192.com www.192.com Reviews
Latest Reviews
★☆☆☆☆
“Truly awful”
Written on: 11/06/2013 by atillah
Having paid for 6 credits I was shocked to discover that I then got charge for the same searches that I had previously got for free. You pay not only for the information in the record you wish to view but also for the search that got you there. Worse in my case I searched for an address here in Belfast and it kept returning me details for Ellesmere Port. When I typed in the address again to check same result (and down yet another credit) The pre-purchase description is at best... (read more)
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★☆☆☆☆
“RIP OFF WITH CAPITAL R”
Written on: 10/06/2013
Have just paid £17.50 to have 6 reports with extras ,not a very knowledgable computor user ,so put in name open a couple of areas ,6 reports gone ,asking for more money ,asked customer services for help told had used up my 6 reports ,all what saw on reports or basically each cell of report was readily available on internet anyway ,should be getting all available details for one report,don`t be fooled waste of money ,should be removed from the internet . (read more)
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★☆☆☆☆
“A confidence trick. 192.com ought to be based in Nigeria.”
Written on: 02/06/2013
I should have been suspicious when I realized the published prices for 192.com searches are VAT exclusive: always the hallmark of a rubbish company. But I was keen to get address details for an entry I'd found (I'm searching for some old colleagues from long ago) so I paid up for 6 searches. Confidence trick no. 1: at the end of signing up step 3 was called 'see your own entry' (or similar) so I clicked on the button. Bang: that's one of my 6 paid searches gone. Boy, these 192 people... (read more)
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★☆☆☆☆
“Total Theifing Rip Off”
Written on: 31/05/2013
takes your money without giving you the info you are looking for! I also noticed some details are really out of date! Terrible Avoid! Do not give them your money because you wont get what you thought you were paying ofr (read more)
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★☆☆☆☆
“Absolute Rip Off! ”
Written on: 22/05/2013 by Helmethead
This is the biggest waste of money in the world, you may as well chuck your money in the bin. Unfortunately I made the mistake of buying before reading the reviews. I signed up, bought 6 credits. Tried to do one search and it kept redirecting me when I tried to use a link, so i searched again. Before I knew it, the credits had gone and I had nothing at all to show for it. It's absolutely scandalous. I have just rung them to cancel my account. I was told that every time you press "Search"... (read more)
Visit 192.com192.com's Response to Helmethead's Review
Written on: 18/06/2013
For anyone thinking about using our service please visit our Help and Support Pages and our Tips and Guide pages.
There we have answers to most the common questions asked about our service and explanations to credits and why you need them. During the purchase pages we also explain what the difference between Basic and Full Access and why you may need to pay an additional fee to see records from previous Edited Electoral Rolls.
192.com is the UK's leading people finding website. We have helped reunited thousands of friends and family.
I am sorry that the above customer was not happy with our service but if you have any questions for us about our service and data please do get in touch directly. Our contact details can be found on our help pages under the question how can I contact you.
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★☆☆☆☆
“Government-backed rip-off”
Written on: 06/05/2013 by pingle99 (1 review written)
It's a rip-off as others have said. But did you know that the government has SOLD information in the "edited electoral roll" - this is the details of people who have NOT given their consent for their details to be made public. I've no idea how this is legal and I don't intend to shell out more money to find out. PUBLIC information in the electoral roll is being SOLD at rip-off prices (and you don't even get what you pay for), but, on top of that, either private information is being sold... (read more)
Visit 192.com192.com's Response to pingle99's Review
Written on: 10/05/2013
There are two versions of the Electoral Roll. The Full Version and the Edited Version. Since 2003 The Edited Version is the only one that is made available for the public domain by the local councils. Each year via the Register of Electors form individuals are given the option to 'opt off' the Edited Version; thus removing their details from the public domain.
Removal from the Edited Version of the Electoral Roll is not retrospective. Therefore if a record is removed in 2013 there may still be earlier years records available.
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Almost192User's Response to pingle99's Review
Written on: 14/05/2013
Thank you, I almost signed up!
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★☆☆☆☆
“192 RIP OFF”
Written on: 29/04/2013
Signed up to 192.com for 6 credits whilst in the middle of a free search but didn't pursue the search or click on details. started what I thought was another free search and again didn't click on any details and suddenly I have only 4 credits left, without obtaining any information. DO NOT USE THIS SITE. IT IS A RIP-OFF. I e mailed customer services to find out why and was told free searches suddenly become paid ones as soon as you have credits available. MY RECOMMENDATION IS DO NOT GIVE... (read more)
Visit 192.comMart55's Comment
Written on: 10/05/2013
I agree fully, THIS GOVERNMENT SITE IS A MONEY MAKING SCHEME.
DO NOT PUT YOUR CARD DETAILS IN !!!!!!!
If you do it will be open season for them to take money from you.
The searches are rubbish and you will pay for your 'thoughts'.
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192.com's Comment
Written on: 10/05/2013
We are not a Government site. Credits purchased with us are on a 'pay as you go' basis. There is no repeat subscription for credit packages.
Before registering with us our help pages and tools and guides are full of helpful information to help you know what is and what isn't available in our data and the costs involved.
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192.com's Comment
Written on: 10/05/2013
Free searches on 192.com are for Directory Enquiry searches only (telephone listings). As a registered user with no credits you are given 20 of these searches free per day. To retrieve a telephone listing you need to enter a name and an address or location. If we have any telephone matches for that search these will be displayed.
In some cases we may not have a telephone number match but what we do have is a name and address from the Edited Electoral Roll. To view Electoral Roll records you do need to purchase credits. Prior to purchase you can see what Electoral Roll year the record was from and other occupants, as this might help you decide on whether you want proceed with making a purchase.
Once credits have been bought and a user is signed in to their account, every search will cost a credit. More information about our data, how to use the site and most common questions can be found in our 'Help' pages.
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★☆☆☆☆
“How stupid am I?”
Written on: 26/04/2013
Should have looked for a review first! You do a search, they tell you that they have the info you want, but you'll have to pay. You buy credits, then find that you need "Full credits" to see what you thought you were going to see. This costs more than twice as much as first payment, and if you bought 100 credits at £30 (so much cheaper per credit than 6 for £10) then the upgrade to full is £45... and you can't upgrade just a few credits... AVOID! (read more)
Visit 192.com192.com's Comment
Written on: 10/05/2013
When you enter the purchase pages we clearly explain what is needed to view results. If the record you clicked on requires Full Access we will automatically select the Full Access level for you. If you deselect this option a warning message is shown to tell you that if you continue without it you will not be able to view the record you initially searched. If you choose to carry on without paying for Full Access you will only have access to the most recent Edited Electoral Roll records, in this case 2013.
More information about credits can be found in our 'Help' pages.
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★☆☆☆☆
“What a rip-off...”
Written on: 19/04/2013
Signed up to 192.com for 6 credits and full access. Having only searched for two names (without requesting any extra detail on either name) I suddenly ran out of all credits. For what? Absolutely nothing. Am so angry. DO NOT USE THIS SITE. IT IS A RIP-OFF. And when I went to find on my account how the credits have been used up so quickly, there is nowhere on the Account to access a current balance or usage. Does anyone have a phone number so I can contact them. Can't find one on the site.... (read more)
Visit 192.com192.com's Comment
Written on: 10/05/2013
Credits are used for every search. If a user repeatedly searches the same name or changes the search criteria or makes a typing error credits will be used when the search button is pressed.
Within 'Your Account' you are able to see how many credits are remaining if there is no information shown that is because all your credits have been used.
Our Customer Services number as well as our opening hours and contact address is available on our 'Help' pages. Top question in our FAQs - 'How can I contact you'.
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★☆☆☆☆
“A total ripp off”
Written on: 16/04/2013
paid almost £18.00 made one search, got information on house prices and not what I required when I tried to make another search I was out of credits, I thought I had 6 credits as that is what I paid for and full access. This site is rubbish, avoid them, and dont give them your hard earned cash. It should be banned from trading. I only wish I had read this review centre first. (read more)
Visit 192.com192.com's Comment
Written on: 10/05/2013
Without knowing exactly what you did it is difficult to answer this one fully. Once logged in credits are used when pressing the search button or by viewing other information once in the details page. When hovering over links a message is shown advising that a credit will be used if clicked.
For anyone thinking about using 192.com, we are not a rip off and I would advise anyone looking for people, businesses, house prices, director and company information to look at our help pages and tools and guides pages first. Also read what information we give during the purchase pages. Everything you need to know is there. We aim to be as transparent about costs, credits and access levels as we can.
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Showing 1 - 10 of 58 Reviews
★☆☆☆☆
“I stupidly signed up needing an address to issue court...”
Written on: 12/04/2013
I stupidly signed up needing an address to issue court proceedings at aost of approx £11 + VAT, then paid for 6 Credits & paid total £17.94. Searched for names, no matches so treid again & was asked to pay for MORE credits! 192.com know what they're doing as when I called to complain stating I'd been ripped off & this was a scam, that I would post negative reviews, the Aussie woman at their call centre calmly said "Well you used the service". (read more)
Visit 192.com192.com's Comment
Written on: 10/05/2013
I am sorry that you were unhappy with our service. As I do not know what details you were searching it is difficult for me to explain why you were there were no matches for your search. As you were asked to pay for Full Access (£17.94) this would mean we didn't have a current Edited Electoral Roll record for the person you were looking for and that the results were from the archived Edited Electoral Rolls.
If you would like to contact us again we can look into where your credits went and the searches you did. This would help us understand why you didn't get the results you were expecting.
Our Customer Service number can be found by pressing the question - How can I contact you.
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Disgustedconsumer's Comment
Written on: 13/05/2013
When I asked for a refund I was refused so won't waste my time. Nor am I prepared to post my contact details for similar marketing schemes to contact me!
Eventually I went & checked the local electoral register & had required details within minutes!
Not only is 192.com a money making scheme, but whilst we're warned not to divulge detailed personal information about ourselves on websites, 192.com does it for us!
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★☆☆☆☆
“Rip Off, Rip Off, Rip Off”
Written on: 09/04/2013
Waste of time, waste of money! DO NOT, repeat DO NOT pay any money to use this site! (read more)
Visit 192.com192.com's Comment
Written on: 10/05/2013
For anyone thinking about using 192.com, we are not a rip off and I would advise anyone looking for people, businesses, house prices, director and company information to look at our help pages and tools and guides pages first. Also read what information we give during the purchase pages. Everything you need to know is there. We aim to be as transparent about costs, credits and access levels as we can.
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★☆☆☆☆
“I paid the minimum £9.99 for 6 credits which quickly...”
Written on: 01/03/2013
I paid the minimum £9.99 for 6 credits which quickly became £11.94 when they added vat. I only looked at 3 records and guess what... I was out of credit so in reality it cost me almost £4 each to look up a record. Don't touch this lot with a bargepole they are downright cheats and don't care how they rip people off! (read more)
Visit 192.com192.com's Comment
Written on: 10/05/2013
For anyone thinking about using 192.com, we are not a rip off and I would advise anyone looking for people, businesses, house prices, director and company information to look at our help pages and tools and guides pages first. Also read what information we give during the purchase pages. Everything you need to know is there. We aim to be as transparent about costs, credits and access levels as we can.
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★☆☆☆☆
“This is horrendous !”
Written on: 20/02/2013
I have never seen such rubbish masquerading as a service. This site should be reported.It requires a lot of money for very little - if indeed anything as i found to my codt. Dire. (read more)
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★☆☆☆☆
“Very poor 40p plus £1 per min absolute con ”
Written on: 20/02/2013
as above 40p plus £1 per min to call if you then pay and sign up they then charge you extra to use the service utter BEWARE (read more)
Visit 192.com192.com's Comment
Written on: 10/05/2013
I think you have confused our 118119 service with our 192.com website. We do have a 118 number where you can call a person and ask them for a telephone number. The cost of that call is 40p connection plus 99p per minute.
If you don't want to phone the 118 number you can register with 192.com and we give you 20 free telephone listing searches free per day. However on 192.com there is some premium information that you have to pay for, such as Edited Electoral Roll records, Company and Director Reports and CCJ information.
If we don't have a telephone listing for the person you have searched we may have some of this premium information; at which point you will be advised of what you need to purchase.
Further information about 192 can be found in our help pages and tools and guides.
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★☆☆☆☆
“192 - Save your money. Avoid this site.”
Written on: 19/02/2013
192 advertise themselves as a tracing site; They tell you that they will find any person you have losxt contact with. You provide them with a name and probable location. You pay for so-called 'credits' I went up two stages, the second stage cost £35.54pence and brought nothing of any use whatseover. I was asked to pay another £45.00 or so to enter the third stage but by this time I realised I was wasting my money. Electoral Registers are open to the public, simply phone/attend... (read more)
Visit 192.com192.com's Comment
Written on: 10/05/2013
For anyone thinking about using 192.com, we are not misleading and I would advise anyone looking for people, businesses, house prices, director and company information to look at our help pages and tools and guides pages first. Also read what information we give during the purchase pages. Everything you need to know is there. We aim to be as transparent about costs, credits and access levels as we can.
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★☆☆☆☆
“RIPOFF”
Written on: 21/01/2013 by Jaydee73 (1 review written)
Found this method of finding people unreliable and expensive.Small print does tell you about 6 month time limit on credits but really no choice but to buy more credits than you can use .Accounting system quite unreliable (read more)
Visit 192.com192.com's Response to Jaydee73's Review
Written on: 10/05/2013
There is an option of a 6 credit package where credits are available for one month. This 6 credits option is our most popular choice for first time visitors to our site.
Information about credits can be found on our website.
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★☆☆☆☆
“Total Rip Off”
Written on: 15/01/2013 by Reviewer97601
I wanted two pieces of information about someone. I understood from their website that information was available, paid the minimum fee and then discovered I had to pay more because there was in fact nothing available at that "level". I had to more than I would have done if I'd known this in the first place. Having paid more, I found they had an address that wasn't even the newest one on the electoral register and I was informed there were no court judgments against this person even though... (read more)
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★☆☆☆☆
“Little short of a racket...”
Written on: 29/11/2012
They have, as someone, as said already, a computer that can't add up. Needless to say, it looses track of your credits, do that you keep having to buy more. Somebody really should refer them. (read more)
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★☆☆☆☆
“Probably the Biggest Rip Off Ever”
Written on: 23/11/2012 by JamesJacksonSmall
This service is shamefully woeful. You think you might be able to find people and businesses having paid £30. Not a chance - virtually every record I want requires full access another £45. This service is a massive con. Really think if you need it. (read more)
Visit 192.com192.com's Response to JamesJacksonSmall's Review
Written on: 10/05/2013
Full Access is required for Edited Electoral Roll information not found in the current Edited Electoral Roll (2013). Individuals have had the option since 2003 to 'Opt Off' the Edited Electoral Roll.
It sounds like the people you were looking for have 'Opted Off' so we do not have a current record for them, which is why you will have been prompted to upgrade your credits to Full Access.
Information about credits and access levels can be found in our Help pages.
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Showing 11 - 20 of 58 Reviews
★☆☆☆☆
“Takes your money without giving any information”
Written on: 22/11/2012 by RoseJaneT
I bought 6 credits and I just wanted an address and it said I needed to spend another £14. Before I knew it I had used up 3 credits without getting any information at all. Rip off. (read more)
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★☆☆☆☆
“Money Grabbing www. ”
Written on: 31/10/2012
Please don't use this www within 5min i had wasted £9.99 & my 6 credits & found no information. But they are very quick to sell you more credits. I have used 100+ of www & this has got to be one of the worst i have ever used. (read more)
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★☆☆☆☆
“Deleting credits after a certain amount of time.”
Written on: 23/10/2012
I have purchased credits with 192.com on several occasions only to find that on each occasion, after a certain amount of time, that they have mysteriously disappeared. I have also spent 39 years working in the computer industry and their computers are the only ones I have come across that can't add up, as some times multi credits disappear when you have only used one? Never again. (read more)
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★☆☆☆☆
“Do Not Use!”
Written on: 19/10/2012
I have just paid £11.50 for 6 credits and whenever I try and do a search it tells me I have no credits despite it telling me in my account I have 6 credits. I am so frustrated!I just wanted to track an old friend down and get home telephone number. I even did a search on myself to check the system was working, apparently I was never born and I never married. I just keep getting redirected to buy yet more credits. I am not impressed people, I know I exist as I am typing this lousy review.... (read more)
Visit 192.comMaxine21's Comment
Written on: 23/10/2012
LOL at your review,in a supportive way i hasten to add. Had the same problem myself, although been hit and miss, overall 192. com is a load of twaddle and more. Try elsewhere for the info.Typical of many online companies, they're expert at taking yer money but nowt else!!!
Katie
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★☆☆☆☆
“This is a scam”
Written on: 18/10/2012
1. Do a search 2. Click on a result 3. Go to payment screen and buy "credits" 4. Re-do search 5. Click on a result 6. You are now taken to the payment window AGAIN to "upgrade" your credits to enable you to see the results you just paid for. (read more)
Visit 192.comBtbother's Comment
Written on: 10/11/2012
THIS IS A SCAM - DO NOT BUY.
I wish I had seen this BEFORE I have just gone and done the same thing.
First search gave partial information confirming that they had a record (The 'come-on'). I could not get more information without buying credits.
I paid for 100 credits for £35.94 inc. VAT
Tried to get more information from the original search.
Now advised that my 99 credits are useless unless I upgrade them for ANOTHER £45 (plus VAT, I expect). The 'Sting!'
Do I give them more money to save wasting my first payment? Why should I ?
THIS IS A SCAM.
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★☆☆☆☆
“Truly sh*te”
Written on: 10/10/2012 by jaslo (1 review written)
This is simply daylight robbery. DO NOT SUBSCRIBE One star only because 0 stars not an option. (read more)
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★☆☆☆☆
“Fleeced!!!”
Written on: 03/10/2012 by Submariner99
I never realised I was charged for every single search even when I had not drilled into the details. Information from many of the searches could just as easily be obtained by googling but without the charge. I also do not agree with the credits only being available for a period of time. If you do not use your credits within the time then you lose them. What a rip off. Needless to say I will not use the service again. (read more)
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★☆☆☆☆
“bait and switch”
Written on: 08/09/2012 by unimpressedwith192.com
I was trying to locate an old friend and I tried to use their site by searching for this person based on street address. Before paying for any credits I searched their site and the location was found however the information did not list what years of information they had available. I paid for 6 credits and looked at the listing I was searching for and the data was from 2002 which this person did not live their during that year. I requested my money back and they denied the request... and... (read more)
Visit 192.com192.com's Response to unimpressedwith192.com's Review
Written on: 17/09/2012
It sounds like you landed on the 192.com Place pages, which is the one page where we don't include the Electoral Roll Years as part of the results shown.
Had you entered the site from the People pages or even typed in the address directly on 192, the results pages would have given you a door number and the Electoral Roll years as a guide. Credits are required to see the names and full address. Unfortunately prior to purchasing the credits based on the information you have given we would not have known whether the person you were looking for was the one shown in the results.
We usually don't close accounts unless we are asked to do so. If you would like me to look into this please can you email - feedback@192.com and mention the reviewcentre.
Zoe
Customer Services Manager
192.com
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★☆☆☆☆
“Waste of time”
Written on: 03/09/2012 by gingerbread1988
I paid £20 and all I got was 6 searches, I thought you would only pay a credit by clicking on more details but no, the rubbish website charges a credit every time you do a search, so I paid over £3 each time to get a list of names! Also, it has limited information (doesn't always have records on people and when it does it's barely anything) and you could probably find out more via google or facebook or ancestry. Please do not waste your money on this website. (read more)
Visit 192.com192.com's Response to gingerbread1988's Review
Written on: 14/09/2012
Hi gingerbread1988,
We charge per search rather than per click into results as this gives you more value. For example, if the name you searched brought 200 matches up and we charged you per name you clicked on, you would need a lot more credits. Instead we take a credit per search (every time you press the search button).
The information isn't limited as long as you have the correct access level. Full Access will show you results from the last 10 years edited electoral rolls, telephone listings (not ex DQ) and Directors database. If a result isn't available this could be down to the fact that the person you are looking for has removed their information from the public record.
More information about our website and the data we have can be found at - http://www.192.com/help/tools-guides/
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★☆☆☆☆
“Rip Off,, Swizzle, Fiddle, just a big Con is 192.com”
Written on: 20/08/2012 by MuMof10
I paid over £35 twice as i first paid via PayPal of which came back unavailable , so paid by debit card, only to find an email from PayPal confirming payment. I needed to get an address to send a long lost relative a special birthday gift and card. There was no information on this person, I put exact name and person they lived with and the village they live in, info from 192 on keept coming back try ***** a near by city 10miles south. Agreed the persoon & his PRT used to live there, but... (read more)
Visit 192.com192.com's Response to MuMof10's Review
Written on: 29/08/2012
Hi MuMof10,
I realise you wrote this before getting in touch with us. Since then I am glad to hear that we were able to get everything sorted for you. If you do have any other questions about our services here is our contact email address – feedback@192.com.
Best Regards
Zoe
Customer Services Manager
192.com
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Showing 21 - 30 of 58 Reviews
★☆☆☆☆
“Just One Big CON!!”
Written on: 23/07/2012
I feel really stupid that I even gave this site the time of day + £15.00!! The information supplied is totally out of date and can be gained from any number of free websites. AVOID. (read more)
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★☆☆☆☆
“Complete Rip off”
Written on: 07/07/2012
I have just paid £17.94 for 6 credits. What is not made clear is that in searching just one of the records - eg found the record but then do another search for the telephone number of address - it counts as more credits. I used four just on the one person!! It is also supposedly giving you free access to the latest electoral roll - which is exactly the same as you can see for nothing. I rang up to complain and answer was ' that is just the way it works' Utterly useless and a real rip off. (read more)
Visit 192.comGuest's Comment
Written on: 18/07/2012
DO NOT USE THIS SERVICE BOUGHT SIX CREDITS £11.45 INCLUDING VAT I FOUND PERSON I WAS LOOKING FOR 1 CREDIT, SEARCH FOR TELEPHONE NUMBER CAME BACK NO TELEPHONE NUMBERS FOUND 1 CREDIT, 2CREDIT USED 4 LEFT ACCORDING TO MY CALCULATION WRONG, NEXT TIME I LOGGED ON IT TD ME I HAD TWO CREDITS LEFT ENTERED NAME IT THEN ASKED ME TO BUY MORE CREDITS AS I HAD RUN OUT OF CREDITS TOTAL CON SAVE YOUR MONEY
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★☆☆☆☆
“DO NOT USE THIS SERVICE”
Written on: 28/06/2012
It is unbelievable that charges are applied again for missed credit deadlines and again for linkng those credit with full access subscription at 192.com, for data access that has already been paid for. I was disgusted with 192.com that there was no reminder of expiry service, that expiries of credits bought was not clearly notified and that 'Full Access' package were linked to expired credit packages. The customer service reply was non chalant and unapolagetic from 192.com the data... (read more)
Visit 192.com192.com's Comment
Written on: 29/06/2012
I am sorry that you have been unhappy with our service. We do send service expiry reminder emails however if a customer chooses to opt out of receiving these emails they will not be sent the reminder. Full Access is active for the lifetime of the credits. Once the credits expire or are all used so is the Full Access. We do aim to make the information shown during the purchase process as clear as we can. We do not charge if credits expire. Once credits expire it is up to the individual as to whether they want to purchase more credits or not.
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★☆☆☆☆
“Avoid”
Written on: 18/06/2012
Keeps asking for money on top of what has been payed. Does not deliver the information it hints it will, unclear interface, doesn't display properly with my (up to date browser). Feel like I've been ripped off; also wish I had read the reviews, preys upon the hasty! (read more)
Visit 192.com192.com's Comment
Written on: 29/06/2012
Please can you contact our Customer Services Team at email - feedback@192.com and quote the 'reviewcentre' so that we can look into this for you. I am certain that we can resolve any of the problems that you are having.
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★☆☆☆☆
“It's a scam”
Written on: 07/05/2012
Even after registering and paying I was unable to access any information. Every time I try to get something I am presented with a web page asking for more money. I have repeatedly e-mailed support but despite their promise of 1 hour response for payment related issues, or one day for other issues, no-one has called back. I think that all they are doing is collecting your private information and providing nothing in return for your payment. DO NOT USE THIS SERVICE. (read more)
Visit 192.com192.com's Comment
Written on: 09/05/2012
Have you been received a reply now? Our Customer Services hours are Mon-Fri 9am-530pm. Monday 7th May was a public holiday so our offices would have been closed.
If you are yet to receive a reply please could you contact our offices on our freephone number 08000 887 192 (free to UK landline calls) so that we can sort this out for you.
The reason you would have been directed back to the purchase pages would be because the record you were looking for was in the Historic section of our data and to view this you would need to have the Full Access Level and it sounds like you had only paid for Basic Access. We do aim to make this clear as you enter the 'Select Your Credits Package' page.
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★☆☆☆☆
“Rude”
Written on: 03/05/2012
Rubbish service and the staff were very rude. Also ask you to enter your telephone number whilst buying, they claim that this is so that they can call you if there is a payment problem. This does not appear to be true and I think they use this and sell the data you are entering when buying form them. Also at the buying stage they claim that they ask for the billing address of the card, but it turns out they they dont want this as my card was registered at a different address, they really... (read more)
Visit 192.com192.com's Comment
Written on: 09/05/2012
I am sorry that you seem to think that we use and sell the information that you enter during the purchase process. This is not the case at all.
We ask for a telephone number purely for if we need to contact you with regard any part of your order. Asking for a telephone number or contact number isn't unusual with online companies.
Further information about the information we collect and why can be found in our Privacy Policy at - http://www.192.com/misc/privacy-policy/
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★☆☆☆☆
“Don't go there”
Written on: 21/03/2012 by PORSHE (1 review written)
Total rip of . Sell you total access then keep asking for more money.I cut my losses . Should have had more sense. Don't give you anymore information for total access just another screen asking you to pay another 9.99 for credits. I've got 94 credits on my account and it's still asking for more. (read more)
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★☆☆☆☆
“Avoid Avoid Avoid”
Written on: 14/01/2012 by lofty99 (1 review written)
It looked like the site had some info i was looking for, got partial info without logging in. When i purchased credits it used a credit and gave the same info, searched again for the same name and it used another credit, thought it was a mistake. Emailed there helpdesk and was told i needed to buy a £5 bolt on?? WTF. Emailed again to respond to this outrage, clearly if i was not buying a bolt on then they are not interested, no reply when i asked for a refund. this site is a con in my... (read more)
Visit 192.com192.com's Response to lofty99's Review
Written on: 23/01/2012
When you go to purchase credits we advise you that you may need to purchase a 'bolt on' of Extended Archive Access if the result you are clicking on is found in the archive section of our data (2002-2010). If you choose not to purchase this at the time you will not get to see the record you initially selected.
Contact us again quoting the 'reviewcentre' and I will look into the refund for you.
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★☆☆☆☆
“Total Con. AVOID !!!”
Written on: 02/01/2012
I paid £12.00 and was expecting a full address search result. I searched for a name that was already found with partial address details on google. 192.com produced the same result, but this time charged me from the credits i had purchased at £2.00 each. To get the full address requires yet another payment. Would not trust them to fulfill this without requiring more payments. Total con. Dont give them your money. AVOID AVOID !!! (read more)
Visit 192.com192.com's Comment
Written on: 12/01/2012
To avoid using 192.com if you are looking for people or businesses would be a mistake. We are the UK's most awarded online directory and an invaluable resource to know when searching for names and addresses.
Before registering you can always look at our help pages or watch our introductory videos to help you know what data we have and how best to get results when searching or even contact us. Our contact details can be found at - http://www.192.com/help/help-home/
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★★★★☆
“Fantastic for legal information”
Written on: 02/01/2012 by milton23 (2 reviews written)
This site is absolutely fantastic for finding all kinds of legal information but they need to recheck their pricing because it is a bit steep and moreover the pay should be one off instead of credits. (read more)
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Showing 31 - 40 of 58 Reviews
★☆☆☆☆
“scam”
Written on: 31/12/2011 by ladiy (1 review written)
scammers! do not fall for the trialpay clicks. they will not give you free credits, also their info is out of date and incorrect. (read more)
Visit 192.com192.com's Response to ladiy's Review
Written on: 06/01/2012
The data is not out of date. We have Edited Electoral Roll data going back to 2002 and have recently added the 2012 Edited Electoral Roll as well. If someone has removed themselves from the Edited Electoral Roll we may only have an older record for them.
To see help topics and tips on searching please see our help pages at http://www.192.com/help/help-home/
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★☆☆☆☆
“WASTE OF MONEY”
Written on: 22/11/2011 by KEVSDELIGHT
I WOULD NOT RECOMEND 192.C0M ITS MISLEADING COSTS A FORTUNE AND MOST OF THE DATA IS OUT OF DATE DO NOT USE IT THERE ARE OTHERE CHEAPER MORE UPTO DATE OPTIONS AVAILABLE JUST BE WARNED (read more)
Visit 192.com192.com's Response to KEVSDELIGHT's Review
Written on: 07/12/2011
It's not that the data is out of date. We have Edited Electoral Roll data going back to 2002. If someone has removed themselves from the Edited Electoral Roll we may only have an older record for them.
To see help topics and tips on searching please see our help pages at http://www.192.com/help/help-home/
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★☆☆☆☆
“192.com What a rip off”
Written on: 16/11/2011 by Nightryder
Looking for a relatives address & phone number in the UK I found what looked to be a good match so registered & tried to buy credits for 9.95 but was told I also need to pay an extra 4.95, then they add vat for a grand total of 17.88 pounds, with my banks fee for a foreign transaction it would cost about $30 Australian,glad I found this site & the reviews before parting with the money. (read more)
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★☆☆☆☆
“BEWARE Waste of time & money. Wish i had read the reviews”
Written on: 25/10/2011 by duggz100
BEWARE Waste of time. Wish i had read the reviews, Takes your money without warning and gives you no more information i.e asked for a phone number 1 or 2 credits used NO phone number no option to brouse if you brouse you pay. the information supplied is limited. BEWARE (read more)
Visit 192.com192.com's Response to duggz100's Review
Written on: 26/10/2011
To search for a telephone number you need to enter a name and locality or postcode. This is the same for all Directory Enquiry services. If a number is not given it maybe ex directory or that the person you are searching for isn’t the bill payer, so the number isn’t listed in their name.
When signed in a credit is used per search. All our guides and tips on how to use 192.com can be found at http://www.192.com/help/help-home
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★☆☆☆☆
“Scammers”
Written on: 21/10/2011 by Oldskoolflash (3 reviews written)
These guys are crooks, plain and simple. They charge you huge fees and then do not provide the information promised. The searches return similar results but never an exact match prompting you to search again. Each search is charged (even if it is for exactly the same search term). I would go as far to say the search function is deliberately "hobbled" as Google links to a exact match on the 192.com site first time, tempting you to buy credits for further information. Once you have bought the... (read more)
Visit 192.com192.com's Response to Oldskoolflash's Review
Written on: 28/10/2011
The search function is not 'hobbled'. Based on the search entered we will return exact and close matches or of we don't have a match then no result will be shown. If you have been promted to pay £17.88 this will be because the results we have are in the archive section of the Edited Electoral Roll data (2002-2010). The Customers Service Team always aim to get to the bottom of every problem. Our contact details can be found at http://www.192.com/help/help-home/
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Oldskoolflash's Response to Oldskoolflash's Review
Written on: 10/05/2012
As you can see by the other reviews here, I am not the only one who thinks your service is a disgrace. If you put as much effort in to dealing with your customers complaints as you did justifying your joke company on review sites, everyone would be a lot happier. I got In the meantime you can look forward to a call from Trading Standards, go justify yourself to them.
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★☆☆☆☆
“THEY TAKE YOUR MONEY for EACH search, even if nothing...”
Written on: 12/09/2011 by sallywigmore (1 review written)
When using 192.com many of the times I clicked I was told that I had to buy credits. I finally got near what I was looking for, so bought 6 credits for total of £11.94. I then had to get back to where I had been searching, and it said I needed to buy credits. I thought perhaps it hadn't registered properly yet, so tried again later. To get the same message. I then checked 'my account', adn it said I had zero credits left and had used 6. BUT...at no time did it say that they were taking a... (read more)
Visit 192.com192.com's Response to sallywigmore's Review
Written on: 27/10/2011
It sounds like the record you were clicking on was found in the 2002-2010 Electoral Roll. To view these you do need to have Extended Archive Access. This is explained as you enter the get credits page. If the record you are looking for needs EAA we by default tick the EAA option and inform you of the cost. If you remove this option and proceed we do warn you that you won't be able to see the result. Continuing with payment without EAA means you will only have access to the current Electoral Roll (2011) records. When signed in a credit is used everytime the search button is pressed. Guides and tips are available here - http://www.192.com/help/help-home
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★☆☆☆☆
“192.com - DO NOT BE TEMPTED TO USE IT - WARNING”
Written on: 15/06/2011
I purchased 10 extended searches to find someone. I entered the FULL name & address including post code, however 192.com said "sorry we cannot find that person try . . ". The information was correct and current and I was using it as a start point. After 3 further attempts lo & behold 192.com did find the person. 192.com classed this as 4 searches although the exact same info. was used for each search. THIS IS NOT VALUE FOR MONEY for users of the site. Be warned (read more)
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★☆☆☆☆
“I was looking for a lost relative but did'nt have an...”
Written on: 24/05/2011
I was looking for a lost relative but did'nt have an address so I typed in people search.What came up was 192.com so I gave it a try only to be told I needed to pay £11 95 to get credits and then I would have access to the address so I signed up .After trying I was then told I needed to pay another £4 95.I'm sorry but this was not on and so I wrote them for a refund as I had'nt used it.I received a reply saying I could,nt get a refund because I had used 2 credits but all I did was type in... (read more)
Visit 192.comGuest's Comment
Written on: 30/05/2011
like all the others it doesn't help at all.I put in my own name, i didn't exsist, RAYE DU-VAL.
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★☆☆☆☆
“Do not use it. I signed up to get someone's address to...”
Written on: 03/05/2011
Do not use it. I signed up to get someone's address to send them a surprise gift and when I paid the 18 pounds, I was told I couldn't acceess the information until I activated my account. After waiting more than one hour to receive my information, I realized it was all a fraud. Never received the activation code, although they charged my account. I had to close out my credit card to avoid additional fraud on their part, not to mention the possibility of them charging me continually. This is... (read more)
Visit 192.com192.com's Comment
Written on: 27/10/2011
It is possible that our activation email went into your junk/spam folder or that a typing error occured when you entered your email address (this happens more times than you'd think) so the email we sent was unable to get to you. A quick call or email to our customer services team could have helped you resolve this. Our contact details can be found at http://www.192.com/help/help-home
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★★★☆☆
“As most other directories and web apps like...”
Written on: 19/03/2011
As most other directories and web apps like http://www.widgetbox.com/widget/free-reverse-phone-lookup this site provides free results for landline numbers but not for mobile listings. Taking into account that not a single site provides cell phone records for free, this site is a good service. Works only for UK numbers. (read more)
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Showing 41 - 50 of 58 Reviews
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192.com
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192.com's Response to atillah's Review
Written on: 18/06/2013
Hi. I'm sorry to hear you have had problems using our site. Did you contact us directly regarding this? If not please could you contact us at your earliest convenience. Our contact details can be found on our help pages/ How can I contact you.