Direct Line Car Insurance Reviews - www.directline.com

Click here if this is your business
★☆☆☆☆
1.5 / 5
605
15% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Direct Line Car Insurance - www.directline.com - Ask a question now

Media Gallery for Direct Line Car Insurance - www.directline.com

Direct Line Car Insurance - www.directline.com
Direct Line Car Insurance - www.directline.com
Direct Line Car Insurance - www.directline.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Direct Line Car Insurance. Appalling from start to finish”

Written on: 01/09/2016 by wyWeaver33 (1 review written)

My family were recently involved in a serious road traffic accident, non fault on our part. We have been insuring our car(s) for many many years with Direct Line and this is the first time we have needed them for such a serious total loss RTA. From start to finish the service has been poor. In experienced claims advisors not asking for the right information, taking forever to do anything and holding the whole system up by inefficient checks and procedures. Our car was on a personal lease plan… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Appalling company”

Written on: 04/08/2016 by Gallegossa26 (1 review written)

shockingly bad service from Direct Line after an accident . Took over a year and I had to do all the chasing to try and resolve issues . Eventually cancelled insurance , will not use again and definitely not recommended… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Exceptional Bad Customer Service BEFORE even taking...”

Written on: 17/04/2016 by TimDarch (1 review written)

I obtained a quote on-line for my car insurance, I went to accept it today and to pay only to be told that there was a problem and I had to phone in. Phoned in the 'advisor' who insisted that I HAD to do a new quote (and no doubt get he'll get the commission), but I was not going to play that game. Asked to speak to a supervisor, but he hung up on me. He had also removed my quote from their system, but he forgot I have it as an email, so raised it with their on-line customer services. Four… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible Customer Service”

Written on: 28/03/2016

As I had my car insurance with Directline I tried to ring them to obtain a quote for the new car I was purchasing. Tried on and off for 2hours and after continuous ringing for 20 mins I finally got through to be told that they were busy and I would get a ring back after 4pm that day. After 4 days I had heard nothing and tried ringing again. After 20 mins I spoke to a call handler and asked her to cancel my policy as I no longer wanted to renew with them. She apologised for my wait and agreed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Waiting ”

Written on: 26/03/2016 by Palmer490 (1 review written)

Getting through to anyone to talk to takes an age. That's if they answer the phone at all. On Sundays they put up a message saying there is a problem… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Won't honour quotation”

Written on: 24/02/2016 by Ryleek320 (1 review written)

On line quote 350, went to buy it day later and couldn't but said needs to phone, OK so phoned, price 650!!, told them I had quote at ,350 with reference number but lo n behold couldn't find it and told me to go online again, this time 450 with exact same details, on line chat unhelpful, phone chat unhelpful, so gave up and went elsewhere… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful company”

Written on: 20/02/2016 by Portert27 (1 review written)

Terrible company - had an accident and they refuse to help even with fully comprehensive cover. They are more than happy to take your money but it seems once you want to actually claim everything is too much for them. AVOID… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Totally appalling”

Written on: 16/02/2016 by pqRoberts106 (1 review written)

It has just taken me over FIFTEEN months to finally resolve my incident with Direct Line. This was a two vehicle RTC with no injury where the other party failed to stop. At every point I had to chase Direct Line to make the very basic of enquiries eg. request the police incident log. I even had to contact the other insurer who accepted liability SIX months ago. It then came to light that Direct Line had the wrong statement on my file but even when this became apparent there was no further… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“V.POOR OVER A YEAR AND A 1/2 AND INCIDENT STILL NOT...”

Written on: 11/02/2016 by AlysonOliver (1 review written)

TERRIBLE CUSTOMER SERVICE, NEVER REPLY OR FOLLOW UP ON CASE. MUST HAVE RANG OVER 50 TIMES TO TRY AND RESOLVE AND STILL NO ANSWERS. NOT HAPPY AS FAULT CLAIM PENDING ON MY INSURANCE UNTIL THEY DECIDE TO TAKE FURTHER ACTION FROM THE UN-INSURED OTHER DRIVER… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“if your considering them- DONT and if your with them-...”

Written on: 06/02/2016 by osBishop23 (1 review written)

I had been with direct line for 7 years, never missed a payment. last year we had a accident- a women drove into me- my car was written off- in novemeber i got the renewal quote- as always in automatically rolls over, or so i thought. Tonight i got pulled over by the police- they said i had no insurance, i showed them my documents, they agreed there must be some type of clerical error. Advised i rg direct line- which i did.. They informed me im no longer insured with them- tried to tell me they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Very happy with One Call car insurance ”

Written on: 16/01/2016 by Lawsonmj132 (1 review written)

My query was dealt with very professionally on the phone and I was able to finalise my renewal with no fuss. The call handling was friendly and efficient I am happy to recommend One call… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worse Insurance Ever”

Written on: 07/12/2015 by Unidentifiedd (1 review written)

I recently, just started with them about a month ago. They already are canceling my policy, due to supposedly at fault accidents. I called the dept of Homeland Security to verify with them if I had any and they stated no. I called once again Direct spoke to multiple reps and every single time the story changed. The last person I spoke to states that they are actually canceling my policy due to NOT AT fault accidents that THEY ARE at " high risk" having me with there company. Therefore since I'm… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never use them”

Written on: 19/11/2015 by Molloy424 (1 review written)

Been insured with diect line for 8 years all fine until I had to make a claim there customer service sucks even there own departments wont talk to each other you have to call pester and keep on at them all the time to make any progress wich is slow at best they under value your car waste your time and make you feel like a worthless customer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Child at Uni? Fantastic option to insure them in hols.”

Written on: 29/10/2015 by sirene (1 review written)

Directline were our cheapest option this time, especially when we did multi car Insurance. One fantastic bonus is that when my daughter returns from Uni we can Insure her for a few days or weeks for next to nothing without even an admin fee (which used to be £25). Last time it was about £6 for a couple of weeks - amazing. They should blow their own trumpet a bit more about this aspect of this excellent policy. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Price hike at renewal”

Written on: 27/07/2015 by Maloney252 (1 review written)

I have had my car insured with Direct Line for 11 years, no problems. Received renewal quote which had increased greatly to £571. Rang them and asked if they'd made a mistake as haven't claimed, they then quoted £130 cheaper! Used a comparison website and saved myself £320! Got insured with equivalent cover for £250!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“joke”

Written on: 26/07/2015 by Kelly.Courtney (3 reviews written)

this is a complete disgrace of a company. No time for them whatsoever… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never again”

Written on: 26/07/2015 by 452Byrne (1 review written)

Wife involved in a collision hit from behind. DL stated it was her fault and paid others out. Other insurance company conducted investigation and the vehicle that hit her from behind admitted causing accident and full liability. Complaints made regarding how this was dealt with currently with ombudsman. Legal rep recovering our losses has made SIX calls requesting confirmation of excess, ombudsman told DL to confirm TWICE they still refuse to. They impose own penalty for complaining… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Direct Line Cannot Be Trusted”

Written on: 24/07/2015 by deeply123concerned (0 reviews written)

I have never felt the need to write a formal bad review online until now. I can't believe such a company is allowed to operate the way they have. Some practical warnings... Firstly, if you do an online quote, don't expect the amount to stay the same. That happened to us. Get them to repeat the whole policy details, including name of driver and details etc. This is where we faulted. As a safety net for yourselves, as phone calls are recorded, get them to repeat EVERY little detail as it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“I actually like DL”

Written on: 10/07/2015 by CHUCKSIM (1 review written)

I am actually quite happy with DL. They have worked with me when I negotiate with them. I started with them and am still with them 8 years later. I had one car accident, they handled it like a dream. Their rates can be a tad higher but the customer experience is worth it. You can, in fact, negotiate if you have valid points and they don't want to lose you. Most people don't try… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“They don't care about loyal customers ”

Written on: 08/07/2015 by Briax54 (1 review written)

We have been with Direct Liine for over 20years . Our own stupidity led us to believe the cared about their customers . Very simple comparison search took premium from £718.22 to £300 . Despite not renewing with DL they want £47 to cancel & will not release our No Claims evidence until we do . They simply do not care , there are many other companies , choose someone else . About to cancel my home insurances with them as I can not trust them to be there if I need them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview