Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.
Written on: 19/07/2014
The cosmetics of the club were of a standard expected from a council run gym/pool facility! Poor customer service from reception to the cafe,staff definitely not interested,can only describe it as of they were there doing community service!!.. The only nice and welcoming experience was from the spa ladies.. The changing rooms were a poor layout,not very modern. The walk to the pool was awful,nothing relaxing about having to go down stairs that looked like it had come direct from a run down… Read Full Review
Written on: 14/06/2014 by Janiah52 (1 review written)
As with many of the other reviews, there is no flexibility with membership, to the point of being them being dishonest when signing up. My 18 year old daughter asked to join for a month, was very clear that she would be going travelling etc. No problem they said, cancel any time they said. How wrong could they be. They said that they ad to have her banking details..... she cancelled before the end of the month but guess what £55 comes out of her account! Okay maybe she was naive but she's only… Read Full Review
Written on: 27/05/2013
My experience of being a member of this gym was not a good one. The staff are unfriendly and unprofessional. When I was leaving the gym and walking through the reception area, a male member of staff asked the other 2 female members of staff, who were also in the reception area, "are there any fit women in tonight?". An unprofessional comment to make in front of a member. I get the impression that unless you are a "fit woman" you do not count in a place like that. I was kept waiting for my… Read Full Review
Written on: 20/03/2013
Having been a member for many years and looked forward to my Tuesday nights aqua, I now find that it is no longer. This class has not been tried on another night to see if more people were able to participate and now us workers (who do pay the premium rate) no longer have the option of this class. We were told that the other classes had not been affected and that we should join them but obviously this is not an option. I feel that we are paying a lot of money and being discriminated against… Read Full Review
Written on: 17/11/2012
I feel it would be important to stress that most of the more critical views on the site seem have focused on the staff members at Bannatyne's failing to be more accommodating about stressful personal situations. While it can definitely be viewed as rather impersonal, we are talking about a a large corporate club, and in my experience I have not encountered a gym of a similar ilk (Fitness First, LA Fitness, Virgin Active, etc) that hasn't responded in exactly the same way. If your main concern… Read Full Review
Written on: 19/08/2010
Very good gym, with excellant resources available, would definately get a memship and attend regularly. Gym contains very high tech equipment with a relaxing atmosphere… Read Full Review
Written on: 01/04/2009 by maximummuscle35 (1 review written)
A gym that has plenty of equipment available, well laid out with friendly and helpful gym staff. A good sized cafe with a good choice of food and drinks.
As a working gym Bannatyne's in Norwich is very good, I just would like to see the company introducing some flexibility with their membership policies regarding joining and cancelling. I feel more people would join and current members would be willing to sign up second time round if this was available. Im sure we understand from a business… Read Full Review
Written on: 23/01/2009
Bannatyne's Health Club, Norwich, has lots of good and new equipment. Expensive considering other gym memberships. I found the staff to appear un-caring towards me and unwilling to compromise! I think they offer poor customer service but good facilties… Read Full Review
Written on: 17/09/2008 by lynesj (1 review written)
I broke my ankle in June this year and was unable to go to the gym. I asked if I could suspend membership but they said they do not do suspensions and that I would have to cancel. I sent a doctors certificate which said clearly that I had a broken ankle but this was not enough, the doctor had to state that 'I could not go to the gym'! So I had to get a letter from him (cost of £15.00) stating that 'I could not use the gym' ... like it wasn't obvious! I have been paying £667 every month for… Read Full Review
Written on: 24/03/2008 by stevenees (1 review written)
My wife was diagnosed with Breast Cancer in January. I requested that Bannatyne's suspend membership until January 2008 as we would not be using the Gym for obvious reasons whilst she underwent chemotherapy and later an operation.
They see this as no reason to allow a suspension for a period. Indeed, they charged my wife 3 monthly payments and a £25 cancellation charge to close her membership as they do not "do suspensions".
So if you are happy to join an organisation with this attitude (I… Read Full Review
Written on: 12/11/2006 by djeva1 (51 reviews written)
Bannatyne's health club in Norwich is a very good gym, with plenty of top of the range equipment. Whenever the gym gets busy, there is always plenty of equipment to go round, and there are always lots of classes for different fitness needs and levels. The staff are very friendly and helpful, whereby if you need a specific training program, then one of the gym staff will gladly help you to make one up. You just need to make an appointment. The cafe/bar downstairs serves a wide range of delicious… Read Full Review
As rated by real users
" Scruffy, No knowledge, bad enviroments " Read More
" Love this club! " Read More
" Dirty " Read More
" Bedford LA Fitness-The Good,The Bad,The Ugly " Read More
" Locker theft warning at David Lloyd Sudbury Hill!! " Read More