Thrifty Car Rental Reviews

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Thrifty Car Rental

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Latest Reviews

★☆☆☆☆

“worst car rental ever!!!!”

Written on: 19/08/2014 by lhricko (1 review written)

Do not rent a car from thrifty. Our bill was double because they added a bunch of insurance to our contract. We verbally declined but they added it anyway. Additionally they asked how many drivers. We said two - there was no mention of a $80.00 a person fee. We waited over an hour for a car and then it smelled like smoke. DO NOT USE THEM!!!!… Read Full Review

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★☆☆☆☆

“RIP OFF”

Written on: 17/08/2014 by LakelandTerrier (1 review written)

Thrifty in West Hampstead was my worst rental experience. I was quoted online at £165 for four days, when I went to pick up the car they tried to charge £235. I objected and they said they were not obliged to honour the corporate website's quote. Then they said they didn't have a record of my reservation even though I had it printed from the website. Two other customers were also having a difficult time - one because they didn't have the type of vehicle she had booked, another because they… Read Full Review

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★★★★★

“Amazing customer service”

Written on: 14/08/2014 by Smithkar (1 review written)

I am very suprised to read bad reviews on this company. They bent over backwards for me earlier this week in the Barnstable branch to get me out of a massive hole. My Mums funeral was on Tuesday and on Monday afternoon my ex-husbands car broke down and he had my children with him on holiday in Woolacombe. I was desparate to find a hirecar such that he could drive my children to the funeral the following morning. It was 5pm by this time and every company I tried said it was too late to do… Read Full Review

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★☆☆☆☆

“Didn't get the car or the child seats ordered - appalling”

Written on: 13/08/2014 by sallin (2 reviews written)

We hired a car in Paphos Airport, Cyprus through a third party agent. The service was atrocious - we got a downgraded car in terms of size and cost and despite ordering a manual car got an automatic. The car was in dire need of a service. We ordered three child seats, which were apparently "guaranteed" as we had pre-booked these. They were only able to provide two, and didn't have the correct seat for our oldest child. The staff were extremely rude, would not help to fit the child seats and… Read Full Review

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★☆☆☆☆

“overpriced van hire”

Written on: 11/08/2014

I recentky needed a van in a hurry - the next day in fact. The only one I could find was at Thrifty. Their hire charge was more than double that of Europcar for instance, who unfortunately had to withdraw their hire offer as van wasnt available, and on top of that I had to pay a £48 call out charge to leave it after hours. Good quality van but at what a price !! Never again I hope… Read Full Review

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★☆☆☆☆

“Worst car rental firm I have tried at Heathrow”

Written on: 09/08/2014 by Armagedon (1 review written)

Thrifty came up as cheapest on the search engine. Big mistake. On arrival (after waiting 30 minutes for the shuttle from the terminal) I joined a long queue to get my car. After about 30 minutes I was served. They said it would take a while as they were "cleaning it". When it arrived (anothe r15 minutes later) it was coated in mud. Their only petrol option was to buy a tank from them and return as empty as possible which of course meant that they walked off with about a half tank of my… Read Full Review

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★☆☆☆☆

“Ripped off! Cheaters”

Written on: 31/07/2014

Rent a Toyota Corolla hatch and return the vehicle to Sydney domestic.I have noticed they have charge me extra 23$ without any receipt or a tax invoice in my bank statement. Then I ask why. Got a email with receipt after a chasing 2 weeks and noticed that 20$ additional charge for fuel.Returned the car with full tank with the receipt and the drop off with the fuel indicator above full. I filled up the maximum the tank can hold and drive less than 5 km to drop off point in Sydney domestic… Read Full Review

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★☆☆☆☆

“Terrible experience”

Written on: 30/07/2014 by Suttonjf365 (1 review written)

My father was planning a trip to Albuquerque, NM and he was flying. I helped him look for a rental car online and looked at Thrifty since he rented from there previously. After looking on their website and not reserving a car, we received an email with a confirmation number for the car we didn’t reserve. I called Thrifty to let them know that we hadn‘t reserved a car and the reservation needs to be cancelled. The Thrifty representative reassured me that a confirmation number isn’t… Read Full Review

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★☆☆☆☆

“Really inefficient and doubtful business ethics”

Written on: 28/07/2014 by Cuban (1 review written)

Location is poor and is several miles from the Airport. Staff are very badly trained and exceptionally slow. Customer service is non existent both on pick up and return. I was charged £118 on return for x2 scuff marks on one wheel which was not part of the pick up check. I will never hire from Thrifty again!… Read Full Review

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★☆☆☆☆

“NO CARS!”

Written on: 27/07/2014 by troller41 (1 review written)

When you make a reservation for a car it should be available when you arrive. When I got to Tampa International Airport they had NO CARS! Myself and many other people who also had reservations (some paid in advance) were very upset. There was over an hour wait for the cars. I signed a contract, said I wouldn't smoke in the car and then when I got the car it stunk like cigarettes. Thanks. I will not use them again. Also the counter help was rude and barely spoke English… Read Full Review

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★☆☆☆☆

“Thrifty cancun is cheating customer”

Written on: 24/07/2014

I rented from rentalcars.com which already included insurance, but when I went to get the car, thrifty personnel would not accept it and I had to pay for insurance again (thrifty's insurance) to get the car. I tried to cancel the reservation and get the car from somewhere else, but rentalcars.com would not reimburse the value I had already prepaid. I will never again rent from rentalcars.com nor thrifty. Do not recommend this - ever!!!!! … Read Full Review

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★☆☆☆☆

“Thrifty Budapest is cheating customer!”

Written on: 17/07/2014 by BrendenYoung429 (1 review written)

returned the car in same conditions, with the same fuel and at the time that was fixed in the rental agreement. 4 days later they charged my creditcrad the amount of 215,- €, without any bill or information (either by email, buy postz or by phone). I phoned at the office in budapest and they told me that all 4 (plastic) hubcaps were missing. after I told that it isn´t possible, because I checked the car they promised a call-back. as no call back happend I called second time. also the second… Read Full Review

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★★★★★

“Thriffty Hire the Best in Protaras!”

Written on: 15/07/2014

Very easy to use, booked at last minute, got a great deal. Went to pick up the car, was told the model I had booked was not available, but they upgraded me straight away no questions asked. hired from the hotel and returned from the hotel at no extra charge. Very friendly staff at car hire centre, car was of good quality. Booked through Atlaschoice, very easy site to use and they found the best deal online. Would use again. Also would use Thrifty car hire again for the service and price that I… Read Full Review

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★☆☆☆☆

“Worst service and fraud at Vermont and Connecticut ”

Written on: 09/07/2014 by OmayraMatamoros (1 review written)

The worst service. They provided a good rate when we rented at Bradley Airport but then the car an SUV got electric problems and I called customer service. They contact the nearest office and promised a better car. Next day I travel half hour and the attendant gave me an economic car because that is what was available and he did not know about the SUV even when he was on the line with customer service. They hold $1,500 on my credit car even when we bought full insurance. They were unresanoble… Read Full Review

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★☆☆☆☆

“Terrible car hire in Sanford, USA”

Written on: 05/07/2014 by voHardy330 (1 review written)

In short if took me an hour and a half to get the Thrifty car I hired. They would not give me the car. They said I had to pay heavy money to pay for car tow or repair if it broke down, and no refund if I never used the tow, etc. And I had to pay a large amount to get the insurance excess to zero. I already had a policy in the UK to cover anywhere in the world to excess to zero. They insisted I had to pay now, and I refused. They then wanted a large deposit to cover them. The car was a wreck… Read Full Review

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★☆☆☆☆

“Never use these guys”

Written on: 04/07/2014 by grillo (2 reviews written)

They will lie to you to get your money and force you to buy extra insurance. They lie all the way. Avoid like the plague… Read Full Review

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★☆☆☆☆

“Horrible experience in Thrifty in Sevilla Airport, Spain”

Written on: 30/06/2014 by TaniyaPage369 (1 review written)

My airplane from Madrid to Sevilla came earlier than scheduled so I came to the desk before the planned pickup time 10:00 AM. I asked the agent if I have to wait until 10:00 AM or I can pick-up the car before (9:10 AM), and maybe return it with the time difference before as well. The agent made the necessary contract and the bill. Only at the return which happened the same day at 21:30h, 1 day before the schedule, another agent who kindly assisted me, told me that due to the contract, they… Read Full Review

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★☆☆☆☆

“Total Rip off!”

Written on: 30/06/2014 by jonathanlee1 (1 review written)

Basically I emailed them to ask if I was eligible to book a car, they said yes, so I just paid in full for the discount. Bad idea. When I got there they said that I was no longer eligble, no refund no exception. Either do not use them or just don't use them… Read Full Review

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Grillo's Response to jonathanlee1's Review

Written on: 04/07/2014

They are bandits. It's just the way they work. Same story in Germany - must be the "company's mission"

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★☆☆☆☆

“Never rent car in Thrifty”

Written on: 29/06/2014

I want everybody to know, that Thrift/Dollar is a company, that cheating people. We rent a car in Italy (Florence) with my friend. A guy that gave us keys never went with us to check car, never checked the car, gave us papers to sign and let us go loog for the car - as it was end of the day and he wanted to go home. The car was in bed condition and dirty. After several days we opend the top window and found a scratch on the window. We were sure the car was checked before. When we returned car -… Read Full Review

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★★☆☆☆

“Why Thrifty lost my business”

Written on: 25/06/2014

T.R. Allen Richmond, Texas I want to let you know how disappointed I am in Thrifty Car Rental and why I plan to never use Thrifty again. My first disappointment began when I called to make a reservation on an online offer. I was quoted one price, but when I went to pick up the car was then told it was going to be $130 more. It was too late in the evening to try to make other arranagements, so I was stuck. The next disappointment came when I was conned by the Thrifty agent into purchasing a… Read Full Review

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