Diamond Car Insurance Reviews - www.diamond.co.uk

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★★☆☆☆
1.6 / 5
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Latest Reviews

★☆☆☆☆

“Daylight robbery”

Written on: 20/03/2015 by Noble54 (1 review written)

I have just been charged my renewal a full month after I cancelled and found alternative insurance. This amounts to theft in my opinion and no doubt I will have a battle getting my money returned… Read Full Review

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★☆☆☆☆

“Shocking Service!!!!!”

Written on: 19/03/2015 by JoannaBrown (1 review written)

A tyre hit my car on a motorway, through no fault of my own, I was told I should have reacted quicker. My car got wrote off, and took a month to pay out. The claim then went on for a further couple of months, in which the service was terrible. Would not recommend to my worst enemy… Read Full Review

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★★☆☆☆

“Diamond zero communication policy”

Written on: 14/03/2015

What a load of incompetents. No one department talks to another - so when my car was written off and taken away after contacting my insurance company I was amazed to get a renewal notice. The renewals department never got to hear about my accident - even though I spent £10 on the phone telling Diamond about it. And when I called to cancel my renewal - they had to pass me on to the accident claim department..who also knew nothing about it and who finally cancelled my insurance policy 16 days… Read Full Review

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★☆☆☆☆

“Awful Awful Liars”

Written on: 09/03/2015 by chellebell16 (1 review written)

I found diamond very friendly, until i had to make a claim, my parked car was hit whilst i was at work and a note was not left, but they told me a lot of lies about when my car would be ready, even managed to lose track of where my car was at one point! it has taken 2 weeks so far and endless phone calls to them. i have logged a complaint so we will see where that goes!… Read Full Review

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★☆☆☆☆

“Atrocious Customer Service & Incompetent”

Written on: 26/02/2015 by Brisad190 (1 review written)

This company does not understand what call backs are, neither are they interested in assisting their policy holders in resolving any issues relating to a claim. Call centre staff lack knowledge and interest in dealing with the details of a claim. I found myself having to make the telephone call or send the email to have any information. … Read Full Review

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★☆☆☆☆

“Worst Company EVER”

Written on: 18/02/2015 by Gracewb233 (1 review written)

I give them a 1 star only because it does not give an option for none. USELESS customer care. The claims department do nothing for you. They do not even try to fight on your behalf after being hit. Never once contacted me. What is your job again??? Complete Rubbish… Read Full Review

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★☆☆☆☆

“Absolute rubbish and rip off”

Written on: 17/02/2015 by MichelleBMW (1 review written)

This my resume of my experience with Diamond. I would advise everyone to steer clear. Diamond Saturday 31/1/2015 8.30am Accident reported Advised approved garage, WHBR Brentwood. Vehicle would be taken their by my recovery garage. Advised by operator, Toby Bradshaw, that he would email the garage and advise the vehicle would be recovered into them today. I asked about Courtesy vehicle and Toby advised that there would be a car there ready for me. 9.30 Phoned WHBR to advise vehicle would be… Read Full Review

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★☆☆☆☆

“Steer well clear”

Written on: 13/02/2015 by SLouiseL (1 review written)

After having my car hit while it was parked (several people heard the collision, but then unfortunately the van in question drove off as they went to look and driver was never found), I of course filed a police report but also was forced to claim on my insurance as the damage was quite significant. First of all, they charged me £250 extra on my excess for being under 21, despite the fact that nobody was even in the car when the incident occured! Secondly, despite the fact that I have people… Read Full Review

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★☆☆☆☆

“Non fault accident claim”

Written on: 13/02/2015 by McGee318 (1 review written)

After being involved in a claim in which was not my fault, Diamond have failed to make any contact with me, they have not kept me informed and after 5 months, my car is still damaged. Its me that has to chase them, and each time I end up speaking with someone who is rude, obnoxious and cant be bothered to deal with me. Each time I call it feels as if they put my paperwork to the bottom of the list! I have never been involved with such an awful company and I will not be insuring with them again… Read Full Review

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★☆☆☆☆

“Shocking customer service and they don't allow any...”

Written on: 02/02/2015 by Zaidd64 (1 review written)

Shocking customer service and they don't allow any leeway with policy's if you miss a payment you pay it when you can even if it's a double payment but with this company you can't it's all or nothing! I will NEVER be using again! I have only been with them a few months and cancelling this week! Asking for a year up front after you missed 1 direct debt payment disgusting! No leeway just money grabbing and rude company . All I wanted to i was get my policy up to date and carry on but no! They… Read Full Review

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★☆☆☆☆

“Extortionate cancellation fees”

Written on: 30/01/2015 by BellaW1993 (1 review written)

This was my first policy in my own name on my first own car. I knew it'd be a lot, but I was relatively pleased to see that I only had to pay £35 a month with Diamond. I had to sell my car recently, as I could not afford to keep it, being a student, however my policy had just renewed and I unfortunately missed the period to cancel it without charge. My payments were taken on the last day of the month, so I knew that I would have to pay for January's insurance (£30), however, what I did not… Read Full Review

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★☆☆☆☆

“Terrible don't sell your car they will charge you...”

Written on: 28/01/2015 by 221Carroll (1 review written)

Selling my car and I am being charged over £50 for it, never claimed or used breakdown recovery once never missed a payment, this is an admin fee. My car insurance previously was with tesco when I sold my car they never charged me this ridiculous fee! I am appalled at the service and feel they are rip off merchants totally dissatisfied and was on hold for about ten minutes phone call was nearly for half an hour in total the phone call probably amounts to about 1/3 of the admin charge insult… Read Full Review

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★★★★★

“No problems over the years! ”

Written on: 22/01/2015 by Aryand186 (1 review written)

I have been with diamond for 4 years! Had no problems over years have always matched prices at time of renewal and threw in few extras. Have recently cancelled as I got rid of the car, cancelled no problems recieved proof of no claims quickly. Would use again in future, customer service was always polite and helpful and friendly!… Read Full Review

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★★★★★

“Been with Diamond 3 years, no problems”

Written on: 11/12/2014 by bethissa (1 review written)

Granted, I have never had to claim with Diamond, but I have always been able to contact them no problems. They are not always the cheapest when comparing prices for renewals but will match anything from Admiral/Elephant. Efficient and cost-effective. I would recommend them… Read Full Review

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★☆☆☆☆

“First and last time with Diamond”

Written on: 29/11/2014 by Gsewell (1 review written)

As soon as I got my own car (2013), I went to diamond for insurance as they were cheapest at the time. Come renewal time, they still appear to be the cheapest so opt to go for a second time. The day after they get my money I've been billed for incidents and discrepancies that I am not aware of for incidents in a time period I wasn't even using my current car and from insurance companies that I haven't even heard of. I cannot demonstrate how infuriating the customer service team is either, on… Read Full Review

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★☆☆☆☆

“Misleading and sly”

Written on: 26/11/2014 by Fanningxi305 (1 review written)

Was with Diamond for a number of years. I sold my car on a Sunday, and called to cancel my insurance first thing on Monday morning. I then received a mysterious call about a claim, from Diamond. I said i'd called earlier to cancel my insuranceqnd was told that there must have been a mistake. I rang Diamond back after a couple of hours to query the odd call and was told that there was nothing on my records. I then got an urgent call the following morning saying my car had been involved in an… Read Full Review

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★☆☆☆☆

“Worst insurance company ever.”

Written on: 25/11/2014 by bizzkitd2 (1 review written)

I have been with Diamond for the past 6 years and never really had a problem with it until it came to making a claim. I went for Diamond because it was so cheap, little did I know you get for what you pay for. Diamond will not fight for you at all when it comes to a claim. You can even have a witness statement and also a police statement and they will pay the other party just to finalise a quick claim. Customer service are horrendous. My claim went through against me in April and I was not… Read Full Review

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★☆☆☆☆

“Avoid - cheap but awful.”

Written on: 24/11/2014 by Hardy121 (1 review written)

They lack communication - they auto renewed my policy (which I should have changed but was in the middle of a stressful move) the payment for some unknown reason didn't go through ( no idea why- money is always in my account) I moved they & although I set up my insurance & communicated via Internet & email they didn't email or phone me & then sold "the debt" to an agency. They were unhelpful on the phone & told me they only send 2 letters by post - they don't try to re-collect the payment, or… Read Full Review

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★☆☆☆☆

“Robber Barons”

Written on: 23/11/2014 by CarloTownsend (1 review written)

IN a 2013 Auto Express poll Diamond came bottom of 40 insurers but if sharp practice was an art this company would come top. I recently changed my car from 2001 Citroen Xsara Picasso to a smaller car - a 1998 Mazda 121. I was led to believe over the phone the revised premium would be less. Having only renewed the premium on the Picasso 2 weeks before at £304 I was looking forward to a small rebate. However 2 days later and without notice £169.00 was taken out of my account via Direct Debit… Read Full Review

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★☆☆☆☆

“diamond is total russish ”

Written on: 23/11/2014 by tpSmith408 (1 review written)

Had a accident not my fault there wrote the car off offer 500 quid but have not got paper work from over party and have say I Have to pay my accesses why and can't get a like for like car as going for 2500 quid There answer is take 500 quid and claim the rest though diamond law… Read Full Review

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