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Written on: 31/08/2011
15/8/11 switched to Diamond because of price. It was promised that Certificate and welcome pack would be sent in 3/5 days. Nothing received; telephone 24/8; told that details had been sent, but must have been lost in the post. Further details promised, again in 3/5 days. 30/8. Nothing received. Telephoned again - "oh yes, it will come tomorrow." 31/8 (to-day) still nothing received. Copy of Certificate WAS sent by email on 24/8, but this corrupted computer every time I tried to print or download… Read Full Review
Written on: 14/07/2011
I will not go into details about why I hate this company, but I did put my policy on suspension and two months after this they decided to take £446 out of my account without telling me and then said it was just an admin error!! I also have recently cancelled my policy with them as I no longer have a car and am told I do not owe anything and that Diamond owe me £67, about a week later I receive a letter saying that they have previously written to me requesting that I pay them the £223 that I… Read Full Review
Written on: 24/06/2011 by essjay2001 (1 review written)
They've been fine. Had a claim a couple of years ago which was dealt with reasonably quickly and with no issues whatsoever. Customer services are good - everyone I've ever spoken to has been friendly and helpful; the only issue I have is that I got disconnected frequently when trying to get through to different departments. I was concerned about collecting proof of no claims as I decided to change to another insurer due to cost but they were unbelievably friendly and helpful, dealing with… Read Full Review
Written on: 12/04/2011
well I dont even know where to start! I am a 19 year old student and only work a few hours on a weekend to pay for my car! I saved for my car for a long long time! then recently it got stolen and burnt, if this wasnt devastating enough for me diamond only valued the car at £1000, then explained I had £622 outstanding on my insurance plus £150 excess so out of my overall claim they would subtract £777! when I infact only owed £448 on my insurance as I took out a 12 month policy but pay £112 a… Read Full Review
Written on: 04/04/2011
Absolutely RUBBISH company.
Poor customer service, ALWAYS problems with them collecting direct debits - to the point i had to arrange a conference call with my bank and diamond so that diamond accepted being at fault, cancelling insurance because of this and NOT INFORMING ME so I was driving with no insurance, completley unhelpful until you ask how much it will cost to rectify the problem and they then become helpful.
THey cancelled my insurance one last time and took £844 from my account in… Read Full Review
Written on: 01/04/2011
Joined Diamond March 2011 paid for my online quote over the phone, a month later I get a bill for £57.24 for not stating a non fault claim, I was working in a school and a delivery driver reversed his lorry into my parked car, the company admitted full liability and it all went through their insurance company with nothing to do with mine as I did all the donkey work, made all the phonecalls and arrangements. I had to go without my car for a week and all the inconvience of it and stress, and now… Read Full Review
Written on: 10/03/2011
I insured with them as soon as I passed my test. I had a number of issues with Direct Debits not being collected at the right time and this caused me big financial issues until one day thy told me I was two months behind so I made a two month payment (by borrowing some money) and again asked for them to alter the date of the DD. This they didnt and then resulted in one day them cancelling my policy without any notification and after this happened I unfotunately had an accident. I have now lost… Read Full Review
Written on: 07/03/2011
I took out my policy with Diamond the day I bought my first car, the Lady I spoke to was really helpful and got my policy documents to me straight away on email ( as I needed to tax the car), they had put a shortened version of my name on the documents, I called and they got the corrected documents to me within 10 minutes. I then realised that my windscreen had a stone chip , I called up diamond and they organised a chip repair the next day for me.
They were also really helpful when I needed to… Read Full Review
Written on: 22/01/2011
If you want to insure you car and make no changes to the policy they are fine.
If you want to talk to them after you've paid, don't go with Diamond Insurance.
Their phonelines open at 9am on a Saturday - rang them at just gone 9am and spent 45 minutes in a queue with no indication as to how long I might be waiting.
In the end I rang their new quote line and got them to put me through to the correct department.
Sent an email while I was on the phone and had no response yet - to be hones, I… Read Full Review
Written on: 13/01/2011 by bdshaukat (1 review written)
Dimond they just want money, they don't care about customer service they are shiiit insurance company, please don't go with them. even they don't know how to serve customer. ,please don't do insurance with them… Read Full Review
Written on: 11/01/2011
recently bought my first car as a learner driver, i only had the policy for 3 weeks & passed my driving test, i thought i would ring diamond up & update the policy. I was floored by the fact that they wanted to charge me another £180 pounds for doing this, diamond is all about getting money out of their customers, if you get a chance NOT to deal with these clogs then dont. these people should have a minus star rating, they dont know anything about valuing their customers… Read Full Review
Written on: 29/12/2010 by Mrs T A Benson (1 review written)
I have found every aspect of Diamonds car insurance service fantastic,
having made a claim for being in an accident that was my own fault over 18 months ago, diamond were prompt, honest, helpful, efficient and understanding throughtout the ordeal, all monies paid out to all parties promptly with no arguement or fuss! brilliant service well done!!!
Mrs T Benson… Read Full Review
Written on: 22/12/2010
I would not recommend insuring your car with this company - there only interest is to gain your money. They spend alot of advertising to women saying that they will provide a special service but this is a complete con. They cancelled my insurance without notifying me and refused me the option of direct debit payment them sent my details to a debt collection agency asking for a cancellation fee for a POLICY I did not wish to Cancel - they are pure rubbish - my advise to any woman seeking car… Read Full Review
Written on: 07/12/2010
Just settled a claim from a third party hitting me and writing off my car. I supplied all the information they required the day of my accident, witness details, police details, third party details, mot number,log book number etc etc. Despite this I was constantly asked for information that I had provided previously delaying the procees, they were a nightmare when contacting the witness and in actual fact Albany ended up obtaining the statement. They never called me with an update, I had to… Read Full Review
Written on: 12/10/2010
i did not renew my policy with diamond but they are chasing me for a non existent debt using debt collectors.
If you want trouble free insurance use another company - the savings are not worth the additional admin trying to sort out their shortcomings… Read Full Review
Written on: 09/10/2010
In the middle of a claim, without informing me, Diamond have cancelled my car insurance. Which means that my husband and I have been driving around without insurance. Now in process of trying to email current MOT certificate which is proving more difficult than a trip to the moon. Their level of irresponsibility is a disgrace. NOT impressed… Read Full Review
Written on: 28/09/2010
At the moment I am in the middle of a claim and one hand does not know what the other hand is doing. We are getting conflicting reports - last week a letter came through to say that my car was no longer insured. On phoning today I have been told that I am still covered. Shambles, complete shambles. Would not recommend this company to anyone. Have given them one star to get though this system, but do not give them your money… Read Full Review
Written on: 25/09/2010
I was with then for 5 years, never made a claim and in the end the treated me like rubbish. I've just off the phone from the customer service centre which is in Amsterdam and I will never use them again. I will never recomend them to anyone… Read Full Review
Written on: 28/08/2010
I have good and bad experiences with Diamond car insurance.
I was hit by a third party who immediately admitted liability and they could not have been better at sorting it out, my car was repaired quickly and without any fuss. Albany assistance have been fine so far in helping me recover my excess and hire car expenses.
Now the not so good - I knew I was about to move when I took out the insurance and chose Diamond because they quoted me for both addresses and the difference between them was… Read Full Review
Written on: 17/08/2010
Diamond Car Insurance don't care about their customers at all once they've got your money flowing into their accounts.
I requested a certificate of motor insurance to renew my tax as they had forgotten to send out the original one after I'd renewed my car insurance with them. They'd only sent me the confirmation letter of the renewal and my payment installments (very important to them of course, money money money!!). After I was in the queue for 20 minutes on the phone I gave up and sent them… Read Full Review