Admiral Car Insurance Reviews

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I'm surprised at the low rating Admiral have got here. This is my third year with Admiral (I originally went with them 'cos they were the cheapest) and I really cannot fault them. (Note: I am fortunate enough not to have made a claim so I cannot comment on that process). i have spoken to their customer services team (UK based) on several occasions (where I have had to change my car details and I also once changed the class of cover) and I found them quick to answer the phone, almost no call holding, and their call centre agents have been very courteous and quick to deal with my queries. Where new documents were due, I received within 2 days of speaking to them, and where any refund of premium has been due, it has been processed without delay.

I recently received my renewal quote and I was disappointed that it was considerably higher than the previous year and over £150 more than the cheapest I could find online. However, the cheapest I did find was with Elephant.co.uk - which also happens to be part of the Admiral group - however the Elephant price was with a much lower excess (total of £250 compared to the £450 on my existing policy). I called Admiral to say I wouldn't renew with them but they immediately offered to match the Elephant price (including the change of excess) because it was part of their group. They obviously had to check the quote against their records but this was done quickly and it was very very easy! I was impressed.

It is also worth mentioning that Admiral and Elephant offer legal expenses (up to £100k) as standard on all their policies, as well as courtesy car and windscreen cover and you're covered whilst using any other car. I have and will continue to recommend Admiral to everyone I know. Have faith people!

(35 year old living in North London with 3 yrs NCD)

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I had saved up hard to buy my son a birthday present. Unfortunately, he has had to forego the gift because (yes you've guessed it!)these animals stole money from my account without my permission. I'm still gob-smacked and shocked that these people can get away with it.

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Avoid at all costs! After a no fault accident on M6 our car was written off - Admiral did not provide any assistance at the scene and couldn't arrange a hire car; we had to do everything ourselves. Once the notification that the car was unrepairable, they cancelled the insurance policy and we are having to deal with the third party insurers ourselves. The worst insurace experience we have ever had. Wish we had looked at reviews before buying.

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this company is utter rubbish. avoid avoid avoid !!!

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I have a claim going on with admiral as my car was repaired by there authorised repair centre W H B R Ltd in Brentwood. Whilst it was being repaired they caused over £600 worth of damage to the speedo unit, my dash board is hanging off, the bumper that was sprayed was not done in a dust free environment so has dirt in the paint and the bonett is twisted. I therefore complained and requested a proper company repairs this. After 4 weeks they are still saying that the independent engineer ...

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have 2 cars on an Admiral multi car policy. Was told that they would get me'great price'' if I put my sons car on when it is due if I move to them..therefore would have 3 cars on the policy. Just been quoted far higher adding it to the multi car than the renewal with existing insurer ( Quinn ) ...asked how come, were just told over and over' car insurance is a huge business, we cannot always compete'...this is after their opening message on the phoe is'if you have more than one car in your ho ...

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to previous reviewer - glad you got it sorted. however, looks like you had to spoon feed them with every bit of info. any situation where they have to do a bit of work themselves and they are a disaster. i was even told to phone the TP insurers themselves to sort a problem -yes, me the customer. Admiral is inept most of the time. beware !!

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I was hit by an idito pulling out of a car park, I got details from an independent witness, took photos, got him to sign a statement accepting full liability, called the police to verify his insurance details, requested their attendance to the scene - turns out he was twice over the legal limit.

Had absolutely no problems with Admiral or their claims handling service. They were courteous and efficient, they even waived the need to pay the excess before they'd recovered it from the TP insurers.
...

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Can not understand how this company has been allowed to trade. the thieving can only be a sign of liquidity problems.

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I bought my policy in October 2008 and the initial processing seemed very good. Everything seemed OK until my car was stolen In August this year. I phoned the claims department straight away and after ten minutes spoke to an advisor who was very helpful. My claim was registered and I complted an online claim for a few days later. Everything looked ok.

Over the past three months I have phoned and phoned and received different information each time. I am told that they are waiting for a police r ...

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I have had exactly the same theft from my credit card as other reviewers. I did not renew my cover with them as the car was a loan car and gone back to the lease company. Admiral then debit my card for several hundred pounds WITHOUT MY PERMISSION and it is proving very difficult to get this money back - they have only refunded to the date when I pointed out their illegal seizure of my funds.

Avoid, avoid, avoid.

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Complete and utter shambles of a company.

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Warning!!! I had previously been with Admiral car insurance for 18months. The first year was no problem, it was only when i changed my car that i began to have difficulties.

Initially i recieved great customer service although i found it as difficult to understand the strong indian accent as their representative did mine. This led to numerous mistakes, which then led to lies, deciet and theft by admiral. I am now almost £500 OUT OF POCKET AND DESPITE GOING THROUGH THE FINANCIAL OMBUSMAN ...

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They charged me £47 to change my address on my car insurance policy what a rip off may be cheapest to insure but being a student I move around so be warned

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This company should be reported to BBC's Watch Dog programme. They lie, cheat and steal. Took money from my account without permission - even after cancelled beforehand. Never listened to my complaints. When I threatened to tell the FSA, girl on the phone just laughed and I could hear her boss laughing in the background while she was telling him.

Be very careful of doing any business with this outfit. Also, I have heard they are quick to send the "heavies" around if you owe them. Disgusting co ...

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Paid for son's insurance to Admiral Insurance last year on credit card but did not wish to renew. As I did not pass the policy holder security test (for son) they would not accept or let me cancel my authority to them to take money from my card over the phone. Could not transfer toa supervisor or someone capable of flexibility. Therefore sought a fax number or email to write but they do not have one published for their Head Office or any human at Cardiff although the Board have CBEs etc but cle ...

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Good initial quote, promised to call back at renewal, failed to do so. Rang the call centre quotes same price of £665 on a Citroen with young driver but then when I requested a Direct Debit was quoted £990. Disappointed so declined.
This is getting like Ryanair and all the hidden extras!

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I reckon Admiral PLC is the next big scandal to hit the news. AS someone below has stated, they are total rip-off merchants. Stay away.

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Admiral is a total disgrace. Still chasing my claim after nearly 6 months. Claims dept. did nothing but sit on my file. The account people always pretending to help out but you just get bounced from one to another.

My strong advice - avoid using these rip off merchants. I will fight for my money back from these jokers.

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Took Admiral Car Insurance 10 months to settle my claim. Staff are utter rubbish and their claims department seem far too eager to want to settle all claims on a 50/50 basis, even when the other driver admitted fault in front of witnesses! They may be cheap, but you don't get good service and the "dedicated claims staff" never seem available. In the 10 months, I had several claims handlers, none had bothered to read the file.