Admiral Car Insurance Reviews - www.admiral.com

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★★☆☆☆
1.7 / 5
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Latest Reviews

★★★★★

“Efficient, great service ”

Written on: 30/09/2014 by Marlon19 (1 review written)

Admiral and their associated car hire company proved to be a fantastic insurer - there response was efficient, polite, positive and overall made for a super smooth process. I can not fault them… Read Full Review

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★☆☆☆☆

“Do Not Insure with this Company”

Written on: 29/09/2014 by ampennel (1 review written)

I received renewal documentation by email on 26 August for cover starting on 1st October. The renewal amount was £189.33. I phoned and was offered cover for £154.73. I said I would look for competitive quotes from other insurers. On 5th September, I replied to their renewal email to advise I was cancelling the policy. On 23rd September, I discovered they took £154.73 from my credit card on 20th September. I still don't have the money paid back on 29th September. Stay clear of… Read Full Review

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★★★★★

“Absolutely fantastic!”

Written on: 26/09/2014 by NSwift (1 review written)

My car was written off in July through a non-fault accident. I was driving an old banged up Fiesta and need my car to get to work. I was panicking at the thought of being without a vehicle and expressed concerns over the cost of a hire car. Admiral were amazing; they explained that I would get a courtesy car the next day and explained exactly what was involved and kept reassuring me that everything was going to be all right, and it was! I wasn't left without a car for a single day. The staff… Read Full Review

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★☆☆☆☆

“Zero stars would be more appropriate! Just terrible!”

Written on: 26/09/2014 by Cunningham242 (1 review written)

I was insured for a year which was okay but nothing to write home about. When it came to the renewal the company completely messed up! I received note of the renewal and after checking the price against other insurance companies I rang them up to see if they could match it as their renewal price was much higher than others. They could not reduce the price so, obviously I cancelled the renewal, this I was told had gone through and that was the end of it. That month I went on holiday to the… Read Full Review

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★☆☆☆☆

“Automatic renewal”

Written on: 25/09/2014 by Cmacmurchaidh (1 review written)

I will never use Admiral again after an automatic renewal and subsequent charge for something I didn't want or need. When I found the email sent to me I found a reference to renewal at the bottom saying I had to phone to cancel. I use the internet to sort my insurance to avoid having to go through those terrible phone calls… Read Full Review

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★☆☆☆☆

“Rip off renewal”

Written on: 22/09/2014 by TimRahill (3 reviews written)

We took our car insurance with them last year. They did not contact us for renewal (as per all other insurers) and then hit us with at 50% premium increase (for no reason at all). This made them 4 times more expensive than most insurers (4 times) They then wrote to us saying that we hadnt paid them and will charge us £50 to cancel.......! When you call to complain they leave you hanging on for about 20mins whilst they charge you for the call… Read Full Review

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★★★★★

“Claim Hassle Free”

Written on: 21/09/2014 by Jorgensenpw106 (1 review written)

Following a no fault bump Admiral arranged everything for me, putting the garage and car hire company in touch with me. Car was picked up from my house at the same time the hire car was delivered and every thing ran very smoothly. The quality of the repair work was excellent… Read Full Review

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★★★★★

“Best Insurance Company”

Written on: 21/09/2014 by Gretchenq316 (1 review written)

My name is John and I had the best experience with Admiral Insurance compared to the previous company's I was with. When my car had an accident the staff were very helpful in helping me with my claim. They were patient and always eager to help… Read Full Review

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★★☆☆☆

“Helphire.”

Written on: 21/09/2014 by Emerson208 (1 review written)

The Repairers said 'they are ok', so I signed the £15 clause, in order to Get Things moving'. By email and telephone I was repeatedly advised I was holding everything up!.All the email and calls were retained. This is not the right way to treat 'a Customer', and should, for your benefit be swiftly discontinued. A Customer… Read Full Review

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★★★☆☆

“Failed last hurdle”

Written on: 20/09/2014 by Sue240177 (1 review written)

I has my car stolen, Admiral paid out quickly with a decent settlement. Unfortunately a couple of days later the Police rang to ask who had taken my car from the pound. Admiral had had the car collected before SOCO had taken evidence so the little blighters were never caught. I have not renewed my policy with them as they were then £200 more expensive… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 20/09/2014 by BelenGilliam (1 review written)

I rang admiral insurance because they had taken nearly £600 out of my account - 2 years ago I paid my daughters car insurance and last year the money was taken direct - I thought her boyfriend had cancelled it and sorted it out but they took the money again this year. I rang and admit I was in a bit of a panic over it - the first person I spoke to couldn't help but when I spoke to another person she was extremely helpful , rang my daughter at the exact time she saiid she would and made sure… Read Full Review

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★★★★★

“Car repaired at my choice of body shop no quibble”

Written on: 19/09/2014 by Mauricio250 (1 review written)

I damaged my car, my fault no-one else involved. £6.1k of damage to my car. The sent an assessor out but from me submitting the garage quotes to approval took just 7 days, the approval was given the morning after the assessor had been out. Repaired at the body shop of my choosing. A lot of this was down to the type of car. People are naturally quick to come on the internet and tell you of their problems. I'm more than happy to do the opposite and I've had nothing but outstanding service from… Read Full Review

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★☆☆☆☆

“Customer service- what service!?”

Written on: 18/09/2014 by WinstonChaney (1 review written)

I have used admiral insurance for 4 years. Every year I have had to challenge the price for the renewal as the original renewal price has always always increased regardless of the fact no claims have been made. Every time the price is challenged they miraculously find savings but only ever get close to matching other quotes. For example a search through a website comparing quotes gave me the price of £234 from admiral and yet there renewal quote was over £400. Fundamentally this company gets… Read Full Review

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★☆☆☆☆

“Absolutly horrible service”

Written on: 16/09/2014 by 84Curtis (1 review written)

Service is Horrible, Wales centre are really helpful when you need them, only time they are helpful is when they are getting money out of you (policy renewal or claim). Sold me a courtesy car cover that it turned out I was covered for in my policy anyway, got a new car, cancelled my policy and they threatened me with taking out the remaining premiums, there staff are inconsistent (I was told I would get a £60 refund then £13 - and they were doing me a favour giving me that!) absolute Bloody… Read Full Review

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★★★★☆

“Caring service”

Written on: 15/09/2014 by Joselyn71 (1 review written)

Thank you to everyone at Albany for the supportive and consistently caring service when dealing with my no fault claim. Everybody I spoke to was very sympathetic considering they deal with customers like me every day. The only person who was off hand was the person who initially told me how much my car was worth when I was speaking to the engineer dept. That is the only reason I haven't given 5 stars… Read Full Review

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★★★★★

“VERY FAST PROCESS”

Written on: 12/09/2014 by 132Sims (1 review written)

THANK YOU VERY MUCH THE PROCESS COULDNT HAVE GONE QUICKER OR EASIER. ALL DONE AND DUSTED IN UNDER A MONTH!!! COURTESEY CAR PROVIDED NEXT DAY BETTER THAN LIKE FOR LIKE, I WAS INFORMED OF EVERYTHING ALONG THE WHOLE CLAIM VIA EMAIL, LETTER AND PHONE, LOCAL CALL CENTRE VERY HELPFULL PEOPLE. I WOULDNT USE ANY OTHER INSURANCE COMPANY, I HAVE MY VAN WITH THERE SISTER COMPANY GLADIATOR AND MY NEW REPLACEMENT CAR WILL BE WITH ADMIRAL OUTSTANDING SERVICE THANKS AGAIN… Read Full Review

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★★★★★

“Great customer service experience from beginning to...”

Written on: 07/09/2014

Great customer service experience from beginning to end. I have been with Admiral multi car for many years now and always nothing is to much trouble. Getting us the best prices on our family multi car. Never expected to have an accident but it happens the service has been fantastic. They organised everything including medical and repairs. Can only rate this service as 5 star. Thank you Admiralo… Read Full Review

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★★★★★

“helpful efficient qyality”

Written on: 07/09/2014 by KennethLucas143 (1 review written)

Excellent staff. Made the whole experience stress free. Overall great customer service. Would highly recommend to friends and family… Read Full Review

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★★★★★

“replacement car”

Written on: 07/09/2014 by AndresHay (1 review written)

i had a no fault claim and Albany/Admiral arranged a replacement car whilst mine was being repaired. Very efficient/courteous service… Read Full Review

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★★★★★

“Brilliant ”

Written on: 05/09/2014 by zoe.whipps (1 review written)

Brilliant service, Would never go any where else, really happ with how quick everything has happened and professional everyone is… Read Full Review

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