Written on: 12/06/2013
When I questioned the price of a policy, I was told I'd be better of looking elsewhere if I didn't agree with it. Incredibly bad customer service, and the guy on the phone sounded bored and irritated from the get go. Totally put me off going with AXA. (read more)
Written on: 30/05/2013
Axa insurance what a joke. Really unhelpful . Seem to have idiots working for them who have no understanding of the simplest requests. Liars and just complete ack of customer service. My husbands work van was hit by axa client. The van went Ito the accident repair centre on a Saturday was even looked at until the tues. then we had a call to say the van had been broken into and the oil cap and relay had been stolen. Then on the thurs we had a call to say roof rack had been stolen !!!! Only... (read more)
Written on: 04/05/2013
As others have said, Read the Ts and Cs. I changed my car onto private plate and my premium shot up by £30 a month. I tried to lower it by taking my partner off the insurance and they wanted to charge an additional £66. They wont deal with you on the phone without charging to make changes. As soon as my premium is over they'll be another customer down (read more)
Written on: 12/04/2013
Read carefully their term and conditions. It is a minefield of additional costs that you will only uncover when something 'outside the basic terms' happens. They are using the comparison website to draw people in which on the face of it seems good value insurance costs BUT BEWARE this is just a disguise and they will fleece you at every chance they get. (read more)
Written on: 24/02/2013
Buyers of insurance from AXA need to be very aware that your insurance will renew automatically each year unless you 'opt out' and specifically request 'manual renewal' I found this out the hard way after getting an automatic renewal which was approximately £75 above the average insurance rate being quoted by at least 10 other providers. Fortunately for me when AXA had tried to take payment they had been unsuccessful as I had switched card providers since buying insurance last year. They... (read more)
Written on: 18/02/2013
after being hit, axa took my car in for repairs initially the repairs where not fully completed my bumper was still cracked in various places and still had significant body damage. it took me multiple phone calls lasting literally hours for axa to agree to rectify the issue. other then the complete and utterly woeful customer service during the whole ordeal axa emailed me on a few occasions informing me they where 'too busy' to contact me. basically i was left without a car for 2 weeks, my... (read more)
Written on: 18/02/2013
Whilst having a breakdown I was sent a recovery vehicle that towed me home. All sounds good, but then i received a bill for £480. I was told at the time that the journey would not cost me anything if the cost was less than the £400 excess, which it was- in fact their was no damage to the car. I have then spent untold hours on telephones and letters being sent to AXA Insurance. In addition the complaints/customer relations person was an absolute disgrace. He won't listen to me, talks... (read more)
Written on: 23/01/2013
Whilst I was waiting at traffic lights, a car that was being pursued by the police smashed into my car. This, you might think, would be a clear cut "no fault" case, but AXA have logged this as a claim in which I am at fault. Nothing I say will change their view. I have provided them with eye witness statements, CCTV evidence and a report made by the police into the incident. The repairs to my car were not particularly serious, and I wish, wish, WISH that I had never bothered to make a claim.... (read more)
Written on: 09/01/2013
We took car insurance with Axa - when it cam to making a claim (our first ever in 20 years of driving) they found a technicality to avoid paying out, something I fear they do all too often (see BBC's "Rip-Off Britain" dated 7/1/2013). They also agreed to return our premium and then quite literally made up a 3rd party claim in order to retain it. We are currently dealing with this issue through the ombudsman, but if unsuccessful, our dealings with Axa will have cost us somewhere in the... (read more)
Written on: 14/12/2012 by Paul1980 (1 review written)
hi folks, i recently sign up with AXA for 3rd party fire & theft policy added driver 1" for €1.500 €300 deposit down,installments €145 per month.., gonna make this long story short as i can"little over 1month ago a nite out cost me the the theft of my car that i paid €3000 in 02/12, nct 7/13 taxed end 1/13 , parked my car in the car park "back of a friends house locked the the car put the keys in front pocket of my sweatshirt had 1 or 2 drinks before going out got a taxi to town... (read more)
Written on: 20/11/2012
Bee involved in an rear shunt and Axa are blaming me for it. Can't understand how they came to that conclusion. Paid for excess myself and then got the blame. Axa must of been quite content with what I had paid so why should they be bothered to blame the 3rd party. I have learnt my lesson and will not be going with them again. (read more)
Written on: 02/11/2012 by davidoff1972 (4 reviews written)
I've had a terrible experience with this insurance company. I bought used car because I found great deal and I didn't have enough money to buy the new one. I wanted to have it insured just in case. And then it came. Horrible car crash. It wasn't my fault but insurance company wasn't able to finance repair of my car. There is always something why they can't pay you. Now I don't have money to have my care repaired and not even to buy used or new one. (read more)
Written on: 02/09/2012
I switched to AXA last year because I heard they give roadside assistance and I was going to be upcountry a lot. I paid 6000 baht more for their insurance than my previous insurance. One time they helped OK (in Bangkok). This last time, to charge my battery IN my parking lot in Bangkok, they said I would have to pay 500 baht! no discussion. Also, when I bought the insurance, they had told me I could get my car repaired at Toyota but FORGOT to mention that, unlike other insurance companies,... (read more)
Written on: 20/08/2012 by ManhattanSteven (1 review written)
As part of getting insurance quotes for a new car I contact AXA who are my current car insurers. My Policy started in May 2012 - i was told that if I wanted to move to another insurer they would charge me £65 for the insurance I had had and and additional £52.50 to cancel the policy. The cancellation charge representing 80% of the premium. They told me I had agreed to this when I took out the policy and that the cancellation charge was reasonable and fair. Even more worrying is that they... (read more)
Written on: 04/08/2012
very poor customer service, iv had a non fault claim over 7 months now and axa wont do anyting about it, they still havnt even botherd to find out wich insurance company the thirdy party driver was insured with, iv spent hours and hours on the phone with them explaining to them and all the say is we will get back in touch with you a.s.a.p and its been 7 months but they never contacted me once, i regret buying insurance off axa, would defintley not recomend this to anyboy. (read more)
Written on: 15/06/2012 by g_uest
Today 15 Jun 2012 1530hrs Office hours, I sent in my car for windscreen replacement at authorised workshop, guess what? I can't get my car repair by Saturaday because AXA helpdesk unable to reach the claim Approving Officer (due to company celebrating event) to approve workshop to proceed to order part and repair the next day. The earliest I can get my car repair is MONDAY!!! ie I need to worry for few more days. Imagine a company treats customer support less important than company... (read more)
Written on: 14/06/2012
Husband has been an AXA customer for 2 years, involved in an accident which wasn't his fault. They have refused to offer enough money to replace the car (only just over a year old & in excellent condition) with a like-for-like replacement - they will only offer the AVERAGE of the values (trade values as far as we can tell) in the "guides", leaving us about £700 short. They won't say which guides they've used but have sent us examples of what they think are suitable replacement cars - the... (read more)
Written on: 08/06/2012 by AmandaJW
I know that we all select these companies on the basis of price, but beware the 'customer service'. I've used AXA twice and had a bad experience twice - I won't use them again. This time there was a discrepancy between the number of no-claims that I'd entered on the site and what my last certificate said - I'm not sure what had happened, whether it was a typo or I made a mistake but whether it's 6 or 7 is not massively different. £4 a year different as it turns out. For which they're... (read more)
Written on: 07/05/2012 by Makaveli86
This company has the worse customer service I have ever seen. My girlfriend was involved in an accident with a school bus. The school bus reversed and hit her. The insurance is suppose to scrap the car because the damages were worth more than the car. It took like 2 months( and still waiting) for a response from AXA(Intact Insurance) They gave us a number to call them with an extension number but everytime we call it, the secretary answers and says that we can't speak to the person that we... (read more)
Written on: 19/04/2012 by Point__blank
I had no issues until renewing, the person I spoke with was outright rude I only asked to review my renewal Details His first comment was "whats the problem" When checking the details I found they had removed my protection for my no claims discount, and infact this had not been active on my policy even though it states so on my Documents, and online in my account, There customer service was even more appalling when I left my Documents into there office with the girl stating " it's what on... (read more)
Written on: 05/04/2012 by HELPNEEDED (1 review written)
Any suggestions as to how I can persuade AXA to cover the cost of the damage to my car? The damage occurred in a supermarket car park whilst I was in the shop for about 30 minutes. Unfortunately there is no CCTV in the car park and the three wise monkeys would have been more helpful as witnesses than the several people,including the supermarket staff, whom my friend and I asked about the incident. Apparently, the damage to my car is 'too rusty for such a dry march'. This is in spite of the... (read more)
Written on: 20/08/2011 by vickycuckson (1 review written)
had accident where axa paid out on my behalf without informing me. They said they dont feel the need to tell their customers a claim has been paid out as they represent you. This is called communication. I had paid £600 to be covered and this obviously didnt extend to actually talking or emailing me any information. I disagreed with the other parties claim and Axa decided to ignore me (their customer) and go ahead with payment. As well as this disgraceful and unprofessional behaviour,... (read more)
Written on: 30/07/2011 by Lori145 (1 review written)
Today I received a cancellation letter, via registered mail. I am being cancelled for non-payment of premiums! This letter was sent out July 20th, my payment due date July 25th! I hae been with AXA for 2 years, never missed or been late with a payment...yet they cancel me! and before the payment is due! I don't know why my broker switched us to AXA, I have been unhappy with them all along. They bgin a month before the payments are due, with letter and phone call "reminders" literally... (read more)
Written on: 20/07/2011
Warning to people out there who go with AXA and pay hundreds of pounds a year in the unlikely event that some thing happens to them or their belongings. IN a time when they are supposed to provide financial support and comfort, they may actually cause you more grief than the actual incident that took place! Having been with Axa for 3 years and never claimed was horrified by their so called 'policies'. After having my car broken in to, belongings stolen and crashed by idiots I then had to... (read more)
Written on: 26/03/2011
RUBBISH CUSTOMER SERVICES WONT PAY OUT WHEN I AM NOT TO BLAME FOR THE ACCIDENT. IF YOU WANT RELIABILITY AND A GOOD HONEST SERVICE DO REPEAT DO NOT BUY ANY INSURANCE FROMAXA OR SWINTON THEY ARE UNRELIABLE, I CAN VOUCH FOR THAT.
I AM £840 OUT OF POCKET DUE TO MISINFORMATION AND DELAY CAUSED BY THEIR CRAPPY CUSTOMER SERVICES ADVISORS AVOID LIKE THE PLAQUE, AVOID AVOID AVOID !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I WOULD GIVE 0 IF IT WAS AN OPTION (read more)
Written on: 20/03/2011
axa car insurance has given us so much grief after claiming for our stolen car that never again will any of our friends and family would ever go with them their customer service is disgusting and they will never pay anybody out if you claim for your car getting stolen because its always will be your fault that your car gets stolen so if you are reading this review dont go with axa remember this always as they only want your money and we are devasted that our car got stolen and did not get... (read more)
Written on: 07/03/2011
Customer services are really rude and give you the runaround.I do not recommend them what so ever. I made a claim and it was just sheer hell. (read more)
Written on: 18/01/2011
Just got off the phone with them as i missed off a no fault accident on the initial form, it was 2 1/2 years ago and a NO FAULT accident... muppet ran into side of me on the M1.
Anyhow found the info and amended the accident history...
And for the privelage of adding a NO FAULT claim, to a 43yo driver with No points EVER... no claims on my insurance EVER apparently my risk has changed and they charged me £29... !!!! WTF is all that about.. I cant cancel as they'de then charge me £25!!!
No... (read more)
Written on: 22/07/2010
I'm not with AXA, I'm claiming against them, has been 3 months and my solicitors and insurance are having a lot of trouble getting any correspondence with them. They're completely incompetent and although they won't speak to my insurance or solicitors except by post they were quite happy to call me which is against the rules.
Written on: 25/06/2010
this company is a joke they dont want to pay and they use HELP HIRE, FLEET SERVICES AND TOTAL ACCIDENT MANAGEMENT AND ALSO SWIFT who dont have any cars, i have waited 2 weeks but nothing staff are untrained. (read more)
Written on: 19/05/2010
AXA came yu with the cheapist car insurance, as like normal with a new insurer they asked for my no claims proof, this could either be sent by e-mail, fax or by post.
I sent my via fax, two weeks later i recieve an e-mail to sat I have 48 hours to send my no claims otherwise my insurance would be void.
I phoned them up and explained i'd faxed it through, the lady at the other end of the phone said I must of dialed the wrong fax number, i read out the number i sent it to from the sheet of... (read more)
Written on: 12/04/2010
I have been insured with them over a year now and renewed last month as I was satisfied with the service provided. Hopefully, they'll be able to switch me to the online service (started with them before they got online).
I made a claim following an accident where someone drove in the back of my car in a parking lot (fool didn't see me waiting for a parking spot and backed out of his without really watching).
I used the recommended repairer given to me on the phone and it was handled pretty... (read more)
Written on: 09/04/2010
Terrible customer service. I am not actually with axa but i am currently claiming against someone who smashed into the back of my car and it had to be written off. I had no car now over a week and they gave me a rented car for 5 days only. I was injured in the crash and have been unwell since and they want to give my pittance for my car. Not happy at all with them. I will certainly be dealing with my own solicitor and not their one. Rubbish insurance company.
0/5 rating from me :( (read more)
Written on: 11/01/2010 by Bakatcha (1 review written)
The following relates to AXA Insurance marketed by Dial Direct:
Avoid Dial Direct like the plague! This company may appear regularly in price comparison surveys but BEWARE! They are out to get you!
I renewed ny Insuance with them at a monthly premium of £56 which on the face of it was competitive. After 2 months (and 2 payments of £56) I sold my car and informed Dial Direct. All well and good - I expected to be charged a proportionate amount for their time on risk but instead was told... (read more)
Written on: 15/12/2009
I spent 5 months being passed around from person to person about a claim for my car. They are fraudsters. They record just what they want. After 5 months of this I got fed up and made an agreement that i would get refunded the money I paid for the year to start a new year fresh as soon as I fixed the car myself if i did not claim. Now Anna Dugan says that she didnt agree to this. I asked for the recording and she said she wouldnt have it. They are a fraud insurance company. I paid 1550 and... (read more)
Written on: 16/07/2009
I recently changed to AXA for better rates. Subsequently purchased a new car and had an at fault accident, after 20 years of no claims. Through my broker, Buckley Insurance, Toronto, AXA handled the claim efficiently, promptly and without incident, paid the $5,000 expense. I am a satisfied insured client. (read more)
Written on: 06/01/2009
I'm a 35 old driver and had my brand new car scrached while parking, although I had to pay more than 500$ (4 times the expected excess), AxA was asking to increase the renewal amount by more than 1000$
Note: the car repair costed them 1950$
Customer services attitude was very bad as well. (read more)
Written on: 07/12/2008 by samsuesam
My experience was accident in February which I was not at fault the instant I reported the incident the claim was processed although brokers kept messing up with the details in the first couple weeks or so of making my claim after assessments were dealt with establishing my car was a right off AXA dealt with all claims swiftly including injury claims.
I have been with other companies before, AXA is the best for me good customer service all round. (read more)
Written on: 19/03/2008
An axa policy holder hit into my car causing 5000euros worth of damage my cars worth 800oeuro so it should be written off anyway axa after 3weeks still say they haven't received accident report and said they wont be paying any depreciated value for my car i thought quinn direct were bad axa really take the biscult bad company bad customer service (read more)
Written on: 24/12/2007 by big jon
I have spent hours on the phone telling person after person the details of my accident, nothing seems to have been recorded they ask the same questions again and again, excuses are given about computer problems, under writing problems etc.
So far I have spoken to ten different people at both organisations, I do not recommend AXA nor the Caravan club for insurance. (read more)
Written on: 30/09/2007 by sampsor (1 review written)
I feel AXA only wants a profit, but cannot provide a satisfactory service, and seems disinterested in doing so. I had an appalling experience with them. Very hard to contact - took 2 hours to get through on my second day of trying to notify claim (shunt accident, my fault). Hard to understand call handler - could not answer all my questions and eventually hung up on me! Complaint to my broker got me through to someone in Ipswich who helped progress my claim. Then a battle with them to allow... (read more)
Written on: 27/10/2006 by redeem444 (2 reviews written)
I had a little difficulty with AXA car insurance in the past, regarding my policy and the premium I was paying, but my persistence paid off. Like all insurance companies AXA is reluctant to part with money, but I believe that in most cases it is a matter of what individual you are dealing with. The heads of the departments in Dublin are fantastic to deal with, and they will resolve any difficulty in a courteous, polite and professional manner. It is for this reason that I still use AXA car... (read more)
Written on: 31/07/2006 by Patchypaint (2 reviews written)
I had my seven month old car damaged by a car pulling out into the side of it. Despite the other party admitting liability, AXA car insurance tried to get the cheapest possible repair done to my car. After it had been in the bodyshop for 4 weeks, the car was returned to me in a sorry state, with 11 major defects and paintwork that did not match. A further 2 weeks in the bodyshop and the car was returned with dents in the new quarter panel, patchy paintwork all round the car, dirt in the... (read more)
Written on: 30/03/2006 by ramtin (22 reviews written)
All in all I had a very bad experience with AXA car insurance. I'm 47 and drive a modest car (group 8 insurance). I have 8 years no claims. Having been loyal to AXA for 5 years with no claims, I moved to a 'better' postcode. The extortionate (£700) premium remained the same. I then reported a claim when someone shunted me. Despite having forked out around £3,500 in premiums over the years, AXA seemed to do all in their power to make it a painful experience. I've now cancelled and gone over... (read more)
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