admiral car insurance reviews | Watch This Item.

Average Ratings
Customer Service3/10 Based on 45 ratings
Value for Money3.8/10
Reviewer Rating2.9/10
Overall Rating3/10 Based on 77 ratings

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28% Recommended20 out of 72 Reviews
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72 Review Centre Admiral Car Insurance Reviews

  • Full review by
    Guest.
    on 25th Jun 2009


    User Rating : 3
    Respect : 0

    Good Points: Claim handlers are pleasant and stay calm

    General comments: Car broken in to in a theft attempt but immobilizer stopped them. Initial contact with Admiral car insurance fine and car picked up by garage. Then nothing happens unless you chase, chase and chase some more then insist on speaking to people further up the food chain. If they say they've spoken to garage / police etc my advice is check for your self as the busy poor lambs may have been "mistaken"! On to day 14 and still not a spanner lifted by the garage. Oh and they joy of an 0871 premium rate phone number to do it through - look on the web and you can find a lower rate 0844 number.
    Guest's review and ratings     | 118 words

  • Review by
    Guest.
    on 5th Jun 2009


    User Rating : 7
    Respect : 0

    Been v good were competitive (with 5 yrs) 2009 quote not good third higher( if was only 30 i wouldn't change) will give opportunity to reduce if not will definitely change.
    Guest's full review     | 28 words

  • Review by
    Guest.
    on 4th Jun 2009


    User Rating : 1
    Respect : 0

    Multicar policy good value for money, however when making a claim for stolen car four months later I'm still being given run around. Admiral Car Insurance waiting for correspondence from me that has already been sent numerous times in numerous formats.
    Guest's full review     | 62 words

  • Review by
    britishscuba
    on 19th May 2009


    User Rating : 1
    Respect : 0

    Renewals. I have just received a letter from a debt collection agency saying I owe £81.24 for a policy with Admiral Car Insurance i canceled two months ago.After speaking to them they have told me that the letter i sent in was not received so this is the amount outstanding for the two months.I had sent the letter, enclosing the insurance documents as i have been caught out like this before so I was very careful.The man on the phone stated that my choices were to pay or to get a CCJ. What ...
    britishscuba's full review     | 144 words

  • Review by
    Guest.
    on 5th May 2009


    User Rating : 5
    Respect : 0

    I have been with Admiral since I passed my test in March 2008. I have not had any major problems. My only problem was when I had a claim made against me for causing minor paintwork damage to another car's bumper. Despite my protests at the extent of their claim, they allowed the other party to claim over £2200 for the damage caused, which in my opinion was ridiculousy extortionate. A new bumper could not have cost that much!
    Guest's full review     | 149 words

  • Review by
    Guest.
    on 2nd May 2009


    User Rating : 0
    Respect : 0

    just posted a comment but it gets worse. Eventually got through to Admiral Car Insurance after 19 mins. this is bad for trying to get a quote. offered 1100 online but to get monthly direct debit it was going to cost a whopping 650 more. unbeleivable. scrap the good points i made before. there are none.
    Guest's full review     | 53 words

  • Review by
    Guest.
    on 2nd May 2009


    User Rating : 0
    Respect : 0

    trying to get through to Admiral Car Insurance on phone for a monthly payment quote as first time customer. been on for 15 mins with no reply. talk about first impressions. rubbish!
    Guest's full review     | 43 words

  • Review by
    Guest.
    on 29th Apr 2009


    User Rating : 0
    Respect : 0

    NEVER INSURE YOUR CAR WITH ADMIRAL. After being given a fairly competitive quote on Admiral's multicar policy, I insured my car with them, as my partner has been a customer for a number of years. After I accepted their quote - I then received postal confirmation that this was £200 in excess of what I'd been quoted. As I was sure this was a mistake, I telephoned them (about 20-30 times as no-one would give me an answer, and no-one called me back when I promised) and was finally told that t ...
    Guest's full review     | 123 words

  • Review by
    Guest.
    on 25th Apr 2009


    User Rating : 0
    Respect : 0

    I thought admiral Car Insurance were quite good because they were cheaper than most other companies. Then I found out why. After paying £900 for the year and 2 months into the insurance.. I was hit head on by an uninsured driver in a stolen car, who was speeding and had ran a red light. So I wasn't at fault at all. Anyway.. my car was written off. Admiral didn't bother finding any details out from the police on the fact that the car was insured by the girlfriend of the driver, thus if th ...
    Guest's full review     | 235 words

  • Review by
    Guest.
    on 11th Apr 2009


    User Rating : 0
    Respect : 0

    i took out the Admiral Car Insurance policy online and ended up paying the full year cost when i wanted a monthly debit, then after very lengthy calls at my cost and being left on hold for 15 mins at a time and having managment refuse to talk to me i get informed there is no one who can send the required fax to re imberse my money so i can access no money in my account. so they have had 1 year and 1 month money from me, this has o be the worst customer care i have ever come accross, i am dissgus ...
    Guest's full review     | 104 words

  • Review by
    Guest.
    on 3rd Mar 2009


    User Rating : 2
    Respect : 0

    First it took 27 minutes to speak to Admiral Car Insurance, who then couldn't help. Mostly I gave up ringing. Said we had asked for personal accident we did not want, and a courtesy car which was apparently only for when your car is totalled, but said we did not ask for the main extra of breakdown cover, even though both I and my son were on the 'phone asking for it. They said the recording backed them up, but just read out bits selectively, and would not let us hear it, nor give us a copy unl ...
    Guest's full review     | 221 words

  • Review by
    saltire1
    on 16th Feb 2009


    User Rating : 7
    Respect : 0

    Was rear ended at a roundabout. Car still driveable. Garage couldn't get me a courtesy car for 3 weeks. So it was 3 weeks before car went in for repair. Supplied all details to Admiral Car Insurance who in the main were efficient. Kept getting emails from Albany Assistance on the legal side saying they couldn't trace the other party. This was despite me giving Admiral (and Albany), the type of vehicle that hit me, reg number, company that owned vehicle, company contact number, contact at compan ...
    saltire1's full review     | 162 words

  • Review by
    harveypg
    on 27th Jan 2009


    User Rating : 3
    Respect : 0

    Admiral Car Insurance. The premium was competitive and the call Centre was UK based. When we had an accident which was caused by a third party who admitted liability in writing it took more than two months to sort out and still has not been finalised. I found Albany Assistance, their Legal partners, to be very unsatisfactory and difficult to contact. I thought their website which is supposed to update you on your claim was difficult to access and seemed to be hardly ever updated. OK a low premiu ...
    harveypg's full review     | 141 words

  • Review by
    blodwen
    on 21st Jan 2009


    User Rating : 10
    Respect : 0

    I have been insured with Admiral for years, never had any issues at all, whenever I phone Im not kept waiting for ages and its nice to speak to a human being rather than having to press numerous buttons to get through to the right person! Pirces are reasonable - would fully recommend them! Excellent friendly staff, no ridiculous automated press 1..2..3..!
    blodwen's full review     | 61 words

  • Review by
    Guest.
    on 23rd Dec 2008


    User Rating : 5
    Respect : 0

    I was hit in a car park ands the person addmitted liability. This was on Thursday. The claim was handed over to their claims management compnay calld Albany who are a distaster area. I rang and they gave me the wrong information, the guy just wanted to get rid of me, or atleast thats how it felt. They rarely returned my calls they do appear to speak to each other, some different always deals with you. FINALLY they sorted out with Zurich the issues and arranged to collect the vehicle for repair ...
    Guest's full review     | 191 words | 1 comment added.

  • Review by
    jagrbutt
    on 18th Dec 2008


    User Rating : 0
    Respect : 0

    We were the victim of another driver reversing into out car in a local shops car park. Reporting the claim was straight forward, but from then on it was downhill all the way. Admiral Car Insurance deam the claim to be a "non Fault" claim and refer us to Albany Assistance - which again required going through all the details of the accident. Then they called us back to advise us that the local garage for the repair estimate would be in touch.... NOTHING., We called the garage and booked in the ...
    jagrbutt's full review     | 247 words

  • Review by
    Captainanarchy2000
    on 9th Dec 2008


    User Rating : 6
    Respect : 0

    Really cheap online quote to insure two of us fully comp on 3 cars, similar in fact to our previous individual quotes for one car each. When I phoned up to arrange it the quote went up a massive £170! Additions included Premium tax, admin cost and interest for direct debit, they added 23%! exactly what they advertise the multicar reduction as.
    Captainanarchy2000's full review     | 110 words

  • Review by
    Guest.
    on 14th Nov 2008


    User Rating : 10
    Respect : 0

    Had a claim, their staff were very polite and my claim dealt with very fast. I have been with them for many years and would 100% renew with them. Very good all round insurer, would use again and again. Keep up the good work Admiral. And the multi-car policy is a god send save £ £ £.
    Guest's full review     | 53 words

  • Review by
    02ClioII Rank: Corporal
    on 11th Nov 2008


    User Rating : 8
    Respect : 0

    My wife and I have a Porsche and a Clio which we insured with Admiral. Given that my wife was still a learner, the cost of insuring both cars on a multi car policy (with my wife as first driver on the Clio and me as first on the Porsche) was cheaper than just insuring the Porsche on it's own with any other company! Further to that, when my wife passed her test, they charge only £14 extra to have her named on the Porsche! (I obviously won't let her behind the wheel of the Porsche without m ...
    02ClioII's full review     | 207 words

  • Review by
    Jackie N Chris
    on 17th Sep 2008


    User Rating : 0
    Respect : 0

    Was on single insurance and asked to change to multi car due to getting another car. they said it was no problem we had to pay £17 admin charge to change of which we paid and was told we owed nothing else in fact they had over charged us by £78 and sent us a cheque.We had the new policy come through the post which had lots of details they had got wrong. when on the phone they admitted they had made a mistake and they could correct it but I would have to pay £17 admin charge ...
    Jackie N Chris's full review     | 128 words


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