Written on: 12/04/2013
I wish I did not sign the contract with WorldPay. I was paying too much money for wireless rental equipment fee and wireless fee. The wireless terminal's connection was so bad and I always had to make customers wait until it get connected. Stupid 2 years contract. I will have to pay $300 to close my account but I found US Creditcard Service company who will not charge me for the wireless equipment and no contract fee. It was good lesson that I should never have signed the contract with... (read more)
Written on: 15/03/2013
Yes, we know our sales agents lie...so what, you are the dummies that sign a contract that tells you we can increase fees whenever we want...Guess what??? WE DO. Our investors want a return on their investments...duh. We actually had this conversation-We need to profit 20 million in the next 6 months. How can we do this? Let's add a new fee and tell everyone it's mandated by Visa. hahahaha. (read more)
Written on: 01/03/2013
This company messed me about so much, that I don't have an internet merchant account in time to launch my website! I was sent from one person to another and their response time was terrible. Waste of my money for the setup fees. (read more)
Written on: 08/02/2013
The most fee laden of any merchant account companies I've ever dealt with. Four years of aggravation culminating with getting socked with a $495 "termination fee". Just because I did not request termination in the ONE month THEY deemed proper. If you value your sanity and cash, stay away from this poor excuse for a company. (read more)
Written on: 25/01/2013
WorldPay has been a total pain this last year. The rep that relentlessly persued my business never mentioned it was a 3 year contract. I was told I could cancel at anytime if I was not happy (he failed to mention the $495 cancellation fee). PCI is a national thing they can't control, but Worldpays monthly charge for it is double what my old processer charged. Then they have the nerve to charge a $69 fee in December for updates they did to software to be compliant to government reporting... (read more)
Written on: 24/11/2012 by ACupAbove (1 review written)
Worldpay is by far the worst processor I have dealt with for the following reasons... I own a couple of coffee houses. We switched to Worldpay because we had a lot of left over gift cards from a previous location. We have had nothing but headaches from the very beginning. First off, it took them over a month to get the gift cards sorted out. We had to talk to multiple representatives who all gave us a different answer. That is a minor issue compared to most though. Second, if you want... (read more)
Written on: 08/11/2012
A client of mine got setup on WP for their credit card processing for access to a site he had setup, and he had a lot of people purchasing access to. He had outgrown his current merchant account, which was working great, and so WP approved him of a higher amount per month. We were all set-- they had reviewed the site and approved it, they had gone through a rigorous process of approving him. So we 'Opened the doors', and people started coming and in a buying. Within a few hours my... (read more)
Written on: 06/09/2012
I am advising anyone who wishes to have a stress free transaction to avoid world pay! They tried 3 times to take money from a debit card I had online, and stated they could no obtain money from my account. My card had not expired, I had funds to cover the payment and my bank had not stopped the transaction. I changed the card and added my credit card. Later that day I decided to cancel the arrangement and go directly to the company. I had an email from world pay confirming my cancellation.... (read more)
Written on: 29/08/2012
First & for most they pulled a bait & switch technique sign up & we will give you the lowest % in the market and only ten dollars a month. And 100 dollar deposit for signing up. Then the 3rd month in they double charged me. There website can only work with internet explorer & is hard to find there charges that they charge. So whats ten bucks no big deal, till the sixth month in the raise it to $19, a bit latter 24. When I talked them they admitted they made a mistake with there fees...also... (read more)
Written on: 10/07/2012 by 12lisa
New company to them all the correct information supplied to them on application approved now they start wanting to know more and take money out of your account once they put it in without a word to you they are rude and have little mannors trying to fight them as their is no justification for what they have done. Does anyone know of a solictor in merchant law please post details. They do not care about people lives I am at my wits end if this carrys on I will have to close before getting... (read more)
Written on: 14/06/2012
1ST I BELIEVE WORLDPAY GIVE YOUR PHONE NUMBER OUT AS IVE HAD TO USE WORLDPAY A FEW TIMES NOT THROUGH CHOICE BUT SOON AFTER GET CALLS FROM 004+ ETC NUMBERS, 2ND, BROUGHT A COAT AND HAD TO USE THEM AND THE COAT TURNED OUT TO BE FAKE NOTHING TO DO WITH WORLDPAY BUT THEY KNEW THE COMPANY WAS SELLING FAKES ETC BUT WAS NO HELP IT WAS ALL THANKS TO MY OWN BANK THAT GOT MY MONEY BACK, 3RD AS SAID SO MANY TIMES NO ONE AS A CLUE THERE, I THINK MOST WOULD STRUGGLE TO REMEMBER THERE OWN NAME VERY... (read more)
Written on: 31/05/2012
I still have no deposit. I have given up on their customer service and am trying to go through my agent, but everytime we talk, it is a different excuse. I am now in danger of losing my business because they seem unable to make a simple bank transaction. Today, I am reporting them to the FLorida Attorney General as a fraudulant business. (read more)
Written on: 14/04/2012
I called the customer service number to get information about a transaction and the options kept me going around in a loop which eventually hung up the call. First you select the department you want to talk to, then it goes to a recording saying you've been redirected to an answering service but that phone extension doesn't subscribe to the service... transferring to an operator. Then you get transferred to the directory which doesn't allow you to look up a contact. Then it eventually hangs... (read more)
Written on: 12/01/2012
I BEG YOU PLEASE AVOID USING WORLPAY AT ANY COST! Just simply I had to postphone my engagement because of their horrible mistakes. And the customer service really had an attitude, the icing on the cake is that one of the customer service managers called Anne Marie tolD me that "I do understand how you feel mr XXX, lot of our customers feel the same way!!!" That summarise it all! I was buying an engagement ring online and the worldpay page came up with a message saying transction failed.... (read more)
Written on: 13/09/2011
Just terrible. I made numerous requests for updating information by call and fax, which, however, was in vain. So, I had to keep the old business account that I wanted to close. One month before the contract term, I requested for cancellation of service because of their terrible service and high rate of service charges. At the time of request, I was told the cancellation fee is $95 but they withdrew $495 after three days. I made a call for the problem, but the customer representative... (read more)
Written on: 02/06/2011
WorldPay is a horrible company! First, the salesman wrote down all the wrong information about our check machine, so we had to wait for him to come back and redo the machine. Then, he broke the machine when he came back, so we still are unable to process checks.He also promised he would come out on certain days and he would never show up, never call. Also, we cannot accept American Express, which we have always accepted before. He did not tell us this, we found out on our own. I have been... (read more)
Written on: 20/05/2011
This company has huge salesman turnover which results in terrible customer service, which results in you cancelling your account due to a lack of service, which results in RBS trying to enforce a $500 termination fee. RUN AS FAR AWAY FROM THIS COMPANY AS YOU CAN. They will put more effort into collecting on the cancellation fee, then they ever put into credit card servicing. (read more)
Written on: 09/03/2011
I signed with Worldpay for a 3 year contract that I expected to cost me $25 a month minimum since business has been slow. The cost with less than $100 in transactions was $46.78. I called and complained and they refunded $9.99 of the fee although I was told that $15.98 would be waived. The following month the fee was the same ($46.78) I called to cancel the service and was told it would cost $495 to cancel. Nowhere in my agreement or in any conversation with Worldpay was that figure... (read more)
Written on: 02/12/2010
i wait 5 months to get the money to my account. And i must made 100 calls to get my money!!!
And now i should get 3.000 eur ...and they send me email that transaction was scam " IN RBS SYSTEM SHOW all OK! No froud!!
i write them why i have them??? i should be police man to know which card is ok which not!
What can i do now?? (read more)
Written on: 25/11/2010
Think twice before you sign on with WorldPay. Read the fine print because you may not like what is included.
We have a 3 year contract that was just about to end, but they automatically renewed without notifying us. We talked to them earlier this year and said we wanted to end the service as soon as the contract ends. They now say we were supposed to get a case number if we didn't want them to automatically renew. I feel that since that is their policy they should have given it to me then. (read more)
Written on: 08/10/2010
Ive been using Worldpay for just over 10 years and used to recommend them for taking online payments. However I've finally had enough - with their dated website and interface, high charges and ludicrous reserve requirements (more than the 6-month average transactions total that I have) and settlement times.
For online payments there are much cheaper options these days with better admin interfaces.
Written on: 11/12/2009 by RodatAlston (9 reviews written)
We've used RBS Worldpay for some ten years to process online payments from our company and until two years ago I recommended them to everyone. Then something changed. We've had botched upgrades, a botched re-brand (to include the hugely damaged brand RBS - who thought it was a good idea to add a brand name with all the value of British Leyland?) and changes that haven't been announced (like blocking java script). Changes invariably are delayed and when they do happen are poorly implemented.... (read more)
Written on: 18/09/2009
One word sums up Worldpay. "Incompetence."
If I'm allowed another, then throw in "Arrogance".
Since RBS took control of Worldpay, the quality of their service has seriously hit the skids. And believe me, it can only get worse.
We were effectively problem free with Worldpay for the year we have ben using them. Okay so their percentage charges on each card transaction are extortionate, okay so they make you wait 6 weeks before any card payment reaches your bank account, okay so their moto... (read more)
Written on: 30/12/2008 by supergrow
In the past Super-Grow used WorldPay for credit card transactions, but the cost was much to high and the service was quite poor. First, WorldPay's transaction fees are much higher compared to Paypal. Also WorldPay charges monthly fees while Paypal doesn't. Then WorldPay even charges more fees just to transfer money from your WorldPay account to your bank account; Paypal doesn't unless the amount transferred is very small and I've never had to pay any transfer fees. On top of that, since my... (read more)
Written on: 16/09/2008 by sbjuggler (1 review written)
As a consumer, once you have made your payment and the monies are taken from your bank, Worldpay customer service seems to decline. So if the site you have bought goods from do not deliver (in all the senses) Worldpay seem unable to help or investigate. (read more)
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