Calia Italia - www.caliaitalia.com

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★★★☆☆
2.5
43.0% of users recommend this
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“Poor quality and very bad customer sevice”

★☆☆☆☆

written by Diisgusted on 27/06/2017

Wouldn't give Calia any stars really, had to give them 1 star to get this review on, £3200 for the worst settees I've ever had, complained and they sent Homecare out to do a report, take pictures of faults, and to open setee from bottom and fill with more stuffing and sponge seats which looked very cheap. Homecare said they were only doing a report, Calia said home care were coming out again to fill seats in 2 weeks time, then changed their mind and cancelled Homecare, then said they were not prepared to do anything more for us. Don't buy from this company, poor quality goods, creased leather, different shades of leather that really stand out, corners of leather that look like they've not had enough stuffing in. I'm left with inferior settees that I don't know what to do with, everyone who has seen these settees in my house cannot believe they cost £3200, they look cheap and nasty.

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Was this review helpful? 5 1

“Not happy with product”

★☆☆☆☆

written by Shay56 on 05/08/2016

I paid a lot if money for corner unit and chair arm and set have collapsed after only15 months .i am thinking of selling it or dumping it that is £3500.00 wasted.march

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Was this review helpful? 3 0

“i have not been able to use mine for over a year”

★☆☆☆☆

written by offcorsa on 15/02/2013

don't waist your money. the wheels on my sofas has been broken for over an year now. scs, guardsman,caliaitalia stay away. I did not and got bitten. will see what the ombudsman can do.

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“Leathersofaworld nightmare DONT BUY!!!”

★☆☆☆☆

written by on 05/04/2012

If you look at most of the reveiws of leathersofaworld you can see that they have written them. I purchased a sofa set from leathersofaworld last year, they make it easy to buy as you can buy on-line and the price is cheap. Unfortunately you get what you pay for, the sofas are very low standard and even though they claim they are "BONDED leather" I could not tell the diferance between BONDED leather and cheap PVC. As it was only for the spare room and they look quite modern I kept it. BIG mistake! after only a few months it started to split and crack, its looks so bad I have to put a blanket over it. I called leathersofaworld who informed me that they would get in touch with their suplier and then get back in touch with me, they didnt. When I called again they said the person handling my complaint had left and then took all the details again. Again nothing, when I called they said we are still waiting to hear from their suplier and will call me as soon as they know more. They never called. If I call they ask who I spoke to before to which I am told he isnt in today call back next week. They just fob you off with one lie after another. Dont make the same mistake I did, dont give them your money.

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“Purchased calia sofa and loveseat in 2003. The color...”

★☆☆☆☆

written by fleuey on 11/06/2009

Purchased calia sofa and loveseat in 2003. The color was beautiful.

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“We purchased our sofa 2 x 2 seater and 1 x single...”

★☆☆☆☆

written by on 14/02/2009

We purchased our sofa 2 x 2 seater and 1 x single seater from Calia Italia and they were delivered 2005. After the 12 month warranty expired we noticed that the foams were beginning to collapse and it was difficult to raise ones self from the seats. The foams were repaired under insurance but too late the whole business is now with the financial ombudsman but the out come is possibly not good for us. Today we went to the furniture outlet from whom we purchased the suite only to be told that they had discontinued the product range from Calia Italia and were sourcing from a Spanish supplier something very similar
we would not recommend to purchase from this manufacturer.

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“We have purchased a calia-italia sofa through designer...”

☆☆☆☆☆

written by RRMU on 21/03/2007

We have purchased a calia-italia sofa through designer sofa at the ideal home exhibition. The very same day after it was delivered we called designer sofa to inform that the recliner was faulty and it had damaged our floor. We are very unhappy with the very poor service as we are still awaiting response from them. I would not recommend anyone to buy a sofa from designer sofa and I would definitely not recommend a calia-italia sofa as their quality control service is very poor as otherwise we would not have been sent a brand new sofa that was faulty.

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Janikfe's Response to RRMU's Review

Written on: 20/08/2010

I found this review very helpful because...I have made a very similar experience. Designer Sofas are an unprofessional company who do not follow any due diligence when advising customers, nor do they provide any customer service when problems arise. I have also been ignored when raising issues and they are even unable to show empathy or apologise. Save yourself the hassle. Should you want to buy from them anyway, get everything - and I mean EVERYTHING - written down in detail and signed by two of their sales people. Read their purchase agreement carefully before you sign, as you will probably find you won't want to do business with them anymore.

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“After only 2 years, the leather on the Eleanor sofa...”

★☆☆☆☆

written by shelleymarsh on 21/11/2006

After only 2 years, the leather on the Eleanor sofa and chair that I bought from Calia Italia cracked and peeled, although we carefully followed the manufacturer's care instructions. The leather turned out to be bicast, not genuine leather. The manufacturer insisted that we used a harsh solvent to make it crack. We're left with expensive furniture, of poor and disappointing quality that the manufacturer will not recognize.

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342386_Dfenney's Response to 267787_shelleymarsh's Review

Written on: 02/02/2008

I found this review helpful because it was informative.we have just placed an order with designer living for a calia italia sofa and am now considering whether i should cancel my order after reading the two reviews on calia italia products.<br/><br/>would like to know since these reviews were posted whether the issues have been resolved.

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Asked by Fraseralan on 18th August 2017 Report this content
I image an electric recliner armchair from Calia and it has started making a constant noise (like an alarm); the only way I can get it to stop is to press and hold the button in for adjusting the chair to the fully upright position. What can I do to stop this noise?

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