Thrifty Car Rental Reviews

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Thrifty Car Rental

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Latest Reviews

★☆☆☆☆

“Thrifty? Not at all! Total Rip Off! ”

Written on: 22/12/2014 by pmSkinner1973 (1 review written)

I booked a family sized car from a Thrifty. On arrival they tried to fob me off with the smallest car I ever saw. When I refused I got some smart comments about it being thanksgiving and what did I expect? When I refused the small car they made me pay full price to upgrade. I had no option otherwise I would have been left without a car. They also made me pay upfront for fuel at an elevated price saying I had no option and had to bring it back empty. How is that possible? When I tried to… Read Full Review

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★☆☆☆☆

“Cheapest but awful”

Written on: 15/12/2014 by SeamusDobson (1 review written)

I used Thrifty as they produced the lowest price on the rentalcars website. First a long wait for their irregular pick up bus. Then a long wait to collect the car. Then once paperwork done, another long wait while it was "cleaned". When it eventually arrived it was dripping (not a problem), but coated in mud! I don;t even care that it was muddy particularly but I was annoyed having to wait 15-30 minutes for it to be "cleaned" and then given the dirtiest hire car I have ever seen. They also… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 14/12/2014

Cheap rental company, renting for 28 days, and every week charge me differents amount, afther 2 weeks rentals charge every 2-3 days different again amount. On rental policy is write-UNLIMITED MILLEAGE, but afther rental period when asking for all recipts, never received, same with deposit--never returned to my account, afther 1 month received invoice with ar.2500 to paid--stuped charges with one can't understand, and also charges for every singles milleages. Send complain but nobody going back… Read Full Review

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★★★★☆

“Glasgow airport - nice new car”

Written on: 02/12/2014 by PAHCWC (1 review written)

Good value car especially for a people carrier. Helpful service although not 5 star because they didn't have a record of our booked baby seat and it took some time to find it. Lovely brand new car and no mysterious scratches afterwards. Good trouble free rental well done… Read Full Review

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★☆☆☆☆

“Thrifty Paphos, Cyprus”

Written on: 23/11/2014 by 394Corbett (1 review written)

Rented the car through Atlaschoice. Took a taxi to the pick-up address and arrived at scheduled time. I was met by a girl who called for someone to meet me. After waiting for 25 minutes a man showed up in a dirty and run-down car and asked me to hop in without introducing himself. He said he would take me to another office. We drove for 15 minutes out of the town without any further information or communication and arrived at their office in a parking lot ten minutes from the airport. It turned… Read Full Review

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★☆☆☆☆

“Scam Artists - Fuel Overcharge”

Written on: 14/11/2014 by JoyDominguez134 (1 review written)

We rented a prepaid vehicle from Thrifty at Johannesburg International Airport. On arriving back home, a unknown charge of R117 was charged to my credit card. On querying it, I was informed that it for refueling the vehicle. Fortunately, I had kept the petrol slip, which was scanned and sent to them. The vehicle was filled up at the Engen Skystop, which is at the Airport. (Note that in South Africa, your car is filled up for you by a petrol attendant). As we had only done +- 50 km (hotel and… Read Full Review

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★☆☆☆☆

“Don't trust online bookings”

Written on: 09/11/2014 by EmilyJamison364 (1 review written)

We pre booked online a rental for our holiday to pick at Auckland airport, New Zealand. Everything looked good value until we asked if we could pickup the car two hours earlier as our flight times were changed by the airline. We called up and were told this was fine. We expected to pay a little extra at the hourly rate which worked out as $26 extra. When we got there we were told it would be an extra $130! When asked how this was possible for two extra hours none of the staff could explain it… Read Full Review

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★★★★★

“Half-term holiday hire. (Croydon branch.)”

Written on: 06/11/2014 by NikkiP245 (1 review written)

Efficient service throughout. A huge thank you to the man who helped get the car I wanted, and afterwards found a lost item of mine. The car itself was immaculate and perfect for our needs… Read Full Review

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★☆☆☆☆

“CUSTOMERS BEWARE.. THRIFTY CLAYTON AUSTRALIA”

Written on: 01/11/2014 by nuTilley5 (1 review written)

CUSTOMERS BEWARE!!. Been a long time loyal customer of Thrifty globally & of the opinion that it was a reliable company with the customer’s trust and best interests at heart. My recent experience changed my opinion & I write to share my experience with customers who might find themselves in similar situation. I incurred some minor damages mainly scratches to a rental vehicle from Thrifty CLAYTON, Australia in a poorly-lit car park. Thrifty charged Single Vehicle Accident & Excesses… Read Full Review

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★☆☆☆☆

“Thief not thrify”

Written on: 27/10/2014 by Drewmf236 (1 review written)

Went in booked a car for next morning took my details from photocard licence, went back next norning did all the paper work paid by card, then the manger says your card licence has expired. And they can't hire me a car, I asked for a refund and they said I need to email the head office about but it's unlikely they will refund me due to the licence mistake was my fault and against their terms and conditions! Not having time to argue I went round the corner to enterprise car hire told them what… Read Full Review

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Sophiefentonxx's Comment

Written on: 05/11/2014

Lol it was your fault though I wouldn't of gave you an refund either you as a customer provide the papers so you should make sure there up to date.

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★☆☆☆☆

“Check Car Thoroughly!”

Written on: 22/10/2014 by 374Strong (1 review written)

Took over 1.5 hours to collect the car from the office in Costa Adeje, Tenerife. Was probably feeling a little rushed when I left and didn't do a thorough inspection of the car. The result was that when I took the car back (after a problem free 4-days driving) they claimed there were 2 areas of damage on the rear bumper, resulting in a total charge of 210 euros! I suspect this is a regular scheme for customers who don't take up their "Super CDW" insurance… Read Full Review

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★☆☆☆☆

“Misleading and troublesome”

Written on: 15/10/2014 by 101Walsh (1 review written)

My friends who are visiting from overseas are renting a car, I dropped them off at the car rental site, just like I did the week before with another better car rental place. Shortly after that I received a phone call from my friends asking me to come back. Thrifty needed someone with an Australian drivers license to be placed on file as security. I had to go back to the rental centre to present my drivers license and was almost late for work as a result of this. It was annoying that there was… Read Full Review

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★☆☆☆☆

“Thiefty not Thrifty”

Written on: 12/10/2014 by Nevilleyv64 (1 review written)

I rented cars from Thrifty before but after my recent experience in UK, I will never use this company again. I booked an automatic car but I got a manual one and I had to pay extra for changing it to an automatic one. I missed an important meeting because of the delay. I expected to return the car in the City but end up in their center more than 5 miles away. At the return center, they wanted to charge me on a minor scratch on the body at the bottom of the car which was ridiculous. Their… Read Full Review

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★☆☆☆☆

“Took our money but didn't give us a van”

Written on: 10/10/2014 by Wardqd11 (1 review written)

I booked online to rent a van from thrifty's slough branch as we were moving house. Upon arrival we were met by a woman in reception with a clear attitude problem. Due to moving house we explained about our difficulty in presenting all the documents that they requested to supply about our address, despite presenting an abundance of different letters they refused to let us hire the van as we couldn't present a bank statement with the correct address, despite us explaining that we no longer… Read Full Review

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★☆☆☆☆

“Never Ever Again!!!”

Written on: 08/10/2014 by Vikingtraveller (1 review written)

Booked a car last September to be picked up at Orlando then returned to Fort Lauderdale. No issue. Sales person on desk however was very pushy to sell us $208.09 worth of prepaid toll as was explained to us that there are lots of road tolls in South Florida. Fair enough. And as the huge figure was based on our 25 day car rental, he would not listen to me when I said we will only be in Orlando for 2 nights and Fort Lauderdale for 4 as we will be spending 18 nights in our house on the west side… Read Full Review

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★☆☆☆☆

“Thrifty Glasgow Airport 30th September 2014”

Written on: 03/10/2014 by kevin17456 (1 review written)

I have hired many times before but this was the first time with Thrifty and will be the last. Checked with Glasgow Airport before booking that I would get a vehicle similar to the vehicle shown online a Hyundai ix35 and was assured it would be. On arrival we were told we had been up graded which we accepted only then to be told we couldn't have it because the additional driver was under 30 so i asked for the vehicle we had booked only to be told there were none available and it was our fault we… Read Full Review

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★★★★★

“Thrifty Bury St Edmunds”

Written on: 01/10/2014 by Mark_Dawkins (1 review written)

The team at Bury St Edmunds have been AWESOME, very courteous, could not have helped me more, extended the hire (Land Rover Defender) several times, without any quibble, the price was excellent, far cheaper than hiring a van. If you are looking to hire a vehicle in Suffolk give Thrifty at Bury St Edmunds a call… Read Full Review

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★☆☆☆☆

“Thrifty Heathrow - Avoid this company”

Written on: 27/09/2014 by Myrick1950 (1 review written)

Do yourself a favor, don't waste your time to even consider renting from Thrifty Heathrow. Their rates may look cheap at first glance, but be careful. Hidden in the small print they tell you that the weekly mileage allowance is a measly 500 miles, drive more and they charge per mile. I really wonder how they get away with not stating clearly what is included in the tariff. Endless waiting is also part of the game, as they seem to be constantly short of staff. This is particularly annoying… Read Full Review

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★☆☆☆☆

“awful”

Written on: 27/09/2014 by 119Gutierrez (1 review written)

had problems with billing and reservation. called customer service/ was passed around to 6 different people while on the phone over an hour. the last person said they were too busy to help me-call back tomorrow. horrible-horrible-horrible… Read Full Review

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★☆☆☆☆

“Got slammed with a 75.00 administrative fees for a...”

Written on: 12/09/2014 by IndiaGoodman (1 review written)

I just got a toll notice from this company. Apparently some places operate on a cashless toll system that there is physically no way to pay for if you are from out of town. The toll gets sent to Thrift who then charges a 15.00 "administrative fee" for each toll. The 5.75 that I racked up in tolls got billed to me as 80 dollars because Thrifty is a greedy company. The should be ashamed of how they treat their customers. I will never be using Thrifty again… Read Full Review

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