Written on: 06/09/2011
I actually got my items close to right on time. The website and customer service did tell me that at times, the items will be stuck in customs. But if you take out those days they were in customs, it really was 14 days that it took to reach me. So delivery was good for my experience. What is interesting to note is be careful with any items that you buy in the bargain bin. I ordered some region 3 DVDs and I can assure you they are bootlegged from Hong Kong. They are not the official DVDs. If... (read more)
Written on: 06/04/2011 by fluntum (1 review written)
CD was pre-ordered. So my order was processed before release date. 24 days since 'despatch' - no CD. Their website says deliveries are 5-10 days. They are refusing to refund me even though they agreed to by now in a previous email. They have just sent another excuse re the order and asked me to wait longer. They are dishonest and do not keep to their own rules. They come up with new excuses and constantly just request that I wait longer. I regret ordering through them and will not again. (read more)
Written on: 05/04/2011
Just the worst company to deal with. They have 'lost' my orders, asked me to send them order details that they should have, ignore my emails asking where my order is - and worst of all, never commit to a delivery date. My latest order - which incidentally will be my last - is now 7 weeks overdue and I still don't know when/if I'll get it! Stay away from this company - they are clearly running the business on a shoestring and have no proper systems or processes in place. Terrible. (read more)
Written on: 17/03/2011
Same as previous reviewer, they send unwanted email which you can't opt out of, they say they don't have the email address they are spamming on their records. Their previous website allowed user account login, but guess what, the change/removal of email address didn't work and now they have temporary website that I can't log into at all. Some companies just feel pukka when you're using one but this one just smells fishy. Use at your own risk. (read more)
Written on: 16/03/2011
Pre-ordered Dragon Age 2 Signature Edition in January 2011 from Bang CD. They took payment from my account immediately which annoyed me because the game was a pre-order. The game was released March 11th 2011 but haven't received anything. I emailed Customer Services and first they said they had lost my order info, and to email my order reference email to them (which luckily I had kept) so they could dispatch my order. This I did, then a few days later they emailed again to say this in bad... (read more)
Written on: 14/03/2011 by davidmcc3 (5 reviews written)
As far as I can remember, I've never bought from these people. However, I've suddenly started to get sales emails from them.
I checked to see if I have an account (using the email address they are sending to) ... their system says there isn't one.
I've sent them messages through their contact form asking them to stop sending email messages. They haven't stopped.
It's difficult to know what to do next as they appear to be based in Singapore (see addresses in their About Us page). I have no... (read more)
Written on: 12/02/2011
My experience is the same as others. Ordered item on 24/1/11 and as of 12/2/11 am still waiting. No replies from 'Customer Support'. I am going to claim money back from my credit card and stick to using PLAY. That will teach me to try and save £1.00! (read more)
Written on: 11/02/2011 by jaysinc (1 review written)
Avoid at all costs. Don't deserve 1 star rating. Up front price might appear good but if you can't match it elsewhere, pay more and receive product reasonably quickly from a reputable source. (read more)
Written on: 26/01/2011
Same as comments below, ordered CD on 6/12/2010 and still waiting!!!! Emailed them before i finished up for Xmas hols 18/12/2010 requesting delivery date as CD was for Xmas present....they replied on the 19th to say CD was despatched 9/12/10!!
I have been emailing since as have not received CD and they have not replied!!!!! V annoying!!!
Does anyone have a contact number for them?? (read more)
Written on: 19/01/2011
A mixed experience but not as bad as I expected! I bought a CD/DVD from Bang on 12th/13th January. I subsequently read some reviews on here and had a panic that they were just a con (alarm bells rang when I didn't receive an order confirmation and emails chasing for an order confirmation were ignored). I tried to cancel the order, again no response. BUT yesterday (18th Jan) the CD arrived with no problems at all. So in my experience they are not just a bunch of con artists although... (read more)
Written on: 08/01/2011
Worst company I have ever dealt with on line completely ignore all youre mails apart from 1 preformatted e mail. Ordered cd as Christmas present on 5/12/10 which they failed to deliver until 6/1/10. Total disregard for customer, rubbish company, do not use them under any circumstances by the time I got the cd it was over £1 cheaper in the supermarket. (read more)
Written on: 08/01/2011
I bought a CD on the 4/12/10 which was dispatched on the 6/12/10. It is now 7/1/11 and it STILL has not arrived. It was a good price and i know this site has been going for a while so didnt think there would be any issues. When trying to contact them there is no number to ring as based in Singapore. I have sent numerous messages via customer support to receive no reply either. When emailing it comes back saying there is error and could not be delivered. I will in future do my research when... (read more)
Written on: 19/12/2010
Have been buying off BangCD for a number of years now and have never had a problem. It does state that items can take 1-2 weeks for delivery. If people want them quicker then they should go to a shop to buy them. I have recommended them to a number of friends who also use them. Must admit, their prices have gone up quite a bit - when I first started using them a while back their CD's were around £5.99 - £6.99 for new releases. They are now around £7.99 - £8.99. Have only every bought... (read more)
Written on: 17/12/2010
How can they be allowed to trade with such disregard for their customers. I have today cancelled my credit card payment having waited for 3 weeks for a cd that is top of the charts. If stock was that hard to come by then surely it would not be charting so highly...
APALLING SERVICE - DO NOT USE!!! (read more)
Written on: 17/12/2010
wish i had read these comMents before placing my order im still waiting after two weeks and have had no responses to the emails i been sending everyday - DO NOT BUY FROM BANG CD!! (read more)
Written on: 14/12/2010
Ordered a cd for my niece on 24TH November and am still waiting!!!! They do not reply to emails........AVOID AT ALL COST! (read more)
Written on: 08/12/2010
i ordered new moon when it was released orignally but never received this. i sent loads of emails and was told that they could not be delivered. i have purchased tons of stuff from this site over the years and tought it was just a problem with my order which obviously is not the case. why are they still being allowed to operate if they are not delivering the goods. its a disgrace. (read more)
Written on: 07/12/2010
rip-off outfit, who will take your money, not deliver and then subscribe you to spam emails flogging iPad accessories! And their "unsubscribe" goes nowhere - this is one of the worst companies out there - AVOID! (read more)
Written on: 02/08/2010
If I could give Bangcd a zero rating I would ! I have bought from them on and off over the years and found them reasonable - good value , limited range or products but woefully slow.
Apparently they have not been taken over and the PS3 game I ordered Nov.2009 has evapourated ! Afetr countless emails to them about the delivery date I was told :-
1. Be patient , we are awaiting delivery from our supplier
2. Next came " Further delay but if I wanted a refund to let them know.
3. Next... (read more)
Written on: 28/07/2010
Cannot send an email to Bangcd, so i guess they are having major problems, and i also guess i will not get my CD as i think they have/are going out of Business, so stay away from BANGCD, don't risk your money, shop elsewhere!!!!!! (read more)
Written on: 17/07/2010
Unreliable, dishonest, cheaters, wast of time and money. Customer service not excisting and doesn't respond to emails. Would certainly not recommend to my worst enemy. I'm actually impressed that they still a able to do internet business at all - in most countries such a business would quickly be closed down. Avoid, avoid - no need to even consider doing business with them... (read more)
Written on: 12/07/2010
Useless - they couldn't deliver one product in time. And now they have rejected a perfectly valid cashback claim taking 7 months to do that. (read more)
Written on: 02/07/2010
I'm yet another one who has been waiting for months for a purchase and not received it. E-mail error every time I try to contact them. Just look at some of thier pre-release dates e.g. 20/4/10!! This is July!! That should tell you something is not right.
The Bang CD of yesteryear has gone. DO'NT ORDER FROM THIS SITE!!! (read more)
Written on: 27/05/2010
I got the 'sorry but stock is still outstanding reply' for about a month, then the 'sorry, stock is still outstanding, but if you want a refund we'll give you a voucher' and now 'sorry, we've been taken over so we're not going to supply you and suggest you claim your money back from the card issuer. Oh and if you want to reorder from us, we'd happily supply you in future'. Fat chance comes to mind. DO NOT USE THIS FIRM, they used to be good but are now SCAMMERS (read more)
Written on: 19/05/2010
bang cd! I waited months for an order and then eventually got the following very cheeky mail
Tue, May 18, 2010 12:54:55 AMBangCD Order Number: PFG00980625
From: Customer Support
Thank you for contacting us regarding the above order.
Bang Media PTE is no longer the owner of Bang CD, as of May 1st 2010 BangCD is now owned and operated by Apex Champ Ltd.
Written on: 17/05/2010
Agree with other recent reviewers - this used to be an excellent site but has apparently been bought out recently by some swindling thieves and is to be avoided at all costs. They are now refusing to honour previous orders and recommending contacting card issuers to obtain refunds. Please do not get robbed by these thieves and AVOID AT ALL COSTS!!!!! (read more)
Written on: 02/05/2010 by barney57 (1 review written)
Till december 2009 no problems with Bangcd. Then I ordered a Blu Ray dvd from Harry Potter. After 3 months no dvd and they promised to give me my money back. But I'm still waiting. In the meantime I ordered a cd from Jimi Hendrix and I'm still waiting for it as well!! 30 euro down the drain.
And the worst part: they don't react at emails and the site is still open. So think three times before you buy!! But better don't buy at all!!! (read more)
Written on: 30/04/2010
Used to be excellent - cheap, quick delivery, reliable. Not sure what has happened but haven't received a CD ordered 2 months ago and emails are now being bounced back. Have they closed, gone bankrupt or just plan stealing from customers now? From the comments here, it appears I'm not the only one. As others have said - don't give them a penny. (read more)
Written on: 09/04/2010
AVOID AVOID AVOID!!!!
Cant stress enough the appalling service and total lack of customer support and care. Pre ordered a dvd 2 months ago which never arrived, no emails answered and have now logged on today to find that my order has disappeared of my orders list! No refund, no dvd just 12.99 worse off. Try cdwow, amazon, the hut instead. (read more)
Written on: 06/04/2010
Beware of this company-they are based in Singapore and they deal in imports which is why they seem to be bargains. I ordered a CD in January which was being released 8th March. They debited my account straight away ! I asked where my CD is and they are still waiting for stocks and offered a refund if I wanted to cancel. I cancelled and am now being told they can only give a credit voucher. I am stiil persuing a refund (read more)
Written on: 22/03/2010
I have used BANGCD before with no problems. However I ordered a CD some time ago ago and they appeared to be a glitch with their payment system as I didnt receive a receipt and a week later there is still no record of any order but to my horror they have debited TWO amounts from my bank account (neither which add up to what I bought). I have emailed numerous times with no repsonse. The bank wont help me either (I paid by debit card) and their helpful advice was to `contact police' I did... (read more)
Written on: 22/02/2010
last time i wrote on here i had my money taken from my account but recieved no goods. this was back in november 2009.
After many e mails with no response i eventually got a reply from customer services in feb 2010 i then forwarded debit details and a screen shot of my order and im glad to say recieved a my monies back to my account this week end of feb 2010
Written on: 08/02/2010
Awful site. Ordered a DVD for xmas which was never sent - I ended up having to buy it from Amazon, which of course managed to deliver it to me in 2 days only a week before xmas. Usual great service from Amazon. Contacted BangCd to cancel the order - they'd already taken my money so I requested a refund. I have written to them 3 times and nothing. They still owe me £12.99 and their website still says "awaiting stock". This is the worst online site I have ever used, and it is the first and... (read more)
Written on: 06/02/2010
NO ITEM RECEIVED! NO EMAIL REPLIED! Never had such terrible shopping experience online. DO NOT USE the web!!!!!!!!!!!!!!!!!!!!!!!!!!!!! (read more)
Written on: 28/01/2010
I had previously purchased from Bangcd and was always very happy with the service and delivery time so had no reason not to use them again. However in November I ordered 4 CD's and they never showed up after 3 weeks. I sent at least 6 emails and got no response. I set up a dispute with Paypal and got a full refund withing 24 hours and 2 days later a reply from Bangcd. About 2 weeks later I got the goods! There was no postdate marked on the envelope but i suspect the goods only got shipped... (read more)
Written on: 26/01/2010
bang cd ...after ordering about 15 days before christmas,on site say 5 days delivery max ,,,out of 3 iteam i sent for ,2 arrived about 3 weeks after ,and 1 compleatly dissapered,,, 4 emails to there custmers service seem to not exsist no replys at all ,at all.they are misleading as thay are based in singerpore ,these dont seem to care .stick to amazon .co,,,,we orded and it arrived within 3 days,great service,pay the few pence more its better in the long run,,, (read more)
Written on: 24/01/2010 by armittj (1 review written)
My order for Physcoville bluray (est 3 - 5 day delivery)placed on 18th OCTOBER 2009 has still not been sent as of 24 January 2010!!!!!. It is not in the post or even been posted. This must be the crappiest company on the web. Note that the order was paid for when it was placed in October. There has been no reply to the customer services web mail. Note that you cannot use your own email account to send, and therebfor you do not have a copy. I hate this web only contact. I have over 3400 dvd's... (read more)
Written on: 15/01/2010
Item has not arrived after a month, emails are being ignored, from looking around on message boards it would seem that I am one of many. Found out they are Singapore-based and have heard they are currently in difficulties so not much prospect of getting my money back. AVOID (read more)
Written on: 13/01/2010
DO NOT TOUCH THIS SITE WITH A BARGE POLL !!!!
THEY TAKE YOUR MONEY, THEY SEND NO EMAIL OF CONFIRMATION AND THEY DO NOT DELIVER YOUR GOODS OR REPLY TO ANY EMAILS, THEY ARE BEING DEALT WITH BY THE POLICE FOR TAKING MY MONEY, THEY ARE MONEY GRABBING THIEFS,I ORDERED 9 CDS FROM THEM ON THE 6TH OF DEC AND STILL HAVENT RECIEVED THEM OR HAD ANY EMAILS FROM THEM!!! £50.00 IS ALOT OF MONEY, DONT TRUST THEM !!!!! PAY THAT LITTLE BIT MORE AND GET THEM FROM SUPERMARKETS OR OTHER LEADING WEBSITES LIKE... (read more)
Written on: 11/01/2010
Ordered a CD as a Christmas present at start of December. The website items usually despatched in a few days. 2 weeks later when I emailed to ask where the item was and explained it was a Christmas present, I got an email back saying my item was due for despatch the next day and to allow up to 2 weeks for postage. I emailed back telling them to cancel the order. I got no response. Very poor service indeed. (read more)
Written on: 11/01/2010
YOU DONT GET YOUR GOODS AND YOU DONT GET A REPLY TO EMAILS (which is ONLY POINT OF CONTACT )
stay away (read more)
Written on: 10/01/2010
I ordered the new Snow Patrol CD 2 weeks ago and haven't received it, I have emailed them, but I doubt I'll get a response. They debited my account swiftly and took my money. This present was for my Dad and I would rather buy from Tesco where the price is higher but the service is better. (read more)
Written on: 08/01/2010 by Sherlockindo (1 review written)
I placed an order for a DVD on December 27, 2009 using PayPal, and then received e-mails confirming order and dispatch. The item was shipped on the next day (December 28, 2009) from Singapore and arrived safely today (January 8, 2010) in Indonesia. Fast shipping and they offered it for free! I will order something again from this company soon. (read more)
Written on: 06/01/2010
I ordered a CD they claimed to have in stock on 4th Dec 09. The estimated delivery was 11th Dec 09. I'm still waiting for the product to arrive, way after christmas, on 6th Jan 2010. The worst thing is I have contacted bangcd by email 3 times!! And still no reply. And, you guessed it. No phone number either. Cowboys! I wouldn't recommened them to anybody. DO NOT USE!! (read more)
Written on: 06/01/2010
Ordered at the start of November 2009, and received an email saying it was despatched. I'm still waiting and every email I've sent has reveived the same reply, which looks to be pre - generated.
Definitely do not order from! (read more)
Written on: 03/01/2010
Placed order on 27th December, received e-mails confirming order and dispatch.
Item delivered on 2nd January, only 6 days (including Bank Hol) from Singapore! Quicker than items ordered same day fom within UK.
Brilliant service. (read more)
Written on: 01/01/2010
I ordered a dvd from them for a christmas pressie. The dvd was the same price as amazon & play but they were out of stock & bang CD claimed to be in stock so thought I would get it in time for Christmas. Still haven't received & wished I had read the reviews before. Complete con artists can't believe they can get away with it. (read more)
Written on: 31/12/2009
Ordered a CD for a Christmas present on 7 December. After 2 emails I was told it was dispatched on 9 December. I did not receive it. Several Numerous emails - no reply. Finally an email from bang promising an immediate refund. No refund yet. I would never use them again and I would give them zero out of 100. PLEASE DO NOT USE THESE PEOPLE. (read more)
Written on: 30/12/2009
CD dispatched 20th November I did not receive it. Numerous emails no reply. Finally an email from bang promising an immediate refund that was on 15th December. No refund or reply to my emails. I would never use them again. Appalling customer service. (read more)
As rated by real users
"Fantastic Service" Read More
"An overall brilliant service" Read More
"Appalling!! " Read More
"Great service!" Read More
"Order not received" Read More