Written on: 17/03/2013 by BRIGGS01 (1 review written)
After purchasing an item via cwplumbcentre.co.uk, the payment was debited from my VISA via NOCHEX payment processing. The corresponding payment Email detailed that if there were any problems, NOCHEX would resolve the issue by simply completing an online form. The goods never arrived and I contacted NOCHEX and filled out the necessary forms online. 5-weeks later... NOCHEX replies..."sorry we can't get in touch with the supplier (cwplumbcentre.co.uk) so we have ceased all trading with them.... (read more)
Written on: 27/02/2013 by branvan3000 (1 review written)
I signed up so I could hunt for a cheap bicycle on police auctions, they took almost two pounds out of my account just for the "account verification". I will immediately discontinue my account with them!!! STAY AWAY (read more)
Written on: 15/02/2013
Vocês colaboram com LADRÕES/VIGARISTAS num sistema de fraudes.A DAIM ELECTRONICS com quem vocês colaboram são ladrões que roubaram o meu dinheiro com a vossa colaboração(apoio).Passo a comunicar a todos os meus amigos que a NOCHEX não presta colaboram com fraudes. (read more)
Written on: 20/08/2012 by linesi (1 review written)
Ha..They are NOT regulated by the FSA. Read their T&Cs very carefully - they state that NOCHEX can do whatever they like with your account. I couldn't withdraw my £500 and they wouldn't explain why not . The help desk, Susan said i had to send in all my original security information and some extra for them to release MY money to MY predefined account. I escalated this to the next level. Susan replied. Funny that. I escalated to the highest level possible - Alan answered. He sent the... (read more)
Written on: 22/06/2012
I was one of the first customers of Nochex, approximately 13 years ago, even before Nochex processed credit cards, when it was an account based payment system. When they started processing credit cards they approached me to use Nochex for debit and later credit card payments. Nochex has not been a success story in any form for us. Although more popular 10 years ago, in recent years our clients have only used Nochex for payment on average once or twice a month. PayPal is now the most popular... (read more)
Written on: 21/05/2012
I was with Nochex for about a year. No problems at all. I was really happy with the service until.... Suddenly last week for no apparent reason, I logged on to the Nochex site only to find that my login details were no longer supported. After contacting them, they informed me via email that Nochex has just had a policy of no longer supporting my type of website. No warning, no reason why they've targeted me, no way for me to access the funds in my account. All just closed down suddenly.... (read more)
Written on: 11/04/2012
I have seen plenty of bad reviews about nochex however we have been using them to process our website payments for over 5 years and NEVER had a single problem. We have a merchant account which did cost £50 to set up however most others also charge and it was a one off fee. The transaction fees are below what most others charge. Funds are always in our account within 3 days of withdrawing and if we ever have any issues/questions there is always someone at the end of the phone. You get a... (read more)
Written on: 12/03/2012
I bought a mobile phone online. From a company called "Retailz". The web site advised that payment would only be accepted via Nochex. I set up a nochex account, paid the money via nochex, and waited. The phone didn't arrive. I tried contacting the vendor - No response. I tried contacting Nochex. No response. Eventually, after 3 weeks, Nochex responded by email saying there was nothing they could do, my money had been paid to the Vendor, so they couldn't do anything to help. So the... (read more)
Written on: 25/07/2011 by forfksake
Hi, I purchased at auction only to find I had to use nochex The set up proceedure weighs towards debit verses credit cards. You are charged additionally for credit cards. £1.77 to £1.99 for merely setting up the service with time taken with nochex 4 days!!! Now the funny aspect. Any money transfer is automatically moved from buyers own credit card (possible interest paid if the full ammount is not cleared) to nochex (who may gain interest pending amount bounced in their account) The money... (read more)
Written on: 29/06/2011
Been using Nochex on my small business website for a couple of years now. Never had any problems. Better value than PayPal as a seller and never had any customer complaints. On the few occasions i have needed to speak to someone at NoChex, its reassuring to know that i can simply pick up the phone, dial a Leeds telephone number and speak to a real UK based person. Only thing i dont particularly like is having to keep a retained balance in my account - this is used in the event of... (read more)
Written on: 17/06/2011
They were brilliant! I can't say much bad about them, they dealt with my money very professionally - would recommend (read more)
Written on: 12/06/2011
After my recent experience as a consumer Nochex are the pits. After a merchant supplied faulty goods and ignored all correspondence requesting a refund, I tried raising a ticket with Nochex only to find that the form you fill out results in a "403 Error" after pressing submit! (I notice others have commented on this too). I since found out that NoChex say they will not get involved in an claim between buyer and seller, there is no dispute process like with PayPal, so if an unscrupulous... (read more)
Written on: 03/05/2011 by avidshopper (4 reviews written)
Prefer Nochex to Barclay's merchant by far
Nochex doesn't hold your money for long durations, not with Barclay's merchant anymore as Barclay's merchant held payments for 90days! Awful for a small business. Nochex is great, efficient, and honest
You only need to keep a small amount available in the account, few hundred pounds or so which you will anyway encase of refunds. The rest is easy to transfer out
The customer service is efficient. No nonsense hidden fees that Barclay's merchant
have.... (read more)
Written on: 01/02/2011 by bremnerb (1 review written)
I wouldn't touch NOCHEX with a barge pole as a buyer. I had an account with them quite a few years ago. The account was in credit but without informing me they suspended it and started to take out excessive management charges that resulted in the balance being zero. Despite 6 or more letters I never received even an acknowledgement never mind getting my money back. DO NOT DEAL WITH THEM IN ANY WAY.
Paypal are much better in comparison. They may not be perfect, but NOCHEX are as bad as you... (read more)
Written on: 11/01/2011
I have never in my whole life seen a bad group of people called themselves a company or NOCHEX whereas they are the most wonderful scamers you could ever deal with online. I decided to use NOCHEX in 2008 which seemed a good idea to me then because I thought it would enable my company to accept payment online but I didn't know my company was going to be able to accept trouble online in association with SCAMERS CALLED NOCHEX. I received order and after account balanced reached £300 they told... (read more)
Written on: 15/12/2010
I was actually RECOMMENDED Nochex by several other people, and signed up a few weeks ago for a seller account. Unfortunately so far I am totally unimpressed.
I had a query about the coding of their payment links and, since it wasn't answered in the knowledge-base, I went to the main Contact Us page and selected customer-service (they dont seem to have a tech department).
The "Contact Us" form allowed me to fill in everything, then the Submit button landed me on a 403 error page, not once or... (read more)
Written on: 15/12/2010 by J Drackley (1 review written)
ZERO - ZERO - ZERO - ZERO - AVOID!!!
I tried to contact their customer service regarding a payment made, where the supplier failed to deliver our Christmas Tree (sad!). Given that I was unable to contact the supplier, I contacted Nochex PR (the only telephone number available!!!). Having worked in PR all my life, I know how it works: I can assure you that I was not talking to a PR representative! This is a terrible company, actually, it's not even a company, just a scam. Anyway, it would... (read more)
Written on: 08/12/2010
Great service! I would highly recommend them - far better than paypal! (read more)
Written on: 21/11/2010
Money didnt go through and was pending so contacted them, told them I wanted a refund as already paid for the item another way and didnt want the item twice. Got told to give details which I did only for them to take the money from my account and accept it this time! Despite me telling them to refund it. 3 emails no response. Not happy. Been six days now (read more)
Written on: 19/11/2010
As a consumer I will avoid buying from any company that uses Nochex as their payment partner. They took payment from my card, never passed to the merchant, are impossible to get hold of to talk to and refused to acknowledge any transaction had taken place leaving me to arrange credit through my card issuer. Simply appalling customer service.
Retailer use at your peril (read more)
Written on: 25/10/2010
Far cheaper than Paypal, can have your money within 3 days unlike Paypal, never had any problems unlike Paypal constantly limiting my account and refusing to give me my money for 180 days!! (read more)
Written on: 18/10/2010
THIS SYSTEM DOES NOT ALLOW ME TO RANK THEM WITH NO STARS - SO PLEASE DISREGARD THE ONE THAT I WAS OBLIGED TO ENTER
Avoid at all costs. The money was taken fron my account before the goods were shipped and when the items did not arrive Nochex washed thier hands of the whole business. Complete rubbish (read more)
Written on: 16/10/2010
Nochex is excellent value and shows how corrupt and dishonest Paypal have become with their new masters eBay. If you want to know how to exploit and maltreat your customers, Paypal have written the book! They can hold your funds indefinitely, without explanation or compensation as they are not interested in facts just a risk-terrified hysteria. Think back to East Genrmay and you get some idea of the calibre of Paypal and their co-conspiritors eBay. Eric Hoenekker would be proud! (read more)
Written on: 13/10/2010
Terrible. I am currently using (well trying to) NoChex for our hosting business. They forbid their customer to accept payment for annual contracts, and insist that I only sign up customers on monthly contracts.
What kind of service are they running here?
Avoid at all costs. (read more)
Written on: 02/09/2010
We used to offer Nochex as a payment option on our site but withdrew it as it is clumsy, customer service in non-existent and they offer no phone number to resolve issues! The "contact us" form rejects our IP address too so we have no way of resolving issues. They don't allow partial refunds unless you pay £50 up front for a full merchant account and their rates are not competitive with paypal for volume. It doesn't work outside the UK so you have to wonder how long they will be around.... (read more)
Written on: 20/08/2010
Not recommended for retailers! You cannot do a partial refund via Nochex. There is no customer helpline (if there is it is kept well hidden). Customer service by email is poor - usual standard replies that do not address your problem. It seems difficult to send money using nochex. Nochex is unfathomable. I am no longer using it for my retail web sites. (read more)
Written on: 02/08/2010
I was misled into purchasing what I thought was a DVD of Vauxhall Tigra Manual and as an elderly person was baffled by the arrival of something for which I had to go on line to translate from german and was aimed at workshop and not owner, I am still awaiting refund from 15/06/10.
F Walker (read more)
Written on: 21/07/2010
AWFUL SERVICE. Read their T&Cs. They can keep your money for any reason they see fit.
The result on this forum says it all
I couldn't submit ZERO stars so had to do one !!! (read more)
Written on: 19/07/2010
I purchased some goods via Nochex which were never delivered by the merchant(Valuehealthcare) who ignored all of my emails.
I contacted Nochex via a few emails and they have now abrogated all responsibility.
I feel that having takem my money that they should be held responsible for a merchants theft. (read more)
Written on: 15/06/2010
I have been using Nochex for a few years now and would definitely recommend them. I did try out Paypal for a while but they were too faceless and didn't deal quickly with any issues i had.
Recently Nochex upgraded me to a Merchant account after my business quickly expanded, the transition was seamless and now gives me much more functionality and flexibility.
Having a Merchant account also gave me telephone support and my own personal Account Manager (on a telephone) to help with any... (read more)
Written on: 14/06/2010 by chrisjrob (1 review written)
Contacted their customer service regarding a payment made to a supplier, where the supplier failed to deliver the goods (probably fraudulently). Given that I was unable to contact the supplier, I contacted Nochex Customer Service. Despite a promise on their website to respond within 48 hours, two weeks have gone by without any response. (read more)
Written on: 13/06/2010
It is absolutely appalling! I am even convinced it is a scam! It takes your money and the order is not even processed! NEVER USE NOCHEX just give your money to charity instead. (read more)
Written on: 07/06/2010
WARNING! My advice due to experience both as a business and a customer IS TO AVOID NOCHEX!!! If you use this company you are asking for trouble and the likelihood of losing money. BE WARNED!!! AVOID! AVOID! AVOID! The person we needed to speak to was always in a meeting when we phoned. They do not return phone calls. They held on to our money for 180 days then used an excuse to hold on to our money for another 180 days, we still haven't received any confirmation or had our money refunded.... (read more)
Written on: 04/06/2010 by bigee (1 review written)
do not use nocheck for payment to anyone. I paid £370 for a watch to topswiss which i never received, then i got in contact [ no telephone number only email address] with nocheck 4 days ago where they promise to get back to you within 48hrs and 4 days later i have still not heard anything back.
stay away they are a scam company nochek. (read more)
Written on: 04/05/2010 by alvuk (1 review written)
The day I decided to use Nochex as a payment gateway was the day I made the biggest mistake for my company. At first the payments were coming in fine and everything seemed ok, was happy with their payment page system and thought that I was using a reputable company to process secure card transactions online. After accumulating about £200 I decided I would like to make a withdrawal and that's when the problems started. I was told I had agreed to a £300 retained balance in my account, In other... (read more)
Written on: 12/02/2010
Nochex are not interested in anything but their own position.
I had five chargebacks on my account out of about 100+ sales (chargebacks are inevitable with some customers) so they locked my account with £4,700 in it!
It had cost me over £2,000 in Google Adwords charges to get this business and all I could do was refund my customers but they had to do it as they locked me out of the online system!
Overall I am now down £6,700 all because Nochex are only bothered about protecting their... (read more)
Written on: 11/02/2010 by DJelley (2 reviews written)
I made a payment to (FRADULENT) evercarpart.co.uk which I then found out to be a fraud so I made a support ticket to Nochex clearly stating they are obliged to refund my money having aided a fradulent act despite stating they have no Involvement in refunds etc. FALSE, IF YOU HAVE BEEN RIPPED OFF THEN THEY ARE OBLIGED OR TAKE THEM TO SMALL CLAIMS COURT LIKE I WAS GOING TO, SEE IF THE MONEY GETS BACK TO YOU THEN, THINK YOU FIND IT WILL. NICK FOX IS A SLY SLIMEYGUY WHO BANKS ON PEOPLE WHO... (read more)
Written on: 09/02/2010
Never ever Consider Nochex as your online payment gateway. Nochex do not return your transaction payments on transactions that have been canceled, e.g a customer buys £200 of goods, an hour later they change their mind, you refund the £200 and Nochex keeps the £6.00 transaction charge. When you decide or find out to your cost to move to a reputable company, Nochex will keep any money owed for as long as possible as they behave like school children, they seem to think it is good business to... (read more)
Written on: 27/01/2010
if they were the last company in the world to use , still do not use them - crawl on your hands and knees over broken glass and hot coals .. messrs NOCHEX allow scams to exist , take payment and then ignore your calls , emails everything .. their sales manager (nick fox who has awared himself a promotion to director on http://uk.linkedin.com/pub/nick-fox/13/424/6aa ) would love to hear from you I am sure .. as he hurriedly crawls through the back streets of leeds with the days swag... (read more)
Written on: 25/11/2009
I paid for an item via Nochex (www.nochex.com) with my Visa debit card. Two weeks later an unauthorised withdrawal, which had been paid for in USA Dollars appeared on my statement ( I am in the UK). Thus my Visa card details had been stolen. Luckily I discovered the transaction three days after it had happened and so I cancelled my Visa card. The payment was to a cancer charity, which is a well known 'card tester' , meaning that the thieves will make a small charity donation in order to test... (read more)
Written on: 03/11/2009
ZERO - loser service.
I had £50 from selling products in my account. I did not use it for 3months and they started taking £10 every month for "dead accounts". I couldnt withdraw the money and now have nothing left, they basically stole my £50 because i did not use the service for a few months. (read more)
Written on: 10/05/2009
NoChex have had our money from 16th April 2009. You can't get an answer, no one to phone. We required a new bumper painted silver sent it to everycarpart. They can't even trace the order despite sending id numbers. Why no phone number? (read more)
Written on: 06/05/2009
Spent ages looking for a Paypal alternative and Nochex fitted the bill. No problems for 3 years then they email me saying they have changed their policies and no longer want my business, but regrettably cannot tell me why. Ok, I say, can I have the balance back please. In 90 days, they say. Not that you can actually speak to a real person - no phone number supplied.
Simply check Google for Nochex Problems if you're thinking about using them and then decide, but take my advice and STEER... (read more)
Written on: 04/02/2009
Having used NoChex for some time, I find it easy to use and secure. Its great that you can customise payments pages, and having a telephone number for an account manager is handy. Fees are competitive to other processors. (read more)
Written on: 12/06/2008
I do not recommend Nochex due to my experience, I think this company is not worth the money for me personally as when I think of the service I received and the money I spent I would not use them again. I purchased a product through them in May and nothing has yet been delivered to me as far as I am aware. I have tried to contact them, but personally found it very difficult. Their website does not open the windows that are suppose to be for customer help in my experience. I would like to know... (read more)
Written on: 09/06/2008
Transaction did not go through to recipient and cannot get a refund from them yet. Therefore I do not recommend NoChex. I recommend cheques via snail mail instead, No Chex.com has no means of contact that I know of as in my experience they have not yet replied to my emails it seems. (read more)
Written on: 06/06/2008
I cant seem to even log in.
I tried to log in and got the inactive info as they asked me to open a ticket confirming my details. I did and 8 days later I am still waiting for a reply to my ticket. When I tried the lost password it says my email is not in there system but if i try to make a new account with the same email it says it is in use.
Even there forums are closed now and no one can register. Do not recommend No Chex.com (read more)
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