Admiral Car Insurance Reviews - www.admiral.com

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Latest Reviews

★★★★★

“Well looked after when my old car was written off”

Written on: 03/05/2015

My quite old car was written off when a van went into the back of it in a queue of traffic. By 4pm I had my hire car, a lovely new Yaris, delivered by a polite and helpful man. Everyone on the phone lines was very helpful and explained things clearly, There were some long calls, but only a few of them because the organisation was great. I was paid when they said I would be and it was no hassle to put my new car onto the existing policy… Read Full Review

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★☆☆☆☆

“Upset Angry Frustrated”

Written on: 28/04/2015 by busterbill (1 review written)

My car was hit by a Third Party whilst parked and unattended Police involved luckily his car was insured and it was no fault of my own! Referred to Albany Asistance for a hire car was refused as Third party who caused accident had not reported it to his insurers and could take a day a week etc! called Admiral back they don't provide hire cars! ping ponged back and forth. My car has now been assessed as a total loss Admiral will not provide a hire car informed to use public transport and claim… Read Full Review

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★★★☆☆

“£50 cancellation sting beware”

Written on: 28/04/2015 by Chance378 (1 review written)

Overall the service was excellent, I've never claimed so wouldn't know about that side. The website is good and it's all done electronically and it is easy to get in touch with them. Only problem which I think is a tad unfair is the cancellation charge. I had 25 days left to run on my policy and I sold my car, it was a second car and I just couldn't afford to keep it any longer. Instead of keeping quiet and letting the policy run out, I called Admiral and told them I'd sold it. They said, ok… Read Full Review

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★★★★★

“Prompt Friendly Service ”

Written on: 26/04/2015 by Matthiasy60 (1 review written)

Lovely new vehicle was delivered to me on time. Stress free support from Albany… Read Full Review

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★★★★★

“Seamless, Stress Free Repair”

Written on: 25/04/2015 by Stokesgf325 (1 review written)

After being rear ended, I contacted Admiral and within an hour, ALL aspects of the repair were resolved. From courtesy vehicle, to the repairer, even down to ensuring that I would be able to hand over my vehicle and have it returned on a Saturday. You would think that in a supply chain involving four parties things could get out of hand, but no, every step of the way all parties knew what stage the repair was at and what their responsibilities were. The highlight was when I went to collect my… Read Full Review

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★★★★★

“Excellent Customer Service When You Need It Most”

Written on: 20/04/2015 by Harristocrat (1 review written)

Admiral Insurance were most helpful following my daughter's no fault accident. Our claim was dealt with promptly and courteously, and we felt very confident that we were in good hands throughout. We were provided with a quality courtesy car whilst repairs were carried out to our own vehicle. Overall, we received excellent service from Admiral and it's associates. The only very minor negative was when the repair garage, Gold Motors, asked us to drive our damaged car to them for assessment (I… Read Full Review

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★★★★★

“Excellent service from ADMIRAL”

Written on: 17/04/2015 by Westham8 (1 review written)

The service I received from this Company was of the highest standard a customer could have. Excellent and prompt service from the admin staff during our telephone conversations was absolutely impecable. The staff made me feel so at ease, they comforted me, they were very concerned about my welfare during the period of sorting my car outs the car hire company they provided was excellent, the staff very polite and helpful. I cannot thank the company enough for the care I received. I recommend… Read Full Review

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★★★★★

“Excellent service ”

Written on: 17/04/2015 by mfClark405 (1 review written)

Thank you so much for your no problem 5 star service. You helped us in a difficult time when our car had been written off by a car crash. We are a family where we both work and need a car everyday. You were fast to get us what we needed and gave us a hassle free service. Thank you. We liked you friendly courteous service and your no hassle drop off and pick up. Your car you provided us with was excellent quality and very clean. Your staff was very polite and helpful… Read Full Review

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★★★★★

“Excellent service, quick and easy ”

Written on: 17/04/2015 by Bethsarg93 (1 review written)

Staff kept me informed, sorted all the problems out for me, I didn't have to do a thing! Very efficient and friendly staff, hire car was lovely and modern, sent my car to an excellent dealer that fixed it and my car looked brand new! Over all I have a very positive experience and would definitely use this company again… Read Full Review

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★☆☆☆☆

“Lies, Conspiracies and Random Number Generators”

Written on: 13/04/2015 by EllisWhalen (1 review written)

In addition to the usual annual torture of renewing our multi car insurance quote with Admiral, this year we have had the misfortune of needing to contact them twice to change cars. I realise that changing cars mid policy is, in Admiral world, a very strange thing to do but nevertheless that's the way we roll. On both occasions we got an online quote and then phoned them to update. On both occasions the figure we were quoted on the phone was vastly different than the online one. We are not… Read Full Review

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★☆☆☆☆

“Customer No Service”

Written on: 13/04/2015 by ChasityDay93 (1 review written)

Have had an ongoing problem with Admiral supposedly not being able to trace my husband as living at our home address. As he's on the electoral register, the HMRC database, DVLA and everyone else can find him here I suspect it is more likely down to an incompetent staff member inputting the data wrongly into the system. It has been made our problem to prove he lives at our home address and all the Customer service staff have done is tell us 1 thing, then another, no 2 same pieces of… Read Full Review

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★★★★★

“Great Service”

Written on: 12/04/2015 by McLaughlindj134 (1 review written)

When i called Admiral to report a bump the lad on the phone was superb. 110% professional. After i reported the bump my car was involved in i received a call from within 20 min from the people who were going to fix the car on Admirals behalf. Allenby were very helpful on the phone and worked around me and not a time scale. My car was assessed very quickly (2 Days.) It was only that long due to my work and the fact that i said the car was still road worthy. After that i received a call to book… Read Full Review

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★★★☆☆

“Not very helpful”

Written on: 10/04/2015 by Combs197 (1 review written)

Had a car accident where my car was written off took two days to get a courtesy car which I had to pay extra for even thou fully comp.very little contact with my insurance company as soon as they classed my car as written off car hire company gave me one week with there car so in the end I had no cheque towards a new car and no hire car and Im fully comp can gladly say when it's up for renewal i won't be using admiral!… Read Full Review

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★★★★★

“Couldn't wish for more”

Written on: 09/04/2015 by 396Sandoval (1 review written)

When a car crashed into my car I contacted Admiral and explained what happened. The lady I spoke with explained the process our claim would follow in very clear detail and within two weeks my car was repaired without any stressful moments along the way. What great service… Read Full Review

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★★★★★

“Great service”

Written on: 08/04/2015

Fast, reliable service. Took the stress out of organising the repairs for my car and delivery and collection of a hire car. Friendly staff, willingness to help and polite on the telephone. Touch wood I do not have another accident, if I do I will definitely utilise the service they provide. Thanks… Read Full Review

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★★★★★

“The best...”

Written on: 04/04/2015 by Zache (1 review written)

Best car insurance.... No 1 team... Best cover, nice talking to everyone, very helpful people, very polite… Read Full Review

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★☆☆☆☆

“Shenaningans”

Written on: 04/04/2015 by Parsonshb54 (1 review written)

I bought an insurance with the company as this was one of the cheapest quotes. After getting my front bumper damaged in an incident my car was underwritten and taken away as the costs of repair exceeded the value of the car. I didn't expect a 55 reg passat to be of less value then it's front bumper. I received less than a half of the market value of the car, even though it was still good to drive. It doesn't matter for them if the accident was your fault or not, they will still get your NCB… Read Full Review

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★★★★☆

“Aa in all”

Written on: 03/04/2015 by Johnrom (1 review written)

I have been unfortunately involved in two road incidents. One which I was at fault for. The other where I was not at fault for. In both cases I was looked after with professional help. Kept informed at all stages and made aware of all aspects of repairing my car and keeping me on the road. My car being resorted to a high standard.In the later case were I was slightly injured. Legal help was at hand and assisted with physio help quickly. Adding my recovery. All in all I am pleased with all… Read Full Review

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★★★★★

“After being involved in a crash that was not my fault...”

Written on: 03/04/2015 by Steverjones (1 review written)

After being involved in a crash that was not my fault Admiral were brilliant, they dealt with everything and kept me informed all they way, 2 days after the crash a loan car was deliverd to my house all arranged by Admiral. Honestly can't fault the service… Read Full Review

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★★★★★

“polite and efficient”

Written on: 03/04/2015 by EzraMcPherson225 (1 review written)

A very good service. Excellent communication between all parties. The hire car was very good and repairs carried out within a reasonable time frame… Read Full Review

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