Admiral Car Insurance Reviews - www.admiral.com

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Latest Reviews

★☆☆☆☆

“My policy is near to the end of term but I don't want...”

Written on: 17/07/2014 by James453 (1 review written)

My policy is near to the end of term but I don't want to have renewal. I phoned (0871 premium) them only for adding a third person until the end of the term and wanted stop afterward, no renewal, and I will be charged additional cost of £17. All was agreed and confirmed. But when I received the email the third person name was wrongly spelt. So I phoned again (0871 premium) to change the spelling of the third person, all seems okay. But then when I received email although the third person was… Read Full Review

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★☆☆☆☆

“Robbers!”

Written on: 17/07/2014 by Sambora79 (1 review written)

I used to have a multi-car policy with Admiral. I cancelled the policy after 2 years due to the fact that a no fault claim I had at the time going through then was taking ages and their customer service at that point was hopeless. It took 14 months to settle the claim, they refused to replace my daughter's car seat that she was in at the time of the incident so had extra costs replacing that initially and they also for that period of time held back and refused to acknowledge my no claims… Read Full Review

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★☆☆☆☆

“Auto renewal taking money from account without any...”

Written on: 11/07/2014 by MicahWooten370 (1 review written)

I just stopped my auto renewal with admiral who took money from my account without my concent and after informing them that I was not interested in auto renewal. Since being a loyal customer not they only took the money from my account with no concent they also have me a new cover that was double the price from an other honest insurer. So pleased I m no longer with them and no intention to go back any time in future. Also you have to pay so much to call and you spend endless waiting on the… Read Full Review

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★★★★★

“Outstanding customer service”

Written on: 07/07/2014 by JBraithwaite (1 review written)

We inadvertently missed renewing our daughter's policy with Admiral as my husband's card details had changed so the annual automatic debit failed. As we were then on holiday we did not receive the warning letters sent to our address stating that after a temporary extension the policy would be lapsed. My daughter who lives many miles away was therefore driving around with no insurance cover and the day after the policy finally lapsed she was hit by a drunk driver. It was only then that she… Read Full Review

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★☆☆☆☆

“First claim through admiral now wish i didn't own a car!!!”

Written on: 03/07/2014 by slanser (1 review written)

I was involved in an accident on a steep hill in South Cornwall on a friday. I was making my way up hill at no more than 5 to 10 mph, with my mother, her best friend & myself in the car. The car was already struggling slowly uphill as we were transporting all the clothes, decorations & cake for my wedding the next day in Liskeard, North Cornwall. I know these roads very well, as I’ve been coming to that part of Cornwall for many years, so I always make sure to hug the hedgerow, as I’m aware… Read Full Review

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Jasoncooke93's Response to slanser's Review

Written on: 06/07/2014

Purchase a car camera - with gps (details your speed and location) if your budget allows. No more failed insurance claims.

I use the BlackVue brand, even the 720P video it produces is superb quality. I do not work for the company. Any in car cam is recommended over having none.

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★☆☆☆☆

“Phoned for advice re damage at airport car park”

Written on: 29/06/2014 by Marina399 (1 review written)

When I phoned to renew I was told that because I had phoned to quire whether it was worth claiming I had lost my no claims bonus don't use admiral… Read Full Review

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★☆☆☆☆

“Upselling and Upgrading Nightmare!!”

Written on: 25/06/2014 by MooLou (3 reviews written)

Never again. I always shop around for any new insurance policy and this year was no different for our buildings and contents insurance. I spend ages on the comparison websites and generally end up with a good deal, paying less than the previous year. This year Admiral kept coming up with competitive quotes so I clicked through to their website thinking I would be able to buy the policy online. Oh no.....you have to call them. This is where the fun starts. I fully expected them to to run through… Read Full Review

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★★★★★

“Claim review for a Third Party”

Written on: 25/06/2014 by DavidRicketts (1 review written)

I was involved in a serious Motor accident with someone insured with Admiral Motor Insurance and was contacted by Mr Johnathan Davies from that company who quickly offered me a fair price to cover the write off value of my car. Mr Davies then offered to discuss my personal injury claim and we quickly agreed a settlement of my claim for £1250 to cover lacerations to my arm. I would highly recommend the service given by Mr Davies and Admiral Motor Insurance and intend to insure both my cars… Read Full Review

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★★★★★

“Excellent service”

Written on: 20/06/2014 by MakhiDoherty101 (1 review written)

Very helpful adviser, and they didn't take the money out of my account until the day the policy started… Read Full Review

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★☆☆☆☆

“Avoid like the Plague”

Written on: 18/06/2014 by Dalbe (1 review written)

I have been with Admiral for about 5 Years and have a 5 car Multicar Policy with them, I was involved in an accident in December 2013, I was waiting at a set of traffic lights when I was hit by a Cab Driver, I reported the accident to Admiral who contacted the Cab company who accepted full liability, so you would think everything would be straight forward, well wrong. It is now June and the claim has not been finalised, firstly Admiral insisted I use an "Admiral authorised" repairer who… Read Full Review

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★☆☆☆☆

“Worst Service Ever Encountered”

Written on: 06/06/2014 by KeenanSnyder1958 (1 review written)

Whilst Admiral as an insurer is relatively efficient, Admiral Law has provided the worst service I have ever encountered. We are now 1 year in to trying to settle a small claim. Nothing ever happens without chasing or having to follow up action; lost post, lost files etc etc. The staff seem to have zero motivation to settle or process claims on customers behalf. Dealing with Admiral Law has actually been the worst part of the whole incident including the accident itself!… Read Full Review

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Steph9933's Comment

Written on: 18/06/2014

I had the same trouble their attitude was disgusting they say they were going to phone you but you ended up chasing them when you could actually get a hold of your case handler and now my mam is having the same trouble even though the case is straight forward and the other party admitted full liability straight away
It's the worst service I have ever known they cause more stress than what the actual accident caused

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Rachael14's Comment

Written on: 30/06/2014

I'm in a similar situation. I accepted the settlement figure on the 23rd april, I was told that I would receive my cheque within a maximum of 8weeks. Exactly 8weeks later I received a phone call saying I was being assigned a new case handler and that the other sides insurers had no idea that I had agreed to settle and close my claim. I was told that I would be kept up to date with what was happening and that I would have my cheque asap. Another 2weeks have passed and I have heard nothing! I have emailed the complaints department and surprise surprise they have also failed to contact me. Its so frustrating!!

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★☆☆☆☆

“They have no idea at all - a chimp could do a better job!”

Written on: 05/06/2014 by Kennedy186 (1 review written)

They have no idea at all - a chimp could do a better job! They do not know what they are selling, what cover they provide and none of them speak good English. Their cover is very second rate, take a good look at the policy - it's cheap for a reason. I cancelled within 11 days. … Read Full Review

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★★★★★

“awesome”

Written on: 03/06/2014 by Adams1967 (1 review written)

my multicar insurance is due in about 3 weeks so out of curiosity I went and got quote elsewhere. I got quoted with Aviva for about £70 less than I pay at the moment and so phoned Admiral up and spoke with someone for a little while and managed to get my renewal down to the quote offered by Aviva but with way better benefits alongside. I couldn't be happier to be honest with you. I know a lot of people just blindly take the renewal quote but it certainly pays to get an idea of cost elsewhere… Read Full Review

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★☆☆☆☆

“Terrible terrible service”

Written on: 03/06/2014 by McManusgz284 (1 review written)

Took out a policy on price comparison site , admiral phoned me within minutes of me getting quote although (i checked afterwards) i had ticked no contact , seemed nice chap very helpful asked about husbands car could they offer a quote on his car told him not sure when renewal due sometime June , so he did a quote and dated it 1st June JUST A QUOTE ONLY A QUOTE. The chap said he would contact me 2 weeks prior to 1/6/14 to just to go over details and to get actual renewal date and to see if i… Read Full Review

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★☆☆☆☆

“The service received is so poor.”

Written on: 30/05/2014 by Jimenah445 (1 review written)

The service receive is so poor, had a car accident 2013, and when look at my car they stated their no way my car was damage the way I said. They refused to assist and I had to deal with the other party insurance to get my car repair( with they accepted and repair with no issue). On Renewal admiral put up my insurance by £400 and then tells me is was because of my claim I made even though it was a non-fault accident. I then look and find insurance companies a lot cheap than my previous renewal… Read Full Review

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★☆☆☆☆

“discusting service”

Written on: 28/05/2014 by jane9 (1 review written)

after recieving a voicemail on my phone from admiral to say i had been involved in a accident on the 4th april 2014, i rang them back for more info, they said all they could say is where the accident happened and that it was my registration that had been given and the police has been involved so i went on to say i havent been involved in the incident and told them they must have the wrong registration number , since then i have spent £37.00 on phone calls to admiral trying to sort it out,my… Read Full Review

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★★★★★

“Excellent Service”

Written on: 28/05/2014 by CaitlinGriffin (1 review written)

Used admiral on a brand new car, wrote it off early into the policy. Service i received was excellent and they were very helpful and there was no problem with them paying out for my car. Whenever they said they would call me back they would at the time stated and I found they staff very courteous and made the whole experience a lot easier… Read Full Review

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★☆☆☆☆

“Taking money illegally”

Written on: 22/05/2014

My partner had insurance with admiral and because of the extra cost of paying monthly... I paid her insurance for the year in full. When her renewal came it was more expensive than before...even though she hadn't claimed. She looked elsewhere and got a much cheaper quote, so she got a new policy elsewhere. We looked at how to cancel the renewal and eventually found their email and cancelled it. I found out later on that they had taken the renewal out of my bank without my permission...I… Read Full Review

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★☆☆☆☆

“Awful company, hidden costs”

Written on: 19/05/2014 by Head1986 (1 review written)

We chose admiral based on a reasonable quote, after being with them for 8 months and paying the quoted price, they deducted another payment two days after our usual direct debit. On calling them, we found them extremely unhelpful and were told they were within there rights to take our money as they had misquoted us originally. There was no communication of this previous to them taking our money, which caused us to be charged by our bank a daily overdraft usage fee as we could not afford this… Read Full Review

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★☆☆☆☆

“Complete joke!”

Written on: 14/05/2014 by Natalieclark86 (1 review written)

Wow 3 months on I had a non fault accident with a few dents and minor damage . For 8 weeks no repairs had been started . 3 months on Albany assistance have terminated my hire car and my car is still unfixed and now doesn't drive . Now the garage drove my car perfectly fine from my house to the garage and now this is somehow my fault . I have now been left completely car-less and an undrivable car still at the garage unrepaired. Admiral do not accept any liability but they don't mind taking my… Read Full Review

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