Diamond Car Insurance Reviews - www.diamond.co.uk

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★★★☆☆
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Latest Reviews

★☆☆☆☆

“Worst insurance company to date ”

Written on: 08/07/2016 by Wn2016 (1 review written)

Diamond car isyarance is the worse company you can ever use. Everything they say is great on paper, until something happens. After being involved in an accident that wasn't my fault, they decided to take it upon themselves and process it as a joint fault without even speaking to me about this stating there was some mistakes on their behalf yet, this is still ongoing. To make matters worse, they have taken it upon themselves to ensure I face extreme difficulties renewing my insurance elsewhere… Read Full Review

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★★★★★

“Declan has got my back”

Written on: 16/04/2016 by Fosterlm276 (1 review written)

Tried to get insurance with RCIB, the worst company i have dealt with. who wanted me to pay £70 JUST for applying to them.... ANYWAY, diamond offered to pay these fee's AND gave me an even better loyalty discount :) Very helpful, very professional and a LOT cheaper than the rest! Oh, and they don't try to use a lot of legal problems and quoting "you agreed to it in the terms so we now can do what we want" which is a bonus… Read Full Review

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★★☆☆☆

“Alright until you need them!”

Written on: 26/03/2016 by Choate163 (1 review written)

So as soon as I got my first car I shopped around and then found diamond to be the cheapest for my vehicle and age. To begin with diamond where great had no problems I stayed with them for 3 years but coming to the end of my 3rd year I had a claim put against me, I hadn't been in an accident....the claims department where dreadful I had to chase them up as I would go weeks and weeks without hearing anything. They sent an accessor out when there was no need. Later they advised that the party… Read Full Review

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★☆☆☆☆

“Newer model of car bought but got £ 200 hike on £...”

Written on: 18/03/2016 by Isaiahy44 (1 review written)

Changed car from 2006 Clio to 2010 Clio difference in value £ 1250 6 months left on policy charged nearly £ 100 for the 6 months remaining. Will not be renewing this policy with this Co… Read Full Review

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★☆☆☆☆

“Avoid Avoid Avoid”

Written on: 14/03/2016

They're fine - until you actually need to contact them about a claim. I sent them photos and information, they did not confirm receipt neither did they appear to use any of what I provided. And instead of calling me or sending an email from an actual human being, I received an automated email to say the claim had been closed and that I was at fault. Absolutely no actual investigating seemed to have taken place. I was thinking about getting rid of my car anyway, and after this service I had made… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 13/03/2016 by 1946O'Hara (1 review written)

Having read the reviews I felt it necessary to write that it appears that Diamond are good initially in arranging insurance for new customers, however when it comes to claims they are awful. AVOID them! They processed a claim without me knowing until I came to renew my policy! When I tried to investigate they completely twisted the truth, leaving them looking as though they were in the right. I don't usually write reviews but please be careful of this company… Read Full Review

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★☆☆☆☆

“DOUBLED PREMIUM FOR NO CLAIM AND TAKEN WITH NO PERMISSION”

Written on: 10/03/2016 by Adalynn1990 (1 review written)

Diamond doubled our premium to over £1000 because of a non claim report and a glass repair and removed from our account with no permission. We had been assured would not affect our premium or no claims bonus and were encouraged to make it by their own operatives. You can read below my response and diamond's long long answer. please take this as a formal complaint against the reply from  complaint officer it fails your own code of practice by imposing unreasonable and unfair terms… Read Full Review

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★☆☆☆☆

“Poor customer service ”

Written on: 09/03/2016 by Alonzoa17 (1 review written)

Diamond seem great until you actually need some help from them with your policy and then seem to become absolutely useless. They would not even provide me with a quote for my new car as 'my current policy had not reached 21 days before renewal' and they therefore would not quote me the insurance price for this car however asked if I would still like to go ahead and change my policy to this car for the unknown annual price, when I refused this I was then advised to call back for a quote when I… Read Full Review

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★☆☆☆☆

“Truly the worst insurer on the planet”

Written on: 06/03/2016 by Dorian28 (1 review written)

Assigned the wrong legal team. Promised things such as independent assessment of both vehicles which never happened. Never chased up CCTV even though we told them who to contact. 11 months down the line being told that the law firm have put the wrong name on the legal papers so we have to start from scratch. I would never recommend Diamond to anyone. They do not know what they are doing and make false promises but never actually complete anything. This claim looks like it is going to span 18… Read Full Review

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★★★★★

“Stay with what you know”

Written on: 02/03/2016 by Adriannae233 (1 review written)

was insured with diamond before and went to another company just because of the price. Was not happy with them and returned to diamond as the customer care and the whole package is much better. Will be staying put from now on… Read Full Review

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★★★★★

“Affordable ,great,cheap”

Written on: 01/03/2016 by 255Owens (1 review written)

It's cheaper than other companies and wasn't too much hassle… Read Full Review

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★★★★★

“Helpful when you call and very courteous”

Written on: 01/03/2016 by Karaf437 (1 review written)

Polite,helpful,easy to talk to nothing was to much trouble plus they offer to contact your previous insures to cancel and get confirmation of NCB. Would and have recommended them to my daughter who also switched to Diamond having experienced rude people with previous long term insures. Easy to switch plenty of cover everything you need and staff that explain and help you with anything you don't quite understand. … Read Full Review

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★★★★☆

“Car insurance”

Written on: 19/02/2016 by Greenwoodcu289 (1 review written)

After a recent very high renewals quote from my previous insurer I did a search on compare the market and found diamond insurance quote to give me the same cover for half the price of my renewal quote. Also the excess was less as well should I need to make a claim. Insuring with Diamond was quick and easy, hopefully I will not need to make a claim as that is when you really know how good an insurer you have to deal with… Read Full Review

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★★★★★

“Prompt Effective Service”

Written on: 18/02/2016 by 426McCollum (1 review written)

After receiving my quotation and completing my insurance transaction I found that I later found that I had a couple of minor queries. On contacting Diamonds' Customer Services Dept. I was very pleased to find that after selecting the service required the phone was answered very quickly. No hanging around listening irritating music. On the first occasion this was late at night and on the second occasion during normal working hours. I found the staff friendly, effective and keen to meet my… Read Full Review

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★★★★☆

“Thorough Accurate Effective”

Written on: 17/02/2016

Good Made sure I got the right deal for me at the best cost possible. Made sure every problem was overcome so I could get the insurance as quickly as possible. Bad Was quite abrupt at times Came across as demeaning… Read Full Review

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★★★★★

“Quick, reliable insurance. ”

Written on: 17/02/2016 by 418Bruce (1 review written)

I was on the phone for no more then half an hour to a colleague who couldn't of been more helpful! He explained all the T&Cs, and even got the original quote down by £30. Customer service was of a high standard and I would definitely recommend to friends and family. Everything was done in a matter of days, all documents were sent over and I was able to sign in to the diamond cover page without any hassle, a text message was sent with all the relevant contact numbers and email addresses… Read Full Review

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★★★★★

“Fantastic, efficient service”

Written on: 17/02/2016 by Reillyx180 (1 review written)

Incredibly helpful and informative staff. I had to phone as my partner had just completed the speed awareness course so I was thinking it would take a look tie, however, the gentleman I spoke to was very informative and able to process my insurance very quickly - even helping me out with my no claims, which I am very grateful to him for… Read Full Review

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★★★★★

“Top notch”

Written on: 16/02/2016 by Ward88 (1 review written)

Very helpfully & polite staff. Have not found better during my Search for car insurance. … Read Full Review

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★★★★★

“great, helpful, informative”

Written on: 16/02/2016 by Giuliana233 (1 review written)

Diamond was helpful, informative and made my purchasing of car insurance very easy. I had a few questions to ask and they answered in a clear and friendly manner… Read Full Review

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★★★★★

“good insure company”

Written on: 16/02/2016 by Edwinv437 (1 review written)

my name is KADIR am very happy on this company . small price big cover… Read Full Review

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