Car-Hire-UK.com Reviews
Latest Reviews
★☆☆☆☆
“Take your deposit then refuse to return it. BEWARE of...”
Written on: 26/04/2013 by mikenjill (1 review written)
Take your deposit then refuse to return it. BEWARE of this company (read more)
★☆☆☆☆
“How I wish my parents had read the reviews about this...”
Written on: 16/02/2013 by Katypyee (4 reviews written)
How I wish my parents had read the reviews about this company beforehand! They live in Canada. Booked easily and were greeted at Heathrow. However, on the drive up to Liverpool they realised the heaters, air conditioner and window demister was not working on the car. Also, the ABS warning light kept coming on along with a dashboard light not working. When they reached Liverpool they telephoned the company and were told to take it to a local Renault dealer to get it repaired! My parents did... (read more)
★★★★☆
“service good and happy but long waits to get through...”
Written on: 02/02/2013 by clarkontour
service good and car is excellent, but calling to make the booking is a pain long wait caller 38 in queue with wait of 28 mins obviously have something right as i needed to book the car as over £1000 cheaper than hertz for a small auto, and it was just as good if not better, my only niggle would be call centre takes some time to get through best booking online (read more)
★★★★★
“saved the day for us , rescued me and my mother”
Written on: 01/02/2013 by phillip2015
we hired a car from atlaschoice and ended up on bus for 40mins had to pay 8.00 each as well, and was refused a car from atlas, we then went back to airport and did internet search and come up with car-hire-uk, so helpful and friendly, they gave us a car in less than 20mins and upgraded us to brand new ford focus lovelly car really nice to drive, could not fault them so helpful, and no bus collected in the terminal really recommend them, (read more)
★☆☆☆☆
“Yes, the meet and greet is fantastic but a quick...”
Written on: 22/01/2013 by Pottermissy (2 reviews written)
Yes, the meet and greet is fantastic but a quick search on google ( bbc and the guardian have both run articles) will show just how crooked this company is. The company blatantly refuses to pay back deposits and they won't respond to your emails. Should you call them, you will be fobbed off with one excuse after another. I have been trying to get my money back for over a year now and have had to resort to legal proceedings. If ( and I use that term ironically) you have had dealings of this... (read more)
Tmccoy's Response to Pottermissy's Review
Written on: 06/02/2013
We would appreciate the contact details for this lady as we are having trouble getting the 2500 dollars they took off us as a deposit! We are in Australa and finding it difficult to get anywhere!! Thank you
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Pottermissy's reply to Tmccoy's Comment
Written on: 06/02/2013
So sorry to hear you too have fallen into the same trap. You need to call trading standards who will put you through to the Citezens Advice Bureau who will then file an official complaint with trading standards... It's a bit of a run around but since you can't call the CAB from outside the UK and they have to make the 'official' complaint, it's the only way. Hope you get positive results... Please also immediately open a dispute with your credit card provider and write to Bbc's money box, watchdog and Skynews UK. And of course, warn all your friends.
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Tmccoy's reply to Pottermissy's Comment
Written on: 07/02/2013
Thanks for your speedy reply, will take your advise!!
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Suetandt's Response to Pottermissy's Review
Written on: 22/03/2013
I also am having the same issue thankfully I took out the addition CDW with reduced my deposit to 75.00 GBP for the car with 70.00 GBP for the fuel. So I am trying to get 145.00 GBP which had I not taken the additional insurance would have been 570.00 GBP.
The thing that is very telling with the benefit of hindsight is you have no idea they will proactively take these funds at the time of ordering. When I phoned to take issue I was directed to a secondary page on the site which tells you they will. I believe a company with integrity would show at order confirmation the total value of the funds they are going to take from your credit inclusive of deposits.
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Free4's Response to Pottermissy's Review
Written on: 26/03/2013
I have the same issue. I'm in Canada.
I needed to return to the UK to a family situation and at short notice.
I trusted trip advisor who actively advertised this company to me and since the price was competitive and the meet and greet was a fair price and got me on my way immediately I went with this company.
They owe me $1064 Canadian dollars or 665 UK Sterling they have not refunded.
Not only did they do this but their employees exposed my personal details on an email list along with hundreds of others.
I am now worried for the use they will be putting the photo'd copies of my credit card and drivers license.
I'm fuming and starting to look at legal proceedings myself.
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★☆☆☆☆
“They are terrible”
Written on: 18/01/2013 by nuomotuojas (1 review written)
Dont rent from them,they are thieves,they not giving money back!!!!!!!!!!!!! (read more)
★★★★★
“just handed back my little baby”
Written on: 17/01/2013 by Bevtaylor55
so happy to recommend this company, we hired for 4 months for only £8.00 day for a brand new car all inclusive, we didnt buy the car rental excess cover we took the 49.00 annual one, and didnt have no problems but always take precautions as you never know what sod will drive into you!, dealt with jess who was lovely so helpful and kind, and we didnt need to ask twice, looking forward to my next holiday now (read more)
★★★★★
“pleasant company and proud to recommend for what they done”
Written on: 16/01/2013 by RobinWood1954
visiting london, as expat work abroad and my daughter is in hospital at st thomas in a serious condition, been met on arrival and been able to drive straight of in a matter of minuites was just surperb, i dont have much time at the moment, and with so much worries and stress at the moment, they really supported me throughout, no hassles on arrival or stupid checks everything was done in advance such a quick and effient company, even collected the vehicle from the hospital for me free of... (read more)
★★★★★
“only car rental company i know in terminal”
Written on: 16/01/2013 by annave29
Arrived gatwick and normally shipped of to the compund 30mins of flapping about queues bus and hassle, but not with these guys really good service, vehicle was in terminal car park ready drive of, i was lucky enough to be the first person in the brand new car, really nice car, and overall experience was hassle free, i never had any problem with my deposit when i returned. we refuelled at airport, i thought it fair to write this review after reading complaints about people who had damaged... (read more)
Pottermissy's Response to annave29's Review
Written on: 22/01/2013
Who said anything about parking fines and damaged vehicles? How do YOU know what happened to other peoples cars? One would only have to read the comments from the other 50 people on this site to realise! Simple matter is they have withheld deposits from a lot of overseas consumers because they think they can get away with it. They don't reply to emails, and they fob you off with a load of nonsense when you call them. All of which is clearly documented on the Internet.
Unreturned deposit March 2012!!!
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★★★★★
“upgraded what a day”
Written on: 15/01/2013 by sallycon304
having a lovely holiday, and thanks so much to car hire uk, arrived after a XXX flight so refreshing to met by a young pretty lady to take us to our car and what a lovely car it was, with a bose sound sysyem, the best ive had for a while service was impectable and could not fault them, even considering joinging there rewards membership scheme. (read more)
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Showing 1 - 10 of 58 Reviews
★☆☆☆☆
“It is all true, no refund and no response”
Written on: 15/01/2013
Wish I had read these reviews before. No one to check car on return, no confirmation of return/condition of vehicle and no response as to when (read, if) I could expect my deposit back. Ruined my whole trip and I am now left £570 out of pocket with the legacy of chasing this up (with no response to calls, emails or registered post). Have reported them as advised and hoping they are shut down before scamming any more people. I will always do my research in future, but these reviews have... (read more)
Retsdon's Comment
Written on: 20/04/2013
You've had exactly the same experience we had two years ago. Nobody to return the car to, nobody to contact, and no deposit refund! Even though I followed their parking instructions to the letter, I had to drag them halfway to court before they just credited my card with the deposit without even contacting me. That was 8 months after I'd hired the car. If I hadn't had a close relative to undertake the legal strong-arm stuff free of charge, I'd have probably had to just just written off the 570quid. It's a wonder that they're still operating.
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★★★★★
“Upgraded what stars!”
Written on: 13/01/2013
good service, and upgraded to the new Mercedes A class, really nice little car loved the GPS with speed warnings which good shame it didnt notify of the dreaded congestion charge we ended up with fine, caused a few problems on return however it was sorted quickly and car hire helped me file a defence so didnt have to pay the penalty, nice company and really good car. (read more)
★★★★★
“meet and greet really nice gice me some more VIP treatment”
Written on: 12/01/2013 by tomdavies1002
wow, this was good, wasn't expecting meet and greet on arrival, what a pleasant experience, emma was so helpful on arrival our car was parked in the terminal car park ready to go, it was so easy and pleasant normally its such a hassle collecting the rental, you have to give them credit this is good service (read more)
★★★★★
“happy recommend nice new car”
Written on: 07/01/2013 by samhunt
really pleased with car, bluetooth linked in nicely, only had one problem with a flat and the AA came out within 60mins good service, and went well, collection was so easy, before we had to queue but just turning up and driving of so pleasant and quick (read more)
★★★★☆
“i must be lucky! but i had good experience”
Written on: 07/01/2013 by sarahpouler
after booking online i reviewed and came up with these reviews online wow, what a shock i thought i had been robbed with all the allegations made here, and thought, makes me wonder if these reviews are from a competitor trying to ruin company???? Great car, and cheap £102 for the 12 days easiest airport pick up i had, i took the extra insurance for £32.00 no excess no worries, maybe reviews here from people that had damage or some other problems?? so i am certainly going take these kind... (read more)
★★★★★
“I am lucky to get good service from car-hire-uk.com :)”
Written on: 27/12/2012 by mikecooper198 (1 review written)
I am Mike Cooper from Heathrow and i want to share my traveling experience with you. I hire a cab from Car Hire UK to go from my home to my office and i really got a good condition cab without any wait. I am lucky to get this kind of service. (read more)
★☆☆☆☆
“I cannot understand how it can be allowed to continue...”
Written on: 19/12/2012
I cannot understand how it can be allowed to continue to operate. Trading Standards - wake up! I hired a car from this company through an online booking site Atlas Choice.com. Nowhere did it say the hire company would be CarHireUK, nor did they say they would take the insurance excess and refuelling charge straight from my Barclaycard account the day after collecting the car. Three weeks after I returned the car they had still not credited this £860 back to my Barclaycard account despite... (read more)
★☆☆☆☆
“THIS IS A CHEATING FRAUDSTER COMPANY”
Written on: 06/11/2012
We hired a car from this company in June 2012, we are now in a massive legal row over the deposit, which they first overcharged. We had paid a premium to reduce excess and deposit and we were charged the regular deposit, stating that because it was a Saturday, it would be credited back on the Monday - this was 5 months ago. Further on this issue, they are now claiming that we returned a near empty tank of fuel whilst we had filled it totally. And now we have been shown some papers apparently... (read more)
Angelatdawn911's Comment
Written on: 14/11/2012
I agree!
The car I chose was reduced. this price showed right through, plus the CDW which was the only amount I authorised as a debit. Expected the insurance and fuel deposit to be blocked, but no........... debited the account for it all, plus the original price for the car PLUS a mysterious miscellaneous amount of 22.19 GBP. Had a dozen emails before I had the car but now they seem unable to reply.
Bizzare mentality though... I would have used their service 4+ times annually and recommended to others. Honestly, they have lost more than they were able to FRAUDULENTLY TAKE from me!
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Ru64's Comment
Written on: 27/11/2012
you should contact Trading Standards, they are very helpful to get your deposit back
Trading Standards
Economy, Transport & Environment
East Sussex County Council
Tel; 01323 463452
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★☆☆☆☆
“DO NOT USE THE SERVICES OF THIS COMPANY”
Written on: 27/10/2012
The modus operandi of this company appears to be to take the deposit and never return it back. I struggled to get it back and ultimately it was my credit card company which reversed the transaction. However, i went through a 4 month ordeal, with being transferred from one agent to another. I then noticed the nuumber of complaints received by this company. This company was also investigated by the BBC, Bromley Trading Council. I wonder how this company still exists when it should have... (read more)
★☆☆☆☆
“DO NOT RECCOMMEND”
Written on: 23/10/2012
I had and I’m still having the most horrible experience with this CAR HIRE UK company! I rented the car in August, but did the booking over the internet from first of August, and up to this moment I still haven't received my insurance money back. They took the money from the visa card at the moment of booking and the amount was £1000 insurance and £110 for fuel! I live outside the UK and I was all the time communicating with them over the internet because the phone connection with their... (read more)
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Showing 11 - 20 of 58 Reviews
★☆☆☆☆
“Listen to BBC Radio 4 Money Box - WARNING”
Written on: 23/10/2012 by JeffMartin (1 review written)
This company has been investigated by Trading Standards and is still operating in breach of fair trading terms. Use the company at your own risk (read more)
★☆☆☆☆
“They are a fraud - Don't use them”
Written on: 16/10/2012 by Ru64 (1 review written)
We hire a car from them in June, which we returned in July. They charged us an extra 680 pounds for the fuel and excess deposits but also charged the full booking amount of the booking + another 680 pounds on my wife credit card when she collected the car. This was obviously against the promise that they would refund the full extras very shortly. Here we are 4 months later, numerous phone calls, emails and faxes later and the 2000+ pounds they owe us are still nowhere to be accounted... (read more)
★★★★☆
“Only problem was refund of deposit”
Written on: 16/10/2012
After reading the comments here I cannot belive I used the same company. I live and work in Indonesia and booked online for a Heathrow pick-up meet and greet. Everything was spot on. I walked to the car park with the guy who greeted me at arrivals. I had my visa card swiped an authenticated as per agreement at time of booking and left with a virtually brand new car - 1200miles on the clock. I returned 3 weeks later, left the vehicle at the same point with keys in the glove box. No problem. I... (read more)
★☆☆☆☆
“Ripped off do not use this company!!”
Written on: 13/10/2012
I used Car Hire UK back in July, i was shocked when they removed 580gbp from my account at the time of booking. This is not normal. I am a Brit working in the USA and needed the car to visit my parents. When i arrived at LHR the meet and greet guy was not around, I had to wait for him to appear. He handed over the car and insisted on another swipe of my credit card. We argued but i relented as i needed the car. The car was an old Renault Clio,with 3/4 tank of gas. I returned the car as... (read more)
★☆☆☆☆
“unproffessional”
Written on: 08/10/2012
still waiting for my excess to be refunded,vehicle droped off on the 31st july 2012,over 9weeks ago. I keep getting excuses,The vehicle was hardly used and retuned in perfect condition. (read more)
★☆☆☆☆
“DO NOT RECCOMMEND!!!”
Written on: 03/10/2012
We had and we are still having the most horrible experience with this CAR HIRE UKcompany! We rented our car in July, but did the booking over the internet from June, and up to this moment we still haven't received our insurance money back. They took the money from the visa card at the moment of booking and the amount was £1000 insurance and £110 for fuel! We live outside the UK and we were all the time communicating with them over the internet because the phone connection with their call... (read more)
Crwahwc's Comment
Written on: 10/10/2012
Hey please keep chasing your bank. Make sure you told them the "insurance charge" from the internet is not with your consent. Which means it is illegal. Your bank will be able to revert it back to your account. That's how i did it.
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★★☆☆☆
“Would not recommend!”
Written on: 26/09/2012
From the start we had problems with this company. We booked a car online and arranged to pick it up locally in Sussex. Our confirmation email told us they would meet us at the Airport! Which one? we had not mentioned any airport. After further contact they eventually said they would deliver the car to the house. They gave us the day and time they would pick up the car at the end of the hire period. The day arrived and we waited in but no one turned up. It took two days and many more phone... (read more)
Bill.v's Comment
Written on: 07/10/2012
My grandson hired a car from car hire uk and still waiting to get his deposit , On his behalf I have taken it up with Trading Standards East Sussex who are very helpful so anybody with the same problems I would say contact them .
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★☆☆☆☆
“Another deposit outstanding”
Written on: 13/09/2012 by wraight (1 review written)
This is a common theme, returned car to Heathrow 23rd June, fuelled up and undamaged, and still waiting for deposit or even any form of communication from them. The car itself was ok, fairly new and no breakdowns or problems, so ok on that score, but the total lack of information since has been appalling. Would never use them again, and will be reporting it to the Met police fraud line, maybe if enough of us do it we might get some action. Like many others I wish I had seen this site before... (read more)
Castlearm's Response to wraight's Review
Written on: 13/09/2012
Did you contact your credit card company? We did and they (the credit card company not the car rental) were helpful and are dealing with them.
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★☆☆☆☆
“DO NOT USE !!!!!!!”
Written on: 21/08/2012 by castlearm (1 review written)
Wish I had read the reviews before renting. Just like everybody else, I've been waiting 2 months for the return of the deposit. In my last email to them I was threatening legal action. I will now get my Visa company involved and hopefully get some results. I will also be reporting this company (if it can be called that) on the fraud website mentioned in the other reviews. I hope no-one else rents from them again but unfortunately people keep getting sucked in. (read more)
★☆☆☆☆
“Do not use!”
Written on: 17/08/2012
I had misgivings about this company from the start, the e-mail chat was a little unusual and asked me questions like my Zip code despite insisting they were Uk based. The pick upwas the half an hours drive away from the place advertised on the website,and when I arrived they said that my car was " not back yet" so I could either have a 3 door car ( impossible with a baby) or pay to upgrade to a four door car. After an issue with documents they said that they woulrefund the deposit and... (read more)
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Showing 21 - 30 of 58 Reviews
★☆☆☆☆
“Car-Con UK”
Written on: 28/07/2012
Same experience as everyone else here. Deposit paid for rental whilst I was visiting the UK. 3 months later still trying to get it back. The more you read the worse it gets. There was an article on the BBC news website back in early 2011 about this company. Why are they still allowed to trade? (read more)
★☆☆☆☆
“Still waiting for deposit”
Written on: 19/07/2012 by rmdeal (1 review written)
Have had the same problem as most of the reviews on here. Returned my car to Heathrow with a full tank of gas and I am still awaiting my deposit after 9 weeks. Have made numerous calls and emails all of which have been ignored. Wish I had read this site before booking. Has any one got there money back and how did you guys go about it? (read more)
Alfduke's Response to rmdeal's Review
Written on: 12/08/2012
Hi visa was the only way we got our money back even though we had a full tank of fuel the 50 pound was kept. Visa takes around 3 weeks and it will work so just relax and leave it with your credit card company
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★☆☆☆☆
“Even emails poor”
Written on: 06/07/2012 by LondonVisitor2012 (1 review written)
I "chatted" online with a representative from this company when planning to book a car rental south of London. The representative's conversation was fine, the location listed seemed convenient, and I was ready to book, although I told the representative that I wanted to wait until morning and make sure the driver was okay with my selection. I received 2 emails from the company before the following morning, and that alone was fine; but the way the emails were written were a concern. The... (read more)
★☆☆☆☆
“Deposit outstanding”
Written on: 11/05/2012
Rented a car early april and still awaiting return of deposit despite telephone calls and emails. Not happy with what I have read in these reviews, mirrors my case exactly and will report to police immediately (read more)
Guest's Comment
Written on: 23/05/2012
I had similar story....expected return of 680GBP end September. Instead was sent accident claim form for unsubstantiated damage to vehicle and quotation for repair dated the day before vehicle was returned. J Palmer thereafter justified by stating that computer records showed I had returned car one day late.
reported to Trading Standards who advised investigation was already underway ( but how long to carry out these investigations while Car-Hire-UK continue to perpetrate this??)
After sending a registered letter which was never formally responded to, and 5 months of persistent calls and emails on a daily basis, my bank finally stepped up when Car Hire UK resorted to excuse that my bank was causing problems with recrediting money to my account....
I had sent copy of the regsitered letter to Card Dispute centre and once Car Hire UK started blaming the bank, I copied them in on all correspondence which was almost on a daily basis.
Finally, the bank sent 2 letters to Car Hire UK merchant bank and received no satisfactory response from them and I was advised two weeks ago that my bank had charged the entire amount back to my credit card.
This took seven months of dogged persistent emails and telephone calls ( I am fortunate to have an internet telephone so calling overseas was covered by my monthly call subscription, otherwise iwould have racked up hundreds of dollars of call time "on hold' alone waiting to be put through to people who were never there or who responded with what I feel were blatant lies and evasion.
Persist with your credit card company to charge back and keep them copied on all correspondence and forward them links to this and other forums highlighting the problems.
Thankful this is over..never again....and hopeful that all others will succeed in having their money returned at the earliest.
Don McI
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Vendamme's Comment
Written on: 13/07/2012
I had same experience. Report your case to the East Sussex Trading Standards Dept, you can find them at http://www.eastsussex.gov.uk
The officer there encouraged me to make a written demand to Car Hire UK and cc to Trading Standards Dept.. Addresses are :
Car Hire UK
4 Ellenslea Road
St Leonards on Sea
East Sussex
TN37 6HX
copy to:
Trading Standards
St Marys House
52 St Leonards Road
Eastbourne
East Sussex
BN21 3UU
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★☆☆☆☆
“Worst car hire ever”
Written on: 08/05/2012
Same story - had a 6 week booking, they took the deposit and delayed 4 months to return it. First car was 5 years old - they told me repeatedly on the phone, while booking, that all cars are less than 1 year old. Took 2 days to replace. Second car (two years old) broke down after 10 days. This took one week to replace, during which time I had nothing to drive. Had all the usual nonsense on the phone trying to get the money back. I spoke to their Jacob Palmer several times who told me the... (read more)
★☆☆☆☆
“Car-Hire-UK = FRAUD”
Written on: 07/05/2012 by crwahwc (1 review written)
I hired a car on April5-8 2012 through the internet. Returned car to Heathrow Airport, petrol tank full. Got back to Hong Kong and after 4 weeks no deposit of £580 pounds returned. After contacting them via email and calling the customer service department did not have much luck. I got the Visa card company involved and waiting for result. I have also called the police in UK and I have setup a meeting with them in a week time. Meanwhile they suggested me to report a Fraud Report online... (read more)
★☆☆☆☆
“This is a Scam”
Written on: 03/05/2012 by LYChan
They don't refund the deposit to overseas customers. I have had exactly the same experience as many others. I booked a vehicle in October 2011 and they immediately process both the rental fee and deposit fee on the date of booking. Then over the last six months they ignored emails, and gave different kinds of excuses over the phone and still no sign of the refund. I have reported the case to the Police using "ActionFraud" as the situation is far beyond reasonable. Please all victims to... (read more)
★☆☆☆☆
“seriously worried!”
Written on: 03/04/2012 by kerry27
Oh boy! I wish I had seen this forum earlier. I have just booked with this company. After seeing this, I called my bank to try and stop the credit card payment....but it had already been taken! :(. Not happy.Fingers crossed. (read more)
Ianrd's Response to kerry27's Review
Written on: 02/09/2012
For sure you will almost definately have problem with your deposit ,especially if you are overseas hirer!
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★☆☆☆☆
“DO NOT HIRE FROM THIS COMPANY CAR-HIRE.CO.UK”
Written on: 30/03/2012
We hired a car December 2011 - January 2012. Returned car to Heathrow Airport, petrol tank full. Got back to New Zealand and after 2 weeks no deposit of 580 pounds returned. After contacting them via email was told that there were traffic offences. This was a complete lie as we phoned the Police traffic dept in the UK and told of no outstanding fines on the hired car. Contacted the car-hire.co.uk again and did not have much luck. Then we contacted their garage Elsinore garage and also their... (read more)
Guest's Comment
Written on: 28/04/2012
Similar situation....680 pounds with held since October 2011...no traffic offences but email received advising of supposed damage to car...and quotation for repair issued by Elsinore Garage predating date of return of vehicle by one day...Computer error as supposedly I had returned car one day early according to J Palmer...Registered letter sent with promise of investigation into condut of J Palmer within 48 hours....still waiting for the outcome / response , emails, telephone calls, letters from Bank / Credit Card depratment have not as yet produced any result. Complaint registered with Trading Standards but these things can apparently take time...meanwhile people continue to be ripped off....
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Guest's Comment
Written on: 07/05/2012
Car-Hire-UK.com March 2012-May 2012. Similar case happened to me £580 charged from my credit card and never returned. So I reported to the police in UK. Here is the website if you care: www.actionfraud.police.uk
I am from Hong Kong. Seems like this company is targeting inter national/ overseas customers. So YOU BE-CAREFUL!
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★☆☆☆☆
“Criminal enterprise”
Written on: 29/03/2012 by retsdon (1 review written)
Yep, I wouldn't recommend this crew. They'll try and steal your deposit.In the end I had to get my sister, who is a solicitor, to threaten through her firm's offices via registered letter that if I wasn't paid within 14 days, court proceedings would be issued without further notice (which they would have been!). They finally paid up - ten months after I returned the car as per instructed. For anyone not lucky enough to have a relative or friend in the Enlish legal profession to provide free... (read more)
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Showing 31 - 40 of 58 Reviews
★☆☆☆☆
“Avoid at all cost!”
Written on: 10/02/2012 by GSaunders (1 review written)
I can only echo the comments made above. We rented a minibus in July 2011 and a security and petrol deposit of GBP 1100 was booked from our account a month prior to the trip. Despite returning the car in perfect condition, we are still waiting for the return of our deposit more than six months later. When we call their call centre the agent just hangs up the phone. Interestingly, although Car-Hire-UK have still not found time to return our money to us after six months, they took less than... (read more)
★☆☆☆☆
“Do not use this company”
Written on: 13/12/2011 by djelt (1 review written)
We hired a car in May 2011, having paid an insurance deposit in March 2011 with the booking, of AU $1,000. Following the return of the vehicle, with no advice that there was a problem, we are still waiting for our deposit to be refunded. We have been assured on a number of occasions via the phone and email, that they are in the process of refunding our money, but we are still waiting. They tell lies! We are unable to get help from anyone to pursue this company who appear to be rogues,... (read more)
Guest's Response to djelt's Review
Written on: 16/12/2011
I had the same problem with this company, long delay with deposit return and have NOT been refunded my fuel deposit (been waiting three years). They said I left the car empty? I know I filled it to the brim at Heathrow airport. I made countless phonecalls and emails and like you got no results just the phone bill. This company is totally dishonest!!!!!!
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Lelapin's Response to djelt's Review
Written on: 05/02/2012
Read Le Lapin comment July 2011
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★☆☆☆☆
“Beware of this company!”
Written on: 16/11/2011
I made a reservation from this company through the internet back in June. Immediatelly after the reservation completion they charged my bank acount with the 680BP deposit. The car rental itself was during mid August. Their service was poor as they were 2 hours late with providing the car and 5 hours late (!) when collecting it. Few days after I came back home, I wrote to them a letter complaining about their service. I didn't realisze then that this is only the small part as now, three... (read more)
Lelapin's Comment
Written on: 26/11/2011
Read lelapin July 2011
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Lelapin's Comment
Written on: 05/02/2012
Read LelLapin comment July 2011
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★☆☆☆☆
“Beware!!!!!”
Written on: 20/07/2011 by lelapin (1 review written)
Rented car for 16 days at Heathrow. After 10 days car broke down and I was asked to return it to Heathrow which via a tow from the AA I did. Replacement car had a flat tyre which was sorted out by AA who had fortunately stayed with me until new car arrived. As stated by money others have been unable to get my £570 insurance and petrol deposit back. Have... (read more)
Lelapin's Response to lelapin's Review
Written on: 08/11/2011
Glad to report that Tony Hetherington from Financial Mail got my deposit returned
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★☆☆☆☆
“Worst company I have ever dealt with!”
Written on: 20/07/2011
By far the worst company I have ever dealt with. They took our 690 pounds deposit 1 month before we collected the car without authorisation and then we were given an old car which had faulty AC and the power steering stopped working after one day. A representative at their office actually told me that I would have to get the AC serviced myself and keep the receipt and they would reimburse me! Obviously, I refused this and I was told I would get a replacement car. Several days, and many, many... (read more)
★☆☆☆☆
“They are currently being investigated by Bromley...”
Written on: 18/06/2011 by mickytreacy
They are currently being investigated by Bromley Trading Standards do not under any circumstances use them. They will take an payment from your account for a deposit and keep it. In my case I found out about this too late and they had take the money. I informed them I had found out about them and demanded the money back. I am waiting for VISA to investigate. (read more)
Guest's Response to mickytreacy's Review
Written on: 06/07/2011
Fully agree with this review. I was treated in exactly the same manner by this company.
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★☆☆☆☆
“Car hire UK took out a deposit for the car without my...”
Written on: 13/05/2011
Car hire UK took out a deposit for the car without my knowing three weeks before I even collected the car £560 is alot of money to dissapear from your account without your knowledge. 2 weeks after the car was returned in perfect condition I still had no refund of my deposit. After many calls to their call center and no help from anyone, some of their call center staff purely hung up on me or left me on hold for 25 minutes and did not return to the call. I then had to take it up with...
(read more)
Fed Up2's Comment
Written on: 17/05/2011
I have found this company done same scam since 2009 because no one has shut them down. If you are two weeks post car return and have not returned your deposits go straight to your credit card company. Everyone that has been scammed please report them to Bromley Trading Standards and Company Investigations Branch - UK Insolvency Board.
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Guest's Comment
Written on: 26/06/2011
I am one of those who got back the deposits after about 4-5 weeks less fuel surcharge though i had return the car full tank. That was way back in 2008. I did report to Bromley Trading Standards before i get my deposit back but I think they just said the company were on the way to return my deposit and so did nothing to help. As most of us are from overseas, it is difficult for us to shut them down. Unless the website hosting their service is willing to do that.
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★☆☆☆☆
“Car Hire UK took a fuel deposit and security bond of...”
Written on: 28/04/2011
Car Hire UK took a fuel deposit and security bond of 670 pounds off my credit card without my knowledge at the same time that we paid for the hire. They refused to give us a refund and said that taking the bond off early is normal practice (it is actually in the fine print in the terms and conditions of their hire). We did have trouble getting through to them on their customer service line and think that they do screen their calls and keep you on hold for ridiculous amounts of time. We... (read more)
★☆☆☆☆
“Hired a C3 for 13 days from Gatwick. They put the 670...”
Written on: 03/12/2010
Hired a C3 for 13 days from Gatwick. They put the 670 pound fuel and security deposit on my credit card company without authorisation as they had my details from the booking. Was met punctually at airport but returning was not so convenient. Then the 'fun' started. As a cyclist had run into the car and caused a small dent, we expected a delay in finalising the details. However, since August, and filling out the claim form, nothing has happened despite several emails by me and replies on... (read more)
★☆☆☆☆
“£1100 fuel and insurance deposit, 8 months later I am...”
Written on: 11/10/2010
£1100 fuel and insurance deposit, 8 months later I am still awaiting the return of both. How exactly are we supposed to get our money back? Well the best option is to query the charges with your credit card company if the deposit is not paid back within 20 days, but remember you only have 120 days to utilise this claim route or the credit card company cannot do anything about it. The only other way to ensure your money is to start legal proceedings against them, you may be able to do... (read more)
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Suetandt's Response to Katypyee's Review
Written on: 22/03/2013
I have and are having trouble getting my deposits back also 5 weeks and counting!!
Retsdon's reply to Suetandt's Comment
Written on: 20/04/2013
I finally got my deposit back 9 months later - but only after I got my sister in who is a solicitor in the UK to threaten them with court proceedings through her firm. If I hadn't been lucky enough to have a relative in the legal trade, I'd still be wasting time and money contacting them and being fobbed off. If you're outside the UK, they just ignore you.Good luck anyway.