Admiral Car Insurance Reviews

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1.5 stars
Average rating for this product is: 1.5 out of 5

From 5 ratings and 93 reviews

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Average Ratings for Admiral Car Insurance

  • Customer Service1.5 stars
  • Value for Money1.9 stars
  • Reviewer Ratings1.5 stars
  • Overall Rating1.5 stars

93 Reviews For Admiral Car Insurance

  • Guest 4th Nov 2009

    Reviewer rating: 1 stars


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    have 2 cars on an Admiral multi car policy. Was told that they would get me'great price'' if I put my sons car on when it is due if I move to them..therefore would have 3 cars on the policy. Just been quoted far higher adding it to the multi car than the renewal with existing insurer ( Quinn ) ...asked how come, were just told over and over' car insurance is a huge business, we cannot always compete'...this is after their opening message on the phoe is'if you have more than one car in your household, insure with us on a multi-car Policy- its the cheapest way to insure multiple vehicles'.....the staff were rude, unhelpful, hard to understand and ignorant. Like many companies, they are all sweetness until they have your money, then they show their true colours. WOULD NOT RECOMMEND. and will be removing both my existing vehicles at the earliest opportunity.

  • Guest 27th Oct 2009

    Reviewer rating: 1 stars


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    to previous reviewer - glad you got it sorted. however, looks like you had to spoon feed them with every bit of info. any situation where they have to do a bit of work themselves and they are a disaster. i was even told to phone the TP insurers themselves to sort a problem -yes, me the customer. Admiral is inept most of the time. beware !!

  • Guest 24th Oct 2009

    Reviewer rating: 5 stars


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    I was hit by an idito pulling out of a car park, I got details from an independent witness, took photos, got him to sign a statement accepting full liability, called the police to verify his insurance details, requested their attendance to the scene - turns out he was twice over the legal limit.

    Had absolutely no problems with Admiral or their claims handling service. They were courteous and efficient, they even waived the need to pay the excess before they'd recovered it from the TP insurers.
    ...

  • Guest 24th Oct 2009

    Reviewer rating: 1 stars


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    Can not understand how this company has been allowed to trade. the thieving can only be a sign of liquidity problems.

  • Guest 23rd Oct 2009

    Reviewer rating: 1 stars


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    I bought my policy in October 2008 and the initial processing seemed very good. Everything seemed OK until my car was stolen In August this year. I phoned the claims department straight away and after ten minutes spoke to an advisor who was very helpful. My claim was registered and I complted an online claim for a few days later. Everything looked ok.

    Over the past three months I have phoned and phoned and received different information each time. I am told that they are waiting for a police r ...

  • Guest 21st Oct 2009

    Reviewer rating: 1 stars


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    I have had exactly the same theft from my credit card as other reviewers. I did not renew my cover with them as the car was a loan car and gone back to the lease company. Admiral then debit my card for several hundred pounds WITHOUT MY PERMISSION and it is proving very difficult to get this money back - they have only refunded to the date when I pointed out their illegal seizure of my funds.

    Avoid, avoid, avoid.

  • Guest 21st Oct 2009

    Reviewer rating: 1 stars


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    Complete and utter shambles of a company.

  • Guest 18th Oct 2009

    Reviewer rating: 1 stars


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    Warning!!! I had previously been with Admiral car insurance for 18months. The first year was no problem, it was only when i changed my car that i began to have difficulties.

    Initially i recieved great customer service although i found it as difficult to understand the strong indian accent as their representative did mine. This led to numerous mistakes, which then led to lies, deciet and theft by admiral. I am now almost £500 OUT OF POCKET AND DESPITE GOING THROUGH THE FINANCIAL OMBUSMAN ...

  • Guest 14th Oct 2009

    Reviewer rating: 1 stars


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    They charged me £47 to change my address on my car insurance policy what a rip off may be cheapest to insure but being a student I move around so be warned

  • Guest 11th Oct 2009

    Reviewer rating: 1 stars


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    This company should be reported to BBC's Watch Dog programme. They lie, cheat and steal. Took money from my account without permission - even after cancelled beforehand. Never listened to my complaints. When I threatened to tell the FSA, girl on the phone just laughed and I could hear her boss laughing in the background while she was telling him.

    Be very careful of doing any business with this outfit. Also, I have heard they are quick to send the "heavies" around if you owe them. Disgusting co ...

  • Guest 10th Oct 2009

    Reviewer rating: 1 stars


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    Paid for son's insurance to Admiral Insurance last year on credit card but did not wish to renew. As I did not pass the policy holder security test (for son) they would not accept or let me cancel my authority to them to take money from my card over the phone. Could not transfer toa supervisor or someone capable of flexibility. Therefore sought a fax number or email to write but they do not have one published for their Head Office or any human at Cardiff although the Board have CBEs etc but cle ...

  • Guest 8th Oct 2009

    Reviewer rating: 2 stars


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    Good initial quote, promised to call back at renewal, failed to do so. Rang the call centre quotes same price of £665 on a Citroen with young driver but then when I requested a Direct Debit was quoted £990. Disappointed so declined.
    This is getting like Ryanair and all the hidden extras!

  • Guest 7th Oct 2009

    Reviewer rating: 1 stars


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    I reckon Admiral PLC is the next big scandal to hit the news. AS someone below has stated, they are total rip-off merchants. Stay away.

  • Guest 6th Oct 2009

    Reviewer rating: 1 stars


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    Admiral is a total disgrace. Still chasing my claim after nearly 6 months. Claims dept. did nothing but sit on my file. The account people always pretending to help out but you just get bounced from one to another.

    My strong advice - avoid using these rip off merchants. I will fight for my money back from these jokers.

  • Guest 28th Sep 2009

    Reviewer rating: 1 stars


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    Took Admiral Car Insurance 10 months to settle my claim. Staff are utter rubbish and their claims department seem far too eager to want to settle all claims on a 50/50 basis, even when the other driver admitted fault in front of witnesses! They may be cheap, but you don't get good service and the "dedicated claims staff" never seem available. In the 10 months, I had several claims handlers, none had bothered to read the file.

  • wfcquackers 10th Sep 2009

    Reviewer rating: 2 stars


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    I had been with Admiral Car Insurance for 2 years, last November I had an accident when a deer ran out into the road and I hit it, this caused £1000 worth of damage to my car. At first I was really impressed within 2 hours of calling the claim line a truck had been to collect my car and take it to the local repair centre...thats when I stopped being impressed! Although i'd paid for a courtesy car it took 5 days for them to supply me with one and only then after i'd called then 4 times to r ...

  • Guest 31st Aug 2009

    Reviewer rating: 1 stars


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    35 minutes on hold just trying to accept a Admiral Car Insurance quote through Compare the market!!! The only person I can get hold of is Elton John who sings the hold music!!! If they are this before I get insured what will the service be like once they have my money!?

  • Guest 29th Aug 2009

    Reviewer rating: 1 stars


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    Had a non fault accident back in July this year, in which I was hit from behind.3rd party accepted liability, so you think there would be no problems.

    The main issue seems to be that in the case of a Non fault accident, ADMIRAL automatically pass you onto a Albany Assistance who deal with Legal expenses cliams. Once you have been passed to Albany assistance, this seems to be where the problems occur, as I explain below:-

    1. Needed another hire Vehicle to tow a caravan as I was needed to Tow a ...

  • Guest 20th Aug 2009

    Reviewer rating: 1 stars


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    Took out cover with admiral in July, someone hit the back of my car couple weeks later so put in a claim on 2nd august. Up until now my car has not even been for repairs. The service has been really poor. Have already had to chase them to find out what is happening. Still waiting and getting frustrated.

  • Guest 23rd Jul 2009

    Reviewer rating: 1 stars


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    I think admiral is just appauling i think it is very misleading and the site is just crap. When i was trying to get a quote for full comprehensive insurance it was a pretty good price and i said ok i'll go for that. But as i was reading it didn't even bother to say that you must be aged 25 or over to drive other peoples car with third party until you actually bought it!!!! when i did buy it i got an email about the policy rules and it said this crap about you must be aged 25 or over to drive oth ...

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