Admiral Car Insurance Reviews - www.admiral.com

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Latest Reviews

★☆☆☆☆

“Absolute joke”

Written on: 30/07/2014 by tim.25 (1 review written)

After 35 years of insuring cars fully comp I have never once heard of not having the benefit of driving other cars. After numerous phone calls and numerous poor excuses I am told that because I drive a van for a living on my companies insurance I work in the motor trade????? Fully comp does not mean fully comp here...It means comprehensive with restrictions I wait 3 days for a call from customer services still no call!!! The claims dept is worse...if you have to make a claim be prepared for a… Read Full Review

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★☆☆☆☆

“Watch out for admin fees on multicar”

Written on: 29/07/2014 by ChelseaHardy (1 review written)

Despite purporting to run an online system, to date Admiral have not allowed online changes or updates to the multicar policy, instead you have to phone. Just been charged £49 to change addresses - something you should really do if your kids go to and fro from Uni. It looks as though they intend to go online, but why would they, if they can make so much from admin fees? The system for viewing the policies online is quite messy if you make any changes to vehicles or drivers… Read Full Review

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★☆☆☆☆

“Very Poor avoid this company !!!!”

Written on: 28/07/2014 by tomjackjohn (1 review written)

This company is truly dreadful there is only one thing they are after and that is your money.The customer service is a joke and I would never go with them again.If your with them you better prey that you don't need to claim on them because they interrogate you and do what ever it takes to avoid paying out.Also they always assume its your fault and your to blame.They are nothing but stress avoid this company they just want your money and nothing back in return its that simple really… Read Full Review

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★☆☆☆☆

“the run around”

Written on: 24/07/2014 by GoffyB (1 review written)

After a compleatly not at fault accident i was offered the two options of hasstle free (they deal with all) or the other option. I took the hasstle free option only to be told there were no repair ctrs close enough so i had to take the other option. Four months later I am still trying to get the excess returned.. Ive spoken to 4 different people and now I have to speak to Admirallaw and start again. I would suggest you go to a more reputable insurence company for your cover unless you want to… Read Full Review

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★☆☆☆☆

“Sneaky and expensive”

Written on: 24/07/2014 by Hopkinshb485 (1 review written)

Just had my policy loaded by a few hundred pound following an accident where a lorry nearly killed my wife. She was not at fault and not driving a vehicle insured with Admiral. No claim was made on my wife's policy. I have cancelled my policy with immediate effect. It is interesting that this has happen just after my renewal where I had driven Admiral down because they had loaded the policy for automatic renewal. The call center is staffed by very nice people, but sadly they are not empowered… Read Full Review

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★☆☆☆☆

“1 star rating isnt low enough”

Written on: 24/07/2014 by Kennypf65 (1 review written)

those are kind ways of talking about this company we cancelled at end of insurance they sent no new paper work out, but happily continued to charge us. when we fund out we informed them they tried to charge us so we put block on the account they sent bailiffs round.... I am pretty sure they owe me money not vice versa. DO NOT USE THIS COMPANY they are a cancer o the world and we should hope they go out of business currently i am fighting to get our money back. Take my advice and dont touch them… Read Full Review

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★☆☆☆☆

“Treated like dirt”

Written on: 23/07/2014 by benhol (1 review written)

Been with them 14 years and now they treat me like dirt. A quote for wife and myself, third party fire and theft was over £500, go compare had several under £200. Had my friend to get a quote from Admiral and enter exact same circumstances quote was £377. Tried to get answer from Admiral which took over 2 months. Was given a very lame excuse. Not with them any more and good riddance. My tip would be shop around. R James… Read Full Review

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★☆☆☆☆

“My policy is near to the end of term but I don't want...”

Written on: 17/07/2014 by James453 (1 review written)

My policy is near to the end of term but I don't want to have renewal. I phoned (0871 premium) them only for adding a third person until the end of the term and wanted stop afterward, no renewal, and I will be charged additional cost of £17. All was agreed and confirmed. But when I received the email the third person name was wrongly spelt. So I phoned again (0871 premium) to change the spelling of the third person, all seems okay. But then when I received email although the third person was… Read Full Review

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★☆☆☆☆

“Robbers!”

Written on: 17/07/2014 by Sambora79 (1 review written)

I used to have a multi-car policy with Admiral. I cancelled the policy after 2 years due to the fact that a no fault claim I had at the time going through then was taking ages and their customer service at that point was hopeless. It took 14 months to settle the claim, they refused to replace my daughter's car seat that she was in at the time of the incident so had extra costs replacing that initially and they also for that period of time held back and refused to acknowledge my no claims… Read Full Review

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★☆☆☆☆

“Auto renewal taking money from account without any...”

Written on: 11/07/2014 by MicahWooten370 (1 review written)

I just stopped my auto renewal with admiral who took money from my account without my concent and after informing them that I was not interested in auto renewal. Since being a loyal customer not they only took the money from my account with no concent they also have me a new cover that was double the price from an other honest insurer. So pleased I m no longer with them and no intention to go back any time in future. Also you have to pay so much to call and you spend endless waiting on the… Read Full Review

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★★★★★

“Outstanding customer service”

Written on: 07/07/2014 by JBraithwaite (1 review written)

We inadvertently missed renewing our daughter's policy with Admiral as my husband's card details had changed so the annual automatic debit failed. As we were then on holiday we did not receive the warning letters sent to our address stating that after a temporary extension the policy would be lapsed. My daughter who lives many miles away was therefore driving around with no insurance cover and the day after the policy finally lapsed she was hit by a drunk driver. It was only then that she… Read Full Review

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★☆☆☆☆

“First claim through admiral now wish i didn't own a car!!!”

Written on: 03/07/2014 by slanser (1 review written)

I was involved in an accident on a steep hill in South Cornwall on a friday. I was making my way up hill at no more than 5 to 10 mph, with my mother, her best friend & myself in the car. The car was already struggling slowly uphill as we were transporting all the clothes, decorations & cake for my wedding the next day in Liskeard, North Cornwall. I know these roads very well, as I’ve been coming to that part of Cornwall for many years, so I always make sure to hug the hedgerow, as I’m aware… Read Full Review

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Jasoncooke93's Response to slanser's Review

Written on: 06/07/2014

Purchase a car camera - with gps (details your speed and location) if your budget allows. No more failed insurance claims.

I use the BlackVue brand, even the 720P video it produces is superb quality. I do not work for the company. Any in car cam is recommended over having none.

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★☆☆☆☆

“Phoned for advice re damage at airport car park”

Written on: 29/06/2014 by Marina399 (1 review written)

When I phoned to renew I was told that because I had phoned to quire whether it was worth claiming I had lost my no claims bonus don't use admiral… Read Full Review

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★☆☆☆☆

“Upselling and Upgrading Nightmare!!”

Written on: 25/06/2014 by MooLou (3 reviews written)

Never again. I always shop around for any new insurance policy and this year was no different for our buildings and contents insurance. I spend ages on the comparison websites and generally end up with a good deal, paying less than the previous year. This year Admiral kept coming up with competitive quotes so I clicked through to their website thinking I would be able to buy the policy online. Oh no.....you have to call them. This is where the fun starts. I fully expected them to to run through… Read Full Review

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★★★★★

“Claim review for a Third Party”

Written on: 25/06/2014 by DavidRicketts (1 review written)

I was involved in a serious Motor accident with someone insured with Admiral Motor Insurance and was contacted by Mr Johnathan Davies from that company who quickly offered me a fair price to cover the write off value of my car. Mr Davies then offered to discuss my personal injury claim and we quickly agreed a settlement of my claim for £1250 to cover lacerations to my arm. I would highly recommend the service given by Mr Davies and Admiral Motor Insurance and intend to insure both my cars… Read Full Review

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★★★★★

“Excellent service”

Written on: 20/06/2014 by MakhiDoherty101 (1 review written)

Very helpful adviser, and they didn't take the money out of my account until the day the policy started… Read Full Review

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★☆☆☆☆

“Avoid like the Plague”

Written on: 18/06/2014 by Dalbe (1 review written)

I have been with Admiral for about 5 Years and have a 5 car Multicar Policy with them, I was involved in an accident in December 2013, I was waiting at a set of traffic lights when I was hit by a Cab Driver, I reported the accident to Admiral who contacted the Cab company who accepted full liability, so you would think everything would be straight forward, well wrong. It is now June and the claim has not been finalised, firstly Admiral insisted I use an "Admiral authorised" repairer who… Read Full Review

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★☆☆☆☆

“Worst Service Ever Encountered”

Written on: 06/06/2014 by KeenanSnyder1958 (1 review written)

Whilst Admiral as an insurer is relatively efficient, Admiral Law has provided the worst service I have ever encountered. We are now 1 year in to trying to settle a small claim. Nothing ever happens without chasing or having to follow up action; lost post, lost files etc etc. The staff seem to have zero motivation to settle or process claims on customers behalf. Dealing with Admiral Law has actually been the worst part of the whole incident including the accident itself!… Read Full Review

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Steph9933's Comment

Written on: 18/06/2014

I had the same trouble their attitude was disgusting they say they were going to phone you but you ended up chasing them when you could actually get a hold of your case handler and now my mam is having the same trouble even though the case is straight forward and the other party admitted full liability straight away
It's the worst service I have ever known they cause more stress than what the actual accident caused

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Rachael14's Comment

Written on: 30/06/2014

I'm in a similar situation. I accepted the settlement figure on the 23rd april, I was told that I would receive my cheque within a maximum of 8weeks. Exactly 8weeks later I received a phone call saying I was being assigned a new case handler and that the other sides insurers had no idea that I had agreed to settle and close my claim. I was told that I would be kept up to date with what was happening and that I would have my cheque asap. Another 2weeks have passed and I have heard nothing! I have emailed the complaints department and surprise surprise they have also failed to contact me. Its so frustrating!!

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★☆☆☆☆

“They have no idea at all - a chimp could do a better job!”

Written on: 05/06/2014 by Kennedy186 (1 review written)

They have no idea at all - a chimp could do a better job! They do not know what they are selling, what cover they provide and none of them speak good English. Their cover is very second rate, take a good look at the policy - it's cheap for a reason. I cancelled within 11 days. … Read Full Review

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★★★★★

“awesome”

Written on: 03/06/2014 by Adams1967 (1 review written)

my multicar insurance is due in about 3 weeks so out of curiosity I went and got quote elsewhere. I got quoted with Aviva for about £70 less than I pay at the moment and so phoned Admiral up and spoke with someone for a little while and managed to get my renewal down to the quote offered by Aviva but with way better benefits alongside. I couldn't be happier to be honest with you. I know a lot of people just blindly take the renewal quote but it certainly pays to get an idea of cost elsewhere… Read Full Review

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