Aegean Airlines Reviews

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★★☆☆☆
1.5 / 5
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Latest Reviews

★★☆☆☆

“flight cancellation- half of the passengers are...”

Written on: 12/10/2014 by marikafe (1 review written)

Dear Sir/Madam, I am sending you this email to kindly discuss about an issue and advise me for any potential solutions please. First of all, we had booked our holiday to Abu Dhabi with Aegean Airlines from 21st till 28th of November, as my family and I usual fly with Aegean. Our fight was cancelled offering the alternative option of Etihad airlines. Out of the 3 separate bookings, I was the only one informed via email for the cancellation; if were not I, my parents would not have been… Read Full Review

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★☆☆☆☆

“reservation before 2 months cancelled overbooking 21sept”

Written on: 24/09/2014 by BrileyThurston114 (1 review written)

Reservation ticket from athens to Budapest cancelled due to overbooking. The employees are inpolite and with bad behaviour. They said that the company has the right to do that without a notice. So the woman was standby and finally not travelled. They ignore her it was terrible situation. If i have the company all personnel must fired. Sorry for the owners that they employ such personnel especially in the aegean office in the athens airport. Not travel with aegean… Read Full Review

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★☆☆☆☆

“NIL CISTOMER SERVICES, NIL CARE FACTOR”

Written on: 30/07/2014 by AdelynGutierrez410 (1 review written)

The airline lost the luggage of about 10 people out of about 40 passengers on a short half hour flight from Mykonos to Athens. Passengers saw their luggage go on the plane, we suspect that as the aircraft was running late, they didn't bother unloading all the luggage so they could turn the plane around quickly to make up time on their schedule. Baggage staff couldn't be less helpful or care less. Eventually they recorded our details on a world tracking system website and said our luggage… Read Full Review

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★☆☆☆☆

“Deceitful and unprofessional”

Written on: 29/07/2014 by ctMcCaffrey254 (1 review written)

I bought 2 tickets, Tel Aviv to Athens and back. The departure flight automatically included baggage, while the return flight did not. I found myself having to pay for a bag I didn't pay for on the way to Athens. Though it did say in the small letters that the baggage is not included in the return, they managed to fool me to miss it. This is not the first time I buy a ticket, and in the airport I saw at least another person that was deceived the same way. All the supervisor in charge is " it… Read Full Review

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★☆☆☆☆

“bad company”

Written on: 20/07/2014 by Silva48 (1 review written)

I was traveling from Athens to CDG Pasris Airport and I included in the flight and airport tranfer to my hotel. The flight was good, but the food that was served was terrible. The transfer was made by a driver that had my name written wrong and he did not spoke English, so the communication was impossible. At the return from the hotel to the airport the driver was late in the appointment… Read Full Review

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★★☆☆☆

“Poor self check-in machines”

Written on: 14/07/2014

Flew London Heathrow - Athens and back in June 2014. Aegean have introduced these hopeless self check in machines. Having already checked in online and printed our boarding passes we ignored the machines at Heathrow and went straight to the desk, where the assistant refused to serve us until we had used a machine. But this would not recognise our name or booking reference or passport numbers. We tried again and again until eventually a member of staff sorted it for us. Not a good start as far… Read Full Review

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★☆☆☆☆

“under no circumstances!”

Written on: 04/04/2014 by lesbrad (1 review written)

I'm in total agreement with all the comments about customer service.I booked a business class seat back in Oct 2013 and 2 weeks ago while checking on My Bookings noticed I'd been downgraded!Aegean couldn't explain why and referred me to the travel agent I booked with...shifting the blame!They took up the cause and it appears Aegean are no longer operating a business class on this route.No warning,no alternatives.I'm aware that they would be required to refund 50 % of my ticket but that's not… Read Full Review

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★☆☆☆☆

“Buyer Beware”

Written on: 30/12/2013

They will gladly take your money for a ticket and say that you can have a small refund and then not even refund that. I have never seen such a difficult procedure. Things must be bad in Greece when a major airline like this will not perform a small service like a partial refund… Read Full Review

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★☆☆☆☆

“FLIGHT DELAYED-UNABLE TO USE VOUCHER FOR FREE FLIGHT”

Written on: 25/11/2013 by egreen13 (1 review written)

Poor Service!! Flight was delayed 6 + hours. We received a voucher for a free flight. They never allowed me to use the voucher for a free flight back from Greece 2 weeks later. … Read Full Review

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★☆☆☆☆

“Thanks AEGEAN!”

Written on: 09/10/2013 by MrCole (1 review written)

The short connecting flight from Athens to Istanbul left us stranded in a foreign country being put on standby by AEGEAN and not being offered any refreshments or food. They could have easily booked us a flight and sent us to a hotel but they bluntly refused. Instead we waited 12 hours at airport till 3 am, then slept for 4 hours at a hotel and the following morning we were put on a flight apart from each other. We should have arrived home on Sunday morning, instead we arrived 6am on Monday… Read Full Review

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Louise_Lr's Response to MrCole's Review

Written on: 14/10/2013

AEGEAN had the worst attitude of any airline I have travelled with yet.
I will never be booking with them again, and will recommend that people look for other alternatives.

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★☆☆☆☆

“Honeymoon mode destroyer ”

Written on: 19/09/2013

I was on my honeymoon when i first visited Santorini this year; on my way back unfortunately i was on flight A3351 heading to Athens (Sept 4 2013). it was delayed due to a problem in the plane. it made us miss our 2nd and 3rd connection after reaching athens. they could not handle the passengers; they did not check who should be served first if the plane they should take is about to leave; and finally we reached the agent counter after 4 hours standing in line and every possible help is fading… Read Full Review

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★★☆☆☆

“Poor customer support”

Written on: 30/08/2013 by MM138 (1 review written)

I flew with Aegean from Chania to Thessaloniki on 23 August 2013. En route my baggage got lost. The customer support of this airline that has supposedly won so many awards is SHOCKING! The phones are almost never answered, even the customer complaints department. I have spent a ridiculous amount of money on airtime for my mobile phone only to be placed on hold, transferred and waiting for someone to answer. My bag was supposedly found in Oslo after 5 days. I instructed them to send the bag to… Read Full Review

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★☆☆☆☆

“One star is one too many”

Written on: 25/07/2013

Worst customer service. Lost our bags. 3 days later received them after pleading with them on the phone to please find them because half our trip is over. She says, you should stop calling so much because they will get mad. Sent the the receipts for a refund, gave them my bank information like they requested and never received a refund. I cant believe this company. I am so disappointed that after a month and half of being back home, this issue is still not resolved. What a HORRIBLE company… Read Full Review

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★★★★★

“The tourist agent Stelios was a life saving ANGEL!”

Written on: 25/07/2013 by suzy777 (1 review written)

Me and my boyfriend missed our flight and got to the airport a day after at 12:15 AM by mistake. Stelios, whice is the agent on the ground tried really hard to get us on it anyway.. but it had only 1 empty seat. Stelios gave us his personal phone number to call a day after and try to book us 2 seats if someone won't show up to one of the flights. At the same night, after the check in was closed, he offered to take us to hotel since it was so late and there were no more buses that night. He… Read Full Review

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★☆☆☆☆

“This airline has the worst airline customer service...”

Written on: 27/06/2013

This airline has the worst airline customer service that I have ever encountered. Agean customer service agents were unable to confirm a wheelchair provision, despite it being booked 2 weeks earlier. I found the customer service were unhelpful: she kept repeating the same statement over and over again. After asking to speak to her manager (who doesn't speak english very well), she kept repeating the same statement as her subordinate and accused me of not being able to understand her statement… Read Full Review

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★☆☆☆☆

“People said never fly with Aegean AIrlines again. I agree.”

Written on: 29/05/2013 by ann1sa (1 review written)

I had a very unpleasant experience on my recent flight with Aegean Airlines. One of the crew had a very bad attitude. First of all, she never smiled at all. She just drop the food in front of me in a very rude way without saying anything and when she asked to collect my snack box, she said it in a very rude tone of voice. Second thing, its about pre landing check. I was using an earphone, with the music off. She told me to turn it off. I said yes. Of course, I am also a cabin crew, and also… Read Full Review

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Ed.mac's Response to ann1sa's Review

Written on: 22/06/2013

Perhaps you're being a bit hard on her.
She was probably just trying to be on the safe side.
Although i have never traveled with Aegean Air, i don't believe it is that bad.
Last thing, use correct grammar!!!

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★★☆☆☆

“Awful service!”

Written on: 15/03/2013

One of the worst airlines I've ever used The food is not fresh and really bad. The airplanes need refurbishing. I'd never use them again unless there's no other alternative!… Read Full Review

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★★★☆☆

“Baggage delay”

Written on: 11/12/2012

12 Nov. From Athens to Rome. Baggage was delayed for more than a day, and when I finally collected it on my own initiative, it was already 4 days. After one month, there is still no email nor explanation from the Airlines; this is so even after I have given feedback and requested for explanation on its website… Read Full Review

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★★★★☆

“Excellent flight”

Written on: 17/11/2012 by Tricia33 (1 review written)

I recently flew from LGW via Athens to Heraklion and I highly recommend Aegean. I booked online and no problems with check in. Flight attendants were happy and very polite, plus smart. Free headphones and in flight movie/music. (Just beautiful listening to classical piano flying over Greek islands) Food basic and rather bland pasta with a smidge of tomato sauce, but what do you expect! It filled a gap. Two lots of orange juice and good coffee. Comfortable seating and a smooth landing… Read Full Review

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★☆☆☆☆

“Worst Airline in Business”

Written on: 07/08/2012

Delayed flights constantly, rude staff, extortionate baggage fees, spontaneous change of luggage allowance without warning. Just the worst airline, save yourself the money and hassle… Read Full Review

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