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| Customer Service | 2.8/10   |
|---|---|
| Value for Money | 3.5/10 |
| Reviewer Rating | 2.6/10 |
| Overall Rating | 2.7/10 |
Full review by
Howlers
on 11th Apr 2008
User Rating : 0
Respect :
0
Good Points: NONE
Bad Points: CUSTOMER CARE
General comments: I've recently got married and advised Diamond of my new details in writing and also sent them a copy of my marriage certificate and waited to receive my documents with my new name. I received them but with my name misspelt, so i telephoned the customer care team and advised them of the misspelling and they said they amened their system and would send out new documents with my correct name. The 2nd batch of paperwork arrived and yet again my name was misspelt, so i again phoned customer care and explained what had happened. A couple of days later i received my 3rd batch of papers and these too had the wrong name on them, I could not believe what was happening so i phoned customer care again and said if i didn't receive my documents with the correct spelling of my name i would be making a complaint, the advisor said no no no, this would not be necessary and guaranteed that my documents would have the correct spelling of my name on them. Well to my horror today i received my 4th batch of documents, including my motor certificate, all with a new spelling of my name, which was also incorrect. Well i just could not believe it, so i telephoned the customer care team and asked to speak to a manager to make a complaint, the agent asked me why and looked into my file, i asked him to read out my letter what i had sent them and said to him, why can you not get my name and details correct when you have it in black and white what it should be, and he kept saying sorry but get this he even then called me by my wrong name on the phone, well this just tipped me over the edge. I made this phone call at 4.45pm and was told the managers were busy but would phone me back at home within half an hour, i waited until 7pm and still no phone call received from anyone, so i phoned them back, i explained yet again to the agent that i was wanting to make a complaint about their error and was told someone would call me back within five minutes, well it's now 9pm and still i have not heard anything. I cannot understand why they cannot get my details correct, as it was my surname that has changed but all their paperwork has the incorrect spelling of my first two names, it just doesn't make sense. As for their customer care team, i find them all totally unacceptable, as it seems they do not know what they are doing..
Howlers's review and ratings | 450 words
Review by
Guest.
on 3rd Apr 2008
User Rating : 1
Respect :
0
I insured with diamond because they gave a good quote and were well known so i presumed they would be fine. Being unfortunate to be involved in an accident which was not my fault, I expected them to sort it out for me, since that is what insurance is for. I dont have time to go through every individual detail they messed up but in summary they were totally incompetent and useless and so was the legal company they use. I got cut off several times when on the phone, they accidentally cancelled ...
Guest.'s full review | 138 words
Review by
Guest.
on 27th Mar 2008
User Rating : 0
Respect :
0
Everything about Diamond Car Insurance was bad to say the least. It took constant badgering from my husband and myself to get anywhere with these people. I was told on numerous occasions that someone would call me back and this never happened. It took over a year for the claim to be settled and they clearly did not read anything that was sent to them. The accident was definitely the fault of the other driver yet we were made to settle 50:50. I have never been so angry with a company in my life a ...
Guest.'s full review | 131 words
Review by
samea
on 19th Mar 2008
User Rating : 1
Respect :
0
Called to get renewal quote. I was told it was a wrong number and they gave me another one that wasn't toll free. After 20 minutes on hold I gave up- if that what it takes to buy a service from them I don't want to know how they respond to claims.
samea's full review | 58 words
Review by
Guest.
on 19th Mar 2008
User Rating : 0
Respect :
0
I was hit from behind by another driver. The other driver was with Elephant who falls under the same insurance group Admiral so they decided to settle 50/50 so they would not have to pay my compensation. It is now a year after my claim and Diamond customer service was so terrible we still have not settled. The claim is now with the financial ombudsman.
Guest.'s full review | 80 words
Review by
hazi1880
on 6th Mar 2008
User Rating : 1
Respect :
0
I was involved in an accident with another Diamond insured driver and Diamond assigned responsibility to the other driver, it took them over six months to sort out the claim and that was only after threats of possible legal action from myself. I have spent hours on the phone trying to move things along and am always promised something will be done but it never is. When i call back i can never speak to the same person, and the call centre staff vary from polite but not much help to rude and arrog ...
hazi1880's full review | 228 words
Review by
minimadmaz
on 2nd Mar 2008
User Rating : 0
Respect :
0
I was hit from behind by a driver doing a u-turn in the street at traffic lights. i came through the traffic lights, and as i passed, he proceeded to continue with the u turn and rear ended me, denting me badly. There were no witnesses. Diamond Car Insurance refused to support any claim by me on his insurance, despite me being hit from behind. eventually after months of wrangling, they said they would settle 50:50! I declined and got a better insurer.
minimadmaz's full review | 88 words
Review by
annoyed88
on 27th Feb 2008
User Rating : 1
Respect :
-1
All I can say is be wary of their small print and ensure you get all the basic information from the staff. Most of all - this policy seems to be using price comparison websites to their disadvantage and not for your benefit. Prices escalated when I spoke to an actual advisor and as I said - complete neglect in stating this was a 10 month car insurance policy.
annoyed88's full review | 154 words
Review by
Guest.
on 27th Feb 2008
User Rating : 0
Respect :
0
I had a accident with a drunk driver who was arrested on the scene. The accident was not my fault and I was badly injured, I thought due to the accident circumstances I would be fully looked after by Diamond and every thing would be taken care of.......this was not the case. My main complaint is that the way the company has paid me out for my car which was written off. I had to really fight to get them to pay me but there offer was way below the value of my car and they made me feel that I was i ...
Guest.'s full review | 181 words
Review by
megmog
on 20th Feb 2008
User Rating : 0
Respect :
0
I took out a policy with Diamond as I commute daily on a motorway and insurance is important to me. I even took out extras to protect me from uninsured drivers. I paid upfront in one lump sum and had a £54 discount as I had a no claims bonus of two years. I soon got a letter saying that my NCB had expired as it was from 04 - and I would have to pay an extra £54 pounds. Days after I was in a crash. I called them and was put on hold. They came back to me and said they were in the ...
megmog's full review | 196 words
Review by
Guest.
on 20th Jan 2008
User Rating : 1
Respect :
0
After being with them for a year, they assume you will pay anything to continue to be insured by them. I had a 2.0L calibra 16V with around 150bhp fully loaded. Sold it and changed to a 1.4 astra merit for economy, (both M reg) and they wanted £5 a month more!! PLEASE AVOID.
Guest.'s full review | 62 words
Review by
Guest.
on 20th Jan 2008
User Rating : 1
Respect :
0
Have emailed them repeatedly and have had no replies to questions.
Have been charged extra despite providing proof of no-claims bonus as required.
Would not personally use this company again.
Guest.'s full review | 44 words
Review by
soozypoo
on 7th Jan 2008
User Rating : 5
Respect :
0
I have been with diamond for 2 years and haven't come across any problems as such, however in Nov 07 I was hit in the side by a moped that was driving down the path with no lights I didn't see them as I turned into a driveway.
Diamond have handed my case to albany assistance, at first I was told that the moped driver was insured with Norwich Union and that the quote for my repairs had been forwarded to them and as soon as they accepted I could get my vehicle sent to be repaired.
I heard nothin ...
soozypoo's full review | 201 words
Review by
Jen1985
on 14th Oct 2007
User Rating : 2
Respect :
0
Terrible customer service. Unhelpful staff. After being with Diamond for a year I received a letter from them telling me if I did not pay to renew my insurance with them they would cancel it. I had already decided to take out car insurance with a cheaper company by this point so did not respond. A month later I receive bill for £82.65 as they had "automatically" renewed my car insurance for me and covered me for a month. Surely if I take out a 12 month contract it expires after 12 months?? ...
Jen1985's full review | 106 words
Review by
maria mclean
on 29th Aug 2007
User Rating : 7
Respect :
0
Diamond Car Insurance are very unfair to the honest people. I am so disappointed that I am being treated like I claim all the time, but in reality I never have done in 18 years; and that's me driving a Subaru Impreza WRX.
maria mclean's full review | 244 words
Review by
Mandy Moo
on 6th Aug 2007
User Rating : 0
Respect :
0
I would never recommend Diamond to anyone. It was the cheapest insurer, but that means nothing if you need to make a claim, because they try and get as much money out of you as they possibly can. I had an accident one month into my policy. I had already paid for the whole year. Apparently you don't get any money back even if you decide not to buy a new car. Apparently you can't buy a written off car from them, even if you want to and then find out that they sold it, even though you still have th ...
Mandy Moo's full review | 214 words
Review by
cazzah
on 23rd Jul 2007
User Rating : 1
Respect :
0
The level of cover is a disgrace and I am swapping insurers immediately. Next time I won't go for the cheapest quote - you do get what you pay for. When something goes wrong you really do find out what your insurer is like - with Diamond they are happy to take your money but they don't help you at all when you need it. In addition to the low cover, they take so long to get estimates and fix cars - and they never call - you have to constantly chase them.
cazzah's full review | 252 words
Review by
julesjcole
on 4th Jul 2007
User Rating : 9
Respect :
0
As Insurance company's generally get a bad press these days for their customer service and are infamous for delaying paying out on any claims, I found with Diamond that all my preconceived ideas to this effect were wrong, Diamond could not have been speedier or more helpful.
Diamond get's an A+ from me.
julesjcole's full review | 129 words
Review by
Tigerlily221
on 24th Jun 2007
User Rating : 2
Respect :
0
My accident happened quite late (thankfully I was already at home otherwise I would have been hysterical) and was given 3 wrong numbers by Diamond customer service before being passed to Admiral as their claims team work later than Diamond ! I was then given different information from the customer service advisor's on several occasions.
My car is being written off (not Diamond's fault but they are no help whatsoever), I've got to pay my excess even though it's not my fault, I can't claim for ...
Tigerlily221's full review | 284 words | 2 comments added.
Review by
grumpy not so old woman
on 5th Jun 2007
User Rating : 0
Respect :
0
When your bag is stolen your car keys are most likely to be in there, aren't they?
READ the small print ladies and gents "In the event that your car keys are stolen from somewhere OTHER THAN THE INSURED CAR (who leaves their car keys IN the car?!?) we(Diamond) will pay up to a MAXIMUM of £100 for the cost of replacing the locks."
So, you either pay the majority of the cost yourself and regain a little peace of mind or you risk the thieves coming back to your home address and stealing t ...
grumpy not so old woman's full review | 202 words
