Admiral Car Insurance Reviews - www.admiral.com

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★★☆☆☆
1.8 / 5
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Latest Reviews

★★★★★

“Very Helpful.”

Written on: 22/12/2014 by 78Bartlett (1 review written)

They were prompt and thorough. Took the hassle out of sorting out arrangements. Telephone conversations were clear and staff were happy to answer my questions or go over details for me… Read Full Review

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★★★★★

“Excellent service”

Written on: 21/12/2014 by AlondraHouse450 (1 review written)

Excellent customer service, repair was of a professional and detailed finish. I would highly recommend this service to family and friends, many thanks… Read Full Review

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★★★★☆

“Efficient and Professional”

Written on: 19/12/2014 by King497 (1 review written)

Thanks for the service in getting me back on the road so promptly. From picking my car up, and having it delivered post repair i was very happy with the professionalism received… Read Full Review

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★☆☆☆☆

“lied about repair quote cost.”

Written on: 16/12/2014 by OsvaldoAllen (1 review written)

My car got bumped while parked in the street by an unknown driver . When we reported and the car damage was assessed we were told because the car had had a previous accident which we did not know and the car had been repaired , Admiral would not insure the repair and they would give us the repair cost.That was ok until we found out that the quote that they told us, was not the quote that they were given by the repair shop since a copy was posted to us as well. We confronted the admiral… Read Full Review

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★★★★★

“Awesome service, very impressed”

Written on: 10/12/2014 by Brylee156 (1 review written)

When my car had paint chucked over every surface (lovely area I used to live in) I thought it would be a write-off as it was an expensive fix but Admiral had the car put in to a local auto centre who did a fab job with the respray. Communication was good and service was very prompt, with car to use in the meantime so I could carry on with work as normal. Also had to claim for a windscreen crack. Both times there was no hassle at all in claiming and no claims bonus was protected in the first… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 10/12/2014 by Barrettkv18 (1 review written)

I've been really impressed with Admiral customer service recently - I've had to call them three times in the last month, and every time I was straight through without being in a long queue or on hold. Each representative was incredibly friendly, polite and helpful and gave me advice that definitely had my own best interests in mind rather than the company's. I spent quite a long time on the phone going over different options and they were very knowledgeable and happy to discuss things in detail… Read Full Review

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★★★★★

“first class service”

Written on: 10/12/2014 by nessa67 (1 review written)

First class service from start to finish, excellent customer service car dropped and collected from an address of my choice. No interuptions to my daily routines as didn't need to be in when dropped off or collected. Excellent… Read Full Review

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★★★★☆

“Excellent communication”

Written on: 08/12/2014 by Tucker404 (1 review written)

I will keep my review as short as possible Trouble with reviews are that people always leave bad review so I would like to add a good review I had a bit of an incident where it was my fault but admiral dealt with it very professionally and communication regarding the progress was very good and was resolved very quickly, though I lost my no claims bonus but that's a no brainer as to why. They are very competitive with thier prices for fully comp insurance. Definitely recommend them!!… Read Full Review

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★☆☆☆☆

“very poor communication”

Written on: 05/12/2014 by nickhoddesdon (1 review written)

Reported accident to admiral all ok. Got put through to Albany assistance who have been very poor with communication. Took car to garage to repair albany had cancelled repair and I knew nothing. Then out of the blue I received a cheque with no explanation. My car was written off and I had no idea. Too many companies dealing with an accident and lack of communication… Read Full Review

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★★★★★

“ service”

Written on: 30/11/2014 by 394Tilley (1 review written)

Quick, friendly efficient first class customer service. Superb communication. Refreshing to be treated with such efficiency. Could not fault. And highly recommended. Thankyou for a first class service… Read Full Review

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★☆☆☆☆

“Mid-term adjustment rip-off”

Written on: 30/11/2014 by JaceSalisbury (1 review written)

Secured a discounted rate at renewal but when it came to changing my car six weeks later, they applied a standard non-discounted rate to my policy which generated a c.£90 charge. You would think a discount would apply for the duration of the contract wouldn't you? Well, Admiral think they can do whatever they like once the contract begins... AVOID this company… Read Full Review

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★★★★★

“Fantastic service ”

Written on: 30/11/2014 by Xzavier111 (1 review written)

When I had my crash I was put on to Albany which helped out so much very thankful always very helpful when ever I called and they would call when they hear any news to let me know straight away and would also send an email as well it all was dealt with very fast so I am very thankful to them very satisfied with their service highly recommend would definitely recommend to everyone… Read Full Review

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★★★★★

“Happy Customer”

Written on: 30/11/2014 by Ashworthxb336 (1 review written)

I am very pleased and impressed with the service I have received after a recent not blameworthy accident. My case was dealt with swiftly and efficiently making it a stress free process. My claim is now settled and I am happy customer so thank you very much… Read Full Review

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★☆☆☆☆

“Dont ever change your insurance”

Written on: 29/11/2014 by j.gotelee (1 review written)

I changed my car for a small van. Admiral told me they couldnt insure it so I asked to remove my car from 01/09/2014. For reasons unknown they took my car off the policy from 26/08/2014 leaving me driving around without insurance. Automatic renewal went to my wife with my car still on it and they took payment for both cars from my account. When I rang up it was a case of oh well you had the paperwork its your fault and by the way as its no longer a multicar account the premium for your fiesta… Read Full Review

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★★★★★

“first class very good all round”

Written on: 29/11/2014 by Collind391 (1 review written)

all staff members that contacted me were very good 5star… Read Full Review

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★★★★★

“Professional excellent service”

Written on: 28/11/2014 by wpSears320 (1 review written)

From start to finish Hassel free no nonsense service. The service was efficient very helpful and professional I was treated as a valued customer, Everything was completed for me I was updated every step of the way with any extra help provided, easy to get hold of and very polite. I was signposted to other help and the timw scale was excellent from star to finish… Read Full Review

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★★★★★

“Hassle free Insurance”

Written on: 23/11/2014 by smFuller228 (1 review written)

Excellent, just Phoned up and it was taken care of. No problems whatsoever .Great help on the phone, Excellent repair work and excellent hire car company. I'm definatly a happy customer :-)… Read Full Review

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★☆☆☆☆

“Dishonest, disingenuous, unhelpful and arogant. Do not...”

Written on: 19/11/2014 by Clive62 (1 review written)

Yet again i am looking back on 4 hours of my life I will never get back. This is absolutely the last time I will use Admiral Motor Insurance. Every year at renewal time we go through the farcical dance that is Admiral's customer care. They offer overprice renewal quotes which invariably are reduced, but not before hours of arguing, waiting, and research on everything from internet quotes which don't match up to outright lies about insurance classes. Due to my refusal to accept their farcical… Read Full Review

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★★★☆☆

“Efficient, but a large hike in renewal price”

Written on: 17/11/2014 by ReidMead195 (1 review written)

Been with Admiral and their multicar policy for 4 years mainly because it was very reasonably priced, despite an initial problem when setting it up with their adviser (Cory) trying to sell my wife extra insurance by telling her she was going to die (I complained but they had 'problems that day with recording conversations'). I have changed car this year and only a small extra premium was payable to cover a car 10 years younger than previously. They also answered the phone quickly when contacted… Read Full Review

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Rutdawson's Comment

Written on: 19/11/2014

Hi there,
I've had the same issue as yourself but the problem I'm finding is someone else as reputable(ish). Can I ask who you went / going with as replacement?
Cheers,
R

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Blue1927Bird's Comment

Written on: 19/11/2014

Sure - went with Chaucer Direct. Very efficient staff at a Kent call centre, legal cover included in price and so they were very competitive by the time you added on the extras from other initially cheaper quotes generated by the price comparison website. They were in Autocar's 2014 top ten and have good reviews on this site, which was good enough for me. We'll wait and see, but so far so good. Good luck! N

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★☆☆☆☆

“terrible”

Written on: 16/11/2014 by 1990Klein (1 review written)

company is super fast and efficient to get your money off you a shame its not the same when trying to get proof of no claims back from them 3 weeks of phone calls to a premium number and still don't have it to give to my new insurer… Read Full Review

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