Germanwings Reviews

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★★☆☆☆
2.4 / 5
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Latest Reviews

★☆☆☆☆

“Worst service ever”

Written on: 14/11/2014 by Greenwood309 (1 review written)

We flew from Stockholm to Dusseldorf in BASIC fare. Previously the flight was operated by Eurowings (also a daughter of Lufthansa but with good standards). Now it is Eurowings operated by Germanwings and just chaos. Even if we booked our flight together, we got the seats 12A and 14F. During the online check-in we could not change the seats. Finally at the airport we were told that the Germanwings system is still not compatible with the Lufthansa Eurowings system and this is why seat selection… Read Full Review

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★☆☆☆☆

“baggage lost”

Written on: 23/07/2014 by marco1000 (1 review written)

Flew 19th july with 2 children from london heatrow to southern italy with a stop to cologne germany. For a month holiday to see my family.Well germanwings supposrd to send my bagagge to my final destination in italy. The bag never got there i reported it miising and still after 6 days no bag yet. Nobody know where the bag is. Never received a call from germanwings sent numerous email never got an answer. Call the premiun number just to ear that they can do nothing very bad customer service. In… Read Full Review

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★★★☆☆

“Good travel experiance, bad customer service”

Written on: 18/06/2014 by DillanEnglish414 (1 review written)

The travel itself is good. like with the normal airline, including a simple refreshment if travelling on the Smart fare. However, I got a bad experience with my baggage claim. My baggage got damaged on flight 4U 9773, I submitted the claim upon my arrival in DUS and was told I have to email it also to info@baggage.germanwings.com within 7 days which I did, but they never responded. I tried twice. Also tried to call the customer phone line, but they told me they can only handle reservation… Read Full Review

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★★★★★

“amazing”

Written on: 13/06/2014 by Shieldshd13 (1 review written)

doesnt get better than this, germanwings always on time, excellent fares, lounge access, good beverages… Read Full Review

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Markusschn's Comment

Written on: 14/11/2014

sorry but GW usually does not have any lounge access. Such a short rating looks really like a paid one!

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★☆☆☆☆

“Refusal to get a glass of water by flight attendant”

Written on: 13/06/2014 by DanielFrey (1 review written)

I was refused a glass of water by the flight attendant. this is against international conventions, but not only, the response was rude and no apology given nor by the responsible person of the flight - he was briefed. I suggest to anybody not to use this airline, it has never happened to me before, any low cost airline offers that service, even if reluctantly, but to be told off in a rude way is a very different matter… Read Full Review

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★☆☆☆☆

“No answer to simple questions”

Written on: 20/05/2014 by AryanDolan (1 review written)

I've been trying to get in touch with GermanWings for a week now! No answer to the terrible expensive phone call and I've written 4 messages with a very simple question. No answer. Terrible! What is one to do?… Read Full Review

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★★★★★

“best lcc”

Written on: 16/03/2014 by Clark483 (1 review written)

germanwings 4U. We flew to cologne and had suitcases to check in which you paid for, but everything was really good. You know what to expect and everything is clearly explained! Much better then dreadful ryanair ! You fly with a budget airline so you cant expect first class service. But we have nothing negative to say. Smart fare is great… Read Full Review

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★★☆☆☆

“contacting germanwings by email”

Written on: 14/12/2013

Flight from Birmingham to Berlin was cancelled put on flight to Frankfurt OK took train to Berlin told to claim train fare back from germanwings but this seems impossible as the email address given me at the check ins comes up with no help last year l lost 2 days of my break to Berlin because of cancelled flight by the parent company like everything in life if goes well great when they have your money try and get it back coming back flight great… Read Full Review

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★☆☆☆☆

“AVOID THIS AIRLINE AT ALL COSTS!”

Written on: 06/12/2013

My flight with Germanwings from Helsinki to Berlin was cancelled this morning. Over the years, I have had plenty of cancellations with various carriers, but this is my worst experience by far. The airline never attempted to contact me - no SMS, no email, nothing (I had checked in in advance, so they knew I was on that flight, and they had my email and my phone number). There was nobody in the security area to help - only the departure info that said "cancelled". Nor was anybody at the… Read Full Review

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Julle's Comment

Written on: 06/12/2013

I was about to take this same flight and my experiences are identical, although we didn't get new tickets. We were also told by Lufthansa(?) ground staff, that we can't be re-routed by Lufthansa, because our ticket was bought from Germanwings website, not Lufthansa (even though they belong to the same company group). So, now I'm waiting my money back from Germanwings and after that I have to check if my travel insurance pays the prepaid hotel rooms, train tickets etc. I really can't understand that Lufthansa co-operates with this kind of "Ryanair of Germany". AVOID!

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Muzlim4574575's Comment

Written on: 07/12/2013

ryanair, easyjet and vueling do this EXACTLY the same....so whats the fuzz about? You are not the only pax/flight that was cancelled...

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★★★★★

“well done 4U”

Written on: 25/11/2013

Knowing that germanwings is a no frills, additional charge for everything airline, I have had nothing but positive experiences. The flights went smoothly, there were no delays and it was good value, all in all i would fly with them again. The staff was friendly and pleasant, the flights departed and arrived on time, the aircraft was in excellent condition. I would recommend germanwings to anyone looking to get from point to point efficiently for a great price. Overall, well done… Read Full Review

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★☆☆☆☆

“expensive on Brussel-Stuttgart”

Written on: 01/03/2013

check on flight Brussel-Stuttgart the alternatives: Swiss, Lufthansa even KLM are often cheaper via Zurich, Munich or Amsterdam. You easily pay 250 Euro and you even do not get access to the lounch with a frequent traveller card… Read Full Review

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★★★★★

“Brilliant for their prices”

Written on: 29/08/2012 by SuMao (8 reviews written)

The prices are mostly low and great, you get so much more out of it compared to ryanair and they not only fly from far away from the centre airports. You can really see its a Lufthansa daughter, they have decent design and great sale newsletters where I often catch really cheap flights! Will always prefer Germanwings to other "cheap" airlines!… Read Full Review

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★★★★★

“Ignore the negatives”

Written on: 26/08/2012

Please ignore these negative reviews. I happened to read these reviews and I was extremely worried about flying with them! I flew from London to Germany and then Germany Rome. I then also went did a connecting flight when going back to London, so again RomeGermanyLondon. You can check in online 72 hours before you fly and I did this and was very easy and because I had hand luggage I didn't have to line up at the checkin desk and when I got to Germany I was able to just go straight to the… Read Full Review

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★☆☆☆☆

“Rude staff and delayed flights!”

Written on: 07/11/2011 by maheshkakde (1 review written)

I work in London and my wife studies in Hannover. So we have to frequently TAKE (there is no option) the Germanwings flight between Stansted and Hannover. Firstly the staff is very rude and at times even uncooperative, especially the German staff on the flights. Secondly, the evening flights are delayed all the time. One hour delay is normal and we have had up to 4 hours of delays very often. We have missed the last train/bus so many times and had to take the very expensive taxis instead. And… Read Full Review

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★☆☆☆☆

“Extensive delays becomin a regular occurence”

Written on: 26/10/2011 by hummy1981 (1 review written)

We are regularly travelling between Manchester and Cologne as we have family in both destinations. I have always regarded Germanwings as one of the best lowcost carriers and never had any problems until late last year when we, a family with a two year old, were delayed for the first time - but not for an hour or two, by a whole eight hours without any information on estimated departure etc. As we've not had any bad experience beforehand, we put this down to bad luck, however, we have travelled… Read Full Review

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★☆☆☆☆

“Bad arrangment ”

Written on: 14/08/2011 by ccccc (1 review written)

Bad ! I wanted to write a advice to Germanwings but there is no email address unless you paid to call them. So no service you can see from this point . I was taking germanwings from Majorca to Dtm.you dont get a seats number with Germanwings. so the first come get the better seats. So we were there very early to get a better seat. When we are in there was a guy blocked three seats for his friend who still in the duty free . He swear and pulled his legs blocked the entrance for not let us in. I… Read Full Review

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Ccccc's Response to ccccc's Review

Written on: 14/08/2011

and the guy was a german guy ! shame on you ! really !!

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★☆☆☆☆

“I would never fly Germanwings again, the flight was...”

Written on: 23/02/2011

I would never fly Germanwings again, the flight was fine but our original flight was cancelled. We had to wait 8 hours to get our bags back and then just told to find ourselves a hotel and we would be able to claim back the expenses. So far I have written, e mailed and telephoned Germanwings. The call centre cannot help and there is no response from the e mails or letters. The company is a disgrace and I will never fly with it again. The costs we incurred due to our cancelled flight were… Read Full Review

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★☆☆☆☆

“We flew with Germanwings from Stansted to Hanover and...”

Written on: 24/01/2011

We flew with Germanwings from Stansted to Hanover and back in June 2010. THe flight out was fine, the one back was delayed by three hours due to technical difficulties. I had a business trip the next morning, and due to the delay had to get a taxi home in order to collect the stuff for my trip and make my next flight. I have written to Germanwings repeatedly, asking for recompense for the taxi journey. I've also chased the emails up with phone calls over the last six months. Responses so far… Read Full Review

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Britainboy's Comment

Written on: 14/06/2011

Cannot believe that you have rated this company so badly when "the flight out was fine" and the one back was delayed 3 hours due to a techinical fault which is just tough luck, you should always book a flight knowing that something like this may happen (I always book to go 24 hours or more before what I need to get to a place for incase of a delay or cancellations). Every airline on this planet has delayed flights for the same reason! You cannot expect any airline, most certainly a low-cost carrier to provide or pay for alternative transport for every passenger effected or just one individual (all passengers must be treated equally). In my a view a totally invalid disadvantage pointed out here, one that cannot be avoided by any airline. Also remember that safety is every airline's number one priority!

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★★★★☆

“Germanwings is a good airline which offers good value...”

Written on: 16/01/2011 by Britainboy (23 reviews written)

Germanwings is a good airline which offers good value for money and would recommend. We have flown with Germanwings twice, most recently from London-Stansted to Cologne/Bonn and back. Check-in is smooth and fairly quick at most of the airports they use. Boarding could be more organised as the gate number at Cologne/Bonn changed twice. Their aircraft appear to be clean and comfortable with plenty of legroom. The food and drinks sold onboard are overpriced and the quality could be improved. Also… Read Full Review

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★★★★★

“The flight I was on couldn't be faulted: it was...”

Written on: 07/08/2010

The flight I was on couldn't be faulted: it was punctual, the cabin crew were helpful and friendly, and the plane was spotlessly clean. Food and drink were not included in my ticket, but prices were reasonable. Check-in was also quick and hassle-free. I booked the flight on the internet and made an error in the booking, carelessly booking from Cologne to Edinburgh instead of the other way round. However, on phoning Germanwings, they sorted this right away, without charge (apart from the cost of… Read Full Review

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