Admiral Car Insurance - www.admiral.com Reviews
Latest Reviews
★☆☆☆☆
“JUST A JOKE ”
Written on: 16/06/2013
As a new driver I thought I would just bite the bullet and go with admiral despite charging me £146 a month for an old banger. Everything was ok until couple of months back my bag was stollen, and my bank account was hammered by these thieves, and so I didnt have any money left in the account. Tried to explain this to them on 1st of the month, and that my payment that was due out couldnt be taken, the said we had already applied for it and so it has to be rejected first before they can go... (read more)
★☆☆☆☆
“Admiral, one big rip off”
Written on: 14/06/2013
Phoned to change car on an existing policy, easy enough to do. Explain I need to tax new car online, no problem I am told will be updated on motor insurance database within an hour. An hour later still not showing as insured, so call back Admiral..... Told by rude and ignorant staff member that it will probably take 7 to 10 days and that is normal... Rubbish! Have insured numerous cars with numerous other companies and always done within the hour. If I want to cancel I can pay £47.50, oh... (read more)
★☆☆☆☆
“A COMPANY TO STEER CLEAR OF”
Written on: 07/06/2013
This company must be the worst insurance company in the UK. If anyone is looking a single or multi-car insurance policy please stay clear of Admiral and if by chance you do make sure you read and understand they operate a automatic renewal policy which could put you debt.They will take your money even if you have told them umpteen times to cancel they will still take your money and will take months to re-inburse. (read more)
★☆☆☆☆
“STAY CLEAR...ONE STUPID PHONECALL DOUBLES MY POLICY”
Written on: 03/06/2013 by disgurlchar
My car was broken into at my home in July 2011. I had a window smashed and over 400 pounds worth of audio equipment stolen, including 2 amps, 1 sub and 6x9's.The lock was also destroyed on the passenger side. In a panic I phoned the police first and then my insurance company. They told me I could claim but I would only get £40 quid back and I would lose my no claims bonus. I told them that I didnt want to claim and just got on with it. A few months later a lorry hit 2 cars while trying to... (read more)
★☆☆☆☆
“joke”
Written on: 29/05/2013
dont get insurance with admiral one big joke and money grabbers take your money but will not pay out 8 months later still not had my money had police report and witness dont get no joy when you phone them cost me 40 pound in 8 months and still get fobbed off (read more)
★★★★★
“Let them call you!”
Written on: 23/05/2013
I had a claim with Admiral and I accepted their garage, as soon as the garage had my vehicle a courtesy car was provided, everyone was friendly and I did not need to call them, they just rang me when an update was available. I just think a lot of the time people don't actually read what you agreed to in the terms and conditions and by calling them all the time your going to end up speaking to someone different, let their file handler call you when an update is available and you'll only... (read more)
★☆☆☆☆
“Very bad service”
Written on: 13/05/2013
I took out car insurance with Admiral. They have automatic renewal " for my convenience". I chose not to review with them. I changed credit cards, and assumed that since their attempt to collect payment failed, my policy would lapse. This was a false assumption. They sent my details onto a debt collection agency, for a policy that I did not want and so I had to take the time and hassle to sort this out. They are an incedibly unprofessional organisation. (read more)
Kate472's Comment
Written on: 21/05/2013
Did they ask you for copies of both parts of your driving licence? I have recently been asked by another company and am abit worried about sending originals in the post. any help would be very appreciated
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Jmgrahit26's Comment
Written on: 25/05/2013
Why didn't you just call and tell them you were not renewing? That's what people with brains do
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★☆☆☆☆
“My mothers dying is inconvenient”
Written on: 13/05/2013 by Greenspace
My son had an accident last Thursday . I was under the mistaken impression that a courtesy car would be quickly available Wrong. I rang this morning after been given the run around to get the right department , and was told the courtesy car would be available when their assessor has managed to review the vehicle . I asked if it could be today as I was sitting by my dying mothers bedside and to pick my son up from work would involve a two hour round trip away from my mother. I was merely told... (read more)
Mkln's Response to Greenspace's Review
Written on: 23/05/2013
I am sorry however your son has had an accident, accidents are inconvenient. I also had a claim with Admiral and I accepted their garage, as soon as the garage had my vehicle a courtesy car was provided, everyone was friendly and I did not need to call them, they just rang me when an update was available. I just think a lot of the time people don't actually read what you agreed to in the terms and conditions and by calling them all the time your going to end up speaking to someone different, let their file handler call you when an update is available and you'll only have to speak to one person.
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★☆☆☆☆
“Admiral Customer Services”
Written on: 09/05/2013 by sunlight
It is almost impossible to communicate with Admiral customer services car insurance unless you are buying a service. I resorted to formal snail land mail. My experience is; 2 x long wait on premium call lines followed by a referral conversation that was never auctioned on. 4 x admiral web site secure emails (which you do not get a copy of) 2 x letters posted and they still send me the same financial demand without responding to a simple query. They basically ignore any communication you... (read more)
Mistley's Response to sunlight's Review
Written on: 04/06/2013
No reason to use premium call line - get a standard rate number from saynoto0870. Also, I have had no problem communicating with Admiral - always get an answer and speak to a real person within a few minutes.
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★☆☆☆☆
“cancelling policy”
Written on: 06/05/2013
I contacted Admiral a month before my renewal to say I didn't want to renew as I was recently disabled and getting a notability car, I was advised to put it in writing and send my certificate back I asked for a letter to confirm all my information had been updated which I never received, 3 months later they say they never received my letter and I owe 3 payments plus admin fees and if I don't pay it's going to a debt collection agency I have ms and all the stress from this is making my... (read more)
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Showing 1 - 10 of 474 Reviews
★☆☆☆☆
“attempting to charge extra!”
Written on: 05/05/2013 by racheljane (1 review written)
I recently took out my first policy on my own insurance, i was told by the member of customer services i had to pay 1622 pounds for the year, which i did. Then after a week later i received an email saying i still owe 187.93 no member of the customer services team can explain to me where this figure has come from and why i supposedly owe them it. i have looked through the break down costs for my insurance and the sums add up too £1622 so where this remaining balance has come from i don't... (read more)
★☆☆☆☆
“Incompetent Idiots”
Written on: 03/05/2013
My partner and I are on the same insurance policy. When my partner called Admiral the first time he wanted to know why he could not log in to view his policy, the customer service rep said that they had the wrong email address. He provided her with his correct email address. Problem solved? No. The second time he called, they said the email address they had was different by one letter. He corrected it for them and spelt it out a few times. Problem solved? NO!!! How hard is it to get an... (read more)
★☆☆☆☆
“Shockingly awful company”
Written on: 02/05/2013
Rang the claims department with a straightforward claim. The claims department agreed to pay up. Then the claims department went quiet, started to repeatedly query more details, satrted to suggest I was telling lies, they then took a decision not to pay. This was plainly wrong to everyone but Admiral claims dept - the garage, the initial call centre staff, an independent loss adjuster I had to engage all agreed that a cliam was payable. I finally take the claim to the Ombudsman where... (read more)
★☆☆☆☆
“Rip off. Bad Customer Service;require re-training of staff”
Written on: 29/04/2013 by Charlotteadelesmith (5 reviews written)
After 3 very long phone calls and 1 complain email! Finally got this resolved but my gosh they are a joke! After being with admiral for a year, and making the mistake to go with the cheapest one, they charged me £175 mid way through the car insurance saying they had found 2 accidents i hadn't confessed too. Wrong! I did - it was just there in-compentent staff and bad ways of working. There only interested in commission when you ring to take out insurance - not customer service. There was no... (read more)
★☆☆☆☆
“waist of time”
Written on: 29/04/2013 by wacwac (1 review written)
they are a waist of time take your money but dont want to pay out still not had my money after 7 months and having police would not touch with barge pole (read more)
Insuranceboi2013's Response to wacwac's Review
Written on: 10/06/2013
Im sure you mean 'Waste'
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★☆☆☆☆
“Horrendous”
Written on: 26/04/2013 by TILLS (1 review written)
Never ever use Admiral. It has been the most horrendous experience of my life. You ring India, no one understands what you want and you have difficulty understanding their english. All the information I have given them has been entered incorrectly. I am currently half an hour into a phone call with them, its costing me a fortune. I have insisted I speak to a Supervisor and have just had the phone put down on me!! Just realised why - its now 10.10pm and the offices shut at 10.00pm so... (read more)
★★☆☆☆
“Years of loyalty, one claim and you are stung!”
Written on: 26/04/2013
Been with Admiral for years, always been very reasonably priced. That was until someone knocked my car. I have NCD protected of 17 years and was fully comp. The claim process was not great - passed around to another legal company and then total confusion on trying to get repairs. Despite tonnes of evidence, they lost my case and so the claim was dropped. Next minute, my renewal had jumped by 30%! Dumped them pretty quickly when they told me it was because I had put in a claim. Avoid... (read more)
★☆☆☆☆
“£17.50 To Change My Numberplate to A personal One”
Written on: 22/04/2013 by nickpoulson4
i phoned admiral to change my existing number plates from the original REG ,, to my private plate.. admiral told me their would be an admin charge of £17.50 to do this.. this fee is not included in any of the documentation i received.. Admiral are A Complete Joke.. BEWARE STAY AWAY FROM ADMIRAL (read more)
Jmgrahit26's Response to nickpoulson4's Review
Written on: 25/05/2013
If you had read your documentation, you would have seen that the £17.50 IS in there! One quick look at their key facts and it's at the top of the page!!!!! Had you read it, you would have known
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★☆☆☆☆
“Terrible Service and a joke if making a claim”
Written on: 19/04/2013 by gezzerboy
My car suffered from a leak in the rear boot seal which caused water to leak onto the electrics in the boot. This in turn caused the main electrics to catch fire causing nearly £3000 of damage. I have full comp insurance and protected no claims. Engineers comes and reviews car saying my claim should be fine as this is fire . Admiral refuse to pay as its "Wear and tear" now you are joking. 4 weeks on still no car and not a penny from admiral.. Never will I use them again , (read more)
Bob1987's Response to gezzerboy's Review
Written on: 20/04/2013
Unfortunately, your insurance doesn't cover you for wear and tear or mechanical failure. It only covers you in the even of a road traffic accident, fire or theft. The fire was caused due to wear and tear and as such your insurance company doesnt have to cover it.
I'm going to be blatant and rude on this one but why should your insurers foot the bill that is down to wear and tear and not caused as the result of a car accident??? And do you even know what your car insurance is for - I suggest checking your policy
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★☆☆☆☆
“I would not trust them”
Written on: 19/04/2013 by benthefrog
For the Second time, my money was taken out twice of my account in the same month. The first time, they never apologised and told me to contact my bank to refund me the money. This time, I have decided to leave. I would check your bank account twice if you are with them... (read more)
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Showing 11 - 20 of 474 Reviews
★☆☆☆☆
“18 weeks & still no cars repaired”
Written on: 18/04/2013 by ynewman (1 review written)
i had my two vehicles stole when theives broke into my home just before xmas. i paid nearly 4000.00 in insurance to admiral for my policy including courtesy car etc. my bmw was recovered immediatly thanks to a tracker but the gearbox had been burnt out, my crossfire was recovered two weeks later, fortunayely the theives are in custody! admiral refused courtesy cars because they put me under investigation for the burnt out gearbox telling me it must have been like it when it was stole &... (read more)
Bob1987's Response to ynewman's Review
Written on: 18/04/2013
It’s not nice to have your car stolen but at least you were lucky enough to have them recovered. I don't understand why you are complaining though - as an insurance company they would have a right to investigate something if they felt it was potentially not related. How does Admiral know whether the gearbox was burnt out or not before it was stolen?
Every insurance company has the right to investigate a claim and confirm they are 100% happy to proceed. I’m sure if you were the insurer you wouldn't pay out for something that you were not sure if it was related or not.
I'm also fed up of people moaning and whinging about how much premium they have paid to an insurer - you made the decision to proceed with the policy, you agreed to the premium and just because you pay £4000 for two premium cars you think you should be treated like Gods? Come down off your pedestal for a second and smell the fresh air - your insurance company are repairing the vehicles.
I'm sure you want the cars back repaired in full and rather than a rushed repair carried out. Oh and by the way, I would definitely recommend you use spell check once in a while or even better learn how to spell.
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★★★☆☆
“so far okay...”
Written on: 18/04/2013 by harry121 (4 reviews written)
last year i used comparison site, and admiral came cheapest. even after reading reviews i decided to take up their car insurance. unfortunately i had an accident in dec, 2012, it was my fault, i hit the back of another car. informed admiral, and within few days, the garage, picked up the car and gave me a courtesy car straight away. it took about 2 months to repair car, awfully long, but when the car came back it was immaculate. within that time, i recieved an email to state that my... (read more)
★☆☆☆☆
“they're great if you never have to call them”
Written on: 16/04/2013
Ive never had a problem with admiral sinve ive had a policy with them which is over 3 years. Thats because ive never needed to make a claim, up until my windscreen got damaged this month! I was told i would have a call back within the hour and a day later when i called back, being passed from department to department and on hold for 10-15mins each time i was told the claim is waiting to be validated for some reason and i would get a call back shortly... Right! So i called back and finally... (read more)
★☆☆☆☆
“Shocking service”
Written on: 12/04/2013 by atfran132 (1 review written)
Involved in an accident which was clearly the others drivers fault - even the police logged the incident and stated the other driver was speeding. Admiral did not want to know as both drivers were insured with them. They said 100% my fault!!!!!! Would not even take details of police log files or witness statements. DO NOT USE THEM (read more)
Bob1987's Response to atfran132's Review
Written on: 18/04/2013
Unfortunately speed does not constitute negligence and the majority of liability decisions are made based upon the highway code and existing case laws. The police do not have any involvement in insurance matters but they will deal with any civil matters such as prosecuting the other driver for speeding if necessary.
What were the circumstances for the accident?
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★☆☆☆☆
“Awful Renewal, Would Not Recommend”
Written on: 11/04/2013 by Ashlee12
Joined Admiral in May Last Year when my car was due for renewal and joined my sisters muli car policy, it was a great rate for what i thought was a yearly insurance policy. In March my sisters car needed renewing which she did, however they renewed my car and my dads and the price was REDICULOUS, they did all of this without informing us and then tried to take the money from my sisters account. They never told us initially that when you joing you are paying pro rata until the first car is... (read more)
★☆☆☆☆
“Terrible Service”
Written on: 09/04/2013 by ASTowers
Admiral offer very competitive prices for their multi car policies but I suggest you do it online not over the phone. The operators don't understand basic English, you have to repeat everything at least three times and then pray that your policy will have the right spelling etc! I have been lucky enough not to claim. I pray I never do as I am sure the experience will be ten times worse than trying to get a quote/ changing payment details etc. if you choose Admiral expect to spend many... (read more)
Mar89Mar's Response to ASTowers's Review
Written on: 19/04/2013
Speak clearly then
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Jmgrahit26's Response to ASTowers's Review
Written on: 25/05/2013
Most of the sales advisers are actually native English speakers. They even have a sales centre in Canada
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★★★★☆
“Excellent services no problems”
Written on: 08/04/2013
We have just completed moving over to Admiral Multicar Policy after a year with Admiral for one vehicle and a year with Elephant and an extra 4 months with Admiral to bring it all in line, for which we paid very little considering our age and were given an extra year no claims bonus. So far so good! I've rang up Admiral Customer services a few times now and they are always very polite and efficient, I have just made a few major changes to our policy before it renews on Thursday with no... (read more)
★☆☆☆☆
“Don't use them!!!!!!!!!”
Written on: 04/04/2013
I insured my car in Feb and cancelled the policy six weeks later! I have never dealt with such an incompetent and inefficient company. If you want stress in your life take out an ADMIRAL car insurance policy. (read more)
Spue1965's Comment
Written on: 05/04/2013
Absolutely and entirely agree with the aboev!. First off they left us uninsured for 2 months having failed to renew our policy automatically as promised but still took the money for the 2 months we didnt have! Then the policy was increased by £300 for asking a question about a scratch that was polished out for £7.95 then wanted £47.50 admin to cancel the policy 3 weeks before its expiry? They are incompetent, rude and do not like it when challenged, i am still waitinf for a recording of the 'recorded' conversation I had with them over the scratch - not likely to arrive i'm sure. Oh and be careful they are a little loose with the truth, I was also told I had 3 claims (1999 and 2001) which affected my policy - Not true apparently as over 3 years old!
uhm?
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★☆☆☆☆
“Worst Company EVER.”
Written on: 04/04/2013
This company is a joke. Has an accident on the motorway which was not my fault, admiral decided it was even though they have not looked into anyhting, i even had a witness, within 3 days they have accepted liability on my behalf which i was furious about. They speak to me disgusting on the phone, no customer service skills. a week later they then took money out of my bank with no letter/email telling me they were, denied it on the phone then eventually admitted there mistakes (once again).... (read more)
★★☆☆☆
“Don't phone - they don't answer!”
Written on: 04/04/2013
Have been trying to phone them about an important amendment to our multi-car policy and no-one answers the phone. At least no-one human! Automated messages and music is all I get and in the meantime I am being charged! Not impressed. Furthermore Admiral do not give an email address by which they can be contacted. I believe this is a legal requirement for all commercial websites. Sick and tired of big companies who won't employ enough people to answer the phone. This is poor customer... (read more)
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Showing 21 - 30 of 474 Reviews
★☆☆☆☆
“Rip-off renewal rates”
Written on: 03/04/2013 by int5789
I have a multi-car policy with Admiral. When I took out the insurance, Admiral had the best rates. However, the renewal rates are not competitive at all. In effect, they have gone up even though my years of no claims bonus has increased over the years. When you call their customer service before renewing they only give a minor discount on the suggested renewal rate. Admiral is counting on people's inertia to go shopping for a new car insurance every year. However, that is exactly what one... (read more)
Poots's Response to int5789's Review
Written on: 23/05/2013
I totally agree with this. I've been with Admiral for 4 years now with a multi-car insurance and for the last 3 years the renewal quote has been some £400 higher than the price I get quoted online for individual quotes on each car. From Admiral... I call up, or indeed get called by them sometimes asking about the quote, to which they then say they don't understand why the renewal was so high... Hmm, I think I do. Anyway, they have always reduced the price to less than quoted online, but I have vowed that if this happens again this year I will not be renewing with them as I don't like being taken for a fool.
To be honest though, since I noticed this a few years ago, I have done a similar search online for house insurance, gas, electricity etc. and always find a better deal, even with the same company. When you call them to ask why, they will come up with something, like "that was the best deal at the time" or they "couldn't predict changes in the market, so had estimated the price". So it is not just Admiral doing this. You just have to put some work in to save some money.
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★☆☆☆☆
“Customer service......what customer service!!”
Written on: 02/04/2013
I have had my insurance policy with admiral for many years but this year due to a massive increase in the price of my policy that Admiral had quoted, I decided to choose another provider. It did seem like a straight forward thing or at least you would think. I simply requested my proof of no claims bonus. It was stated it would be sent first class delivery but would take 3 to 5 working days. I thought this was quite suspect that 1st class delivery would take 3 to 5 working days when it is... (read more)
★☆☆☆☆
“Awaiting insurance claim after nearly a year”
Written on: 28/03/2013
My car was pranged whilst i wasnt in the vehicle, last may (2012). I still have not had my excess refunded after numerous calls, still says they cant get hold of the third party insurers. Stressful and a pain the backside! (read more)
★★★★☆
“Have had no problems!”
Written on: 26/03/2013
I've been insured with Admiral for 2 years now and my renewal is up. After going on some price comparison websites I got a cheaper deal with Elephant so called up Admiral to ask if they could match it - which they have done no problem. Lots of people are saying they're not giving the best deals but to be honest not many insurers will straight away but are happy to match when you call them. They are a business after all! I've only had one experience where they've tried to sell me something,... (read more)
Poots's Comment
Written on: 23/05/2013
As Elephant and Admiral are the same company (as well as Diamond, Bell and the confused.com website) I'm not surprised they were able to match the price. That there was a difference at all is surprising...
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Jmgrahit26's Comment
Written on: 25/05/2013
Poots, well said
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★☆☆☆☆
“avoid!”
Written on: 15/03/2013
my partner cancelled her insurance when her renewal was up, asked admiral for her no claims bonus to be sent in the post and gave them her new address. after a second phone call and two emails she finally got her proof of bonus. admiral went ahead and automatically insured her car without her permission. since the card on their system was outdated, the payment didn't go through. they sent letters to her old address, rather than calling or emailing they passed on this made up debt to debt... (read more)
Help_People's Comment
Written on: 27/03/2013
Dear Customer,
Im sure It's really frustrating if you have called before the renewals and its not been cancelled and you are getting charged for it. And even if the Admiral didn't cancel the policy as of renewals and you have proof that you are insured elsewhere from the renewals date or the policy expiry date, they shouldn't be charging you even a single penny.
But if you are insured elsewhere (say after 10 days of your renewals or anytime within the first 14 days) they have the rights to charge you £22.50 and anytime more than that its calculated on a proratebasis + £47.50 + £5 for any additional product you may have taken out, all this is applicable provided you there is no claims on the policy.
As per RTA most of the insurance company follow or reserve the right to renew policies automatically should they not receive a clear instruction from a policyholder to lapse or cancel their insurance prior to the renewal date.
And regarding the proof of no claim bonus, Just to let you know that any insurance company can call the previous insurance company and confirm the proof of no claim verbally, this way you save time as well as the trouble of sending it through post. Just provide your new insurance company with your old policy no. and they can confirm your details and get the no claims bonus yrs confirmed.
Im sorry that your issue is not yet been resolved, I hope it gets resolved soon.
Cheers!!
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Stackajack's Comment
Written on: 30/03/2013
SNAP! This happened to me and they are asking for 100 gbp.
AVOID Admiral this insurance company
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★☆☆☆☆
“Avoid!!!”
Written on: 12/03/2013
I have multi car insurance with admiral, and what a waste of time, got hit by another driver and yet I've lost 2 years no claims when my partner was driving on my policy, also missed one payment on the insurance and was forced to pay the remaining premiums or they would of cancelled and charged me. Really wouldn't recommend their lack of communication is poor!!! (read more)
★★☆☆☆
“Getting worse each year”
Written on: 11/03/2013
Started insure with Admiral in early 2009. Everything was fine. But over the years Admiral's service become more greedy and more stupid. First of all any changes to policy are way more expensive than you can expect. After that they are trying to fool you by setting up renewal quotes each yeah considerably higher. And the last bit. Admiral no longer sends paper documents to customers. Neither license or renewal notifications. Also it doesn't send even e-mail or mobile notifications about... (read more)
Help_People's Comment
Written on: 27/03/2013
Dear Sir,
I wouldn't comment on the charges that comes up because it depends on what are the changes that you are making and the underwriters statistics attached to it, I can just give you an example if you are adding a driver permanently, the statistics that the underwriter has is the group of the car, the age of the driver and the type of licence that he hold and for the no. of yrs. Based of which the system normally generates a premium.
Regarding documents going to admiral online portal. There are few reasons behind it (Im not 100% sure as Im not their employee) but being in customer service industry I would say that if you go online you can view your documents right-away instead of waiting for 3-5 days to receive it through post, secondly its eco friendly and there if in case you lose your document you dont have to take the trouble of calling them again and paying reprint charges and print it on your own and of all its Eco Friendly I believe.
Cheers!
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★☆☆☆☆
“The worst company I've ever dealt with”
Written on: 09/03/2013 by Boddahchris (1 review written)
Don't bother with this company... They never sent my cover note until I called 5 times asking for it, every time I spoke to them they said it was sent and blamed the postman. When I left they took over a month and another 4 calls to send me my proof of no claims, and when it did arrive it didn't even have my details on it so the next insurance wouldn't accept it anyway. Then about 6 weeks after I left they wrote to me threatening my with bailiffs for £60 I owe them, they'd never told me I... (read more)
★★★★★
“Not sure why they have bad reviews”
Written on: 04/03/2013
First car, wife had zero NCB. Hence we took Diamond car insurance (Admiral owned) and had the 10 months fast track NCB. Very aggressive pricing, but, people should note, unless you pay extra for the courtesy car of the same standard, yes you wont get it. Hence people need to read the POLICY. But customer service was excellent. Now we have a new car. Called, Admiral multi car. Called on a Saturday. Recieved an excellent quote quickly. Called again on a Sunday.. (excellent service) and reduced... (read more)
★☆☆☆☆
“Awful customer service. Beware cancellation charges”
Written on: 03/03/2013
I'm getting rid of my car and so have been trying to cancel my policy with Admiral for several days. I spend ages on hold (whilst being charged for the call) and then twice have been cut off. A third time the operator couldn't hear me and told me I had to call back after waiting ages to get through. Grrr... Finally get to speak to someone and they tell me I have to pay £47.50 ADMIN FEE to get out of my policy despite never having made a claim and having a genuine reason for cancelling. I'm... (read more)
Help_People's Comment
Written on: 27/03/2013
Dear Customer!
Im not an admiral employee but I value customer's a lot and end of the day my moto is customer should be explained why and how it works and should be happy no matter whatever happens, being within the boundaries of the policy. Regarding your query, Any call center specially during the first quarter experiences a high call flow, though they project it and staffing is done accordingly still you cant be accurate on it but we always try to solve customers queries quick becuase we are aware that there are customers waiting and they are paying a charge for it.
Regarding the cancellation charges, a general survey shows that Cancelling a policy also attracts fees, with Budget Insurance charging £75 per cancellation of a car insurance policy and Axa, Zurich, Sheila's Wheels and More Than charging £50 or more for the same service. Where by admiral charges only £47.50 which is still below the cheapest cancellation charge of £50.
I'm sorry that it was not explained to you in details but if you look in general your still paying lesser than what others charge.
Regards!
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Showing 31 - 40 of 474 Reviews
★☆☆☆☆
“Probably the worst out there. The root of all evil”
Written on: 01/03/2013
They offer cheap insurance and the worst customer service and if you want to make any change to your policy there will always be a charge. I've just moved house to a safer and quieter area. I was told there could be a rise or fall in my premium and I expected a fall (moved from high street to a cul-de-sac). There was an increase with a poor justification - "oh it's probably because of a higher rate of claims made in that area" - what the hell does that mean? That should have no bearing on my... (read more)
Help_People's Comment
Written on: 27/03/2013
Dear Sir,
I truly understand your concern, anyone in your places would feel the same. But if we see from the insurance company point of view, the post codes are basically categorized in 20 category, were 1 been the safest and 20 being the most riskiest place, reason being the no. of claims and accidents, where fire and theft is also taken into consideration, are reported more. I'm sorry if this was not explained to you clearly but this is the reason why the system generates an additional premium, you might see a huge refund as well when you move to a place which is in the lower category.
Cheers!
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★☆☆☆☆
“this company is a joke”
Written on: 01/03/2013
They did not inform me that two people had made a claim against me and i found out a year and a half later by mistake! trying to get through to someone to register a complaint impossible avoid avoid avoid!!! (read more)
Rick44's Comment
Written on: 04/03/2013
2 people made a claim against you and "you didnt know" and YOU want to complain to your car insurance company. Further you only have third party cover.
Reply to this comment
★★☆☆☆
“Always get it wrong!”
Written on: 25/02/2013
I have been insuring two cars with Admiral for several years but it seems that whenever it has been necessary to change either of the policies (drivers added or removed)it becomes a nightmare. Early last year I took out a multicar policy and they duplicated the charge which took weeks to get refunded, later last year I amended the drivers on both cars which should have resulted in a partial refund on one vehicle and an additional charge on the other - but guess what the additional premium... (read more)
★☆☆☆☆
“wish we had read these reviews”
Written on: 21/02/2013 by scuttler58
I wish we had read the reviews before buying insurance on our sons car . Our own car was bumped while unattended (my wife had parked it , correctly may i add ) it appears as if it were her fault so we informed Admiral and they now want £ 158 for the priveledge . Cuss and Hell as we say here in Cumbria (read more)
★☆☆☆☆
“Cancelling your policy”
Written on: 20/02/2013
Just cancelled my policy 6/2/13 recieved a letter threating me with debt collection because I haven't responded to there letter asking for the sum of £45.57, no letter ever sent plus on the day I cancelled the customer service rep said, "don't worry the amount well be deducted from the bank details we hold on file" great says I. 10 days later the bailiffs are coming. Nice to do business with you Mr Admiral. (read more)
★☆☆☆☆
“had a accident”
Written on: 19/02/2013
I had a accident and they charged me £280 pounds for reinstating my insrance for a new car, where I only had 3 months left for my insurance, I didn't get a cortesy car because I had Muti car insurance, This company will rip you off when you are stuck, don't use this company they will charge as much as they can and will not refund or lesson to there customer. very bad , will not go with this company again. not shore why the goverment or Ofcom let this company do what they do in these hard... (read more)
Bob1987's Comment
Written on: 23/02/2013
I fail to understand what you are actually complaining about. Your insurance has done what its meant to & pay you out for the reps or insurance write off of your vehicle.
First of all it sounds like your car was deemed an insurance write off so you wouldnt be entitled to a courtesy car. The only way you would have a replacement vehicle is if you took out the hire car & Im guessing you were too tight fisted to pay the extra £30ish pound for it.
Secondly, just because you trinstated the policy on a new car doesn't mean you get it for the same price or cheaper. Surely you can understand every car is different to insure & costs different amounts, EG you cant insure a Rolls Royce for the price of a Fiesta.
Do ou actually understand what insurance does & how your insurance works. Maybe you should read your policy booklet from time to time.
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★☆☆☆☆
“Admiral - where assistance is a dirty word”
Written on: 19/02/2013
After being involved in an accident that was not my fault, I naturally assumed that the hire car I was told I must have (or pay my excess of £250.00) would be the same hire car I had paid extra for on my policy. Unfortunately, it clearly wasn't, as I am now having to go to County court over the exorbitant Fee that the company is asking for from the other insurer. I must point out that Admiral don't seem to do anything themselves;the hire car was a company in Leeds, whilst my claim was... (read more)
★☆☆☆☆
“taking money from my account without permission”
Written on: 16/02/2013
I recently advised that someone had gone into me, but that we were dealing with it ourselves. but in the interest of being honest told Admiral. during the phonecall the adviser decided to change my occupation without telling me. Im a HR Manager and she changed it to Hotel Manager, this lead to a change in the premium - which i didnt know about, until £122 was taken out of my account today.! and now admiral are asking me to prove im not a hotel manager before they will refund the money -... (read more)
★☆☆☆☆
“2 mths to fix car, Cancelled my insurance”
Written on: 15/02/2013
Car stolen, took 2 months to fix, little communication constantly chasing them. Gave car to a cheaper local garage to fix (not Audi), they didnt have the up to date software / equipment so were to'ing and fro'ing to Audi......I have a 50 grand Audi and was given a peugeot 106!!! Made a formal compliant - no contact about it 2 months later. When they finally called me to say my car was ready, they forgot to tell me I wasn't insured! Someone drove into the back of me........ but I cant be... (read more)
★☆☆☆☆
“Poorest service ever encountered”
Written on: 09/02/2013
Following a non blame accident Admiral almost begged us to agree to go with their 3rd party partner Albany Assistance to arrange repair. We did and that was a whopping mistake! They have been useless and close to fraudulent and it has taken months and months to get excess back. They failed to arrange the hire car and then charged us £50 after we ended up dealign with hire company ourselves. We complained afterwards to Admiral who shrugged their shoulders and said talk to Albany even... (read more)
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Wacwac's Comment
Written on: 27/05/2013
you work for them do you because they a big joke still waiting 8 months later still no money cost me 40 pound in phone calls all i get is being fobbed of just bunch of money grabbers
Bob1987's Comment
Written on: 27/05/2013
Why do people automatically assume they work for the company if they place a positive comment?!? It's always the case people are quick to post negative comments about a company or service than it is to leave good comments.
Can I ask why you feel the need to rack up £40 phone bill costs? I bet any money your claim is a liability dispute and you have either chosen to wait on liability or refusing to pay your insurance excess and this is why it's taking so long.
Quick tip do what I do phone the freephone sales number and ask to be transferred through to the claims dept = FREE CALLS!
Wacwac's Comment
Written on: 27/05/2013
they told me they phone me on the friday three weeks ago and he liability on the day of the crash they have doon f all i got the police report a month before they had it and all the photos they one big joke yhey waist of time all they do is take money if not sorted i will take them all to court and he as admitteditwas his fault and he tokd ev ery one were i live it is fault
Wacwac's Comment
Written on: 27/05/2013
i had a letter from his insurance to pay for the jeep to be fixed admiral took the with in two days one big joke f all 8 months later
Bob1987's Comment
Written on: 28/05/2013
Unfortunately although the other party may have admitted liability at the scene its down to his insurance to admit liability as they repay the cost of the claim. So I don't see how it's Admiral's fault its taking so long.
And if the other insurers offered to repair your vehicle why haven't you got it repaired with them? Or why haven't you had your car repaired under your insurance?? The police report can often take months to get off the police - they police will provide you with a letter or abstract report long before they will a company who have applied and paid for it.
If your car was repaired at least Admiral would have money to recover which means they can pass the file to solicitors if the other insurance company are dragging their heels.
I really fail to see why you are moaning - get your car repaired with Admiral and they can look to pass their file to Solicitors if it is a clear cut non fault accident.
Wacwac's Comment
Written on: 28/05/2013
they have not done a thing one big joke every one i know stoped they insurance with them i payed legal expensive i got the full police report before they had it photos they are all money grabbers if they give you a offer thats what they should give you look at all the other complaints people have left on other sites as well as one wrote my jeep off before looking at it and took it when the other party insurance said they pay to repair it
Bob1987's Comment
Written on: 28/05/2013
Again I'm still lost at what your issue is - you havent paid extra for legal expense's cover as it's included in all Admiral policies whether fully comp or third party fire and theft.
The police will often provide the police report to the customer, as they were involved, sooner then they will provide it to the insurance company. The police will hide behind all the red tape and data protection things and make the insurance company jump through a million hoops to get it. So that is the police's fault and not the insurer. If you have the full police report have you provided this to the insurance company?
Again why havent you got the repairs done through the other parties insurance? If they are offering to pay for the repairs then get them done. I fail to see why you are whinging and moaning over the repairs when by the sounds of it you have the option to get them done.
You sound like one of those people that has to be spoon fed or have their hand held at every turn of the page.
Wacwac's Comment
Written on: 29/05/2013
did not get reitpairs done because admiral took my jeep with in two days and wrot it off with 11 months mot they money grabbers thats all they are they charge me for legal expen this been going 8 months they not phoned me once there was full tank petrol all new tyers 11 moths mot so no telling you so stop email mailing me go and get stuffed read all the other review you clown and i was fully comp on two cars so go put that silver spoon back in your mouth
Mkln's Comment
Written on: 29/05/2013
You may have had an MOT but then you had an accident! If you did not agree that the vehicle was a total loss why did you not go and get another quote for repairs from a different garage. A full tank of petrol and new tyres don't affect how much a car is worth and you can always arrange to take the tyres off yourself or remove the fuel....it just seems like you do nothing to help yourself. Just be happy you weren't badly injured at the end of the day its just a car.
Wacwac's Comment
Written on: 29/05/2013
was not giveing a chance to get cant take fuel out anti pamper to get it to a garage did not have more tyers to put on i should go over him but i did not but i wish i did the amount hassle i had insurance is a rip of quick two take money but dont want to pay outthey done nothing for me better off driving with out insurance all you get 6 points and 300 pound fine what do pay insurance for because they do nothing when thing happen and not your fault three and half to get police report this happend on saturday night took the jeep tuesday mornig and full comp
Bob1987's Comment
Written on: 29/05/2013
Again I don't see what your point is as you aren't helping yourself and yes you may be comprehensive but do you really understand what that means????
I will reiterate my point - it seems the other insurance company are dealing the claim and disputing liability. Admiral offer to pay out for your car you refused. The other insurers offered to repair you didn't take up the offer - so you put yourself in this position 8months later.
Fuel would not add value to the car as you need this to keep the car moving. Secondly the new tyres would be needed to maintain the car and again wouldn't add value to the vehicle. If you had asked the insurance company may have allowed you to change the tyres and remove the fuel.
You need insurance to be compliant with the law and it protects inncocent drivers. Grow up and get a grip of yourself.
Secondly I don't have a silver spoon in my mouth I understand what my insurance is for, how it works and clearly have a better idea of your claim then you do. If you haven't noticed myself and the other users are offering you our advice and experience.
Wacwac's Comment
Written on: 29/05/2013
go and get life i done more than the insurance dont emai again wast my time thousand negative feedback they got or you work for them i know some one works for them an they say the same as i do so stick it dont emai me again