Direct Line Car Insurance Reviews - www.directline.com

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Direct Line Car Insurance - www.directline.com
Direct Line Car Insurance - www.directline.com
Direct Line Car Insurance - www.directline.com

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Latest Reviews

★☆☆☆☆

“if your considering them- DONT and if your with them-...”

Written on: 06/02/2016 by osBishop23 (1 review written)

I had been with direct line for 7 years, never missed a payment. last year we had a accident- a women drove into me- my car was written off- in novemeber i got the renewal quote- as always in automatically rolls over, or so i thought. Tonight i got pulled over by the police- they said i had no insurance, i showed them my documents, they agreed there must be some type of clerical error. Advised i rg direct line- which i did.. They informed me im no longer insured with them- tried to tell me they… Read Full Review

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★★★★★

“Very happy with One Call car insurance ”

Written on: 16/01/2016 by Lawsonmj132 (1 review written)

My query was dealt with very professionally on the phone and I was able to finalise my renewal with no fuss. The call handling was friendly and efficient I am happy to recommend One call… Read Full Review

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★☆☆☆☆

“Worse Insurance Ever”

Written on: 07/12/2015 by Unidentifiedd (1 review written)

I recently, just started with them about a month ago. They already are canceling my policy, due to supposedly at fault accidents. I called the dept of Homeland Security to verify with them if I had any and they stated no. I called once again Direct spoke to multiple reps and every single time the story changed. The last person I spoke to states that they are actually canceling my policy due to NOT AT fault accidents that THEY ARE at " high risk" having me with there company. Therefore since I'm… Read Full Review

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★☆☆☆☆

“Never use them”

Written on: 19/11/2015 by Molloy424 (1 review written)

Been insured with diect line for 8 years all fine until I had to make a claim there customer service sucks even there own departments wont talk to each other you have to call pester and keep on at them all the time to make any progress wich is slow at best they under value your car waste your time and make you feel like a worthless customer… Read Full Review

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★★★★★

“Child at Uni? Fantastic option to insure them in hols.”

Written on: 29/10/2015 by sirene (1 review written)

Directline were our cheapest option this time, especially when we did multi car Insurance. One fantastic bonus is that when my daughter returns from Uni we can Insure her for a few days or weeks for next to nothing without even an admin fee (which used to be £25). Last time it was about £6 for a couple of weeks - amazing. They should blow their own trumpet a bit more about this aspect of this excellent policy. … Read Full Review

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★★☆☆☆

“Price hike at renewal”

Written on: 27/07/2015 by Maloney252 (1 review written)

I have had my car insured with Direct Line for 11 years, no problems. Received renewal quote which had increased greatly to £571. Rang them and asked if they'd made a mistake as haven't claimed, they then quoted £130 cheaper! Used a comparison website and saved myself £320! Got insured with equivalent cover for £250!… Read Full Review

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★☆☆☆☆

“joke”

Written on: 26/07/2015 by Kelly.Courtney (4 reviews written)

this is a complete disgrace of a company. No time for them whatsoever… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 26/07/2015 by 452Byrne (1 review written)

Wife involved in a collision hit from behind. DL stated it was her fault and paid others out. Other insurance company conducted investigation and the vehicle that hit her from behind admitted causing accident and full liability. Complaints made regarding how this was dealt with currently with ombudsman. Legal rep recovering our losses has made SIX calls requesting confirmation of excess, ombudsman told DL to confirm TWICE they still refuse to. They impose own penalty for complaining… Read Full Review

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★☆☆☆☆

“Direct Line Cannot Be Trusted”

Written on: 24/07/2015 by deeply123concerned (0 reviews written)

I have never felt the need to write a formal bad review online until now. I can't believe such a company is allowed to operate the way they have. Some practical warnings... Firstly, if you do an online quote, don't expect the amount to stay the same. That happened to us. Get them to repeat the whole policy details, including name of driver and details etc. This is where we faulted. As a safety net for yourselves, as phone calls are recorded, get them to repeat EVERY little detail as it… Read Full Review

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★★★★☆

“I actually like DL”

Written on: 10/07/2015 by CHUCKSIM (1 review written)

I am actually quite happy with DL. They have worked with me when I negotiate with them. I started with them and am still with them 8 years later. I had one car accident, they handled it like a dream. Their rates can be a tad higher but the customer experience is worth it. You can, in fact, negotiate if you have valid points and they don't want to lose you. Most people don't try… Read Full Review

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★☆☆☆☆

“They don't care about loyal customers ”

Written on: 08/07/2015 by Briax54 (1 review written)

We have been with Direct Liine for over 20years . Our own stupidity led us to believe the cared about their customers . Very simple comparison search took premium from £718.22 to £300 . Despite not renewing with DL they want £47 to cancel & will not release our No Claims evidence until we do . They simply do not care , there are many other companies , choose someone else . About to cancel my home insurances with them as I can not trust them to be there if I need them… Read Full Review

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★☆☆☆☆

“Don't Trust Direct Line”

Written on: 07/07/2015 by Nicholasq458 (1 review written)

Direct Line just wrote to me advising they are cancelling my policy, without reason or what happens to refund - I have to use their premium numbers to phone again. I had just renewed and paid in full. 2 months ago I was hit by a car and witnesses provided evidence that I was not at fault - they failed to chase up the other party or witnesses until it pushed them due to the fact they wanted me to pay the excess after repairs. They then sent a letter trying to increase the premium by a further… Read Full Review

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★☆☆☆☆

“not recomended to anybody ”

Written on: 05/07/2015 by Aniyap1993 (1 review written)

foces you to pay about 50£ every time you do a modification inshurance renewal whill be automaticly 20% more expensive they use cheap tricks to take your money and if you have any problem you need to call on theyr hotline taking even more money… Read Full Review

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★☆☆☆☆

“Price hike no reason after 4 years!”

Written on: 26/06/2015 by Rhodes412 (1 review written)

My car has been insured with direct line for the past 4 years. I got my renewal letter today and the price has gone up by nearly £100! I called and asked them if it was a mistake as I haven't had any accidents and nothing has changed apart from having an extra years no claim bonus. The lady on the phone was very nice but not helpful at all, she said "I don't know why it has gone up it doesn't give a reason, as you have had no claim on the insurance and nothings changed I don't see why it has… Read Full Review

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Simonw160's Comment

Written on: 29/06/2015

I had the same with House Insurance. Existing customers must be on a 'suckers' list of those who renew automatically. To me they are fundamentally dishonest in the way they treat customers.

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★☆☆☆☆

“Unexplained hike in premium”

Written on: 21/04/2015 by DarrenDillon (1 review written)

My mother in law has just had a renewal notice from Direct Line. She paid £340 last year and her renewal was for over £900. Interestingly, she had a claim in the year, but had sent all details arguing (and supplying photos) the other driver was at fault. Because the other driver was also with DL, they decided to go 50/50 (without telling her this or allowing her to challenge this). She had no claims protection so how can they justify such an increase. We had previously left DL after being a… Read Full Review

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★☆☆☆☆

“Hike after fixed penalty”

Written on: 16/04/2015 by jonnyboy66 (1 review written)

Direct Line have just upped my premium by over 70% (from circa 470 to 800) for a claim on another policy (less than £250) and a fixed penalty speeding fine on a clean licence. This after 9 years of business… Read Full Review

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★☆☆☆☆

“Website does not work - can't get a car insurance quote.”

Written on: 12/04/2015 by FranklinLake (1 review written)

I was fed up with my current car insurers watching them steadily introduce new rules and reduce liability every year. So I finally decided to switch to Direct Line. Went onto their website several times over the last week and again today (Sunday) and all I get is a spinning wheel on their quotation page. If this rubbish company can't even get an online quote to work, how on earth are they going to insure me properly? They obviously haven't understood the concept of the "interweb" yet! I am… Read Full Review

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★☆☆☆☆

“Horrendous - avoid avoid avoid!”

Written on: 30/03/2015 by yzHolden1973 (1 review written)

I cancelled my car insurance with Directline but they continued to take money from my account via Direct Debit. Incredibly hard to resolve because their phone system is usually broken and you can't get through (after enduring several minutes of choosing options you get the message "sorry there has been a problem" and are cut off, time after time). Unspeakably bad - do anything but use this company… Read Full Review

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★☆☆☆☆

“Disgraceful attitude”

Written on: 27/03/2015 by Mathew461 (1 review written)

I was involved in an accident where a driver came around a blind bend downhill on a damp road overtaking parked cars which caused him to come over onto my side of the road. I noticed he was too wide and drove into a side road, this had little affect when he applied his brakes as his vehicle slid the last 44 feet before colliding into my vehicle. I took photographic evidence of the tyre tracks left in the road and the final position of the vehicles, it transpired that he too had Direct Line… Read Full Review

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Raymando_6's Comment

Written on: 22/04/2015

Experience of who's been driving the longest doesn't come into consideration when a accident happens in a matter of seconds. You putting this to contest your innocence is a prime example you don't know what you are commenting about. I'm unable to discuss any further about the accident without looking at the true facts. Hope you don't expect free insurance because you've been driving for over 25 years.

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★☆☆☆☆

“Horrific after an accident”

Written on: 23/03/2015 by RonnieGilliam335 (1 review written)

I was involved in an accident where the other driver was at fault. Direct line were useless in assisting, I wondered why I was paying my insurance at all - after transferring me through to various different departments and being left on hold for about 40 minutes minimum every time I rang, I eventually went through my third party insurance because they were extremely helpful - Octagon who I would recommend. Direct Line were unhelpful, unfriendly, didn't offer any personal help really and wanted… Read Full Review

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