Diamond Car Insurance Reviews - www.diamond.co.uk

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Latest Reviews

★☆☆☆☆

“Not for first time drivers!!!”

Written on: 14/04/2015 by kdWilliams409 (1 review written)

As a first time driver I choose Diamond car insurance as it was the cheapest on all comparison websites and I thought this was amazing! However after joining the company I have had nothing but problems!! They accused me of giving the wrong date of birth for my names driver and attempted to charge me £172.22 to change ONE number! This was ridiculous so told them I wanted a copy of the phone call (as all calls are recorded) to prove I had said it, then I received an email saying I owed… Read Full Review

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★☆☆☆☆

“Terrible renewal price for existing customers!”

Written on: 07/04/2015

Have been quoted a renewal price of £1100 (£200 more than last years policy!) but when I put in all the same correct details as though I was a new customer looking for a new policy, I was quoted £800. Will be phoning first thing in the morning to dispute this… Read Full Review

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★★★★★

“Brilliant service”

Written on: 04/04/2015

Made a claim, transferred me through to a garage straight away, car was picked up same day. Customer service was excellent and renewal was less than half the price I had been quoted elsewhere, would definitely recommend to anyone… Read Full Review

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★★★★★

“Great to deal with.No Problems at all....”

Written on: 01/04/2015 by O'Harakg250 (1 review written)

Over the last 5 years my daughter has made two 'write off' claims through Diamond. They were brilliant and very fair. I would highly recommend them to anyone… Read Full Review

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★☆☆☆☆

“rip off renewals”

Written on: 28/03/2015 by 492Allen (1 review written)

first renewal from Diamond, £585 - phoned and questioned it and they brought it down over £140 just like that. Went to confused.com and entered the same details - £320 from Diamond - disgusting at best. real shame as their service is pretty good but the renewals team just try and shake you down for as much money as possible… Read Full Review

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★☆☆☆☆

“Daylight robbery”

Written on: 20/03/2015 by Noble54 (1 review written)

I have just been charged my renewal a full month after I cancelled and found alternative insurance. This amounts to theft in my opinion and no doubt I will have a battle getting my money returned… Read Full Review

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★☆☆☆☆

“Shocking Service!!!!!”

Written on: 19/03/2015 by JoannaBrown (1 review written)

A tyre hit my car on a motorway, through no fault of my own, I was told I should have reacted quicker. My car got wrote off, and took a month to pay out. The claim then went on for a further couple of months, in which the service was terrible. Would not recommend to my worst enemy… Read Full Review

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★★☆☆☆

“Diamond zero communication policy”

Written on: 14/03/2015

What a load of incompetents. No one department talks to another - so when my car was written off and taken away after contacting my insurance company I was amazed to get a renewal notice. The renewals department never got to hear about my accident - even though I spent £10 on the phone telling Diamond about it. And when I called to cancel my renewal - they had to pass me on to the accident claim department..who also knew nothing about it and who finally cancelled my insurance policy 16 days… Read Full Review

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★☆☆☆☆

“Awful Awful Liars”

Written on: 09/03/2015 by chellebell16 (1 review written)

I found diamond very friendly, until i had to make a claim, my parked car was hit whilst i was at work and a note was not left, but they told me a lot of lies about when my car would be ready, even managed to lose track of where my car was at one point! it has taken 2 weeks so far and endless phone calls to them. i have logged a complaint so we will see where that goes!… Read Full Review

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★☆☆☆☆

“Atrocious Customer Service & Incompetent”

Written on: 26/02/2015 by Brisad190 (1 review written)

This company does not understand what call backs are, neither are they interested in assisting their policy holders in resolving any issues relating to a claim. Call centre staff lack knowledge and interest in dealing with the details of a claim. I found myself having to make the telephone call or send the email to have any information. … Read Full Review

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★☆☆☆☆

“Worst Company EVER”

Written on: 18/02/2015 by Gracewb233 (1 review written)

I give them a 1 star only because it does not give an option for none. USELESS customer care. The claims department do nothing for you. They do not even try to fight on your behalf after being hit. Never once contacted me. What is your job again??? Complete Rubbish… Read Full Review

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★☆☆☆☆

“Absolute rubbish and rip off”

Written on: 17/02/2015 by MichelleBMW (1 review written)

This my resume of my experience with Diamond. I would advise everyone to steer clear. Diamond Saturday 31/1/2015 8.30am Accident reported Advised approved garage, WHBR Brentwood. Vehicle would be taken their by my recovery garage. Advised by operator, Toby Bradshaw, that he would email the garage and advise the vehicle would be recovered into them today. I asked about Courtesy vehicle and Toby advised that there would be a car there ready for me. 9.30 Phoned WHBR to advise vehicle would be… Read Full Review

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★☆☆☆☆

“Steer well clear”

Written on: 13/02/2015 by SLouiseL (1 review written)

After having my car hit while it was parked (several people heard the collision, but then unfortunately the van in question drove off as they went to look and driver was never found), I of course filed a police report but also was forced to claim on my insurance as the damage was quite significant. First of all, they charged me £250 extra on my excess for being under 21, despite the fact that nobody was even in the car when the incident occured! Secondly, despite the fact that I have people… Read Full Review

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★☆☆☆☆

“Non fault accident claim”

Written on: 13/02/2015 by McGee318 (1 review written)

After being involved in a claim in which was not my fault, Diamond have failed to make any contact with me, they have not kept me informed and after 5 months, my car is still damaged. Its me that has to chase them, and each time I end up speaking with someone who is rude, obnoxious and cant be bothered to deal with me. Each time I call it feels as if they put my paperwork to the bottom of the list! I have never been involved with such an awful company and I will not be insuring with them again… Read Full Review

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★☆☆☆☆

“Shocking customer service and they don't allow any...”

Written on: 02/02/2015 by Zaidd64 (1 review written)

Shocking customer service and they don't allow any leeway with policy's if you miss a payment you pay it when you can even if it's a double payment but with this company you can't it's all or nothing! I will NEVER be using again! I have only been with them a few months and cancelling this week! Asking for a year up front after you missed 1 direct debt payment disgusting! No leeway just money grabbing and rude company . All I wanted to i was get my policy up to date and carry on but no! They… Read Full Review

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★☆☆☆☆

“Extortionate cancellation fees”

Written on: 30/01/2015 by BellaW1993 (1 review written)

This was my first policy in my own name on my first own car. I knew it'd be a lot, but I was relatively pleased to see that I only had to pay £35 a month with Diamond. I had to sell my car recently, as I could not afford to keep it, being a student, however my policy had just renewed and I unfortunately missed the period to cancel it without charge. My payments were taken on the last day of the month, so I knew that I would have to pay for January's insurance (£30), however, what I did not… Read Full Review

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★☆☆☆☆

“Terrible don't sell your car they will charge you...”

Written on: 28/01/2015 by 221Carroll (1 review written)

Selling my car and I am being charged over £50 for it, never claimed or used breakdown recovery once never missed a payment, this is an admin fee. My car insurance previously was with tesco when I sold my car they never charged me this ridiculous fee! I am appalled at the service and feel they are rip off merchants totally dissatisfied and was on hold for about ten minutes phone call was nearly for half an hour in total the phone call probably amounts to about 1/3 of the admin charge insult… Read Full Review

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★★★★★

“No problems over the years! ”

Written on: 22/01/2015 by Aryand186 (1 review written)

I have been with diamond for 4 years! Had no problems over years have always matched prices at time of renewal and threw in few extras. Have recently cancelled as I got rid of the car, cancelled no problems recieved proof of no claims quickly. Would use again in future, customer service was always polite and helpful and friendly!… Read Full Review

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★★★★★

“Been with Diamond 3 years, no problems”

Written on: 11/12/2014 by bethissa (1 review written)

Granted, I have never had to claim with Diamond, but I have always been able to contact them no problems. They are not always the cheapest when comparing prices for renewals but will match anything from Admiral/Elephant. Efficient and cost-effective. I would recommend them… Read Full Review

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★☆☆☆☆

“First and last time with Diamond”

Written on: 29/11/2014 by Gsewell (1 review written)

As soon as I got my own car (2013), I went to diamond for insurance as they were cheapest at the time. Come renewal time, they still appear to be the cheapest so opt to go for a second time. The day after they get my money I've been billed for incidents and discrepancies that I am not aware of for incidents in a time period I wasn't even using my current car and from insurance companies that I haven't even heard of. I cannot demonstrate how infuriating the customer service team is either, on… Read Full Review

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