AXA Car Insurance Reviews

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“Pointless”

Written on: 10/01/2016 by Unhappy_Matt (1 review written)

I bought a car going by the insurance quote from this insurer, only to find once giving all my details and getting to the payment stage for it to be refused. All other quotes are far too expensive for me. Very unprofessional and wasted a lot of my time building up my hopes and then crushing them. Do not buy a car going by there insurance quote… Read Full Review

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★☆☆☆☆

“Outrageous Renewal Quotes ”

Written on: 21/12/2015

I CANNOT BELIEVE AXA Insurance (trading as Swiftcover). My car insurance renewal came through today.... last year £921 including breakdown cover, courtesy car, lost key, wrong fuel, personal injury, legal cover, protected no claims, etc . This year £2,090 for the same cover. Their reason...someone backed into my car while I was stationary in London in July. The elderly gentleman concerned has accepted full liability, as has his insurance company, and there has been no cost to Switcover at… Read Full Review

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★☆☆☆☆

“BUYER BEWARE!”

Written on: 11/09/2015

Warning to AXA customers. If for any reason AXA decide to cancel your comprehensive policy and tell you that you have a period of third party cover, YOU DO NOT. What you are later told in writing is that they will cover the third party's expenses and then reclaim the full cost from you. This is not third party cover and could lead to financial ruin. Believe nothing you are told by their call centre operatives until you see it in writing. By the way, when their letter gives you a phone number… Read Full Review

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★☆☆☆☆

“AXA - Great .... as long as you don't dare to claim”

Written on: 25/08/2015 by Keston2002 (1 review written)

I chose AXA as I thought with them being a household name they would be a decent company. I have had to deal with them once & they have been absolutely useless. To give you an idea how bad & difficult they were I ended up telling them to stay out of things & I dealt directly with the insurer of the person who hit me (& admitted full liability). All they were interested in was sending the car to a garage that suited them; when I refused they refused to give me a courtesy car. They then initially… Read Full Review

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★☆☆☆☆

“THE WORST INSURANCE COMPANY I HAVE EVER COME ACROSS.”

Written on: 02/08/2015

I went to my local Axa car insurance shop, as I like to speak to humans. As he was ok, a fairly nice bloke, I went for car ins with Axa. He promised me the earth. He & Axa delivered nothing. Was told when I get my letter of 'No claims' from old insurance company. Just drop it into the local shop, & he will issue my 'certificate of insurance' I got my letter, from old insurance company, dropped it in, only to be told he could process that here, not what he told me, twat...!! He had to… Read Full Review

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★☆☆☆☆

“Avoid at all costs.”

Written on: 25/06/2015

Like others I am experiencing the same problems. Staff are not helpful at all.. They take my call, dont have a clue what is going on and then say they will get back to me via email or call but i get neither. I had my accident over 2 months ago and axa claim that they still have not heard anything from the other drivers company. Its been over 2 months and they are still awaiting a response. Biggest mistake i made, trying to save a few pounds i joined this company.. If you are reading this then… Read Full Review

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★☆☆☆☆

“What an experience”

Written on: 03/06/2015

Sadly, this is my review of services received from AXA. I tried tirelessly to resolve this issue, but as you can see if you view my video, nobody would listen. Instead they drawn me into a game of Hastings telling me to contact AXA and AXA telling me to contact Hastings. They amount of people I was passed to and the amount of calls I made was absolutely disgraceful. @groves_eddie… Read Full Review

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★☆☆☆☆

“AXE AXA - Complete rip off - Avoid at all costs!”

Written on: 20/05/2015 by JimenaHancock1989 (1 review written)

The quality of insurance cover only becomes evident during a claim. I find it hard to believe that anyone stays with Axa after making a claim. Vehicle accident - first in over 10 year! I live in Chelmsford but the only repair centre provided was over an hour drive away. Asked for a closer one and eight days later, after chasing a number of times they called to say they couldn't do closer. This means 3 trips, one hour each way, one for estimate, one for repair and one to pick up. No courtesy… Read Full Review

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★☆☆☆☆

“Not answering phone”

Written on: 20/05/2015 by fnQuinn124 (1 review written)

Trying to make a claim for a car accident online, have been on hold now for over an hour! I would not recommend this company to anyone. Terrible service. Still on hold!!… Read Full Review

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★☆☆☆☆

“insurance claim”

Written on: 27/03/2015 by UriahMaher442 (1 review written)

Very slow procces, no reply back, and false reason to not to pay out for claims… Read Full Review

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★☆☆☆☆

“Phone Charge Rip Off 0844”

Written on: 12/03/2015 by McCarthy164 (1 review written)

Just seen my phone bill!! Over £5 in call charges in two phone calls to buy my new car insurance from AXA. What a way to treat new customers!! My other policies with M&S and OneCall charge nothing to phone on standard numbers. Save yourself a few bob from day one. Don’t call AXA!! … Read Full Review

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★☆☆☆☆

“An utter shambles”

Written on: 27/02/2015 by Ramon396 (1 review written)

I wish I'd read these other reviews. I had the misfortune to have a car policy with them. They sit on claims, don't reply to emails when I provide the info they ask for and are unable to accept any customer complaint 'cos I was insured through a broker. Best of all no-one at AXA will accept a formal complaint from me as "I'm not insured direct". Yet its their claims dept who is in corresponence with me and it is they who are sitting on it. No wonder AXA can boast of low levels of… Read Full Review

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★★★★★

“I would recommend this company to everyone for peace...”

Written on: 26/02/2015 by Chrysler300c (1 review written)

I can not thank AXA highly enough for the efforts in the administrating my claim. Professional Ten out of Ten legal support one hundred out of ten. If you are as cautious about insurance companies as I was then this company will put your mind at rest. They are prompt, professional and protect you in every aspect of a claim and policy. This company should be commended on the claims and legal and administration performance… Read Full Review

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★★★★★

“Never had a problem”

Written on: 25/02/2015

I can only speak from my own experience. I was with Axa for 3 years and have only changed because I had a cheaper quote this year. I found them easy to contact and when I had a claim it was resolved quickly and efficiently. I would recommend them to anyone and will certainly be getting another quote at my next renewal… Read Full Review

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★☆☆☆☆

“Slow and hard to contact”

Written on: 05/02/2015 by KaelWebster1994 (1 review written)

Firstly if you make a claim they sub out all the admin and assessment to Swift cover so you are paying Axa rates for budget customer care, if your car is newish and still under the manufacturers warranty they take an absolute age to give approval if you want to use an approved body shop instead of their own allocated repairer. When they leave you on hold for half an hour at a time during one of the dozens and dozens of calls you will have to make on premium rate numbers they play the one same… Read Full Review

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★☆☆☆☆

“PLEASE AVOID THIS COMPANY ”

Written on: 10/01/2015 by Williamsonxf333 (1 review written)

Please avoid this company at all costs. I was involved in a non fault accident which was captured on cctv 14 months ago and yet Axa still haven't resolved my case. To date I am approximately £900 out of pocket due to their incompetency which includes my having to pay £400 excess, hiring a car (despite them providing me with a hire car for 2 weeks) due to the garage they sent the car to for repairs being notorious for being slow at completing repairs and 2 years of paying excess premiums. I… Read Full Review

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★☆☆☆☆

“AVOID!!”

Written on: 08/01/2015 by dr_robotnick (1 review written)

I have just made the terrible mistake of taking out car insurance with AXA and I'm just out of my 14 days cooling off period, however I'm cancelling my policy anyway. They say you have to make any modifications to your policy via their website, otherwise, if you have to do it by phone, they charge you a £30 admin fee. However, if there's an issue with your NCD, you're not able to do this online and you have no choice but to call them. Absolutely scandalous!… Read Full Review

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★☆☆☆☆

“Dreadful ”

Written on: 14/12/2014 by HenryLloyd1953 (1 review written)

I'm having a similar experience to another reviewer here. It seems that no progress is made until I phone Axa for an update. I've never been able to contact my 'dedicated claims handler' since first reporting the accident and he has never contacted me. Axa never keep me informed as to what is happening and are treating me as though I was at fault. They have made an upsetting and stressful situation worse… Read Full Review

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Paullynn89's Comment

Written on: 06/01/2015

Hi, I also have the same issue with them with a " dedicated claims handler " I began to think he was just a myth. Have you had any update since posting this review?

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★★★★★

“Review as a third party”

Written on: 11/11/2014 by Colgail (1 review written)

My wife was hit from behind by a young man insured with Axa at 3pm on a Sunday. At 1030 on the Monday morning I had a phone call from Axa accepting responsibility for the incident and in this phone call they arranged for my damaged car to be collected by a very reputable repairer and arranged a like for like hire car from Enterprise All this and I am not even insured with them. I'll definately contact them when my car insurance is up for renewal… Read Full Review

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★☆☆☆☆

“worst car insurance ever”

Written on: 05/11/2014 by Lylal194 (1 review written)

PLEASE I URGE PEOPLE NOT TO TAKE OUT ANY POLICY WITH AXA CAR INSURANCE. THEY ARE THE WORST WHEN IT COMES TO CLAIMS. MY CAR WAS PARK UP WHILE SOMEONE DROVE INTO IT, I HAVE COMPREHENSIVE COVER AND IT'S BEEN MONTHS NOW AND THEY HAVEN'T CAME TO ASSESS MY CAR OR SENT ME A COURTESY CAR. WHAT HORRIBLE PIGS THEY ARE… Read Full Review

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