Admiral Car Insurance Reviews - www.admiral.com

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★★☆☆☆
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Latest Reviews

★★★★★

“BRILLIANT COMPANY!... YOU PEOPLE ARE IDIOTS!”

Written on: 31/01/2015 by Arianna493 (1 review written)

Working in an insurance contact centre myself, I appreciate all the good work the people at admiral do! they're always happy to help with any problems I have had with my policies. im now on to my 3rd year with them and have no intention of changing, id even pay a little bit more to stay with them simply because i like the service they give and the cover they provide. As far as 'hidden charges' are concerned, if people read they're documents they wouldn't be hidden, because all insurance… Read Full Review

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★★★★★

“Just as you would hope to expect”

Written on: 30/01/2015 by dxShields150 (1 review written)

All those I came into contact with at Admiral throughout my accident case were very helpful. I can't fault anything they did or their processes - you feel like they genuinely care about your welfare and personal well-being. I would definitely recommend Admiral to all my family and friends who are looking for a reliable and efficient insurer service… Read Full Review

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★★★★★

“SHARING MY RECENT ADMIRAL EXPERIENCE”

Written on: 26/01/2015 by JVBROWN (1 review written)

FROM PAST EXPERIENCE WITH OTHER INSURERS I WAS TOTALLY SURPRISED BUT EXTREMELY GRATEFUL FOR THE PAINLESS AND EFFICIENT WAY MY CLAIM WAS DEALT WITH FROM THE START. DUE TO SPARES FOR MY CAR NOT BEING READILY AVAILABLE WHENEVER I NEEDED AN EXTENSION OF THE CAR HIRE IT WAS AGREED IMMEDIATELY. MY EXCESS COSTS WERE PAID WITHIN DAYS AND AS OF 26.1.15, WHILST ANNOYING THAT THE ACCIDENT EVER HAPPENED, YOUR OVERALL TREATMENT HAS BEEN EXCELLENT. I HAD BELIEVED THAT MY XMAS PERIOD WOULD BE RUINED BUT… Read Full Review

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★☆☆☆☆

“Hidden costs - poor customer service”

Written on: 24/01/2015 by MariaDS (2 reviews written)

£50 hidden admin cost if you cancel - Full policy was £145 so this is unacceptable percentage extra. Rude when you call - shouting down phone basically telling me that it's tough luck. Santander shocked when I told them and will refund me some of the cost - bless them! They are more costly but more comprehensive house policiy and better customer service. I have learned my lesson - please learn from mine. Check the cost for changing, adding, amending, cancelling before you buy - you will… Read Full Review

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★★★★★

“Non fault accident”

Written on: 24/01/2015 by Boogaloo75 (1 review written)

Excellent service and communication would definetley recommend. Courtesy car arrived early next day, my vehicle was repaired to a high standard and was ready within two and a half weeks which I was impressed by with it being over the festive period. Many thanks to admiral and Albany assistance… Read Full Review

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★★★★★

“Admiral/Albany Assistance/Helphire”

Written on: 20/01/2015 by brianrobbins (1 review written)

Had a 'non fault' collision when a third party reversed into the side of my car. Reported the 'accident' to Admiral who gave the option of having the claim dealt with by Albany Assistance and Helphire. Took this option and everything was handled professionally speedily and courteously. Could not have asked for a better service from beginning to finally getting my repaired car back; and what an excellent job was done by Rodgeman & Williams. This was great service I would recommend it to all… Read Full Review

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★☆☆☆☆

“TERRIBLE. DO NOT INSURE WITH ADMIRAL. ”

Written on: 18/01/2015 by 280Crouch (1 review written)

DO NOT INSURE WITH ADMIRAL Had a small accident which we called to make a claim on our FULL COM policy only to be told the man who dealt with our policy had put it through as third party. Then to be told we will get a call back to which we waited 7 days (still not had a call back) so for te terrible customer service & poor members of staff who cannot do there job correctly I will be cancelling my insurance tomorrow and going else where plus il be writing a letter of complaint to head office… Read Full Review

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★★★★★

“Great Service”

Written on: 18/01/2015 by Cantrellbw457 (1 review written)

Very pleased with the service provided by Admiral and their claims management team at Albany Assistance. Albany were were particularly efficient and helpful. Full marks!… Read Full Review

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★★★★★

“Great help after an accident, kind staff & fuss free”

Written on: 18/01/2015 by EmmyO'Neil11 (1 review written)

Admiral were great when I was hit by another car resulting in my car being written off, and me being injured. Their staff were patient, kind and compassionate, guiding me through the process and helping me understand what I needed to do. The process was fuss free, and easy to follow, and I was always able to speak to a real person. My only issue is a few times I was called and missed the call, on ringing back the number I received by text message nobody could figure out who called me or why… Read Full Review

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★★★★★

“Fabulous Service”

Written on: 16/01/2015 by Shieldsya164 (1 review written)

Fabulous service received by Albany Assistance, Kept me well informed & my repair was done promptly all i can say is Thank you!… Read Full Review

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★★★★★

“Absolutely fantastic service”

Written on: 16/01/2015

The service i have received since my accident has been outstanding. The staff were all courteous and very nice to speak to. The courtesy car i got was top notch and just what i needed for my family. I have advised all my friends and family about thr service i got and they are all now thinking of switching their insurance now. I couldn't have asked for better customer service… Read Full Review

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★★★★★

“Nightmare situation resolved”

Written on: 10/01/2015 by Chaddy1972 (1 review written)

I recently had a car run into mine when I left it on a golf club car park overnight after attending a party. I rang admiral car insurance and they sorted everything out without any mishaps at all. My car went to a local repair garage and I was given a brand new Astra as a replacement, which was lovely. The collection and delivery of the hire car was at the garage where my own car was being repaired, so no time off work to wait at home, which is a bonus. Repairs were fantastic & overall very… Read Full Review

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★★★★★

“Third party claim”

Written on: 09/01/2015 by Jackieg1 (1 review written)

An Admiral insurance policyholder reversed into my car and what a fantastic claims department the have. I have never had to claim any insurance before and from the minute I called them I felt they treated me very well and all staff I have spoken to have been a pleasure to deal with and my car is back on road with the minimum of inconvenience. Guess who I will be getting a quote from at my renewal date… Read Full Review

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★★☆☆☆

“Excessive renewal price and poor communications”

Written on: 09/01/2015 by DGTA (1 review written)

I was insured with them for a year when renewal time came I was away on holidays. I didn't receive any notifications from them until I was billed for £892 straight to my account. This is £50 more expensive than last year despite not having made any claims. I then went online and found quotes with the same cover for almost half the price. When I called to cancel I was told I'd have a £50 admin fee deducted from my refund for not cancelling 21 days before or 14 days after renewal(?). In any… Read Full Review

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★☆☆☆☆

“Buyer beware- Hidden "admin" fee's”

Written on: 08/01/2015 by JadenHammond181 (1 review written)

If you own a car don't ever take out an insurance policy with Admiral!! After more than 6 years of no claims I have just been billed a £50 hidden cancelation "admin fee" to stop my policy with them because I am selling my car. The only slightly redemable factor for this insurance company is that thier insurance was a bit cheaper than some other quotes i recieved, but right now I feel like I have been ripped off and don't plan to ever do business with them ever again. … Read Full Review

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★★★★★

“First class customer service”

Written on: 07/01/2015

My car was written off and all of the customer services and claims handling staff at Admiral (all were UK based) were sympathetic to my situation, very efficient and helpful with the settlement cheque arriving quickly. Previously had some negative experiences with insurers, but I was extremely impressed with Admiral and would recommend on this experience. The last thing you need is a load of hassle after a road traffic accident and my dealings with Admiral were all very positive… Read Full Review

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★★★★★

“Top rated customer service”

Written on: 30/12/2014 by 339Hill (1 review written)

Last year my Mercedes was stolen and subsequently recovered. The staff at Admiral were sympathetic, professional and practical. They arranged a quote and, although they took some time to approve the claim, this was partly due to the police not sharing information and I was confident that Admiral were doing all they could to get the claim approved as quickly as possible. They called me regularly with updates and I had a main case handler which meant that I didn't have to keep explaining the… Read Full Review

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★★★★★

“Very Helpful.”

Written on: 22/12/2014 by 78Bartlett (1 review written)

They were prompt and thorough. Took the hassle out of sorting out arrangements. Telephone conversations were clear and staff were happy to answer my questions or go over details for me… Read Full Review

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★★★★★

“Excellent service”

Written on: 21/12/2014 by AlondraHouse450 (1 review written)

Excellent customer service, repair was of a professional and detailed finish. I would highly recommend this service to family and friends, many thanks… Read Full Review

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★★★★☆

“Efficient and Professional”

Written on: 19/12/2014 by King497 (1 review written)

Thanks for the service in getting me back on the road so promptly. From picking my car up, and having it delivered post repair i was very happy with the professionalism received… Read Full Review

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