Admiral Car Insurance Reviews - www.admiral.com

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★★★★☆
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Latest Reviews

★☆☆☆☆

“Keep an eye on your bank balance after the policy has...”

Written on: 15/08/2017

The policy came to an end. Somewhere in the small print they had written they automatically renew your policy. My account rejected it, as there wasn't even enough money in there. I assumed that would be the end of it, as they had sent a letter saying it would be cancelled. However, four weeks later, they had taken a partial payment - just enough so I wouldn't immediately notice! They basically continue by stealth to remove funds from your account in a piecemeal fashion, hoping you won't notice!… Read Full Review

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★☆☆☆☆

“Rip off Administration Charges”

Written on: 04/08/2017 by mcintyfr (1 review written)

Customer services is very helpful. However they tried to charge me for changing my address and also charging for changing the registration plate. This would have been £19.50 for each change. I have FIVE cars on my policy and STILL they would not waive both fees. What a terrible way to run a business. I am truly disgusted with Admiral. There are other comonaies that offer multi car - use them !… Read Full Review

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★☆☆☆☆

“Worst service ever.”

Written on: 25/07/2017 by Yosef118 (1 review written)

I'm trying to add myself to my terminally ill father's Admiral car insurance policy and have spent many hours on the phone (mainly on hold) to some call centre in India, when I should be spending time with my father during his final few days of life. I have been fobbed off by numerous idiots, giving me pathetic excuse after excuse, and the simple task of adding me to his policy has still not been resolved. I always use Aviva for my car insurance, and I'm sure they would not give such… Read Full Review

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★☆☆☆☆

“Their customer service is terrible. I cancelled my...”

Written on: 25/07/2017 by Ulises96 (1 review written)

Their customer service is terrible. I cancelled my renewal by phone several days before its due date and they have still charged me for it. I'll never be buying any insurance from Admiral in the future… Read Full Review

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★★★☆☆

“OK for first year then they do the usual renewal rip-off”

Written on: 24/07/2017

The first year was competitive via comparison web site but after the first year they increased the premium from £166 to £279. Never had to make a claim so can't comment on that side of things… Read Full Review

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★☆☆☆☆

“STALLING TACTICS”

Written on: 21/06/2017 by dannyspence (1 review written)

First time with Admiral will be the last had car accident 4 weeks ago firstly was accused of not declaring points on licence took 2 weeks to be told it was person on phones fault and not mine after kicking off got 50 pounds compo 2 weeks still haven't received,after countless calls during this while tryng to work at same time gave Admiral full access to my GAP INSURANCE COMPANY, after 1 and a half weeks and me kicking off again im told yet again YOU ADMIRAL ARE REFUSING TO SPEAK TO THEM YET… Read Full Review

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★☆☆☆☆

“They use yr credit card details to take renewal money...”

Written on: 19/06/2017 by Torrequebrada (1 review written)

Do not use this company. Customer service the very WORST… Read Full Review

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★★★★★

“Profesional and helpful i like it! ”

Written on: 19/06/2017 by Rafimax (1 review written)

Alweys help me when i needed and super professional team 100% satisfaction!!! … Read Full Review

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★☆☆☆☆

“Waste of time!”

Written on: 08/06/2017 by modo2 (2 reviews written)

Tried to obtain an online multi-car quotation... 15mins of online form filling then a page saying I had to call the call centre as I had altered the quote details. Did this, listened to the usual long diatribe then selected the option 1 only to have the line cut. Called again and selected option 2...long diatribe then line picked up by call centre who insisted they needed my details for security before passing me over, presumably to option 1 operators. Put on hold for 5 mins.... ENOUGH! Aviva… Read Full Review

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★☆☆☆☆

“Self service insurance company with no help what so ever”

Written on: 28/05/2017 by Samanthaf373 (1 review written)

A driver hit my parked car overnight and the police caught the driver. Simple 100% claim it was their fault. Called Admiral to make a claim, was told to deal with the claim myself and call the other persons insurance. Called again to make sure and was told again to deal with it myself or pay £500 excess for them to get involved! Its actually in their T&C's not to do this. Did everything myself and claim is still not finalised but yet Admiral cancelled my policy, this also has my wife's car on… Read Full Review

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★☆☆☆☆

“They use idiots to fit black boxes”

Written on: 27/04/2017 by Billy_W (1 review written)

Admiral insist on a black box being fitted so I allowed it to happen even although I could see it was not done professionally, I changed my car so they said that they would come and fit a new one to it so I told them I did not want it and they said that under the policy it had to be fitted, so I told them only if it was fitted correctly would I be satisfied I would not allow them to come and bare back wires solder in a unit then just put tape around it for insulation as in my opinion it is not… Read Full Review

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★★★★★

“Pleased with them for car insurance. Quickly,...”

Written on: 23/04/2017 by Arturov45 (1 review written)

Pleased with them for car insurance. Quickly, pleasantly answered the phone and briefly went off to clarify information for my question. Worth a little bit extra for the quality and lack of stress… Read Full Review

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★☆☆☆☆

“Beware not to loose your money”

Written on: 19/03/2017 by GiadaCooley (1 review written)

Unethical selling strategy and can end up loosing money in the long run. After taking the policy they will call you to lure you into unnecessary optional extras. Then by default they set it for auto renewal and without much warning sneakily renew the policy and if you want to cancel the you would be charged with a cancellation fee. Not trust worthy at all… Read Full Review

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★★★★☆

“Generally Very Good”

Written on: 06/03/2017 by Dewi1789 (6 reviews written)

I've been with Admiral for my car insurance for a good number of years with the exception of one year, when another company was cheaper. Other than that, I've found Admiral to be very competitive. Historically, I was attracted to them because their call centre staff were so friendly and helpful (even the claims call centre), and I could understand them!!! They are like most insurance companies in trying to gradually up the premium each year in the hope that the insured doesn't go shopping… Read Full Review

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★☆☆☆☆

“DISGRACEFUL COMPANY”

Written on: 05/03/2017 by Justice29 (1 review written)

ONE OF ADMIRAL'S CUSTOMERS, A 17 YEAR OLD, KILLED MY HUSBAND AND BADLY INJURED ME. COURTS PROVED HE WAS 100% TO BLAME, YET ADMIRAL ARE NOTHING BUT AN INSULT TREATING US LIKE WE ARE FOOLS AND TRYING TO GET OUT OF PAYING COMPENSATION. I TRULY WISH I COULD FIND A WAY TO SHOW THIS COMPANY UP TO THE PUBLIC TO LET THEM SEE THE WAY THEY TREAT THE PUBLIC WHEN THEY ARE NOT TAKING YOUR MONEY. THEY ARE NOTHING SHORT OF CRIMINALS IN THE WAY THEY TREAT VUNERABLE PEOPLE WHO ARE GRIEVING… Read Full Review

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★★★★☆

“More than happy”

Written on: 20/02/2017 by PINE35BP (1 review written)

process of obtaining a quote was easy (even for me), and the results were quick to appear. Price was very competetive, hence why i bought the policy.Getting documents online straightaway was excellent… Read Full Review

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★☆☆☆☆

“Unbelievable rubbish from the advisor I spoke to today!”

Written on: 12/02/2017

Tried to get a multi car policy online, but ended up with an error message on the website which I couldn't resolve, phoned the Admiral number and spoke to an advisor, who proceeded to ask if my forename was spelt with a K or a C, I forgave him for this, he then asked if my surname was spelt with a K or a C, I forgave him again, but not for the fact he basically told me I was confused by the website, which would only ask me to call the Admiral number anyway and I should proceed on the phone, at… Read Full Review

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★☆☆☆☆

“Another person complaining about autorenewal”

Written on: 26/01/2017 by steveb_online (1 review written)

I was with Admiral for 6 years. Each year I had to bargain to get a better quote, but for the last few years they seemed to be reasonable value and I didn't have any issues (or claims). My renewal letter this year stated (in bold letters) that I would save £220 from my previous year premium with Admiral. Sounded like a great deal, until I checked what I paid last year. Their quote was actually £160 MORE than last year. I moved to another provider (and saved £200) immediately and informed… Read Full Review

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★☆☆☆☆

“Underhand practices”

Written on: 10/12/2016 by AdrianMullins (1 review written)

I had car insurance from Admiral. They sent me a renewal quote which was 40% higher that the first year despite having no claims throughout the year. I shopped around and took out a much cheaper policy with another insurer. Admiral contacted me saying they had automatically renewed my car insurance and took the money from my account (as I had given them my bank details the previous year). I had not encountered this practice of taking money from peoples accounts without them having accepted the… Read Full Review

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★☆☆☆☆

“DISHONEST: BEWARE AUTO RENEWALS”

Written on: 28/11/2016 by AmeliaRegan (1 review written)

This is the second year where Admiral has tried to double my existing premium with their auto renewal service. In 2015 they pushed through an increase from £960 to £1904 before I noticed. I immediately cancelled the policy when I saw the charge on my credit card. I reapplied as a new customer and my premium dropped to £999. This year they tried the same thing and quoted a renewal price of £1873. By now my loyalty and patience had worn out - I moved to a competitor for a premium of… Read Full Review

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