Clydesdale Bank Internet Banking www.cbonline.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Worst online access from iPhone!”
Written on: 02/05/2013
Cannot access my Internet banking account from my iPhone as it just sends you around in a loop from login to 'you are now logged out'!! Really annoying and poor service that it has not been fixed after so long. (read more)
★☆☆☆☆
“Fed up unable to access Internet banking from IPhone ”
Written on: 18/02/2013
Seriously, I can access other financial accounts without problem but with my Clydesdale bank account is a nightmare. 50% of the time it keeps me in a loop going from login to Internet banking without giving me access. Can't believe this hasn't been fixed, I'm clearly not the only person who has issues! (read more)
★☆☆☆☆
“clydesdale are difficult to deal with in so many ways ”
Written on: 20/10/2012 by mugsy
Very dated website. Feels like something from the 1990's. Telephone support is poor & available at only limited times. Opening new accounts is a long & painful process. (read more)
★★☆☆☆
“Website disappointment”
Written on: 02/10/2012
Why is it so difficult at times to get the website to respond? (read more)
★☆☆☆☆
“Clydesdale online banking ”
Written on: 18/09/2012 by christabb46 (2 reviews written)
This is the most infuriating, complicated system someone could ever devise! Similar to lots of other reviewers, I am constantly unable to log in despite entering the right information. Once in the site its not user friendly at all particularly the payments system. I've spent over an hour tonight trying to make 1 payment . 45 mins to get into the system and 2 calls to the help desk and 15 mins to set up a simple payment only to be told that it has been referred and to ring the number given... (read more)
★☆☆☆☆
“Trying!”
Written on: 01/09/2012 by FReid (1 review written)
I have been trying to get onto this site for three days now.It is experiencing technical difficulties!!!For three days??Garbage.I am trying to check my account from Canada.Very frustrating. (read more)
★★☆☆☆
“Cant log in.”
Written on: 06/04/2012
Its all good once your in. But getting there, pretty hit or miss. It doesn't seem to matter how many times you enter the correct password. It still comes up invalid. Then you get blocked and have to sit on hold for half an hour to try and get it un blocked. Fairly standard security questions but a pain in the ass if you cant remember the exact time you made a withdrawal and for how much. And for fun they throw in a surprise security question one you never gave them an answer to just to... (read more)
★☆☆☆☆
“In NZ and have been locked out of my Account for the...”
Written on: 15/09/2011
Locked out of my account for the second time due to a incorrect answer to a security question. Strange thing is i wrote the answers down just incase. Its very difficult to reactivate my account cause the number to phone works on uk time and will cost loads. Emailed them about the situation and got an automated mail back saying they cant confirm who i am so i will need to POST them all my details!?? WTF how backwards. Have been using the BNZ online banking, it is light years ahead for ease... (read more)
★☆☆☆☆
“Antiquated”
Written on: 08/06/2011
We've just moved all our accounts from Intelligent Finance to Clydesdale. We did this as we needed a mortgage at short notice and Clydesdale could offer that, and as it's an offsetting mortgage it made sense to move all our accounts to Clydesdale. Their internet banking facility is truly awful. For example: - Transactions show up as Telephone Banking, which means you can't differentiate between telephone and internet transactions - You have to login using a ten digit customer number,... (read more)
★★★★★
“Bearsden Clydesdale Bank ”
Written on: 30/04/2011
Bearsden Clydesdale Bank
Change of address,co-holder living abroad,dealt with
dealt with efficiently and pleasantly by a young lady
customer session ID 37768820
work station ID CBW118529
Only 2 tellers this causes time waste when busy [only thing I don,t like]
(read more)
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Showing 1 - 10 of 60 Reviews
★☆☆☆☆
“An internet user of over five years. Since late Nov...”
Written on: 19/01/2011 by Billy Budd (1 review written)
An internet user of over five years. Since late Nov 2010 have endured horrendous experiences in logging on. Usual reponse " security questions fail validation ". No reasonable explanation available from the Bank. No keyboard issues experienced and logging on from another secure computer gets me the same responses. A reply from the Bank indicates that I should have an answer within four weeks. I am now re-registering for the third time with little hope of success. After a huge number of years... (read more)
★★★★★
“Clydesdale Bank Scotland. My local branch are...”
Written on: 18/01/2011 by emilyamelie (3 reviews written)
Clydesdale Bank Scotland. My local branch are polite, helpful, and make you feel your enquiries are no problem. They have time to talk about your personal stituation. The rates are just as bad as everywhere else, but they do try and keep you informed of what they have in accounts. So far they have been just fine. (read more)
★★★☆☆
“The only problem I Have is getting into the system, it...”
Written on: 01/12/2010
The only problem I Have is getting into the system, it is very slow at times , once I am in it sems to be fine.I have no other difficulies with transfers etc. (read more)
★☆☆☆☆
“This is one of the most irritating online systems I...”
Written on: 25/10/2010
This is one of the most irritating online systems I have ever used. The look and feel would not have been acceptable years ago let alone now - the over emphasis on security makes it slow and cumbersome to use. And today, yet again, I cannot get into the system and so found my way to this review site - comforted that I am not alone. Also, some of the terminology might make sense to a bank clerk but does not map to "real" language (see the payments section) GRR!! (read more)
★★★★★
“I don't agree with the negative comments on this site...”
Written on: 17/08/2010 by Dee Mac (1 review written)
I don't agree with the negative comments on this site or that the site is often unavailable, if it's going to be unavailable for updating you will receive a message on the page after you've logged in. I agree with one of the comments made that in some cases it's the customers incompetence if they can't get the site to work. I find the site fast but then again I've updated my laptop and the signal strength I get is excellent. All the login passwords are for our security and for extra security... (read more)
★☆☆☆☆
“Clydesdale Bank (CB) outsourced the securelink and I...”
Written on: 30/05/2010
Clydesdale Bank (CB) outsourced the securelink and I was unable to pay for my holiday on time as they had inaccurately transposed my security answer. The call centre from the outsorced company kept referring me back to CB call centre and shouldn't have as they no longer hold the data required to progress; feel sorry for them as this must be making their work increase rather than decrease.
Have not been able to log on to internet banking either. The security questions have gone from a...
(read more)
★★★★☆
“Have had no major problems, it is quite easy to use....”
Written on: 31/03/2010
Have had no major problems, it is quite easy to use. The security aspects are excellent although it does add some time to transactions such as bill payment, but as it is for my benefit I dont mind. (read more)
★★☆☆☆
“Ive been using CB's internet banking since it started...”
Written on: 13/03/2010
Ive been using CB's internet banking since it started and not much trouble, but very recently I find that on my accounts page - when I select something from the sidebar the text disappears.
I tried to email them and this is now difficult and when I finally found and filled in a query form and submitted it I don't think it went.
Anyone else had this sidebar issue?
Avril Lang
(read more)
★★★★★
“Reading the majority of reviews I would suggest it is...”
Written on: 03/03/2010
Reading the majority of reviews I would suggest it is the customer's incompetence which creates their problems. I have used the service for over 4 years and never had any difficulty. I use the service for personal banking. Businesswise I have to use HBOS's service as my employer banks with HBOS. Now there is a system which makes a mountain out of a mole hill!! Nobody in accounts likes using it!! (read more)
★☆☆☆☆
“The system is dreadfully slow I tried to pay 5 bills...”
Written on: 03/02/2010
The system is dreadfully slow I tried to pay 5 bills and it took me over 45 minutes of error messages and logging me out telling me I would have to log in again before I decided to leave the office and just walk to the bank to go and arrange my transactions. I have also resorted to telephone banking to get this done on other occasions but Clydesdale tell me I am the only person to ever have any issude in my local branch! I do not know what value for money means I did not knoe I paid for this... (read more)
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Showing 11 - 20 of 60 Reviews
★☆☆☆☆
“the site is often unavailable which is useless when...”
Written on: 23/01/2010
the site is often unavailable which is useless when you need to bank online (read more)
★★★★★
“Excellent Security, although a little bit troublesome,...”
Written on: 03/12/2009 by Bill Thoms (1 review written)
Excellent Security, although a little bit troublesome, as a retired Banker it far exceeds any north American secutiry that I have seen. A little bit extra trouble for an imensely lot more personal security. (read more)
★★★☆☆
“Not too much trouble using it but when systems are...”
Written on: 08/11/2009
Not too much trouble using it but when systems are slow, the time allowed to access runs out and I have to start again!
I don't like the limit [£2000?] on internet transfers.
(read more)
★★★☆☆
“I've been using it for a few years now. Yes the log-in...”
Written on: 01/11/2009
I've been using it for a few years now. Yes the log-in is a bit more complex now, but that, I like to think, is for our safety.
Regularly transfer between family accounts & keep an eye on transactions.
Sometimes a bit slow. Direct debits out but no record on the account over the weekend till Monday or after P/H.
(read more)
★☆☆☆☆
“Have used internet banking for yrs found it very easy...”
Written on: 24/10/2009
Have used internet banking for yrs found it very easy to use until this cgange now i cant get into my account (read more)
★☆☆☆☆
★☆☆☆☆
“I agree everything has changed and not for the better...”
Written on: 18/09/2009
I agree everything has changed and not for the better im afraid. Before the new Clydesdale Bank Internet Bankinglog in process everything was fairly good now it semms an effort just to log into your own account. I cant even get to the page because the screen freezes at the login page, im being told it must be my computer but if this were the case then surely it would have worked on one of the three laptops I have used the past week. Also the rare (and believe me I mean RARE) times i do... (read more)
Brian Muir's Comment
Written on: 22/02/2010
I had same problem, not getting past the log-in page. I tried other PC's as well. I could get my other Bank details so thought it was CB site's fault. One PC suggested switching the router off for 10-15 seconds then reconnecting. I did this and unbelievably I logged in straight away no problem! Explanation; I haven't a clue.
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★★☆☆☆
“Since the introduction of the supposedly improved...”
Written on: 08/09/2009
Since the introduction of the supposedly improved security login i seemingly don't know my details and can't gain access to my account. I also get told to call them which this product is supposed to stop from needing to be the case. on top of this i can't get to mail them to let them know! Clydesdale Bank Internet Banking was good until then really easy to use with little or no problem but now i feel like cancelling it. (read more)
★☆☆☆☆
“Clydesdale Bank Internet Banking has been changed...”
Written on: 30/07/2009
Clydesdale Bank Internet Banking has been changed dramatically, the new login has become very difficult. Today my login was fraught with problems, the page was asking 4 of my secret questions. Usually there is one to reply too. Help desk say the problem is with my computer at that it has a virus, It must be a very clever one. The assistant I talked to asked my postcode and insisted I was wrong. Only lived here 10 years I think I know best. Has anyone else had problems logging in over... (read more)
★☆☆☆☆
“All of a sudden I can't access my bank accounts online. ”
Written on: 02/07/2009 by DerekMacK (1 review written)
All of a sudden I can't access my bank accounts online.
This all started 4 days ago, I get through all three login stages and then I get a message on the web-page that the service is 'currently unavailable, try again later'.
When I call the Clydesdale Bank Internet Banking support line I get told that some people are having this problem for unknown reasons and that it will be fixed within days.
I've been told this for 4 days now, it still isn't fixed unfortunately.
I am very seriously...
(read more)
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Showing 21 - 30 of 60 Reviews
★★★★★
“I have been using Clydesdale Bank Internet Banking...”
Written on: 29/06/2009
I have been using Clydesdale Bank Internet Banking service for a number of months now. Access is no problem even with AOL. Much easier than standing in line inside my local branch. Inside the new open plan branch offers little or no privacy. Don't have to listen to the inane chatter e.g.,"have you considered a mortgage with us?" Did have some trouble moving between accounts when I would be fired back to the login page again. This has not occurred recently. (read more)
★★★★★
“I have had no problem with cbonlone since I first...”
Written on: 23/04/2009
I have had no problem with cbonlone since I first started almost 12months ago. I have no problem accessing my account and tkes no time at all. The new window security is a good thing. One question I will have to find the answer to is, can you transfer money to a bank account in North America using the internet as you can do for uk accounts. (read more)
☆☆☆☆☆
“Why cant they get cards to you on time its a joke ive...”
Written on: 16/04/2009 by steve6877 (1 review written)
Why cant they get cards to you on time its a joke ive had to order a card twice and its still not here 5 working days try 35. Im going away on holiday next week and have no bank card. Ive been on the phone to them 7 times about it now and they say theres no way of speeding it up. Yeah your not wrong. I mean how hard can it be ? If anyone from clydesdale bank reads this get your act together and start giving your customers a half decent service. (read more)
★☆☆☆☆
“Clydesdale online banking is not easy to log into, had...”
Written on: 06/08/2008
Clydesdale online banking is not easy to log into, had to call the help desk three times. They were not pleasant to deal with at all. The site is not easy to navigate. I cant even transfer between my own accounts with a reference without waiting 3 days for the money to clear. (read more)
★★☆☆☆
“Everthing was fine with Clydesdale online banking...”
Written on: 01/08/2008
Everthing was fine with Clydesdale online banking until I chose aol, increased speed with free talk talk. Like other respondents I'm with aol and at the point of changing either the bank or aol getting online to the CB just a waste of my time as for aol helpline multi-option choices another waste of time beginning to feel like Zebedee! (read more)
★☆☆☆☆
“Have been unable to log on for several weeks. Cbank...”
Written on: 30/07/2008 by bronironnie67 (1 review written)
Have been unable to log on for several weeks. Cbank say it is a problem with my ISP (AOL). AOL have suggested I log on using another server, Internet Explorer. This worked once and I now seem to be unable to log on at all. What is going on here?
Using the cbonline address simply gives a list of other banks and offers of loans. I have had to resort to using telephone banking or paying bills at a branch, so much for modern technology. A very dissatisfied customer and I would not recommend the...
(read more)
★★☆☆☆
“I am getting very annoyed at the time it takes to get...”
Written on: 18/07/2008
I am getting very annoyed at the time it takes to get into this site I thought it was just me until I decided to read the other messages that makes me feel better but all I want is not to be redirected just to access my information cant clydesdale do anything about this. (read more)
★★☆☆☆
“Offers me what I expect, nothing more and nothing...”
Written on: 14/07/2008
Offers me what I expect, nothing more and nothing less, that is whenever I can log onto the site. (read more)
★★★☆☆
“Clydesdale were doing well until you fell out with...”
Written on: 12/07/2008 by Iain Roberts
Clydesdale were doing well until you fell out with AOL! They appear to be having longterm difficulty getting your Internet Banking Website sorted out with AOL. How long is this likely to take? (read more)
★★☆☆☆
“Need systems like this to be more reliable, especially...”
Written on: 10/07/2008 by sauchies
Need systems like this to be more reliable, especially since accessing a branch for face to face contact becoming more and more difficult. (read more)
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Showing 31 - 40 of 60 Reviews
★★★★☆
“I am very satisfied with Clydesdale's internet banking...”
Written on: 04/07/2008 by Norbert 2 (1 review written)
I am very satisfied with Clydesdale's internet banking system, it meets my needs. I have used this bank's internet for banking since its inception. Once I became familiar with the 'system'it was easy to use, I have never had a problem accessing the website or transferring money. (read more)
★☆☆☆☆
“You want to be happy with your bank and feel that you...”
Written on: 01/07/2008
You want to be happy with your bank and feel that you are working together. With this new system in place, you feel like someone on the outside of a shop window and all you can do is look in. (read more)
★★★★☆
“Real reason to leave a review is I had trouble...”
Written on: 01/07/2008
Real reason to leave a review is I had trouble accessing the web page kept telling me this page could not be found I tried for a couple of days then called the call centre where I was met by someone who seemed to know exactly what she was talking about for some reason aol has updated the server and it won't allow this page to be shown which is not Clydesdale Banks fault, but all you have to do is log on through Internet Explorer or Firefox whichever you have, I did it as she was talking and... (read more)
385643_Frnmm's Comment
Written on: 24/07/2008
Have been trying for days. Thought it was my decrepit comp! Will go and try it now and see if I can log on. Thanks in advance.
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★★★☆☆
“I managed to access my details from work no problem...”
Written on: 01/07/2008 by Helen1968 (1 review written)
I managed to access my details from work no problem today, but again for the third day in a row I cannot gain access from home. Same problem as the people have written before me! Getting quite annoyed now. (read more)
★★★☆☆
“Being disabled, on-line banking is ideal for me as my...”
Written on: 01/07/2008
Being disabled, on-line banking is ideal for me as my local cash machine never seems to be working to get a statement from. Phone line staff are very good but dont try to write to the branch to request a direct debit cancellation, phone the switchboard and they will do it for you. (read more)
★★★☆☆
“I have been with this bank for 35 years now and...”
Written on: 01/07/2008 by tomannesmart (1 review written)
I have been with this bank for 35 years now and although we moved to England 26 years ago we never felt the need to change. The site is easy to use but when you can not get near it Frustation or what sets in. This last couple of years the staff on a phone call have become useless. Please fix the darn thing and drop some of these what appear no trained kids off the help desk. (read more)
★★★★☆
“I have been internet banking for 8 years with no...”
Written on: 30/06/2008
I have been internet banking for 8 years with no problem until today. I have found it impossible to log in to internet banking. Please can you fix it out quickly its driving me crazy. (read more)
378409_Boydhazel's Comment
Written on: 01/07/2008
I have found it impossible to connect to the web site this last four days.,it really is annoying
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★★☆☆☆
“Not the easiest of sites to navigate. Not so simple to...”
Written on: 30/06/2008 by julieoscar (1 review written)
Not the easiest of sites to navigate. Not so simple to access internet banking from main page as too much detail - I can only review previous 100 transactions on my account, and like other reviewer I can no longer access the site at all. I am an AOL customer just can't find web site. (read more)
★★☆☆☆
“Having been using this service for several years...”
Written on: 30/06/2008 by DonaldCoghlan (1 review written)
Having been using this service for several years through AOL I am concerned as to why this is no longer possible. (read more)
★★☆☆☆
“Since the sites new makeover I have been having...”
Written on: 29/06/2008
Since the sites new makeover I have been having problems logging on. For the last three days I have been trying to acces my bank details. Message keeps appearing "cannot find web page" what is this all about. Think I will go bank to normal banking procedure and forget about online. (read more)
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Showing 41 - 50 of 60 Reviews
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Mitch7865's Comment
Written on: 28/08/2012
A business account that can't go back further than 6 months in transactions is ridiculous and completely inadequate.