Thrifty Car Rental Reviews

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Thrifty Car Rental

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Latest Reviews

★☆☆☆☆

“Rip of Thrifty & Hertz France ”

Written on: 21/08/2016 by Nute (1 review written)

I rented a thrifty car in Marignane, Marseille. 1. they wanted to charge me a 100 euros for a GPS that was part of the car 2.They were very rude and arrogant, when I pointed it to them. 3. I had to return the car by 9 am, on appointed day. Forest fires around the airport had caused the motorway to be blocked and an 10 km gridlock. There was chaos chaos everywhere, as they had to give priority to planes dumping waters on the fires.As I had set off with plenty of spare time, I was only a… Read Full Review

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★☆☆☆☆

“Rip off merchants”

Written on: 13/08/2016 by luffenhamblade (1 review written)

I had bought insurance, told them, showed them and yet they would not let me take the car without paying for their insurance. "Don't sign" you say. Well the car was pre paid and I was on a road trip so what was I supposed to do? Call the cops? Is this really how these guys work? Avoid at all costs… Read Full Review

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★★★★★

“A very nice experience”

Written on: 25/07/2016 by Harris-Altke269 (1 review written)

Hired a car from Thrifty at Heathrow (Sheraton Hotel). The staff were very friendly and helpful; upgraded the car; showed me the way around the controls, and even supplied bandages and concern when I cut my head when loading our luggage into the boot. When returning the service was fairly quick and the car was signed off quickly. a small issue when the bus to the airport could not take all the people waiting, but another vehicle was quickly arranged. All in all a very good experience; and very… Read Full Review

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★☆☆☆☆

“Do not hire a car from Thrifty at "Stansted Airport"”

Written on: 22/06/2016 by Nuriamelbourne (1 review written)

Booked a car to collect at Stansted Airport at 5pm. We followed the signs for car rental and got the shuttle to the car rental village. Thrifty DO NOT operate from Stansted Airport. The man at the Hertz counter kindly rang them for us and said they would send someone to pick us up. We waited an hour by the side of the road and had ta call a number of times before we were picked up and taken to a shed behind a distribution centre in a village called Great Hallingbury. Once there we had to… Read Full Review

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Innervationspilates's Response to Nuriamelbourne's Review

Written on: 22/07/2016

Rest assured I will never use dollar or thrifty car rental. We recently used thrifty in Chicago- the service was the laziest I ever seen with no desire whatsoever to get the Customer served promptly and efficiently- we had to wait close to a half
Hour for a shuttle to pick us up and at least another 45 min to get our Vehicle.However thank you for the shuttle driver who was an angel. A Shuttle by the way which ran 1 time per hour- a 10 min drive to ohAre - on of the busiest airports in the US. Pay the extra money- by the time dollar/thrifty adds on stuff savings
Are minimal - not worth the stress.

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★★★★★

“a great experience!”

Written on: 20/06/2016 by Rissele (1 review written)

This was the second time I have used Thrifty and with no other car rental company did i have the wonderful experience that I had with Thrifty at JFK Airport. I had an unusual situation and it was swiftly and compassionately dealt with by the manager! He came out of his office and directed a very sweet young woman and the problem was solved in literally less than 5 minutes. It is very evident that he is a dedicated and skilled Thrifty manager intent on making the customer happy. Next… Read Full Review

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★☆☆☆☆

“Use someone else!”

Written on: 17/06/2016 by rnMaxwell241 (1 review written)

Customer services people specifically guided us away from scratches on the alloy wheels to bodywork scrapes. I took photos just in case- when I returned the car they charged me £150. Best use someone else as it came across as an on going scheme… Read Full Review

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★★★★★

“Outstanding staff”

Written on: 03/06/2016 by TomBarrett1 (1 review written)

I would like to commend the staff at the Budapest Thrifty car rental facility. After a rental, I forgot my glasses in the swing down eyeglass holder above the driver. I contacted the office a week later, Attila Karpati and his staff went out of their way to help me. They found my glasses, and Attila took the trouble to take my glasses to the post office, package them, and ship them back to me in the U.S. That is well above and beyond the call of duty. He was helpful, polite, and caring. The… Read Full Review

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★☆☆☆☆

“A rip off”

Written on: 24/05/2016 by Holbrookut201 (1 review written)

No insurance cover. And overcharge. A rip off. Just return BMW x 5 to Heathrow Thrifty. At beginning of rental, refuse me for any insurance cover. Charge me for 2000 pounds straight ahead as deposit. At return, find a scuff at alloy. Charge me 85 pounds. Find a 10 cm tyre cut for front tyre of R20. Charge me 600 pounds… Read Full Review

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★☆☆☆☆

“Overcharging for no reason.”

Written on: 17/05/2016 by AlessandroBuondi (1 review written)

We rented a car via Economycarrental for 10 days for 184.89 EUR. On arrival at Eindhoven airport the car was not ready yet so we were offered another, diesel, car for 5 EUR per day extra. Weeks later the credit card receipt shows a total of 279.49. Three emails later from Hertz and not Thrifty, who initially rented us the car, we were told they had to charge extra costs as location fees and tax. Bad customer service. Bad communication. Next time I will go somewhere else for sure… Read Full Review

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★☆☆☆☆

“Tower Bridge Branch in Tower Bridge”

Written on: 11/05/2016

I hired a car from Thrifty Tower Bridge. Car was good, service was good, everything fine until I dropped it back. The guy who checked it went straight to one of the front tyres, rubbed some grease off the alloy which was right next to the tyre, and said "look there's a scratch here". He didn't check any of the other tyres, he knew immediately where to look for the "damage". I made it clear that I hadn't caused this damage, but they insisted in deducting £85 from my damage deposit… Read Full Review

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★☆☆☆☆

“Charged twice. No response from Thrifty”

Written on: 21/04/2016 by RER152 (3 reviews written)

Hired a Thrifty car through Rentalcars.com paying for an extra driver and a full fuel tank for collection at Atlanta, USA in October 2015. On returning the car, Thrifty charged us again (about US$800 as it was a four week hire) for the 2nd driver and refuelling and despite e-mailing them at the time to complain, I have yet to receive a response, let alone an apology. After referring the matter to my credit card company and Rentalcars.com I eventually received a refund but think this was… Read Full Review

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★☆☆☆☆

“Taken for a ride”

Written on: 12/04/2016 by GlendaPriestnall (1 review written)

We pre purchased a rental through Holiday autos of a Kia Rio or similar costing £95.09 for pick up at Kona airport at 11.30 on 25 Feb 2016 and drop off at same place at 11.30 29th Feb A total of 4 days On arrival, after a long flight from Auckland the sales person told us our car would be only a "spark" so said we could upgrade for $65 as they had a special offer He said the Spark would not be good on Hawaiis hills . I know we should have read the documentation thoroughly as we would never… Read Full Review

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★☆☆☆☆

“Absolutely dishonest and rip off company!!”

Written on: 11/04/2016 by Guru007 (1 review written)

We booked a medium size car from Plymouth to Heathrow 3 weeks ago. During the inspection the chap from Thrifty made a detailed note of all the scratch marks on the wheels and body of the car. During the drop-off at Heathrow office I was charged 250 pounds for the scratch which was already documented on the inspection sheet from Plymouth. The customer service was absolutely useless and the man incharge was very arrogant as well. Since I was in a hurry and to board a flight, he agreed to discuss… Read Full Review

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★☆☆☆☆

“Total rip off”

Written on: 01/04/2016 by JG777000 (1 review written)

Can't quite believe how this 'company' can get away with charging $700 online for a 'mustang or similar' , inform me once arrived in Orlando airport that there are $1000 worth of insurance/taxes still to be paid and that, seeing as I wanted a mustang, I may as well pay an extra $300 to get one, apparently the original $700 car was only standard and they weren't quite sure why it says mustang or similar online. Absolute joke. I've emailed customer complaints twice and have heard nothing. Will… Read Full Review

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★☆☆☆☆

“Being over charged for fuel”

Written on: 19/03/2016 by JerimiahGonzalez303 (1 review written)

November 2015 We hired a car on line for pick up at Rome Ciampino Airport. All went well until, when on the return journey to the airport, the vehicle refused to start following a stop at a service station for a coffee. As the mechanic sent out could not get it started, we were taken to a local garage from where we took a taxi to the airport. This whilst traumatic was no real hardship and thrifty have, as agreed repaid us the taxi fare. However what it did mean was that we were denied the… Read Full Review

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★☆☆☆☆

“We reserved a Full size vehicle from Thrifty online...”

Written on: 02/03/2016

We reserved a Full size vehicle from Thrifty online for pick up at the Denver Airport two months in advance and paid a $700 deposit. When we arrived to pick up the vehicle we were told that the vehicle we had reserved was not available and had no choice but to upgrade to a larger vehicle for and additional $25/day. When we returned the vehicle at the end of the week, we were told that they had no record of the $700 deposit, my credit card would be charged over $1500, and no one on site could… Read Full Review

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★☆☆☆☆

“WORST customer service EVER!!”

Written on: 19/02/2016 by Diaz1983 (1 review written)

WORST customer service I have every experienced. Full of hidden fees and charges which they don't warn you about in order to get their £42 admin charges. All the fees that they sent us a month after our rental equated to almost double our actual car rental cost. Do yourselves a favour and DO NOT USE THEM!!!!!… Read Full Review

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★☆☆☆☆

“disgraceful company”

Written on: 20/01/2016 by cakeypig45 (3 reviews written)

I had an horrendous experience with this company. Having returned the rental car as per the agreement I received my credit card statement weeks later only to discover that Thrifty had charged me £130 for services I never asked for or agreed to. This included them charging me a "drop fee" as they alleged that I returned the car to a different airport when this was not the case. Even though I provided them proof via my flight invoice they ignored my request for a refund. Their customer services… Read Full Review

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★☆☆☆☆

“Thirfty Car Rental Dishonest”

Written on: 04/01/2016 by toddlefko (1 review written)

Thrifty does not do pre-inspection before you leave and when you return claim you have major damage and charge you additional money. They then claim that unless you pay, because of their connections with local authorities, you will never be allowed to leave the country.This is first dishonest Thrifty car rental we have experienced in many years of renting cars. They are dishonest and should be avoided at all costs. Aruba is wonderful, except for Thrifty Car Rental... Todd Lefko..Elk River… Read Full Review

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Thirsty2001's Response to toddlefko's Review

Written on: 14/01/2016

Agree! They did the same to me, charging $100+ for 'damage' which they said was a dirty back seat. It was a one day business rental and we never even used the back seat. When I inquired, their 'customer service' department said the 'case was closed' and would not even discuss it!
Avoid at all costs - given this seems to be a regular occurence, I might take it up with the Government authorities

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★★☆☆☆

“OK........If you like cigarette smoke.”

Written on: 27/12/2015 by Garrett357 (1 review written)

Bad experience in Tulsa Oklahoma in November of 2015. Paid a reasonable price for midsize car that I had reserved. When I picked up the car it was a Kia Soul. Not midsize, no trunk room. Very cramped. Worse however was the fact that it smelled of cigarette smoke for the whole vacation. Sprayed, left windows open but could not get rid of the stink. Customer service was adequate but overall not a pleasant experience. Never again with Thrifty… Read Full Review

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