Have a picture of EFH Broadband www.efhbroadband.com?, please send it to us.
| Content | 0.3/10   |
|---|---|
| Reliability | 3.7/10 |
| Customer Service | 2.5/10 |
| Speed Consistency | 5.2/10 |
| Value for Money | 2.9/10 |
| Overall rating | 1.9/10 |
Full review by
mindgames
on 28th Jun 2008
User Rating : 2
Respect :
0
Good Points: I had been with EFH for nearly 2 years. Up until March 2008, the service was reasonably good - as I was a heavy user. The good point: Free phone service; the Irish call centre staff were O.K.
Bad Points: Their problems have really become greater since 186k group took over: first I was cut-off for non-payment in September 2007 (although I had a recurring credit card set up with them). But come March 2008, I noticed my download speed had taken a severe knock; it took a whole month for them to admit that they had started capping speed!
General comments: The final straw came when they continued to throttle my (2M) speed(s). Initially, they assured me that no capping was being applied. Then, despite my 'daily' phone call to their call centre in Ireland, I was sent on a wild goose chase: from internal BT extension, to filtering, to my telephone line! They even arranged for the BT guy to come and check the line.Then, I thought of a different tactic to resolve the speed issue: regrade to a different package. I was completely ignored, even though I put a request for a regrade through the call centre. Meanwhile, I was phoning them everyday to resolve the issue, to no avail - until, their female call centre worker finally admitted that upon further investigation (?), they realised that my speed was being capped due to my persistent use of Internet resources! In fact, when I was first throttled, the speed never went above 10k. Then, after many days of complaint, it magically went up to 50k - but only during certain time of the day! This was the give away for me that something was seriously fishy!I have moved to another provider very recently. I simply could not tolerate the lies, the deceit, the wild goose chases. I was paying 29.99, 3 months in advance, each time. They totally made a mockery of the situation, by experimenting with me and my mind, as I was in contact with them every day but getting no results. An extremely distressing experience I hope no one else will be put through.
mindgames's review and ratings | 353 words
Review by
clear
on 20th Jun 2008
User Rating : 0
Respect :
0
Decent staff after move back to the UK from India - you still get trained responses read straight from scripts though I feel.
The 2mb service has terrible throttling in my experience - it took ~90 seconds to load this page and downloading something from say download.com gives me about 70kbps on a very good day,
20-30 kbps is typical.
I do not recommend EFH Broadband.
clear's full review | 214 words
Review by
Pandles
on 24th Feb 2008
User Rating : 7
Respect :
0
I have been with EFH broadband for a while now and I noticed a slight drop in service when they had Indian call centres and when 186k initially took over, I suppose they cant always get it right, but to be fair they have improved considerably and their service is reliable and reasonably priced and even support is great now. I know they have had a blip but I would suggest you give them a chance now they are really making the effort.
Pandles's full review | 103 words
Review by
mrmagix
on 1st Feb 2008
User Rating : 8
Respect :
0
I had a problem with my connection, it turned out it was due to my credit card expiring and my connection being disconnected due to non payment, I contact the support centre, which I found to be in Ireland, I spoke with a kind chap named John who was very helpful, I paid my outstanding amount and I was back online within minutes. Their support has really improved since their recent change from India!
mrmagix's full review | 95 words
Review by
pjt1966
on 22nd Nov 2007
User Rating : 0
Respect :
0
I joined EFH and they were fine, I had no problems at all. Then 186k took them over and the quality of service dropped off rapidly. I was without internet access for days on end. When I did get through to support I spoke to someone who I could barely understand, who said my line was fine and that was all.
To add to this they have started billing me my quarterly fee on a monthly basis (i.e. £44 a month instead of £44 a quarter) I have set them dozens of emails (each saved for evi ...
pjt1966's full review | 161 words
Review by
seayers
on 12th Sep 2007
User Rating : 0
Respect :
0
I work in IT and was well aware that tech support (when I could reach them!) were out of their depth at EFH. Eventually it transpired that I had the same username and password as another user - hence all our problems as we had the same IP address! This was only discovered when the other user was given my home telephone number by tech support and, when queried, tech support was unable to say whose number it was! Fortunately, the other user rang me (to find out what the number actually did) and ...
seayers's full review | 167 words
Review by
danevans84
on 27th Jul 2007
User Rating : 0
Respect :
0
Don't bother with EFH Broadband or 186K - any company that can't be bothered to bill you and then cuts you off for it isn't worth bothering with!
danevans84's full review | 229 words
Review by
nikshah
on 18th Jul 2007
User Rating : 1
Respect :
0
They bill you, they cancel the bill, they forget to direct debit you, they claim it all in one go months later, they cut off service for two weeks at a time, and fail to apologise... poor company, badly organised, rude and useless.
nikshah's full review | 56 words
Review by
cparker
on 27th Jun 2007
User Rating : 7
Respect :
0
I don't think EFH Broadband deserve as big a bagging as users here have given them. Granted, sometimes the speed and consistency of service is a little flaky, but overall I'm pretty happy. I've been in a contract with them for over 18 months now, and haven't considered moving to another provider at all during that time. haven't needed a lot of phone support, only initially in the early months of usage, but they were prompt and efficient. A completely different story to AOL from whom I switch ...
cparker's full review | 97 words
Review by
HaroldLewis
on 21st Jun 2007
User Rating : 0
Respect :
0
Do NOT use EFH Broadband.
HaroldLewis's full review | 23 words
Review by
bigaljo
on 7th Jun 2007
User Rating : 1
Respect :
0
I have been with EFH for over 12 months and everything ran smoothly. However since being taken over by 186 earlier this year and moving their call centre things have gone downhill at an alarming rate. There is virtually no support. The staff are polite and full of apologies but are ineffectual. Its like talking to a machine. You have to ask the right questions to get a sensible answer. ie, You have to know the answers before you ask the question.
Last week they cut my broadband for no reason. T ...
bigaljo's full review | 244 words
Review by
venetia
on 16th Apr 2007
User Rating : 0
Respect :
0
I agree with the other reviews about EFH broadband (also calling themselves 186k). I signed up and paid on December 8th and had to wait over a month before my modem arrived. After numerous phone calls, they admitted they had forgotten to send it. Since then the service keeps disappearing for weeks at a time, and I have had no internet for over 2 weeks this time round.
I am furious!!
venetia's full review | 272 words | 1 comment added.
Review by
akenno
on 5th Apr 2007
User Rating : 0
Respect :
+1
I chose them because I wanted to leave Pipex due to their bad customer service, and I didn't want to sign a 12 month contract. However, 2 weeks after I ordered the migration and paid for 3 months use, EFH Broadband had still done nothing, and they made no communication, except for sending me a username for their website. After this I began emailing and phoning almost every day, until I was eventually connected after another 4 weeks; 2 of these without internet. Emails receive an auto reply an ...
akenno's full review | 171 words
Review by
richarda19
on 1st Mar 2007
User Rating : 0
Respect :
+2
EFH Broadband are a generally awful ISP. I do not recommend anyone goes near them. We have been cut off several times since they were taken over by 186k. 186k have a habit of taking over small decent ISP's and putting them all onto Tiscali pipes. This happened to us yesterday, and our connection was dropped. Since then we have been unable to re-connect because our user name and password are now incorrect. Support tickets go unanswered and this time all of 186k's phone lines are dead (I thou ...
richarda19's full review | 127 words
Would you like to see a review that's not being listed?
