Churchwood Financial Services Reviews - www.churchwoodfinance.co.uk

★★★★☆
4.1 / 5
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Churchwood Financial Services www.churchwoodfinance.co.uk

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Latest Reviews

★☆☆☆☆

“Avoid like the plague!”

Written on: 13/06/2014 by hatechurchwood (1 review written)

- misleading information over the phone - incapable and incompetent staff - think by offering you half the management fees they've charged you for nearly a year is OK for really poor service - Left on hold for at least 10 minutes at a time - offer you £250 to introduce someone but don't keep their promise - WOULD NOT RECOMMEND TO MY WORST ENEMY!!!… Read Full Review

By Churchwoodfinance

Written on: 16/06/2014

Thank you for your feedback, we are sorry to hear that you feel disappointed at the level of service you have received from Churchwood Finance. We believe in treating our customers fairly, therefore please contact our Customer Service team so they can look into this for you.

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★★★★★

“Great Service!!!!!”

Written on: 03/05/2014 by McGeevu465 (1 review written)

Churchwood financial have helped me sleep at night now. I was £7000 in debt and Churchwood actually treated you as an adult with great service and are very understanding. I do wish I could recommend the consultant as she was brilliant and still calls me if I have any concerns, etc. would recommend Churchwood to anyone struggling with debt as they have helped me big time… Read Full Review

By Churchwoodfinance

Written on: 06/05/2014

Thank you for your feedback. We’re really pleased you have found a solution which suits your needs and that it is going well. We really appreciate you taking the time to comment on your experience with Churchwood Finance and we will ensure the team are informed of your feedback.

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★★★☆☆

“just signed up and worried that i have doen the wrong...”

Written on: 25/04/2014 by Lacroix187 (1 review written)

i have just signed up but im really worried if i have done the wright thing after reading all the reviews on line, how can i stop this from going ahead… Read Full Review

By Churchwoodfinance

Written on: 29/04/2014

Thank you for raising your concerns and we are sorry to hear you are feeling a little unsure. We are keen to try and resolve any queries you have so we can make sure you are completely happy with your plan or should you still wish to cancel the plan, we can advise you on the process.

Please contact one of our Client Services Officers who will be able to look into your account for you. We look forward to hearing from you soon.

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Neveragaincw's Comment

Written on: 14/08/2014

Please please stop dealing with these leeches immediately. Go to the Citizens Advice tomorrow, and really get on to the road to recovery, without having to pay a ridiculous amount for nothing. Churchwoods extortionate monthly fees are only money that could be repaying your debt. Its a way of preying on people when they are at their most vulnerable. I found this out to my cost.

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★★★★★

“No problem with churchwood finance”

Written on: 10/03/2014 by Shaq78 (1 review written)

I have been with churchwood for about 8 months. I was very worried when I first signed up to them because I read the reviews. To be honest churchwood did exactly what they said they would. They dealt with all my debtors, and assured me that I would initially get phone calls but they would soon stop, which they did after about 6 weeks, if I got any letters I was to just forward them to churchwood and they would deal with it. I even got money back from a credit card company after they had… Read Full Review

By Churchwoodfinance

Written on: 29/04/2014

Thank you for your comments. We aim to provide a high standard of client service to all of our customers and so your feedback is really appreciated.

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★★☆☆☆

“I am with Churchwood Finance because I got myself in...”

Written on: 08/02/2014 by dutch_ing (1 review written)

I am with Churchwood Finance because I got myself in some deep financial difficulty so needed to have my debt consolidated. I received great service, and the employees that I dealt with were always helpful and friendly. However, Churchwood Financial are a greedy bunch.  I pay a monthly 'Management fee' of £37.50 but apparenty this was not enough and this has now gone up to £49.99 I now pay them more then I pay my creditors which is insane. The letter I received said that the changes… Read Full Review

By Churchwoodfinance

Written on: 27/03/2014

Thank you for your feedback. As part of our commitment to treat customers fairly, we ensure all clients’ payments are distributed in a way that means a majority share is paid directly to creditors.

Please do get in touch with our Customer Complaints team so that we can discuss your specific concerns.

Warm regards

Client Services, Churchwood Finance

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★☆☆☆☆

“constant fall calls and call with staff laughing on them ”

Written on: 31/01/2014 by jasper35 (1 review written)

Very very poor constant bullying and calls felt like deleting my no… Read Full Review

By Churchwoodfinance

Written on: 29/04/2014

We are sorry to hear of your experience. We are committed to providing a customer-focussed and friendly service and would like to assure you that we are directing your feedback to our Complaints department who will look in to this.

We hope you will still consider Churchwood Financial if we can be of help to you in the future.

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★★★☆☆

“Good but bombard you with calls”

Written on: 16/01/2014

I have been with Churchwood Financial for the last 8 years or so. I was in a bad position financially before I was introduced to Churchwood. I have had a few ups and downs with them but generally the service has been good. I pay a certain amount a month and receive letters once a month or so with a breakdown of what payments have been made to my creditors. My only critism is that I receive at least 2 phone calls a day from them with voicemails asking me to call them back, I simply dont have… Read Full Review

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★☆☆☆☆

“Beware of This Company”

Written on: 19/10/2013 by almoben (1 review written)

I had over 280 telephone calls from this company withut even making an enquiry of them. I got so angry about it that I wrote a complaint to the FCA (Financial Conduct Authority). The reply I got back was shocking. They sent me a letter asking me to report Churchwood Finance to The Office of Fair Trading and ended their letter to me with the following sentence. "Finally, I can also advise that Churchwood Finance Ltd is no longer authorised by the FCA and therefore you shouod exercise caution if… Read Full Review

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★★★★★

“Good service from Churchwood finance ”

Written on: 15/10/2013 by Mandyherbo (1 review written)

I was surprised at some of the reviews about Churchwood finance . I was in a debt management with them for 25 months . I had no problems with them at all got regular balances and statements and have now cleared all the debts on my plan . I was in a pretty bad place before contacting this company and the relief after dealing with them was immediate. I was not hassled by phone calls as other reviews say and staff were always extremely helpful . Contacting them about my debt was the best thing I… Read Full Review

Almoben's Response to Mandyherbo's Review

Written on: 22/10/2013

Maybe you were luck enough to be with them before they were dropped by The Financial Conduct Authority, when thay had to be careful about what they did in practice. For me thiscompany got my details from lord knows where and made my home life hell on earth. I had to change my e-mail address, telephone number and my mobile number because of this organisation.

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★☆☆☆☆

“STAY AWAY FROM CHURCHWOOD!!!”

Written on: 16/08/2013 by alexfa1990 (1 review written)

My mum got in to contact with Churchwood in 2009 after struggling with £15,000 of debt with which she was only managing to pay the interest. After contacting them online, she quickly received a phone call from a man who promised all her worries could go away by agreeing to an IVA with Churchwood. He told her that after 5 years of paying £250 a month her debt would be clear and all interest wiped. My mum was told that she’d have to pay a £500 setting up fee and because she did not have… Read Full Review

Bekngav's Response to alexfa1990's Review

Written on: 03/10/2013

I have also been with Churchwood just as long and when I advised them I was moving on to Step Change who don't charge fees they would not give me any balances or help with who I still owed money too. I was hoping to have been debt free in a year as they advised when I took out the plan

Don't use these guys !

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Almoben's Response to alexfa1990's Review

Written on: 22/10/2013

My advice to anyone who is in the same situation as your mum, would be to go along to the Local Council who have people working on this sort of thing all the time. I have known people who have gone to our local Council and a lot of their debts were wiped off by the companies voluntarily because only compounded Interest was left to pay and without leavinmg a Default on their Credit File. I know it is always a difficult thing to do but when people start to get into debt and it takes over their lives either go to your own Bank, wich might provide you with a Managed Loan to clear all debts. go to your local Council or best of all write to the people you owe money too. They are always willing to help and they do get asked by customers all the time for help. Your mum wouold only be one of many who Credit Companies hear from every day. I would certainly stay away from companies like Churchwood Finance. Lastly I would send a complaint letter to The Financial Services Ombudsman who might even be able to get a great chunk of your mother's money back for her.

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★☆☆☆☆

“Worst Company Ever”

Written on: 04/08/2013

Please never ever deal with this company. From the beginning I was given bad advice , my debts were handled badly and my creditors were not paid on time. I was spoken to in a rude way by the " advisors ". Eventually I had to deal with the creditors myself. For this I was paying £40 a month, until I woke up, and went to the C.A.B. who promptly helped me sort out a proper repayment plan, and dealt with my creditors efficiently , all for nothing. Churchwood are basically in the same category as… Read Full Review

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★☆☆☆☆

“They don't know what they are doing”

Written on: 23/05/2013

Having been with churchwood for just under a year we now fing ourself in more debt than when we started. Our creditors still hassle us, when we got told by an advise that we would have no more phone calls. We don't get monthly statement of them to say what we have paid or what the remaining balance is that we owe, we have to phone the creditors ourselves, and it keeps going up, so I say to my self I should use the £200 a month I give them and do it myself , so that is what we now do l, pay our… Read Full Review

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★★★★★

“My experience with Churchwood”

Written on: 25/04/2013 by katepotts123 (1 review written)

I am surprised to see some of the comments on here about Churchwood so I thought I would share my experience, I have been using their debt management service for several years and I have never had any problems with them. The people I speak to on the phone each month are always helpful and courteous and are not in a rush to get rid of me. I hope to be fully out of debt soon. this is my honest review of Churchwood and I hope you find it helpful… Read Full Review

Stizzy's Response to katepotts123's Review

Written on: 25/06/2013

They pay their staff extra bouses if the staff can persuade customers to write good reviews

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★★★★★

“Wonderful advice and help”

Written on: 12/04/2013 by ScottNorman (2 reviews written)

I would like to thank to women who I spoke to on the phone recently who gave me some really sound advice, I needed some quick fixes and she spent quite a while on the phone telling me what i could do in the short term. Thanks it was really good of you to take that time. I have since started using Churchwoods services and so far everything is looking good, hopefully it continues like this and i can get back to enjoying things again, sorry to see you have some bad feedback on here, not the… Read Full Review

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★☆☆☆☆

“This company will rip you off DON'T GO NEAR THEM”

Written on: 30/03/2013 by Lulu24 (1 review written)

I terminated my contract with this so called company they took my money and did not pay my creditors a penny which made me in even more debt, I was told that they would take their fee after my creditors at least got some of my money. I was assured I would get my fees back and no other money would be taken out of my account not true, I have just checked my account and they have taken money they also claim they don't have outbound email addresses they are a bunch of sharks DON'T TRUST THEM… Read Full Review

Lasaite's Response to Lulu24's Review

Written on: 18/01/2014

i agree the CHURCHWOOD FINANCE is biggest mistake i ever made. i have pay`d them to make payments to my creditors but they have kept the money for them self`s,they have not contacted my creditors,cos of that i went in more trouble.I try to complain in writing i send over 20 e mails i called them but they ignoring me.Do u know how can i get my money back?maybe there is some one who can help?.

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★☆☆☆☆

“Bad company bad attitude”

Written on: 20/03/2013 by db32 (1 review written)

I used this company for two years during this time i had money coming back to churchwood that never went to creditor. Churchwood couldnt tell me why i had to phone up creditor and ask which payments they recieved and what ones they didnt then phone churchwood who attitude was i couldnt be bothered. They got really rude when i asked what am i paying £36 a month to them for if they dont do anything? Try idebtplan these are a lot easier more professional… Read Full Review

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★☆☆☆☆

“Total rip off's”

Written on: 19/03/2013

I signed up with Churchwood at the beginning of the year and had [name removed] dealing with everything for me, to compete with another company he offered the 2 1st payments of £80 to be paid to my creditors instead of a set up fee and also reduced there monthly payment just to get me to sign. Well 3 month later and Im no longer with them they took 2 £80 payments with in 3 days of each other leaving me with no money and took over a week to have it refunded and then when I rang to see why the… Read Full Review

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★★★★★

“help from the bankrussy team”

Written on: 12/03/2013

I wish to thank the whole bankruspy team for their very kind proffsional help they have given my Daughter during a complex and troubled time of her life. I would reccommend their services to all who found themselves in the downward spiral of debt. I have had most of my dealings with [name removed] and wish to give a special thanks to her… Read Full Review

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★☆☆☆☆

“Total joke”

Written on: 23/01/2013

Have been with this company for about 6years I have always paid them on time but have started getting letters from my creditors asking why I had payed them late and not of the full amount. I have tried contacting Churchwood and all phones have been disconnected, no one has returned my emails. I have recently cancilled my direct debit with them and I'm paying my creditors direct saving myself £100 a month. Churchwood are rude, unprofessional, and a right buch of *%#€@£"… Read Full Review

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★★★★★

“Excellent service very polite and helpful staff ”

Written on: 09/11/2012

I joined Churchwood financial back in 2003 with a massive debt Churchwood made my life a lot easier by spreading out the money I was giving them every month I can honestly say every single person who has dealt with my file since the start have given 100% service to myself they have always resolved any issues I have had with clients I've owed money to I wouldn't have done it with everyone I can finally say now I'm out of debt after 10 long years I would recommend anybody with debt issues to get… Read Full Review

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