Lloyds TSB Car Insurance Reviews

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★☆☆☆☆
1.4 / 5
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Latest Reviews

★☆☆☆☆

“Don't use this company they are a rip off”

Written on: 10/07/2014 by Dakilroe (1 review written)

I took out insurance last year in nov on the website and paid deposit using my visa debit card. The monthly payments also came out of debit card. In April I lost my debit card and hence got a replacement card . Unfortunately I forgot the insurance payment was associated to the debit card hence lloyds had the wrong details and payments for may and June never worked. On the website it requested details of my phone and e-mail. Although lloyds sent a letter to my parents house it used only my… Read Full Review

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★☆☆☆☆

“DO NOT TOUCH ”

Written on: 23/06/2014 by JustineWhite (1 review written)

Thinking of getting reasonable insurance, think outside the box and avois Lloyds car insurance. After demanding my NCD three weeks after signing up, only for my previous insurer not supplying the NCD in the time frame laid out by Lloyds Car insurance. Lloyds cancelled my insurance and receiving the intension of cancellation the day after cancellation. Got charged for re-instating my insurance only to have the same run around with the NCD which I eventually received via email and forwarded to… Read Full Review

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★☆☆☆☆

“Stay Away”

Written on: 24/03/2014 by sfDean152 (1 review written)

You pay extra for features such as legal cover etc. You pay extra to amend any details, £25 per item e.g new bank account. Policy managed online, if u want to talk to someone you get passed around a lot. Poor customer service I never liked being a lloyds customer, could not wait for policy to expire, I took the quote as it was the cheapest but it really was not worth all the stress I have endured… Read Full Review

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★☆☆☆☆

“Lousy service from their NCD department”

Written on: 18/02/2014 by RJwatson (1 review written)

I took out car insurance and waited for my old insurers to supply my NCD details. Lloyds bullied me constantly for the proof which I obviously could not send until I had received it from my old insurers. In the end because they implied that I was a liar I cancelled the policy and went back to my old insurers who managed to discover my NCD entitlement from the National Insurance Database which Lloyds would not do. They granted me the full entitlement I had informed Lloyds that I was due to, but… Read Full Review

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★☆☆☆☆

“BIG MISTAKE”

Written on: 07/02/2014

I have trusted this company because of my bank account with them but they are terrible not recognising my NCD and just wanted to increased the cost. Yes, this is all about. When cancelled the policy they charged me almost £100. RIP OFF, AVOID… Read Full Review

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★☆☆☆☆

“Llyoyds car insurance are to be avoided at all costs...”

Written on: 16/12/2013

Llyoyds car insurance are to be avoided at all costs .This company is very dishonest and punish the customer very harshly with any nonsense policy changes which make the customer no more of a risk at al.When questioned on this they cannot respond with any reason or excuse as it is clearly a case of legalised theft. l having driven for 28 years never had a claim,employed as a professional driver, i can make this statement, my previous insurers said i was a dream for any company as i am such a… Read Full Review

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Grantm52's Comment

Written on: 19/02/2014

Report this to the Ombudsman they are legally obliged to treat customers fairly this means treating you as an individual not as a number to turn into a cash cow.

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★☆☆☆☆

“absolutely appalling!!!!”

Written on: 15/12/2013 by bellabooski (1 review written)

Same scenario as many of the reviewers,said they hadn't received my NCD proof which was sent TWICE by 1st class recorded delivery.now as if by magic they've received the NCD proof but it's not 9+ years it's only 6 years (strange that...seeing how it clearly stated 9 years) So now they're telling me they MAY have to charge extra or they MAY cancel the policy. Believe me if I'd have read the reviews on here I would NEVER have gone with Lloyds. I thought the quote was very competitive and Llloyds… Read Full Review

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★☆☆☆☆

“Worst company ever!!!!!”

Written on: 20/11/2013 by Zuali88 (1 review written)

Not only did they sign me up to another insurance company for £6 which I knew nothing about! They have now taken £700 from my account without my permission! I have still got to find out who the other insurance company are and what it covered. When taking out the policy with lloyds I specifically said no to things like key cover! They are deceitful and completely untrustworthy! Let's just hope I actually get my refund quickly!!… Read Full Review

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★★☆☆☆

“NO cashback”

Written on: 10/11/2013

I insured 2 cars with Lloyds through their website. By using the website I was entitled to a £25 cashback for each policy. NO cashback forthcoming, phoned today to be told that I chose to have replacement key cover and a hire car if needed, therefore no cashback. This is incorrect and I am not going to let this go but will be writing to them at: Insurances Services Unit 25, Tresham Road Orton, Southgate, PE2 6BU… Read Full Review

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★☆☆☆☆

“change of car details”

Written on: 09/11/2013

very rude unhelpful staff. only rang up to change the car on policy, due to gettint new car. quoted very high price due to my no claim discount being on my first car. quoted me more resonable price when i said i would be getting rid of first car.phoned next day to implantment changes and they had no record of more resonable quote , insisting i had to pay higher price on their records or face a £55 change to cancal insurance. had names of peaple i spoke to and asked to speek to line manager… Read Full Review

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★☆☆☆☆

“LLoyds TSB car insuarance NEVER AGAIN !!!”

Written on: 02/11/2013

I lost my 5 years no claim discount because of they staff laziness, and after that they asked me to pay more than a 1500 GBP. NEVER AGAIN !!!… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 07/10/2013

£55 to cancel after a month on £130 insurance. Beyond livid, yes I know it was in the T&C, but £55???… Read Full Review

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★☆☆☆☆

“worst insurance company in 30yrs”

Written on: 05/10/2013

My advise is to avoid this company at all costs, they have the worst customer service I have ever encountered. No wonder they are making so much money, they are not interested in the customer at all. No policy was sent, they lied on the phone several times. They auto renewed despite instruction not to. Never give them your details. Would not give me an e mail to complain, then refused to give me even an address to write to!!! unbelivable Philip from Dorset… Read Full Review

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Grantm52's Comment

Written on: 19/02/2014

They have breached FCA complaint rules your complaint only has to be verbal and they must seek to redress immediately or write to you within 5 days and there must be a final resolution within 8 weeks. A complaint can be an expression of dissatisfaction. they are poorly trained and the Ombudsman will charge them for complaint mediation and will not look favourably on a breach of complaint handling rules. You owe it to yourself to pursue this.

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★☆☆☆☆

“Totally Useless and unhelpful”

Written on: 19/07/2013 by GFin (1 review written)

Took out a car insurance policy online. Things went wrong as soon as they took payment. All of a sudden they wanted specific documents. After 3 weeks and several emails and letters I gave up and cancelled. They then charged me £55 cancellation fees. Avoid at all costs !… Read Full Review

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★☆☆☆☆

“Frustrating and Stressful”

Written on: 11/06/2013 by endo57 (2 reviews written)

Changed to Lloyds TSB Car Insurance on 7.4.13 from Hastings. Big mistake! Insured my Freelander and when that vehicle was part exchanged at end of April, problems. Yes, as expected an additional premium was required plus £25 admin fee for change of details. However, shortly afterwards received a letter 9.5.13 "signed" by Peter Thompson Director BISL advising that premium was increasing due to "undisclosed claim" through Swiftcover 15.11.2010! Many frustrating/expensive calls made to Call… Read Full Review

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★☆☆☆☆

“This is the worst Car insurance company Be Warned”

Written on: 07/06/2013

We dealt with a rude guy named scot he is a line manager for Lloyds tsb car insurance This is the two people that we had a bad experience with they call them selves a team of advisor but the only advice they need to give is to not take car insurance from this company. This is the worst car insurance company, Do NOT Use Them. The Staff are untrained and Rude and they have no customer service the line manager tried to shout am me and as I went to cancel my car insurance they say they will… Read Full Review

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★☆☆☆☆

“The worst experience ever, they should be banned”

Written on: 17/05/2013

It's similar experience. They want to NCD despite it was sent to them and they deducted more money from my account! What deceitful way to take money from people. What is even worse, it happened twice ! I think such malpractices should be reported and that's what I am doing now. … Read Full Review

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★☆☆☆☆

“Llyods TSB Car Insurance!!! Or IDIOTS!!!”

Written on: 13/03/2013 by llyodsmonkeys (1 review written)

CANCELLED POLICY BECAUSE THEY SAY NEVER RECEIVED MY NCB!?!?!?!?!?!?!?!? This is exactly what has happened to me this month. Extremely unhelpful, received letter on the 7th stating insurance had been cancelled on the 2nd and even took a payment out on the 7th. when challenged I was told it was my responsibility to call them, not them to call me, even when 2 proofs of no claims were send well in advance. staff was a waste of time, so spoke to manager who was as helpful as a chocolate teapot… Read Full Review

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★☆☆☆☆

“Cancelled my insurance for not receiving no claims...”

Written on: 12/03/2013

Cancelled my insurance for not receiving no claims bonus. Was not told until a week later! charged me £55 for the pleasure… Read Full Review

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★☆☆☆☆

“WORST EXPERIENCE EVER”

Written on: 20/02/2013 by ddmac (1 review written)

I had the unfortunate experience of making a claim through lloyds Tsb. I phoned the the number provided to make a claim. It wasn't Lloyds but Minster Law solicitors. Full details were given including 3rd party details who had accepted full responsibility. They did instruct a personal injury solicitor but 2 weeks and several telephone calls later I am still no further forward with the damage to my car. I have been passed between Minster Law, Lloyds Tsb and Premier Insurance who I am now advised… Read Full Review

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Burnstripe's Response to ddmac's Review

Written on: 26/03/2013

Mine's been an absolute shambles as well, 3rd party accepted liability, mine was always going to be a write off from the outset but took them 3 weeks to book it for assessment at a garage write off confirmed & valuation agreed immediately. But still not received a cheque 1 month on, 2 months after claim raised. Absolutely appalling communication between departments and to rub salt in the wounds just received a survey for customer experience of the process before it's even completed, Would recommend avoiding with a barge pole.

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