Swinton Car Insurance Reviews - www.swinton.co.uk

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Latest Reviews

★☆☆☆☆

“AVOID AVOID SWINTON INSURANCE AVOID AVOID”

Written on: 23/12/2015 by smokieshone (1 review written)

i have insurance with swinton my car was parked up without me in it when a car ran into the back of my car. I gave swinton a call and told them what happend and the details of the car involved and they said sorry nothing we will do as you not fully comp i and many people i have spoken to have never had this before. i have 3rd party fire and theft and always have. . when i have had my car hit before with normal insurance companys they have helped and sorted everything out for me and got my money… Read Full Review

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★☆☆☆☆

“Poor”

Written on: 06/12/2015 by Cooney368 (1 review written)

When it comes to making amendments or cancelling they are very unhelpful, money grabbing. Chomping food over the phone while talking to you and putting you on hold for 5 mins. Now have to chase up a refund for a cancelled policy! Will never use them again… Read Full Review

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★☆☆☆☆

“Pre-payment of renewal taken from account. Called to...”

Written on: 03/12/2015 by 489Neal (1 review written)

Pre-payment of renewal taken from account. Called to ask for money back as I don't want to renew with them and instead they cancelled the current policy, only 3 weeks to go to the full year with them. Will never touch again… Read Full Review

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★★☆☆☆

“I took out a car insurance with Swinton as it was a...”

Written on: 27/11/2015 by AubreeFoster (1 review written)

I took out a car insurance with Swinton as it was a good price and was told when I asked that I would get a 50£ cash back after 90 days, when I enquired about it was told that the call centre person never said that and made me to look like a liar also said I could pay 10£ to listen to the phone call which obviously been changed, so I refused and told them that I would not be renewing it and neither would my husband… Read Full Review

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★★☆☆☆

“I took out a car insurance with Swinton as it was a...”

Written on: 26/11/2015 by AubreeFoster (1 review written)

I took out a car insurance with Swinton as it was a good price and was told when I asked that I would get a 50£ cash back after 90 days, when I enquired about it was told that the call centre person never said that and made me to look like a liar also said I could pay 10£ to listen to the phone call which obviously been changed, so I refused and told them that I would not be renewing it and neither would my husband… Read Full Review

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★☆☆☆☆

“carinsurance”

Written on: 18/11/2015 by 296McLean (1 review written)

i had a car insurance with swinton i bought a newer car i rang swinton to cancell the old policy and get a new one for my now car i was told there would be a 14 pounds deposite fine at the end of the conversation i was told therewas a30 pounds dep i said no way i then rang there head office spoke to some one and got it to 14 pounds and the new payments would be 37 pounds per month i recieved a letter telling me the payments were 41 pounds per month i then rang again i got it down to 37 per… Read Full Review

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★☆☆☆☆

“Swinton, still playing the old trick, DOUBLED my...”

Written on: 03/11/2015 by Denzel179 (1 review written)

Swinton, still playing the old trick, DOUBLED my previous yrs quote on renewal hoping i wouldn't notice... there are plenty of other insurers who've stopped this underhand practice who are just as cheap... M&S send out your renewal with other quotes with the cheapest quotes they can get and then beat them.... phoned them up and they were rude, and told me that it was standard practice and people are expected to check!! and when i checked these out, they were all legit… Read Full Review

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★☆☆☆☆

“Rip off company”

Written on: 30/10/2015 by Dmitch9999999 (1 review written)

I remember when Swinton prided themselves on quality service, particularly with their local offices. Sadly this is no longer the case. My wife sold her car with 6 months left to run on her Swinton insurance. She thought she was doing the right thing by cancelling her policy and even thought she was entitled to a refund for the 6 months left. But guess what - the call centre operator announced that she had to pay £30 to cancel and if she didn't it would be passed to a debt collection agency. A… Read Full Review

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★☆☆☆☆

“Only Good For The First Year (Do Not Renew)”

Written on: 05/10/2015 by lcClay387 (1 review written)

Two years ago, I needed to renew my car insurance and, via price comparison websites, Swinton came out in the top 10 (I had used Admiral, Elephant, Bell and Diamond previously and wanted to shop elsewhere). I accepted their quote (which was void of any frills or extras) and everything went as planned (claim and issue free) for the first year. However, on receiving my 2nd year renewal quote, the price had increased by over £100 and (as my car was a year older, I was a year more experienced in… Read Full Review

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★☆☆☆☆

“Appalling and Atrocious”

Written on: 23/09/2015 by CharlizeDavidson293 (1 review written)

Following what should have been a very straightforward claim, the service (TOTAL LACK OF IT) was shockingly bad. Their staff attitude is unacceptable and their knowledge of insurance is what you might expect of a gang of hoodlums on the street corner. Absolutely never again!… Read Full Review

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★☆☆☆☆

“very unhelpful says they never recieved n.c.d proof”

Written on: 03/09/2015 by Whalenxv221 (1 review written)

very unhelpful says they never recieved n.c.d proof twice even when sent recorded then try to charge full premium very rude when telling them not renewing also go under insurance line so beware… Read Full Review

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★☆☆☆☆

“Rip off charges and Hidden Extras added”

Written on: 22/08/2015

Recently I had to cancel a motor policy with this company. The policy was in its 8th month so the amount required to pay was negligible, that was until they applied their £50 administration charge. Having checked the paper work I can find no mention of this charge just a note that a % charge of the policy applies which was loads less than their £50. On top of this they also applied a 'free' personal injury policy to my husbands car insurance without telling him. This then became chargeable… Read Full Review

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★☆☆☆☆

“Absolutely Appalling - And that's and understatement! ”

Written on: 05/08/2015 by Gem2486 (1 review written)

It is apparent now that Swinton have completely screwed me over for a number of years with my car insurance and yet insist it will take at least a week to come back to me! I was advised that my insurance had been cancelled when payment was made and the payment date changed, this was not completed. So they thought the best thing to do was to ask me to pay twice in 1 month. Clearly I said no as it was there error. They then said i had deferred and put my insurance up by £127?! When I called to… Read Full Review

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★☆☆☆☆

“Having had my car knocked into with small damage I...”

Written on: 17/07/2015 by Stellabug (1 review written)

Having had my car knocked into with small damage I contacted my insurance company swinton who then gave me the phone number of quindell . Having been offered a hire car which took three quarters of an hour to sort out including having to speak to dvla , I foolishly chose to cancel the hire car believing that mine would only be away for a couple of days , and needing a vehicle with a tow bar on which they could not promise they could supply . . So over two weeks still not ready numerous phone… Read Full Review

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★☆☆☆☆

“quindel owns you”

Written on: 05/06/2015 by Vargasug402 (1 review written)

Swintons main people that deal with the polices e.c.t are great friendly the whole lot,but its the legal company Quindell hate them dont like there attitude there letter they hand out like they own you and you must comply with them or else,i have had my fair share of them,you wouldnt think i am suppose to be a customer of swinton,iam definately going to find an insurance company not relateing to quindell ever again even if it means paying double. … Read Full Review

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★☆☆☆☆

“THE WORST INSURANCE COMPANY”

Written on: 22/05/2015 by ISY2015 (1 review written)

I have have been driving for about 16 years, So have dealt with all the major insurance companies in the past. And have always tried to get the best quote. I am writing this letter for anyone thinking of using Swinton car insurance. Please please I beg you do your homework and research into them before you regret it. After searching online for the cheapest quote although Swinton were not the cheapest they looked professional.. I thought that they cant be that bad as i had never heard of… Read Full Review

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★★★★★

“Good service ”

Written on: 19/05/2015 by brype19 (21 reviews written)

Good customer service very helpful … Read Full Review

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★☆☆☆☆

“Cancellation Fees and Uncompetetive quotes”

Written on: 15/05/2015 by jingscrivvens (1 review written)

Oh dear! Been with Swinton for 3 years without a claim and when insurance comes up for renewal I then have to go through the annual battle with them - usually start by quoting at least £100 more than I currently pay and at least £100 more than online quotes and then miraculously reduce it - so much for customer loyalty! I have just been charged a £50 cancellation fee though they would have waived it if I had taken out insurance with them on my new car. Had enough of them really - also… Read Full Review

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★★★★★

“Fantastic service fully recommend ”

Written on: 02/04/2015 by CurtyP14 (1 review written)

Now, when I took my insurance out with Swinton.... I looked at the reviews afterwards and was regretting it instantly! I had to send in my copy of NCB, I decided to hand this to them in person at a local branch. Staff were really friendly and the gentleman was very informative when I asked questions regarding insurance. He offered non biased advice (honest approach). People tend to only visit these review sites to put bad reviews but I think this company deserves a bit more positive… Read Full Review

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Swintonshater's Response to CurtyP14's Review

Written on: 29/05/2015

Bull - this review has blatantly been written by a member of Swintons staff.

If you believe this your an idiot.

Worst company in the industry.

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Curtyp14's reply to Swintonshater's Comment

Written on: 29/05/2015

I genuinely do not work for or on behalf of Swinton!

I have had zero problems since taking out my policy and recieved great customer service so I decided to leave a positive review?
What's wrong with people nowadays?!

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★☆☆☆☆

“incompetent”

Written on: 21/03/2015 by SWINDLED2015 (1 review written)

took out insurance with them over the phone gave all details, once paperwork was sent out dates of previous offences were wrong and had to call to change. Next thing got a letter through saying i was not insured because they said i did not disclose an accident (which i alraedy had done so over the phone!!) Called them up to try and fix and explain but they wanted nothing to do with it and wanted another £25 to amend the details or £50 to terminate my insurance policy altogether NOT HELPFUL… Read Full Review

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