Admiral Car Insurance Reviews - www.admiral.com

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Latest Reviews

★★★★★

“Difficult to fault”

Written on: 25/05/2015 by Martindj1979 (1 review written)

Polite, timely, efficient, caring....if all companies had a service ethic such as this, the world would be a better place. Totally recommend!!!… Read Full Review

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★★★★★

“Can't fault in the slightest ”

Written on: 22/05/2015

I had an incident in March when a work colleague collided with my car whilst parked in my car park. Admiral were absolutely fantastic. A couple of weeks after the incident I had to have surgery (unrelated to said incident) and they were very patient and willing to deal with someone else who acted on my behalf until I was able to take back control. They were always very polite on the phone and very helpful at explaining the process and keeping me updated with the claim. They sourced a garage and… Read Full Review

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★☆☆☆☆

“Cheap but NOT cheerful. Don't change your car mid policy!”

Written on: 18/05/2015 by MrBig (5 reviews written)

Original quote was very competitive but by the time they have put all the additional charges on it wasn't that good a price. Admiral has crappy customer service and keeps you waiting forever on the phone. I needed to change my car mid policy and they charged me £485 to do this because the car was a 'higher insurance group'. A new policy with a different company was only £650 for an entire year! Admiral have excessive cancellation charges as well. Be warned their headline quotes creep… Read Full Review

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★★★★★

“Claim service very good”

Written on: 18/05/2015 by MarkusCassidy (1 review written)

I was involved in a non fault accident a few days ago! I was worried about all the stress of sorting out my claim but admiral have so far been fantastic! My car was undrivable and Albany have already picked it up and I have a hire car coming to me tomorrow! Can't fault admiral so far the lady I spoke to when it all first happened was outstanding! I will definitely be renewing even though admiral isn't the cheapest insurance you pay more for good customer service!… Read Full Review

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★☆☆☆☆

“harassment by admiral”

Written on: 16/05/2015 by 47Lee (1 review written)

I took out house and contents insurance with admiral which ended in march this year.admiral e-mailed a renewal quote which was higher than others I had sourced.I didn't renew and went elsewhere. The policy with admiral lapsed...then the trouble started...I have been bombarded with e-mails and letters claiming either £58 or £0.00 and if I don't pay then the matter will go to a debt collection agency with added cost.having spoke to admirals 'customer services' on a premium rate number I was… Read Full Review

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★★☆☆☆

“Very Poor service still being received”

Written on: 11/05/2015 by BlaineLevesque (1 review written)

I have been a member with Admiral for a few years and have never had a problem until this year, which has changed my opinion on Admiral altogether. At the start of February this year, my car was involved in an accident - someone crashed into me as I was stationary. We exchanged details, and I contacted admiral as my car was undriveable - the door wouldn't close. It took them just over a week to finally get a recovery vehicle for my car (in the meantime I had to find alternate means to get to… Read Full Review

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★★★★★

“Great service no problem at all”

Written on: 11/05/2015 by 287McGuire (1 review written)

The customer service was great ,from me reporting my accident to getting a hire car and keeping me updated too passing me onto the right departments for legal help for me and my passengers… Read Full Review

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★★★★★

“Great service”

Written on: 10/05/2015 by Amirash (1 review written)

My vehicle was hit whilst it was parked up, i was happy with the speed of the process by albany assistance and admiral in resolving the matter. I had recieved a brillient courtasy car and also the work was "okay" on my car, body work was done to a high standard, but one thing that let me down was that the body shop that repaired my vehicle cut my door seals but then did not replace them so now there are cuts in the seals that are very visable… Read Full Review

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★★★★★

“Really helpful.”

Written on: 09/05/2015 by MirandaThompson1991 (1 review written)

All of the people I dealt with were really helpful and friendly. They reassured me and helped me through every step from Admiral Law to the subsidiary company that handled my non-fault accident and repairs! I would recommend admiral to anybody, not only are their rates reasonable but their staff are brilliant should you have the misfortune of being involved in an accident! They deal with you as much as possible on the phone and have secure means of reading and responding to all paper work… Read Full Review

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★★★★★

“Really helpful.”

Written on: 09/05/2015 by MirandaThompson1991 (1 review written)

All of the people I dealt with were really helpful and friendly. They reassured me and helped me through every step from Admiral Law to the subsidiary company that handled my non-fault accident and repairs! I would recommend admiral to anybody, not only are their rates reasonable but their staff are brilliant should you have the misfortune of being involved in an accident! They deal with you as much as possible on the phone and have secure means of reading and responding to all paper work… Read Full Review

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★☆☆☆☆

“terrible beyond belief...”

Written on: 09/05/2015 by Clark439 (1 review written)

Customer service is a complete misnomer... If you do get through be prepared to be passed around the phone sysyem by people with no idea what they or anybody else actually do! They waited till I'm away on holiday the send an email saying they're charging £4,750 (yup nearly FIVE GRAND) for an undeclared motoring offence that THEY'D Took off 28 days earlier Yeah well canceled that policy and direct debit stopped.. And guarantee to be used when home to recover any taken... Co-op insurance it's… Read Full Review

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★☆☆☆☆

“Shocking customer service ”

Written on: 08/05/2015 by MussonE (1 review written)

I have just come off the phone after 40 minutes of being places on and off hold and being transferred to three different people, at my own cost. I was phoning about an error by themselves regarding the cost of a non-fault claim. They had it recorded at £3999 when it was actually £900, after somebody changing this, they then got my no claims bonus wrong, which would have made my insurance invalid. After finally amending this I was then transferred to a different lady, who proceeded to shout… Read Full Review

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★★★★★

“Fantastic customer service after not fault accident ”

Written on: 08/05/2015

I was involved in a not fault accident which was the first accident I had been involved in. When I spoke to the support team, they spent a great deal of time talking me through the process, ensuring I fully understood all aspects of the next steps. I was regularly reassured by the colleague who made me feel like I could have as much time on the call as I needed to answer any questions I had and to ensure I was ok. The whole process was sorted out very quickly, me and my car were picked up… Read Full Review

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★☆☆☆☆

“Canceled once and charged for double Cancellation fee.... ”

Written on: 08/05/2015 by Kianw166 (1 review written)

BE AWARE OF EXTRA CHARGES... After having my policy for 2 months i decided to cancel my policy for some personal reasons, So they told me that i need to pay £50 for cancellation fee which is fare enough i was aware of this before getting my policy with them. So by doing all the calculations they informed me that they are going to return £5 back to me. Long story short, after a week i was shocked when i realise they took another £45 from my account without any notifications. so i called… Read Full Review

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★☆☆☆☆

“Customer Service”

Written on: 08/05/2015 by gmHalsey408 (1 review written)

Having suffered a road traffic accident I phoned Admiral giving them the details, trying to describe the incident to the call centre opperator was very trying even though it was clearly the other parties fault. She said they could not find any details of other parties insurance? and we should go through another party to recrue our excess which we would have to pay. to say I was angry was a understatement. After 45 mins which cost £13 I gave up. I cotacted the other party and they said their… Read Full Review

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★★★★★

“Courtesy Car”

Written on: 07/05/2015 by 312Guzman (1 review written)

Excellent service from start to finish. Delivered on time and collected from my place of work at a time to suit myself. Definitely recommend… Read Full Review

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★★★★★

“Well looked after when my old car was written off”

Written on: 03/05/2015

My quite old car was written off when a van went into the back of it in a queue of traffic. By 4pm I had my hire car, a lovely new Yaris, delivered by a polite and helpful man. Everyone on the phone lines was very helpful and explained things clearly, There were some long calls, but only a few of them because the organisation was great. I was paid when they said I would be and it was no hassle to put my new car onto the existing policy… Read Full Review

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★☆☆☆☆

“Upset Angry Frustrated”

Written on: 28/04/2015 by busterbill (1 review written)

My car was hit by a Third Party whilst parked and unattended Police involved luckily his car was insured and it was no fault of my own! Referred to Albany Asistance for a hire car was refused as Third party who caused accident had not reported it to his insurers and could take a day a week etc! called Admiral back they don't provide hire cars! ping ponged back and forth. My car has now been assessed as a total loss Admiral will not provide a hire car informed to use public transport and claim… Read Full Review

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★★★☆☆

“£50 cancellation sting beware”

Written on: 28/04/2015 by Chance378 (1 review written)

Overall the service was excellent, I've never claimed so wouldn't know about that side. The website is good and it's all done electronically and it is easy to get in touch with them. Only problem which I think is a tad unfair is the cancellation charge. I had 25 days left to run on my policy and I sold my car, it was a second car and I just couldn't afford to keep it any longer. Instead of keeping quiet and letting the policy run out, I called Admiral and told them I'd sold it. They said, ok… Read Full Review

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★★★★★

“Prompt Friendly Service ”

Written on: 26/04/2015 by Matthiasy60 (1 review written)

Lovely new vehicle was delivered to me on time. Stress free support from Albany… Read Full Review

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