Admiral Car Insurance Reviews - www.admiral.com

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★★☆☆☆
1.6 / 5
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Latest Reviews

★★★★★

“Car repaired at my choice of body shop no quibble”

Written on: 19/09/2014 by Mauricio250 (1 review written)

I damaged my car, my fault no-one else involved. £6.1k of damage to my car. The sent an assessor out but from me submitting the garage quotes to approval took just 7 days, the approval was given the morning after the assessor had been out. Repaired at the body shop of my choosing. A lot of this was down to the type of car. People are naturally quick to come on the internet and tell you of their problems. I'm more than happy to do the opposite and I've had nothing but outstanding service from… Read Full Review

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★☆☆☆☆

“Customer service- what service!?”

Written on: 18/09/2014 by WinstonChaney (1 review written)

I have used admiral insurance for 4 years. Every year I have had to challenge the price for the renewal as the original renewal price has always always increased regardless of the fact no claims have been made. Every time the price is challenged they miraculously find savings but only ever get close to matching other quotes. For example a search through a website comparing quotes gave me the price of £234 from admiral and yet there renewal quote was over £400. Fundamentally this company gets… Read Full Review

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★☆☆☆☆

“Absolutly horrible service”

Written on: 16/09/2014 by 84Curtis (1 review written)

Service is Horrible, Wales centre are really helpful when you need them, only time they are helpful is when they are getting money out of you (policy renewal or claim). Sold me a courtesy car cover that it turned out I was covered for in my policy anyway, got a new car, cancelled my policy and they threatened me with taking out the remaining premiums, there staff are inconsistent (I was told I would get a £60 refund then £13 - and they were doing me a favour giving me that!) absolute Bloody… Read Full Review

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★★★★☆

“Caring service”

Written on: 15/09/2014 by Joselyn71 (1 review written)

Thank you to everyone at Albany for the supportive and consistently caring service when dealing with my no fault claim. Everybody I spoke to was very sympathetic considering they deal with customers like me every day. The only person who was off hand was the person who initially told me how much my car was worth when I was speaking to the engineer dept. That is the only reason I haven't given 5 stars… Read Full Review

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★★★★★

“VERY FAST PROCESS”

Written on: 12/09/2014 by 132Sims (1 review written)

THANK YOU VERY MUCH THE PROCESS COULDNT HAVE GONE QUICKER OR EASIER. ALL DONE AND DUSTED IN UNDER A MONTH!!! COURTESEY CAR PROVIDED NEXT DAY BETTER THAN LIKE FOR LIKE, I WAS INFORMED OF EVERYTHING ALONG THE WHOLE CLAIM VIA EMAIL, LETTER AND PHONE, LOCAL CALL CENTRE VERY HELPFULL PEOPLE. I WOULDNT USE ANY OTHER INSURANCE COMPANY, I HAVE MY VAN WITH THERE SISTER COMPANY GLADIATOR AND MY NEW REPLACEMENT CAR WILL BE WITH ADMIRAL OUTSTANDING SERVICE THANKS AGAIN… Read Full Review

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★★★★★

“Great customer service experience from beginning to...”

Written on: 07/09/2014

Great customer service experience from beginning to end. I have been with Admiral multi car for many years now and always nothing is to much trouble. Getting us the best prices on our family multi car. Never expected to have an accident but it happens the service has been fantastic. They organised everything including medical and repairs. Can only rate this service as 5 star. Thank you Admiralo… Read Full Review

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★★★★★

“helpful efficient qyality”

Written on: 07/09/2014 by KennethLucas143 (1 review written)

Excellent staff. Made the whole experience stress free. Overall great customer service. Would highly recommend to friends and family… Read Full Review

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★★★★★

“replacement car”

Written on: 07/09/2014 by AndresHay (1 review written)

i had a no fault claim and Albany/Admiral arranged a replacement car whilst mine was being repaired. Very efficient/courteous service… Read Full Review

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★★★★★

“Brilliant ”

Written on: 05/09/2014 by zoe.whipps (1 review written)

Brilliant service, Would never go any where else, really happ with how quick everything has happened and professional everyone is… Read Full Review

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★★★★★

“excelent and prefect”

Written on: 05/09/2014 by Bowers124 (1 review written)

Very very good service. Excellent car very nice and high rated thanks for the excellent service which you have showed to us your customers after a car accident… Read Full Review

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★★★★★

“Excellent service”

Written on: 01/09/2014 by MrsDLR (1 review written)

I received excellent service from both Albany Assistance and Helphire. The staff were helpful and efficient and made sure that I knew what would happen at all times. The only problem we had was with the assessor who was from another company who was quite rude, but otherwise everything ran very smoothly with the claim. The car provided by the hire company was in excellent condition and delivery staff very helpful. Thank you… Read Full Review

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★☆☆☆☆

“Paid for full breakdown cover given dreadful service”

Written on: 29/08/2014 by unhappywithAdmiral (1 review written)

We bought full breakdown cover with Admiral multicar, great until we needed to use it. Our 20 year old son with only 7 months experience broke down at 9pm one evening and called Admiral, they use a another company for breakdowns called 'Call Assist' or rather 'call not assist'as it has turned out. They sub out to local garages, as do a lot of breakdown companies, the problem is if problems arise no one is accountable,our son was told the his car was firing on 2 of only 3 cylinders,he was told… Read Full Review

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★★★★☆

“Very Good Service”

Written on: 29/08/2014 by debstokes (1 review written)

I would like to say how happy I was with Admiral Insurance and Albany Assistance after the incident I had. I phoned Admiral on the day someone went into the back of my car end of June and my car was repaired by the end of July, it could have been quicker if I had not been away for 10 days! Great service. Every time I called the company they gave me the answers I needed. My hire car was waiting for me at the repair garage. I ask how long the repair would take and was informed one week. I go a… Read Full Review

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★★★★★

“fantastic service”

Written on: 29/08/2014

I received a fantastic service from this company. I would recommend them to every one. Friendly, quick and efficient… Read Full Review

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★★★★★

“Fantastic quick service”

Written on: 26/08/2014 by miHuber375 (1 review written)

Great service, very profession staff and nothing was too much trouble… Read Full Review

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★★★★★

“Very helpful”

Written on: 24/08/2014

A very good service,I was very grateful for all the help that I was given after my accident… Read Full Review

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★★★★★

“Fantastic service very much recommended!!”

Written on: 22/08/2014

Really please with the service we received no hassle job done!!… Read Full Review

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★☆☆☆☆

“Absolutely terrible company, avoid at all costs”

Written on: 19/08/2014 by Spliff01 (1 review written)

After paying an extortionate amount for my landrover, and my sons saxo to be insured with a muticar policy, and to add my other son to drive the landrover, i was gutted it was written off, but then to have admiral lie to me, and make false statements was inconceivable, twice they told me that this is the market value, twice i refused, and only got a better settlement when i made a complaint, still nowhere near its value, then a threatening letter, another complaint made to them, and now a bill… Read Full Review

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Robnliz's Response to Spliff01's Review

Written on: 21/08/2014

I had a admiral ins. Customer run into the back of me .has been a nightmare.. They wanted to wright my car off and made me an offer of about half to value of my car£1400. The bumper had to be replaced and a back light also a small paint job ... I took em to the small claims court ...they settled out of court and played me £2400 .

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★☆☆☆☆

“Appalling service”

Written on: 16/08/2014 by DavidOwen1 (1 review written)

We bought a 2 car policy. First problem we moved house and they charged a huge fee for changing our address. Insignificant in the scheme of moving house but why a huge fee to change something that they could have setup to change on line? Then my wife had an accident - of the no fault kind that happens when someone fails to stop at a roundabout with a 4x4. We finished up dealing with them, a claims handling company, a car hire company and a repair company. Why?? It was Admiral's problem not… Read Full Review

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★★★★★

“Good level of service”

Written on: 08/08/2014 by Nyasia391 (1 review written)

Overall a good company with excellent communication and satisfaction levels… Read Full Review

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