Diamond Car Insurance Reviews - www.diamond.co.uk

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★★☆☆☆
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Latest Reviews

★★★★★

“Been with Diamond 3 years, no problems”

Written on: 11/12/2014 by bethissa (1 review written)

Granted, I have never had to claim with Diamond, but I have always been able to contact them no problems. They are not always the cheapest when comparing prices for renewals but will match anything from Admiral/Elephant. Efficient and cost-effective. I would recommend them… Read Full Review

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★☆☆☆☆

“First and last time with Diamond”

Written on: 29/11/2014 by Gsewell (1 review written)

As soon as I got my own car (2013), I went to diamond for insurance as they were cheapest at the time. Come renewal time, they still appear to be the cheapest so opt to go for a second time. The day after they get my money I've been billed for incidents and discrepancies that I am not aware of for incidents in a time period I wasn't even using my current car and from insurance companies that I haven't even heard of. I cannot demonstrate how infuriating the customer service team is either, on… Read Full Review

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★☆☆☆☆

“Misleading and sly”

Written on: 26/11/2014 by Fanningxi305 (1 review written)

Was with Diamond for a number of years. I sold my car on a Sunday, and called to cancel my insurance first thing on Monday morning. I then received a mysterious call about a claim, from Diamond. I said i'd called earlier to cancel my insuranceqnd was told that there must have been a mistake. I rang Diamond back after a couple of hours to query the odd call and was told that there was nothing on my records. I then got an urgent call the following morning saying my car had been involved in an… Read Full Review

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★☆☆☆☆

“Worst insurance company ever.”

Written on: 25/11/2014 by bizzkitd2 (1 review written)

I have been with Diamond for the past 6 years and never really had a problem with it until it came to making a claim. I went for Diamond because it was so cheap, little did I know you get for what you pay for. Diamond will not fight for you at all when it comes to a claim. You can even have a witness statement and also a police statement and they will pay the other party just to finalise a quick claim. Customer service are horrendous. My claim went through against me in April and I was not… Read Full Review

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★☆☆☆☆

“Avoid - cheap but awful.”

Written on: 24/11/2014 by Hardy121 (1 review written)

They lack communication - they auto renewed my policy (which I should have changed but was in the middle of a stressful move) the payment for some unknown reason didn't go through ( no idea why- money is always in my account) I moved they & although I set up my insurance & communicated via Internet & email they didn't email or phone me & then sold "the debt" to an agency. They were unhelpful on the phone & told me they only send 2 letters by post - they don't try to re-collect the payment, or… Read Full Review

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★☆☆☆☆

“Robber Barons”

Written on: 23/11/2014 by CarloTownsend (1 review written)

IN a 2013 Auto Express poll Diamond came bottom of 40 insurers but if sharp practice was an art this company would come top. I recently changed my car from 2001 Citroen Xsara Picasso to a smaller car - a 1998 Mazda 121. I was led to believe over the phone the revised premium would be less. Having only renewed the premium on the Picasso 2 weeks before at £304 I was looking forward to a small rebate. However 2 days later and without notice £169.00 was taken out of my account via Direct Debit… Read Full Review

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★☆☆☆☆

“diamond is total russish ”

Written on: 23/11/2014 by tpSmith408 (1 review written)

Had a accident not my fault there wrote the car off offer 500 quid but have not got paper work from over party and have say I Have to pay my accesses why and can't get a like for like car as going for 2500 quid There answer is take 500 quid and claim the rest though diamond law… Read Full Review

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★☆☆☆☆

“Auto renewing of policy”

Written on: 28/10/2014 by Adelaide394 (1 review written)

I USED A THIRD PARTY CREDIT CARD TO PAY PREVIOUS YEARS INSURANCE. THEN THEY TOOK THE MONEY NEXT YEAR WITHOUT CONTATCTING ME BY PHONE OR POST THEY SAY SENT AN E MAIL . I HAVE HAVE CHECKED THE SERVER AS ALL E MAILS ARE SAVED SENT AND RECEIVED AND NO E MAILS, NO POST NO CALLS.BUT I CONTACTED THEM WITHIN THE 14 DAYS DISTANCE SELLING REGS. BUT THEY SAID THEY WANT PAYING AN ADMIN CHARGE FOR THERE MISTAKE. LIFE IS TUFF WITHOUT THIS TYPE OF COMPANY. DO-NOT USE IF YOU WANT TO DO ALL CORRESPONDENTS… Read Full Review

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★★★★★

“Renewal”

Written on: 26/10/2014

After recieving a renewal quote from another company that was cheaper i contacted diamond to see what they could do. The staff member i spoke to was extremely helpful and managed to match the other companys price. Would definately reccommend!… Read Full Review

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★☆☆☆☆

“Rude and abrupt staff”

Written on: 23/10/2014 by Hjs1994 (2 reviews written)

When I had my accident it would of been nice to be spoken to like a normal person instead they spoke to me like they didn't really care. They blamed it on me and didn't contact me regarding the outcome of the claim. They are also partners with elephant and admiral, I found this out the hard way as I called admiral to take up there quote last year and they said they can't do it as diamond is a sister company to them. Howevrr due to being a young driver had to get diamond to match the quote as… Read Full Review

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★☆☆☆☆

“Mugged twice maybe ”

Written on: 11/10/2014 by MckinleySherwood324 (1 review written)

After been mugged and having my handbag stolen with car keys in along with various documents that showed my home address, I had the locks changed on my car. I enquired with Diamond as to whether I was covered on my insurance or not. I was informed I wasn't but they would give £100 as a "good will gesture" toward my lock replacement. After asking nemours times if it would affect my insurance I was assured it wouldn't. Three months later it came to renewing my policy, the renewal quote I got… Read Full Review

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★★★★★

“One week settlement”

Written on: 10/10/2014 by g7pkf (1 review written)

Last friday i had the phone call every parent dreads, "your daughter has been in an incident and is at A&E XYZ hospital" Diamond were superb handled everything with professionalism and sympathy. Daughter is fine cuts and bruises only, car totaled. agreed to pay out what she paid for car minus excess (she only had it 3 months) and to add she only took out policy a month ago! no haggling, no grief just great service. she has been told she will receive cheque in 3-5 working days (from… Read Full Review

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★☆☆☆☆

“My car was vandalised but who is the biggest criminal? ”

Written on: 26/09/2014 by 162McGinnis (1 review written)

Today I have received my renewal insurance papers my no claim bonus has dropped from 5 years to 3 years and the premium has been increased from £255 last year to £515!! Got the same insurance today from More Than Insurance for £235. My car was vandalised in June of this year. I had to make a claim for the cosmetic damage and received £850 to repair the damage. Diamond's garage Mitchell Inglis had quoted £1600. Diamond refused to pay the costs and threatened to have my car scrapped… Read Full Review

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★☆☆☆☆

“Avoid Diamond car insurance”

Written on: 29/08/2014 by AlexandraDevine355 (1 review written)

They're making me take 50/50 responsibility despite me being stationary. Costs too much to go to court apparently. 16 years of an untarnished record and driving all over the world and now suddenly I have a black mark all because they put their interests above their customers'. Avoid at all costs. Be warned… Read Full Review

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Ohsopissedoff's Comment

Written on: 04/09/2014

They are really keen to give you good keen prices for your cove
But behind the scenes
When you try to make a claim it's very different story
They lie and make excuses don't follow there rules and do not take complaints seriously
I have spent three days on the phone a total of 12 hours being passed from pillar to post on premium rate numbers and still the car is sat in the car park eating to be seen 11days later
Take my advice. Your two year child would give a more intelligent conversation
Avoid them like the plague

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★☆☆☆☆

“WORST COMPANY IN THE WORLD”

Written on: 14/08/2014 by Allen197 (1 review written)

I have previously used diamond for my car insurance and needless to say cancelled after a year. They are so un professional, rude, not helpful and basically a huge rip off. I had an accident last November (which was not my fault) and its only just been settle now (august 2014) ridiculous, I'm owed well over £200.00 pounds from them and every time i call and finally get through to some one, im fobbed off with another excuse. I unfortunately had a collision in march, and diamond paid the… Read Full Review

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★☆☆☆☆

“Just dont do it... ”

Written on: 22/07/2014 by sm180 (1 review written)

For my third years insurance just before my 20th birthday I renewed with diamond as they originally quoted me approx 120 pound more then my cheapest quote so when I phone up to cancel they matched the quote... brilliant I thought until 2 weeks later they have said: A check of your policy details against our system records has highlighted a discrepancy in the details you gave us. The information differs to that recorded on another quote with us or another company within the same group. We have… Read Full Review

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★☆☆☆☆

“HORRENDOUS - AVOID DIAMOND AT ALL COSTS ”

Written on: 20/07/2014

Made a claim following an accident. Took the car to their approved garage. Their garage carried out the repair and managed to actually cause further damage to my vehicle and the garage told me that Diamond's own estimator had refused to authorise part of the repair on the grounds that it was not related to the accident even though there was no damage to the vehicle before the accident. I made a complaint and their handling of the complaint has been very disappointing. There is no sense… Read Full Review

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★☆☆☆☆

“Absolutly Terrible!!”

Written on: 12/07/2014 by cuOlson236 (1 review written)

I took out car insurance for a car i got in January, all was fine until in April i had an accident which wrote my car off, So as both insurance companies were informed of this and i was told i do not need to do anything as it will all be sorted out out, i left them to it. In April i got a hire car and Diamond charged me over the odds for it, but i still had o keep paying car insurance for a car i no longer had. At the beginning of June i decided to phone them up and make sure that my car… Read Full Review

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Tanni_Annie's Comment

Written on: 13/09/2014

Hi at the moment i am going through the same thing. Diamond have chosen to write off my car. They only want to offer me what I paid for the car which was £700 but said that I have £900 outstanding to pay of my insurance. Which to me is like im giving them my car for free and im getting nothing from it. How much did they offer you and what was the conclusion?

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Coral_Bruton's Comment

Written on: 13/09/2014

Hi well they offered to pay me £400 for the car, but still want me to pay £390 for the rest if the car insurance which is basically me getting nothing in return! it is still unresolved at the moment.

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★☆☆☆☆

“Dreadful”

Written on: 09/07/2014 by AliPereira (1 review written)

The service I have received from Diamond has been dreadful, would not recommend even if they appear to be the cheapest… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 08/07/2014 by No1horse (1 review written)

Similar to previous reviews you get a nice cheap quote and then when you call it' starts to creep up and then a month into the policy they hit you with another charge for something you didn't disclose ! Ours was a charge for £83.86 for having parking sensors !!!!!!!!… Read Full Review

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