Norwich, Bannatyne's Health Club Reviews

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1.4 stars
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Average Ratings for Norwich, Bannatyne's Health Club

  • Value for Money1.2 stars
  • Overall rating1.4 stars

 

5 Reviews For Norwich, Bannatyne's Health Club

  • maximummuscle35 1st Apr 2009

    Reviewer rating: 2.5 stars


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    Good Points: Full range of equipmentHelpful staff


    Bad Points: Membership policies too strict and not flexiableCleanliness in changing rooms needs improvingClasses to be organised better


    General comments: A gym that has plenty of equipment available, well laid out with friendly and helpful gym staff. A good sized cafe with a good choice of food and drinks. As a working gym Bannatyne's in Norwich is very good, I just would like to see the company introducing some flexibility with their membership policies regarding joining and cancelling. I feel more people would join and current members would be willing to sign up second time round if this was available. Im sure we understand from a business point of view the reason to have 12 month contracts and issuing 3 months notice periods but is it necessary in every case to be so rigid when implementing this, I think not. Why I hear you ask? Because people's lives do change beyond our control. We can't predict an accident, illness, job loss or other event that may happen to us in the future so I would like to see Bannatyne's doing more for it's customers by introducing some 'flexibility' in their membership contracts. For example having a 'suspension period' available for members to use and reducing the notice period to one month would be a positive step in the right direction. I hope Bannatyne's can show that by implementing 'flexibility' within the current membership policy his current and future members would see he has a heart as well as good business sense. Good business sense after all is looking after the customer isn't it?

  • Guest 23rd Jan 2009

    Reviewer rating: 0.5 stars


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    Bannatyne's Health Club, Norwich, has lots of good and new equipment. Expensive considering other gym memberships. I found the staff to appear un-caring towards me and unwilling to compromise! I think they offer poor customer service but good facilties.

  • lynesj 17th Sep 2008

    Reviewer rating: 0.5 stars


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    I broke my ankle in June this year and was unable to go to the gym. I asked if I could suspend membership but they said they do not do suspensions and that I would have to cancel. I sent a doctors certificate which said clearly that I had a broken ankle but this was not enough, the doctor had to state that 'I could not go to the gym'! So I had to get a letter from him (cost of £15.00) stating that 'I could not use the gym' ... like it wasn't obvious! I have been paying £667 ever ...

  • stevenees 24th Mar 2008

    Reviewer rating: 0 stars


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    My wife was diagnosed with Breast Cancer in January. I requested that Bannatyne's suspend membership until January 2008 as we would not be using the Gym for obvious reasons whilst she underwent chemotherapy and later an operation.

    They see this as no reason to allow a suspension for a period. Indeed, they charged my wife 3 monthly payments and a £25 cancellation charge to close her membership as they do not "do suspensions".

    So if you are happy to join an organisation with this attitu ...

  • djeva1 Rank: Lieutenant-Colonel 12th Nov 2006

    Reviewer rating: 3.5 stars


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    Bannatyne's health club in Norwich is a very good gym, with plenty of top of the range equipment. Whenever the gym gets busy, there is always plenty of equipment to go round, and there are always lots of classes for different fitness needs and levels. The staff are very friendly and helpful, whereby if you need a specific training program, then one of the gym staff will gladly help you to make one up. You just need to make an appointment. The cafe/bar downstairs serves a wide range of delicious ...