Direct Line Car Insurance Reviews - www.directline.com

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★☆☆☆☆
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Direct Line Car Insurance - www.directline.com
Direct Line Car Insurance - www.directline.com
Direct Line Car Insurance - www.directline.com

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Latest Reviews

★☆☆☆☆

“Rip Off and Rubbish Customer Service! AVOID!”

Written on: 14/08/2014 by 1980Noble (1 review written)

Been with Direct Line for over a year, so received my renewal from them for my 54 reg 1.9 VW Bora - £927! I paid £650 the year before! I went on their own website and entered my details as a new customer and got a quote for £491! Clearly, it pays to shop around and do some research - Direct Line did price match after a long discussion over the phone...now the problems started - every time they would send me my documents they always included mistakes (typo errors they made!). It took 5 weeks… Read Full Review

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★☆☆☆☆

“insurance renewal nightmare”

Written on: 14/08/2014 by Pratt233 (1 review written)

after one year with this company my renewal notice arrived with a hefty 40% premium increase despite no clams or change in circumstances. Just try to contact them by phone to discuss the premium or policy details . What a waste of effort and time . This is a zombie company which thinks that hours of being told over three days that you are a valued customer , please hold , a staff member will be with you shortly. we are busy etc etc etc will make you feel a valued customer . They are having a… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE!!!!!”

Written on: 12/08/2014 by Antmania (2 reviews written)

Terrible Service!! Had an accident which wasn't my fault and still had to pay £350!! 3 months later and I'm still awaiting my money despite contacting them on numerous occasions and being promised return calls, still nothing. Customer service is absolutely useless. Please steer clear of this company… Read Full Review

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★☆☆☆☆

“Tough luck ”

Written on: 12/08/2014 by Chanax1974 (1 review written)

When direct line agreed to pay out on my car they paid me a fraction of its value as they found one car some where in the country at this low price. I was told like it or lump it. Tesco paid my daughter a fair value fir hers My wife was Also paid fair compensation nit by DL. I cannot recommend them to any one… Read Full Review

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★☆☆☆☆

“Ignored”

Written on: 10/08/2014

I raised a claim in January 2014 and was assured it would be dealt with. Phone calls to chase up gave me the same response, they were waiting for a call back from the people who had hit my stationary/ parked car (large supermarket), the call handlers are polite & reasonable but nothing happens. The designated claim handler works the same hours I do so I cant contact her, no allowance for people working. No individual service. Not a client led service. 8 months later still waiting for a call let… Read Full Review

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★★☆☆☆

“OK but hefty admin fee if you move house or change car”

Written on: 07/08/2014 by Wyatt215 (1 review written)

I was with DL for a couple of years and had no issue, they'd do the usual trick of trying to renew at poor price but a quick call to them and they gave me a new price much more in line with the market. I recently moved house and got a new car though, DL felt that this would require an admin fee of £50 which seems very high to me. This may be in the T&C's but that's too much legalese for me, I'd rather they just had a reasonable admin fee of perhaps £15. For this reason, I will avoid DL in… Read Full Review

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★☆☆☆☆

“Absoloutely pathetic”

Written on: 25/07/2014 by Farleywf457 (1 review written)

I raised a claim and it went on for a year. Direct Line closed the claim for no reason and forgot to notify me. I called to find out why I hadn't heard anything and found out. So they reopened the case. And then a few months later closed it for no reason and forgot to tell me again!! They failed to keep me updated, failed to chase the other insurer, failed to notify me when my evidence email (third party confirming liability) wasn't received (I don't see how it wasn't...). Basically they… Read Full Review

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★★★★★

“You pay for what you get”

Written on: 23/07/2014 by 383Harding (1 review written)

They charge more but the quality of service is great. Had an accident Sunday, Courtesy car 7:30 Monday morning, car repaired Tuesday brought back after a week. When I was with Admiral I had to get three quotes as well as not dealing with Admiral. Every time renal comes I know i can save £300 somewhere else but then what price do you put on taking the stress out of a claim. I get a great service and that's what I pay for. Get a cheap policy and you will get the service to match as all these… Read Full Review

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★☆☆☆☆

“£47.70 TO CANCEL!!”

Written on: 21/07/2014 by InfoGuru (1 review written)

I had 4 years no claims with Direct Line, I received my renew letter a couple of weeks ago saying my monthly payment would increase from £47 to £60. I called them and was told that was the best they could offer. I didnt want leave having built up some no claims and been really happy for years previously. But in my mind I thought if my rent was to increase I'd have to downsize, so I got quotes elsewhere and managed to get a better policy and lower monthly payment of £30. I rang Direct Line to… Read Full Review

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★☆☆☆☆

“Rip off! ”

Written on: 19/07/2014 by AlanHodges249 (1 review written)

Went to renew my car insurance and they were putting up my quote even though I had another no claim year! When I phoned them, they quoted and even higher car insurance. I told them I could get cheaper elsewhere so I was leaving them in 2 1/2 weeks when my insurance expired. They then charged me £21 admin fee to change my address even though I was leaving in a few weeks. Poor customer service and just looking to rip you off and get as much money out of you as possible. Went elsewhere and saved… Read Full Review

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★☆☆☆☆

“customer service what customer service?”

Written on: 04/07/2014 by Sadie09 (1 review written)

We have been sent back and forth for the last three weeks from the call centre to the repair centre to get our minor accident repaired. we have had a letter to say it will be placed with a repair centre to be repaired. having waited a week, we called the repair centre, for them to tell us that Direct line had contacted them to say we weren't covered to have the repair. when we contacted Direct line's call centre, they said they had sent the confirmation to have the work done, but had a… Read Full Review

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★☆☆☆☆

“dont touch them with a barge poll”

Written on: 25/06/2014 by SAVGER (1 review written)

the lack of service ihad of them was that bad they paid me compensation of £200 after checking my complaint they telephoned me to say that everything i complained about had been totaly validated and apoligised to me for the pure lack of customer service i received,what a bunch of muppets just dont have a clue, so you have been warned and by the way ther house insurance is even worse take it from someone who knows, i just wish somebody had warned me about DIRECT LINE DREADFULL COMPANY… Read Full Review

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★☆☆☆☆

“Robots at the end of a phone line”

Written on: 19/06/2014 by Jim T (1 review written)

The windscreen on my 6 month old Range Rover Sport cracked, so I called out Auto Glass (Direct Line's glass installer) to replace it. They turned up with the wrong screen and left. I contacted Direct Line and told them of the problem. I also told them that the supplying Land Rover dealership for my car currently had 2 new screens on their shelf. Direct Line stated that they would only pay £125 towards the cost of the £900 screen unless it was installed by Auto Glass. 2 weeks later Auto Glass… Read Full Review

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★☆☆☆☆

“probably the most expensive car insurance”

Written on: 19/06/2014 by Davidh1234 (1 review written)

been with direct line for years thought b4 they were ok insured with them originally as they did not charge extra for business mileage. Last year renewal was £559 with breakdown cover,car hire extras , i did not let them know about speeding fine at time of renewal which i did later and this increased premium by £113. my car is an old x-trail and i have 7 years no claims. Renewal notice for this year was £431 New premium from LV IS £229 WILL NEVER GO BACK WILL NEVER RECOMMEND Use the… Read Full Review

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★☆☆☆☆

“RIP OFF merchants”

Written on: 11/06/2014 by Wagnervn278 (1 review written)

I am not happy. I used to be blissfully happy in my ignorance but much poorer. My tale starts when i was married and happy, we had many of our insurances through Direct line, 2 cars household and contents insurance. I was discussing the cost of insurance with a friend and i knew that my home insurance was coming up to renewal. i received the renewal, £450 as usual, for 3 bed 1950's semi, nothing special. i thought why not see how much more it would be with other insurance companies, the… Read Full Review

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★☆☆☆☆

“Complete Waste of time¬!!”

Written on: 11/06/2014 by Kirkland441 (1 review written)

I have made a claim over 4 months ago and I am still waiting for them to even call me back once! they basically put you from dept to dept and whoever picks up the phone will give you attitude to see if you jump! they are completely useless, are not interested, and even though it was not my fault, 3 months later, they hadnt even contacted the other person involved in the accident!! I am doubting I will get my money back as I had to pay for the excess.. but you learn from experiences, and I will… Read Full Review

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★☆☆☆☆

“Terrible service, must make their money by keeping you...”

Written on: 05/06/2014 by 309Salazar (1 review written)

Terrible service, must make their money by keeping you on hold, very unhelpful In terms of explaining what to do in a non fault accident... Expect us pay the excess even though I have a letter of liability from the other insures who will pay the excess. useless all round. Will be moving our policies ASAP… Read Full Review

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★☆☆☆☆

“STAY AWAY AT ALL COST!!!!!!”

Written on: 02/06/2014 by Xiomaraj419 (1 review written)

Mis sold a policy then they didn't want to accept responsibility and put all the blame on me.... Incompetent sales advisers who clearly have no idea about the products they a selling..... Shocking customer service!!!!! PLEASE PLEASE STAY AWAY AND DON'T WASTE YOU TIME WITH THEM… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 31/05/2014 by qdLamont468 (1 review written)

We are customers of Direct Line and have several insurances with them including our car. Our car was scratched by someone who is also insured with Direct Line, she left a note admitting fault and yet Direct Line have been useless. They send out an engineer to inspect the damage who claimed we would have 'uplift' because it the work would also repair a couple of chips already there and offered half the cost of repair. As far as I'm concerned the 'uplift' would be compensation for the… Read Full Review

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★★☆☆☆

“Customer service attitude”

Written on: 29/05/2014 by Chips1953 (1 review written)

Direct Line Car Insurance. I have a problem in general with the attitude of telesales operatives. I have and dealings with Direct Line, with whom I do all my personal business, my commercial business and my sons car insurance. It took 3 phone calls for me to be able to pay for my sons insurance over the phone. The problem being that even though we pay for the insurance as he is at University, we cannot renew it because of Data Protection. The first phone call was made and we told… Read Full Review

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