Norwich, Bannatyne's Health Club Reviews

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★★☆☆☆
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Latest Reviews

★☆☆☆☆
Norwich, Bannatyne's Health Club

“Almost No Stars”

Written on: 19/07/2014

The cosmetics of the club were of a standard expected from a council run gym/pool facility! Poor customer service from reception to the cafe,staff definitely not interested,can only describe it as of they were there doing community service!!.. The only nice and welcoming experience was from the spa ladies.. The changing rooms were a poor layout,not very modern. The walk to the pool was awful,nothing relaxing about having to go down stairs that looked like it had come direct from a run down… Read Full Review

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★☆☆☆☆
Norwich, Bannatyne's Health Club

“Clueless”

Written on: 14/07/2014 by Spafly (1 review written)

Beautiful, opulent facilities but clueless, rude, unenthusiastic staff. Very sad and a waste of money… Read Full Review

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★☆☆☆☆
Norwich, Bannatyne's Health Club

“Money grabbing by any means possible.”

Written on: 14/06/2014 by Janiah52 (1 review written)

As with many of the other reviews, there is no flexibility with membership, to the point of being them being dishonest when signing up. My 18 year old daughter asked to join for a month, was very clear that she would be going travelling etc. No problem they said, cancel any time they said. How wrong could they be. They said that they ad to have her banking details..... she cancelled before the end of the month but guess what £55 comes out of her account! Okay maybe she was naive but she's only… Read Full Review

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★★★☆☆
Norwich, Bannatyne's Health Club

“unfriendly, unprofessional”

Written on: 27/05/2013

My experience of being a member of this gym was not a good one. The staff are unfriendly and unprofessional. When I was leaving the gym and walking through the reception area, a male member of staff asked the other 2 female members of staff, who were also in the reception area, "are there any fit women in tonight?". An unprofessional comment to make in front of a member. I get the impression that unless you are a "fit woman" you do not count in a place like that. I was kept waiting for my… Read Full Review

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★☆☆☆☆
Norwich, Bannatyne's Health Club

“filthy horrid place”

Written on: 27/03/2013

Many people have spoken to me about this terrible place horrid staff dirty pool… Read Full Review

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★★★☆☆
Norwich, Bannatyne's Health Club

“What about the workers”

Written on: 20/03/2013

Having been a member for many years and looked forward to my Tuesday nights aqua, I now find that it is no longer. This class has not been tried on another night to see if more people were able to participate and now us workers (who do pay the premium rate) no longer have the option of this class. We were told that the other classes had not been affected and that we should join them but obviously this is not an option. I feel that we are paying a lot of money and being discriminated against… Read Full Review

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★★★★★
Norwich, Bannatyne's Health Club

“Excellent gym, but not "Uncle Franks Friendly Fitness"”

Written on: 17/11/2012

I feel it would be important to stress that most of the more critical views on the site seem have focused on the staff members at Bannatyne's failing to be more accommodating about stressful personal situations. While it can definitely be viewed as rather impersonal, we are talking about a a large corporate club, and in my experience I have not encountered a gym of a similar ilk (Fitness First, LA Fitness, Virgin Active, etc) that hasn't responded in exactly the same way. If your main concern… Read Full Review

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★★★★★
Norwich, Bannatyne's Health Club

“Very good gym, with excellant resources available,...”

Written on: 19/08/2010

Very good gym, with excellant resources available, would definately get a memship and attend regularly. Gym contains very high tech equipment with a relaxing atmosphere… Read Full Review

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★★★☆☆
Norwich, Bannatyne's Health Club

“A gym that has plenty of equipment available, well...”

Written on: 01/04/2009 by maximummuscle35 (1 review written)

A gym that has plenty of equipment available, well laid out with friendly and helpful gym staff. A good sized cafe with a good choice of food and drinks.

As a working gym Bannatyne's in Norwich is very good, I just would like to see the company introducing some flexibility with their membership policies regarding joining and cancelling. I feel more people would join and current members would be willing to sign up second time round if this was available. Im sure we understand from a business… Read Full Review

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★☆☆☆☆
Norwich, Bannatyne's Health Club

“Bannatyne's Health Club, Norwich, has lots of good and...”

Written on: 23/01/2009

Bannatyne's Health Club, Norwich, has lots of good and new equipment. Expensive considering other gym memberships. I found the staff to appear un-caring towards me and unwilling to compromise! I think they offer poor customer service but good facilties… Read Full Review

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Tibble's Comment

Written on: 19/09/2012

I have never been to bannatynes, but I have been told that is is a horrible club with horrible people in it.

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★☆☆☆☆
Norwich, Bannatyne's Health Club

“I broke my ankle in June this year and was unable to...”

Written on: 17/09/2008 by lynesj (1 review written)

I broke my ankle in June this year and was unable to go to the gym. I asked if I could suspend membership but they said they do not do suspensions and that I would have to cancel. I sent a doctors certificate which said clearly that I had a broken ankle but this was not enough, the doctor had to state that 'I could not go to the gym'! So I had to get a letter from him (cost of £15.00) stating that 'I could not use the gym' ... like it wasn't obvious! I have been paying £667 every month for… Read Full Review

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☆☆☆☆☆
Norwich, Bannatyne's Health Club

“My wife was diagnosed with Breast Cancer in January. I...”

Written on: 24/03/2008 by stevenees (1 review written)

My wife was diagnosed with Breast Cancer in January. I requested that Bannatyne's suspend membership until January 2008 as we would not be using the Gym for obvious reasons whilst she underwent chemotherapy and later an operation.

They see this as no reason to allow a suspension for a period. Indeed, they charged my wife 3 monthly payments and a £25 cancellation charge to close her membership as they do not "do suspensions".

So if you are happy to join an organisation with this attitude (I… Read Full Review

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★★★★☆
Norwich, Bannatyne's Health Club

“Bannatyne's health club in Norwich is a very good gym,...”

Written on: 12/11/2006 by djeva1 (51 reviews written)

Bannatyne's health club in Norwich is a very good gym, with plenty of top of the range equipment. Whenever the gym gets busy, there is always plenty of equipment to go round, and there are always lots of classes for different fitness needs and levels. The staff are very friendly and helpful, whereby if you need a specific training program, then one of the gym staff will gladly help you to make one up. You just need to make an appointment. The cafe/bar downstairs serves a wide range of delicious… Read Full Review

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