AXA Car Insurance Reviews

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★☆☆☆☆
1.2 / 5
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Latest Reviews

★☆☆☆☆

“Really bad service”

Written on: 17/07/2014 by Liushenhu (1 review written)

In February, another car hit mine in a car park and I reported it to AXA mentioning that CCTV covered the area and they should check it because while I had been manoeuvring I saw another car driving at high speed and had come to a complete stop so they hit me. The day after reporting the incident someone from AXA called me up and said they were accepting liability on my behalf. I asked them if they'd checked the CCTV - they said no. I asked why they were accepting liability - they said the… Read Full Review

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★☆☆☆☆

“never ever again !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Written on: 17/07/2014

This company is the worse ever was hit at back of car phone up and gave details of other car that hit us . Next thing car was pick up to be sorted and we had a bill to say that we have to pay the first £400 then they will claim it back .No way why should we pay when it was other ones fault after two hours of phone calls nothing got sorted so now we are going though haven insurance they have been brill got our car back and letting other company sort it out. GOING TO HAVEN and a big thanks to… Read Full Review

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★☆☆☆☆

“Axa the worst insurance ever.”

Written on: 03/07/2014 by 185Wallace (1 review written)

I was involved in accident that was`t my fault, axa fake my statment, and without my permittion close the case, the other car was`t damage but they paid the other person money for fake damage, the worst company ,never insure with them, they never listen own customers… Read Full Review

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Larry7845's Comment

Written on: 15/07/2014

I totally agree. Axa are rubbish and I would not touch them with a barge pole.

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★☆☆☆☆

“6 months and claim still not resolved”

Written on: 06/06/2014 by markliz (1 review written)

After hitting a dog on a busy road, we were assured this claim would be straight through. We paid our £250 access and 6 months later we are still waiting on this getting sorted out. Hitting a dog you can claim of the dog owners (who admitted responsibility and gave over there details). I actually had to advise AXA NI on this. After repeated calls I believe that the people on the call centre didn't know what they were doing. My first letter from them was that I admitted responsibility… Read Full Review

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★☆☆☆☆

“still waiting for a payment after my car was wrote off ”

Written on: 05/06/2014 by guHarding114 (1 review written)

i was parked up 2 cars had a crash one ended up going into my car my car wrote off still waiting for a payment after 20 days and every time i ring i get told not this department or they still investigating the claim but the driver who caused the accident as said her fault and so why do they have too investigate it when you ring service is very bad i know once this year over i wont be using them again id rather pay more than put up with a rubbish service… Read Full Review

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★☆☆☆☆

“DO NOT USE ”

Written on: 28/05/2014 by NylaBarnes19 (1 review written)

Hope axa shuts down and never opens again,wouldn't know where to start with my list of complaints about this unhelpful incompetent company.All I can say is if your thinking of useing AXA don't,every aspect of there company is built on greed and lies,if you want paying out for a claim at any time then don't bother THEY WILL NOT PAY!!!! use some one else at all cost… Read Full Review

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★☆☆☆☆

“avoid auto renewal! !”

Written on: 25/05/2014 by Maxwellwk363 (1 review written)

Disgusting rip off automatically renews, charging you to get out of it!! Very unhelpful customer services..seems like a right racket!! AVOID AVOID AVOID! !… Read Full Review

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★☆☆☆☆

“Money Hungry with no sense of customer loyalty”

Written on: 24/05/2014 by McKennaaf437 (1 review written)

Having been a customer of AXA for many years I had no problem renewing my policy when they rang and was always courteous on the phone, but how things change. I had taken my car off the road, legally might I add with documentation and clearance. Because I let my policy lapse I was now considered high risk. I was even told by some jumped up call centre agent that I would be a danger to be on the road. Without even asking me the details of why the car was not on the road and even worse not… Read Full Review

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★☆☆☆☆

“Beware of No claims Discount”

Written on: 22/05/2014 by 186Baird (1 review written)

I have a protected No Claims Discount of 16 years and in January of this year I was involved in an accident when a pedestrian walked out in front of me and I now find that my NCD has been reduced to 4 years despite paying an extra premium to protect my NCD because AXA cannot claim off the pedestrian.Because of this and the fact that their customer relations is no existent, I will not be renewing with them. anyone thinking of protecting their NCD would be well advised to check if this will be… Read Full Review

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★☆☆☆☆

“renewalrip off”

Written on: 12/05/2014 by bruce1412 (1 review written)

been with axa 2years this year got new policy of swinton for £70 less @ no charge for using a credit card rang them today to get proof of no claims @was told i owe them £71 as i didnt tell them that i didnt want them to renew my policy even though they tried to take money from ccard that had expired now blackmailing me that they will not release my proof of no claims till i pay the money. class act. small claims court @ombudsman here i come… Read Full Review

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★☆☆☆☆

“Don't even bother”

Written on: 23/04/2014 by IsaacBarry110 (1 review written)

Hit a deer at 7am and limped home. Out of hours team lovely. Took details, assured me that the whole case would be handed over to the daytime team at 9am when they started and that they would ring me back. 4 hours later and 5 fruitless attempts to ring them I finally got through to their claims department to be told that the case was not logged, might take 24-48 hours to be logged and only after that could they arrange recovery. The courtesy car was at the discretion of the repairers… Read Full Review

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★☆☆☆☆

“as if another person needs to review....”

Written on: 05/04/2014 by cnNorris137 (1 review written)

Reading all the other reviews I would say this is probably pointless, however... Via Gocompare AXA were cheapest by a long shot. £424. others at £500. So I continue to the AXA website where I am asked if I would like legal cover for £29.99. I click No. so, £424 it should be, but no, it jumps to £487. How does that work?????????????? … Read Full Review

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★☆☆☆☆

“Very poor”

Written on: 17/03/2014 by gillsl8tr1 (1 review written)

Very poor level of customer service. Treats customers like scallys, unsympathetic, rude and unhelpful. Non existent communication. Repeated phone calls bring little in the way of information. Information taken and held is incorrect, misread or totally ignored. Head on crash 18 days ago took 8 calls from me to get my car repairs (STARTED ,NOT COMPLETED) they have called once in those 18 days this today to inform me that I didn't have a witness and no third party and hence accident would be my… Read Full Review

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★☆☆☆☆

“axa do not claim”

Written on: 11/03/2014 by RalphJordan83 (1 review written)

Had 2 accidents in 18 years only damage to cars not persons and insurance jumped to 5000 Do not insure with them… Read Full Review

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★☆☆☆☆

“Totally incompetent and no customer liaison”

Written on: 03/03/2014 by Eva352 (1 review written)

On 12th January I was involved in an accident which I immediately reported to AXA. After making numerous telephone calls to AXA at a cost of over £60 over the next 10 days I was receiving no assistance from the and the details they were giving me were wrong. They told me the repairs had been authorised and at the same time they were telling their authorised repairer who had my ca, that the repairs were not authorised. On 24th January I received an E-Mail from AXA informing me that the repairs… Read Full Review

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★☆☆☆☆

“robbers ”

Written on: 22/02/2014 by maddimoo (1 review written)

Was insured with them a lad took a bend to fast and hit my car I got hurt needed surgery but didn't have the 20 grand at the time so tried to claim off his insurance but turns out he was with axa to so insted of doin there job they said it was 50 50 so I got a solicitor involved they wouldn't do anything to help him long story short still fighting it and has been 3 and a half years and still no surgery stay away they doby pay out… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE- HIDDEN CHARGES”

Written on: 21/02/2014

Beware- I compared prices online and AXA came out cheaper than other insurers but I wanted to take out a multi-car policy so contacted them by phone to add a second car. When completing details online I added an accident claim that had happened on a previous policy. When contacting AXA by phone and adding the second car I was never asked any questions about previous claims and I assumed that the details that I completed online would be mirrored with the second car policy. I was later contacted… Read Full Review

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★☆☆☆☆

“Had a Accident, not my fault when some pillock took...”

Written on: 04/02/2014 by gobsheen (1 review written)

Had a Accident, not my fault when some pillock took the corner on my side of the roads and smashed into me writing the car off. AXA offered me £675 for the car less £600 excess (my bad for not checking) and i still owe about £600 on the premiums.so through no fault of my own I have no car & potentially £1200 quid of of pocket until the solicitors sort it out, which will take months. so I decided to buy a similar car & found one locally which was in a cheaper Insurance group. so I ring… Read Full Review

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★★★★☆

“Saved me money Thanks”

Written on: 21/01/2014 by HappyRay (0 reviews written)

Delighted with choice and lay out which plainly stated requirements So much choice needs this assistance to find the right one… Read Full Review

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Axaarecnuts's Response to HappyRay's Review

Written on: 02/04/2014

ha, clearly you work for AXA, only good review

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★☆☆☆☆

“useless”

Written on: 13/12/2013 by nickappa (1 review written)

The worst ins comp on this planet. Customer service i have no words dont know why they are for. I met with accident and filed a claim. After 20 days somehow got to know that not processed bcoz of suryer. This irresponsble person for no reason had not submitted report .This people have no empathy and are careless will give big time jazz . The ever bad experince of my life . I will recommend not at all go with this freaking ins comp to everyone in this world. This comp shucks and is worthless… Read Full Review

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