Diamond Car Insurance Reviews

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Diamond Car Insurance go to www.diamond.co.uk
1.3 stars
Average rating for this product is: 1.3 out of 5

From 3 ratings and 75 reviews

Thumb down 17% of users recommend this product

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Average Ratings for Diamond Car Insurance

  • Customer Service1.4 stars
  • Value for Money1.6 stars
  • Reviewer Ratings1.2 stars
  • Overall Rating1.3 stars

75 Reviews For Diamond Car Insurance

  • MrRee Rank: 2nd Lieutenant 5th Nov 2009

    Reviewer rating: 1 stars


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    Insured through Diamond, before the Policy started I needed to change a driver - charge applied!

    After policy implemented, within 2 days pester calls started to enhance cover and an assumption that you would accept!

    Also, the credit card used is also used to debit your account come renewal time - do NOT give them authority to do that, make it absolutely clear that the card is NOT to be used again unless you give the go-ahead.

    In a word, underhand and questionable ethics - avoid unless cost is over-riding.

  • nerosaki Rank: Staff Sergeant 14th Oct 2009

    Reviewer rating: 1 stars


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    What a nightmare. I thought the price was too good to be true. They charged a fortune for a minor change to my policy. I went back to Aviva - much better service and within a whisper on price.

  • Guest 14th Oct 2009

    Reviewer rating: 5 stars


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    I have just taken a policy out over the phone the man was very helpful he went through everything and i doubled check the details. Got a discount when i asked for one and its been the cheapest quote for me at £460 including every option going, guaranteed no claims, hire car, low excess, legal cover and so on!! we shall wait and see how the year goes and if Diamond prove to be good.

  • Guest 8th Oct 2009

    Reviewer rating: 1 stars


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    i got a quote on the internet for a ford feista the quote was £1555 i thought they must have got this wrong, so i phoned up the helpline and the man i spoke to was very rude, he asked me why i phoned and what did expect him to do, i will not have car insurance with them, and i would advise no one else to either.

  • Guest 23rd Sep 2009

    Reviewer rating: 1 stars


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    If I could give Diamond Car Insurance no stars, I would!
    I originally chose Diamond because I had a reasonable quote (£900 for a 19-year-old female on a 1.1l Fiat Seicento) and called them to put the policy through. I was insuring myself, my 27-year-old partner who has advanced driving qualifications, his father, and my mother. None of us have had a claim or a conviction in the last five years.
    By the time the initial phone call had ended, the cost of the policy had gone up to £130 ...

  • Guest 21st Sep 2009

    Reviewer rating: 1 stars


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    I would never recommend diamond. I needed to make changes to my policy the other month and got through to a call centre where the operator asked for my partners occupation.. armed forces.. she did not have a clue what this was as it wasnt on her list and kept me on hold for over 5 mins whilst this was costing me 50p a min on my mobile trying to find out what she should enter this under!

    eventually she took all details then couldnt help me because there was one question i couldnt answer. As call ...

  • Guest 21st Sep 2009

    Reviewer rating: 1 stars


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    I have recently been involved in a car accident where the driver of the other car over took waiting traffic who was originally 3 cars behind me on a road where there are parked stationary cars on each side and the general patten up the road is pull in and give way and move off. The 3rd party over took the queuing traffic (Three Car's) and hit into my driver's side at some great speed of which his car took my car a short distance up the road. Police where called to the Scene where our details whe ...

  • Guest 15th Sep 2009

    Reviewer rating: 3 stars


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    Someone smashed into the back of my car. Diamond had a hire car out to me within 2 hours, and sorted out physiotherapy as I was injured in the crash.
    Reading other posts, I'm lucky the guilty party admitted full responsibility, as I had no problems with the claim whatsoever.

    Saying that, I have moved house, and have had no end of trouble trying to get in touch with their renewals department. I spent 2 x 30 minutes listening to Elton John in a never ending queue (phoned the 0800 number and got ...

  • Guest 14th Sep 2009

    Reviewer rating: 1 stars


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    I have recently had to claim against my insurance a I had an accident that was my fault. My shoe was wet and as I slowed down at the approach to a roundabout my foot slipped off the brake and I went into the back of another car.

    The other driver insisted on going thrugh insurance companies so I processed the claim.

    I have now been two weeks without my car while the engineers process my claim with no date as to when it will be fixed. I am a supply teacher so need to be mobile to work and I hav ...

  • Guest 5th Sep 2009

    Reviewer rating: 1 stars


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    I damaged my car shortly after taking out cover with Diamond and they arranged for it to go to a local repairer. I was told it would take three days for the car to be fixed - it actually took five weeks. Every day from the second week onwards, I received a call from Diamond at lunchtime to say my car would be ready by 5pm - and every day, I called the garage shortly before 5pm and was told it still wasn't ready. I complained to Diamond once I had received my car back, and all they did was pas ...

  • Guest 29th Aug 2009

    Reviewer rating: 1 stars


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    6 months into comprehensive policy, decided to take out European Breakdown cover, cost was 70 quid. Diamond suggested paying with parents listed Visa card on account, I went overeseas for two months. Diamond had a problem getting the money, the visa card had been replaced with another. Diamond sent out letter informing me of the problem, but obviously as I was overseas for 2 months did not recieve them. They have my email address and phone number but do not try and call. They just cancel my insu ...

  • Guest 17th Jul 2009

    Reviewer rating: 1 stars


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    I will never get insurance with Diamond again, they are an absolute waste of time and money to say the least. I had fully comp insurance and got stung big time by the excess when I had to make a claim for something that wasn't my fault.
    Just over a year ago I had my lovely immaculate VX220 sports car vandalised, where it was slashed all over with a knife, including all four tyres. I was told which approved company it had to go to for repairs. No arrangements were made for a courtesy car and when ...

  • sophlou1988 6th Jul 2009

    Reviewer rating: 5 stars


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    Diamond Car Insurance are quick, easy, and cheap. People there are very helpfull.

  • Guest 30th Jun 2009

    Reviewer rating: 0 stars


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    1 year on still no further in recieving expenses after some one crashed into my parked car. driver came to my door and gave me her insurance details. Sounded simple but total nightmare with Diamond Car Insurance.

  • Guest 30th Jun 2009

    Reviewer rating: 0.5 stars


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    An absolute rip-off...waited weeks without a car, after making a claim with Diamond Car Insurance, but nobody contacted me on how the claim was going. In the end I had to phone them and kept getting a different story: first there were 'damages' added to the claim that I was NOT cliaming for etc; second they told me that if I wasn't going to go their way and have the car written off (totally UNDER the price of the actual value of the car!) they would not return my car and i would have to make arr ...

  • Guest 30th Jun 2009

    Reviewer rating: 0 stars


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    Where do I start??? Absolutely awful service from Diamond Car Insurance, and once my 6 motnhs are up I am leaving this company and would NEVER recommend them to anybody unless you want to be (i) greatly inconvenienced (ii) left in the dark, and having to chase them around for things (iii) RIPPED-OFF!!!

  • yank2005 29th Jun 2009

    Reviewer rating: 0 stars


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    Firstly it took me several weeks to find out the status of my claim with Diamond Car Insurance. They hadn't even had any communications from their garage, and then were unable to get through to them. Surely there should be somebody checking on claim status ect? Had I not kept calling in then it is likely I would have been left in the dark from even longer. Secondly, this whole time I was without any transportation because the garage had my car, and the policy states that even if you are using th ...

  • amj4685 20th Jun 2009

    Reviewer rating: 0.5 stars


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    My car was written off in the night whilst it was parked in the street-along with two others. I called Diamond Car Insurance to let them know there had been an accident and pass on the information provided by the police. As the accident was criminal (motorist traveling at 50+ speed limit and ran off after accident) we have not been able to get the details ourselves.Diamond should have contacted the police to get the details but refused to as it would not be 'financially viable'. I had to beg ...

  • rachael1 11th Jun 2009

    Reviewer rating: 1 stars


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    Diamond are terrible, I had insurance with them for the first year but didn't want to renew it with them, but they decided without warning me and without my authorisation that they would take £510 out of my account to renew my policy for another year! They took the money from the account I used to pay from the previous year! sneaky! I still cant believe they can do this without my authorisation! I telephoned them, which is a nightmare in itself!! and it was basically yeah that's our ...

  • Guest 3rd Jun 2009

    Reviewer rating: 0.5 stars


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    We've had two incidents (none our fault!) within our one year of cover with Diamond Car Insurance and the same faults and shoddy customer service applied on both occasions - so it's definitely systemic rather than bad luck.So what's so bad?First and foremost, Diamond do not actually take care of anything themselves; everything is outsourced to third parties, so not only does no one give a tuppence as you spend hours on the phone to all these different 'partners' of Diamond, but you can very ofte ...

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