JetStar Airways Reviews
Latest Reviews
★☆☆☆☆
“luggage broken and money stolen”
Written on: 14/04/2013 by hkflyer (2 reviews written)
3 of our luggage were broken at the lock and money was stolen from them. Jetstar refused to compensate citing its policy of requiring immediate reporting to their staff. This policy was not told to me when I called their hotline at the airport. Very disappointed of the broken luggage. Very disappointed about the theft. Very very disappointed to Jetstar's handling of our case. Will never take Jetstar again. Trip was from Singapore to Hong Kong. (read more)
★☆☆☆☆
“customer service worst ever”
Written on: 27/03/2013 by Berniehhh
My son passed away in October 2012, he had flights booked from Perth to Adelaide return for travel in Feb/March 2013. I contacted Jetstar customer service to cancel his tickets and was told they could only talk to the customer or a nominated person which he did not have. I was then informed that I would have to get a power of attorney, which can not be got as the person is already passed away,After seeking legal advise and advising Jetstar of this they reviewed the case and reimbursed the... (read more)
★★★★☆
“We are happy to fly with Jetstar”
Written on: 11/03/2013
We flew to Melbourne in November & were very happy with our service, and have just booked our next holiday in September with Jetstar , & would be very happy to recommend it to all our family & friends. If you are tall like my husband is, the exit seats are very roomy , plenty of leg room (read more)
★☆☆☆☆
“Flight Cancelled, Failed to return call 3 times!!”
Written on: 27/02/2013
Booked my last minute flight from Sydney to Brisbane about 3 hours before flight but 45 minutes before departure was informed that my flight Cancelled due to bad weather and that was the last flight of the day. 1.Called and asked for a refund on the ticket but was repeatedly told to wait for a decision and will be contacted after 15 days later. 2. 18 days later there was no calls still. Contact Jetstar and again was asked for all the details once more time. Subsequently, told to wait for... (read more)
★☆☆☆☆
“Complete garbage”
Written on: 24/01/2013 by Garethboult
Closed the gate 10 minutes early; shut the door in our faces so the could close up for the day. DO NOT USE THEM! (read more)
★☆☆☆☆
“21 hour delay! ”
Written on: 03/01/2013
Most New Zealanders are easy-going, happy-go-lucky people. Generally, if we’re offended we tend to vent about the injustice quietly, muttering under our breaths to our friends, while we thank the waiter for the soup that had a fly drowning in it. And, as far as I can tell, it is this ‘don’t get your panties in a twist’ national ethos that seems to be responsible for Jetstar staying in business in New Zealand. I’ve done my share of travelling, having flown around the world four... (read more)
★★★★☆
“Good Airfare! ”
Written on: 27/12/2012
I would recommend this to my friends that are traveling always or going back home.. They have the cheapest airfare I had for this year! =) If its just 4 hours flight.. you dont need fancy stuff in the plane.. =) So overall I am pleased to see my airfare savings this year! I hope they will improve their meals=) ,please .... (read more)
★☆☆☆☆
“Jetstar Price Beat Scam...Beware”
Written on: 13/12/2012
This was such a scam, and I got sucked in. Watch out. I was booking a return flight to Bali, and for one of the legs it was cheaper to go by Virgin, so I called Jetstar and they confirmed they would book the cheaper leg at the 10% discount. They further said they could not book the return leg at the same time so it would have to be done as seperate transactions. So the person processed the first fare, and then she said she could book the second fare as well. So I agreed to do this,... (read more)
★☆☆☆☆
“Less integrity than a cockroach”
Written on: 29/11/2012
It is really a wonder that these sleaze bags haven't been sued for fraud and done everyone a favour by going out of business. Aside from the sneaky way they try to add fees to your online booking, their "customer service" and business "ethics" are nonexistent. Where to begin? About two hours before flight departure, unforeseen circumstances led me to doubt whether or not I could make my flight, which is admittedly rather short notice. I call "customer service" where the automated... (read more)
★☆☆☆☆
“Once but never again!”
Written on: 17/11/2012 by kiwikaryn (2 reviews written)
My mum and I flew with them from Auckland to Queenstown. The first thing I didn't like was that they close the flight half an hour before departure which I think is stupid for domestic flight, Our Air New Zealand does not do that. 2nd thing was having to queue a 2nd time to put your hand luggage and yourself though X-ray machines which was a 1st for me also and again something Air New Zealand does not do. The best thing about the trip to Queenstown was the fact it left on time. On... (read more)
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Showing 1 - 10 of 56 Reviews
★☆☆☆☆
“you live and learn”
Written on: 07/11/2012
i travelled jetstar from Sydney to melbourne ,i was given a seat in the emergency seating which meant i had to put everything in the overhead locker,i wasn't to happy about putting my laptop in the overhead locker but i was instructed by the flight attendant i had to do this. when we landed in melbourne i got my laptop to my horror the case my laptop was in was full of water from the passenger in front's large water bottle. it was so bad the lady who was sitting next to me was soaked as was... (read more)
★☆☆☆☆
“Jetstar is Terrible!!”
Written on: 21/10/2012 by DFJS
Jetstar tried to charge me $400 for 3 small suitcases. They didn't want to refund my money when I declined on the $400 and then laughed at me. I flew Air Asia and saved over $300. Please choose a different airlines and also check Facebook for Don't Fly Jetstar. All Complaints that you won't believe!! How do they stay in business. I bet not for long!!! (read more)
★☆☆☆☆
“They stole my money”
Written on: 27/09/2012
I booked my flight, paid for it, the money came out of my account. Went to check my itinerary a few days before and I wasn't on the flight! Had to pay for a new ticket. Have been trying to get a refund ever since and that was four months ago. Have wasted hours on the phone and even though I provided the evidence that the money had come out of my account, no refund. They gave me a $100 voucher for waiting which I decided to be brave and use. I booked a flight and a week later needed to change... (read more)
★☆☆☆☆
“NEVER AGAIN”
Written on: 16/08/2012 by Claire246 (1 review written)
I spent a semester abroad in Australia, and flew all all the major Airlines present in the country. When flying with Jetstar there were rude flight attendants and their check-in people were very unhelpful. I should have been given 2 free checked bags the way I booked, but was told I had to pay A$210 at the airport for "excess baggage fees". They said I could call in about the flight later and talk to someone about the issue, so I said fine. After the fact the company I used to book my... (read more)
★☆☆☆☆
“Never fly jetstar”
Written on: 12/08/2012 by Useless1
Mechanical problem 3 hr delay. Ground staff caused me plenty of grief because hand luggage 1 kg over. Had to reschedule return flight - domestic bris to Melb. Quoted $100 that was debited from account. Then charged me withoutwny consent after taking first $100 another $35. Service staff incompetent . Will fly virgin next time. Useless (read more)
★☆☆☆☆
“Don't risk it !!!!!!”
Written on: 15/07/2012
Where do you start?? Bad service, faulty equipment,shocking meals,and don't even bother with their customer service team.... And I was Business class!!! I truely feel for the poor sods in economy.... The one redeeming thing I encountered was a few of their younger staff who really appeared to be trying but obviously hampered by their supperiors.. Many better and cheaper options out there folks, I would recomend looking elswhere..... (read more)
Guest's Comment
Written on: 01/08/2012
ha ha....here is mine...
I will never fly Jetstar for an International flight again..... Jetstar your service to me was disgraceful I spent 3.5 hours trying to fix up a ticket, being told I had to purchase another ticket if i wanted to fly, I was willing to do this to fly home but you would not come to the party to the price I purchased my ticket even though at the time I was talking to your staff I was also looking at the website i have purchased my ticket from and they were still showing seats at that price, you were not willing to match and when I said i could then pay a comparable amount you still would not budge... you would not transfer me to Australia or even transfer me to another department that would deal with customer service on a 1 on 1 level, you kept going around in circles and at one stage telling me Jestar could not give me a refund, WELL I NEVER ASKED your staff for this, in fact I told them i would have to chase it up. You told me the booking was there but the payment was not and therefor I will not be able to travel unless I bought another ticket from your website and even when I said I could fax through or email the proof of payment you were not interested...It was well after 3 hours when I got cut off through skype that I rang back and the new girl said no, we have your ticket as being paid for....why the others could not see that is beyond me but I was to meet someone prior to my flight but it took me from 11am to 4pm to fix up your mistakes...including another 1.75 hours fixing up excess luggage in a hotel lobby in Japan.... your staff in the Philippines were less than helpful and blamed me for purchasing a ticket from an independent web site, blamed me for the bad connection,( jetstars free skype connection) thank God it was free..were just not helpful...quoted an excess luggage price for my flight to Melbourne with connection in Cairns, gave the assistant both flights and was quoted a price, then got cut off, rang back and was quoted a price $100.00 more, then $30.00 more, was told I did not give the right information, which I have recorded all conversations with name and ID number. JETSTAR you are shameful, ON the flight I was asleep and you cabin crew woke me up which is fine and said put your seat up right, they did it as they said it,....bad manners and it didnt do my back or neck justice...All the way from Japan to Cairns they were good with the luggage, when I checked in in Cairns they put a fragile tag on my luggage although it traveled fine from Japan cause customs required viewing....but in Melbourne as usual you broke my Item I bought in Italy....shame on you Jetstar yet again... your baggage handlers in Melbourne are terrible, time after time thay have damaged my case and broke my wheels, Another time I accidently pressed a double purchase on your website about 3 yrs ago and rang you explaining it, you said a refund would take 6 weeks....Im still waiting, I booked tickets to Queensland in Feb 2012, I forgot to book luggage both ways thinking you only need to choose one way on a return ticket..You charged me an excess of $160.00 at the terminal even though I said to you my plans have changed and I will be purchasing a different ticket to Sydney and not even using my return ticket can I use the paid luggage from my return ticket as I wont even be flying on it...u said no...AND I was silly enough to purchase tickets to Sydney losing my other ticket and then my partner and I flew Qantas Return from LAX....we are stupid.....AND JETSTAR your service is the worst service I have ever seen...i recorded the bulk of my conversations with names and ID numbers and you would be sick to hear such unhelpful service. I will post this on my website with more detail and a pod cast of the conversation to show just how shameful you are.
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★☆☆☆☆
“Cancelled flight AGAIN!!”
Written on: 30/06/2012
Having returned from UK I was keen to get from Sydney to Brisbane (home) in looking at the website the flight was on time - however while still on computer I received a text message to say that flight had been cancelled and need to contact Jeststar!! I really can't be bothered going into the frustration and abject apathy from the staff at the Airport BUT I will state this now and will honour this statement in the future that REGARDLESS of the price difference I will NEVER book with these... (read more)
★☆☆☆☆
“Rude staff, subpar call centre serve, can't find 0 stars”
Written on: 21/06/2012
Spent most of my time looking at how to select zero stars on 'overall rating' because that best reflects my feelings to this company. Now there's a motza to be won by any new airline who can make it and lease out a terminal or two in Sydney, because most of the airlines there are just tragic with customer service. What I like: - the fact that the plane got to its destination is impressive enough given the pains that accrued on my opinion of the airline pre-flight. - that the seats are... (read more)
★☆☆☆☆
“CRAPSTAR”
Written on: 09/05/2012
We have been issued vouchers over and over due to cancelled flights. We cant even use these vouchers online and when we call the customers service they want to charge us extra for doing the bookings over the phone. So we have 6 vouchers we cant even use. THis is just one of our problems we have with jestar. They would not pay for our one night accommodation and car hire due to their flight cancellation for engine problems. crapstar (read more)
★☆☆☆☆
“Don't fly this airline!”
Written on: 20/04/2012 by DVST
They canceled our flight, no reason, no notice. We had to rebook with Air New Zealand and pay $670 for a oneway from Wellington to Auckland. They refused to refund the baggage charge. My Daughter, who lives in Wellington, say that canceled flights are commonplace. My recommendation is that you pay the price and fly a real airline. (read more)
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Showing 11 - 20 of 56 Reviews
★★☆☆☆
“never fly on time”
Written on: 06/04/2012
Staff or admin are slack asss never fly on time. never inform.delays for some ways no service... No informing why they r keep waiting passengers. No proffessionalism here. (read more)
★☆☆☆☆
“jetstar refuse to refund overpayment in full.”
Written on: 04/04/2012
I made an overpayment for a pair of tickets valued at $315 due to an automated machine fault. A total of $730 was made to Jet-Star. I requested a full refund of the $315 overpayment but instead only $215 was credited back to my account. A ridiculous refund fee of $100 was charged. Shocking... I will continue to pursue this matter until justice is served. (read more)
★☆☆☆☆
“Jetstar refuses to refund cancelled flight”
Written on: 23/03/2012
My flight was cancelled due to the ashcloud in July 2011. Jetstar offered no alternative and would not refund the cost of the ticket. Instead they offered a voucher which had to be used within 3 months. The issue being I had no reason to fly in the next three months and know they have stolen my money. Terrible airline with terrible policies. (read more)
★★★☆☆
“Pay for what you get”
Written on: 20/03/2012 by Craigieboy80 (2 reviews written)
I flew with Jetstar when visiting Oz. Flights were very cheap and basic. Staff on board flight were very attentive and keen to help. I only had hand luggage so had no difficulties that other travellers have stated. (read more)
★☆☆☆☆
“What a Shocker!”
Written on: 12/03/2012
I travelled on Jetstar internationally last week. What an absolute joke! My first flight was delayed 5 hrs due to an 'engineering problem', then something happen on the tarmac with more delays. I missed my connecting flight so I was sent to a hotel which had a bed so hard I couldn't sleep on it. I had to get up 4.00am next morning to get next flight out. Then while in Vietnam my next flight was delayed 7 hours due to the plane breaking down, they had to fly an engineer in from another city... (read more)
★☆☆☆☆
“charged 80.00 for guitar”
Written on: 10/03/2012 by pappy107
I was just charged 80.00 australian dollars for A guitar in A soft case in perth.that every airline let me carry on,even jester ( Quantas) from Bangkok to perth.I' very disappointed and thought I should warn you about this so maybe you won't get ripped off as bad as I did.Happy travels. Pappy. (read more)
★☆☆☆☆
“No compassion. No service.”
Written on: 28/02/2012 by miked60 (1 review written)
I had to cancel my flight because my 20 year old son was diagnosed with brain cancer. I was referred to Jetstar's so-called Compassionate Team and sent them documents. I have not heard back in two months and have contacted their so-called Customer Care group a number of times without even having my complaint acknowledged as received. All of the other airlines that I had booked flights on have refunded the full amount of my tickets. (read more)
★☆☆☆☆
“Disapointing from booking to landing”
Written on: 05/01/2012
Jetstar were a complete disapointment. Regrettfully I booked JetStar online. Several days later I needed to change the flight date. I rang JetStar customer service (service is perhaps not the best word here) and was greeted by extremely rude staff who refussed to assist. The flight was no better with all staff bar one being downright rude and disrespectful. I would never fly with JetStar again. (read more)
★☆☆☆☆
“Worst call center and customer relations ever. ”
Written on: 31/10/2011
Even their CEO does not bother to look into complaint letters direct to him, I do not see why will their staff and vendor call centre bother to pride themselves with their service level. Was played out by the philippines call centre agents without proper call log and failed to process with my request after obtaining my credit card details. Though it is against call centre regulations for agents to keep / hard copy records of customer's card details, seriously doubt the managers do check on... (read more)
★☆☆☆☆
“Putting the B- into Budget”
Written on: 28/09/2011
A few days ago I flew to Singapore for the Formula One GP, and decided to give Jetstar a try since I had not flown with them for many years. The were a little cheaper than the competition but way below in terms of included items. You want food? Swipe your credit card. You want a drink? Swipe your credit card. You want entertainment? Swipe your credit card to activate the screen on the back of the seat. You want good service? Try another airline. The departing flight was two hours late,... (read more)
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Showing 21 - 30 of 56 Reviews
★☆☆☆☆
“Cabin crew are more concerned about playing like...”
Written on: 22/03/2011
Cabin crew are more concerned about playing like children, Making fun of each other on mic etc, i found it very disrespectful. Refund policy is a joke, was due to fly again in a few days to Japan, however due to the unfortunate circumstances in that beautiful country, i decided to cancel, only to be told they will refund only my flight to Japan, not my return ticket. the woman on the phone was cold and didn't care that in future my family of 3 will be using another Airline for our 6 return... (read more)
★☆☆☆☆
“My friend had a flight scheduled to leave from...”
Written on: 05/03/2011 by ryuj504 (1 review written)
My friend had a flight scheduled to leave from Auckland at 17th FEB 11:50pm heading back home to Korea. She was in Christchurch at that time with me and I got her a domestic flight departing CHCH at 7:30pm arriving in Auckland at 8:50pm
Apparently the flight got delayed for an hour, and I was told by the Jetstar staff that it'll leave 8:30pm, assuring me she won't miss her international flight. I went home ASSURED, and got a call from her that she missed her international flight due to...
(read more)
★☆☆☆☆
“ We made the mistake of booking our honeymoon flight...”
Written on: 24/01/2011
We made the mistake of booking our honeymoon flight with JetStar. They lost our luggage and none of the phone number works. The stress of the lost luggage was not comparable to the stress you get from dealing with the unresponsive system and staff who are programmed to say the same thing. When you are in a foreign land, you want help not being misled and directed to the wrong people all the time. We will never fly with Jetstar again, doesn't matter how cheap the airfare is! (read more)
★☆☆☆☆
“We were given an itinerary by Jetstar from Sydney to...”
Written on: 22/12/2010
We were given an itinerary by Jetstar from Sydney to Melbourne, a flight which should take a little over an hour, we were told to board at the International Terminal Sydney,(flight Number JQ29, departing 21/12/10), we did so, the flight was delayed an hour at Sydney, we were told (by a printed Itinerary that the flight would land at the domestic terminal Melbourne), it landed at the International terminal, we were held off departing the aircraft for a further hour, therefore missing our... (read more)
★☆☆☆☆
“I am disappointed. I booked a flight from Singapore to...”
Written on: 29/10/2010
I am disappointed. I booked a flight from Singapore to ho shi Minh on the website and I have been debited 4 times for the same booking. The website didn't work properly. The payment was declined so I tried again, a technical error occured, I tried again....at the end, I called to book my flight. Conclusion, debited 4 times. Actually that's ok. It can happen.
So when I noticed it , I called. They weren't able to find any records of my bookings and asked me to fax my statement as a proof. I...
(read more)
Amanitoba's Comment
Written on: 17/12/2010
I found this review very helpful because...I booked flights Oct. 30 and Nov. 1 and also ran into technical problems with the web site which resulted in my being over charged. Dealing with customer service to correct these errors was an exercise in frustration. Staff were defensive and would not acknowledge any errors on their part. Since I had agreed to the total amount shown on the screen, I was responsible for the overpayment. It wasn't until I commented that if I weren't dealing with a reputable company, I'd think it was a scam. That got their attention and a supervisor finally agreed to correct the error. Problem solved? No. Now my bookings online now show that they are not paid even though both the charges have appeared on my credit card. Trying to resolve this latest problem has been impossible. When I call the customer service line and press 1 for English, I get an Asian language! My traveling companion has been promised a correction but none has appeared. My fear is that we will not be allowed to board even though I have paid for our tickets. I am trying to determine if this company hires incompetent staff or are deliberately wanting to defraud customers by charging small amounts extra and hope they go unnoticed.
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Iamasian's Comment
Written on: 12/10/2012
whats wrong with Asian reps? is discrimination part of your complaint?( referring to the first comment). You can complain all you want but you don't have the right to discriminate. If you're not satisfied with the company? that's fine. You can complain all you want. But not to tell everyone that reads your comment that you had pressed 1 for English and you got Asian Language!
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★☆☆☆☆
“I am not one to write a review I run my own business...”
Written on: 23/10/2010
I am not one to write a review I run my own business and I understand that dealing with the public or the customer can be tiring; nevertheless suck it up smile act courteous and do your job. I have never been so taken back by the rudeness by not just one Jetstar employee but three of them. I must state however the lady at the customer service desk at 6.10am on the 18th October take the cake! She does need to have her job removed from her. SHe was soo very rude, she snatched my itenary out of... (read more)
★☆☆☆☆
“NOT RECOMMENDED. US$200 for an extra 20kg bag from...”
Written on: 24/09/2010
NOT RECOMMENDED. US$200 for an extra 20kg bag from Honolulu to Sydney. Absolutely outrageous and added 50% to the cost of my flight - $200 is not a "fee" its absolute larceny. Similar discount airlines charged $20 to $40 for an extra bag. Jetstar customer service was unwavering and they have lost a customer for life. NOT RECOMMENDED. (read more)
★☆☆☆☆
“I will never consider flying JetStar again after...”
Written on: 20/09/2010
I will never consider flying JetStar again after hearing what happened to my parents this morning. Their flight was 2 hours late, so my mother had to stay up until 4 am. Having lack of sleep, she got sick and passed out on the plane. There was a bit of a panick on the plane.
After she gained consciousness, my father then asked for some hot tea for my mother. The stewardess gave an itsy bitsy small cup of tea and dared to charge 3.50 for it, knowing what happened! I know you get what you pay...
(read more)
★☆☆☆☆
“I am not a picky person in general. I am also an...”
Written on: 07/09/2010
I am not a picky person in general. I am also an international business traveler flying monthly throughout Asia but I have never had to deal with anyone like Jetstar before. The itinerary I agreed to was not forwarded to me in any form for three days. When the email finally did arrive it was incorrect so i called their agent thinking this would be straightforward but no... I have dealt with their agents now in Thailand and in Australia and find them uniformly rude and uncooperative at... (read more)
★★★★★
“I have flown many times with Jetstar both interstate...”
Written on: 09/03/2010
I have flown many times with Jetstar both interstate and overseas. I never had any major problems with any of the flights and think it's great value for money. Unfortunaely people only find the time to make a review when they are NOT happy with their experience. I'm sure the majority of passengers have had a great flight/service with Jetstar but dont' bother with a review. If I was deciding whether to fly Jetstar based on the above reviews, I wouldn't go anywhere near the airline but... (read more)
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Showing 31 - 40 of 56 Reviews
★☆☆☆☆
“I thought I'll give it three months before writing the...”
Written on: 17/02/2010
I thought I'll give it three months before writing the review because I was too mad at them. But even after four months, i am still mad and so here is my review.
I was flying to Bangkok from Singapore. I was stuck in traffic coming in and I was at the counter 30 mins before takeoff. Part of the reason was I couldnt find their counter and its a big ass airport. They refused to check me in even though I had no checkin bags or anything. It is their policy of not checking in people later than 40...
(read more)
★☆☆☆☆
“Booked a flight from Sydney to Perth last December. 1...”
Written on: 05/02/2010
Booked a flight from Sydney to Perth last December. 1 day before the flight I was informed via sms that the 8pm would be delayed to 10pm which I thought was ok. Got there the next night to find the flight canceled and chaos at the terminal! Jetstar staff were unhelpful and slow. For long periods of time there was no one manning the service desk while other passengers were trying to find out what was going on. Were told to wait 30mins while they sorted out next mornings flight and overnight... (read more)
★★★★★
“I was impressed by Jetstar. It's budget so it's no...”
Written on: 31/01/2010 by happypole (3 reviews written)
I was impressed by Jetstar. It's budget so it's no frills but there's no real hard sell of things like scratchcards (take note Ryanair!) and the staff were incredibly laid back and friendly. (one for Emirates to take note of this time!) We were delayed with no explanation from Singapore but we still arrived in Darwin more or less on time. One of the cabin crew lent me a pen for the customs form which was nice, Emirates would have just given any requesting passenger a withering look. (read more)
★★★☆☆
“Very strict management. We had trouble with...”
Written on: 29/01/2010 by Cbglagmay (4 reviews written)
Very strict management. We had trouble with checking-in at Ninoy Aquino International. They wouldn't accept passports 6 months before expiration. We missed our 4 AM flight and they put us in the 10 AM flight. Charged us 30 USD each. Fortunately and surprisingly, the in-cabin crews were very friendly. They were very genuine and stayed to make sure everything was fine. Departed Manila 20 minutes late but arrived Singapore about 20 minutes early also. Seats are comfy, with leather upholstery... (read more)
★☆☆☆☆
“I was supposed to fly to Bangkok for holiday along...”
Written on: 28/12/2009
I was supposed to fly to Bangkok for holiday along with my 9 other family members via Jetstar airline on 23/12/09 07:15am (Flight 3K511).
Unfortunately my mom passport expiry date is less than 6 months (by 1 day different), thus the counter officer rejected to check us in.
We seek for Jetstar advise on this matter, but the officer turned us down by saying the manager on-duty was busy.
We insisted to wait until she's available to advise us. After waiting for quite some time, the manager...
(read more)
★☆☆☆☆
“One of the worst customer service. I was just got...”
Written on: 27/12/2009 by antoniho (1 review written)
One of the worst customer service. I was just got denied because my passport was less than 6 months, and was told that I could get a refund because I selected the most flexible fare (Jetflex or something like that). And so I called the airline office in Singapore. I was put on hold, listening to music and free advertising, for more than 20 minutes.
When I went back to the Jetstar desk in the airport, he isn't very helpful either and just said I have to write an email. Problem is, there is no...
(read more)
★☆☆☆☆
“Purchased two tickets online in a single transaction -...”
Written on: 28/11/2009
Purchased two tickets online in a single transaction - 2 Adult travellers: myself (of Anglo Saxon descent) and my Chinese girlfriend. Seats were not assigned at the time of purchase but later on via e-mail.
For some reason I was seated in row three at the front of the plane and my partner was seated at the extreme rear of the plane next to the toilets.
The entire row seated at the rear by the toilets just happened to be of Asian background which seems statisically unlikely after...
(read more)
★★★☆☆
“I have flown Jetstar on serveral occassions between...”
Written on: 09/07/2009 by dvgray (1 review written)
I have flown Jetstar on serveral occassions between Brisbane and New Zealand, Gold Coast and Osaka and domestic flights. I am quite happy with the service and planes, lets face it you get what you pay for. I am happy with not being provided meals (I can always pack my own) and having minimal customer service. If I pay half (or less) than the major airlines airfares at least I can go somewhere that I might not be able to afford (we are a family of five). (read more)
☆☆☆☆☆
“At the checkin counter at Bangkok a sign said 'flight...”
Written on: 10/02/2009
At the checkin counter at Bangkok a sign said 'flight cancelled'. No other information, prior phone contact or explanantion. I paid out for another flight to make the connection ($400 AUD). After letters and emails I am now offered $130 Singapore in 2 months time, 3 months after the event. No interest in my circumstances costs at all. Avoid JetStar. (read more)
★☆☆☆☆
“One of the wost airlines ever. You'll be lucky to...”
Written on: 19/11/2008 by jlfnen
One of the wost airlines ever. You'll be lucky to find an employee let alone anyone to help you at the airport. The worst customer care and service I've ever seen and I'm a frequent traveler. They don't even publish a customer service phone number. You're told to "write a letter" and it's been over 3 months with no reply or refund for a ticket we purchased and we refused the seat when we arrived at the gate! (read more)
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Leepeh's Comment
Written on: 09/04/2013
You are not alone. I encountered the same issue too. I was trying to book my flight online when I faced some difficulties so I decided to ring up the call centre to enquire on some issues. A lady from the reservations team was very kind to offer to book my tickets online BUT she did not advise that there will be a differrence in fare if I were to book through the phone. She also did not advise that if I were to make payment via credit card, I will need to incurred a service and admin fee and by paying at 7-eleven and singpost, it's FOC! Of course I did went online to submit my complaint to seek for refund but I was only given a voucher in the end. What is the point of sending me voucher. I will never ever utilise this voucher as I will NEVER EVER travel with jetstar! We put our faith in them but they failed us. So disappointing! Folks, if you are considering booking a flight with jetstar, THINK TWICE or THRICE!!!