Admiral Car Insurance Reviews - www.admiral.com

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★★☆☆☆
1.6 / 5
16.5% of users recommend this
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Latest Reviews

★★★★★

“Fantastic service very much recommended!!”

Written on: 22/08/2014

Really please with the service we received no hassle job done!!… Read Full Review

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★☆☆☆☆

“Absolutely terrible company, avoid at all costs”

Written on: 19/08/2014 by Spliff01 (1 review written)

After paying an extortionate amount for my landrover, and my sons saxo to be insured with a muticar policy, and to add my other son to drive the landrover, i was gutted it was written off, but then to have admiral lie to me, and make false statements was inconceivable, twice they told me that this is the market value, twice i refused, and only got a better settlement when i made a complaint, still nowhere near its value, then a threatening letter, another complaint made to them, and now a bill… Read Full Review

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Robnliz's Response to Spliff01's Review

Written on: 21/08/2014

I had a admiral ins. Customer run into the back of me .has been a nightmare.. They wanted to wright my car off and made me an offer of about half to value of my car£1400. The bumper had to be replaced and a back light also a small paint job ... I took em to the small claims court ...they settled out of court and played me £2400 .

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★☆☆☆☆

“Appalling service”

Written on: 16/08/2014 by DavidOwen1 (1 review written)

We bought a 2 car policy. First problem we moved house and they charged a huge fee for changing our address. Insignificant in the scheme of moving house but why a huge fee to change something that they could have setup to change on line? Then my wife had an accident - of the no fault kind that happens when someone fails to stop at a roundabout with a 4x4. We finished up dealing with them, a claims handling company, a car hire company and a repair company. Why?? It was Admiral's problem not… Read Full Review

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★★★★★

“Good level of service”

Written on: 08/08/2014 by Nyasia391 (1 review written)

Overall a good company with excellent communication and satisfaction levels… Read Full Review

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★☆☆☆☆

“home insurance”

Written on: 08/08/2014 by Mckenna460 (1 review written)

Do not wast your time go somewhere else,because it seemed like they did not want to know when i did not take any of the other ad dons to increase the price of the policy… Read Full Review

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★☆☆☆☆

“Dont return calls”

Written on: 06/08/2014 by Harley171 (1 review written)

My son had an accident in my car, insured by Admiral. It went to bodyshop,took 2 weeks to fit/spray bumper & repair bonnet, i rejected the repair twice. i contacted Admiral to complain, they never returned phone calls, excuses and "i apologise" were used in virtually every sentence. I logged a complaint to the manager of the "quality" section, still no response. The engineer has not returned phone calls either. The phone number is a premium rate which i have not been reimburst for after… Read Full Review

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★★★★★

“Admiral have been great for me”

Written on: 06/08/2014

I had an accident at the beginning of July which was my fault. Admiral have been absolutely great at processing my claim and dealing with the third party claims. Paid out for my write off within 3 weeks. Everyone has been really helpful, though I have had some conflicting advice from different team members I have been really impressed. Now I am finding a new car and obviously the premium has increased, and although it appears that another provider would be cheaper I am tempted to stick with… Read Full Review

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★☆☆☆☆

“no service high cost”

Written on: 03/08/2014 by ReubenSantiago (1 review written)

PLEASE READ THIS. JUST MIGHT SAVE YOU A HUGE HEAD ACHE, AND MONEY. After being insured with Admiral for a few years and choosing a what we thought was a really good level of cover, we found the price to be a touch on the high side. Though we thought well we hope to get what we pay for in the unlikely event that we will need it, And need it we did. Upon a visit to our local shop I had returned to my car with my shopping and put it in the boot. I then got into my driving seat and proceeded to… Read Full Review

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★★★★★

“Good Prices and Great support when needed”

Written on: 03/08/2014

Took out multi car insurance for myself, wife and daughter which saved us money compared with the individual ones we had with other companies. Recentley, when I had to claim for a non fault accident everything was handled excellently. New Mercedes courtesy car and excellent repair company, with help all the way from Admiral employees! Their help made a stressful situation very bearable… Read Full Review

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★★★★★

“Couldn't ask for more!”

Written on: 03/08/2014 by Braggha496 (1 review written)

I couldn't have gotten better service from Admiral. Every member of staff I dealt with were patient, clear, understanding and helpful. They all have a sense of humour (which lacks in most places these days). Dealing with you have made a stressful situation a lot less stressful. I've given detailed explanations of each step and what would be happening along the way. I have no faults or complaints. Well done all of you in the customer care team, fantastic! And thank you… Read Full Review

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★★★★★

“EVERYONE IS WRONG!!”

Written on: 02/08/2014 by sammyj1 (1 review written)

I can not fault this company at all, yes ive had cheaper quotes else where but ive stuck with them for over 5 years now, the last 2 years being on a multi-car insurance policy. nearly 2 weeks ago my partner had a no fault accident, within three days a settlement cheque for her vehicle was in the post to us for more money than i was expecting, a few days later the cheque arrives. everything went smoothly, and we even had phone calls each day to let us know on the progress and to check if we… Read Full Review

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★☆☆☆☆

“Waste of time. ”

Written on: 02/08/2014

Absolutely useless! I rang them up to confirm details of a policy, and asked them to email me a confirmation email, they said that was fine but after 2 days, NO EMAIL, I rang them up twice more asking for an email, each time they said that was fine, then I got fed up and asked for a letter to be sent in the post, one week later, still no letter. Waste of time… Read Full Review

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★★★★★

“Everyone is wrong”

Written on: 31/07/2014 by SarahBufferyx (1 review written)

I have received amazing service from Admiral & Admiral Law (Thank you Hannah Morgans) No issues what so ever. Everything sorted so quickly and my insurance is a fair price. I could get it a bit cheaper elsewhere but I would pay the extra just for the confidence that if anything happens in the future I will receive excellent service. … Read Full Review

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★☆☆☆☆

“poorest service ever”

Written on: 30/07/2014 by xhRoach95 (1 review written)

got a multi car policy one car total loss admiral holding other driver 100% at fault but wont release £650 excess. bought another car they reopened the closed policy to add new car and over charged they tell me they did not close the policy even though I have three letters from them advising this. the customer service is appalling and after using go compare they are far far cheaper than Admiral multi car save your money and use go compare… Read Full Review

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★☆☆☆☆

“Absolute joke”

Written on: 30/07/2014 by tim.25 (1 review written)

After 35 years of insuring cars fully comp I have never once heard of not having the benefit of driving other cars. After numerous phone calls and numerous poor excuses I am told that because I drive a van for a living on my companies insurance I work in the motor trade????? Fully comp does not mean fully comp here...It means comprehensive with restrictions I wait 3 days for a call from customer services still no call!!! The claims dept is worse...if you have to make a claim be prepared for a… Read Full Review

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★☆☆☆☆

“Watch out for admin fees on multicar”

Written on: 29/07/2014 by ChelseaHardy (1 review written)

Despite purporting to run an online system, to date Admiral have not allowed online changes or updates to the multicar policy, instead you have to phone. Just been charged £49 to change addresses - something you should really do if your kids go to and fro from Uni. It looks as though they intend to go online, but why would they, if they can make so much from admin fees? The system for viewing the policies online is quite messy if you make any changes to vehicles or drivers… Read Full Review

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★☆☆☆☆

“Very Poor avoid this company !!!!”

Written on: 28/07/2014 by tomjackjohn (1 review written)

This company is truly dreadful there is only one thing they are after and that is your money.The customer service is a joke and I would never go with them again.If your with them you better prey that you don't need to claim on them because they interrogate you and do what ever it takes to avoid paying out.Also they always assume its your fault and your to blame.They are nothing but stress avoid this company they just want your money and nothing back in return its that simple really… Read Full Review

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★☆☆☆☆

“the run around”

Written on: 24/07/2014 by GoffyB (1 review written)

After a compleatly not at fault accident i was offered the two options of hasstle free (they deal with all) or the other option. I took the hasstle free option only to be told there were no repair ctrs close enough so i had to take the other option. Four months later I am still trying to get the excess returned.. Ive spoken to 4 different people and now I have to speak to Admirallaw and start again. I would suggest you go to a more reputable insurence company for your cover unless you want to… Read Full Review

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★☆☆☆☆

“Sneaky and expensive”

Written on: 24/07/2014 by Hopkinshb485 (1 review written)

Just had my policy loaded by a few hundred pound following an accident where a lorry nearly killed my wife. She was not at fault and not driving a vehicle insured with Admiral. No claim was made on my wife's policy. I have cancelled my policy with immediate effect. It is interesting that this has happen just after my renewal where I had driven Admiral down because they had loaded the policy for automatic renewal. The call center is staffed by very nice people, but sadly they are not empowered… Read Full Review

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★☆☆☆☆

“1 star rating isnt low enough”

Written on: 24/07/2014 by Kennypf65 (1 review written)

those are kind ways of talking about this company we cancelled at end of insurance they sent no new paper work out, but happily continued to charge us. when we fund out we informed them they tried to charge us so we put block on the account they sent bailiffs round.... I am pretty sure they owe me money not vice versa. DO NOT USE THIS COMPANY they are a cancer o the world and we should hope they go out of business currently i am fighting to get our money back. Take my advice and dont touch them… Read Full Review

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