Direct Line Car Insurance Reviews - www.directline.com

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Direct Line Car Insurance - www.directline.com
Direct Line Car Insurance - www.directline.com
Direct Line Car Insurance - www.directline.com

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Latest Reviews

★☆☆☆☆

“Worst Insurer in the UK”

Written on: 23/12/2014 by rory.conway.12 (1 review written)

DIrect Line are only good at one thing....Taking your money!!. My car had minor bumper damage and a scratched alloy wheel, it went it for repair on 16 November 14 and is still there now 23/12/14. The car has been back to me once and the repairs were substandard to say the least, car taken again still waiting for an ETA on completion. Direct line were no help at all, non existant customer service and only ever one person that can "deal" with your claim and they are never there. Avoid like… Read Full Review

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★☆☆☆☆

“What a joke. ”

Written on: 06/12/2014

For a company that claim to be 'the best for customer service' you'd expect more than an uneducated chimp on the other end of the phone. Seemed to be more interested in reading scripted paragraphs than actually trying to solve my complaint. The first year may be a reasonable price but their renewals system is ridiculous, paying more the second year than the first! But if I put in for a quote as a new customer it's £100 cheaper. What about a reward for customer loyalty?! Avoid at all costs… Read Full Review

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★★☆☆☆

“Admin Fee ”

Written on: 18/11/2014 by Keegan292 (1 review written)

I have been insured with Direct Line for over 10 years, premiums have increased gradually but usually a telephone call to Direct Line and they reduce the price to almost market rate, for the hassle I have never moved. The last time I changed my vehicle Direct Line kindly waved the admin fee for my loyalty.This time (4 years on) they refused to do the same. I will therefore not be insuring any car with direct line in the future… Read Full Review

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★☆☆☆☆

“shocking! ”

Written on: 13/11/2014 by KatrinaDalrymple (1 review written)

I got involved in an accident that wasn't my fault told my insurance, they said they had to cancled my policy cause in last 3 years we (myself and a partner) have had our policies cancled and we failed to tell them! Thing is I have been with direct line for 6 years never changed, always renewed, so why didn't they tell us? AVOID AVOID AVOID!!!!… Read Full Review

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★☆☆☆☆

“Shockingly poor”

Written on: 11/11/2014 by Johnhadley (1 review written)

Non fault accident. Other party admitted liability. Engineer visited, gave me a figure I was happy with... Then the problems start. 1. No matter what time you ring they are "receiving an unexpected call volume" 2. Each person you speak to, tells you the it will be sorted today, you ring back the next day, your told the same. " It will be sorted today". 4 times this happened to me. 3. After loosing patience, I insist on speaking to a manager, call handler goes to talk to them only to be "the… Read Full Review

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★☆☆☆☆

“stuck with them untill policy runs out !”

Written on: 05/11/2014 by Makhiz289 (1 review written)

what a total bulls up and who's paying for it ?? Me ! some how they have managed to get me to pay £375 for a 1.4Vauxhall Corsa..I am 48 years old have 10 yrs no claims. They mess it up(on purpose I would say) and then charge you to cancel it !!!! this is simply unfair and just a way to squeeze every last drop out of you. I thought car insurance was about if you had an accident or your vehicle was stolen etc...NOT FOR DL TO MAKE MONEY OUT PEOPLE ! I seriously hope that they will be stopped… Read Full Review

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★★★★★

“renewal of car insuranc”

Written on: 31/10/2014 by modem (1 review written)

I have just spoken to a lovely call handler at the Doncaster Office called BETH . she could not have been more helpful or patient , please pass on my thanks to this young lady… Read Full Review

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★☆☆☆☆

“just awful”

Written on: 16/10/2014 by 492McMillan (1 review written)

Terrible customer service. Hanging on phone for 20 plus minutes. May car was broken into and the bodywork damaged but they have refused to cover the bodywork Took 3 days to get it to the garage 8 miles away and the case handler hung up on me and then refused to take further calls. They admit being awful and are sending a cheque for £100 but I'm going to the ombudsman. No wonder people don't bother with insurance with companies like this trading!!… Read Full Review

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★☆☆☆☆

“appauling customer service”

Written on: 11/10/2014 by amsto (1 review written)

Quick to take your money but if you require anything from them god help you. I will need use them again. telephone waiting time 20mins plus every time, bounced from one department to another. Truely the worst ever… Read Full Review

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★☆☆☆☆

“the first and the worst insurance experience”

Written on: 07/10/2014 by ladyrose2005 (1 review written)

After having an accident which seems to be 50% or 100% of other driver fault i called them and they were questioning me for 45 mins.just fair enough!!.but it didnt end up there.i had to tell the whole story every time i called them.it seems they dont record it properely.they asked for pictures and evidence as we had to leave the road after accident to unblock the road so no police see the crash.directline asked for evidence pics ......they didnt support us.i had to pay all the money.if you have… Read Full Review

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★★☆☆☆

“Customer services can't be contacted by phone”

Written on: 22/09/2014 by tasker (7 reviews written)

Like other customers I found that the amount I was quoted for renewal was significantly more than if you asked for a quote as a new customer. They have this system whereby your existing insurance gets renewed automatically unless you contact them to stop it. When I tried to contact them it proved impossible to get through on the phone so I have had to write to stop the renewal. I have no experience of the way they handle claims, but my difficulty contacting customer services on a… Read Full Review

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★☆☆☆☆

“Worst website ever”

Written on: 22/09/2014 by Katelynq1950 (1 review written)

Trying to look for car insurance for two vehicles in our household. Couldn't find address on direct line list, went to the 'enter manually' option which you can only enter house/flat number! Could not enter house name. A chat box popped up with a message saying "Is there anything I can help you with today?" When I wrote my issues and message came up saying "A chat specialist will be with you soon." There was no one there!! Absolutely ridiculous and impossible to do a simple task. Tried to phone… Read Full Review

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★☆☆☆☆

“The worst experience you could imagine”

Written on: 18/09/2014 by AntiRipoff (1 review written)

I have been with Direct Line for decades, currently 3 cars, all with legal cover, plus green flag full cover. In February I had a minor accident, but the other driver who was at fault, apparently claimed for whiplash, even though he hit me. G4S investigated, and found I was in no way responsible, and submitted their report. The outcome has been a nightmare. Direct Line bodily injuries unit, failed to respond to letters and phone calls from the third party insurer, and after 6 months, out of the… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 16/09/2014 by DeannaRees (1 review written)

Received a quote for my car insurance after explaining that I had been driving on a company policy for over 10 years without any claims.Now after taking out the policy they will not accept my proof of no claims despite letters confirming this from my previous insurer and employer and they now want a larger premium. Having tried to sort this out via phone and email and being verbally assured that this had been sorted out I have again received the same computer generated letter requesting an… Read Full Review

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★☆☆☆☆

“Windscreen Replacement”

Written on: 15/09/2014

Got my windscreen damaged while car was in car park, some horrible scratches that are right in my line of vision. Called Direct Line to get it replaced. They wouldn't authorise as its scratched instead of broken. Many people would have just put a hammer through it and claimed it broken. I wanted to be honest. Ended up paying to get my screen replaced by local company. I have never claimed on insurance in my life, first time I wanted to use it, they ducked out. I am not impressed and will… Read Full Review

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★☆☆☆☆

“Unhelpful when my father died”

Written on: 30/08/2014 by McKenzie210 (1 review written)

I have dealt with numerous suppliers in settling my late father's estate - insurers, utility providers, subscription services, etc. Direct Line insurance is the ONLY ONE that has refused to accept the death certificate in German. Forcing supply of a translated copy could incur more cost than the amount of refund on the unused part of of the insurance. Out of step with other organisations and completely unhelpful at a very difficult time… Read Full Review

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★★★★★

“Excellent Customer Service!!!”

Written on: 28/08/2014 by zerdo (2 reviews written)

It is very easy to make a quick chat when you would type your details and can ask anytime any question related car insurance. I've arranged the cheapest and secure insurance with them for some reason I had to cancel it and they've done that for me in a superb quick progress. I could get my deposit. It was also very easy to contact with them on the phone. They are providing an excellent customer service and I could… Read Full Review

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★☆☆☆☆

“Rip Off and Rubbish Customer Service! AVOID!”

Written on: 14/08/2014 by 1980Noble (1 review written)

Been with Direct Line for over a year, so received my renewal from them for my 54 reg 1.9 VW Bora - £927! I paid £650 the year before! I went on their own website and entered my details as a new customer and got a quote for £491! Clearly, it pays to shop around and do some research - Direct Line did price match after a long discussion over the phone...now the problems started - every time they would send me my documents they always included mistakes (typo errors they made!). It took 5 weeks… Read Full Review

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★☆☆☆☆

“insurance renewal nightmare”

Written on: 14/08/2014 by Pratt233 (1 review written)

after one year with this company my renewal notice arrived with a hefty 40% premium increase despite no clams or change in circumstances. Just try to contact them by phone to discuss the premium or policy details . What a waste of effort and time . This is a zombie company which thinks that hours of being told over three days that you are a valued customer , please hold , a staff member will be with you shortly. we are busy etc etc etc will make you feel a valued customer . They are having a… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE!!!!!”

Written on: 12/08/2014 by Antmania (2 reviews written)

Terrible Service!! Had an accident which wasn't my fault and still had to pay £350!! 3 months later and I'm still awaiting my money despite contacting them on numerous occasions and being promised return calls, still nothing. Customer service is absolutely useless. Please steer clear of this company… Read Full Review

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