Diamond Car Insurance Reviews - www.diamond.co.uk

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★★☆☆☆
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Latest Reviews

★★☆☆☆

“Such. Poor. Service.”

Written on: 13/05/2015 by JPL83 (1 review written)

Initially fantastic; good service and competitive price(or so I thought). Charged nearly 30% more per month for SIX months before I realised, without ANY emails or notification. Was a result of a non claim I had enquired about and not logged. Nearly £200 being taken without any written or even verbal warning has to be illegal, doesn't it? Then received a letter threatening the use debt collection agency within the first letter regarding cancellation fee (which they told me would be taken on by… Read Full Review

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★☆☆☆☆

“hidden charges beware”

Written on: 12/05/2015 by TrishMubaiwa (1 review written)

their charges on cancellation are extortionary, i initially wanted to change vehicle with 3 months left on policy and they tried to charge me an insane amount on top for a similar car to what i had. … Read Full Review

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★★★★★

“Good insurance with no issues”

Written on: 11/05/2015 by Reynolds29 (1 review written)

I used a price comparison site for the best deal and Diamond came up at the best price with a decent excess. Staff are friendly and helpful since i set up the policy, no major issues at all, everything was smooth and easy and most importantly it was at a good price. I then sold the car, so had to cancel the insurance, as usual the sales tactics to try and hold me as a customer but they were more expensive on the new car so i terminated my policy but if they gave me a better price for my new car… Read Full Review

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★★☆☆☆

“Diamond Dreadful Claim Process”

Written on: 11/05/2015 by AzulHoughton (1 review written)

Diamond may have cheaper policy rates but claiming is a nightmare. We were driven into last week (other driven at fault and we have witnesses etc)and we have spent close to 4 hours on the phone to Diamond and their lawyers, etc just to get our car taken for assessment and to get a replacement hire car. Very very long winded claim process and expensive spending so much time on the phone. All the staff have been very friendly but I would prefer a simpler less time consuming process… Read Full Review

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★☆☆☆☆

“Village idiots”

Written on: 11/05/2015 by Malloy1986 (1 review written)

Insured for 2 regrettable years. Customer service is beyond a joke, changed my car advised payment would be taken automatically upon renewal date. To then be sent threatening letters saying payment was over due and additional fine in place as a result. Someone hit me from side on, insurance wanted nothing to do with it and advised not to say anything to avoid loosing no claims. HORRIFIC… Read Full Review

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★☆☆☆☆

“ATROCIOUS”

Written on: 06/05/2015 by Cox2 (1 review written)

SHould have written this review last year but wanted to give the benefit of the doubt. Had just phoned for advice, and had mentioned a near miss when came close to colliding with a motorbike, no collision no complaints it was just a stupid thing that I never should have jovially mentioned. Then went to renew and told it was hundreds of pounds more expensive, because of an open claim. This was this incident, ofcourse nobody had phoned or claimed because there was no damage but they were… Read Full Review

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★★★☆☆

“rip off”

Written on: 01/05/2015

Recently renewed my insurance policy with diamond and won't be doing this again next year! After changing my car I expected to be paying the same as last year happily. When reading my documents I apparently owned another car so rang up to change this slight problem to find out this made my policy increase by £41. After a disagreement they have still charged me £1.30! It's pathetic and they'll try anything to get as much money. My cheapest renewal quote was apparently £900 which was also a… Read Full Review

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★☆☆☆☆

“Not for first time drivers!!!”

Written on: 14/04/2015 by kdWilliams409 (1 review written)

As a first time driver I choose Diamond car insurance as it was the cheapest on all comparison websites and I thought this was amazing! However after joining the company I have had nothing but problems!! They accused me of giving the wrong date of birth for my names driver and attempted to charge me £172.22 to change ONE number! This was ridiculous so told them I wanted a copy of the phone call (as all calls are recorded) to prove I had said it, then I received an email saying I owed… Read Full Review

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★☆☆☆☆

“Terrible renewal price for existing customers!”

Written on: 07/04/2015

Have been quoted a renewal price of £1100 (£200 more than last years policy!) but when I put in all the same correct details as though I was a new customer looking for a new policy, I was quoted £800. Will be phoning first thing in the morning to dispute this… Read Full Review

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★★★★★

“Brilliant service”

Written on: 04/04/2015

Made a claim, transferred me through to a garage straight away, car was picked up same day. Customer service was excellent and renewal was less than half the price I had been quoted elsewhere, would definitely recommend to anyone… Read Full Review

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★★★★★

“Great to deal with.No Problems at all....”

Written on: 01/04/2015 by O'Harakg250 (1 review written)

Over the last 5 years my daughter has made two 'write off' claims through Diamond. They were brilliant and very fair. I would highly recommend them to anyone… Read Full Review

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★☆☆☆☆

“rip off renewals”

Written on: 28/03/2015 by 492Allen (1 review written)

first renewal from Diamond, £585 - phoned and questioned it and they brought it down over £140 just like that. Went to confused.com and entered the same details - £320 from Diamond - disgusting at best. real shame as their service is pretty good but the renewals team just try and shake you down for as much money as possible… Read Full Review

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★☆☆☆☆

“Daylight robbery”

Written on: 20/03/2015 by Noble54 (1 review written)

I have just been charged my renewal a full month after I cancelled and found alternative insurance. This amounts to theft in my opinion and no doubt I will have a battle getting my money returned… Read Full Review

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★☆☆☆☆

“Shocking Service!!!!!”

Written on: 19/03/2015 by JoannaBrown (1 review written)

A tyre hit my car on a motorway, through no fault of my own, I was told I should have reacted quicker. My car got wrote off, and took a month to pay out. The claim then went on for a further couple of months, in which the service was terrible. Would not recommend to my worst enemy… Read Full Review

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★★☆☆☆

“Diamond zero communication policy”

Written on: 14/03/2015

What a load of incompetents. No one department talks to another - so when my car was written off and taken away after contacting my insurance company I was amazed to get a renewal notice. The renewals department never got to hear about my accident - even though I spent £10 on the phone telling Diamond about it. And when I called to cancel my renewal - they had to pass me on to the accident claim department..who also knew nothing about it and who finally cancelled my insurance policy 16 days… Read Full Review

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★☆☆☆☆

“Awful Awful Liars”

Written on: 09/03/2015 by chellebell16 (1 review written)

I found diamond very friendly, until i had to make a claim, my parked car was hit whilst i was at work and a note was not left, but they told me a lot of lies about when my car would be ready, even managed to lose track of where my car was at one point! it has taken 2 weeks so far and endless phone calls to them. i have logged a complaint so we will see where that goes!… Read Full Review

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★☆☆☆☆

“Atrocious Customer Service & Incompetent”

Written on: 26/02/2015 by Brisad190 (1 review written)

This company does not understand what call backs are, neither are they interested in assisting their policy holders in resolving any issues relating to a claim. Call centre staff lack knowledge and interest in dealing with the details of a claim. I found myself having to make the telephone call or send the email to have any information. … Read Full Review

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★☆☆☆☆

“Worst Company EVER”

Written on: 18/02/2015 by Gracewb233 (1 review written)

I give them a 1 star only because it does not give an option for none. USELESS customer care. The claims department do nothing for you. They do not even try to fight on your behalf after being hit. Never once contacted me. What is your job again??? Complete Rubbish… Read Full Review

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★☆☆☆☆

“Absolute rubbish and rip off”

Written on: 17/02/2015 by MichelleBMW (1 review written)

This my resume of my experience with Diamond. I would advise everyone to steer clear. Diamond Saturday 31/1/2015 8.30am Accident reported Advised approved garage, WHBR Brentwood. Vehicle would be taken their by my recovery garage. Advised by operator, Toby Bradshaw, that he would email the garage and advise the vehicle would be recovered into them today. I asked about Courtesy vehicle and Toby advised that there would be a car there ready for me. 9.30 Phoned WHBR to advise vehicle would be… Read Full Review

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★☆☆☆☆

“Steer well clear”

Written on: 13/02/2015 by SLouiseL (1 review written)

After having my car hit while it was parked (several people heard the collision, but then unfortunately the van in question drove off as they went to look and driver was never found), I of course filed a police report but also was forced to claim on my insurance as the damage was quite significant. First of all, they charged me £250 extra on my excess for being under 21, despite the fact that nobody was even in the car when the incident occured! Secondly, despite the fact that I have people… Read Full Review

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