Swinton Car Insurance Reviews - www.swinton.co.uk

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Latest Reviews

★☆☆☆☆

“Out of hours”

Written on: 09/04/2014 by Flynnhd470 (1 review written)

Try to gt an email of you certificate of motor insurance after 5.30. Forget it. Tried to register with My Swinon. Gave up after 16 tries. In this day and age. Ridiculous. Looks like I am going to have to change insurers. Extremely is appointing service… Read Full Review

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★☆☆☆☆

“Terrible Aftersales Customer Service , Pushy Staff ,”

Written on: 27/03/2014 by 287Fitch (1 review written)

I took out a motor trade policy with them, I have been in business for over 4 years. Since i took out policy every few months they would harass and make very serious allegations with regards to use of policy on no grounds what so ever. They might be cheap to insure with but they are definitely ones to avoid. Very rude customer service agents… Read Full Review

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★☆☆☆☆

“Rip offffs”

Written on: 25/03/2014 by Jessybird (1 review written)

I had been with swinton for over 6 yes on both my and my bike insurance, I phone up today to change my bike as I have purchased another one, they doubled my insurance even tho I have 5 months remaining on the policy and it's a cheaper bike I had checked on go compare, they wanted an extra 170 pounds on top even tho on go compare I could get a new policy for 99 pounds, when I said this to them they responded we can't do anything about it I said about cancelling the insurance then they told me… Read Full Review

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★☆☆☆☆

“Wicked Witchcraft, EVIL”

Written on: 20/03/2014 by cgMcNeill390 (1 review written)

I was a happy customer with Apex insurance for many years, Swinton bought them out. So I was extremely irate that money was removed from my bank account on the presumption I would automatically renew my policy. On phoning up to complain, and explain I did not want to renew the woman rep turned into a wicked witch, with the voice of the witch from Wizard of Oz, with a obvious man hating spirit taking full possesion of her, I was unsure if I should quickly throw a bucket of water over her; or… Read Full Review

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★☆☆☆☆

“Stay we'll clear!”

Written on: 08/03/2014 by 409Bolton (1 review written)

Probably the worst insurance Broker I've ever had dealings with. Just Not worth have any dealings with. Give this firm a very wide birth and stay well clear of ever insuring anything with them. I wouldn't insure anything with them let alone a car or my home. I had dealings with them and never again. The experience can be costly. Will probably offer you the cheapest insurance you can buy, but will swindle money out off you in excess charges. I do hope some day the company goes into liquidation… Read Full Review

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Elisha555's Comment

Written on: 20/03/2014

Swinton insurance took over from apex insurance Southampton. I had the most wonderful relationship with Apex for many years, no problems whatsever. Yet ended up having a row on the phone with the Swinton representive; as they had removed money from my account without my authorisation, for a renewal premium, and I had not agreed to renew my car policy with them. I also have a van insurance policy etc after they insisted on charging me a cancellation fee, I decided they will no longer have my loyal custom ever again. I was with Apex for many happy years, and regret they sold out to bully boys Swinton insurance.

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Elisha555's Comment

Written on: 20/03/2014

I was a very happy customer with Apex insurance Southampton for many years; till Swinton bought them out. What a contrast in customer service, attitude towards customers. Firstly Swinton insurance removed money from my bank account without my consent; for a renewal fee on my annual car insurance. I had sold my car, and was therefore not renewing etc so I was already irate before phoning, the questioning was worse than the gestapo, I felt like I was being accused of a crime, even though Swinton had taken my money on a presumption of renawal. I am so disgusted at the cancellation charge of £50 because I sold my car etc I will not ever put my custom there way again. I would advise potential customers to be careful about using this company who use bully boy tactics , and need to retrain all their staff in the skills of customers are your friends, and help to keep you in work.

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Elisha555's Comment

Written on: 20/03/2014

Hi everyone, I was insured with Apex insurance Southampton for many happy years.Swinton bought them out. I am utterly disgusted at the customer service I have recently recieved from Swinton insurance eastliegh/Southampton. It is recorded for the Managing director to listen too; if he really cares about the reputation of his national company ?
Firstly I had money removed from my bank account on the presumption I would renew. I phoned up to complain, and was already irate, that was exasperated by the witch on the end of the phone, who was antagonistic, and has obviously taken lessons in being a man hater. She had a voice similar to the wicked witch in the wizard of oz, and I wish I had a bucket of water at hand. She came across as not respecting me, so I will move away from Swinton Insurance, and also take my other insurances I have with them elsewhere. They swlndled me out of £25 and I will now take £1700 of insurance buisness to another broker. My advice stay awayfrom the DARK SIDE, ie Swinton insurance.

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★☆☆☆☆

“Do not use Swinton car Insusrance”

Written on: 28/02/2014 by Angelineb77 (1 review written)

Had policy for 12 months when it came to renew they increased by £1700 so said I was not renewing with them. They took £158 from my account by direct debit the following month which I saw on the day it happeded so managed to stop and get money back the following month they took £361 via my bank card. 4 months later this is with FOS, they claim I didn't tell them even though they know new insurers and asked who the underwriters were… Read Full Review

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★☆☆☆☆

“Will never use this company again”

Written on: 27/02/2014

They cancelled my insurance due to a missed payment in November (my wages went in late) so they cancelled my insurance they say they sent a letter which I've never received I got stopped off police £150 to get car back and had to re insure it now I'm awaiting a a court trial for driving with no insurance I have been with them for years 2 cars insured and house also when the policy's run out I won't use this company again!… Read Full Review

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★★☆☆☆

“Pushy Staff”

Written on: 06/02/2014 by nt78seo (12 reviews written)

The website is good and easy to use but their customer support and sale team are very pushy. I had some insurance with them and when it came to renew I got an email, text and phone call with in 2 minutes of each other. The text and email were easy to ignore but persistent calls from them trying to get me to renew put me off!… Read Full Review

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★☆☆☆☆

“ This company stinks”

Written on: 30/01/2014

two months into my insurance they hiked my premiun up. the customer services are rude . ide recommend that you stay well clear of them !… Read Full Review

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★☆☆☆☆

“Bought motorcycle insurance for a year at £75 and...”

Written on: 25/01/2014

Bought motorcycle insurance for a year at £75 and after 4 months needed to cancel as needed to cancel as I sold the bike. Not only did they keep all the premium but they also charged £85 to cancel. £50 cancellation charge and £35 to recoup their "discounts". I will never use this quite frankly disgusting company ever again. Do not ever use Swinton!… Read Full Review

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★☆☆☆☆

“No competence whatsoever”

Written on: 25/01/2014

Had a policy with swinton for car insurance and breakdown, sent certificate through for insurance, mispelt my name asked to resend it they did still mispelling my name. I rang to explain this the girl did not believe that they were the same policy and kept saying the second was my breakdown certificate seriously began to insult my intelligence. Took them six attempts to send me the ammended certificate. Sent me a certificate with no claims wrong which ended up having complications with my new… Read Full Review

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★☆☆☆☆

“Worst experience ever”

Written on: 22/01/2014

Had 2 incidents and swinton did no leg work, it was all myself and the main insurance company. still did not get sorted. cancelled the renewal and swinton still took admin fees. avoid swinton like the plague, they will do nothing for the premium except work out additional charges and past you over to someone else to help. like a bank, just take the money and more money. they are the worst experience I have ever had. be weary!!… Read Full Review

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★★★★★

“fantastic, honest, and decent company”

Written on: 16/01/2014

I have seen a lot of bad comments on here , especially cancellation fees etr... I've been a customer for 6 years. You really pay for what you get, there add ons and there insurance cover really go that extra mile compared to other insurer's, let me point out I tried swift before swinton, ok it was the cheapest , but try making a claim, put it this was swinton have been excellent in handling my insurance , its stayed a consistent price for the duration. Like with everything in life, you pay… Read Full Review

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Princessfairy's Comment

Written on: 08/03/2014

Swinton sales representative wrote this review

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★☆☆☆☆

“the most rudest hasseling incompetent company iv ever...”

Written on: 28/11/2013

i took my car insurance out last November through swinton but every year I check on line to see if I can get a cheaper quote,i did and I had a letter from swinton stating it was nearing the end of my insurance with them and that theyd be taking the deposit for next years insurance.i told them I would not be renewing with them,and cancelled the direct debit my end and the guy theyr end assured me hed cancelled their end all fine.Uh no.iv been undated with calls day and night I said if I wanted… Read Full Review

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★☆☆☆☆

“Quindell claims”

Written on: 23/11/2013

I actually have no problem with Swinton however their claims team are totally incompetent, I received a phone call telling me that after a non fault accident my car was a write off and making me a offer for the car accepted,seven days later I received another call telling me my car was a write off and the offer they could make, day after I receive call to tell me they need to collect the courtesy car as my car is roadworthy, 30 days after accepting an offer I am still awaiting payment… Read Full Review

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★☆☆☆☆

“How are these paracites still trading??!!”

Written on: 18/11/2013 by dcb996 (1 review written)

So can any one tell me why we have insurance groups for cars??? Swinton seem to think it is ok to charge me extra for a change of car...ok..yet the new car is a group 7 and diesel yet the old one was group 17 and petrol ???.. double the power etc....I still can't get a straight answer off theses low lifes yet my insurance has doubled from original amount TRULEY TRULEY DISGUSTED WITH THIS....AND I AM TRULEY DISGUSTED THAT NO AUTHORISING BODY IS DOING ANYTHING ABOUT SUCH DAY LIGHT THEFT!!!!… Read Full Review

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★☆☆☆☆

“Swinton swindle”

Written on: 15/11/2013 by cornishking2003 (1 review written)

Was insured by swinton insurance and i was foolish enough to change my car after two months of insurance with the old car they hiked my costs by £20 a month even though the new car was smaller than the old one when i canceled the policy they charged me £90 OUTRAGEOUS. DO NOT INSURE WITH THIS COMPANY. Went back to the AA… Read Full Review

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Rsturbo's Response to cornishking2003's Review

Written on: 03/01/2014

Charged me £50 cancellation fee and cancelled my insurance,I didn't even ask them too!
And I'm getting nowhere with them-I AGREE DONT INSURE WITH THIS COMPANY.

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★☆☆☆☆

“Incompetent and outrageously overpriced.”

Written on: 12/11/2013

I had a phone call from the Mansfield branch to say that my insurance was due for renewal on the car. They told me they'd searched the market and £420 was the best deal available. I told them not to renew as I wanted to get more quotes The very first comparison site I looked on quoted me £175.13 with a well known and respected company for a slightly better policy. Are Swinton a bunch of con-men or just incompetent? After spending 15 years arranging mortgages and life Iinsurance for my… Read Full Review

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Dontassumeyouknowwhoyamessingwiv's Comment

Written on: 09/01/2014

I had my policy cancelled by Sutton in Ashfield branch as I (so they said -not sent in me no claims letter) they charges my £125 in cancellation fees and then as I now had no insurance gave me a quote from the £35pm I was paying to £52. I am a disabled single Mum - unable to work due to an accident (which I got no compensation as the hotel I had my accident had a bigger pockets than me!) I got very upset and said I would have to risk leaving my car on the drive with the bins infront of it as I could not afford that. I then heard him cover the phone and laugh because I was crying so I said I wanted to make a complaint - Lo and behold he as if by magic was able to reduce my policy by £200! Wow what a kind man - so I said what about the charges - well he also took £50 off that "because he understood my situation"! How kind. I took out the policy an said he hadn't given me the complaints procedure - oh not a nice man any more "what more do you want???" I want every one to know what a bunch of conning guts you are! And that you blame the insurance companies they work on behalf of for these fee's - well mate I have you on tape lying and the admitting the truth!! Watch out Swinton you laughed at the wrong lady and you'll be laughing on the other side of your face when I'm done!! Mmmuuuhhahahaahaha!!!!!

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★☆☆☆☆

“Discriminates agains disabled drivers”

Written on: 09/11/2013

Myself and my husband and most of my family have used Swinton for many years. I have just rung to see about having my 25 year old son who has only sight in one eye put on my policy as his car has broken down and he wants to use mine. Most refused to insure him and only one offered a policy of over £1300. The young lady I spoke to sounded like I should be glad she found me that one. Well I my renewal is due Nov 18th and I will never ever use Swinton again. I know they are only the broker but… Read Full Review

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Majid Hussain's Comment

Written on: 20/12/2013

What is your complaint??? They gave you are a quote and you rejected it. Good for you but what is the basis of your complaint.

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★☆☆☆☆

“Never Never Again - beware if you have to cancel...”

Written on: 28/10/2013 by Fritzfsb (1 review written)

I renewed m policy with Swinton in Sept even through they were a bit more expensive then the best price I got online just to avoid the hassle of submitting proof of not claims discount etc. Premium was £340 plus their charges etc went to over £400 incl interest - they offered cash back - which I would have received had I stayed. I am changing the policy as I have bought another car cn Swinton quoted approx £700 more then the best quote online. Obviously I went for the online quote. Then the… Read Full Review

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