer Nochex as a payment option on our site but withdrew it as it is clumsy, customer service in non-existent and they offer no phone number to resolve issues! The "contact us" form rejects our IP address too so we have no way of resolving issues. They don't allow partial refunds unless you pay £50 up front for a full merchant account and their rates are not competitive with paypal for volume. It doesn't work outside the UK so you have to wonder how long they will be around.... (read more)
★☆☆☆☆
“Not recommended for retailers! You cannot do a partial...”
Written on: 20/08/2010
Not recommended for retailers! You cannot do a partial refund via Nochex. There is no customer helpline (if there is it is kept well hidden). Customer service by email is poor - usual standard replies that do not address your problem. It seems difficult to send money using nochex. Nochex is unfathomable. I am no longer using it for my retail web sites. (read more)
★☆☆☆☆
“ I was misled into purchasing what I thought was a DVD...”
Written on: 02/08/2010
I was misled into purchasing what I thought was a DVD of Vauxhall Tigra Manual and as an elderly person was baffled by the arrival of something for which I had to go on line to translate from german and was aimed at workshop and not owner, I am still awaiting refund from 15/06/10.
F Walker
(read more)
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Showing 21 - 30 of 52 Reviews
★☆☆☆☆
“AWFUL SERVICE. Read their T&Cs. They can keep your...”
Written on: 21/07/2010
AWFUL SERVICE. Read their T&Cs. They can keep your money for any reason they see fit.
The result on this forum says it all
I couldn't submit ZERO stars so had to do one !!!
(read more)
★☆☆☆☆
“I purchased some goods via Nochex which were never...”
Written on: 19/07/2010
I purchased some goods via Nochex which were never delivered by the merchant(Valuehealthcare) who ignored all of my emails.
I contacted Nochex via a few emails and they have now abrogated all responsibility.
I feel that having takem my money that they should be held responsible for a merchants theft.
(read more)
★★★★☆
“I have been using Nochex for a few years now and would...”
Written on: 15/06/2010
I have been using Nochex for a few years now and would definitely recommend them. I did try out Paypal for a while but they were too faceless and didn't deal quickly with any issues i had.
Recently Nochex upgraded me to a Merchant account after my business quickly expanded, the transition was seamless and now gives me much more functionality and flexibility.
Having a Merchant account also gave me telephone support and my own personal Account Manager (on a telephone) to help with any...
(read more)
Peeteach's Comment
Written on: 29/09/2010
Does thios person work for Nochex??? Whatever they are wtiting about it's not the company I know and loathe.
<br/>Nochex are expensive,inflexible, unhelpful, re3mote and just plain bad news for small retailers.
<br/>On top of everything else they have the audacity to charge a "set up fee" if you want anything approaching a useful account.
<br/>Paypal may not be wonderful but it's head and shoulders above this bunch of no-hopers.
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★☆☆☆☆
“Contacted their customer service regarding a payment...”
Written on: 14/06/2010 by chrisjrob (1 review written)
Contacted their customer service regarding a payment made to a supplier, where the supplier failed to deliver the goods (probably fraudulently). Given that I was unable to contact the supplier, I contacted Nochex Customer Service. Despite a promise on their website to respond within 48 hours, two weeks have gone by without any response. (read more)
★☆☆☆☆
“It is absolutely appalling! I am even convinced it is...”
Written on: 13/06/2010
It is absolutely appalling! I am even convinced it is a scam! It takes your money and the order is not even processed! NEVER USE NOCHEX just give your money to charity instead. (read more)
★☆☆☆☆
“WARNING! My advice due to experience both as a...”
Written on: 07/06/2010
WARNING! My advice due to experience both as a business and a customer IS TO AVOID NOCHEX!!! If you use this company you are asking for trouble and the likelihood of losing money. BE WARNED!!! AVOID! AVOID! AVOID! The person we needed to speak to was always in a meeting when we phoned. They do not return phone calls. They held on to our money for 180 days then used an excuse to hold on to our money for another 180 days, we still haven't received any confirmation or had our money refunded.... (read more)
★☆☆☆☆
“do not use nocheck for payment to anyone. I paid £370...”
Written on: 04/06/2010 by bigee (1 review written)
do not use nocheck for payment to anyone. I paid £370 for a watch to topswiss which i never received, then i got in contact [ no telephone number only email address] with nocheck 4 days ago where they promise to get back to you within 48hrs and 4 days later i have still not heard anything back.
stay away they are a scam company nochek.
(read more)
★☆☆☆☆
“The day I decided to use Nochex as a payment gateway...”
Written on: 04/05/2010 by alvuk (1 review written)
The day I decided to use Nochex as a payment gateway was the day I made the biggest mistake for my company. At first the payments were coming in fine and everything seemed ok, was happy with their payment page system and thought that I was using a reputable company to process secure card transactions online. After accumulating about £200 I decided I would like to make a withdrawal and that's when the problems started. I was told I had agreed to a £300 retained balance in my account, In other... (read more)
★☆☆☆☆
“Nochex are not interested in anything but their own...”
Written on: 12/02/2010
Nochex are not interested in anything but their own position.
I had five chargebacks on my account out of about 100+ sales (chargebacks are inevitable with some customers) so they locked my account with £4,700 in it!
It had cost me over £2,000 in Google Adwords charges to get this business and all I could do was refund my customers but they had to do it as they locked me out of the online system!
Overall I am now down £6,700 all because Nochex are only bothered about protecting their...
(read more)
Nochex Ltd's Comment
Written on: 26/03/2010
Hi,
<br/>
<br/>We feel it only fair to clear up on some of the points mentioned in your review of Nochex:
<br/>
<br/>If an instance arises where we are forced to terminate the contract we have with a merchant, in some cases the balance of their account may not be returned immediately. Not all account closures result in the funds being held by Nochex however. We may have to retain funds from closed accounts for a period of time (usually 180 days from the last transaction) and this follows standard industry practise, and again is set out in the standard merchant terms. Money is held back in these instances to cover commercial risks, for example; to cover any refunds and chargebacks that may occur during that period.
<br/>
<br/>Many thanks
<br/>
<br/>The Nochex Team
<br/>
Reply to this comment
★☆☆☆☆
“I made a payment to (FRADULENT) evercarpart.co.uk...”
Written on: 11/02/2010 by DJelley (2 reviews written)
I made a payment to (FRADULENT) evercarpart.co.uk which I then found out to be a fraud so I made a support ticket to Nochex clearly stating they are obliged to refund my money having aided a fradulent act despite stating they have no Involvement in refunds etc. FALSE, IF YOU HAVE BEEN RIPPED OFF THEN THEY ARE OBLIGED OR TAKE THEM TO SMALL CLAIMS COURT LIKE I WAS GOING TO, SEE IF THE MONEY GETS BACK TO YOU THEN, THINK YOU FIND IT WILL. NICK FOX IS A SLY SLIMEYGUY WHO BANKS ON PEOPLE WHO... (read more)
Nochex Ltd's Response to DJelley's Review
Written on: 26/03/2010
Hi DJelly,
<br/>
<br/>I am sorry you have had some problems, and we appreciate you bringing the problem to our attention.
<br/>
<br/>While 99.9% of the merchants who use Nochex to accept payments are reliable and honest, in a very small number of cases we may find merchants who are working outside of our Acceptable Use Policy or who we may believe are acting outside the law. We check all our accounts rigorously and on a regular basis to ensure that this does not happen, however if we do find something that is of concern we will be forced to take immediate action.
<br/>
<br/>As with all payment processors and financial services companies, we comply with UK law and work within the regulations laid out by our governing bodies. This may mean that in some instances an account will be shut down, sometimes without warning. All our merchants are checked on application and we agree to process payments for them based on what we see and understand their business to be doing, if however a merchant makes significant changes to their service or product range after being approved by Nochex, which results in the merchant working either outside of our AUP, or outside of UK law, then we have no choice but to terminate the contract we have with that merchant.
<br/>
<br/>General Disputes between Buyer and Seller:
<br/>
<br/>Nochex takes disputes between buyers and sellers very seriously. Most consumers' purchases go to plan, however in a small number of instances a problem may arise as it seems it has in this instance. If you do not receive your goods or are not satisfied with the item or service provided we advise that you should contact the merchant from which you purchased the item in the first instance. Nochex are not involved in the fulfilment of your order and therefore it is often quickest and easiest to talk to the merchant directly.
<br/>
<br/>If after contacting the merchant you are still not able to resolve the problem, you can of course contact us. We provide a telephone number for consumers - it is listed on your credit or debit card statement. Alternatively you can submit a ticket via our website and we will respond within 48 hours (Mon-Fri).
<br/>
<br/>Nochex aim to work with our merchants to provide a safe environment to buy online. We will intervene and liaise with the merchant on your behalf to resolve the matter. We do take complaints very seriously and will do what we can to remedy the situation. Nine times out of ten this intervention will solve the dispute however if we cannot come to a mutually acceptable conclusion then you do have the right to escalate the dispute further - where you escalate the problem to very much depends on the exact nature of your individual dispute.
<br/>
<br/>Many thanks
<br/>
<br/>The Nochex Team
<br/>
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Showing 31 - 40 of 52 Reviews
★☆☆☆☆
“Never ever Consider Nochex as your online payment...”
Written on: 09/02/2010
Never ever Consider Nochex as your online payment gateway. Nochex do not return your transaction payments on transactions that have been canceled, e.g a customer buys £200 of goods, an hour later they change their mind, you refund the £200 and Nochex keeps the £6.00 transaction charge. When you decide or find out to your cost to move to a reputable company, Nochex will keep any money owed for as long as possible as they behave like school children, they seem to think it is good business to... (read more)
Nochex Ltd's Comment
Written on: 30/03/2010
Hi,
<br/>
<br/>If an instance arises where we are forced to terminate the contract we have with a merchant or the merchant no longer requires a merchant account, in some cases the balance of their account may not be returned immediately.
<br/>
<br/>Not all account closures result in the funds being held by Nochex however. We may have to retain funds from closed accounts for a period of time (usually 180 days from the last transaction) and this follows standard industry practise, and again is set out in the standard merchant terms. Money is held back in these instances to cover commercial risks, for example; to cover any refunds and chargebacks that may occur during that period.
<br/>
<br/>Refunding a customer is free; there are no charges for processing a refund. The initial transaction charge however does still stand. When you refund a customer they do receive the full amount being refunded.
<br/>
<br/>Many thanks
<br/>
<br/>The Nochex Team
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★☆☆☆☆
“if they were the last company in the world to use ,...”
Written on: 27/01/2010
if they were the last company in the world to use , still do not use them - crawl on your hands and knees over broken glass and hot coals .. messrs NOCHEX allow scams to exist , take payment and then ignore your calls , emails everything .. their sales manager (nick fox who has awared himself a promotion to director on http://uk.linkedin.com/pub/nick-fox/13/424/6aa ) would love to hear from you I am sure .. as he hurriedly crawls through the back streets of leeds with the days swag... (read more)
★☆☆☆☆
“I paid for an item via Nochex (www.nochex.com) with my...”
Written on: 25/11/2009
I paid for an item via Nochex (www.nochex.com) with my Visa debit card. Two weeks later an unauthorised withdrawal, which had been paid for in USA Dollars appeared on my statement ( I am in the UK). Thus my Visa card details had been stolen. Luckily I discovered the transaction three days after it had happened and so I cancelled my Visa card. The payment was to a cancer charity, which is a well known 'card tester' , meaning that the thieves will make a small charity donation in order to test... (read more)
★☆☆☆☆
“ZERO - loser service. ”
Written on: 03/11/2009
ZERO - loser service.
I had £50 from selling products in my account. I did not use it for 3months and they started taking £10 every month for "dead accounts". I couldnt withdraw the money and now have nothing left, they basically stole my £50 because i did not use the service for a few months.
(read more)
★☆☆☆☆
“NoChex have had our money from 16th April 2009. You...”
Written on: 10/05/2009
NoChex have had our money from 16th April 2009. You can't get an answer, no one to phone. We required a new bumper painted silver sent it to everycarpart. They can't even trace the order despite sending id numbers. Why no phone number? (read more)
☆☆☆☆☆
“Spent ages looking for a Paypal alternative and Nochex...”
Written on: 06/05/2009
Spent ages looking for a Paypal alternative and Nochex fitted the bill. No problems for 3 years then they email me saying they have changed their policies and no longer want my business, but regrettably cannot tell me why. Ok, I say, can I have the balance back please. In 90 days, they say. Not that you can actually speak to a real person - no phone number supplied.
Simply check Google for Nochex Problems if you're thinking about using them and then decide, but take my advice and STEER...
(read more)
★★★★★
“Having used NoChex for some time, I find it easy to...”
Written on: 04/02/2009
Having used NoChex for some time, I find it easy to use and secure. Its great that you can customise payments pages, and having a telephone number for an account manager is handy. Fees are competitive to other processors. (read more)
☆☆☆☆☆
“I do not recommend Nochex due to my experience, I...”
Written on: 12/06/2008
I do not recommend Nochex due to my experience, I think this company is not worth the money for me personally as when I think of the service I received and the money I spent I would not use them again. I purchased a product through them in May and nothing has yet been delivered to me as far as I am aware. I have tried to contact them, but personally found it very difficult. Their website does not open the windows that are suppose to be for customer help in my experience. I would like to know... (read more)
☆☆☆☆☆
“Transaction did not go through to recipient and cannot...”
Written on: 09/06/2008
Transaction did not go through to recipient and cannot get a refund from them yet. Therefore I do not recommend NoChex. I recommend cheques via snail mail instead, No Chex.com has no means of contact that I know of as in my experience they have not yet replied to my emails it seems. (read more)
☆☆☆☆☆
“I cant seem to even log in.”
Written on: 06/06/2008
I cant seem to even log in.
I tried to log in and got the inactive info as they asked me to open a ticket confirming my details. I did and 8 days later I am still waiting for a reply to my ticket. When I tried the lost password it says my email is not in there system but if i try to make a new account with the same email it says it is in use.
Even there forums are closed now and no one can register. Do not recommend No Chex.com
(read more)
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Overworkeduk's Response to BRIGGS01's Review
Written on: 11/04/2013
they are failing both the customer and the website owners ETC as they are closing accounts while holding the funds, this means the business owner cant supply and the customer has also already paid and is the nochex holding account.
They are doing it with lots of businesses, Why they havent been closed down is anyones guess.
Shocking company really shocking.