Thrifty Car Rental Reviews

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Thrifty Car Rental

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Latest Reviews

★☆☆☆☆

“Agreed and paid car hire upfront. Was charge 150% for...”

Written on: 31/07/2015 by tooty2222 (1 review written)

Agreed and paid car hire upfront. Was charge 150% for extras that we hadn't agreed - snow chains in 35oC!! 10euros axtra/day, taxes not clearly shown on agreement. Read small/tiny print and DO NOT incur extras even if you think you understand your rental agreement (impossible as customer service is not customer friendly) POOR EXTREMELY DISSATIFIED… Read Full Review

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★☆☆☆☆

“Recently hired a car to go on holiday, collection day...”

Written on: 27/07/2015 by markharding557 (1 review written)

Recently hired a car to go on holiday, collection day came and I was given the hard sell over additional insurance, I was puzzled at a tiny chip and a blemish being listed as existing damage. Later I learned why, this company will extract more money out of you one way or the other. They will charge for the slightest mark or scratch which are not even noticeable to most people. I was charged £170 for two imaginary damaged wheels for marks which I didn't notice at all and I dispute this being… Read Full Review

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★☆☆☆☆

“Worst Customer Experiance EVER”

Written on: 18/07/2015 by Gidders28 (1 review written)

Thrifty provided me with a hire car while mine was being repaired after an accident. The car was delivered two days late and the delivery time rescheduled 3 times. During that time they completely failed to keep me informed - I had to ring them on every occasion to find out why they hadn't turned up & when they were next going to attemp delivery. When the hire finish, they took 4 weeks - FOUR WEEKS!! - to get around to collecting the car. During that time I tried texting them, emailing them… Read Full Review

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★☆☆☆☆

“Ripped off”

Written on: 13/07/2015 by paulfuerte (1 review written)

Was quoted 118.00 Euros Charged 365.00 Euros. Will not be using this car hire company again. Many off the charges on the receipt are not recognizable. Don´t know what the charges are for… Read Full Review

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★☆☆☆☆

“Deceptive Charges, Terrible Service”

Written on: 08/07/2015 by jackie1506 (1 review written)

Bottom line - the car was fine (but described as "compact" and "fits two pieces of luggage" even though it was clearly an economy and barely fit a carry-on piece in the "trunk"). Unhappy because I paid MUCH more than advertised and expected and the service was deceptive and ridiculous. I paid for half of my reservation up front online (or so I thought). Then went through the additional fees with the associate at the airport desk. She quickly went through the fees and asked about insurance… Read Full Review

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★★★★☆

“Thrify Edinburgh Airport. Great service reasonable value”

Written on: 18/06/2015 by PaulfromKent (1 review written)

We hired a Citroen C4 Picasso for 5 of us to tour around Scotland for a week. Car was ready and waiting for us. Only had 5,000 miles on the clock and was clean and fully fuelled. We paid for the additional Ins to avoid a high excess and that meant worry free driving. No queue at check in desk so served straight away. Friendly staff answered all queries. Car drove well, plenty of space for people and baggage. Good fuel economy we opted to return full but it only cost around £60 to fill and we… Read Full Review

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★☆☆☆☆

“Thrifty Car Hire Hull UK, Appalling Carry on.”

Written on: 05/06/2015 by NEILHO9 (1 review written)

I booked a full size car VW Passat on line weeks before my holiday but the day before I was due to pick the car up they rang me and told me I was getting a VW golf but no matter how you stretch a golf it is no way similar to a Passat? They then told me it was in the same category because it had a bigger engine? but obviously its not the same size on the outside has a Passat has there web site suggest. They was either trying to fob me off with a smaller car or trying to put me in a prestige car… Read Full Review

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★☆☆☆☆

“Dissappointing, not Thrifty!!”

Written on: 18/05/2015

Appeared to be a good deal online but on collection of car was informed there was an additional driver fee of $25 which then made rental more expensive than car rental company we usually use. We never had to pay this fe the last time we used Thrifty. The actual car was good & clean but additional charges should be in original quote. We won't be using Thrifty again. Its definitely not Thrifty!… Read Full Review

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★☆☆☆☆

“very poor business practices”

Written on: 11/05/2015 by Knorthcott (1 review written)

We hired a car from Thrifty for 4 days at Adelaide airport. We had a very poor experience. First they gave us the wrong car registration number. Then they sent us to the wrong car bay. When they finally found our car we had to point out the very obvious damage on the drivers side door that had clearly been there for some time, but was not shown on the damage report. Unfortunately we missed a small stone chip on the windscreen also not on the damage report , that we didn't notice until we had… Read Full Review

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★☆☆☆☆

“Shocking, never again”

Written on: 08/05/2015 by 420McCleary (1 review written)

Made me log in to my bank account on their computers so they could check I had funds to pay, wouldn't accept a copy of my bank statement even though I had my bank card and water bill with me. Be aware they check for the slightest mark and will not refund you if they find one. Have to pay hefty deposit which you don't get back in your account for up to 10 days. I had to pay £15 in addition to my rental because their excess is so high (£1300), couldn't risk driving it at that amount. I have… Read Full Review

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★☆☆☆☆

“stay well away”

Written on: 05/05/2015 by rc_charles_murphy (1 review written)

28th February 2015 If I give it a big FAT zero, or better negative stars, I would have but 1 star seems to be the lowest and its certainly not deserved. I advise ALL people, but especially those of non-western European ethnicity, to stay well away from this company that supports the prejudiced stance of its front line staff as exhibited by the treatment I received at their Leeds branch. I made a pre-booking online and arrived with all the correct documentation as according to their website's… Read Full Review

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★★☆☆☆

“Thrifty car rental”

Written on: 04/05/2015 by Rosemary55 (1 review written)

Was greatly surprised about being slugged for a sizeable amount of insurance premium that I unfortunately signed up for without there being any explanation of what this cost was for. Just sign here, nothing to worry about. Dumbly I did and they now hit me for this premium. On top of that, Atlas, through whom we booked the car, did not adequately explain that a sizeable premium was to be paid on top of what we paid them online. Just won't be touching Atlas or Thrifty in the future… Read Full Review

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★☆☆☆☆

“Never Again ”

Written on: 03/05/2015

Yesterday was made one of the most stressful days for years because of Thrifty van rental . I am in the middle of moving home , everything has been packed for the move and is in storage apart from several larger items that were the final pieces to be removed yesterday . I booked on line through my mobile - a very simple process requiring little detail and offering no summary or infirmation about the vast amount of ID that would be required to actually drive the can off the rental forecourt… Read Full Review

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★☆☆☆☆

“My rental car was very slightly vandalised (paintwork...”

Written on: 01/05/2015 by cellosurf (2 reviews written)

My rental car was very slightly vandalised (paintwork scratched). I mentioned this to the attendant when I gave the car back. I later discovered that 890€ had been taken off my credit card by Thrifty, Morocco without any email or communication of any sort. One week after reclaiming still have no answer nor even acknowledgement from Thrifty… Read Full Review

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★☆☆☆☆

“Extremely Poor Service & Very Dodgy Company”

Written on: 18/04/2015 by Jaylin407 (1 review written)

We recently had one of the worst car rental experiences of our lives renting through Thrifty (and we rent vehicles a lot). Here is our story: • We booked a midsize SUV from Jan 16 to Feb 17, 2015 (33 days) on Hotwire (way back in early October to ensure a vehicle of choice would be available) with an estimated price of $2007.01 (daily rate $26.71) inc taxes (there was no mention of a $250 drop-off fee in the quote). • We arrived on Friday 16th January at Las Vegas International airport to… Read Full Review

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★★☆☆☆

“Beware of high-pressure upsell!”

Written on: 10/04/2015 by srabblequeen (1 review written)

Our counter agent at Savannah Airport couldn't have been more friendly until we started to decline the insurances and upgrades, etc. Then she turned sour and surly. It was most unpleasant, and I couldn't wait to get out of there. The car was fine, and the return experience uneventful, but boy did the pick up experience was really uncomfortable and intimidating… Read Full Review

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★☆☆☆☆

“Do not trust Thrifty”

Written on: 25/03/2015 by Abbieg412 (1 review written)

I rented a car through Thrifty in Sept 2014 while in LA for work. During my time, I ran a red light and a traffic cam caught the incident. As a result, the City of Santa Monica sent a violation to Thrifty in Dec 2014. Thrifty claims that they never received the violation in December, and so the City of Santa Monica nearly doubled the fine and re-issued the statement in March 2015. Thrifty then paid the total violation ($815 for running a red light including the late fee - first offense, clean… Read Full Review

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★☆☆☆☆

“Never use again”

Written on: 14/03/2015 by 67Grant (1 review written)

I hired a car for 4 days getting the car was easy But on return it looked as if they where just waiting foe me,they went over the car with a fine touth combe.The only thing that was found was a 1ins scrap on the front wheel,Im sure I did not course this and when shown over the car I took the sales persons word that there was no damage,I would not have seen such a small mark on the wheel. But what realy anoyed me was the charge £80.00 for the repair and £25.00 admin charge. Total £106.00 the… Read Full Review

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★☆☆☆☆

“Horror Stories Still in 2015 and part of Hertz AVOID”

Written on: 26/02/2015 by damiancollins1965 (1 review written)

I rented a car ref RR 807107346 the car has more damage on it than the insurance excess so paid 96 Euro for nothing, lights not working on car so unable to drive at nigh. Fuel was not full and was told fuel guages are faulty on Peugeot Cars. Dishonest from the get go. Also insurance price quoted was incorrect they say insurance had just gone up 2 days prior. I have read horror stories about car rental in Ireland and Thrifty/Hertz did not disappoint in this department. They lived up to the… Read Full Review

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★☆☆☆☆

“They delivered the car quickly, which was helpful, but...”

Written on: 26/02/2015

They delivered the car quickly, which was helpful, but unfortunately when the car was delivered it was dark and raining so using my mobile phone's light app I tried to find all of the flaws on the vehicle (I asked the rep from the company to make a note that it was dark and raining). When they collected it, they found "new" marks although nothing ever happened to the car whilst in my possession and later when I asked for the four reports from when the car left the shop, when it was delivered to… Read Full Review

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