Admiral Car Insurance Reviews - www.admiral.com

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★★☆☆☆
1.9 / 5
23.8% of users recommend this
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Latest Reviews

★★★★★

“It was so easy!”

Written on: 28/02/2015 by Kaylynn57 (1 review written)

What a fabulous service! From the first phone call Albany Assistance were wonderful. Everything was so easy to arrange and nothing was too much trouble. Thank you… Read Full Review

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★★★★★

“Very Good”

Written on: 26/02/2015 by winster_uk (1 review written)

Services was great when I applied, assisted with second car cover all was completed my Admiral. Was hit by a truck and contacted during the Christmas period, helped me to get into a similar car - made the whole experience stress free. Recommend Admiral from the experience to date. Accidents are unfortunately, however Admiral proved customer services and experience is not compromised from a cost effective insurance policy. Thank-you to all at Admiral and Albany Assistance… Read Full Review

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★★★☆☆

“Protection of No Claims”

Written on: 19/02/2015 by Deanfi30 (1 review written)

I protected my not calms with admiral and thought that if any claim whether it be my fatal or not my not calms would not be affected and so be accrued. I also made the assumption my mistake that the claims would not be taken into account when policy come up for renewal. This was my mistake. This was not made clear. Also when the renewal is generated it is more expensive than if you enter your details as a new customer… Read Full Review

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★☆☆☆☆

“Ignorant, unhelpful & frustrating to deal with!”

Written on: 15/02/2015 by Gustafsonca76 (1 review written)

I have been a customer of Admiral for many years - and spent a substantial sum of money on car insurance. Having purchased a new vehicle 10 months into my existing policy, I called their customer services to gain a proof of no claims discount. Having transferred my no claims discount of 7 years to my new insurer &: 1. PAID AN ADDITIONAL £95.00 FOR THE REMAINING 2 MONTHS OF MY EXISTING POLICY 2. STILL KEEPING THIS POLICY IN PLACE FOR ITS FULL 12 MONTH DURATION ADMIRAL refuse to increase the… Read Full Review

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★☆☆☆☆

“No help at all ”

Written on: 12/02/2015 by Moody436 (1 review written)

A car hit me and because I'm a young girl with an old car they basically didn't help at all and blame the situation on me. They are no help, they need to actually look into things properly. Will never go back with them. The worse insurance people to go with! Have no respect for them! Not costumer friendly! And also my name is not "moody437" what ever the site gave me I would be happy enough to write my name… Read Full Review

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★★★★★

“Great value multi car insurance, even with a 17yr old.”

Written on: 10/02/2015

Three years ago I started shopping around for insurance cover for my 17 year old daughter to drive an old Ford Focus 1.6 on her provisional licence. A price comparison website suggested a short list, including Admiral. The lad on the phone tried a few permutations and came up with £650 pa with my daughter as the policy holder and my wife and I as named drivers -really cheap. This was based on us adding our other car to the policy in six months when it renewed. The quote for that was pretty… Read Full Review

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★★★★★

“Service personified ”

Written on: 08/02/2015 by DariusPurcell (1 review written)

These guys helped me out in one of the hardest times I've had after a crash and needing to get to work over christmas. The service upon delivery of the car was detailed, polite and very appreciated - whilst the collection was similar. Highly reccommended!!… Read Full Review

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★☆☆☆☆

“£200 increase for attending speed awareness course”

Written on: 07/02/2015 by ImmanuelPatterson5 (1 review written)

Have been a loyal Admiral customer for many years and always pleased with the level of service. NOT ANY MORE. Annual renewal - asked if either named driver had attended a speed awareness course in the last 5 years, we both have but still have no points on our licences. Revised renewal fee leapt by £220. Checked with my commercial insurer who assured me that driver awareness courses SHOULD NOT affect insurance premiums. He was also able to secure a like for like policy with an alternate… Read Full Review

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★★★★★

“BRILLIANT COMPANY!... YOU PEOPLE ARE IDIOTS!”

Written on: 31/01/2015 by Arianna493 (1 review written)

Working in an insurance contact centre myself, I appreciate all the good work the people at admiral do! they're always happy to help with any problems I have had with my policies. im now on to my 3rd year with them and have no intention of changing, id even pay a little bit more to stay with them simply because i like the service they give and the cover they provide. As far as 'hidden charges' are concerned, if people read they're documents they wouldn't be hidden, because all insurance… Read Full Review

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Nicework's Comment

Written on: 10/02/2015

So you work in an insurance contact centre and think we're all idiots?

Yep. That just about sums up your industry

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★★★★★

“Just as you would hope to expect”

Written on: 30/01/2015 by dxShields150 (1 review written)

All those I came into contact with at Admiral throughout my accident case were very helpful. I can't fault anything they did or their processes - you feel like they genuinely care about your welfare and personal well-being. I would definitely recommend Admiral to all my family and friends who are looking for a reliable and efficient insurer service… Read Full Review

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★★★★★

“SHARING MY RECENT ADMIRAL EXPERIENCE”

Written on: 26/01/2015 by JVBROWN (1 review written)

FROM PAST EXPERIENCE WITH OTHER INSURERS I WAS TOTALLY SURPRISED BUT EXTREMELY GRATEFUL FOR THE PAINLESS AND EFFICIENT WAY MY CLAIM WAS DEALT WITH FROM THE START. DUE TO SPARES FOR MY CAR NOT BEING READILY AVAILABLE WHENEVER I NEEDED AN EXTENSION OF THE CAR HIRE IT WAS AGREED IMMEDIATELY. MY EXCESS COSTS WERE PAID WITHIN DAYS AND AS OF 26.1.15, WHILST ANNOYING THAT THE ACCIDENT EVER HAPPENED, YOUR OVERALL TREATMENT HAS BEEN EXCELLENT. I HAD BELIEVED THAT MY XMAS PERIOD WOULD BE RUINED BUT… Read Full Review

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★☆☆☆☆

“Hidden costs - poor customer service”

Written on: 24/01/2015 by MariaDS (2 reviews written)

£50 hidden admin cost if you cancel - Full policy was £145 so this is unacceptable percentage extra. Rude when you call - shouting down phone basically telling me that it's tough luck. Santander shocked when I told them and will refund me some of the cost - bless them! They are more costly but more comprehensive house policiy and better customer service. I have learned my lesson - please learn from mine. Check the cost for changing, adding, amending, cancelling before you buy - you will… Read Full Review

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★★★★★

“Non fault accident”

Written on: 24/01/2015 by Boogaloo75 (1 review written)

Excellent service and communication would definetley recommend. Courtesy car arrived early next day, my vehicle was repaired to a high standard and was ready within two and a half weeks which I was impressed by with it being over the festive period. Many thanks to admiral and Albany assistance… Read Full Review

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★★★★★

“Admiral/Albany Assistance/Helphire”

Written on: 20/01/2015 by brianrobbins (1 review written)

Had a 'non fault' collision when a third party reversed into the side of my car. Reported the 'accident' to Admiral who gave the option of having the claim dealt with by Albany Assistance and Helphire. Took this option and everything was handled professionally speedily and courteously. Could not have asked for a better service from beginning to finally getting my repaired car back; and what an excellent job was done by Rodgeman & Williams. This was great service I would recommend it to all… Read Full Review

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★☆☆☆☆

“TERRIBLE. DO NOT INSURE WITH ADMIRAL. ”

Written on: 18/01/2015 by 280Crouch (1 review written)

DO NOT INSURE WITH ADMIRAL Had a small accident which we called to make a claim on our FULL COM policy only to be told the man who dealt with our policy had put it through as third party. Then to be told we will get a call back to which we waited 7 days (still not had a call back) so for te terrible customer service & poor members of staff who cannot do there job correctly I will be cancelling my insurance tomorrow and going else where plus il be writing a letter of complaint to head office… Read Full Review

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★★★★★

“Great Service”

Written on: 18/01/2015 by Cantrellbw457 (1 review written)

Very pleased with the service provided by Admiral and their claims management team at Albany Assistance. Albany were were particularly efficient and helpful. Full marks!… Read Full Review

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★★★★★

“Great help after an accident, kind staff & fuss free”

Written on: 18/01/2015 by EmmyO'Neil11 (1 review written)

Admiral were great when I was hit by another car resulting in my car being written off, and me being injured. Their staff were patient, kind and compassionate, guiding me through the process and helping me understand what I needed to do. The process was fuss free, and easy to follow, and I was always able to speak to a real person. My only issue is a few times I was called and missed the call, on ringing back the number I received by text message nobody could figure out who called me or why… Read Full Review

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★★★★★

“Fabulous Service”

Written on: 16/01/2015 by Shieldsya164 (1 review written)

Fabulous service received by Albany Assistance, Kept me well informed & my repair was done promptly all i can say is Thank you!… Read Full Review

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★★★★★

“Absolutely fantastic service”

Written on: 16/01/2015

The service i have received since my accident has been outstanding. The staff were all courteous and very nice to speak to. The courtesy car i got was top notch and just what i needed for my family. I have advised all my friends and family about thr service i got and they are all now thinking of switching their insurance now. I couldn't have asked for better customer service… Read Full Review

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★★★★★

“Nightmare situation resolved”

Written on: 10/01/2015 by Chaddy1972 (1 review written)

I recently had a car run into mine when I left it on a golf club car park overnight after attending a party. I rang admiral car insurance and they sorted everything out without any mishaps at all. My car went to a local repair garage and I was given a brand new Astra as a replacement, which was lovely. The collection and delivery of the hire car was at the garage where my own car was being repaired, so no time off work to wait at home, which is a bonus. Repairs were fantastic & overall very… Read Full Review

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