Thrifty Car Rental Reviews

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Thrifty Car Rental

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Latest Reviews

★☆☆☆☆

“disgraceful company”

Written on: 20/01/2016 by cakeypig45 (3 reviews written)

I had an horrendous experience with this company. Having returned the rental car as per the agreement I received my credit card statement weeks later only to discover that Thrifty had charged me £130 for services I never asked for or agreed to. This included them charging me a "drop fee" as they alleged that I returned the car to a different airport when this was not the case. Even though I provided them proof via my flight invoice they ignored my request for a refund. Their customer services… Read Full Review

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★☆☆☆☆

“Thirfty Car Rental Dishonest”

Written on: 04/01/2016 by toddlefko (1 review written)

Thrifty does not do pre-inspection before you leave and when you return claim you have major damage and charge you additional money. They then claim that unless you pay, because of their connections with local authorities, you will never be allowed to leave the country.This is first dishonest Thrifty car rental we have experienced in many years of renting cars. They are dishonest and should be avoided at all costs. Aruba is wonderful, except for Thrifty Car Rental... Todd Lefko..Elk River… Read Full Review

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Thirsty2001's Response to toddlefko's Review

Written on: 14/01/2016

Agree! They did the same to me, charging $100+ for 'damage' which they said was a dirty back seat. It was a one day business rental and we never even used the back seat. When I inquired, their 'customer service' department said the 'case was closed' and would not even discuss it!
Avoid at all costs - given this seems to be a regular occurence, I might take it up with the Government authorities

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★★☆☆☆

“OK........If you like cigarette smoke.”

Written on: 27/12/2015 by Garrett357 (1 review written)

Bad experience in Tulsa Oklahoma in November of 2015. Paid a reasonable price for midsize car that I had reserved. When I picked up the car it was a Kia Soul. Not midsize, no trunk room. Very cramped. Worse however was the fact that it smelled of cigarette smoke for the whole vacation. Sprayed, left windows open but could not get rid of the stink. Customer service was adequate but overall not a pleasant experience. Never again with Thrifty… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 11/12/2015 by Self65 (1 review written)

Due to the incompetence of staff members in this company I missed my flight, after explaining the situation to the customer service they are not willing to compensate for anything. Do not use this company. No one is there to answer calls after hours, no drop box is provided and wrong information is given to whereabouts of offices… Read Full Review

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★☆☆☆☆

“Thrifty, Massive Mistake, Don't Go There. ”

Written on: 29/11/2015 by CeliaRuby (1 review written)

My son booked a manual Ford Fiesta car from Thrifty, Inverness in April 2015. His booking was for the end of June/beginning of July. I thought at 21 he was too young to hire a car. I also thought he was too inexperienced having held a full driving licence for only 18 months. Apparently not. My son learnt to drive and passed his test in a Ford Fiesta. He had only ever driven a manual Ford Fiesta and a manual Ford KA. That is why he booked a manual Ford Fiesta with Thrifty. My son travelled… Read Full Review

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★☆☆☆☆

“Another Way of Ripping Us Off!”

Written on: 21/11/2015 by Shaunplowe (1 review written)

My first car hire was in Florida, when they scared me into increasing my insurance, doubling the cost. Every car hire since they have tried ways of getting more money out of me. The latest trick, again in Florida, was to buy a toll package to cover any usage of the toll roads. The scare tactics were back warning us that we would get a $25 for every toll we used. We tried to buy the package for 1 day, before heading out of Miami, but were told we could only do it for the duration of the… Read Full Review

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★☆☆☆☆

“Do not believe thrifty when they tell you a free...”

Written on: 19/10/2015 by Bentley273 (1 review written)

Do not believe thrifty when they tell you a free upgrade is at there cost and not yours, when the car I prepaid for was not available I was unknowingly at the time charged an extra £210. Later when checking my credit card details and my rental agreement I found this out. I. Complained to customer care, who had previously told me by email that any upgrade if the car I had paid for was unavailable I would get an upgrade at there expense. Not true. Whilst they said they sympathised with me… Read Full Review

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★☆☆☆☆

“RUDE STAFF IN MALL OF EMIRATES THRIFTY BRANCH”

Written on: 29/09/2015

Me and my husband, we rented a car from Thrifty for 2 months and while I was driving, I just notice a crack developing on the windshield where the rearview mirror was placed. It just appeared like that with no incident at all. Now Thrifty wants us to pay for this! Why should we pay? Its not our fault? They should check with the car brand and avoid renting out low quality cars! We didn't had any accident, it just appeared from nowhere because of its low quality. When we were telling the staff… Read Full Review

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★☆☆☆☆

“Agreed and paid car hire upfront. Was charge 150% for...”

Written on: 31/07/2015 by tooty2222 (1 review written)

Agreed and paid car hire upfront. Was charge 150% for extras that we hadn't agreed - snow chains in 35oC!! 10euros axtra/day, taxes not clearly shown on agreement. Read small/tiny print and DO NOT incur extras even if you think you understand your rental agreement (impossible as customer service is not customer friendly) POOR EXTREMELY DISSATIFIED… Read Full Review

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★☆☆☆☆

“Recently hired a car to go on holiday, collection day...”

Written on: 27/07/2015 by markharding557 (1 review written)

Recently hired a car to go on holiday, collection day came and I was given the hard sell over additional insurance, I was puzzled at a tiny chip and a blemish being listed as existing damage. Later I learned why, this company will extract more money out of you one way or the other. They will charge for the slightest mark or scratch which are not even noticeable to most people. I was charged £170 for two imaginary damaged wheels for marks which I didn't notice at all and I dispute this being… Read Full Review

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★☆☆☆☆

“Worst Customer Experiance EVER”

Written on: 18/07/2015 by Gidders28 (1 review written)

Thrifty provided me with a hire car while mine was being repaired after an accident. The car was delivered two days late and the delivery time rescheduled 3 times. During that time they completely failed to keep me informed - I had to ring them on every occasion to find out why they hadn't turned up & when they were next going to attemp delivery. When the hire finish, they took 4 weeks - FOUR WEEKS!! - to get around to collecting the car. During that time I tried texting them, emailing them… Read Full Review

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★☆☆☆☆

“Ripped off”

Written on: 13/07/2015 by paulfuerte (1 review written)

Was quoted 118.00 Euros Charged 365.00 Euros. Will not be using this car hire company again. Many off the charges on the receipt are not recognizable. Don´t know what the charges are for… Read Full Review

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★☆☆☆☆

“Deceptive Charges, Terrible Service”

Written on: 08/07/2015 by jackie1506 (1 review written)

Bottom line - the car was fine (but described as "compact" and "fits two pieces of luggage" even though it was clearly an economy and barely fit a carry-on piece in the "trunk"). Unhappy because I paid MUCH more than advertised and expected and the service was deceptive and ridiculous. I paid for half of my reservation up front online (or so I thought). Then went through the additional fees with the associate at the airport desk. She quickly went through the fees and asked about insurance… Read Full Review

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★★★★☆

“Thrify Edinburgh Airport. Great service reasonable value”

Written on: 18/06/2015 by PaulfromKent (1 review written)

We hired a Citroen C4 Picasso for 5 of us to tour around Scotland for a week. Car was ready and waiting for us. Only had 5,000 miles on the clock and was clean and fully fuelled. We paid for the additional Ins to avoid a high excess and that meant worry free driving. No queue at check in desk so served straight away. Friendly staff answered all queries. Car drove well, plenty of space for people and baggage. Good fuel economy we opted to return full but it only cost around £60 to fill and we… Read Full Review

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★☆☆☆☆

“Thrifty Car Hire Hull UK, Appalling Carry on.”

Written on: 05/06/2015 by NEILHO9 (1 review written)

I booked a full size car VW Passat on line weeks before my holiday but the day before I was due to pick the car up they rang me and told me I was getting a VW golf but no matter how you stretch a golf it is no way similar to a Passat? They then told me it was in the same category because it had a bigger engine? but obviously its not the same size on the outside has a Passat has there web site suggest. They was either trying to fob me off with a smaller car or trying to put me in a prestige car… Read Full Review

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★☆☆☆☆

“Dissappointing, not Thrifty!!”

Written on: 18/05/2015

Appeared to be a good deal online but on collection of car was informed there was an additional driver fee of $25 which then made rental more expensive than car rental company we usually use. We never had to pay this fe the last time we used Thrifty. The actual car was good & clean but additional charges should be in original quote. We won't be using Thrifty again. Its definitely not Thrifty!… Read Full Review

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★☆☆☆☆

“very poor business practices”

Written on: 11/05/2015 by Knorthcott (1 review written)

We hired a car from Thrifty for 4 days at Adelaide airport. We had a very poor experience. First they gave us the wrong car registration number. Then they sent us to the wrong car bay. When they finally found our car we had to point out the very obvious damage on the drivers side door that had clearly been there for some time, but was not shown on the damage report. Unfortunately we missed a small stone chip on the windscreen also not on the damage report , that we didn't notice until we had… Read Full Review

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★☆☆☆☆

“Shocking, never again”

Written on: 08/05/2015 by 420McCleary (1 review written)

Made me log in to my bank account on their computers so they could check I had funds to pay, wouldn't accept a copy of my bank statement even though I had my bank card and water bill with me. Be aware they check for the slightest mark and will not refund you if they find one. Have to pay hefty deposit which you don't get back in your account for up to 10 days. I had to pay £15 in addition to my rental because their excess is so high (£1300), couldn't risk driving it at that amount. I have… Read Full Review

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★☆☆☆☆

“stay well away”

Written on: 05/05/2015 by rc_charles_murphy (1 review written)

28th February 2015 If I give it a big FAT zero, or better negative stars, I would have but 1 star seems to be the lowest and its certainly not deserved. I advise ALL people, but especially those of non-western European ethnicity, to stay well away from this company that supports the prejudiced stance of its front line staff as exhibited by the treatment I received at their Leeds branch. I made a pre-booking online and arrived with all the correct documentation as according to their website's… Read Full Review

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★★☆☆☆

“Thrifty car rental”

Written on: 04/05/2015 by Rosemary55 (1 review written)

Was greatly surprised about being slugged for a sizeable amount of insurance premium that I unfortunately signed up for without there being any explanation of what this cost was for. Just sign here, nothing to worry about. Dumbly I did and they now hit me for this premium. On top of that, Atlas, through whom we booked the car, did not adequately explain that a sizeable premium was to be paid on top of what we paid them online. Just won't be touching Atlas or Thrifty in the future… Read Full Review

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