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| Value for Money | 3/10  |
|---|---|
| Overall rating | 2.7/10 |
Full review by
lynesj
on 17th Sep 2008
User Rating : 1
Respect :
0
I broke my ankle in June this year and was unable to go to the gym. I asked if I could suspend membership but they said they do not do suspensions and that I would have to cancel. I sent a doctors certificate which said clearly that I had a broken ankle but this was not enough, the doctor had to state that 'I could not go to the gym'! So I had to get a letter from him (cost of £15.00) stating that 'I could not use the gym' ... like it wasn't obvious! I have been paying £667 every month for 4 months whilst recovering ( £264). They have now sent me a letter stating that I can cancel my side of the joint membership but for a £75.00 administration fee. I feel this to be unjust and extremely unfair. I had no problems up until my accident but this has shown me the kind of organisation they are and my husband and I will be looking for another gym after our 12 month obligatory membership is up! Has anyone else experienced anything like this? Please feel free to let me know.
lynesj's review and ratings | 190 words
Review by
stevenees
on 24th Mar 2008
User Rating : 0
Respect :
0
My wife was diagnosed with Breast Cancer in January. I requested that Bannatyne's suspend membership until January 2008 as we would not be using the Gym for obvious reasons whilst she underwent chemotherapy and later an operation.
They see this as no reason to allow a suspension for a period. Indeed, they charged my wife 3 monthly payments and a £25 cancellation charge to close her membership as they do not "do suspensions".
So if you are happy to join an organisation with this attitu ...
stevenees's full review | 140 words
Review by
djeva1
on 12th Nov 2006
User Rating : 7
Respect :
0
Bannatyne's health club in Norwich is a very good gym, with plenty of top of the range equipment. Whenever the gym gets busy, there is always plenty of equipment to go round, and there are always lots of classes for different fitness needs and levels. The staff are very friendly and helpful, whereby if you need a specific training program, then one of the gym staff will gladly help you to make one up. You just need to make an appointment. The cafe/bar downstairs serves a wide range of delicious ...
djeva1's full review | 386 words
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