CIS Car Insurance Reviews

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CIS Car Insurance

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Latest Reviews

★☆☆☆☆

“cis rip off company.”

Written on: 08/07/2014 by frankkeller (1 review written)

I have been with cis around 8-10 years and had 3 claims 1 which i had to fight for with their piddling offer.i have noticed in recent times that the call centre staff are rude and totally arrogant and they constantly lie about previous conversations,i ask for a transcript on one occasion and they said they would send but didn't,needless to say i will see what my next quote is and probably change companies even if it costs a bit more just for peace of mind,these call centre staff need educating… Read Full Review

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★☆☆☆☆

“Bargepole and Don't Touch - Spring to Mind”

Written on: 11/04/2013 by James1979c (1 review written)

Will make you call an 0844 number which they will keep you on hold for as long as possible to make as much revenue from your call as they can and which costs you a fortune. They then will give you a quote for insurance that is absolutely useless and has a million different clauses in it so they won't ever have to pay you anything out in the event of a claim. If you ever have a question about anything you have spoken about previously then they will have absolutely no record of it and will make… Read Full Review

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★☆☆☆☆

“CIS car insurance are ready to take your money,but...”

Written on: 09/04/2013

CIS car insurance are ready to take your money,but will try every trick in the book not to pay out.They pass there claims to Hill dickinsons solisitors who will never pay out and would rather see u in court… Read Full Review

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★★★☆☆

“Was good but getting toooo expensive”

Written on: 24/10/2012

I have, believe it or not been with CIS for over 11yrs. I have never had a problem as such with them but over the last few year the quote I get is getting more expensive. I can usually give them a call and the quote goes down slightly. This year I have decided to try other insurers but I'm reading reviews on the companies I got quotes from at Compare the Market. im now having second thoughts about moving as all the reviews are appalling and even the reviews for CIS arent great. Are there any… Read Full Review

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★☆☆☆☆

“Could Not Insure Our New Car”

Written on: 31/08/2012

We were with CIS for one and a half years when we decided to change our car and buy a new one. When I phoned they were unable to issue a new cover note for our new car because the car was not on the system. They had six weeks to sort this out but were unable to and told us we would have to get insurance elsewhere. We lost out financially and we would never insure with CIS again. Rubbish!… Read Full Review

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★☆☆☆☆

“Their terms are rubbish”

Written on: 04/08/2012 by michaelja (1 review written)

Their terms are rubbish. Even though i send them my 6 years no claim discount they did not accept it. I had to cancel my policy within 14 days and they deducted a lot of money. I wont be renewing home insurance with them. Rubbish, please avoid them. If any thing happens you wont be get paid from them… Read Full Review

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★☆☆☆☆

“Appalling service, administration and attitude”

Written on: 25/06/2012

Can't do, won't do, don't know and it's not our fault are definitely the stock answers from this bunch. Please look elsewhere for insurance of any kind - these will not give you the service your entitled to… Read Full Review

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★☆☆☆☆

“avoid to keep sanity”

Written on: 27/04/2012

been with CIS for 5 years with no probs, because i have never had to deal with them in that time. recently i moved house and my policy was ending so i rang up to change address and was informed my new postcode was more expensive, fair enough. i then haggled on my policy and got the price down to match a competitor and purposly asked if that quote included my new postcode "yes it does" they said. so a few days later i get my letter through and on that i look closley and the payments are 3 pounds… Read Full Review

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★☆☆☆☆

“Always a nightmare to deal with and silly policies”

Written on: 26/04/2012

Brokedown today, my fault I left the lights on and drained the battery. Rang the breakdown people I pay for with CIS who say I am not covered. I am covered, I even have the policy document in front of me whilst on the phone saying I am covered for UK and Abroad. I pay over £1000 a year by the way for my insurance! They put me though to CIS. CIS: Sorry we cant talk to you, you are not the policy holder. ME: Yes, but I am a named driver, I have broken down, Its raining and I need assistance… Read Full Review

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★★☆☆☆

“Not Great!”

Written on: 11/04/2012 by Harry_1 (1 review written)

Having been with CIS for many years at first they seemed the most pertinent choice, in that they were one of the lesser quotes among the comparables. However as time went on things went downhill, my premium increased after the first year i hadnt crashed claimed nothing! Had great trouble getting my money back when i had my window smashed, didnt take to kindly when i received my first and only 3 points and doubled my premium when a lady made a flase whiplash claim against me... hence left them!… Read Full Review

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★☆☆☆☆

“please dont waste your money pay more if you have to!!!”

Written on: 07/03/2012 by McIllroy (1 review written)

We have had to make a claim on my wifes policy after she was hit by a car pulling out of a side road. Thats when the trouble starts. For their replacement car and uninsured loss option, you have to deal with a company called Albany assistance. They in turn use a company called Fleet services. Now I was begining to wonder why I had paid money to CIS just to effectively be franchised out. Following incorrect information regarding the claim being given to Albany they cancelled the loan car!!! And… Read Full Review

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★☆☆☆☆

“one year and still waiting!!!!!”

Written on: 25/10/2011

My husband had an accident one year ago in the start of nov, another driver came around a corner on the wrong side of the road and our car was a right off. The other driver admitted this happening and ther was a witness to so sound straight forward or so we thought.......... we phone regularly and where always fobed off with one excuse or another. They also were extremly kind in increasing our insurance 40% whilst the claim is ongoing assuring us that this would be refunded as soon as the claim… Read Full Review

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★☆☆☆☆

“Rubbish service, unfairly treated...”

Written on: 05/10/2011

I've sold my car 3 months ago and they keep taking my money off my bank account. My bank can not help me because it is not a Direct Debit and they recommended to me to try to solve this problem with car insurance company over the phone. Every time they've taken my money off me I call them and they kept promising it was the last time they have taken my money. Today I've checked my bank statement online and was shocked to see that they've taken £35.70 of my account and today another £137.50 has… Read Full Review

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★☆☆☆☆

“CIS Car Insurance very very poor and rubbish avoid”

Written on: 12/08/2011

We took car insurance with CIS and we had to unfortunately make a claim and its been a nightmare from start to finish. It took days to pick up vechile and then weeks to get a courtesey car and then weeks to get a information, please avoid and spend your money wisely on a better company AVOID AT ALL COST… Read Full Review

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★☆☆☆☆

“CIS hanging onto my money for a year after non...”

Written on: 13/06/2011 by arriety (1 review written)

Cis have been overcharging me by 40% since last May.They admit that they owe me 430 pounds for a claim that was never made.I have been a client for six years,never had an accident ever,however after hours and hours on the phone being passed around,repeating my story again and again,and being assured profusely that I will get MY money back within 10 days,I am still waiting months later.I found them rude and bullying when I was attempting to get my replacement car after breaking down abroad last… Read Full Review

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★☆☆☆☆

“2 cars insured with cis sold one so cancelled the...”

Written on: 20/05/2011

2 cars insured with cis sold one so cancelled the policy I called a week before to ask about cancelling as the car was for sale was told there would be NO CANCELATION charge as it's a rolling month by month contract now on ALL there policies. When I called to cancel I was told I would be charged £35 to cancel, was not happy and complained was told it would be passed on and I would more then likely get the money refunded. After waiting a week I called again (today) and explained everything to… Read Full Review

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★☆☆☆☆

“CIS is the worst car insurance I have had for the last...”

Written on: 27/04/2011

CIS is the worst car insurance I have had for the last six years of driving in the UK. their ecoinsurance lacks customer care and so and their call centre operators are so arrogant. The company has failed to put my car insurance details on the MID for the past 4 months even after having spoken to them two months after the policy started concerning the same issue.

They blame the MID for that. I had my car impounded on a Sunday because the police couldn't verify my details with them since they… Read Full Review

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★☆☆☆☆

“PLEASE THINK HUNDRED TIMES, DONT WATE YOUR MONEY AND...”

Written on: 28/03/2011

PLEASE THINK HUNDRED TIMES, DONT WATE YOUR MONEY AND ENERGY.CIS THE MOST APPALLING AND NON PROFESSIONAL STAFF IN CUSTOMER SERVICES… Read Full Review

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★☆☆☆☆

“The co-operative motor insurance (CIS motor insurance)...”

Written on: 26/03/2011

The co-operative motor insurance (CIS motor insurance) - Absolutely appalling customer service shown when trying to claim a refund of £50 excess fee paid to the now defunct AutoWindscreens. 3 phone calls consisted of being held in a voice automated queue for anything up to 25 minutes and one call where the line went dead at 5 p.m. precisely after holding for 10 minutes. As instructed by CIS in February, arranged for AutoWindscreens to repair small chip. Company then went bust so work wasn't… Read Full Review

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★☆☆☆☆

“Complete nightmare to deal with. They quoted me 15.00...”

Written on: 16/03/2011 by harrykay (2 reviews written)

Complete nightmare to deal with. They quoted me 15.00 to change my details over. Then after less than 2 mins work enforced 25.00 charges. then they couldn't find my car and send me multiple letters expecting me to find out all the information they should be finding out themselves.
can it really be so hard to find out if my car actually exists or not at DVLA?
I heard the banking side of their business was bad, but it seems the insurance side is just as poor… Read Full Review

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