Swinton Car Insurance Reviews - www.swinton.co.uk

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Latest Reviews

★☆☆☆☆

“Worst Customer Service Liers Ever Seen”

Written on: 19/09/2014 by JaysonKelly (1 review written)

Worst Customer Service Liers Ever Seen… Read Full Review

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★☆☆☆☆

“Price isn't everything - Arrogant and incompetent”

Written on: 18/09/2014 by EYorksDave (1 review written)

Just renewed with Swinton who offered the best price. Big mistake ! Submitted my renewal document from Admiral as proof of no claims bonus. 3 weeks later Swinton call me saying they have not received it. Despite 20 minutes on the phone, cannot understand what document Swinton will accept as proof, eventually after demanding to talk to a manager am told that I must telephone Admiral and obtain a specific proof of no claims document. They refuse to accept this by email and insist that I post or… Read Full Review

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★☆☆☆☆

“Please for Heaven's sake do not take policy with...”

Written on: 21/08/2014 by NarendraModi (1 review written)

Please for Heaven's sake do not take policy with Swinton. It is the worst agency in the market, Beware!… Read Full Review

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★☆☆☆☆

“Utterly incompetent administration”

Written on: 21/08/2014 by MireyaHolman1950 (1 review written)

Swinton apply a standard £25 administration fee for any change made to a policy. To get the change made to mine, I had to wait for a call which never came - I had to change it. There was no change to my premium despite the new bike being half the size, of lesser value. Swinton were unable to explain. Having complained and asked for the administration fee to be refunded, I was transferred to The Senior Complaints Handler who took two months to reply. The letter I received said my complaint was… Read Full Review

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★☆☆☆☆

“cancelling my policy”

Written on: 18/08/2014 by welshman1892 (1 review written)

Had a phone call off swinton saying my monthly direct debit failed and and need to pay £30 plus £15 administration fee, so i asked them why did it fail because theres over £400 in my account and has been for over a year, they also confirmed my details and all was correct, but They couldn't tell me why it failed and if i didn't pay it there and then my policy would be cancelled. So i told them to cancel it and if there's a charge i wont be paying it. So in the end my policy was cancelled and… Read Full Review

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★☆☆☆☆

“Terrible customer services”

Written on: 16/08/2014 by lizzi21 (1 review written)

Received a letter telling me my monthly payments were going to be more than was quoted on the phone so I phoned and was eventually told they would sort it out and that I also needed to send back my signed credit agreement within the next 3 days or I would be charged £24, I informed them I hadn't received this and was told to print one online and post back, I was unable to do this as only last years was online and was told that was no good and that they would post one to me but I had to be… Read Full Review

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★☆☆☆☆

“Rip off company Cheap on appearance costly at the end”

Written on: 14/08/2014 by MadisonCastillo396 (1 review written)

I had car insurance take out through Swinton Recently I had my car stolen , I phoned them to report the incident . No help at all gave staff telephone numbers to ring After 1 month of grilling questions insurers Chaucers decides to settle the claim with mutual agreement. I had a surprise letter soon after this asking to contact them as they needed some clarification on the policy. I phoned them and was shocked as I was threatened to settle their out outstanding charges. lady called Shauna was… Read Full Review

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★☆☆☆☆

“dont use them”

Written on: 14/08/2014 by Jhemingsley (2 reviews written)

had a policy with Swinton Insurance, the Office who dealt with my cover is Aberystwyth. Phoned up at the end of May to cancel my cover as the car was sorned due to high maintence costs to get the car repaired. The office in Aberystwyth were very rude and said I had to pay £50 cancellation Fee and the rest of the premiums until the cover finished in August. I explained the car has been scrapped,they said that's not our problem. Then I contacted Swintons Head Office in Manchester, they referred… Read Full Review

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Jhemingsley's Response to Jhemingsley's Review

Written on: 14/08/2014

Now They have Sent another letter with A 25.00 charge on Top of the 103.00 if I dont pay up in 7 days. Their Head Office wont deal with It,.

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Jhemingsley's Response to Jhemingsley's Review

Written on: 23/08/2014

phoned Swinton yesterday to pay the cancellation fee of £50, Asked me to take another policy out with cash back. Now today they have threatened to take money out of my bank account using my debit card number. This is the Aberystwyth Office. I'm urging anyone who has had similar experiences to contact the Financial Ombudsman and BBc watchdog, the more complaints the more Swinton can be exposed in the public eye.

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★☆☆☆☆

“3 years breakdown cover payments@”

Written on: 14/08/2014 by KasonBullock404 (1 review written)

3pm. Saturday. Broken car - outside their Tonbridge office. The saviours will be with me within 90 minutes. Oops, no. We can't get to you for at least 4 hours! Can you get a taxi home; our guy will pick you up after 7.30pm and drive you back to your car. ????… Read Full Review

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★☆☆☆☆

“Horrible”

Written on: 11/08/2014 by Harbs (4 reviews written)

I have just been advised that my renewal premium will be almost double what it was at last renewal.To cancel the policy would cost £50.00, to change cars would cost £50.00. The skill of the person I spoke to could best be described as totally unsuited to the job. Unfriendly, hostile and aggressive and absolutely negative. When I asked for confirmation of the claims discount I was told, in no uncertain fashion, that the new insurer would probably not accept their letter as the renewal date… Read Full Review

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★☆☆☆☆

“ SWINTON .......Never again”

Written on: 10/08/2014 by EdithAshworth (1 review written)

Staff at local branch lost my proof of no claims bonus. They kept sending demand letters then when I called to say I was complaining, it mysteriously appeared on their system ! Phoned to ask how much it would be to cancel policy as i was thinking of changing my car. They wanted £156 despite having only another 2 months to run. The staff member took it upon themselves to cancel the policy despite me only asking for a price to cancel. This left my car un-insurerd. Be very careful with this… Read Full Review

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★★★★★

“happy customer”

Written on: 03/08/2014 by rocknrolla (3 reviews written)

I received my renewal in the post which i thought was a bit more than i pad last year, after calling up to lapse my policy the agent on the phone discussed my claim with me, i entered the claim (which i had forgotten about being 11 months ago) on to the comparison website and it shot my price up, Swinton were then 5th on the list i called them back and they lowered my renewal price slightly which worked out even cheaper than the top insurer on the comparison website! I also have some cashback… Read Full Review

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★☆☆☆☆

“Beware sharp practices!”

Written on: 02/08/2014 by laTobin75 (1 review written)

My household renewal is due imminently and having found a more suitable quote I duly cancelled my Direct debit with Swinton's. This morning I received a default letter for the PRE-RENEWAL payment which of course I do not owe as I have cancelled my policy. Swinton's have this sharp practice of taking a pre-renewal payment before your policy has actually expired and/or whether you may wish to renew with them or otherwise. This is dysfunctional behaviour in the extreme and Swinton's should not be… Read Full Review

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★☆☆☆☆

“Hidden costs to take into account”

Written on: 31/07/2014 by Buffo (1 review written)

I have had an insurance policy with Swinton Brokers for over three years. This year I missed a payment by Direct Debit. so payed in a cheque to my in to my local branch. To my amazement the Cheque was returned to me with an abrupt note telling me to contact the branch "IMMEDIATELY" This I did to be rudely told that my policy was being terminated within a week and that I had been told this by letter. As you may guess there was no Letter. When I spoke to the head office they stated that the… Read Full Review

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★☆☆☆☆

“Worst company ever!”

Written on: 27/07/2014 by dkFreeman448 (1 review written)

Do not, I repeat do not use this company! The staff are rude and seemingly untrained and the management are just as bad. They charge extraordinarily high 'admin' fees which are just penalties as far as I can see. They wanted to charge me £50 to cancel a policy because they could not insure a new car. I know accountants and lawyers that charge less than that per hour for what they would need to do. They are cheap on the comparison websites at times but you get what you pay for! Be very wary… Read Full Review

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Buffo's Comment

Written on: 31/07/2014

Totally agree with your comments, I have just been fleeced by them they have taken £ 209 odd directly by debit card because they canceled my policy and on their instructions I canceled the DD. They are damm right rude. Now just starting the proceedings to submit to the POLICE for obtaining money by deception.

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★☆☆☆☆

“Educating staff”

Written on: 24/07/2014 by Kierrat171 (1 review written)

They don't know what their left hand is doing. A very badly managed Firm who really don't know how to handle complaints if I had had a written apology at the very beginning I would not be writing this review, that's all I wanted and it took a year before I eventually got it. There service charges are also extortionate if you change address (which I have not but was accused of, if you need to amend your policy don't use Swinton, I think the problem is if you pay monkeys you get peanuts so I… Read Full Review

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★☆☆☆☆

“Absolutely disgusting service, and huge cancellation fees.”

Written on: 10/07/2014 by libby22sa (1 review written)

I called to cancel a policy that had been paid for in full (cost £286), and still had almost 9 months left to run on it, after various admin fees,and a cancellation fee the total refund amount..... £24.25. I had also asked for written proof of my eligibility for no claims discount in writing, which was agreed to on the phone, and hasn't arrived, I contacted them through their facebook page, and was asked to message tem with my deatails, and after 2 days, still no reply. Absolutely… Read Full Review

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★☆☆☆☆

“Worst Cover Ever!!”

Written on: 05/07/2014 by Honestly23 (1 review written)

Totally disgraceful as a modern day car insurance company. I was paying direct debit for over 11 months but as my marriage broke down and my partner took the car. I am being charged £50 because they have to cancel the insurance policy because the car is no longer in my name. The customer service are very hostile even Head office had a dig and made you feel like a criminal. They said I had to send the insurance certificate back to them even though I am still paying for the insurance… Read Full Review

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Jhemingsley's Response to Honestly23's Review

Written on: 02/08/2014

we cancelled ours they are rip off merchants. Say its in your contract you have to pay for the rest of the year.

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★☆☆☆☆

“Buying on on line”

Written on: 25/06/2014 by trixiesue (1 review written)

I bought my insurance on line, they gave me a good price and I was pleased. Six months later I changed my car, it was the same car just 2 years newer. The amount to change was £150 I had only paid £190 for the full year. I told them that I would cancel the insurance and go else were They then said I would have to pay £50 Cancelation fee. I thought this was a bit excessive but I know all insurance company's make you pay this. But they then said I would have to pay back half the discount… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 23/06/2014 by 90Morales (1 review written)

This company cancelled my home insurance without notice on the grounds the couldn't receive payment from my bank. The standing order was in place with funds available but they hadn't applied for the payments. Then tried to charge me £50 for the so called service. Never dealt with such an amateur bunch of incompetent idiots in my life. Even after I complained and they promised to invesigate they still sent letters demanding payment. I now have a letter from my bank proving they never applied… Read Full Review

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