Admiral Car Insurance Reviews - www.admiral.com

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Latest Reviews

★★★★☆

“Fast and friendly service”

Written on: 24/07/2015 by Ellien382 (1 review written)

I had a major accident on a Thursday at 7 pm. By 5 pm on Friday I had a courtesy car. Unfortunately my car was a write off. I agreed a very good compensation two weeks later. Three weeks after the accident I received my cheque and I had a new car a couple of days later. However the whole experience was not only about speed. Every contact with Admiral and Albany was friendly and helpful taking me through the mysteries and intricacies of car insurance in an easy and clear way… Read Full Review

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★★★★☆

“Speedy professional service”

Written on: 24/07/2015 by irMaynard1974 (1 review written)

Found to be very quick and stating the fax replacement car was on the same high standard as my own overall very happy with the professional service given… Read Full Review

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★★★★★

“outstanding service ”

Written on: 24/07/2015 by NatZ1982 (1 review written)

I cannot fault Admiral insurance at all! Customer service has been top class and Admiral have set my mind at ease by dealing so quickly with my claim! I had a hire car the day after my accident, commenced physio the same week and have been kept upto date with everything. They have done everything they can to make such a horrible experience far less stressful and have helped me so much! I have recommended Admiral to my family and friends and I am renewing my policy! It's not until you have to… Read Full Review

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★☆☆☆☆

“Below market payout”

Written on: 24/07/2015 by PresleyMcLaughlin (1 review written)

I have had Admiral as car insurance for a few years. A few weeks ago my parked car was hit by a bus and non-economical to repair. The final valuation provided to me by Admiral is two thirds below what it would cost me to buy a similar car. Absolutely no adjustments for low mileage and good condition. I will look to switch car insurance company asap… Read Full Review

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★☆☆☆☆

“Awful service!”

Written on: 21/07/2015 by kpercival85 (1 review written)

Most awful company I have ever dealt with, and will NOT be renewing my insurance with them. I was reversing out of a car parking space, and another driver pulled in behind me. I tapped his car (doing less than 2mph) and have lost a tiny ammount of paint off my bumper...about the size of a 5p. He claimed i had dented his car in two sepwrate places. Spoke with Admiral who said although he pulled in behing me,i was liable as i was reversing regardless of his actions and,after speaking with the… Read Full Review

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★☆☆☆☆

“canceled my insurance”

Written on: 19/07/2015 by edwardich (1 review written)

after I paid, they canceled my insurance, there are some jerks … Read Full Review

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★☆☆☆☆

“Don't use this company (cheats)”

Written on: 05/07/2015

They are liars and cheat,wanted to change policy from old car to a new car would only renew for 6 month,price kept changing price in two different phone call,when trying cancel policy found cheaper on other sites ,return money from policy started at £145:33and finished at£19:00 admin fees and 44mins on phone force to keep policy had to pay £104 to stop lose of £145:33,stay away don't use these sharks… Read Full Review

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★★★★★

“Great service with amazing people”

Written on: 05/07/2015 by Jessoakes (1 review written)

Such a helpful company, one of their drivers went in to the back of me. I ended up working it all out with their insurance rather then going through mine to do it as they was so helpful. Arranged a hire car for me and took my car away, prompt with payout after my car had been wrote off. Only downfall was they sent my car to salvage before I could collect my personal items but after a few phone calls they managed to sort it out for me and refund me for my goods. Pleasant people to speak to and… Read Full Review

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★★★★★

“Marvellous”

Written on: 05/07/2015 by xaChase385 (1 review written)

The whole experience was dealt with in a thoroughly, professionally, and totally easy way!… Read Full Review

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★☆☆☆☆

“Rubbish communication”

Written on: 03/07/2015 by Bennett154 (1 review written)

I recently had an accident whereby I went into the back of someone who had slammed on in front of me. I rang admiral and was honest with them and said I had a bump. There reply was to contact the other party ( as they said it was a legal requirement to do so) to see if they would like to make a claim. I was told I would get a call to let me know the out come. I didn't... I then called a few days letter to be told the claim was going through and admiral were just waiting to pay out. I then asked… Read Full Review

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★★★★★

“highly recommended/ best car insurance ever.”

Written on: 03/07/2015 by Wren251 (1 review written)

I am SO impressed with the staff and customer service from Admiral insurance. They are so helpful friendly and just SO nice to deal with. I am amazed by the way they dealt with my claim when I had a car accident. They made the whole process so easy and within no time I was sent a cheque to cover my loss . They score 10 out of 10 from me. Although my renewal was due and I could have got it cheaper I decided to stay with Admiral as they were definitely the best… Read Full Review

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★★★★★

“Always Admiral for excellent service with Vehicles”

Written on: 03/07/2015 by CashFitzsimmons (1 review written)

I has excellent service when my vehicle was in accident when Admiral took care of arranging repairs, delivery and pick up courtesy vehicle of the same type, delivery of fully repaired vehicle in good time as promised. Highly recommended company… Read Full Review

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★★★★★

“Best Car Hire Ever”

Written on: 03/07/2015 by mikescriven (1 review written)

From start to finish the whole service was fantastic,so easy to use, the delivery and quality of the supplied vehicle was exceptional and exceeded what i was expecting, the delivery of the vehicle to my work premises was earlier then expected, and collection of the vehicle was hassle free. Would use again and recommend this company to anyone that needs a hire vehicle… Read Full Review

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★☆☆☆☆

“Worst customer service ever, liars, cheats, ”

Written on: 02/07/2015

Admiral have been nothing but hassle, after an accident which wasnt my fault, i rang up to tell them what had happened so they know, everything was fine. A couple of weeks later got an email from them saying that they had paid out money to the other person in the accident with out no investigation, no letting me know what was going on. Wben ever i call them to sort it they say they will ring me back with an answer and they never ever get back to me. What i told them was twisted to say that the… Read Full Review

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★★★★★

“fab service ”

Written on: 28/06/2015 by Bernard388 (1 review written)

After our accident we called admiral and everything was dealt with minimal fuss. The advice and support received was superb and we kept up to date with all the proceedings. Just waiting for the final bits to be sorted and we can put it all behind us thankfully. many thanks admiral and Albany… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 27/06/2015 by redge91 (1 review written)

First, Admiral gave me a good value quote that was very competitive. Unfortunately I had an incident that was my own fault. Admiral were very professional and took care not to overload me at the scene of the incident and afterwards as they had obviously realised the trauma that the incident can cause. They offered excellent advice over the phone and were very thorough in their assessment. Despite the claim being my fault Admiral seemed to treat me as if it wasn't and gave me respect and took… Read Full Review

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★★★★☆

“Quick and easy support following no fault accident”

Written on: 26/06/2015 by Nicolas42 (1 review written)

Both the staff at Admiral and Albany who provided car hire and support to get our car repaired were very helpful, understanding and quick to get all issues resolved. We were provided with the same model car as ours which helped and gave us the impression that staff were trying to make things as easy as possible for us. We had regular feedback on what was happening with our claim and were helped by being offered flexible times and place for delivery and collection of the hire car. Can highly… Read Full Review

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★☆☆☆☆

“won't stop calling me”

Written on: 25/06/2015 by Keegan145 (1 review written)

Admiral won't stop calling me regarding multi car insurance. I have told them we are not interested in insuring our second car under a multi car policy but they are getting as bad as those consumer phone scam survey calls. Wish I had gone with someone else!… Read Full Review

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★☆☆☆☆

“POOR POOR POOR ”

Written on: 23/06/2015 by Superman6 (1 review written)

Hi To ANYONE who requires insurance of any type I URGE YOU NOT TO USE THIS COMPANY the they are dreadful, un responsive negative it's currently taken me almost 4 months to resolve a simple claim!!! It's still not sorted DONT USE ADMIRAL IF YOU WANT SERVICE.. you wont get any at all… Read Full Review

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★☆☆☆☆

“horrific customer service, avoid at all costs”

Written on: 22/06/2015 by Mayesies (1 review written)

After 2 hours and 7 different members of staff my issue is still not resolved. I thought it was relatively straight forward, someone drove into the side of us, admitted liability and are paying for the damage I'm full, all admiral need to do is transfer insurance to the courtesy car. Pretty standard I'm car insurance terms but even this seems too difficult. The staff I dealt with ranged from incompetent to down right rude. Should my insurance cost double elsewhere at renewal I will not be… Read Full Review

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