Swinton Car Insurance Reviews - www.swinton.co.uk

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Latest Reviews

★☆☆☆☆

“quindel owns you”

Written on: 05/06/2015 by Vargasug402 (1 review written)

Swintons main people that deal with the polices e.c.t are great friendly the whole lot,but its the legal company Quindell hate them dont like there attitude there letter they hand out like they own you and you must comply with them or else,i have had my fair share of them,you wouldnt think i am suppose to be a customer of swinton,iam definately going to find an insurance company not relateing to quindell ever again even if it means paying double. … Read Full Review

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★☆☆☆☆

“THE WORST INSURANCE COMPANY”

Written on: 22/05/2015 by ISY2015 (1 review written)

I have have been driving for about 16 years, So have dealt with all the major insurance companies in the past. And have always tried to get the best quote. I am writing this letter for anyone thinking of using Swinton car insurance. Please please I beg you do your homework and research into them before you regret it. After searching online for the cheapest quote although Swinton were not the cheapest they looked professional.. I thought that they cant be that bad as i had never heard of… Read Full Review

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★★★★★

“Good service ”

Written on: 19/05/2015 by brype19 (21 reviews written)

Good customer service very helpful … Read Full Review

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★☆☆☆☆

“Cancellation Fees and Uncompetetive quotes”

Written on: 15/05/2015 by jingscrivvens (1 review written)

Oh dear! Been with Swinton for 3 years without a claim and when insurance comes up for renewal I then have to go through the annual battle with them - usually start by quoting at least £100 more than I currently pay and at least £100 more than online quotes and then miraculously reduce it - so much for customer loyalty! I have just been charged a £50 cancellation fee though they would have waived it if I had taken out insurance with them on my new car. Had enough of them really - also… Read Full Review

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★★★★★

“Fantastic service fully recommend ”

Written on: 02/04/2015 by CurtyP14 (1 review written)

Now, when I took my insurance out with Swinton.... I looked at the reviews afterwards and was regretting it instantly! I had to send in my copy of NCB, I decided to hand this to them in person at a local branch. Staff were really friendly and the gentleman was very informative when I asked questions regarding insurance. He offered non biased advice (honest approach). People tend to only visit these review sites to put bad reviews but I think this company deserves a bit more positive… Read Full Review

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Swintonshater's Response to CurtyP14's Review

Written on: 29/05/2015

Bull - this review has blatantly been written by a member of Swintons staff.

If you believe this your an idiot.

Worst company in the industry.

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Curtyp14's reply to Swintonshater's Comment

Written on: 29/05/2015

I genuinely do not work for or on behalf of Swinton!

I have had zero problems since taking out my policy and recieved great customer service so I decided to leave a positive review?
What's wrong with people nowadays?!

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★☆☆☆☆

“incompetent”

Written on: 21/03/2015 by SWINDLED2015 (1 review written)

took out insurance with them over the phone gave all details, once paperwork was sent out dates of previous offences were wrong and had to call to change. Next thing got a letter through saying i was not insured because they said i did not disclose an accident (which i alraedy had done so over the phone!!) Called them up to try and fix and explain but they wanted nothing to do with it and wanted another £25 to amend the details or £50 to terminate my insurance policy altogether NOT HELPFUL… Read Full Review

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★☆☆☆☆

“The worst insurer ever”

Written on: 19/03/2015 by Annabellay448 (1 review written)

I will never use you anymore in my life chargging me twice for cancelation giving me different quotes and still taking my money grom a bank after all was cannceled... Never more and be sure all my friends will be warned ... Good bye… Read Full Review

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★☆☆☆☆

“Renewed my mothers car insurance when she couldn't drive”

Written on: 11/03/2015 by trish456 (1 review written)

my mother was advised by DVLA that she couldn't drive due to memory issues and confusion. She received a call from Swintons to renew her motor insurance 2 months before the renewal date. She advised that she couldn't drive as she gets confused and would be selling the car. They renewed the policy anyway without sending out any paperwork or speaking to myself which they had authority to do. The car has since been sold and they have sent her a default notice which generated a cancellation fee to… Read Full Review

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★☆☆☆☆

“THINK TWICE BEFORE RENEWING”

Written on: 04/03/2015

Used them last year for the first time following a good online quote. First alarm bell sounded when I moved house. The premium went down by £2.36 for the new postcode but, they charged me £25 for changing my address on their system! Second and final alarm bell sounded when I had a text and an email reminding me that my policy was about to expire. Wow.... although I hadn't made a claim, the renewal figure was an increase of 28% !!!!!! Went onto a couple of comparison sites and found a number… Read Full Review

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★★★★★

“Very Good Customer Service”

Written on: 28/02/2015 by Schwartzwv459 (1 review written)

I had car insurance with Swinton Insurance for 1 year, Battersea, London Branch. I never had to claim with them and so cannot comment on this, but their customer service on other matters has been excellent and I would happily deal with them again. I have not taken out car insurance with them this year as on this occasion I had a better quote, but I will approach them again for quotations in the future… Read Full Review

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★☆☆☆☆

“Totally incompetent ”

Written on: 16/02/2015 by JaylaMcConnell1976 (1 review written)

Phoned first time to change vehicle and add old vehicle on temporary cover. Was not told about transaction fee and was given 3rd party cover instead of fully comp for the extra cover. Phoned second time to cover extra car. Was told it wasn't possible to cover addition vehicles and would have to take out another policy - load of twaddle. Spoke to someone else who charged me no transaction fee and the same as the week before so still 3rd party only. Phoned third week to get an extension for the… Read Full Review

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★☆☆☆☆

“rubbish worse insurance company ever!!!!! ”

Written on: 05/02/2015 by Penningtonqi1972 (1 review written)

Took over 250 out my bank without permission they are rubbish and unhelpful and total rip off and I would not recommend anyone to use them… Read Full Review

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★★★★★

“AMAZING SERVICE ”

Written on: 31/01/2015 by jnRoberts420 (1 review written)

I spoke to a gentleman called johnathan. now i work for an insurance company myself so i know what its like when a customer has a lot of questions with regards to the policy , he answered all the questions in full with no hesitation , and i have to say his service was amazing, he made me feel reassured and confident that i have been placed with a secure broker, and ruled out all the options for myself. I know there are admin fees they are not hidden as people pro-claim , and i know from my own… Read Full Review

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★★★★☆

“pleased”

Written on: 21/01/2015 by Seani355 (1 review written)

I have used Swinton for a few years now for both household and car insurance and never had any trouble. The local staff are courteous and helpful. I have never had to make a claim though and pay in one full amount… Read Full Review

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★☆☆☆☆

“cancelling insurance because THEY didn't take correct...”

Written on: 11/01/2015 by Kristina270809 (1 review written)

I would recommend you walk before buying insurance through Swinton, staff at not very helpful Helpline very rude and are in the wrong job, my opinion. Swinton took the incorrect money for the monthly instalment I called as soon as I noticed this error they told me it was a mistake on there part an they would rectify it. They carried on taking wrong amount of money even though I'd call each Month to tell them, then decided to cancel my Insurance without telling me. Thank you for great service… Read Full Review

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★☆☆☆☆

“Cancelling car insurance without telling customer”

Written on: 01/01/2015 by Northampton-Dissatisfied (1 review written)

RING ANY BELLS WITH DISSATISFIED CUSTOMERS? Swinton claim letter sent when insufficient customer bank funds for one instalment. NO LETTER RECEIVED! Swinton claim another letter sent a few days later asking for action. NO LETTER RECEIVED! Swinton claim phone calls made to customer's mobile - number they quoted wasn't customer's! No landline phone call made to speak to customer/leave message. Swinton claim letter sent informing customer of insurance cancellation. NO SUCH LETTER RECEIVED! Three… Read Full Review

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★☆☆☆☆

“Never Again”

Written on: 22/12/2014 by Braiden116 (1 review written)

Spoke to terribly, all they want to do is try and prove you wrong and belittle people. No people skills whatsoever. Waste of time and total rip off using a broker. Next time I'll stick with direct line like I wish I did… Read Full Review

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★☆☆☆☆

“dont use them”

Written on: 01/12/2014 by wendytaylor (1 review written)

breakdown cover big mistake save your money the breakdown company they use cant cope so if you do breakdown get yourself a bed and breakfast cause you will need it… Read Full Review

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★☆☆☆☆

“Discrimination at its best ”

Written on: 26/11/2014 by Myahz132 (1 review written)

Bought a london taxi for personal use took all my details said they would send it to the underwriters they phoned back and then said because I'm a taxi controller using a taxi for private use I might use it for public service and they wouldn't cover it I then asked if I had a different career would I have got it to be answered yes I then spoke to a manger and said so you go to tesco buy a ready meal and the cashier said I'm not serving you because you work in insurance he then replied you… Read Full Review

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★☆☆☆☆

“rip off merchants”

Written on: 18/11/2014 by McCoy1981 (1 review written)

dont go we these people, if there is a problem with your policy in any way they will charge you £50.00 for the pleasure… Read Full Review

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Princessfairy's Comment

Written on: 17/12/2014

I never added 5 stars for customer service or value for money. Whoever can access this managed to change it. I wouldn't give them 1 star let alone 5

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