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| Customer Service | 3.2/10   |
|---|---|
| Value for Money | 4.8/10 |
| Reviewer Rating | 4/10 |
| Overall Rating | 3.4/10 |
Full review by
sodcis
on 13th Feb 2008
User Rating : 0
Respect :
0
Good Points: None
Bad Points: Poor communications, ridiculous get-out clauses
General comments: 'Free courtesy car' screams all the literature. Yeah, IF they decide to repair your car. IF you use their 'approved' repairer. IF one is available. And ONLY while it is being repaired, not while you are being mucked about for days on end prior to getting the repair done - if you can get one done. So all that adds up to NO COURTESY CAR. As the repairers only want to make a load of money they will make up a quote for repair that is 4 or 5 times higher than it needs to be - end result, if it's an older car, CIS will write it off and give you a paltry amount for what they think it was worth (usually 1/2 what it costs to buy the exact same model in the same condition).
sodcis's review and ratings | 140 words
Review by
Guest.
on 6th Feb 2008
User Rating : 6
Respect :
0
Good company, shame about not allowing modified cars.
Guest.'s full review | 25 words
Review by
yellowtimechris
on 10th Aug 2007
User Rating : 9
Respect :
0
I was with a broker for 7 years and the premium didn't respect the car or length of NCB.
I went to the online quote and was quite amazed at the price quoted CIS Car Insurance.
I haven't had to make a claim as of yet, there again I haven't made a claim for over 10 years.
I got 65% NCB but had to send proof of this off.
yellowtimechris's full review | 78 words
Review by
roadcruiser
on 10th Aug 2007
User Rating : 0
Respect :
0
Would not dream of recommending C.I.S. to any other party, in fact make a point of this to new driver's/friends and family who ask for recommendations. As I work in the car industry I will do my utmost to ensure that no one insures with CIS.
When claim was finally completed, and cheque was requested to be paid to a third party (this request was denied) leaving the claimant having to waste even more time repaying the debt owed to pay for the vehicle purchased in replacement of stolen vehicle!
...
roadcruiser's full review | 249 words
Review by
djdanj
on 18th Jul 2007
User Rating : 8
Respect :
0
I hit a pheasant, causing damage to bumper. Claim was dealt with smoothly and quickly.
djdanj's full review | 78 words
Review by
karl sykes
on 14th Jan 2006
User Rating : 1
Respect :
+1
CIS car insurance aware of a claim on the 3rd of December 2005, said they would be in touch. A week later there has been no contact. I got in touch with them to find out why there was a delay, and I was told that there was no record of the claim. I passed all the details to the Manchester office, including home and mobile numbers for contact. No contact over next 10 days. Phoned again to see if an assessor had been to see the vehicle and I was told no, but someone would go over in the next few d ...
karl sykes's full review | 221 words | 2 comments added.
