diamond car insurance reviews | Watch This Item.

Average Ratings
Customer Service2.5/10 Based on 32 ratings
Value for Money2.9/10
Reviewer Rating2.2/10
Overall Rating2.5/10 Based on 64 ratings

View Last 6 Months Only

18% Recommended11 out of 61 Reviews
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61 Review Centre Diamond Car Insurance Reviews

  • Full review by
    Guest.
    on 30th Jun 2009


    User Rating : 0
    Respect : 0

    1 year on still no further in recieving expenses after some one crashed into my parked car. driver came to my door and gave me her insurance details. Sounded simple but total nightmare with Diamond Car Insurance.
    Guest's review and ratings     | 36 words

  • Review by
    Guest.
    on 30th Jun 2009


    User Rating : 1
    Respect : 0

    An absolute rip-off...waited weeks without a car, after making a claim with Diamond Car Insurance, but nobody contacted me on how the claim was going. In the end I had to phone them and kept getting a different story: first there were 'damages' added to the claim that I was NOT cliaming for etc; second they told me that if I wasn't going to go their way and have the car written off (totally UNDER the price of the actual value of the car!) they would not return my car and i would have to make arr ...
    Guest's full review     | 196 words

  • Review by
    Guest.
    on 30th Jun 2009


    User Rating : 0
    Respect : 0

    Where do I start??? Absolutely awful service from Diamond Car Insurance, and once my 6 motnhs are up I am leaving this company and would NEVER recommend them to anybody unless you want to be (i) greatly inconvenienced (ii) left in the dark, and having to chase them around for things (iii) RIPPED-OFF!!!
    Guest's full review     | 446 words

  • Review by
    amj4685
    on 20th Jun 2009


    User Rating : 1
    Respect : 0

    My car was written off in the night whilst it was parked in the street-along with two others. I called Diamond Car Insurance to let them know there had been an accident and pass on the information provided by the police. As the accident was criminal (motorist traveling at 50+ speed limit and ran off after accident) we have not been able to get the details ourselves.Diamond should have contacted the police to get the details but refused to as it would not be 'financially viable'. I had to beg ...
    amj4685's full review     | 178 words

  • Review by
    rachael1
    on 11th Jun 2009


    User Rating : 2
    Respect : 0

    Diamond are terrible, I had insurance with them for the first year but didn't want to renew it with them, but they decided without warning me and without my authorisation that they would take £510 out of my account to renew my policy for another year! They took the money from the account I used to pay from the previous year! sneaky! I still cant believe they can do this without my authorisation! I telephoned them, which is a nightmare in itself!! and it was basically yeah that's our ...
    rachael1's full review     | 361 words

  • Review by
    Guest.
    on 3rd Jun 2009


    User Rating : 1
    Respect : 0

    We've had two incidents (none our fault!) within our one year of cover with Diamond Car Insurance and the same faults and shoddy customer service applied on both occasions - so it's definitely systemic rather than bad luck.So what's so bad?First and foremost, Diamond do not actually take care of anything themselves; everything is outsourced to third parties, so not only does no one give a tuppence as you spend hours on the phone to all these different 'partners' of Diamond, but you can very ofte ...
    Guest's full review     | 340 words

  • Review by
    Guest.
    on 1st Jun 2009


    User Rating : 2
    Respect : 0

    Four months later after an accident that wasn't my fault as I was parked up, and I still haven't had a pay out or any idea what's going on. Diamond Car Insurance themselves are polite and try to be helpful even though they have no idea what they're doing. The worst part of this claim is the other companies dealing with the accident, the soliciter they gave me said I should move the uninsured hire car they took off me after 2 weeks but left with me for a month and a half, the medical team deali ...
    Guest's full review     | 149 words

  • Review by
    bikerchickone Rank: Lance Corporal
    on 20th May 2009


    User Rating : 0
    Respect : 0

    I was insured with Diamond Car Insurance for 7 years and I paid their escalating premiums every year thinking it was worth it to be insured with a reputable company! I had one claim worth approx £500 in the 7 years until my car was written off through no fault of my own. By the time they'd halved the car's value, taken off the excess, deducted £100 because they said they hadn't received the MOT, denied all knowledge of my points after I knew I'd told them, and generally done every ...
    bikerchickone's full review     | 245 words

  • Review by
    namsag
    on 31st Mar 2009


    User Rating : 0
    Respect : 0

    We took out a 10 month policy for the price of a 12 month one to accellerate our no claims bonus as this was our first car in years. 5 months later our petrol tank was holed on the motorway,so we rang diamond to enquire whether it was worth claiming and were informed the excess would be £360 (even though the excess was only £300 on the policy?).We told them that it didnt matter as the cost was £425 to fix so we would pay it ourselves.We were told that it wouldnt affect our n ...
    namsag's full review     | 143 words

  • Review by
    Guest.
    on 15th Feb 2009


    User Rating : 1
    Respect : 0

    Diamond Car Insurance had really poor customer service when I needed to make a claim. My car was sent to an approved repairer that estimated it would take three days to repair it, but kept the car for more than six weeks and refused to provide any updates on why it was taking so long - then when they called me to tell me to collect the car I arrived to find it not finished! I wrote to Diamond to complain and all they did was pass the complaint to the approved repairer, who sent me a ridiculous ...
    Guest's full review     | 158 words

  • Review by
    Guest.
    on 11th Feb 2009


    User Rating : 1
    Respect : 0

    after not having my own insurance for a few years i decided to use a comparison web site, i declared all my claims & diamond came up cheaper, when i rang to pay & go over my policy i was informed that as i was a passenger in 2 of my claims they didnt' count, i was really pleased as premium went down, took out policy totally happy! 1 week later the letters started to arrive 10 in total asking me to prove that i wasn't at fault in my claims as i had not declared the same info when i took out polic ...
    Guest's full review     | 171 words

  • Review by
    colliedog101
    on 26th Nov 2008


    User Rating : 0
    Respect : 0

    My wife and I insured my beautiful Mazda RX7 through diamond as we could both go fully comp... 4 months into the policy my dream car was sadly written off.. They agreed to insure the car which was in exceptional condition and only 24,000 miles on the clock the day I bought it valued at the price I bought it for... Now we are claiming, it feels like we have had to consistantly chase them up for every little detail only to be insulted by an offer that is thousands of pounds lower than the value of ...
    colliedog101's full review     | 243 words

  • Review by
    kirsty1988
    on 22nd Nov 2008


    User Rating : 1
    Respect : 0

    I had my insurance with Diamond for about 3 years and renewed it ever year when they sent the renewal through, no problems. However, this year they decided not to send me a renewal, just a letter stating they were sorry I was leaving them and that my policy was cancelled! I did not cancel the policy and did not advise them that I was going else where. They therefore left me driving around for a week with no insurance! When I called then to find out why they had done this, I was constantly put o ...
    kirsty1988's full review     | 295 words

  • Review by
    Lee da G
    on 3rd Oct 2008


    User Rating : 0
    Respect : 0

    Our car was written off by a dustbin lorry whilst me and the wife were asleep in our bed, so could we be any less at fault? However, nearly 4 months down the line we are still battling to get any kind of information from Diamond. Exasperated I sent an email complaining about the service 2 weeks ago, and after hearing nothing I decided to phone them today, only to be told it was in a queue waiting to be read - 2 weeks and still not even read it. We have had to borrow £2000 as my kids sc ...
    Lee da G's full review     | 189 words

  • Review by
    nainesh
    on 1st Oct 2008


    User Rating : 4
    Respect : 0

    Overall a good experience, but very high charges when I asked about cancelling when I sold my car a few weeks before the policy came up for renewal. It worked out cheaper to let the policy lapse and I also would have lost a whole years NCD!
    nainesh's full review     | 60 words

  • Review by
    pip gt
    on 28th Jul 2008


    User Rating : 1
    Respect : -1

    Please be aware Diamond do not seem to know how much % NCB they give you for each year of driving accident free it seems the computer generates a figure seems to be around 4-5% but they don t know if you agree a voluntary access this is not what you pay it is added to their mandatory and age figures my daughter ticked the 4 or 5 hundred pounds voluntary access which turned out to be £800. They also put you with a company to sort out the repairs and claim if it is not your fault so you don ...
    pip gt's full review     | 150 words

  • Review by
    Howlers
    on 11th Apr 2008


    User Rating : 0
    Respect : 0

    I've recently got married and advised Diamond of my new details in writing and also sent them a copy of my marriage certificate and waited to receive my documents with my new name. I received them but with my name misspelt, so i telephoned the customer care team and advised them of the misspelling and they said they amened their system and would send out new documents with my correct name. The 2nd batch of paperwork arrived and yet again my name was misspelt, so i again phoned customer care and ...
    Howlers's full review     | 450 words

  • Review by
    Guest.
    on 3rd Apr 2008


    User Rating : 1
    Respect : 0

    I insured with diamond because they gave a good quote and were well known so i presumed they would be fine. Being unfortunate to be involved in an accident which was not my fault, I expected them to sort it out for me, since that is what insurance is for. I dont have time to go through every individual detail they messed up but in summary they were totally incompetent and useless and so was the legal company they use. I got cut off several times when on the phone, they accidentally cancelled ...
    Guest's full review     | 138 words

  • Review by
    Guest.
    on 27th Mar 2008


    User Rating : 0
    Respect : 0

    Everything about Diamond Car Insurance was bad to say the least. It took constant badgering from my husband and myself to get anywhere with these people. I was told on numerous occasions that someone would call me back and this never happened. It took over a year for the claim to be settled and they clearly did not read anything that was sent to them. The accident was definitely the fault of the other driver yet we were made to settle 50:50. I have never been so angry with a company in my life a ...
    Guest's full review     | 131 words

  • Review by
    samea
    on 19th Mar 2008


    User Rating : 1
    Respect : 0

    Called to get renewal quote. I was told it was a wrong number and they gave me another one that wasn't toll free. After 20 minutes on hold I gave up- if that what it takes to buy a service from them I don't want to know how they respond to claims.
    samea's full review     | 58 words


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