Admiral Car Insurance Reviews - www.admiral.com

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★★☆☆☆
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Latest Reviews

★★★★★

“Excellent Efficient Service”

Written on: 26/10/2014 by CullenJensen (1 review written)

It was my first claim in years so I was dredding sorting everything out. Admiral were brilliant. They answered calls quickly, got back to me when they said they would and everything went smoothly. The Staff were all very polite, friendly and efficient and kept me informed of progress… Read Full Review

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★★★★★

“first class service”

Written on: 25/10/2014 by jimbopreston (1 review written)

After being involved in an accident through no fault of my own, Admiral came to my rescue immediately, providing a first class professional service in getting me mobile again. Their efficiency was second to none and I have nothing but the highest admiration for the way they handled my crisis. They certainly turned my 'mountain' back into a mole hill!! I now have my car back on the road again and - I would defy anyone to spot it had recently been involved in a collision - a big thank you to… Read Full Review

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★★★★★

“Helpful and efficient.”

Written on: 24/10/2014 by NikolasGustafson393 (1 review written)

Thus far I have been delighted with the service that Admiral have provided and would think of going to no other insurance provider. The advice, help and assistance I received was friendly and every detail explained clearly and concisely, any queries I had were quickly answered and any concerns I had were swiftly dealt with. Overall I am very pleased with the service provided… Read Full Review

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★☆☆☆☆

“Bad company, prices given by overworked and mistreated...”

Written on: 21/10/2014 by ColtGustafson (1 review written)

No one should be using this company for any insurance. They mistreat their employees who work in Halifax in particular and have them working in a building with mice running rampant right on their desks. Furthermore, employees who handle the majority of the calls are overworked, are watched with a close eye and are terminated if they speak the truth at open meetings where they are asked to give their opinion on their current work situation, especially if they are not liked by the "right"… Read Full Review

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★☆☆☆☆

“Extortionate renewal - No thanks”

Written on: 21/10/2014 by MarlonDark (1 review written)

I was quoted £860 to renew my multicar policy (2 vehicles, 2 drivers). I phoned Admiral to cancel and they miraculously deducted £160 immediately because I was a 'good customer' Surely I was a 'good customer' when they sent my renewal out? I guess they expected me not to question it and just pay them anyway. I cancelled my policy and got a much better deal with Tesco through Compare the Market, saving myself about £360 - with better cover. Do not use Admiral!… Read Full Review

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★★★☆☆

“Good Indyrers for First Year”

Written on: 19/10/2014 by Eduardox37 (1 review written)

Admiral provided a competitive quote and a great service in the first year of being insured with them. When it comes to renewal though , expect your premium to jump up a couple of hundred quid! Mind did even though I had a "no fault" claim in that year! Other than that no problems. They dealt quickly with my claim and it was hassle free… Read Full Review

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★★★★★

“Cheap But Not Tacky!”

Written on: 19/10/2014 by vzTobin239 (1 review written)

Awesome service when I had to make a recent claim (not my fault). The initial advisor was very supportive to a super stressed customer and when they put me through to Albany Assistance to sort my hire car and repairs, they couldn't have been more helpful and friendly. Brilliant service all round… Read Full Review

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★☆☆☆☆

“Stay away from admiral!!”

Written on: 13/10/2014 by Lambdo73 (1 review written)

Bad experience with admiral, only friendly when taking your money!! Multicar has really stitched us up. At the time it seems line your getting a good deal but if you make any changes, ie new car, accident etc... they penalise you straight away. Recommended all my family to them and got nothing, other than a £300 bill towards the end of my policy as my dad had a non fault accident and because I did not notify them, they have charge me £300 on not only my car but my girlfriends to as we had… Read Full Review

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Dunc78's Comment

Written on: 23/10/2014

So it's admirals fault that your dad had a accident and you didn't tell them haha yeah blame the nasty insurance company for u getting caught for trying to misinform them. And as you cancelled a contract of course they will charge you. Idiot

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★★★★★

“Really helpful and friendly”

Written on: 10/10/2014

Have had a multi car insurance policy with Admiral for a couple of years, and am very happy with their service and price. A no-fault parking accident was handled very professionally and proactively by them, and their call centre is always helpful and friendly -- and without lengthy queues. The renewal quote I received was significantly higher than my current premium, but a few minutes on the phone took care of that, they seemed keen to keep my business -- and I'm happy to stay… Read Full Review

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★★★★☆

“Reasonably priced and good service”

Written on: 08/10/2014 by mas218 (1 review written)

I have been a customer of Admiral for 2 years and have been a happy customer. Customer services are available till 23:00 most of the days. There are no admin charges to for making any changes to your policy… Read Full Review

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★★☆☆☆

“Disappointed”

Written on: 08/10/2014 by 6Byrd (1 review written)

Called for quote on multicar which was very competitive and was told details would be emailed to me. Waited...........and waited....... As renewal date nearing contacted them to ask why no email and was told there was problem with emails and though trying to fix it not top priority for company at present. Found this slightly worrying but agent said manager had agreed to post quote details onto me. Waited and waited ........ Have received neither email nor letter with quote after 7 days Lost… Read Full Review

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★☆☆☆☆

“WILL NEVER USE AGAIN, BEWARE!”

Written on: 06/10/2014 by jh1000 (1 review written)

Had a horrific ordeal with these clowns. I used a different debit card for a one off admin fee during the time I had my policy with them. They asked at the time whether they should keep the card details on file for future payments and I advised them definitely not to. I received a letter shortly after the payment confirming that they wouldn't be saving details of the debit card I used - as I asked. 6 months later, admiral decided to automatically renew my policy (without my consent) and charge… Read Full Review

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★★★★☆

“Good overall result”

Written on: 06/10/2014 by Hailee284 (1 review written)

From the time of the accident to being back on the road with a hire car and our own car taken away for repair / evaluation, was less than 24 hours, we had the hire car for 3 weeks and settlement for our car that was considered written off was very fair… Read Full Review

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★★★★★

“Admiral has been fantastic...”

Written on: 02/10/2014 by 46Fowler (1 review written)

Admiral has been extremely professional and very good when I insured my car with them! I insured with them online with no hassle or any problems at all. I called them as I got a new car, and it was an easy experience and it was done straight away. When I went to cancel my renewal with them due to how high their renewal quote was, they have been very professional and cancelled straight away for me. I cannot fault this company at all! It's such a shame that they was charging me 50% more than last… Read Full Review

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★☆☆☆☆

“They try to leech money off you always”

Written on: 01/10/2014

Admiral gave me the cheapest quote out there, first year they were fine, second year they tried to claim more money from me because my payment did not go through, so i contacted my bank and they said nothing came through from Admiral and that they wouldn't reject because this is not the first payment. After days of phone calls back and forth, emails and complaints I was told ill still have to pay more and they didn't admit they were at fault. After several more calls they apologised and asked… Read Full Review

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★★★★★

“Efficient, great service ”

Written on: 30/09/2014 by Marlon19 (1 review written)

Admiral and their associated car hire company proved to be a fantastic insurer - there response was efficient, polite, positive and overall made for a super smooth process. I can not fault them… Read Full Review

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★☆☆☆☆

“Do Not Insure with this Company”

Written on: 29/09/2014 by ampennel (1 review written)

I received renewal documentation by email on 26 August for cover starting on 1st October. The renewal amount was £189.33. I phoned and was offered cover for £154.73. I said I would look for competitive quotes from other insurers. On 5th September, I replied to their renewal email to advise I was cancelling the policy. On 23rd September, I discovered they took £154.73 from my credit card on 20th September. I still don't have the money paid back on 29th September. Stay clear of… Read Full Review

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★★★★★

“Absolutely fantastic!”

Written on: 26/09/2014 by NSwift (1 review written)

My car was written off in July through a non-fault accident. I was driving an old banged up Fiesta and need my car to get to work. I was panicking at the thought of being without a vehicle and expressed concerns over the cost of a hire car. Admiral were amazing; they explained that I would get a courtesy car the next day and explained exactly what was involved and kept reassuring me that everything was going to be all right, and it was! I wasn't left without a car for a single day. The staff… Read Full Review

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★☆☆☆☆

“Zero stars would be more appropriate! Just terrible!”

Written on: 26/09/2014 by Cunningham242 (1 review written)

I was insured for a year which was okay but nothing to write home about. When it came to the renewal the company completely messed up! I received note of the renewal and after checking the price against other insurance companies I rang them up to see if they could match it as their renewal price was much higher than others. They could not reduce the price so, obviously I cancelled the renewal, this I was told had gone through and that was the end of it. That month I went on holiday to the… Read Full Review

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★☆☆☆☆

“Automatic renewal”

Written on: 25/09/2014 by Cmacmurchaidh (1 review written)

I will never use Admiral again after an automatic renewal and subsequent charge for something I didn't want or need. When I found the email sent to me I found a reference to renewal at the bottom saying I had to phone to cancel. I use the internet to sort my insurance to avoid having to go through those terrible phone calls… Read Full Review

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Dunc78's Response to Cmacmurchaidh's Review

Written on: 23/10/2014

95% of insurance companies use auto renwal and its at the top of the letter on the first page not the bottom advising you that's it's a auto renewal!!

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