written by Australia123456 on 05/12/2013
Meet and greet and fasttrack return was very good however the company debited my Mastercard on 3 separate occasions for payment, took awhile to refund. The people mover we hired was ok, the automatic gear lever could not be placed into park after the 2nd day and the tyre pressure in all 4 tyres was amiss, we had to call into service stations to ensure pressure remained static as the on board computer kept advising us the tyre pressure was low. The company was in breach of there own terms and conditions whereby they were to refund our insurance and petrol deposit within 21 working days, the car was returned on the 16th September in good order as determined by them however despite repeated emails the deposit refund was not received until 22 November a good 64 days after the return. There accounting procedures leave alot to be desired, I certainly would be very wary of this company when a deposit is involved.
written by on 26/09/2012
From the start we had problems with this company. We booked a car online and arranged to pick it up locally in Sussex. Our confirmation email told us they would meet us at the Airport! Which one? we had not mentioned any airport. After further contact they eventually said they would deliver the car to the house. They gave us the day and time they would pick up the car at the end of the hire period. The day arrived and we waited in but no one turned up. It took two days and many more phone calls and emails before someone came to collect it. When we got our Bank Statement they had taken an extra SIX HUNDRED AND EIGHTY POUNDS out of our Account! It took six weeks of emails and numerous phone calls (at our expense) to get this refunded. We got plenty of assurance emails of their best attention, and promises of remibursement during this worrying time. Eventually we were told someone hadn't entered the final mileage in so the Computer wouldn't authorise our refund. Not our problem. The last time we will use this company.
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Bill.v's Comment
Written on: 07/10/2012
My grandson hired a car from car hire uk and still waiting to get his deposit , On his behalf I have taken it up with Trading Standards East Sussex who are very helpful so anybody with the same problems I would say contact them .