Primus Reviews - www.iprimus.com

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★☆☆☆☆
0.8 / 5
From 9 reviews
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Latest Reviews

★☆☆☆☆

“Regrets”

Written on: 21/01/2013

Signed up with Primus as they were the cheapest and claim to be award winning. No communication about when line would be put in. Waited an average of 58 mins on hold each time I have tried to get through to Customer Services/Faults Reporting. A few days ago, I was holding on for over 2 hours before I was cut off. Is this a record? When someone does eventually answer, they are pleasant and polite. It is just the interminable wait before you get hold of anyone. Regret signing up with them… Read Full Review

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★☆☆☆☆

“The worst service possible”

Written on: 08/11/2012

After many frustrating problems which led me to seek out directors mail addresses.I obtained a questionable services which left a lot to be desired. Then I had a fault on my line, I e-mailed and received no reply, I then skyped to be answered after 18 minutes,whilst half way through the process, cut off. The operator called on the faulty line but was unable to hear me reciting my mobile number, this was due to the line being faulty, which the operator mantained was ok!,she terminated the call… Read Full Review

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★☆☆☆☆

“Primus is a total disaster - avoid these cowboys”

Written on: 17/04/2012

This is the cancellation letter I sent them this morning, judge for yourselves: "This is to notify you that I would like to cancel my broadband installation process. It has now been almost two weeks and I have been given nothing but misleading information. Your customer service stuff is rude and very unhelpful. I have requested several times for my account information to be sent to me over email – nothing happened. I was told my broadband would go active on Friday the 13th, then Monday the… Read Full Review

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Scotland1314's Comment

Written on: 29/06/2014

Thank for your review was thinking of joining primus but not now will try somewhere else

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★☆☆☆☆

“Primus Saver Broadband”

Written on: 30/01/2012 by Ragingbull (1 review written)

Please be aware that this company starts their cooling period as soon as you apply and then come and install once its over! Meaning that when you see how shady they are its too late to cancel and then to add insult to injury they disregard your voucher code… Read Full Review

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Scotland1314's Response to Ragingbull's Review

Written on: 29/06/2014

Thanks for letting people know that..I find a lot of these broadband company set up their own web sites to write good reviews. This is the only site I trust for reviews about any company

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★☆☆☆☆

“Primus Braodband and calls - useless ”

Written on: 14/01/2011

Primus Braodband and calls - useless
I signed up to Primus broadband having seen it on comparison sites as the cheapest. I realise why it's so cheap. No correspondence from them for a week after signing up. Called their customer service line three times and each time on hold for twenty minutes. It seems that they only employ one person. The sales line you get through to immediately - strangely enough. This being an indication of what they will be like I cancelled. Suddenly now a flurry of… Read Full Review

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★☆☆☆☆

“iPrimus is the worst internet provider in Australia. I...”

Written on: 19/02/2010

iPrimus is the worst internet provider in Australia. I mean, how could it not be? Years ago, I was with AOL dialup. We wanted to go with primus because at the time we had an aol.com email address. They assured us that we could keep our email address. Wrong. They then signed us up for a 2 year contract without asking. We were stuck with 1gb for $100 a month and when we went over our 1gb, we slow down to 6kbps. I am not joking. We then sign up for a new plan with them, because our lines are so… Read Full Review

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★☆☆☆☆

“Primus were once a great site but why do you continue...”

Written on: 05/07/2009 by theresec (1 review written)

Primus were once a great site but why do you continue to torture an old half blind pensioner on dial up with needless requests? I have a fatal neuro degenerative disease. Wanted to switch to ADSL, even have the modem but..... you tell me?… Read Full Review

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☆☆☆☆☆

“As mentioned above, the customer service provided by...”

Written on: 13/12/2008

As mentioned above, the customer service provided by iprimus was appalling. Their customer service only operates during office hours. There was no weekend cover, so if I had a problem with your connection on a Saturday, bad luck, it would be 48 hours from commencement of business hours on a Monday that they would generally fix the problem. A phone call to iprimus (again, only during business hours) meant a minimum 30 minute wait before the call was actually taken off hold and I got to speak… Read Full Review

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★☆☆☆☆

“Primus were unclear in charging. Absolutely hopeless...”

Written on: 15/04/2008

Primus were unclear in charging. Absolutely hopeless technically. Trying to set up at home with Vista was nearly impossible. By the end, I knew all help line staff by name. They'd had me downloading, installing, uninstalling. Finally after MONTHS, they conceded the problems were with their server. E.mail was also useless. After weeks of trying to set up with their help, their server crashed catastrophically, and all info was lost. Price fluctuates monthly and inexplicably. At one point we… Read Full Review

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