Diamond Car Insurance www.diamond.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Worst car insurer ever !!!!”
Written on: 12/05/2013 by Wardy1 (1 review written)
The car insurance group that is supposed to help women young drivers which it actually says on the website.my girlfriend is with so called diamond car insurance and after leaving her car on my front and us going out in mine we were surprised to come home to the car been hit from the front ripping off the front bumper completely and also pushing it 6ft back into another car damaging that and also the back of her car, we got the details of the driver and thought SORTED as anyone would we just... (read more)
★★★★★
“I'VE JUST RETURNED FROM ABROAD - EXCELLENT SERVICE!”
Written on: 30/04/2013
I was at my wits end trying to find an insurer who was not "computer says no!". Then I found Diamond who were not only friendly but very efficient. They worked with my requirements for a chasis no. to be put temporarily on my docs while I register with DVLA and worked out my no-claims which was not straight forward coming from abroad. Would definately recommend! (read more)
★☆☆☆☆
“Terrible”
Written on: 28/04/2013
The worst insurance provider I have ever come across...AVOID !! My daughter crashed her car 150 miles away from home and after the Diamond opening hours. I was told the car could not be recovered without a policy number unless I paid up front, what a bunch of unhelpful jobs worth's !! To cap it all, I was told that they could not even find which level of cover she had [fully comp}. (read more)
★☆☆☆☆
“worst insurance ever.”
Written on: 19/04/2013
Worst insurance company ever. They cancelled my insurance without even telling me for a start. Only by chance i logged online to print out a certficate and it said cancelled. I rang up and they accused me of not declaring 6 points on my licence which i knew i never had!! After proving to them that I did not have any points they still didnt believe me. So ive been driving around with no insurance for 2 weeks because they failed to send me a letter. I then receive a letter today dated 15/4/12... (read more)
★☆☆☆☆
“Worst ins ever”
Written on: 10/04/2013 by bertmaster (2 reviews written)
My wife had a minor bump last March that classed as at fault, less than 500. We then had a freak hail storm in June that badly damaged her car. It took almost 6 months to get sorted out and a lot of calls and arguments. They then wrote it off and offered an insulting price, so, lots of phone calls later we managed to get a better price but not a reasonable one. When the renewal notice came through the door the price was astronomical and they informed us they would not protect the ncb. We... (read more)
★☆☆☆☆
“Absolutely disgusted!”
Written on: 14/03/2013
unfortunately i had an incident with another driver when i was reversing into a space on a road and the other driver drove into my car. her bumper as well as mine was only scratched. when i went to renew my insurance i found that it had almost tripled! i rung them and they told me they had gone ahead with a claim against me and paid over £1000 to the lady but they hadnt notified me about it. i didnt admit liability as i felt it wasn't my fault but it seems they accepted the claim on my... (read more)
★☆☆☆☆
“You do your quote on Go Compare, Compare the market...”
Written on: 11/03/2013
You do your quote on Go Compare, Compare the market and Money supermarket, get you quote Of them, THEN RING up to check all the detail you supplied are correct, they have everything on computer when you are talking to them, get what you think is a OK price, then 2 weeks later After your cooling off period they hit you with; A check of your policy details against our system records has highlighted a discrepancy in the details you gave us. The information differs to that recorded on another... (read more)
★★★★★
“So far so good for Diamond insurance”
Written on: 09/03/2013 by Russell Buckley (3 reviews written)
Looked at various comparison sites for car insurance for my 21yr old daughter with used car, getting some stupid quotes, did compare the market as one of the sites, Diamond came up best price £689. Went through to main site and confirmed details, we ten had to ring free phone number to pay, we did get asked about the add on stuff like car hire, breakdown cover but my daughter has the use of a family car and we have an RAC family policy for breakdown. The guy on the phone he was really... (read more)
★☆☆☆☆
“happy to take premiums but give nothing back”
Written on: 08/03/2013
I made a claim a few years ago when an uninsured driver drove into me. This company weren't interested in helping me (neither were the police for that matter) and I had to take all the initiative in getting a payment settled from the MIB. The letters I received from Diamond were incomprehensible and clearly written by incompetent junior staff. To top it all, when they re-quoted me for car insurance the cost was doubled! (read more)
★☆☆☆☆
“DO NOT USE DIAMOND INSURANCE”
Written on: 21/02/2013
I had a minor car accident in Aug 2012 where I was not at fault and other party admitted full liability. My car was written off, they claimed due to costs of repair out weighing car's worth - damage was very minor. I questioned but was told that was the only option and I could not have the car back to repair myself as it was not in their company policy! Diamond paid out less than half what my car was worth (I submitted glass valuation data, and send similar car details to them which they... (read more)
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Showing 1 - 10 of 156 Reviews
★☆☆☆☆
“After accident, zero effort made!”
Written on: 05/02/2013
I chose Diamond because they gave me the best price (as a 19 year old female). I have been with Diamond for 18 months now, and thankfully cancelled a few days ago. Everything was fine with my policy until I had an accident involving another driver. The accident wasn't my fault (and was proven, I got my excess and no claims back in the end), but caused £750 worth of damage to my car and some to the other drivers car. My excess was £500, so Diamond only had £250 to pay until the other... (read more)
★☆☆☆☆
“Disgusting!!!!”
Written on: 10/01/2013 by Kellyf123 (1 review written)
I had a small collision with a black cab hitting the back of the cab at ten miles per hour just scratching his bumper. When swapping insurance he told me he had no insurance i also had a witness. I informed diamond of this, he made a claim diamond approved the claim and paid out £2324 for a scratched bumper and fully admitted that they were aware he was uninsured. I cancelled my policy with them after the accident and still had five months left and because i did this they kept £1000 of... (read more)
Bob1987's Response to Kellyf123's Review
Written on: 18/04/2013
I completely understand how you feel but the accident was still your fault as you collided with the rear of another car. If the taxi driver had no insurance this is a criminal matter to be taken up by the police and they will look to prosecute the driver of the taxi.
The insurance companys will look at the circumstances of the accident and they couldn't use the fact the taxi driver was uninsured as a defence when arguing liability. You hit the taxi in the rear it's your fault.
With the remaining insurance you wouldn't be entitled to a refund as you agreed to pay the premium at the start of your contract and this premium was agreed to cover you in the event of an accident - theres been a claim Diamond have honoured their agreement by paying out on the claim so you need to honour your side of the contract and pay for the rest of the insurance.
I don't see how you can justify your complaint to the Ombudsmens as your insurance company haven't done anything wrong. Did the police prosecute the driver for no insurance?
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★☆☆☆☆
“HAD AN ACCIDENT???? 'OH WELL ACCIDENTS HAPPEN'”
Written on: 23/12/2012
My 18 year old daughter had an accident on the 29th November. A BT lorry went in to the side of our her as he 'didn't see her and wanted her lane'. The car was damaged but she was able to drive it home. She contacted Diamond to notify them and give them the driver's details. To date she has had no correspondence from Diamond. Two weeks later she rang to ask for a progress report, to be told the driver's insurers don't take in-coming calls. When asked what have you done then she was told... (read more)
Paulfield's Comment
Written on: 05/01/2013
Thanks for this, I have now decided to look elsewhere, no wonder they were the cheapest!
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Metalgurrrl's Comment
Written on: 05/02/2013
I had nearly exactly the same experience! I just left a review this afternoon.
I could not be more unimpressed with these people. They "put a note on my case" that I wanted correspondence throughout the ENTIRE process...and I never got a phone call, email or letter until the other insurer paid out, by which case they only sent me the cheque. I'm having refund issues now and they're not giving me what I'm certain I'm due. If I didn't have an accident I'm sure they'd have been fine! Livid is not the word! I was 19 when I had my accident, and I had my first expensive car, I was frightened and I got shouted at for nearly ten minutes in the middle of a busy roundabout at rush hour by a middle aged man driving his uncle's car on his uncle's insurance... Diamond made the whole experience worse.
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★☆☆☆☆
“Con for takin money !”
Written on: 14/12/2012
We had a policy with diamond, we had noticed that the monthly payment had not came out our account. We rang diamond to find out why it hasn't and was told we had cancelled the direct debit from our bank which we had not done, diamond told us to call our bank and find out what was happening. Whilst this was taking place I the phone we asked if we could pay the missed payment, we was told NO as we had broke there terms me conditions an the only payment they would take was £749 which was the... (read more)
★★★★☆
“great service”
Written on: 03/12/2012
I work in a call centre for car insurance myself and can honestly say this company is great. Happy to help with and queries, have only had to call them twice but no queue to get through. Fortunately not had to make a claim so can't comment on that side of things. Overall great value for money and good service (read more)
★☆☆☆☆
“Disgusting customer service”
Written on: 03/12/2012
I had a minor, non driving, accident, that didn't require an insurance claim and was settled between myself and the other car owner. The customer service I received from Diamond was disgusting. They treated me like a criminal and kept asking me questions that had already been asked of me when I renewed my insurance with them (which I won't be doing next year!). When they asked, again, what my occupation is (I am fortunate not to have to work) they then said "You're unemployed then". I... (read more)
Metalgurrrl's Comment
Written on: 05/02/2013
Obviously have no personal respect for their customers... what a horrible way to treat people! I just wrote a terrible review for them too. Wish I'd read these reviews before I chose them! Awful customer service.
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★☆☆☆☆
“A shambolic company - disgusting customer service.”
Written on: 16/11/2012 by Cliff-Rodgerson (2 reviews written)
I insured my daughters car, they took the money in a flash from me and sent us a bunch of their other customers financial and personal data but not any of our documentation and then keep us on hold for ever on their 8p a minute line only to not deal with the issue. Complete and utter rubbish I honestly don't know how they can be in business? God knows what would happen if a claim is required. (read more)
★★★★★
“Best renewal ”
Written on: 23/10/2012 by Annie23
Have just renewed my insurance and had the best experience. The woman on the phone did her best to decrease my policy bringing it down by nearly 100 pounds. And even better if you take out a ten month policy you still receive a no claims discount. I will be using diamond again. (read more)
★☆☆☆☆
“Insulting and extortionate”
Written on: 27/09/2012
My daughter renewed her insurance last month, with my wife and I as named drivers. Although I was the victim of an accident that made a 100% recovery against the other driver and with no claim against my insurance, Diamond are now considering me to be a risk after 18 years of claim-free driving and have chosen to increase my daughter's premium. So, a woman hits my car and fully accepts all blame yet it is my daughter that is penalised with a £142 increase to her premium and I am considered... (read more)
★★★★★
“Good service and communication”
Written on: 20/09/2012
Just renewed with diamond for my second year had nothing bad happen always there to help if I need to make changes or add people to my policy! They also prove matched me and lowered my insurance by 900 quid. Defiantly not complaining! (read more)
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Showing 11 - 20 of 156 Reviews
★☆☆☆☆
“DISGRACE”
Written on: 22/08/2012 by georgiamariesmith
I had a minor accident which involved me bumping into my sister car which shunted her into another. i was travelling aprox 5 miles an hour, there was no damage to any cars. I did the right thing told the police and my insurance which are diamond. they told me it was my fault. a few months later i got my renewal pack threw and it had gone up by £900 and i lost my two years no claims. i rang them to find out the guy who my sister shunted into had made a claim for whiplash and damage to his... (read more)
★★★★☆
“Good Service”
Written on: 01/08/2012
I really don't get why so many people are slating this Insurance Company? Ok if you had an accident i understand its frustrating when your no claims are taken away, but that happens with most Insurance Providers these days. I have only been driving for 10 months, but when I passed my test they were by far the cheapest deal, and as you know being 17 it isn't easy finding an Insurance Company that will actually insure me. I was quoted £1800 in October with my mom and nan as additional... (read more)
Sophieolley93's Comment
Written on: 23/08/2012
I am looking to go with diamond having mixed feelings about them, I have recently just passed my test at 19 so in similar situation!
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Huttonit's Comment
Written on: 28/08/2012
Just that you haven't had a run in with them yet..... They are part of the Admiral Insurance Group and like Elephant and all the others which grew from nothing to give the appearance of competition they were all Norwich Union. Smoke and mirrors to deceive and remove as much money from your pocket as they can.... See you on here when they do sting you.
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--Reviewer--'s Comment
Written on: 21/04/2013
hehe still not stung ;)
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Wieme's Comment
Written on: 17/09/2012
thanks for your review, ive never used Diamond Car insurance before i am about to give it ago :)
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Hardcastle17's Comment
Written on: 28/11/2012
they are ribbish you prob work for them .......
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Bob1987's Comment
Written on: 19/04/2013
You've based your entire review of an insurance company on this comment??? #whatajoker
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--Reviewer--'s Comment
Written on: 21/04/2013
I wrote my opinion on them get over it gosh! #getalife!
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--Reviewer--'s Comment
Written on: 21/04/2013
Lol no i don't, I manage a care home, slightly different?
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★☆☆☆☆
“Absolute scammers!”
Written on: 20/07/2012 by cerennard
I went through a lot of comparison sites to try and find the best deal for my car. Diamond came up as reasonable. But there are so many extra charges! I changed my address, to a BETTER neighbourhood, and they made me pay £150 for the privilege! I don't want anyone else to fall into their trap. (read more)
Bumblbee13's Response to cerennard's Review
Written on: 01/11/2012
The change of address charge is based on how many claims have been made in your area and how much each claim was worth - therefore it does make sense that your insurance has gone up due to the change of address. It is likely that because you live in a better neighborhood, the claims made in your area are worth more and more people bother to make claims. This is nothing to do with diamond as an insurance company - all companys rate the area and would change it in the same way.
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★☆☆☆☆
“Worst Company Ever!!!”
Written on: 09/07/2012
Being a young driver at 17 i went with Diamond as they were the cheapest at £1800 and seemed like the best insurance for my car. They tried taking the payments from my account 2 weeks too early and then tried debiting my account for £2100 after "putting a minor into a credit agreement"!! Got into a car accident 3 weeks after getting my car in which someone crashed into the side of my car writing it off. They dismissed my case immediatly was told by the legal and injury team I "had no case... (read more)
★☆☆☆☆
“They don't care ”
Written on: 09/07/2012 by Kingteddy
Wow, I'm happy to see that I'm not alone, recently had an accident and I'm insured with Bell which is pretty much same company falling under admiral. My own insurance didn't even wana know. They dismissed my case the minute I told them and said I was 100% at fault without actually following it up. I had pictures from the scene and police reports proving I was not at fault but they didn't even wana know. Now I have lost my nearly 3years NCB. Any good insurance company would have fought for... (read more)
★☆☆☆☆
“AVIOD LIKE THE PLAGUE”
Written on: 23/06/2012
Overall Rating: ZERO Hello Folks I read these reviews but stupidly still gave dimond a chance. There's hidden chargers galore, these guys are scam artists. My advice...considering buying dimond car insurance? Dont do it. Have a nice day! (read more)
★☆☆☆☆
“Absolutely Appauling. Avoid at all cost.”
Written on: 12/06/2012 by p1a2u3l4
This is the first year that my daughter has insured her own car. She went into Birmingham for a night out with friends. The friends flat was brocken into (professional criminals using metal cutters to force entry) and my daughters car stolen because she left the keys in the flat. She has lost any no-claims bonus and Diamond have been completely unhelpful to the point of being callouse. A disgracefull company which deserves to be put out of business. (read more)
★☆☆☆☆
“Absolute Shambles BEWARE”
Written on: 12/06/2012
I have only put 1 star as it wouldn't let me put zero Had an accident with independent witnesses,police reports etc all in our favour showing this was a no fault accident. After 4 weeks of no contact from Diamond and alot of chasing around by us I was suddenly informed that Diamond had paid out the third partys claim even though he had no witnesses etc. Still never even consulted us on this matter. We were toatally unaware. We ended up with losing NCB and insurance going through the roof,... (read more)
★★☆☆☆
“Increased premium on passing test, beware parents!!!”
Written on: 28/05/2012
My daughter recently passed her test. She had been insured for 4 months on her provisional license while we took her out in her own car. When I called to let them know she had passed they charged me £150 extra. They said this is standard policy!!! This does not make their original quote competetive. Had we known we would not have taken the policy with them originally. At no time was this mentioned when I was on the phone arranging the policy. When I asked about cancelling the charges are... (read more)
Foxysteph's Comment
Written on: 03/09/2012
Statistically she is a greater risk when driving on her own (after just passing her test and with so little experience) than when she was driving with you in the car. That's why.
It's not a reflection on her personally of course and a £150 add on is quite good in my experience.
But of course you must always shop around because there are so many risk factors that different insurers rate differently.
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★☆☆☆☆
“Not bothered to take on my case!!”
Written on: 21/02/2012
I got into a crash over 2 weeks ago which the other driver accepted full liability. I opened a claim with Diamond but was then contacted by Sheila's Wheels (third party's insurer) and was advised to do the claim through them as they could do it quicker without loosing NCB or paying excess. Diamond said the same thing but did not advise me that if they dealt with it they would get the excess back and my NCB. After being told by SW that my car is a write off they gave me a quote for what they... (read more)
Guest's Comment
Written on: 04/06/2012
Go to the FOS, they will see whether the valuation is fair and if not make the insurer pay a more reasonable amount. It's a free service, so you have nothing to lose
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Showing 21 - 30 of 156 Reviews
★☆☆☆☆
“Dishonest, Bullying Tactics - NEVER Inusre with Diamond”
Written on: 10/02/2012 by JPendower
Think of the worst, most sharklike, unethical window replacement company you can, and in Diamond you have the insurance equivalent. Insure with them at your peril, and woe betide you when you decide not to renew with them. I was a long standing customer of Diamond Insurance. I insured a little Punto I had bought with the intent of giving my daughter when she passed her test - in the meantime it was a second 'run around' for my partner and myself. In September 2010 it suffered a blown... (read more)
★★★★★
“Brilliant service!!!!”
Written on: 04/02/2012 by Lola1985c (1 review written)
I' was insured with diamond last year and was on comprehensive cover any time I called I received brilliant customer service and my policy was dealt with efficiently and correct documents always arrived after a few days I am now insured with admiral on a multicar policy which the same company as diamond and again I've had no issues and I too have car hire cover which is not the same thing as a courtesy car, it covers you in different circumstances. With insurance you should always read your... (read more)
★☆☆☆☆
“Shocking customer service - no complaints method ”
Written on: 04/02/2012 by Donotlikediamond
Shocking customer service at Diamond. Paying over the odds for my car, an hour phone call halved this amount (how much have they been fleecing me over the years?!) Had to sign up to new policy and give them £40 to do so (really? ) So far no response to complaints over level of service Would really never recommend this company to anyone. Once ok, now terrible - utterly terrible (read more)
★☆☆☆☆
“Crooks, do claim through Diamond/Admiral you will lose...”
Written on: 02/02/2012 by antweb76 (1 review written)
Driving home a few weeks ago someone drove into the back of us and shunted us into the car in front. The driver behind accepted full liability. Firstly our very good car was deemed a CAT D total loss although it is driveable. As per their terms & conditions our policy has now been cancelled only days into a brand new policy so we have lost our premium (£500). This is the first trick Diamond use to make money. Theoretically, the policy also states the car is now their property, although I... (read more)
★☆☆☆☆
“I hate diamond car Insurance”
Written on: 28/01/2012 by AimeeEllGol (1 review written)
i have no idea where to start. I was at work and my car was parked in a parking bay. The delivery driver reversed into my car and knocked off my wing mirror. I immediately took all details and rang diamond. The driver rang our company and said he'd accepted liability as my car was parked. There was also a witness but as I knew him it wasn't independent. This claim was nearly 2 years ago!! At first they said not a problem it obviously wasn't my fault and they fixed my wing mirror. Then heard... (read more)
★☆☆☆☆
“!!!!NEVER USE DIAMOND INSURANCE OR ASSOSIATED...”
Written on: 12/01/2012 by ZoeBrailsford (1 review written)
I cancled my policy 3 months ago as the premium had risen by over 100% to just under £2000 due to 3 points being added to my licence. At the time I obviously advised the customer service team that I would be checking comparison web sights to get a better deal and that I would contact them if I did require their services for another year. I also called back at the very end of the policy to double chark the insurance had been cancled. Despite this I am still being charged, 3 months after... (read more)
★☆☆☆☆
“Rough Diamond not a girls best friend”
Written on: 12/01/2012 by carlosblackque (3 reviews written)
Diamond & Admiral are the same people .i agree they cold call my daughter after she paid £1525 for a car insurance, they value at £995 with a £600 accses they win what ever happens and talked her into paying another £29.95 for car hire when she was fully comp and that included a courtsy car ? is this legal robbery ?somone should do somthing (read more)
Artemis88's Response to carlosblackque's Review
Written on: 16/11/2012
No. it's not legal robbery because if you read the policy documents and the terms and conditions of the policy, the courtsey car is only provided if the car is repairable. Therefore, if the car was to ever be stolen or written off she wouldn't be provided with the courtsey car while her claim is being settled. The hire car is an additional extra that would ensure that in either circumstance she would be provided with a car, fully taxed and insured for up to 3 weeks, that way she wouldn't be left without a car. It's not the same thing as the courtsey car as it is an entirely different product.
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★☆☆☆☆
“I thought Admiral were bad!!!!”
Written on: 11/01/2012
Went from Admiral who were awful to Diamond due to a good quote last year. However when we moved house recently they asked for an additional premium of almost £500 which was a rip off but we could not afford the time or money it would have taken to cancel the insurance so paid the difference. Then a couple of months ago my husband who is a named driver had an accident, we belived the blame to be 50/50 split. However Diamond only seemed interested in admitting liability. They didn't go... (read more)
Guest's Comment
Written on: 12/01/2012
Admiral & Diamond are the same prople .
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Carlosblackque's Comment
Written on: 12/01/2012
Diamond & Admiral are the same people .i agree they cold call my daughter after she paid £1525 for a car insurance they value at £995 with a £600 accses they win what ever happens
and talked her into paying another £29.95 for car hire when she was fully comp and that included a courtsy car ? is this legal robbery ?somone should do somthing.........
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Mixta85's Comment
Written on: 21/02/2012
Isn't Admiral and Diamond the same company?? Same as Elephant and Bell, they are all part of the same group.
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★☆☆☆☆
“Warning Don't Use”
Written on: 11/10/2011
Absolutely awful, firstly tried to make a payment near the Christmas period, they tried to take it out however they didn't manage to even though there was enough money in my bank. They then said because i had missed it, it meant that i had to pay it in full, even though it was there incompetent system that was to blame. Then nearing the end of my policy, they took out money for my next policy without asking me because MAKE SURE YOU READ THE SMALL PRINT! they work on a automatic renewal... (read more)
Guest's Comment
Written on: 19/10/2011
Exactly what is happening to me and they just said ive got to send the bank statement and letter from my bank saying there was enough money in my account at the time even though they didnt even try to take the money out of the bank. Now they are saying ive missed the payment and they want the full amount! Never going with diamond again!
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Shariah's Comment
Written on: 04/03/2012
Hi im in exactly the same position, they are always having problems taking the direct debit, so they want me to pay the rest in full. Just wanted to know if you paid it or cancelled your policy as the cheapest way out for me seems to be a cancellation, but I don't know what fees I will have to endure.
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Guest's Comment
Written on: 21/04/2012
They have done exactly the same to me! the money is in my account and i have spoken with my bank and they state the direct debit is set up perfectly. i have phoned diamond tried to offer them the money to pay the missed direct debit and they are refusing to take my money! CAN YOU BELIEVE IT! they said they wont reinstate this until either diamond or my bank admit its their fault so im left with the threat of my car insurance being cancelled because they are to selfish to admit their faults. it is out of my control they wont talk to me in english and they wont take on my complaint. i have told them i will take it to watchdog and the financial ombudsman services but they still are not dealing with this. i am stuck and have no idea what i can do. its making me really sick and stressed!
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★☆☆☆☆
“The worst insurance company in the world.”
Written on: 04/10/2011
This insurance company is shocking. As they are the cheapest quote I chose them, then when made a claim they under valued my car and took out a full ten months direct debit payment from the settlement so left me with about £470 from a £2500 worth car. Then when selecting insurance again for the new vehicle, confirmed monthly repayments with the advisor on the phone who assured was taking one months payment they took the whole years insurance without letting me know!! I therefore incurred... (read more)
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Showing 31 - 40 of 156 Reviews
★★☆☆☆
“Leaving Diamond after 10 years with them!”
Written on: 30/09/2011
Diamond used to be a great company, especially since they offered incredible prices for female drivers, however within the last 18 months they have been progressively letting things slip. First was when i tried to add my boyfriend to my insurance. They added a previous partner that i had removed 5 years ago onto the policy instead. I then had to spend a cumilative 10 hours rectifying the sitation, and they wanted to charge me a £17.50 admin fee to amending their mistake! Should have been a... (read more)
★★☆☆☆
“They do not send Certificate or Policy details.”
Written on: 31/08/2011
15/8/11 switched to Diamond because of price. It was promised that Certificate and welcome pack would be sent in 3/5 days. Nothing received; telephone 24/8; told that details had been sent, but must have been lost in the post. Further details promised, again in 3/5 days. 30/8. Nothing received. Telephoned again - "oh yes, it will come tomorrow." 31/8 (to-day) still nothing received. Copy of Certificate WAS sent by email on 24/8, but this corrupted computer every time I tried to print or... (read more)
★☆☆☆☆
“Run by MONKEYS”
Written on: 14/07/2011
I will not go into details about why I hate this company, but I did put my policy on suspension and two months after this they decided to take £446 out of my account without telling me and then said it was just an admin error!! I also have recently cancelled my policy with them as I no longer have a car and am told I do not owe anything and that Diamond owe me £67, about a week later I receive a letter saying that they have previously written to me requesting that I pay them the £223... (read more)
Jamie87's Comment
Written on: 27/10/2011
I am having the exact same problem at the moment! What was the outcome?
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★★★★☆
“Good service”
Written on: 24/06/2011 by essjay2001
They've been fine. Had a claim a couple of years ago which was dealt with reasonably quickly and with no issues whatsoever. Customer services are good - everyone I've ever spoken to has been friendly and helpful; the only issue I have is that I got disconnected frequently when trying to get through to different departments. I was concerned about collecting proof of no claims as I decided to change to another insurer due to cost but they were unbelievably friendly and helpful, dealing... (read more)
★☆☆☆☆
“well I dont even know where to start! I am a 19 year...”
Written on: 12/04/2011
well I dont even know where to start! I am a 19 year old student and only work a few hours on a weekend to pay for my car! I saved for my car for a long long time! then recently it got stolen and burnt, if this wasnt devastating enough for me diamond only valued the car at £1000, then explained I had £622 outstanding on my insurance plus £150 excess so out of my overall claim they would subtract £777! when I infact only owed £448 on my insurance as I took out a 12 month policy but pay £112 a... (read more)
★☆☆☆☆
“Absolutely RUBBISH company. ”
Written on: 04/04/2011
Absolutely RUBBISH company.
Poor customer service, ALWAYS problems with them collecting direct debits - to the point i had to arrange a conference call with my bank and diamond so that diamond accepted being at fault, cancelling insurance because of this and NOT INFORMING ME so I was driving with no insurance, completley unhelpful until you ask how much it will cost to rectify the problem and they then become helpful.
THey cancelled my insurance one last time and took £844 from my account...
(read more)
★☆☆☆☆
“Joined Diamond March 2011 paid for my online quote...”
Written on: 01/04/2011
Joined Diamond March 2011 paid for my online quote over the phone, a month later I get a bill for £57.24 for not stating a non fault claim, I was working in a school and a delivery driver reversed his lorry into my parked car, the company admitted full liability and it all went through their insurance company with nothing to do with mine as I did all the donkey work, made all the phonecalls and arrangements. I had to go without my car for a week and all the inconvience of it and stress, and... (read more)
★☆☆☆☆
“I insured with them as soon as I passed my test. I had...”
Written on: 10/03/2011
I insured with them as soon as I passed my test. I had a number of issues with Direct Debits not being collected at the right time and this caused me big financial issues until one day thy told me I was two months behind so I made a two month payment (by borrowing some money) and again asked for them to alter the date of the DD. This they didnt and then resulted in one day them cancelling my policy without any notification and after this happened I unfotunately had an accident. I have now... (read more)
Shariah's Comment
Written on: 04/03/2012
Hey I know what your going through just want to ask did they charge you for cancelling the policy?
Reply to this comment
★★★★★
“I took out my policy with Diamond the day I bought my...”
Written on: 07/03/2011
I took out my policy with Diamond the day I bought my first car, the Lady I spoke to was really helpful and got my policy documents to me straight away on email ( as I needed to tax the car), they had put a shortened version of my name on the documents, I called and they got the corrected documents to me within 10 minutes. I then realised that my windscreen had a stone chip , I called up diamond and they organised a chip repair the next day for me.
They were also really helpful when I needed...
(read more)
★☆☆☆☆
“If you want to insure you car and make no changes to...”
Written on: 22/01/2011
If you want to insure you car and make no changes to the policy they are fine.
If you want to talk to them after you've paid, don't go with Diamond Insurance.
Their phonelines open at 9am on a Saturday - rang them at just gone 9am and spent 45 minutes in a queue with no indication as to how long I might be waiting.
In the end I rang their new quote line and got them to put me through to the correct department.
Sent an email while I was on the phone and had no response yet - to be hones, I...
(read more)
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Bob1987's Response to Wardy1's Review
Written on: 16/05/2013
I appreciate you may feel unhappy about this - but all insurance companies have great experience when it comes to vehicles and they can easily assess based on the age, damage, mileage of your vehicle whether it would be repairable or not.
The only thing I take from your review is you are unhappy as they have taken a speedy approach to dealing with your claim rather then delay it by several days waiting for an estimate to come through and confirm the car is a write off.