Clydesdale Bank Internet Banking Reviews - www.cbonline.co.uk

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★★☆☆☆
2.1 / 5
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Latest Reviews

★☆☆☆☆

“3 years on and the login issue is not fixed?!?!?”

Written on: 02/11/2014 by Gemmat454 (1 review written)

Clydesdale have a BUG whereby a user is wrongly told that their login details are incorrect. This has been present for 3 years. They are only… Read Full Review

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★★☆☆☆

“New revamp no better”

Written on: 15/04/2014 by Andrew41 (1 review written)

I have banked with CB for over 30 years and used the Online service since it started. It's always been very basic, unfriendly and clunky. Well here we are in April 2014 with a new release and really there's no difference from the User perspective apart from changing the sombre black screen to white. I have complained endlessly about how very poor the Filter feature is but CB refuse to improve it and give no error message if you try to go back longer than 6 months. Compared to the 20 odd other… Read Full Review

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★☆☆☆☆

“The New Token”

Written on: 24/03/2014 by Foxno126 (1 review written)

I have recently received Clydesdale Bank Ne Internet Token what a joke I am 66 with large fingers and find this token imposable to use.When I type in the code my finger also hits other keys as it is so small I think they designed this stupid thing with children in mind not adults… Read Full Review

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★☆☆☆☆

“hopeless”

Written on: 24/12/2013

I've been online banking with various financial outlets for a number of years now, I'm no computer whizz kid but managed to muddle through without much problem on these sites. Have recently opened a Clydesdale online account thinking it would be pretty much the same and quickly up and running so I could manage finances online. No such luck, bank manager made it sound like you were instantly up and running as soon as you put some cash in. Forgot to say you'd to wait for this and that in post… Read Full Review

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Als222's Comment

Written on: 11/01/2014

I'm adding to my post above here. Now 7 weeks since I opened my account, security token finally arrived 4 day's ago. Took 3 attempts to activate that as you would get so far then the page you needed would be "unavailable". Have logged in 4 or 5 times now and twice of those it has decided the details I have been extra careful in putting in given all the grief so far are wrong and locked me out ,then you have to phone an 0844 number which costs money to get unlocked. Just off phone, I am now supposedly unlocked but still won't accept my details and they wanted to transfer me to another department to see what i was doing wrong. I've been internet banking regularly with a number of banks for years and in all that time only locked myself out once. Hung up on them and won't be phoning back to make them any more money from their phone lines. First chance I get I'm closing this account and moving it elsewhere. Not even worth a one star rating!

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Bcs51's Comment

Written on: 06/03/2014

I agree with Als222's comments. I now can't log-in as the site keeps asking me to answer a 'security question' that I did not choose when I carefully set up. Their internet helpline experts! said they would rejig the system to allow me to log-in but they managed that only once. I try to log-in again and I am back to the same problem grrr. Phoned again and eventually I was told suprise surprise there could be a fault in our system can you wait until after 2pm and try again? Guess what...problem still there after 2pm. You are right I am leaving for another bank :(

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★☆☆☆☆

“Like a teenager hack, utterly bad”

Written on: 03/12/2013

I have been using computerized banking since the late 1980s and Internet based services for almost fifteen years (though not in th U.K). Clydesdale Bank Internet Banking is in every respect on the very bottom of the bin. It is very, very bad compared to any other I have seen and used. Its security system is as if it had been developed by a teenager. The "help" section is utterly bad and outdated. As of 12/2013 the latest operating system they mention is XP, the latest IE is version 8 and the… Read Full Review

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★★☆☆☆

“Frustration & Dis-satisfaction”

Written on: 30/07/2013

The Clydesdale internet banking site seems ancient and is of a "Fork & Knife design and as such it is cumbersome to use. The frequency where access is denied for various reasons is extremely frustrating and leaves me totally dis-satisfied with the whole package… Read Full Review

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★☆☆☆☆

“internet banking completely down”

Written on: 29/07/2013

unlike the furore that surrounded RBS and their failure around banking systems meaning no one could access their internet accounts for 24 hrs, no one seems to have notioced that the Clydesdale system has been down for over 24 hrs plus. when contacted they give a vague figure as to when it might work "the next 24 hrs" with no definite time when it will be up and running and this has cause me huge hassle as i am going on holiday in next 24 hrs and needed to move money around my accounts. they… Read Full Review

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★☆☆☆☆

“Worst online access from iPhone!”

Written on: 02/05/2013

Cannot access my Internet banking account from my iPhone as it just sends you around in a loop from login to 'you are now logged out'!! Really annoying and poor service that it has not been fixed after so long… Read Full Review

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★☆☆☆☆

“Fed up unable to access Internet banking from IPhone ”

Written on: 18/02/2013

Seriously, I can access other financial accounts without problem but with my Clydesdale bank account is a nightmare. 50% of the time it keeps me in a loop going from login to Internet banking without giving me access. Can't believe this hasn't been fixed, I'm clearly not the only person who has issues!… Read Full Review

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★☆☆☆☆

“clydesdale are difficult to deal with in so many ways ”

Written on: 20/10/2012 by mugsy (1 review written)

Very dated website. Feels like something from the 1990's. Telephone support is poor & available at only limited times. Opening new accounts is a long & painful process… Read Full Review

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★★☆☆☆

“Website disappointment”

Written on: 02/10/2012

Why is it so difficult at times to get the website to respond?… Read Full Review

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★☆☆☆☆

“Clydesdale online banking ”

Written on: 18/09/2012 by christabb46 (2 reviews written)

This is the most infuriating, complicated system someone could ever devise! Similar to lots of other reviewers, I am constantly unable to log in despite entering the right information. Once in the site its not user friendly at all particularly the payments system. I've spent over an hour tonight trying to make 1 payment . 45 mins to get into the system and 2 calls to the help desk and 15 mins to set up a simple payment only to be told that it has been referred and to ring the number given to… Read Full Review

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★☆☆☆☆

“Trying!”

Written on: 01/09/2012 by FReid (1 review written)

I have been trying to get onto this site for three days now.It is experiencing technical difficulties!!!For three days??Garbage.I am trying to check my account from Canada.Very frustrating… Read Full Review

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★★☆☆☆

“Cant log in.”

Written on: 06/04/2012

Its all good once your in. But getting there, pretty hit or miss. It doesn't seem to matter how many times you enter the correct password. It still comes up invalid. Then you get blocked and have to sit on hold for half an hour to try and get it un blocked. Fairly standard security questions but a pain in the ass if you cant remember the exact time you made a withdrawal and for how much. And for fun they throw in a surprise security question one you never gave them an answer to just to throw… Read Full Review

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★☆☆☆☆

“In NZ and have been locked out of my Account for the...”

Written on: 15/09/2011

Locked out of my account for the second time due to a incorrect answer to a security question. Strange thing is i wrote the answers down just incase. Its very difficult to reactivate my account cause the number to phone works on uk time and will cost loads. Emailed them about the situation and got an automated mail back saying they cant confirm who i am so i will need to POST them all my details!?? WTF how backwards. Have been using the BNZ online banking, it is light years ahead for ease of… Read Full Review

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★☆☆☆☆

“Antiquated”

Written on: 08/06/2011

We've just moved all our accounts from Intelligent Finance to Clydesdale. We did this as we needed a mortgage at short notice and Clydesdale could offer that, and as it's an offsetting mortgage it made sense to move all our accounts to Clydesdale. Their internet banking facility is truly awful. For example: - Transactions show up as Telephone Banking, which means you can't differentiate between telephone and internet transactions - You have to login using a ten digit customer number, rather… Read Full Review

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★★★★★

“Bearsden Clydesdale Bank ”

Written on: 30/04/2011

Bearsden Clydesdale Bank

Change of address,co-holder living abroad,dealt with
dealt with efficiently and pleasantly by a young lady

customer session ID 37768820

work station ID CBW118529

Only 2 tellers this causes time waste when busy [only thing I don,t like]… Read Full Review

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★☆☆☆☆

“An internet user of over five years. Since late Nov...”

Written on: 19/01/2011 by Billy Budd (1 review written)

An internet user of over five years. Since late Nov 2010 have endured horrendous experiences in logging on. Usual reponse " security questions fail validation ". No reasonable explanation available from the Bank. No keyboard issues experienced and logging on from another secure computer gets me the same responses. A reply from the Bank indicates that I should have an answer within four weeks. I am now re-registering for the third time with little hope of success. After a huge number of years… Read Full Review

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★★★★★

“Clydesdale Bank Scotland. My local branch are...”

Written on: 18/01/2011 by emilyamelie (3 reviews written)

Clydesdale Bank Scotland. My local branch are polite, helpful, and make you feel your enquiries are no problem. They have time to talk about your personal stituation. The rates are just as bad as everywhere else, but they do try and keep you informed of what they have in accounts. So far they have been just fine… Read Full Review

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★★★☆☆

“The only problem I Have is getting into the system, it...”

Written on: 01/12/2010

The only problem I Have is getting into the system, it is very slow at times , once I am in it sems to be fine.I have no other difficulies with transfers etc… Read Full Review

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