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Picture courtesy of fish4.
| Content | 7/10   |
|---|---|
| Reliability | 6.9/10 |
| Customer Service | 6.9/10 |
| Speed Consistency | 7.8/10 |
| Value for Money | 6.8/10 |
| Reviewer Rating | 7/10 |
| Overall Rating | 6.9/10 |
Full review by
artydawn1
on 21st Apr 2008
User Rating : 4
Respect :
0
Good Points: Very fast access to the internet for me.
Bad Points: Unreliable. Had lots of hitches in my case. Not all customer service assistants knew what to do in my opinion.
General comments: I wait with baited breath to see if there is going to be a problem. Even getting through on the phone has been difficult for me. Tonight I could access the internet but not madasafish main site? Why? When it works it is great! And to those persistent assistants who guided me through the laborious task of completely unregistering and re-registering my broadbant. I do not recommend madafish.com as an internet provider.
artydawn1's review and ratings | 101 words
Review by
Guest.
on 6th Apr 2008
User Rating : 7
Respect :
0
I signed up for a free email address a decade ago. It was a good service so when they started to charge a yearly fee for the IP address, I never changed. Then Madasafish took over and I was more impressed. Since BT have taken over my email service regularly fails and the website is also unobtainable. The service centre claims to known nothing. This is typical BT so if you are planning on getting broadband through them I would warn against it since you will be without any internet connection when ...
Guest.'s full review | 112 words
Review by
milnera
on 4th Apr 2008
User Rating : 0
Respect :
0
I lost email for 2 days. Customer services responded within a couple of hours but claim there is no problem as they can route emails from their internal mail to my mail. Do not recommend Madafish.com
milnera's full review | 46 words
Review by
phayes445
on 4th Apr 2008
User Rating : 2
Respect :
0
I was previously with freenetname, had no problems when they were taken over with madasafish I tried to change my payments to another account, they then started taking money from both accounts, after some frustrating telephone calls to their call center with people who I had trouble understanding the issue was not resolved, it is still not resolved 6 months later as far as I am concerned and they have never passed me to someone who could assist in my opinion.
They have canceled my line and have ...
phayes445's full review | 133 words
Review by
Guest.
on 1st Apr 2008
User Rating : 5
Respect :
0
Good information re set up.
All bits arrived on time.
Connection stays stable.
Signed up based on good reviews, however admin service seems to have gone down hill since BT take over.
No problems with system availability.
Therefore I do recommend madafish.com
Guest.'s full review | 127 words
Review by
2gees0
on 14th Mar 2008
User Rating : 9
Respect :
0
We signed up to Madasafish Broadband MAX & Talk Anytime a few months ago.
Broadband has worked consistently - our first experience so little to compare it to speed wise - we're at the end of a long line too.
Overall satisfaction? 9/10.
Well recommend...
www.madasafish.com
2gees0's full review | 101 words
Review by
bigtrev1969
on 26th Feb 2008
User Rating : 5
Respect :
0
Personally I won €™t be staying with madasafish after my contract an end as I think they don €™t offer unlimited downloads. The best they can offer is 50 GB download usage for £30 a month which is not very good. If they would offer better deals then I would be happy to continue using them as my isp.
bigtrev1969's full review | 80 words
Review by
cushy109
on 22nd Feb 2008
User Rating : 8
Respect :
0
Easy no problem set up, excellent customer service straight through on the phone, technical support good and free.
Madasafish compared to my last isp are a dream lets hope it stays that way.
cushy109's full review | 33 words
Review by
Guest.
on 30th Dec 2007
User Rating : 7
Respect :
0
I was with freenetname and had no problems with them. Then they were taken over by Madasafish and that was ok too. But BT have recently taken over and now the service drops maybe 2-3 times a day (seems fine overnight when I'm not on the pc!). Coincidence? Don't know. I have been given advice but it all involves testing whether the connection stays up while my phone is not connected - I would need to leave it at least a day or two to be certain it was stable. I would recommend their customer ser ...
Guest.'s full review | 163 words
Review by
rfdesign
on 25th Nov 2007
User Rating : 10
Respect :
0
I was previously with another for several years and they truly were the ISP from Hell.
I switched to Madasafish and have been really satisfied; excellent download speeds, great uptime, customer support that has real people that answer the phone quickly and good price plans.
Very pleasing, let's hope it stays that way.
rfdesign's full review | 63 words
Review by
agaskew
on 2nd Nov 2007
User Rating : 9
Respect :
0
I checked around, and all the (former) bright view ISPs were rated well - Madasafish, Waitrose etc.
BT was a slightly cheaper deal, but they insist you pay by direct Debit, and I didn't want to.
Tossed a coin and picked Madasafish.
No regrets so far. Service speed is pretty good - I get about 5.5Mb on my "max 8Mb" connection.
Even the cheap wireless router has only needed a reset 3 times in 6 months.
agaskew's full review | 94 words
Review by
rowls711
on 22nd Oct 2007
User Rating : 10
Respect :
0
I was with Orange until the middle of October 2007 and just got fed up with appalling customer service (being kept on hold for twenty minutes a time) and intermittent connections speeds. Sometimes I'd have 0.3 meg on an 8 meg connection. As soon as I plugged in with Madasafish I did a speed test and got 6.2 meg. So much for 'problems with the exchange' and 'we'll do a line test'! I've phoned them twice (because I made a mistake on the set-up) and have got straight through to technical support. I ...
rowls711's full review | 113 words
Review by
sue cook
on 17th Sep 2007
User Rating : 10
Respect :
0
Overall I am highly satisfied with Madasafish but time will tell if this continues. From all the tales my friends have told me about other Broadband suppliers I think I have had an easy and successful start up.
sue cook's full review | 225 words
Review by
hilaryg
on 31st Aug 2007
User Rating : 8
Respect :
0
I have kept my line rental with BT as all ISPs I have had dealings with don't seem to help quickly with line faults. However, btinternet has now taken over Madasafish. Is this good? Time will tell.
hilaryg's full review | 77 words
Review by
robwhitnall
on 3rd Aug 2007
User Rating : 10
Respect :
0
Im very happy with Madasafish, www.madasafish.com.
Overall good value for money.
No problems as yet.
robwhitnall's full review | 33 words
Review by
editastrel
on 18th Jul 2007
User Rating : 2
Respect :
0
I am counting days till my contract finishes with Madasafish.
Broadband- unreliable
For 5 months I had no broadband approximately 30% of the time.
Customer service- unsatisfactory
It would take 2-3 days for the fault to be escalated. In 5 months- more than 20 phone calls made regarding broadband absence.
Only when considering leaving the company - 5 months later - that was BT asked to act on the faulty line.
At that point paying £85.00 for cancellation was cheaper than to stay with t ...
editastrel's full review | 99 words
Review by
Fergie1212
on 17th Jul 2007
User Rating : 10
Respect :
0
If you do sign up use the referral code 4300943, you can get £10 credited to your account. If you take the phone package as well you can get another £5 if you use that code with Madasafish.com ...
I can recommend Madasafish as an easy no hassle service provider.....they will help you get connected no matter how much of a novice you are........
Fergie1212's full review | 62 words
Review by
m202208
on 26th Jun 2007
User Rating : 10
Respect :
0
The one time they had a serious fault they sent an explanation and apology the next day to all customers! Imagine an ISP admitting they had a fault! BT, Orange, Virgin, Sky, look and learn how to run a broadband service - FOR THE CUSTOMER!
m202208's full review | 53 words
Review by
jamiet66
on 1st Jun 2007
User Rating : 10
Respect :
0
I think that was the least hassle I've ever had setting up an internet account - everything worked straight out of the box, and the connection has been really solid, and as fast as they said it would be.
jamiet66's full review | 64 words
Review by
elliep123
on 17th Apr 2007
User Rating : 10
Respect :
0
If you do sign up use the referral code 4255625, you can get £10 credited to your account. If you take the phone package as well you can get another £5 if you use that code with Madasafish.com
elliep123's full review | 82 words
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