Diamond Car Insurance Reviews - www.diamond.co.uk

Click here if this is your business
★★☆☆☆
1.6 / 5
20% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Diamond Car Insurance www.diamond.co.uk - Ask a question now

Media Gallery for Diamond Car Insurance www.diamond.co.uk

Diamond Car Insurance www.diamond.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Avoid Diamond car insurance”

Written on: 29/08/2014 by AlexandraDevine355 (1 review written)

They're making me take 50/50 responsibility despite me being stationary. Costs too much to go to court apparently. 16 years of an untarnished record and driving all over the world and now suddenly I have a black mark all because they put their interests above their customers'. Avoid at all costs. Be warned… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ohsopissedoff's Comment

Written on: 04/09/2014

They are really keen to give you good keen prices for your cove
But behind the scenes
When you try to make a claim it's very different story
They lie and make excuses don't follow there rules and do not take complaints seriously
I have spent three days on the phone a total of 12 hours being passed from pillar to post on premium rate numbers and still the car is sat in the car park eating to be seen 11days later
Take my advice. Your two year child would give a more intelligent conversation
Avoid them like the plague

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“WORST COMPANY IN THE WORLD”

Written on: 14/08/2014 by Allen197 (1 review written)

I have previously used diamond for my car insurance and needless to say cancelled after a year. They are so un professional, rude, not helpful and basically a huge rip off. I had an accident last November (which was not my fault) and its only just been settle now (august 2014) ridiculous, I'm owed well over £200.00 pounds from them and every time i call and finally get through to some one, im fobbed off with another excuse. I unfortunately had a collision in march, and diamond paid the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Just dont do it... ”

Written on: 22/07/2014 by sm180 (1 review written)

For my third years insurance just before my 20th birthday I renewed with diamond as they originally quoted me approx 120 pound more then my cheapest quote so when I phone up to cancel they matched the quote... brilliant I thought until 2 weeks later they have said: A check of your policy details against our system records has highlighted a discrepancy in the details you gave us. The information differs to that recorded on another quote with us or another company within the same group. We have… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“HORRENDOUS - AVOID DIAMOND AT ALL COSTS ”

Written on: 20/07/2014

Made a claim following an accident. Took the car to their approved garage. Their garage carried out the repair and managed to actually cause further damage to my vehicle and the garage told me that Diamond's own estimator had refused to authorise part of the repair on the grounds that it was not related to the accident even though there was no damage to the vehicle before the accident. I made a complaint and their handling of the complaint has been very disappointing. There is no sense… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolutly Terrible!!”

Written on: 12/07/2014 by cuOlson236 (1 review written)

I took out car insurance for a car i got in January, all was fine until in April i had an accident which wrote my car off, So as both insurance companies were informed of this and i was told i do not need to do anything as it will all be sorted out out, i left them to it. In April i got a hire car and Diamond charged me over the odds for it, but i still had o keep paying car insurance for a car i no longer had. At the beginning of June i decided to phone them up and make sure that my car… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tanni_Annie's Comment

Written on: 13/09/2014

Hi at the moment i am going through the same thing. Diamond have chosen to write off my car. They only want to offer me what I paid for the car which was £700 but said that I have £900 outstanding to pay of my insurance. Which to me is like im giving them my car for free and im getting nothing from it. How much did they offer you and what was the conclusion?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Coral_Bruton's Comment

Written on: 13/09/2014

Hi well they offered to pay me £400 for the car, but still want me to pay £390 for the rest if the car insurance which is basically me getting nothing in return! it is still unresolved at the moment.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Dreadful”

Written on: 09/07/2014 by AliPereira (1 review written)

The service I have received from Diamond has been dreadful, would not recommend even if they appear to be the cheapest… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rubbish”

Written on: 08/07/2014 by No1horse (1 review written)

Similar to previous reviews you get a nice cheap quote and then when you call it' starts to creep up and then a month into the policy they hit you with another charge for something you didn't disclose ! Ours was a charge for £83.86 for having parking sensors !!!!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Hidden extras, took extra money from my account twice”

Written on: 17/06/2014 by Lout88 (1 review written)

After finding a great renewal price with diamond I was not pleased to see that for two months afterwards they were taking money from my bank account without my permission even though I had already paid in full. I then had to chase them on their expensive phone line to find out why it was taken. They claim it was because I hadn't filled out the forms correctly and they had different information from admiral (my previous insurer) but I answered all of their questions properly and honestly. They… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never renewing with them again...”

Written on: 11/06/2014 by zeGriffith380 (1 review written)

Diamond is a joke! They tried to renew my insurance (without telling me) when I phoned to question why it was over double last years (with no claims) it was because I had loads of extra things on last years and they have been automatically added on again. The thing is in the first place I didn't want them... Tried to get them to investigate the call they wanted two forms of ID and a charge .. For accessing my own information?!?! There customer serive people whilst lovely clearly don't… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“REALLY!”

Written on: 02/06/2014 by Westonb85 (1 review written)

25 mins on hold and still counting!!!!! Got work in an hour just need some bloody insurance what a joke absolutely fuming! If I had a choice I wouldn't be choosing diamond right now!@!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very slow lost doctors notes. Keep stalling the claim....”

Written on: 22/05/2014 by GiulianaCallahan (1 review written)

Very slow lost doctors notes. Keep stalling the claim. Complained but still no answers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Secret Charges ”

Written on: 14/05/2014 by Cahillqd465 (1 review written)

Recently renewed my insurance policy and changed over to Diamond. I was happy with the initial charges and felt I had completed their forms well. 2 weeks in to my policy I notice that over £500 has been taken from my account by Diamond without any warning. On contacting them they have advised it was becuase I did not complete all the relevant questions on the form (which I did!) and they had to alter my policy. £500 is a huge amount of money for some background admin!! On contacting… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Charged me 30£ for changing info they never asked me for”

Written on: 10/05/2014 by mcepbgp (1 review written)

I ended up with Diamond via a comparison site, I was with Admiral before, they said when I filled in my form I ommited details that I had previously submitted to Admiral. The details where not significant and would not have affected the premium. I called to question this fee and they would not budge on their position as they said I should have read all the terms and conditions in detail. Avoid them at all costs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“car insurance”

Written on: 05/05/2014 by SiennaShields451 (1 review written)

diamond are really helpful giving me all the information i needed to re new my car insurance… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“very reasonable”

Written on: 28/04/2014 by taximanrt58 (3 reviews written)

Great price very helpful and patient everything went very smoothly would recommend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolutely Abysmal Insurance Company”

Written on: 15/04/2014 by O'Rourkecr98 (1 review written)

Diamond Insurance which is part of the Admiral Group has absolutely abysmal customer service. If there is a way NOT to treat customers, NOT to communicate with customers, NOT to deal fairly with claims, NOT to listen to your customers then Diamond Insurance (Admiral Group) is a shining example in this respect. They have mishandled claims and have not even bothered to talk to us and have through no fault of my own ducked my no claims bonus for no apparent reason. A very customer unfriendly… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rubbish! No help!!”

Written on: 09/04/2014 by Yellobubblegum (1 review written)

I passed my test in September last year and chose Diamond as they were cheapest and covered everything i need (i only really drive 3 days a week). I was involved in a minor car accident in November (and i refused point blank to accept liability as the other car swerved in to my path and across the lane markings on the road), they have since accepted liability for me! The other party have since claimed for an injury and I'm the one chasing them for updates at every point, i didn't know they had… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great service”

Written on: 21/03/2014

Diamond were the cheapest quote I called to see how I would go about changing to them for my insurance spoke to a gentleman named Dennif who couldn't have been any better at helping explained everything to me and was very happy to help even though I called near closing time definitely recommend diamond!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Disgraceful service!”

Written on: 03/03/2014 by Chase266 (1 review written)

I have been with diamond for 3 years now I have never had a problem up until January when I had my renewal quote come through, and they had taken 3 years of my no claim bonus off me. I was informed when I rang them up that this was because of an accident I was in last year and the other party had claimed 2 months afterwards. I do not have a problem with this except for the fact that I was not notified at all that he had been claimed till my insurance was due! This is disgraceful I complained… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Customer Service Is Great!”

Written on: 23/02/2014

When I looked for quotes online, Diamonds was not the cheapest to insure. I am a new driver and have looked absolutely everywhere for a cheap quote. I then rang Diamonds and the Customer Service was absolutely fantastic! The women I spoke to was very eager and genuinely happy to help me. Even though she finished shift in 15 minutes she stayed on to call me back so I could confirm with my brother (car expert) the quote. She rang me back at the time she said she would and I would recommend these… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview