Lloyds TSB Car Insurance Reviews
Latest Reviews
★☆☆☆☆
“The worst experience ever, they should be banned”
Written on: 17/05/2013
It's similar experience. They want to NCD despite it was sent to them and they deducted more money from my account! What deceitful way to take money from people. What is even worse, it happened twice ! I think such malpractices should be reported and that's what I am doing now. (read more)
★☆☆☆☆
“Llyods TSB Car Insurance!!! Or IDIOTS!!!”
Written on: 13/03/2013 by llyodsmonkeys (1 review written)
CANCELLED POLICY BECAUSE THEY SAY NEVER RECEIVED MY NCB!?!?!?!?!?!?!?!? This is exactly what has happened to me this month. Extremely unhelpful, received letter on the 7th stating insurance had been cancelled on the 2nd and even took a payment out on the 7th. when challenged I was told it was my responsibility to call them, not them to call me, even when 2 proofs of no claims were send well in advance. staff was a waste of time, so spoke to manager who was as helpful as a chocolate teapot..... (read more)
★☆☆☆☆
“Cancelled my insurance for not receiving no claims...”
Written on: 12/03/2013
Cancelled my insurance for not receiving no claims bonus. Was not told until a week later! charged me £55 for the pleasure. (read more)
★☆☆☆☆
“WORST EXPERIENCE EVER”
Written on: 20/02/2013 by ddmac
I had the unfortunate experience of making a claim through lloyds Tsb. I phoned the the number provided to make a claim. It wasn't Lloyds but Minster Law solicitors. Full details were given including 3rd party details who had accepted full responsibility. They did instruct a personal injury solicitor but 2 weeks and several telephone calls later I am still no further forward with the damage to my car. I have been passed between Minster Law, Lloyds Tsb and Premier Insurance who I am now... (read more)
★☆☆☆☆
“everything written here is true”
Written on: 16/02/2013 by mikee49 (1 review written)
everything written here is true. i had exactly the same problem with proof of no claims. i had 2 acidic threats of policy cancellation despite me getting it from my former employer. in the end because i'd had a company car for 8 years rather than 9, the policy was cancelled and re-brokered at a cost of about £50.00. When you apply on-line they state they MIGHT ask for proof of no claims. when they email you the "unwelcome pack" your given 21 days to send your proof of no claims in. it took... (read more)
Mikee49's Response to mikee49's Review
Written on: 27/02/2013
The story goes on. I didnt get my credit which turned out to be me not returning the old PDF copy of the policy. I had emailed this but they said it had to be posted not emailed. They then emailed me a declaration by email for me to reply to to say i had returned it. so you can email the declaration.
If i hadnt wasted my time again on the phone, they would have just kept my £197.14.
Dont bother, they're useless.
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★☆☆☆☆
“incompetance fools”
Written on: 12/01/2013 by martinrising (1 review written)
We had our insurance cancelled because the proof of no claims emails we sent ( which there where several of) were dismissed and never read by the employees or as I see them incompetant idiots,the final insults where that we were not informed that the insurance was cancelled for a week ( which meant we were driving around for a whole week with no insurance ) and we were charged a £40 cancellation charge. Do not, I repeat, do not use this company as they are a waste of space !!!!! (read more)
Llyodsmonkeys's Response to martinrising's Review
Written on: 08/03/2013
This is exactly what has happen to me this month. Extremely unhelpful, received letter on the 7th stating insurance had been cancelled on the 2nd and even took a payment out on the 7th. when challenged I was told it was my responsibility to call them, not them to call me, even when 2 proofs of no claims were send well in advance.
staff was a waste of time, so spoke to manager who was as helpful as a chocolate teapot.. where do they get their training Chester Zoo as you might as well talk to a monkey, you wuld ge more sense...
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★☆☆☆☆
“Lloyds Worst company of the lot by far”
Written on: 27/12/2012 by Drobson94 (1 review written)
After being made to pay just under £3000 for my car insurance (third party only), I cannot begin to convey my disappointment over this terrible company! To put it into perspective I now pay 1200 for fully comp including breakdown cover and courtesy car. It was a clear rip off as i was previously paying 1200 with a provisional but it all changed when i passed my test and i could not afford to go with another company as that meant a 400 pound cancellation fee. The only bit of joy i had was... (read more)
Drobson94's Response to Drobson94's Review
Written on: 27/12/2012
I am now insured with Elephant.com and now pay £1200
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★☆☆☆☆
“Avoid - left us un-insured due to losing our NCD. ”
Written on: 27/12/2012
We were left uninsured with this shambles of a company. We faxed NCD to them ( electronic receipt to say received) few days later received a letter threatening to cancel our policy. Rang them was advised not to worry they had the fax but hadn't actioned it there was a backlog, gave the advisor our NCD policy number from previous insurer and was advised we were fully insured. Thought no more of that. No. They went ahead and cancelled our policy regardless over the festive period without... (read more)
★☆☆☆☆
“complete theives!!”
Written on: 28/11/2012 by aasma2021 (2 reviews written)
was quoted 755 via moneysoopamarket and went ahead next thing i knew they took money from my bank account and added 400 pounds extra over the monthly instalments chased it up and had no repsonse the only thing they said was i must have changed details which i did not! so i said they didnt even ask to take out any money they are complete and utterly daylight robbers how can thye get away and whoever put 5 stars is a complete fake (read more)
★☆☆☆☆
“DO NOT USE THIS COMPANY”
Written on: 15/11/2012
Unbelievably after 9 months we got a really strange (and totally not genuine looking) letter saying that the underwriters had asked for V5 (registration) , driving licences and proof of no claims discount - YES 9 months after we started the policy. To cut a long story short the policy was cancelled - we had to go to my partner's car insurance to arrange temporary cover - because the UK panel of underwriters rejected our attempt to insure the car with another company. This EVEN AFTER we... (read more)
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Showing 1 - 10 of 49 Reviews
★☆☆☆☆
“Overcharged by Direct Debit for £165”
Written on: 10/11/2012 by Tallfella59 (1 review written)
I did a screen scrape for better insurance cover as my previous insurer made changes to my policy that i wasnt happy to accept (Any accident would reduce my protected no claims to 4 years from full NCD). Lloyds TSB came up trumps and the cover was all together better for me. Having taken out the policy with Lloyds TSB i noticed they had taken a staggering £365 out of my account (£165 above the quote) . On contacting them they said that this was due to not providing evidence of my 'no... (read more)
Lcornwell's Response to Tallfella59's Review
Written on: 14/11/2012
Same here. They said they would put our premium up to £800 because they wouldn't accept my last insurance companies proof of no claims!
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Aasma2021's reply to Lcornwell's Comment
Written on: 28/11/2012
complete robbers i to will go to the omnudsman go the more we complain to the ombudsman the better our chances of getting our money back!!
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Lcornwell's reply to Aasma2021's Comment
Written on: 29/11/2012
I would go to the ombudsman because I have never come across such a poorly run company.
Even after cancelling our policy they are still rubbish. I told them that I couldn't find our insurance cert so they said they would send me a form to fill in to say so. I have, so far had 2 letters saying it's illegal to keep the certificate! Will ring them again. I regret so much taking out insurance with this company and NEVER will again, they are dreadful. The insurance might be the cheapest but if you pay peanuts you get monkeys.
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Review259's Response to Tallfella59's Review
Written on: 17/12/2012
I took out car ins with Lloyds TSB in Nov 12. The requirement for NCD was buried in a "welcome letter" on their website. I read & printed off the cert of Motor Ins but did not read the any further detail. I am aware that NCD is a usual requirement when changing insurer but assumed in this day and age electronic checking btwn insurers would suffice (particularly as the old and new underwriter were the same Co - AXA) First I knew of an actual need for NCD evidence was a letter threatening to cancel my policy in 9 days if they did not receive NCD evidence. (no option to increase the premium)
After emails and fruitlesss discussions with their "call centre" I finally got a hard copy of my NCD which I scanned and sent off 24 hours before my ins was about to expire.
I was phoned the following day by a lady following up on my customer complaint who stated it was my fault for not reading in depth all the material on their website.
It will cost me in time and money to cancel but will never do business with this appalling organisation again
No stars
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Debx's reply to Review259's Comment
Written on: 27/12/2012
We took out our insurance with LLoyds who cancelled our policy over the Christmas period due to not receiving NCD even though we faxed and verbally gave the information to an advisor within the time frame. We had a receipt to prove that the NCD was received. They refused to acknowledge this and cancelled our policy regardless, We were left un-insured for a week without knowing as we only received a letter on 27th December ( held up in xmas post) to say our policy was cancelled due to not sending NCD!!!! After many calls had to take out a new policy and lost £65 due to their incompetence and they still would not accept they lost the NCD and did not act upon the information we gave. We will be going to the ombudsman with our complaint and watchdog. I just hope we don't need to make a claim on our policy I do not trust them one bit . Avoid this company. No stars.
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★☆☆☆☆
“Unhelpful, jobs worth Company - avoid.”
Written on: 06/10/2012 by mjw13 (1 review written)
I had a similar experience to others. Lloyds cancelled my policy without telling me they had done so even though I had sent hard copy of No Claims Discount and told them how to contact previous insurers. I also lost £25. My previous insurers were slow to send poof of NCD and so Lloyds wrote saying they were going to cancel my insurance in 2 weeks as they hadn't received proof. I was away at the time so was only able to react with one week of the deadline left. I hastened my old... (read more)
Kropcia's Response to mjw13's Review
Written on: 08/10/2012
I have exactly same experience with Lloyds TSB Car Insurance. I received letter which inform me that they cancelled my insurance.
As a explenation was they`ve not received proof of NCD (which I sent).
When I called Lloyds, I`ve been told that they received the letter but is completely unreadable.
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Mjw13's Response to mjw13's Review
Written on: 20/10/2012
The following week, Customer Relations did follow up my complaint and refunded the extra money that I had lost due to their intransigence. However, the attitude of their staff on the phone ((name removed)- much more helpful than the others) still rankles.
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Dorsyb02's Response to mjw13's Review
Written on: 02/11/2012
I wish I had read these reviews before buying insurance from Lloyds TSB. I experienced the same problems as these. Furthermore, I am still waiting for my premium to be returned. Even though I sent my no claims discount RECORDED DELIVERY, customer services had the cheek to ask me if I'd checked with the royal to see if it had been delivered!!!
STAY CLEAR. This was a ploy to increase the premium.
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★☆☆☆☆
“Get your dates right first time!”
Written on: 17/09/2012
I went with LLoyds car insurance because we bank with them and thought it was a 'good brand'. I filled in the form online out of hours and spoke to them on the phone to cover myself. However, unable to remember the exact date of a non fault accident four years ago I approximated the date, not thinking too much about it. I knew I'd had an accident and it wasn't my fault - no problem. Lloyds 'found' my [only] accident on a database and revised my schedule. I inherited this accident... (read more)
★☆☆☆☆
“Avoid at all costs”
Written on: 15/08/2012
They are the worst insurance company i have ever dealt with. God help anyone who has to claim through them!! They charged £25 to just change a numberplate.not car, and it took 3 calls! (read more)
★☆☆☆☆
“Proof of no claims - Lloyds TSB stay AWAY!”
Written on: 26/07/2012
I thought I had 4 years no claims bonus when I took the policy out with Lloyds TSB, when I got my proof of no claims I had 3 years because I ended the previous policy early. I sent Lloyds TSB my renewal certificate (as requested as proof of no claims on their website) This wasn't acceptable as they said the policy looked like it was still running? I sent in official proof of no claims from my old insurance company. This document wasn't acceptable so I received a letter saying that Lloyds TSB... (read more)
Lcornwell's Comment
Written on: 14/11/2012
This is an update to my review.
I rang LTSB today to cancel the policy because we had sold the car. LTSB want £35.00 cancellation fee and another fee of £80.00 because the policy has been cancelled early! STAY AWAY! THEY ARE AWFUL.
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★★★★★
“Fantastic! ”
Written on: 09/06/2012
The 50% cancellation fee is excellent value at only £150 and £35 administration fee for any discrepancy is amazing. The 100% extra charge on renewal was fantastically unbelievable. I would wholeheartedly recommend this policy to my most hated friends, I am sure the wealthy shareholders are ecstatic about investing in this fantastically highly profitable company. Kindest Regards. Mr Lloyd Ted Steven Banks (read more)
★☆☆☆☆
“Do not use this broker”
Written on: 28/05/2012 by Charlie_Fisher (1 review written)
My Wife and I both insured our cars with them, and are bitterly regretting it. Our certificates never arrived, and when we chased them up we were told that they would charge us £10 each for the certificates. We then sold my wife's car, and looked around for a quote for the replacement car. They increased the premium by £100, for a smaller engined car, wanted to charge £35 administration fees so we tried to cancel. Even though there are 6 months left they want to charge short premium of... (read more)
★☆☆☆☆
“they never retern the money”
Written on: 11/04/2012 by lotsoffunxx
i did not renew with them & i did call them to stop the renewl but still they renew my policy and toke the money .i have insurance with churchill and i profed it to them but still 3 weeks now and i am geting no where . every time they say they have send me some document they want it back . but i did not get any thing not whats ever . they are the worse insurance companey i have used in the last 13 years. (read more)
★☆☆☆☆
“i have not felt so angry in a long time!”
Written on: 07/03/2012 by barrphine (1 review written)
took out my car policy & paid for it 3 weeks in hand as i would be in hospital on start date.during that period i received email from lloyds offering £50 cashback on a new policy, i thought great that will do me guess what, it did not as the policy was in the system. was advised by an advisor to cancel get refund & open a new policy & get cashback (made sense i thought). did that & guess what they said no & asked if i wished to restart 1st policy!!! i wont print my answer. to add insult to... (read more)
★☆☆☆☆
“Incompetent customer service”
Written on: 20/10/2011
Rang to see if my windscreen was covered in my insurance. After being on hold while the guy went to check he came back saying I was and that the excess was £75 so I asked to proceed so he put me through to the relevant department and after holding there yet again finally got through to a women who took all my details then was told I wasnt covered. So, I had to ring back to be on hold again for the third time to be told no I wasnt. Rubbish service, will not be going with them again and would... (read more)
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Showing 11 - 20 of 49 Reviews
★☆☆☆☆
“Appalling Service”
Written on: 02/09/2011 by Sanctuary22
Okay, to be fair, this policy only started on 30th August. Unfortunately I had to claim yesterday on the 1st September after a driver scraped the side of my car in a car park. My car empty, stationary, parked; written note on windscreen admitting liability. Plain sailing you would have thought? When I contacted Lloyds they omitted to mention that I would also need to contact the underwriters; they shunted me towards some other company Drive Assist instead who offered to rent me a hire car and... (read more)
★☆☆☆☆
“Sky high renewals from Lloyds”
Written on: 18/07/2011 by FlyingPenguins (2 reviews written)
My wife and I received our car insurance renewals from Lloyds and both had shot up by over £80 when they used to go up by 10 or 15. Weve now got cheaper policies that are lower than what we paid last year and from reputable known companies (we could have got even lower using unheard of companies from the comparison websites). No wonder Lloyds are in trouble, they must be losing all their insurance customers. Either that or the companies they've passed their customers onto are trying to rip... (read more)
★☆☆☆☆
“Never use their insurance!”
Written on: 09/06/2011 by edan (1 review written)
I have just sold my car and I asked to cancel my policy and wish to get refund. They asked me to pay 35£ as a fee. What?! and top of that, they don't do refund! Luckily, my policy will last till next month. OK, forget about the refund since it's only one month left, I won't fight of that. Then, I said I would like to not to renew it. This cancellation department put me through the renewal department (oh my god! one person can't do all-in-one) and the guy said I need to tell them 28 days... (read more)
★☆☆☆☆
“PLEASE BE VERY CAREFUL IF YOUR RENEWAL IS DUE AS IT...”
Written on: 22/05/2011 by Misha51 (1 review written)
PLEASE BE VERY CAREFUL IF YOUR RENEWAL IS DUE AS IT APPEARS LLOYDS TSB HAVE CHANGED TO ANOTHER COMPANY AND THE CANCELLATION FEES ARE EXTREMELY HIGH. I DID NOT RECEIVE THIS INFORMATION AND SOLD MY CAR WITHIN ONE MONTH OF RENEWAL AND THEY WANT IN EXCESS OF £500 TO CANCEL. I WOULD NEVER USE THIS COMPANY AGAIN AND WOULD URGE OTHERS TO AVOID UNLESS YOU ARE HAPPY TO PAY A HUGE AMOUNT FOR SOMETHING YOU NO LONGER HAVE. (I WOULD NOT GIVE THEM ANY STARS BUT THIS IS NOT AN OPTION) (read more)
★★☆☆☆
“I wonder if anyone can help...I bought a new car today...”
Written on: 13/05/2011
I wonder if anyone can help...I bought a new car today and found an exceptionally good quote from Tesco so took out this policy. I then rang Lloyds to cancel my previous policy and was charged not only £38 cancellation fee but an additional £171.09, totalling £206.09 to cancel a policy! This fee knocks my new policy up to the price Lloyds wanted for the year! Obviously this is very distressing and nobody wants to feel like they may as well be lighting the barbeque with their wages! Does... (read more)
★★★★★
“I would recomend LTSB CAR INSURANCE. ”
Written on: 11/05/2011
I would recomend LTSB CAR INSURANCE.
I have had a couple of claims which have been dealt with efficiently and kindly.
Approved repairers are top quality and I got a courtesey car brought to me.
But best is you can add a tempory vehicle for only £10 admin fee plus the premium for the no of days, my husband bought a new car and we needed to cover a extra car- his insurers Swift were wanting £60 for 2 weeks. So we did it on my lloyds policy instead and it only cost £20.
Sad to be leaving them...
(read more)
★☆☆☆☆
“GRRRR!!! Have just off the phone to these people after...”
Written on: 09/05/2011
GRRRR!!! Have just off the phone to these people after changing my car,so needing to change my policy back to my old car .... Long story! Anyway,last year, with the same car £50. This year with 4 years no claims £61 not protected, to protect it is an extra £1000 a year...What? Asked to be put through to a manager as to me this is not right, made me feel stupid and and said e was looking on the computer and yes that was the cheapest. Said ok cancel my policy, £35 admin and £170! Absolutely... (read more)
★☆☆☆☆
“Terrible, terrible, terrible, just as per the previous...”
Written on: 08/05/2011
Terrible, terrible, terrible, just as per the previous reviewer reported about their staff, I say their staff they are actually Budget's people and operate from call centers in Sunderland and Peterborough - called Fusion. I called to cancel insurance last month as no longer have the car. I was told I had to pay around a figure less than £20 to cancel no problems, however they still took another months car insurance payment out. So I called to inquire why as I was not told this. I had nothing... (read more)
★☆☆☆☆
“terrible, very rude staff, took me four hours to try...”
Written on: 06/05/2011
terrible, very rude staff, took me four hours to try and sort out my policy on the phone. They sent me a letter saying they are not underwritten by churchill anymore and i needed to get a new qoute, after four hours on the phone, over 3 phone calls, they kept passing me to other departments and saying they couldn't find my details as i had been lost in 'migration', twice after a lenghy phone call they phone just cut off. As well as this they are now £200 more than other companies such as the... (read more)
★★★☆☆
“Lloyds are OK apart from their terrible communication...”
Written on: 22/02/2011 by TimmiAndi (1 review written)
Lloyds are OK apart from their terrible communication and lack of will to negotiate a settlement.
My premium is reasonable but when I made a claim, after the usual initial letters, heard nothing until a letter asked if I still wanted to repair my car! I phoned and found they'd agreed a 50/50 settlement without telling me and threatened to cut me off when I protested it wasn't my fault. They have an attitude of "it's quicker and cheaper to settle than negotiate a fair settlement" but I'm...
(read more)
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Showing 21 - 30 of 49 Reviews
★☆☆☆☆
“NEVER use Lloyds Insurance, i took my insurance one...”
Written on: 06/02/2011
NEVER use Lloyds Insurance, i took my insurance one month ago for 560£ with 7 years no claim discount but not in UK, in other European country. I have been told that is fine, just need to send the document for proof. They received my document, made it the copy but lost it. As i have made more than 10 calls spoken to very rude Customer servise and i have been told that they can not garaneed to return me back the document. After that I received a photocopy only not the original one and a... (read more)
★☆☆☆☆
“I will have had the policy 3 years next week. I got a...”
Written on: 06/01/2011
I will have had the policy 3 years next week. I got a letter saying they are unable to give me a renewal quote so I contacted them. I have NEVER claimed, I have NEVER had a fine and I have NOT changed ANY of the policy details. The insurance was £306 for the past year and they now quoted £900!! Well you can just shove that! They say it's because they are no longer underwritten by Churchill. How can they justify a 300% increase?? (read more)
★☆☆☆☆
“Never use Lloyds Insurance. I had an accident some...”
Written on: 26/12/2010
Never use Lloyds Insurance. I had an accident some five years ago, not my fault. My Husband was driving, and is a named Driver. As a Named Driver it seems that he does not have the same cover as the Policy Holder. Also because of his relationship with the Claimant, Lloyds have decided to agree on a 50/50 Split. So he has been blamed for an accident, he did not commit, buy hey he is married to the Claiment, and there is a conflict of interest. As a named driver, he also does not have the... (read more)
★☆☆☆☆
“Good price but absolutely appalling service which...”
Written on: 15/12/2010
Good price but absolutely appalling service which given the time and commitment expended, undermines the price. Customer service would not attract a score but this review will not let me give anything less than a 1 star. (read more)
★☆☆☆☆
“Involved in an accident on Friday, a week ago....”
Written on: 03/12/2010
Involved in an accident on Friday, a week ago. Courtesy car only is given when repairs have begun. My car is still at the recovery yard and they will give no timescale about when it will get to the garage. Disliked the complete lack of communication, the fact that they should be upfront more about their apparent inability to regulate it or resolve problems. Disliked their making promises and then breaking. They are underwritten by Churchill but Churchill will not deal with problem either. I... (read more)
★☆☆☆☆
“I took my car insurance out in April with 10% discount...”
Written on: 14/10/2010
I took my car insurance out in April with 10% discount and £30 M&S vouchers offered. It is now October and I STILL have not received the discount or the vouchers! I have made 12 phone calls, spoken to very rude "Customer service" staff, have a complaint logged where I was assured it would be resolved within 10 days - 21 days later no correspondence, no one calls me back and so out of pocket! If it is like this trying to get my money back from taking out the policy I hope to god I never... (read more)
★★★★★
“They were the best quote for my car last year, but...”
Written on: 12/08/2010
They were the best quote for my car last year, but more expensive this year. I shopped around and could have save a good £100, but decided that the customer service was more important. I`ve had problems with DVLA regarding changing number plates between vehicles and the staff at Lloyds-TSB were fantastic. I phoned them 3 times in 3 days, with 3 different problems (change the policy start date, change the number plates etc)and there was no problems. Only cost £16 to change from current car to... (read more)
★☆☆☆☆
“Please do not go with lloyds tsb for car insurance,...”
Written on: 30/07/2010
Please do not go with lloyds tsb for car insurance, the worst customer service, i had to keep chasing them up, very rude people, i had to drive 30 miles to pick my curtesy car up and will have to do the same to return, i am going to cancel my policy half way through and lose a years no claims as they have treated me like dirt when it was someone who hit my car and then drove off, never again. I wouldn even give them 1 star, but you have to mark at least 1. (read more)
★☆☆☆☆
“WOULD LIEK TO GIVE NO STAR BUT FORCED TO GIVE AT LEAST 1 ”
Written on: 14/07/2010
WOULD LIEK TO GIVE NO STAR BUT FORCED TO GIVE AT LEAST 1
I took a policy with Lyods TSB becuase it was the cheapest at the time.
However I recently had a accident which wasn't my fault and the third party admitted full liabilty, since i was covered by legal cover, they put me through to a solicitor, however the claim took almost 1 year to settle. In the mean time lyods tsb were tricking me into taking a courtersy car out, which i had to pay for to be insured on, completly unnecessary. This...
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★☆☆☆☆
“I took out LloydsTSB car insurance and then the...”
Written on: 04/04/2010
I took out LloydsTSB car insurance and then the folowing year I found a cheaper policy with another company. I insured my car with the other company and not realising LloydsTSB took money from my credit card without my permision to renew my Insurance. It mean't I was Insured with 2 different Insurance companies and out of pocket. LloydsTSB refuse to give me a refund and were adamant they hadn't done anything wrong. There explaination is, they automatically renew the policy, even if you don't... (read more)
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Showing 31 - 40 of 49 Reviews
★☆☆☆☆
“Extremely frustrating and unhelpful!!! ”
Written on: 24/02/2010
Extremely frustrating and unhelpful!!!
My car was stolen as result of burglary at my house, the burglars stole the car keys and drove away. Since the car was found 8 days back, they are yet to validate the claim (and said that they were still to review the paper works that I have sent; which to me seems like a ploy to avoid giving me a courtesy car) and I am stuck without a courtesy car even though I paid for this on the policy!!
I would have to advice others to avoid them if possible.
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★☆☆☆☆
“I insured my car fully comp with Lloyds TSB and it...”
Written on: 24/09/2009
I insured my car fully comp with Lloyds TSB and it proved to be the biggest mistake I made, I had to claim for an accident 2 years ago, my car was written off which they paid out for but 2 years later I am receiving letters from a court for over £2,000.00 from the driver of the other car involved in the accident, presumably for repairs to his vehicle, all correspondance was forwarded to lloyds who assured me they would deal with it and did nothing, yesterday bailifs turned up at my parents... (read more)
★★★★★
“Like most people I bought the cheapest car insurance I...”
Written on: 06/05/2009
Like most people I bought the cheapest car insurance I could buy from confused. I hadn't even considered I might claim but when I had to Lloyds TSB were great. No fuss and I got a courtesy car whilst my car was in the garage (read more)
★☆☆☆☆
“Being 3rd party i only get legal help.my accident was...”
Written on: 15/02/2009
Being 3rd party i only get legal help.my accident was august 8
2006 at ryde on the isle of wight after waiting 1 year i got my own solicitor on the isle of wight but Lloyds TSB Car Insurance refused to guarantee to pay them. instead they got a solicitor from Leeds West Yorkshire who sent one letter in 9 months.. I told them and TSB I did not want them helping me any more but they keep on. this is what TSB has done i will never use TSB again
TSB promise to sort problems out 4...
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★☆☆☆☆
“I always insured my cars with LloydsTSB and payed...”
Written on: 20/10/2008 by davebanham (1 review written)
I always insured my cars with LloydsTSB and payed monthly, smiled and looked happy. I had just bought another car and when I went to tax it, I was spoken to by a car insurance person who wanted to sell me their policy. When I told him how much I was paying he was absolutely apalled and came in with a price £500 (yes £500) cheaper! Yeah, yeah I thought but I decided to look around. LloydsTSB are underwritten by Churchill. Guess who came in with the cheapest quote? Yes, you guessed it... (read more)
★★★★★
“claim was quicklty and efficiently dealt with”
Written on: 04/05/2008 by savvieboyblue (4 reviews written)
claim was quicklty and efficiently dealt with (read more)
★★★★☆
“They are a fantastic insurer to go through. I will...”
Written on: 25/07/2007 by gadget1984 (1 review written)
They are a fantastic insurer to go through. I will definately be staying with them and would recommend them to any one. Can not really say a bad word against them. (read more)
182801_Clair's Response to gadget1984's Review
Written on: 27/07/2007
I agree Lloyds TSB were my first insurer and I couldn't recommend them more for service and level of cover. However I have never been able to get a quote as cheap as my first year and unfortunately I always choose price over quality when it comes to insurance.
Reply to this comment
★☆☆☆☆
“I chose them because I used to bank with them, but the...”
Written on: 09/11/2006 by Penton (1 review written)
I chose them because I used to bank with them, but the experience in one year was so bad I changed bank too.
No communication. When a bus hit me, I ended up with no courtesy car due to miscommunication with Lloyds TSB car insurance, and the actual insurer Churchill. No one kept me up to date, and I chased none stop for any details till i was blue in the face.
They rely on the Banking reputation - and they never return calls. I have been driving for 24 years and had many different...
(read more)
☆☆☆☆☆
“At first I found a cheap insurance quote for my car,...”
Written on: 31/08/2005 by georgemarvin (2 reviews written)
At first I found a cheap insurance quote for my car, but not the cheapest I found. However I use LloydsTSB for banking and thought I would stay with them for my Car Insurance.
What a mistake!
They insisted on proof of a car alarm, and proof that an immobiliser was installed in my car, which I can understand if I said that I had one installed myself. However my car came with a factory fitted alarm and immobiliser, which requires a programmed micro chipped key to start, and a certificate...
(read more)
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Top 5 Car Insurance
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Burnstripe's Response to ddmac's Review
Written on: 26/03/2013
Mine's been an absolute shambles as well, 3rd party accepted liability, mine was always going to be a write off from the outset but took them 3 weeks to book it for assessment at a garage write off confirmed & valuation agreed immediately. But still not received a cheque 1 month on, 2 months after claim raised. Absolutely appalling communication between departments and to rub salt in the wounds just received a survey for customer experience of the process before it's even completed, Would recommend avoiding with a barge pole.