Thrifty Car Rental Reviews

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Thrifty Car Rental

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Latest Reviews

★☆☆☆☆

“Thrifty Heathrow - Avoid this company”

Written on: 27/09/2014 by Myrick1950 (1 review written)

Do yourself a favor, don't waste your time to even consider renting from Thrifty Heathrow. Their rates may look cheap at first glance, but be careful. Hidden in the small print they tell you that the weekly mileage allowance is a measly 500 miles, drive more and they charge per mile. I really wonder how they get away with not stating clearly what is included in the tariff. Endless waiting is also part of the game, as they seem to be constantly short of staff. This is particularly annoying… Read Full Review

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★☆☆☆☆

“awful”

Written on: 27/09/2014 by 119Gutierrez (1 review written)

had problems with billing and reservation. called customer service/ was passed around to 6 different people while on the phone over an hour. the last person said they were too busy to help me-call back tomorrow. horrible-horrible-horrible… Read Full Review

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★☆☆☆☆

“Got slammed with a 75.00 administrative fees for a...”

Written on: 12/09/2014 by IndiaGoodman (1 review written)

I just got a toll notice from this company. Apparently some places operate on a cashless toll system that there is physically no way to pay for if you are from out of town. The toll gets sent to Thrift who then charges a 15.00 "administrative fee" for each toll. The 5.75 that I racked up in tolls got billed to me as 80 dollars because Thrifty is a greedy company. The should be ashamed of how they treat their customers. I will never be using Thrifty again… Read Full Review

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★☆☆☆☆

“DO NOT USE IN CYPRUS”

Written on: 11/09/2014

thrifty ripped me off for 400 euros at the Larnaca airport depot. they checked my car off hired it and returned my deposit...but when the dropped us back at the airport they said there was a chip on the windscreen and took all my family back to the depot until I paid 400euros for a stone chip on the windscreen or they would keep us there until we missed our flights,..DO NOT USE THRIFTY THEY ARE NO BETTER THAN STREET MUGGERS,,,,WE WAS RIPPED OFF,, NEVER AGAIN… Read Full Review

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Logons's Comment

Written on: 26/09/2014

VERY SORRY TO HEAR THAT BUT IT WASNT A SMALL STONE CHIP IT WAS A BIG ONE WHO ACTUALLY TURN TO A CRACK AFTERWARDS AND TO REPLACE SUCH A SCREEN IT COST US 500 EURO AND THE CAR WAS OUT OF RENT FOR 2 DAYS SO THE CHARGE OF 400 WAS REASONABLE.

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★☆☆☆☆

“Terrible experience with Thrifty Car Rental in Glasgow”

Written on: 10/09/2014 by Bradshawvp1985 (1 review written)

We had rented from Thrifty before with no problems but our car rental in Scotland in July has changed our opinion of them totally. We booked online months in advance for a Range Rover or similar from Edinburgh to be left at Glasgow four days later. When we got to the Edinburgh depot there was no vehicle available as booked and we were obliged to accept a smaller car with less luggage space. As there were four of us this was critical and significantly spoiled enjoyment of the car with luggage… Read Full Review

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★☆☆☆☆

“DO NOT DO BUSINESS WITH THEM”

Written on: 09/09/2014 by batcave (1 review written)

I hired a car in Italy and another car user going too fast caught my wing mirror and cracked the glass. Being an honest person i pointed it out when i returned it and was told i would be charged about £40, a lot of money for a small piece of glass. When i received my credit card statement they had taken £130. I sent numerous emails asking why but did not receive a single reply. A company with no service or customer care policy does not deserve to be in business. Do NOT do business with them… Read Full Review

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★☆☆☆☆

“Damage Claims - CUSTOMER BEWARE!!.”

Written on: 31/08/2014 by 422Kemp (1 review written)

Been a very long time loyal customer of Thrifty globally & of the opinion that Thrifty was a reliable company with the customer’s trust and best interests at heart. My recent experience changed my opinion & I write to share my experience with customers who might find themselves in similar situation. I incurred some minor damages mainly scratches to a rental vehicle from Thrifty Clayton Melbourne in a poorly-lit car park. Thrifty charged Single Vehicle Accident & Excesses upfront on my… Read Full Review

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★★★★★

“Very satisfied”

Written on: 26/08/2014

Just rented from Thrifty London Heathrow and very happy with the experience. Brand-new estate car, very fair price, courteous and helpful staff. Rental return was quick and efficient. This is the 2nd time I have rented from Thrifty and I will definitely use them again in future. My only negative comment was having to wait pointlessly outside Terminal 3 for the Thrifty shuttle to their depot. I gave up after 40 minutes and took a Hoppa shuttle to the adjacent Sheraton Hotel… Read Full Review

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★☆☆☆☆

“worst car rental ever!!!!”

Written on: 19/08/2014 by lhricko (1 review written)

Do not rent a car from thrifty. Our bill was double because they added a bunch of insurance to our contract. We verbally declined but they added it anyway. Additionally they asked how many drivers. We said two - there was no mention of a $80.00 a person fee. We waited over an hour for a car and then it smelled like smoke. DO NOT USE THEM!!!!… Read Full Review

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★☆☆☆☆

“RIP OFF”

Written on: 17/08/2014 by LakelandTerrier (1 review written)

Thrifty in West Hampstead was my worst rental experience. I was quoted online at £165 for four days, when I went to pick up the car they tried to charge £235. I objected and they said they were not obliged to honour the corporate website's quote. Then they said they didn't have a record of my reservation even though I had it printed from the website. Two other customers were also having a difficult time - one because they didn't have the type of vehicle she had booked, another because they… Read Full Review

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★★★★★

“Amazing customer service”

Written on: 14/08/2014 by Smithkar (1 review written)

I am very suprised to read bad reviews on this company. They bent over backwards for me earlier this week in the Barnstable branch to get me out of a massive hole. My Mums funeral was on Tuesday and on Monday afternoon my ex-husbands car broke down and he had my children with him on holiday in Woolacombe. I was desparate to find a hirecar such that he could drive my children to the funeral the following morning. It was 5pm by this time and every company I tried said it was too late to do… Read Full Review

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★☆☆☆☆

“Didn't get the car or the child seats ordered - appalling”

Written on: 13/08/2014 by sallin (2 reviews written)

We hired a car in Paphos Airport, Cyprus through a third party agent. The service was atrocious - we got a downgraded car in terms of size and cost and despite ordering a manual car got an automatic. The car was in dire need of a service. We ordered three child seats, which were apparently "guaranteed" as we had pre-booked these. They were only able to provide two, and didn't have the correct seat for our oldest child. The staff were extremely rude, would not help to fit the child seats and… Read Full Review

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★☆☆☆☆

“overpriced van hire”

Written on: 11/08/2014

I recentky needed a van in a hurry - the next day in fact. The only one I could find was at Thrifty. Their hire charge was more than double that of Europcar for instance, who unfortunately had to withdraw their hire offer as van wasnt available, and on top of that I had to pay a £48 call out charge to leave it after hours. Good quality van but at what a price !! Never again I hope… Read Full Review

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★☆☆☆☆

“Worst car rental firm I have tried at Heathrow”

Written on: 09/08/2014 by Armagedon (1 review written)

Thrifty came up as cheapest on the search engine. Big mistake. On arrival (after waiting 30 minutes for the shuttle from the terminal) I joined a long queue to get my car. After about 30 minutes I was served. They said it would take a while as they were "cleaning it". When it arrived (anothe r15 minutes later) it was coated in mud. Their only petrol option was to buy a tank from them and return as empty as possible which of course meant that they walked off with about a half tank of my… Read Full Review

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★☆☆☆☆

“Ripped off! Cheaters”

Written on: 31/07/2014

Rent a Toyota Corolla hatch and return the vehicle to Sydney domestic.I have noticed they have charge me extra 23$ without any receipt or a tax invoice in my bank statement. Then I ask why. Got a email with receipt after a chasing 2 weeks and noticed that 20$ additional charge for fuel.Returned the car with full tank with the receipt and the drop off with the fuel indicator above full. I filled up the maximum the tank can hold and drive less than 5 km to drop off point in Sydney domestic… Read Full Review

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★☆☆☆☆

“Terrible experience”

Written on: 30/07/2014 by Suttonjf365 (1 review written)

My father was planning a trip to Albuquerque, NM and he was flying. I helped him look for a rental car online and looked at Thrifty since he rented from there previously. After looking on their website and not reserving a car, we received an email with a confirmation number for the car we didn’t reserve. I called Thrifty to let them know that we hadn‘t reserved a car and the reservation needs to be cancelled. The Thrifty representative reassured me that a confirmation number isn’t… Read Full Review

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★☆☆☆☆

“Really inefficient and doubtful business ethics”

Written on: 28/07/2014 by Cuban (1 review written)

Location is poor and is several miles from the Airport. Staff are very badly trained and exceptionally slow. Customer service is non existent both on pick up and return. I was charged £118 on return for x2 scuff marks on one wheel which was not part of the pick up check. I will never hire from Thrifty again!… Read Full Review

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★☆☆☆☆

“NO CARS!”

Written on: 27/07/2014 by troller41 (1 review written)

When you make a reservation for a car it should be available when you arrive. When I got to Tampa International Airport they had NO CARS! Myself and many other people who also had reservations (some paid in advance) were very upset. There was over an hour wait for the cars. I signed a contract, said I wouldn't smoke in the car and then when I got the car it stunk like cigarettes. Thanks. I will not use them again. Also the counter help was rude and barely spoke English… Read Full Review

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★☆☆☆☆

“Thrifty cancun is cheating customer”

Written on: 24/07/2014

I rented from rentalcars.com which already included insurance, but when I went to get the car, thrifty personnel would not accept it and I had to pay for insurance again (thrifty's insurance) to get the car. I tried to cancel the reservation and get the car from somewhere else, but rentalcars.com would not reimburse the value I had already prepaid. I will never again rent from rentalcars.com nor thrifty. Do not recommend this - ever!!!!! … Read Full Review

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★☆☆☆☆

“Thrifty Budapest is cheating customer!”

Written on: 17/07/2014 by BrendenYoung429 (1 review written)

returned the car in same conditions, with the same fuel and at the time that was fixed in the rental agreement. 4 days later they charged my creditcrad the amount of 215,- €, without any bill or information (either by email, buy postz or by phone). I phoned at the office in budapest and they told me that all 4 (plastic) hubcaps were missing. after I told that it isn´t possible, because I checked the car they promised a call-back. as no call back happend I called second time. also the second… Read Full Review

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