Sussex Model Centre Reviews - www.sussex-model-centre.co.uk

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★★★☆☆
2.8 / 5
From 8 reviews
38% of users recommend this
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Latest Reviews

★☆☆☆☆

“support non existent”

Written on: 13/09/2014 by Larsonad429 (1 review written)

The item I received was damaged. No problem, I understand things get damaged in transit. What I found totally unacceptable was the way in which SMC absolved themselves of all responsibility when I tried to return the product for exchange. I agreed to wait at home on a given date and they would arrange for the item to be collected. I waited and waited, no sign of them. I called to ask them what time I could expect the collection? "Don't know, any time before five". OK. Five comes and goes, I… Read Full Review

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★☆☆☆☆

“What a waste of time calling these guys. They just...”

Written on: 19/03/2014 by Garylee30 (1 review written)

What a waste of time calling these guys. They just told me on the phone they are not interested in setting up my heli for me because it will take to long . Why do you offer this service then… Read Full Review

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★★☆☆☆

“Customer service - what a joke”

Written on: 20/11/2013 by person1 (1 review written)

I visited the shop today for the first time - 5 people serving behind the counter. A few customers in the shop - I waited and waited and eventually someone asked if I needed any help - I was looking for a Revell model but wasn't quite sure of the model number (after all this is a model shop) I was thinking that maybe they would have a catalogue or internet access to check the model number - that's what thinking done for me! I was told the revel models are over there on the left - I looked for… Read Full Review

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Sussexmodelcentre's Response to person1's Review

Written on: 24/01/2014

Sorry you did not have a pleasant experience. We have had a model store for over 40 years and do pride ourselves on a good customer service. So when we recently saw this review we were very disappointed. We do value all our customers especially in your case when you were looking for your sons, who as you say may well have been future customers. Hopefully you will give us another chance.
Sussex Model Centre

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★★★★☆

“OK supplier”

Written on: 24/07/2013

As an earlier review hinted that SMC may not hold all the stock on their web-site, I decided to ring to establish if they had the goods. The person I spoke to on the phone, went into the stock room to find out, and having confirmed they had them took my order on the phone. Excellent service. The package arrived in due time and was well wrapped. I would recommend this supplier, they were a good £40 cheaper than their nearest rival… Read Full Review

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★★★★★

“Returning customer”

Written on: 25/09/2012 by JohnF3F (1 review written)

I used SMC quite a bit back in the 80's and 90's. I have now returned to RC aircraft flying, so I decided to get a Fun Cub to get my thumbs back into shape. Ordered from SMC due to previous experience and price. I phoned to check stock and got an even more helpful reply than before and received the, well packed, kit 2 days later with delivery costs of only 3.99. They were good in the past - they are even better now!… Read Full Review

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★★☆☆☆

“Bought a VMAR Twin Otter. It was the kit only, not...”

Written on: 28/04/2011

Bought a VMAR Twin Otter. It was the kit only, not the one with motors ESCs etc. That's all that was available. However, they sent the kit with alternative motors ESCs because I wasn't experienced enough with electric models to choose myself.
Result, a model that won't even taxi on short grass. Motors are underpowered by a huge margin. Looking at the prop sizes you would have had to suspect they were inadequate, but not these guys… Read Full Review

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★★☆☆☆

“Dont order anything form these guys if you would like...”

Written on: 18/02/2010

Dont order anything form these guys if you would like to receive it quickly! On several occasions I have ordered model kits and accesssories which are shown as in stock on the website, only to be wondering where they are a week later. On ringing them I find my kit has been held up by a poxy piece of plywood or a packet of screws which are out of stock! Not very funny when you plan to build your model on your week off!!… Read Full Review

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★★★★★

“Since I bashed ABC Modelsport after my terrible...”

Written on: 02/11/2006 by wolw (2 reviews written)

Since I bashed ABC Modelsport after my terrible experience with them, I thought I'd write something positive. My experience with Sussex Model Centre is only of the good kind, they reply in hours when you send them an e-mail. When something is not in stock, it's clearly stated on their website and shipping is roughly £10 cheaper than the other hobby shops.

A pleasure to do business with. As a matter of fact I'll pay them a visit the next time I visit my sister (who lives in England). My next… Read Full Review

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