WorldPay Reviews - www.worldpay.com

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Latest Reviews

★☆☆☆☆

“Inept and Unprofessional”

Written on: 18/04/2015 by Alex430 (1 review written)

WorldPay has been a disaster for us from inception. The salesman who signed us up misled us on the fees and the level of support we could expect from him and WorldPay. Every attempt we made to update our account details (business contact info, new bank account, etc) were not processed. Unknown amount limits were placed on our account, limiting the high dollar transactions we routinely processed. After dealing with inept service, we decided to terminate our agreement early. Paying the… Read Full Review

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★☆☆☆☆

“Arrogant, uncommunicative, and threatening”

Written on: 15/04/2015

I terminated my account following all the correct procedures in the contract, stopped the direct debit facility (thank god!) after making sure that all outstanding payments had been made, and they collected the terminal. They continue to harrass me by letter threatening Court proceedings for a claimed outstanding payment and never reply to my letters offering to pay them if they tell me what I owe them money for. I am curently lookingforward to the Court proceedings and issuing the counter… Read Full Review

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★☆☆☆☆

“Don't sogn with them!!!”

Written on: 09/04/2015 by koHunter464 (1 review written)

Omg! Don't know where to begin!! Every time you turn around they are taking a new fee out of your account!! Their prices are outrageous! They lie to you and tell you a manager will call and they never call! I'm have been overcharged and I'm getting in touch with the attorney general!! Why don't businessess take care of their customers!! I don't get it!!! Terrible company!! Run !!!… Read Full Review

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★☆☆☆☆

“open ended promised”

Written on: 26/03/2015 by wilky1 (1 review written)

Don't use this company. They are rip off merchants, freezing my money for no reason, account being constantly disabled because of their computer error. Ripping customers off for compliance money every month despite contacting them numerous times, when I am fully compliant, as I went through the compliance with them. In the process of reporting them to financial ombudsman services. Stay well clear of them, unprofessional and stressful experience!… Read Full Review

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★☆☆☆☆

“Terrible experience ”

Written on: 20/03/2015 by nrStiles268 (1 review written)

If there is less than 1 star, I would definitely choose ZERO star!!!!!. This is literally the worst company you can ever deal with!! They stole £5500 from our orders as a customer ordered something special make and then changed his mind after bringing it and then he made chargeback (of £1000) and simply worldpay froze £7700 of our sales and said they will release £2000 only of them!!!!!!!! Don't deal with those guys and we have bee spending weeks trying to get our money back and giving… Read Full Review

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★☆☆☆☆

“do not go near them”

Written on: 07/03/2015 by sean345 (2 reviews written)

They would not replace a faulty terminal,would not answer the telephone, email or reply to written communication.they have ignored my cancelation correspondence and are hounding me for money. Avoid this company like the plague they will cause you stress and lose you money… Read Full Review

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★☆☆☆☆

“The worst Card Payment Portel”

Written on: 26/02/2015 by Jair306 (1 review written)

Our small cctv company was very happy with Cardsave as a payment portal, it was slightly complicated with two companies ie Cardsave and Streamline operating the same account, ie we had invoices from 2 companies for one service. Then World Pay bought Cardsave and Streamline and we were dealing with three companies. What a mess. We had ditched WorldPay in the past for being Arrogant and Authoritarian and it was the same all over again. In a very short period we were in dispute over payments and… Read Full Review

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★☆☆☆☆

“The worst service ever”

Written on: 20/02/2015 by Sallyannl (1 review written)

This appalling co should be closed down. To tell you of the shocking service they provide would take too long. I must say they are one of the worst co I have dealt with. I would not advocate my worst enemy to use them. PLEASE PLEASE DO NOT USE THEM YOU WILL NEVER HAVE A GOOD EXPERIENCE. How the financial ombudsman allow them to trick customers is sham full. AVOID THESE LOW LIFE LIKE THE PLAGUE PLEASE… Read Full Review

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★☆☆☆☆

“poor customer service!”

Written on: 22/12/2014 by Grahammp404 (1 review written)

absolutely discusted with the customer service from this company, I was told I would be refunded within 3-5 working days, 12 working days later I still havent recieved my refund and have been told by this company that I need too get it refunded from my bank so now I have too fill in forms and wait another week or two, absolutly terrible customer service and I will be staying clear in the future!… Read Full Review

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★☆☆☆☆

“Absolutely terrible! ”

Written on: 04/12/2014 by mjMcGregor182 (1 review written)

What a disgraceful company. My card terminal went down due to them supplying me with an old model with software issues. After a nearly 30 minute phone call (which I was charged for) nothing was even close to being resolved. I was just passed from operator to operator, until finally I was told that someone would get back to me later in the day. 48 hours later and no phone call off them, so I sent an email and got no reply, made another phone call which was a repeat of the last. All in all the… Read Full Review

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★☆☆☆☆

“made my life hell”

Written on: 26/11/2014 by kevinsingh (1 review written)

very very unreliable company rude staff and arrogant i took there services and they decided to cancel my agreement and hold my customers money for 120 days. They don't give you a an advice on how to help you and resolve the situation. I will make sure that i will post lots of complain against them… Read Full Review

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Kevinsingh's Response to kevinsingh's Review

Written on: 26/11/2014

i will also make sure i will broadcast this news

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Mike975's Response to kevinsingh's Review

Written on: 27/11/2014

same thing they did it to me, they did not process the batch that credit card machine submit automatically everyday. for 5 months worth of transaction is still pending to process i did not get paid out for 5 months we need to bring this crooks to facebook page also.......... of and there staff is very very rude and arrogant unadjudicated

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Kevinsingh's reply to Mike975's Comment

Written on: 28/11/2014

how do we take action and make sure we broadcast this on social network to avoid people to be victimised. They holding our money so they can make interest out of it.
Well that is so terrible what they did to you i can understand your situation. They are very unhelpful.
I need to get this on google.

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★☆☆☆☆

“World Pay? More like World Rip Off!!”

Written on: 22/10/2014

Having had an unblemished and smooth relationship with Streamline, then part of Royal Bank of Scotland, for many years, I had no reason to think anything would change when WorldPay recently took over their role. How unbelievably naive can one be? WorldPay is by far the worst company I have ever encountered, in 50 years of business. Some years ago after a brief interlude, when WorldPay and their Trustwave sibling were card handlers on my website, I decided that their intrusive annual… Read Full Review

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Kevinsingh's Comment

Written on: 26/11/2014

very very unreliable company rude staff and arrogant i took there services and they decided to cancel my agreement and hold my customers money for 120 days. They don't give you a an advice on how to help you and resolve the situation. I will make sure that i will post lots of complain against them.

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Kevinsingh's Comment

Written on: 28/11/2014

let get this company go down they are useless.

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Derekhar24's Comment

Written on: 28/11/2014

Keep on fighting! I got my non-compliance "Fine" back, despite first being told by a very aggressive female in their Compliance Department that no such refund would be made. Oh.....really??
Once my written payment request was sent, together with "informative" letter, I received the money back within the seven days period I gave them to comply with MY conditions.
Best wishes to you.

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★☆☆☆☆

“Made my life hell!!”

Written on: 21/10/2014 by Wheelereh375 (1 review written)

Never ever use this company, these people are thugs . When they got me signed up they never mentioned they have about 100 pages of terms and conditions. The sales guy just mentioned the charges got the signature and was gone. I had a big order of which the customer paid with his credit card. The next day had a call from world pay asking about the transaction and what is it for!! Told them everything,upon. Insisting provided them with the invoice and customers details which I should not because… Read Full Review

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Derekhar24's Comment

Written on: 23/10/2014

Seems they were running true to form, then. They withheld my payments with the excuse that I might not deliver the goods that were paid for and this could result in a chargeback! I've only been in business 50 years so, of course, I MUST be a high risk. Can any reasonable person understand where these cretins are coming from? Good luck, my friend! My review should be up soon.

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Kevinsingh's Comment

Written on: 26/11/2014

very very unreliable company rude staff and arrogant i took there services and they decided to cancel my agreement and hold my customers money for 120 days. They don't give you a an advice on how to help you and resolve the situation. I will make sure that i will post lots of complain against them.

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★☆☆☆☆

“AVOID THIS COMPANY”

Written on: 10/10/2014 by loneparot1 (1 review written)

DON'T EVER EVER USE THIS COMPANY. THEY WILL KILL YOU BUSINESS. VERY DISORGANIZED, AVOID AVOID AVOID IF YOU VALUE YOUR BUSINESS… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 03/10/2014 by Tiav72 (1 review written)

Absolutley useless company, terminal unable to connect several times a day so replaced terminal still doesnt work yet they want to charge 400 for returned terminal claim its customer damage absolutely no way replacement machine no different. Staff haven't got a clue what's going on all they want to do is send you to retentions. Avoid this company at all costs they will kill your business. They have taken over cardsave who were just as bad yet things have got worse… Read Full Review

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★☆☆☆☆

“DC Battery and Worldpay”

Written on: 14/09/2014 by Schultzhd376 (1 review written)

My experience appears to be similar others. Paid for some camera batteries by credit card (NZ $66) through WorldPay Didn't receive them. Some (possibly) fake batteries bearing no resemblance to my order had eventually arrived with no return address or order details. Can only assume they had come from DC Batteries. DC Batteries Seemed to have poor understanding of English, possibly deliberately misunderstanding.Eventually DC Batteries said they couldn't supply the particular model and that they… Read Full Review

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Cliffhollick's Comment

Written on: 17/09/2014

I am having a similar problem ! I have purchased a product for 340 pounds paid through world pay. the company cannot supply and have made a refund ! that has not been paid into my account 3 weeks later ! On telephoning worldpay I was told it wasn't their problem and to get intouch with the merchant never again will I make payments through this appalling company!

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★☆☆☆☆

“Avoid loose your funds”

Written on: 05/09/2014 by Adam1235647 (1 review written)

Totally been messed around by wordpay there staff and managers not helpfull will not return calls keep on stalling and asking for more proof even the proof from our courier TNT showing tracking info signed for was not good enough.what else can we do they have held over £8000 for the reason of charge backs and won't or cannot give us any info regarding any disputes so we can defend our position .again be aware we will be taking this up with the financial department and have our case looked… Read Full Review

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★☆☆☆☆

“Absolutely Appalling!”

Written on: 17/07/2014 by Dylan311 (1 review written)

This company should be avoided at all costs! They sent invoices that said direct debits were being taken - they weren't. I rang and told them, next news I have a debt collection agency Experto Credite - no reminders no statements no call - nothing. Pathetic. I have paid it and cancelled the contract, if they come back with any charges, they can sue me for them, I will be ready. Useless company, no customer care, no care at all! I had no personal contact from anyone after filling in the form to… Read Full Review

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★☆☆☆☆

“dodgey business links do not use them.”

Written on: 30/06/2014

This company handles the payments for DCbatteries.co.uk that are really a Hong Kong business and that business does not fulfill the orders. Many reviews state this clearly. I have made payment nd not recieved any of my order. Therefore this payment company are not a secure payment service at all. Their terms and conditions for none reciept refer you to the company supplying, hence taking no responsibility for being the middle man on the fraud. Do not use them… Read Full Review

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★☆☆☆☆

“'phone call”

Written on: 19/06/2014 by JohanParrish (1 review written)

I received a call from this company this morning,the female caller stated she was calling on behalf of Nat West bank I had a brief conversation with her until she mentioned Worldpay nothing to do with Nat West. Are the bank giving out customer's tel No's?… Read Full Review

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Mgblover61's Comment

Written on: 30/06/2014

No. I believe it's a phishing to get you to hand over personal and/or bank details.

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