Diamond Car Insurance Reviews - www.diamond.co.uk

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★★★☆☆
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Latest Reviews

★☆☆☆☆

“ZERO STARS, LIARS, DISGRACEFUL ”

Written on: 12/05/2017 by NathenSuarez (1 review written)

Only gave on star because it asked for a rating... Took out the policy believing Diamond are a good company... HOW NAIVE. I have had nothing but stress for the past 8 months regarding a NON FAULT CLAIM of which I have been told 'WE ARE DOING EVERYTHING WE CAN' even though they had not even contacted the 3rd party for the best part of 6 weeks. The company drag their feet regarding claims. DO NOT expect to get any help from them, have them back you or even attempt to fight for you. It is… Read Full Review

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★★★★★

“Very Happy Customer!”

Written on: 09/05/2017 by EricaW3467 (1 review written)

I have been with Diamond for a year now, and this is my first every company that I have used for car insurance. I started off with learner insurance and when I passed my test, they made sure I got the right deal for a full license insurance. When my documents came through the quote they told me about was wrong, but nothing a phone call didn't fix as they were really apologetic and were quick in fixing it. I received a really good deal for my first year of driving. When a year came and I needed… Read Full Review

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★☆☆☆☆

“Steer clear! Awful insurer”

Written on: 08/04/2017 by Df87 (1 review written)

I am writing this review as a manager of a different insurer. Due to Diamond's extreme incompetence with a simple phone call to them to confirm a mutual clients no claims bonus, they gave incorrect and misleading information which led to the unfortunate cancellation of our customers motor insurance policy. I would suggest you steer clear of this company as the staff clearly lack any sort of experience, training or expertise. Diamond also lied to our customer that they did not even have a… Read Full Review

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★☆☆☆☆

“inform of non claim incident and they double insurance”

Written on: 17/01/2017 by teluk (33 reviews written)

I caused some damage to my car in which no other person or vehicle was involved but had been advised that you need to report any incident, so I did. I did not make a claim and merely explained what had happened and that I fixed my damage myself. I then receive a phone call from Diamond insurance to renew my policy and that "nothing had changed" and my new policy would cost £500+ pounds. Nothing had changed!!! This is double what I paid last year and I was utterly disgusted that they used this… Read Full Review

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★☆☆☆☆

“Disgraceful company”

Written on: 03/01/2017 by Kimii (1 review written)

disgrace of a company Worst insurance company I have ever been with!! Had an accident where a 40ton LORRY drove into ME due to him driving with undue care and attention and as his boss put it "he was having a bad week", had I not managed to get myself out the way so that he did not drive directly into the side of me I would have lost my unborn baby!! Diamond do not care! lorry company have video footage from the cab of the lorry yet have only provided "screenshots" which are useless! Diamond… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER !!!!”

Written on: 20/12/2016 by Trisha148 (1 review written)

Someone bumped my car and Diamond without me knowing sent it to a scrap yard in Bristol with all my personal belonging !!! Not even a discussion with me!! I am appalled by the incompetence of staff even the manager!!! On phone for hours trying to get through when you do they promise faithfully to sort it out, never phone back !!! My car is now eventually back in a garage, went to get my stuff and it has been ransacked, all my cd's, mats, back bumper, service history, loads of personal documents… Read Full Review

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★☆☆☆☆

“Worst insurance company to date ”

Written on: 08/07/2016 by Wn2016 (1 review written)

Diamond car isyarance is the worse company you can ever use. Everything they say is great on paper, until something happens. After being involved in an accident that wasn't my fault, they decided to take it upon themselves and process it as a joint fault without even speaking to me about this stating there was some mistakes on their behalf yet, this is still ongoing. To make matters worse, they have taken it upon themselves to ensure I face extreme difficulties renewing my insurance elsewhere… Read Full Review

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★★★★★

“Declan has got my back”

Written on: 16/04/2016 by Fosterlm276 (1 review written)

Tried to get insurance with RCIB, the worst company i have dealt with. who wanted me to pay £70 JUST for applying to them.... ANYWAY, diamond offered to pay these fee's AND gave me an even better loyalty discount :) Very helpful, very professional and a LOT cheaper than the rest! Oh, and they don't try to use a lot of legal problems and quoting "you agreed to it in the terms so we now can do what we want" which is a bonus… Read Full Review

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★★☆☆☆

“Alright until you need them!”

Written on: 26/03/2016 by Choate163 (1 review written)

So as soon as I got my first car I shopped around and then found diamond to be the cheapest for my vehicle and age. To begin with diamond where great had no problems I stayed with them for 3 years but coming to the end of my 3rd year I had a claim put against me, I hadn't been in an accident....the claims department where dreadful I had to chase them up as I would go weeks and weeks without hearing anything. They sent an accessor out when there was no need. Later they advised that the party… Read Full Review

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★☆☆☆☆

“Newer model of car bought but got £ 200 hike on £...”

Written on: 18/03/2016 by Isaiahy44 (1 review written)

Changed car from 2006 Clio to 2010 Clio difference in value £ 1250 6 months left on policy charged nearly £ 100 for the 6 months remaining. Will not be renewing this policy with this Co… Read Full Review

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★☆☆☆☆

“Avoid Avoid Avoid”

Written on: 14/03/2016

They're fine - until you actually need to contact them about a claim. I sent them photos and information, they did not confirm receipt neither did they appear to use any of what I provided. And instead of calling me or sending an email from an actual human being, I received an automated email to say the claim had been closed and that I was at fault. Absolutely no actual investigating seemed to have taken place. I was thinking about getting rid of my car anyway, and after this service I had made… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 13/03/2016 by 1946O'Hara (1 review written)

Having read the reviews I felt it necessary to write that it appears that Diamond are good initially in arranging insurance for new customers, however when it comes to claims they are awful. AVOID them! They processed a claim without me knowing until I came to renew my policy! When I tried to investigate they completely twisted the truth, leaving them looking as though they were in the right. I don't usually write reviews but please be careful of this company… Read Full Review

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★☆☆☆☆

“DOUBLED PREMIUM FOR NO CLAIM AND TAKEN WITH NO PERMISSION”

Written on: 10/03/2016 by Adalynn1990 (1 review written)

Diamond doubled our premium to over £1000 because of a non claim report and a glass repair and removed from our account with no permission. We had been assured would not affect our premium or no claims bonus and were encouraged to make it by their own operatives. You can read below my response and diamond's long long answer. please take this as a formal complaint against the reply from  complaint officer it fails your own code of practice by imposing unreasonable and unfair terms… Read Full Review

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★☆☆☆☆

“Poor customer service ”

Written on: 09/03/2016 by Alonzoa17 (1 review written)

Diamond seem great until you actually need some help from them with your policy and then seem to become absolutely useless. They would not even provide me with a quote for my new car as 'my current policy had not reached 21 days before renewal' and they therefore would not quote me the insurance price for this car however asked if I would still like to go ahead and change my policy to this car for the unknown annual price, when I refused this I was then advised to call back for a quote when I… Read Full Review

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★☆☆☆☆

“Truly the worst insurer on the planet”

Written on: 06/03/2016 by Dorian28 (1 review written)

Assigned the wrong legal team. Promised things such as independent assessment of both vehicles which never happened. Never chased up CCTV even though we told them who to contact. 11 months down the line being told that the law firm have put the wrong name on the legal papers so we have to start from scratch. I would never recommend Diamond to anyone. They do not know what they are doing and make false promises but never actually complete anything. This claim looks like it is going to span 18… Read Full Review

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★★★★★

“Stay with what you know”

Written on: 02/03/2016 by Adriannae233 (1 review written)

was insured with diamond before and went to another company just because of the price. Was not happy with them and returned to diamond as the customer care and the whole package is much better. Will be staying put from now on… Read Full Review

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★★★★★

“Affordable ,great,cheap”

Written on: 01/03/2016 by 255Owens (1 review written)

It's cheaper than other companies and wasn't too much hassle… Read Full Review

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★★★★★

“Helpful when you call and very courteous”

Written on: 01/03/2016 by Karaf437 (1 review written)

Polite,helpful,easy to talk to nothing was to much trouble plus they offer to contact your previous insures to cancel and get confirmation of NCB. Would and have recommended them to my daughter who also switched to Diamond having experienced rude people with previous long term insures. Easy to switch plenty of cover everything you need and staff that explain and help you with anything you don't quite understand. … Read Full Review

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★★★★☆

“Car insurance”

Written on: 19/02/2016 by Greenwoodcu289 (1 review written)

After a recent very high renewals quote from my previous insurer I did a search on compare the market and found diamond insurance quote to give me the same cover for half the price of my renewal quote. Also the excess was less as well should I need to make a claim. Insuring with Diamond was quick and easy, hopefully I will not need to make a claim as that is when you really know how good an insurer you have to deal with… Read Full Review

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★★★★★

“Prompt Effective Service”

Written on: 18/02/2016 by 426McCollum (1 review written)

After receiving my quotation and completing my insurance transaction I found that I later found that I had a couple of minor queries. On contacting Diamonds' Customer Services Dept. I was very pleased to find that after selecting the service required the phone was answered very quickly. No hanging around listening irritating music. On the first occasion this was late at night and on the second occasion during normal working hours. I found the staff friendly, effective and keen to meet my… Read Full Review

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