Diamond Car Insurance Reviews
Latest Reviews
★☆☆☆☆
Written on: 21/02/2012
“Not bothered to take on my case!!”
I got into a crash over 2 weeks ago which the other driver accepted full liability. I opened a claim with Diamond but was then contacted by Sheila's Wheels (third party's insurer) and was advised to do the claim through them as they could do it quicker without loosing NCB or paying excess. Diamond said the same thing but did not advise me that if they dealt with it they would get the excess back and my NCB. After being told by SW that my car is a write off they gave me a quote for what they would...
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★☆☆☆☆
Written on: 10/02/2012
“Dishonest, Bullying Tactics - NEVER Inusre with Diamond”
Think of the worst, most sharklike, unethical window replacement company you can, and in Diamond you have the insurance equivalent. Insure with them at your peril, and woe betide you when you decide not to renew with them. I was a long standing customer of Diamond Insurance. I insured a little Punto I had bought with the intent of giving my daughter when she passed her test - in the meantime it was a second 'run around' for my partner and myself. In September 2010 it suffered a blown cylinder head...
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★★★★★
Written on: 04/02/2012
“Brilliant service!!!!”
I' was insured with diamond last year and was on comprehensive cover any time I called I received brilliant customer service and my policy was dealt with efficiently and correct documents always arrived after a few days I am now insured with admiral on a multicar policy which the same company as diamond and again I've had no issues and I too have car hire cover which is not the same thing as a courtesy car, it covers you in different circumstances. With insurance you should always read your terms...
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★☆☆☆☆
Written on: 04/02/2012
“Shocking customer service - no complaints method ”
Shocking customer service at Diamond. Paying over the odds for my car, an hour phone call halved this amount (how much have they been fleecing me over the years?!) Had to sign up to new policy and give them £40 to do so (really? ) So far no response to complaints over level of service Would really never recommend this company to anyone. Once ok, now terrible - utterly terrible ...
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★☆☆☆☆
Written on: 02/02/2012
“Crooks, do claim through Diamond/Admiral you will lose...”
Driving home a few weeks ago someone drove into the back of us and shunted us into the car in front. The driver behind accepted full liability. Firstly our very good car was deemed a CAT D total loss although it is driveable. As per their terms & conditions our policy has now been cancelled only days into a brand new policy so we have lost our premium (£500). This is the first trick Diamond use to make money. Theoretically, the policy also states the car is now their property, although I am not...
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★☆☆☆☆
Written on: 28/01/2012
“I hate diamond car Insurance”
i have no idea where to start. I was at work and my car was parked in a parking bay. The delivery driver reversed into my car and knocked off my wing mirror. I immediately took all details and rang diamond. The driver rang our company and said he'd accepted liability as my car was parked. There was also a witness but as I knew him it wasn't independent. This claim was nearly 2 years ago!! At first they said not a problem it obviously wasn't my fault and they fixed my wing mirror. Then heard nothing...
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★☆☆☆☆
Written on: 12/01/2012
“!!!!NEVER USE DIAMOND INSURANCE OR ASSOSIATED...”
I cancled my policy 3 months ago as the premium had risen by over 100% to just under £2000 due to 3 points being added to my licence. At the time I obviously advised the customer service team that I would be checking comparison web sights to get a better deal and that I would contact them if I did require their services for another year. I also called back at the very end of the policy to double chark the insurance had been cancled. Despite this I am still being charged, 3 months after cancellation...
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★☆☆☆☆
Written on: 12/01/2012
“Rough Diamond not a girls best friend”
Diamond & Admiral are the same people .i agree they cold call my daughter after she paid £1525 for a car insurance, they value at £995 with a £600 accses they win what ever happens and talked her into paying another £29.95 for car hire when she was fully comp and that included a courtsy car ? is this legal robbery ?somone should do somthing...
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★☆☆☆☆
Written on: 11/01/2012
“I thought Admiral were bad!!!!”
Went from Admiral who were awful to Diamond due to a good quote last year. However when we moved house recently they asked for an additional premium of almost £500 which was a rip off but we could not afford the time or money it would have taken to cancel the insurance so paid the difference. Then a couple of months ago my husband who is a named driver had an accident, we belived the blame to be 50/50 split. However Diamond only seemed interested in admitting liability. They didn't go through the...
Read full reviewGuest's response to Guest's Review
Written on: 12/01/2012
Admiral & Diamond are the same prople .
Carlosblackque's response to Guest's Review
Written on: 12/01/2012
Diamond & Admiral are the same people .i agree they cold call my daughter after she paid £1525 for a car insurance they value at £995 with a £600 accses they win what ever happens
and talked her into paying another £29.95 for car hire when she was fully comp and that included a courtsy car ? is this legal robbery ?somone should do somthing.........
Mixta85's response to Guest's Review
Written on: 21/02/2012
Isn't Admiral and Diamond the same company?? Same as Elephant and Bell, they are all part of the same group.
★☆☆☆☆
Written on: 11/10/2011
“Warning Don't Use”
Absolutely awful, firstly tried to make a payment near the Christmas period, they tried to take it out however they didn't manage to even though there was enough money in my bank. They then said because i had missed it, it meant that i had to pay it in full, even though it was there incompetent system that was to blame. Then nearing the end of my policy, they took out money for my next policy without asking me because MAKE SURE YOU READ THE SMALL PRINT! they work on a automatic renewal system. Not...
Read full reviewGuest's response to Guest's Review
Written on: 19/10/2011
Exactly what is happening to me and they just said ive got to send the bank statement and letter from my bank saying there was enough money in my account at the time even though they didnt even try to take the money out of the bank. Now they are saying ive missed the payment and they want the full amount! Never going with diamond again!
Shariah's response to Guest's Review
Written on: 04/03/2012
Hi im in exactly the same position, they are always having problems taking the direct debit, so they want me to pay the rest in full. Just wanted to know if you paid it or cancelled your policy as the cheapest way out for me seems to be a cancellation, but I don't know what fees I will have to endure.
Guest's response to Guest's Review
Written on: 21/04/2012
They have done exactly the same to me! the money is in my account and i have spoken with my bank and they state the direct debit is set up perfectly. i have phoned diamond tried to offer them the money to pay the missed direct debit and they are refusing to take my money! CAN YOU BELIEVE IT! they said they wont reinstate this until either diamond or my bank admit its their fault so im left with the threat of my car insurance being cancelled because they are to selfish to admit their faults. it is out of my control they wont talk to me in english and they wont take on my complaint. i have told them i will take it to watchdog and the financial ombudsman services but they still are not dealing with this. i am stuck and have no idea what i can do. its making me really sick and stressed!
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Showing 1 - 10 of 127 Reviews
★☆☆☆☆
Written on: 04/10/2011
“The worst insurance company in the world.”
This insurance company is shocking. As they are the cheapest quote I chose them, then when made a claim they under valued my car and took out a full ten months direct debit payment from the settlement so left me with about £470 from a £2500 worth car. Then when selecting insurance again for the new vehicle, confirmed monthly repayments with the advisor on the phone who assured was taking one months payment they took the whole years insurance without letting me know!! I therefore incurred bank...
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★★☆☆☆
Written on: 30/09/2011
“Leaving Diamond after 10 years with them!”
Diamond used to be a great company, especially since they offered incredible prices for female drivers, however within the last 18 months they have been progressively letting things slip. First was when i tried to add my boyfriend to my insurance. They added a previous partner that i had removed 5 years ago onto the policy instead. I then had to spend a cumilative 10 hours rectifying the sitation, and they wanted to charge me a £17.50 admin fee to amending their mistake! Should have been a sign...
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★★☆☆☆
Written on: 31/08/2011
“They do not send Certificate or Policy details.”
15/8/11 switched to Diamond because of price. It was promised that Certificate and welcome pack would be sent in 3/5 days. Nothing received; telephone 24/8; told that details had been sent, but must have been lost in the post. Further details promised, again in 3/5 days. 30/8. Nothing received. Telephoned again - "oh yes, it will come tomorrow." 31/8 (to-day) still nothing received. Copy of Certificate WAS sent by email on 24/8, but this corrupted computer every time I tried to print or download....
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★☆☆☆☆
Written on: 14/07/2011
“Run by MONKEYS”
I will not go into details about why I hate this company, but I did put my policy on suspension and two months after this they decided to take £446 out of my account without telling me and then said it was just an admin error!! I also have recently cancelled my policy with them as I no longer have a car and am told I do not owe anything and that Diamond owe me £67, about a week later I receive a letter saying that they have previously written to me requesting that I pay them the £223 that I owe...
Read full reviewJamie87's response to Guest's Review
Written on: 27/10/2011
I am having the exact same problem at the moment! What was the outcome?
★★★★☆
Written on: 24/06/2011
“Good service”
They've been fine. Had a claim a couple of years ago which was dealt with reasonably quickly and with no issues whatsoever. Customer services are good - everyone I've ever spoken to has been friendly and helpful; the only issue I have is that I got disconnected frequently when trying to get through to different departments. I was concerned about collecting proof of no claims as I decided to change to another insurer due to cost but they were unbelievably friendly and helpful, dealing with my issue...
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★☆☆☆☆
Written on: 12/04/2011
“well I dont even know where to start! I am a 19 year...”
well I dont even know where to start! I am a 19 year old student and only work a few hours on a weekend to pay for my car! I saved for my car for a long long time! then recently it got stolen and burnt, if this wasnt devastating enough for me diamond only valued the car at £1000, then explained I had £622 outstanding on my insurance plus £150 excess so out of my overall claim they would subtract £777! when I infact only owed £448 on my insurance as I took out a 12 month...
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★☆☆☆☆
Written on: 04/04/2011
“Absolutely RUBBISH company. ”
Absolutely RUBBISH company. Poor customer service, ALWAYS problems with them collecting direct debits - to the point i had to arrange a conference call with my bank and diamond so that diamond accepted being at fault, cancelling insurance because of this and NOT INFORMING ME so I was driving with no insurance, completley unhelpful until you ask how much it will cost to rectify the problem and they then become helpful. THey cancelled my insurance one last time and took £844 from my account...
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★☆☆☆☆
Written on: 01/04/2011
“Joined Diamond March 2011 paid for my online quote...”
Joined Diamond March 2011 paid for my online quote over the phone, a month later I get a bill for £57.24 for not stating a non fault claim, I was working in a school and a delivery driver reversed his lorry into my parked car, the company admitted full liability and it all went through their insurance company with nothing to do with mine as I did all the donkey work, made all the phonecalls and arrangements. I had to go without my car for a week and all the inconvience of it and stress, and...
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★☆☆☆☆
Written on: 10/03/2011
“I insured with them as soon as I passed my test. I had...”
I insured with them as soon as I passed my test. I had a number of issues with Direct Debits not being collected at the right time and this caused me big financial issues until one day thy told me I was two months behind so I made a two month payment (by borrowing some money) and again asked for them to alter the date of the DD. This they didnt and then resulted in one day them cancelling my policy without any notification and after this happened I unfotunately had an accident. I have now lost my...
Read full reviewShariah's response to Guest's Review
Written on: 04/03/2012
Hey I know what your going through just want to ask did they charge you for cancelling the policy?
★★★★★
Written on: 07/03/2011
“I took out my policy with Diamond the day I bought my...”
I took out my policy with Diamond the day I bought my first car, the Lady I spoke to was really helpful and got my policy documents to me straight away on email ( as I needed to tax the car), they had put a shortened version of my name on the documents, I called and they got the corrected documents to me within 10 minutes. I then realised that my windscreen had a stone chip , I called up diamond and they organised a chip repair the next day for me. They were also really helpful when I needed to...
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Showing 11 - 20 of 127 Reviews
★☆☆☆☆
Written on: 22/01/2011
“If you want to insure you car and make no changes to...”
If you want to insure you car and make no changes to the policy they are fine. If you want to talk to them after you've paid, don't go with Diamond Insurance. Their phonelines open at 9am on a Saturday - rang them at just gone 9am and spent 45 minutes in a queue with no indication as to how long I might be waiting. In the end I rang their new quote line and got them to put me through to the correct department. Sent an email while I was on the phone and had no response yet - to be hones,...
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★☆☆☆☆
Written on: 13/01/2011
“Dimond they just want money, they don't care about...”
Dimond they just want money, they don't care about customer service they are shiiit insurance company, please don't go with them. even they don't know how to serve customer. ,please don't do insurance with them....
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★☆☆☆☆
Written on: 11/01/2011
“recently bought my first car as a learner driver, i...”
recently bought my first car as a learner driver, i only had the policy for 3 weeks & passed my driving test, i thought i would ring diamond up & update the policy. I was floored by the fact that they wanted to charge me another £180 pounds for doing this, diamond is all about getting money out of their customers, if you get a chance NOT to deal with these clogs then dont. these people should have a minus star rating, they dont know anything about valuing their customers...
Read full reviewBdshaukat's response to Guest's Review
Written on: 13/01/2011
Dimaon, they want money only not service. it really bad car insurance. beware please do go with them. even they do not know how to behaive with customer.
★★★★★
Written on: 29/12/2010
“I have found every aspect of Diamonds car insurance...”
I have found every aspect of Diamonds car insurance service fantastic, having made a claim for being in an accident that was my own fault over 18 months ago, diamond were prompt, honest, helpful, efficient and understanding throughtout the ordeal, all monies paid out to all parties promptly with no arguement or fuss! brilliant service well done!!! Mrs T Benson ...
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★☆☆☆☆
Written on: 22/12/2010
“I would not recommend insuring your car with this...”
I would not recommend insuring your car with this company - there only interest is to gain your money. They spend alot of advertising to women saying that they will provide a special service but this is a complete con. They cancelled my insurance without notifying me and refused me the option of direct debit payment them sent my details to a debt collection agency asking for a cancellation fee for a POLICY I did not wish to Cancel - they are pure rubbish - my advise to any woman seeking car insurance...
Read full reviewShariah's response to Guest's Review
Written on: 04/03/2012
Hey sorry just a quick question how much did they charge you for the cancellation fee?
★☆☆☆☆
Written on: 07/12/2010
“Just settled a claim from a third party hitting me and...”
Just settled a claim from a third party hitting me and writing off my car. I supplied all the information they required the day of my accident, witness details, police details, third party details, mot number,log book number etc etc. Despite this I was constantly asked for information that I had provided previously delaying the procees, they were a nightmare when contacting the witness and in actual fact Albany ended up obtaining the statement. They never called me with an update, I had to contact...
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★☆☆☆☆
Written on: 12/10/2010
“i did not renew my policy with diamond but they are...”
i did not renew my policy with diamond but they are chasing me for a non existent debt using debt collectors. If you want trouble free insurance use another company - the savings are not worth the additional admin trying to sort out their shortcomings....
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★☆☆☆☆
Written on: 09/10/2010
“In the middle of a claim, without informing me,...”
In the middle of a claim, without informing me, Diamond have cancelled my car insurance. Which means that my husband and I have been driving around without insurance. Now in process of trying to email current MOT certificate which is proving more difficult than a trip to the moon. Their level of irresponsibility is a disgrace. NOT impressed....
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★☆☆☆☆
Written on: 28/09/2010
“At the moment I am in the middle of a claim and one...”
At the moment I am in the middle of a claim and one hand does not know what the other hand is doing. We are getting conflicting reports - last week a letter came through to say that my car was no longer insured. On phoning today I have been told that I am still covered. Shambles, complete shambles. Would not recommend this company to anyone. Have given them one star to get though this system, but do not give them your money....
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★☆☆☆☆
Written on: 25/09/2010
“I was with then for 5 years, never made a claim and in...”
I was with then for 5 years, never made a claim and in the end the treated me like rubbish. I've just off the phone from the customer service centre which is in Amsterdam and I will never use them again. I will never recomend them to anyone....
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Showing 21 - 30 of 127 Reviews
★★★☆☆
Written on: 28/08/2010
“I have good and bad experiences with Diamond car...”
I have good and bad experiences with Diamond car insurance. I was hit by a third party who immediately admitted liability and they could not have been better at sorting it out, my car was repaired quickly and without any fuss. Albany assistance have been fine so far in helping me recover my excess and hire car expenses. Now the not so good - I knew I was about to move when I took out the insurance and chose Diamond because they quoted me for both addresses and the difference between them was minimal....
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★☆☆☆☆
Written on: 17/08/2010
“Diamond Car Insurance don't care about their customers...”
Diamond Car Insurance don't care about their customers at all once they've got your money flowing into their accounts. I requested a certificate of motor insurance to renew my tax as they had forgotten to send out the original one after I'd renewed my car insurance with them. They'd only sent me the confirmation letter of the renewal and my payment installments (very important to them of course, money money money!!). After I was in the queue for 20 minutes on the phone I gave up and sent them...
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★★★★★
Written on: 12/08/2010
“hi, having looked through some of the reviews I wanted...”
hi, having looked through some of the reviews I wanted to put in a good word for these guys. My daughter was hit in the side and the car was badly damaged, by the end of that day (friday) the car had been collected and taken to the garage. 1st thing monday the hire car arrived within just a few days we were informed that the car would be written off and then just a few days more a settlement offer was made which was very fair and was accepted, they allowed her to keep the hire car for a further...
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★☆☆☆☆
Written on: 05/08/2010
“I got the shock of my life when reviewing bank...”
I got the shock of my life when reviewing bank statements to see that my insurance had jumped up to 71.00 a month from 52.00. When I contacted Sam at the customer service desk, he said that my policy had been renewed a few months before - thats why it had gone up (never reveived any documentation about this by the way!). "But its gone up by £240" I cried "Why such a jump when I havent made a claim in the past 2 years with you!?" "Oh there are other factors that contribute" "Are these explained...
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★☆☆☆☆
Written on: 03/08/2010
“Be very aware of the prices this company quotes if you...”
Be very aware of the prices this company quotes if you are getting an on-line quote via a comparison website. They came up cheapest at £1029 to add my 17 year old daughter on a £12000 mini I was looking to buy. Because they were the cheapest I committed to buy the car and paid a holding deposit to the garage. When I came to pay the insurance on-line I was referred to their call centre and told the premium Diamond wanted was nearly £3000. As a result I have had to walk away from...
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★☆☆☆☆
Written on: 11/06/2010
“This was - just - the cheapest quote for my first-time...”
This was - just - the cheapest quote for my first-time car insurance. I had to ring because I wanted to pay monthly. Firstly they added a load of optional extras, which I didn't want; I got these removed. Then they said there was an 8.5% charge for monthly payments. Fair enough. Then they gave me a price which was the original quote, plus 8.5%, plus £400. I queried this. "Oh yes, the 8.5% is the administration fee for implementing the direct debit, and there's a charge of £400 to pay...
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★☆☆☆☆
Written on: 07/06/2010
“I would only recommend them to someone who I hate....”
I would only recommend them to someone who I hate. This company is absolutely out of it, they have taken more than 6 months to sort out my claim which they still have not done so. For the last six months I've been living in hell with those people from Diamond. They so boring and nothing was done. So I contacted the third party myself and I felt as doing Diamond's job, anyway, I was shocked to find out that the third party never made any claim against me and they just notified the insurer and the...
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★☆☆☆☆
Written on: 12/05/2010
“I would just like to thank Diamond Car Insurance for...”
I would just like to thank Diamond Car Insurance for their inexplicably poor customer care (not service, but care). I have been insured with Diamond now for 6 years. I have always been a loyal customer and have always paid my monthly permiums on time. On this one occasion on the 16th April, I missed a payment (entirely my fault - I had upgraded my car in April and my premium had increased and the date changed). They tried with my DD again on the 28th and as I still hadn't sorted the problem (I didn't...
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★☆☆☆☆
Written on: 17/04/2010
“i came to diamond because they were cheap, the first...”
i came to diamond because they were cheap, the first year was fine didnt find any hidden costs and everything ran smootly, the second year after having no accidents on in my first year and first year with diamond as well the put it up by £500 even thought i have more experience than what i started with. i have had some problems with my bank account and they have started demanding that i pay the full sum which is over a thousand pounds, they have no idea how to communicate or understand what...
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★☆☆☆☆
Written on: 14/04/2010
“because i claimed they are still expecting me to pay...”
because i claimed they are still expecting me to pay for the remainder of my car insurance term even though i've sold my car and want to cancel it. will never use them again nor any associated company ever nor will i recommend them...
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Showing 31 - 40 of 127 Reviews
★★☆☆☆
Written on: 13/04/2010
“I have just recieved a County Court claims notice for...”
I have just recieved a County Court claims notice for an accident I was involved in over a year ago, which Diamond car insurance should have resolved at the time as my insurance company. Diamond have just reviewed the file at my request and will send a cheque to pay the claimant in full today. This has however caused me a hugh amount of unnessary stress and I have received no apology from Diamond for dragging their heels over this. They are now telling me not to worry and that I need take no further...
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★☆☆☆☆
Written on: 19/03/2010
“Just had a no fault claim, with the other driver...”
Just had a no fault claim, with the other driver admitting liability. My concern is with the credit forms and extra insurance policies they want you to complete to 'enable them to get the work done'. On a full comp policy I expect the company to take care of the issues, not spend ages trying to assure me that I will never have to pay for the credit agreement they want me to sign in the first place. This is what I thought I was getting with a comprehensive policy. Had I known I was going to underwright...
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★☆☆☆☆
Written on: 08/03/2010
“Absolutely awful - lots of hidden charges, including...”
Absolutely awful - lots of hidden charges, including £14.50 just to change my address even though the area wasn't changing and it would make no change to my policy - the charge was for the 1 phonecall that counted as "admin"! Don't use them! they're not as cheap as they make out....
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★☆☆☆☆
Written on: 06/03/2010
“This is a terrible insurance comapany. I used them as...”
This is a terrible insurance comapany. I used them as they had a very cheap quote however I had an incident during the year which wasn't my fault (my car was hit whilst parked) and was dealt with by a company dealing with no fault claims. Both Diamond and the other company had terrible customer service. My car was repaired but the garage used wasn't convenient or very good. I recently received my renewal and Diamond had doubled my premium. I phoned to ask why so they dropped it by £200...
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★☆☆☆☆
Written on: 03/03/2010
“BLOODY AWFUL! I made a claim with Diamond - it took...”
BLOODY AWFUL! I made a claim with Diamond - it took TWO years, yes TWO years for the claim to be settled! Diamond sent me to 4 different solicitiors and lost my file three times. The worst company I have ever dealt with. You don't get a claim handler, so everytime you phone through it's someone different. STAY AWAY. They might be cheap ladies...but you get what you pay for!...
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★☆☆☆☆
Written on: 25/02/2010
“I insured with Diamond a year ago, and i am now up for...”
I insured with Diamond a year ago, and i am now up for renewal. This has given me 2 years no claims but my premium went UP by £140 - and i have made no claims! I rang to ask why and was advised that it was due to statistics - e.g. the area i live in having a lot of people claimed their insurance. So basically, even after being a good customer for a year - diamond are punishing me for other peoples bad driving. Big thumbs down diamond....
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★★☆☆☆
Written on: 27/01/2010
“they tell you 1 thing and do another .. for example...”
they tell you 1 thing and do another .. for example they told me they would take my owed installments from my settlement check and they went and took the installments from my account anyway which made me overdrawn. then when my insurance was over with and finished they tryed to take a months installment from my account and then my bank said i could no longer bank with them as they had tryed to take the cash 3 times. ...
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★★★★★
Written on: 26/01/2010
“I had only just started driving, i am an 18 yr old...”
I had only just started driving, i am an 18 yr old female who was still a little nervous driving on my own but i did have an accident, it was horrible, i was shaking, i had panicked a little when someone tried to over take me and then cut me off so i went to put my foot on the break but my foot slipped and went on the accelerator and i hit someone in the rear, i was really upset calling my insurance company, it was late at night i beleive around half 8 i called them, i was aware the office closed...
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★★★★☆
Written on: 25/01/2010
“Hi, Look guys... Insurance companies are at the end of...”
Hi, Look guys... Insurance companies are at the end of the day insurance companies. They want your money, they throw the possible threat Constantly in your face that at some point your life your going to get smashed or have an accident on the road and YOU NEED COVERAGE! Then when it happens it is all about paying out as little as possible. It is a business at the end of the day. We all know the game. As far as annoying insurance companies go and they are ALL Annoying... Diamond are one...
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★★★★☆
Written on: 17/01/2010
“I am currently claiming from Diamond having my car...”
I am currently claiming from Diamond having my car declared a write off by both my garage and their people. I was gutted as I'd only had the car 8 months and I was still driving it after the accident, due to not being able to get it to the garage. I put my claim in less than a fortnight ago, and despite them apologising for taking so long, due to severe weather increased claims and staff shortages, they have acted very quickly to give me a fantastic offer £500 less than what I paid. I have...
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Showing 41 - 50 of 127 Reviews
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