Swinton Car Insurance Reviews - www.swinton.co.uk

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Latest Reviews

★☆☆☆☆

“Absolutely Awful”

Written on: 06/09/2016 by IreneFowler362 (1 review written)

Just found better insurance for half the price. Turns out they've been ripping me off every year with complicated jargon. They're car recovery policy is awful too - wouldn't come out for a job when I broke down yet AA and RAC did so switched. When leaving swinton they tried to scare monger me into staying and then proceeded to leave me on hold everytime I tried to call for at least 30 mins - never ever go with Swinton - dreadful… Read Full Review

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★☆☆☆☆

“Incompatant company”

Written on: 27/06/2016 by Peytons340 (1 review written)

Through the 2 year policey term I have had with swinton car insurance I have had nothing but problems from day one. Direct debits coming out when requested not to as not had the money in my account and told them I would pay over the phone, late payment fees add due to this and cancelled and not to top it off a payment leaving my account after I instructed them that I would not be renewing my policy with them, as found cheaper insurance else where, which they replied " no problem sir we will let… Read Full Review

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★☆☆☆☆

“Never go with Swinton they leave an 80yr old man...”

Written on: 10/06/2016 by jjKeith454 (1 review written)

The experience my elderly parents had when their car broke down last week has left me astounded and disgusted at the treatment they received. My parents were travelling back to UK in their camper van when it broke down in Normandy. They tried ringing the international phone number provided by Swinton Breakdown cover but it did not answer. They phoned me so that I could contact Swinton for them. This was at 1100. I was able to get Swinton to recover the vehicle with my parents to a local VW… Read Full Review

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Hazelvwowen's Comment

Written on: 20/07/2016

How stressful for you and your parents .. I too have just had my own nightmare week with Swinton Breakdown cover .. Talking to Axa Assurance Helpline who at times were not very helpful .. All you need is help in these situations .. Not broken promises ..Broken down campervan in Normandy the same .. £1500 quid or so later of our own money .. Got back home to the UK .. Still with a not repaired van .. Paid for Breakdown cover .And Recovery Back to the Uk .. So you dont expect to be paying out for it out your own pocket ..
Hope your parents are both Ok .. I will post my own story on this website ... Ex Swinton Customer ..

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★☆☆☆☆

“TERRIBLE ”

Written on: 24/05/2016 by BrandenPollard182 (1 review written)

I have always auto renewed my car insurance This year my quote whent up £20 a month to £54 a month when I told the person on the Phoenix Hastings Direct had quoted me £19 a month for same cover the person on phone said can't match that and hung up Terrible customer service and a company who majority of insurers do not want to work with… Read Full Review

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★☆☆☆☆

“1. As a broker I expect them to offer me the best...”

Written on: 16/05/2016 by Newthatch (1 review written)

1. As a broker I expect them to offer me the best price immediately, but in Swinton's case this only happens after you have turned their offer down - from £350 to £230. 2. I was asked to provide evidence of no claim discount. I was in Australia so did not respond to 4 letters and 2 phone calls. Swinton do not use e-mail (which I would have picked up) as it is "not a secure form of communication". 3. I returned to find my policy cancelled and drove for 3 days uninsured before opening the… Read Full Review

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★☆☆☆☆

“Hopeless and harassing”

Written on: 19/04/2016 by DocDaz (1 review written)

Following an accident when my car was written off, Swinton totally mismanaged the claim and failed to provide any of the services outlined in the policy such as a hire car, and nor did they give me my excess back. As if this was not bad enough, when the insurance was due for renewal Swinton called me 3 times to ask if I wanted to renew the insurance policy. Each time I told them, no, because the car was written off. Despite this they renewed the policy on a car which I no longer owned and which… Read Full Review

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★★★★★

“Breakdown Cover”

Written on: 17/02/2016 by zolmandy (1 review written)

Malfunction light was showing along with TRC and VSC light. Called Swinton Breakdown around 10.00am on a Monday morning - within 15 minutes the breakdown man phoned saying he was on his way - within 25 minutes he was on the doorstep, plugged the car into a computer analyser - advised he couldn't fix it at the house and the car would need to go to a garage. I said okay I'll get my coat but I didn't even need to do anything as he took the car to a local garage who later phoned me to give me… Read Full Review

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★☆☆☆☆

“AVOID AVOID SWINTON INSURANCE AVOID AVOID”

Written on: 23/12/2015 by smokieshone (1 review written)

i have insurance with swinton my car was parked up without me in it when a car ran into the back of my car. I gave swinton a call and told them what happend and the details of the car involved and they said sorry nothing we will do as you not fully comp i and many people i have spoken to have never had this before. i have 3rd party fire and theft and always have. . when i have had my car hit before with normal insurance companys they have helped and sorted everything out for me and got my money… Read Full Review

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★☆☆☆☆

“Poor”

Written on: 06/12/2015 by Cooney368 (1 review written)

When it comes to making amendments or cancelling they are very unhelpful, money grabbing. Chomping food over the phone while talking to you and putting you on hold for 5 mins. Now have to chase up a refund for a cancelled policy! Will never use them again… Read Full Review

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★☆☆☆☆

“Pre-payment of renewal taken from account. Called to...”

Written on: 03/12/2015 by 489Neal (1 review written)

Pre-payment of renewal taken from account. Called to ask for money back as I don't want to renew with them and instead they cancelled the current policy, only 3 weeks to go to the full year with them. Will never touch again… Read Full Review

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★★☆☆☆

“I took out a car insurance with Swinton as it was a...”

Written on: 27/11/2015 by AubreeFoster (1 review written)

I took out a car insurance with Swinton as it was a good price and was told when I asked that I would get a 50£ cash back after 90 days, when I enquired about it was told that the call centre person never said that and made me to look like a liar also said I could pay 10£ to listen to the phone call which obviously been changed, so I refused and told them that I would not be renewing it and neither would my husband… Read Full Review

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★★☆☆☆

“I took out a car insurance with Swinton as it was a...”

Written on: 26/11/2015 by AubreeFoster (1 review written)

I took out a car insurance with Swinton as it was a good price and was told when I asked that I would get a 50£ cash back after 90 days, when I enquired about it was told that the call centre person never said that and made me to look like a liar also said I could pay 10£ to listen to the phone call which obviously been changed, so I refused and told them that I would not be renewing it and neither would my husband… Read Full Review

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★☆☆☆☆

“carinsurance”

Written on: 18/11/2015 by 296McLean (1 review written)

i had a car insurance with swinton i bought a newer car i rang swinton to cancell the old policy and get a new one for my now car i was told there would be a 14 pounds deposite fine at the end of the conversation i was told therewas a30 pounds dep i said no way i then rang there head office spoke to some one and got it to 14 pounds and the new payments would be 37 pounds per month i recieved a letter telling me the payments were 41 pounds per month i then rang again i got it down to 37 per… Read Full Review

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★☆☆☆☆

“Swinton, still playing the old trick, DOUBLED my...”

Written on: 03/11/2015 by Denzel179 (1 review written)

Swinton, still playing the old trick, DOUBLED my previous yrs quote on renewal hoping i wouldn't notice... there are plenty of other insurers who've stopped this underhand practice who are just as cheap... M&S send out your renewal with other quotes with the cheapest quotes they can get and then beat them.... phoned them up and they were rude, and told me that it was standard practice and people are expected to check!! and when i checked these out, they were all legit… Read Full Review

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★☆☆☆☆

“Rip off company”

Written on: 30/10/2015 by Dmitch9999999 (1 review written)

I remember when Swinton prided themselves on quality service, particularly with their local offices. Sadly this is no longer the case. My wife sold her car with 6 months left to run on her Swinton insurance. She thought she was doing the right thing by cancelling her policy and even thought she was entitled to a refund for the 6 months left. But guess what - the call centre operator announced that she had to pay £30 to cancel and if she didn't it would be passed to a debt collection agency. A… Read Full Review

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★☆☆☆☆

“Only Good For The First Year (Do Not Renew)”

Written on: 05/10/2015 by lcClay387 (1 review written)

Two years ago, I needed to renew my car insurance and, via price comparison websites, Swinton came out in the top 10 (I had used Admiral, Elephant, Bell and Diamond previously and wanted to shop elsewhere). I accepted their quote (which was void of any frills or extras) and everything went as planned (claim and issue free) for the first year. However, on receiving my 2nd year renewal quote, the price had increased by over £100 and (as my car was a year older, I was a year more experienced in… Read Full Review

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★☆☆☆☆

“Appalling and Atrocious”

Written on: 23/09/2015 by CharlizeDavidson293 (1 review written)

Following what should have been a very straightforward claim, the service (TOTAL LACK OF IT) was shockingly bad. Their staff attitude is unacceptable and their knowledge of insurance is what you might expect of a gang of hoodlums on the street corner. Absolutely never again!… Read Full Review

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★☆☆☆☆

“very unhelpful says they never recieved n.c.d proof”

Written on: 03/09/2015 by Whalenxv221 (1 review written)

very unhelpful says they never recieved n.c.d proof twice even when sent recorded then try to charge full premium very rude when telling them not renewing also go under insurance line so beware… Read Full Review

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★☆☆☆☆

“Rip off charges and Hidden Extras added”

Written on: 22/08/2015

Recently I had to cancel a motor policy with this company. The policy was in its 8th month so the amount required to pay was negligible, that was until they applied their £50 administration charge. Having checked the paper work I can find no mention of this charge just a note that a % charge of the policy applies which was loads less than their £50. On top of this they also applied a 'free' personal injury policy to my husbands car insurance without telling him. This then became chargeable… Read Full Review

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★☆☆☆☆

“Absolutely Appalling - And that's and understatement! ”

Written on: 05/08/2015 by Gem2486 (1 review written)

It is apparent now that Swinton have completely screwed me over for a number of years with my car insurance and yet insist it will take at least a week to come back to me! I was advised that my insurance had been cancelled when payment was made and the payment date changed, this was not completed. So they thought the best thing to do was to ask me to pay twice in 1 month. Clearly I said no as it was there error. They then said i had deferred and put my insurance up by £127?! When I called to… Read Full Review

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