Willowslea Kennels (Airpets), Heathrow, Staines, Middlesex Reviews

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★★★★★
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Willowslea Kennels (Airpets), Heathrow, Staines, Middlesex

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Latest Reviews

★★★★★

“Fantastic service and great care”

Written on: 13/08/2014 by q8russell (1 review written)

I don't normally take the time to post reviews but this is an exception. Three and a half weeks ago my family left the UK for Kuwait to join me, but had to leave our 4 year old Saluki / Retriever cross behind with parents in law until we could process import licenses etc.. He apparently cried, got depressed, wouldn't eat and the in laws got worried. We processed documentation as quickly as possible and then Airpets stepped in. Their personal service, speed of response, immaculate detail and… Read Full Review

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★★★★★

“THANK YOU AIrpets!”

Written on: 05/07/2014

Airpets have been a lifeline for me from my very first enquiry months ahead of flying with my dogs to the UK from an unlisted country. They have been unfailingly helpful, efficient & patient. During the many difficulties that I encountered they have been a voice of reassuring assistance at the other end of the phone or in emails. I don't know how I would have successfully navigated my way through all the paperwork without their help and I recommend anyone thinking of travelling with their pets… Read Full Review

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★★★★★

“Very friendly, helpful and efficient service.”

Written on: 28/06/2014 by LIHB (1 review written)

Airpets were fantastic from start to finish. I had A LOT of questions related to getting my dogs over from an unlisted country to the UK, and they were always very helpful and quick to reply. They sent over the relevant information and forms promptly and were happy to revise my paperwork and advise me ahead of time if it was all correct or whether it needed any changes. This was especially valuable as nothing about importing pets to the UK form an unlisted country is easy or transparent!… Read Full Review

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★★★★★

“Faultless service & very caring staff!”

Written on: 11/06/2014 by tomwood1981 (1 review written)

Our cat unexpectadly had to spend 4 months in quarantine on arrival into the UK and we chose Airpets from the list of options provided at the Heathrow Animal Reception Centre. We decided mainly based on the ease of visiting from central London (Airpets is adjacent to Heathrow T5 on the train/Piccadilly line and they provided a free minibus pick up/drop off service 3 days per week for a 2 hour visit). Our cat has just been released and the whole experience with Airpets was excellent. The service… Read Full Review

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★★★★★

“Helping me bring my cats from Lebanon to the UK”

Written on: 29/05/2014 by jpg545 (1 review written)

I live and work in Lebanon,I am from New Zealand and work for the United Nations. I adopted 2 cats here from the streets. I decided to move them to the UK so that they could get a good home as I am moving from here. I contacted a few other companys with this however Airpets were the best with details and help and were very patient and polite. This process took me about 8 months,they are now in the UK. This was not an easy task, however if I cannot rehome them in the UK after 6 months I can take… Read Full Review

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★★★★★

“Took away the stress ”

Written on: 15/05/2014 by Gouldenm (1 review written)

I had to return to New Zealand and leave my dog for 4 months in the UK. The staff at Airpets helped and advised my mum (who was looking after my dog), every step of the way. Exporting a pet is very onerous and complicated and vets and lab reports don't always come at the right time! She kept on top of my dogs timetable and everything went smoothly. We couldn't have done it without them. Thanks for getting my lovely boy safely home across 12000 miles… Read Full Review

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★★★★★

“Thank you thank you thank you ”

Written on: 13/05/2014 by VS14 (1 review written)

Thank you is much for transporting our gorgeous dog from London to Singapore, she arrived fit well & happy and that is all down to you. From my first nervous call to asking a million questions you have been fantastic .  The lady who looked after Bella was fantastic nothing was too much trouble & she completely understood the worry I felt about how the journey would impact our dog. She took away all the stress & worry of taking our beloved girl to the other side of the world and she arrived… Read Full Review

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★★★★★

“Thank you, thank you, thank you!”

Written on: 07/05/2014 by Xenabena (1 review written)

We would like to thank you for the fantastic service that Airpets provided in safely relocating the fluffiest member of our family from London to San Francisco. From the very beginning of our contact with you there was never a moment when we felt that any requests or questions that we had were too much trouble, and we had a few! We are so grateful that you took such good care of us all at this most stressful and anxious time. Xena is settling in really well to her new home, is beginning… Read Full Review

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★★★★★

“Thanks for everything!”

Written on: 27/04/2014 by JayBartonCosta (1 review written)

My dog George left the quarantine facility yesterday and I couldn't be happier with the level of support that I received. The members of staff were always very friendly, supportive and sympathetic throughout the four months and 4 days that George was there (his microchip failed and that's why he needed to be there for so long!). Special thanks go to Rory and to Helen who are both lovely and genuinely love animals. I'm sure George already misses them. The two other things I'd like to… Read Full Review

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★★★★★

“Professional and caring”

Written on: 05/03/2014 by Alison_Mollon (1 review written)

I used Airpets to import my cat from Rwanda and then for the three months quarantine. The staff dealing with the import were extremely helpful, especially coming from a country that isn't really geared up for export. They organised to send me a crate and of course looked after all import matters, I didn't have to do a thing. The only small problem was they sent me a wooden crate which the UK authorities allow (I believe) but KLM don't, who are the only carrier able to import. But I think this… Read Full Review

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★★☆☆☆

“I would not recommend.”

Written on: 12/01/2014 by JPLondonUK (1 review written)

I arranged to collect a Dog Kennel from AIrpets. I went to collect in the morning and they were very friendly and had the dismantled box ready for me. A friend of mine was going to fly the box about an hour later from heathrow. I got to the airport to give it to them and I decided to check if it fitted and I found they had given me the wrong size door for the box. I called them up and they were very friendly and said bring it back for them to replace. So a pain but bare able. It got worse… Read Full Review

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★★★★★

“Tilly to Cyprus”

Written on: 22/11/2013

Thank you so so much to Airpets. From pick up in north Essex to Cyprus it all went smoothly. Tilly not traumatised at all - unlike me!!! Transfer to Northern Cyprus was equally fantastic. Thank you again. Would definitely use again if needed and highly recommend… Read Full Review

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★★★★★

“Great Place”

Written on: 31/10/2013

We had three animals,one dog and two cats shipped from Turkey. Getting them out of Turkey was a bit rough (our dog was lost at the Istanbul airport for awhile and did not come on the same flight at the cats),but once in the care of Airpets everything went as it should. They were well looked after and all was on order when quarantine was done. They were ready to go at exactly the time we asked. They were willing to accept payment on our arrival to the UK which was very helpful. I would use this… Read Full Review

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★★★★☆

“Very decent place.”

Written on: 13/10/2013 by joswg824ti (2 reviews written)

A well spacious,and clean. The shop is fully loaded of different lovable pets. They also sell animal foods and stuffs that surely your pets will loved. The staff is great, she really knew what she was talking about, and tells some stories behind every animal that they have. She also gives some tips on how the proper way in taking good care of your pet. This is really a perfect place to all pet lovers… Read Full Review

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★★★★★

“Impeccable Service”

Written on: 14/08/2013

Dear Cheryl We now have two cats happily settled in Greece. We cannot thank you personally and Airpets enough. Great service and incredibly helpful people al the way down the line. Most importantly, we knew the cats were in the very best and kindest hands. You made us feel like your only clients and as a marketing man myself I know how difficult that can be. I also know excellent service when I have it and yours was top of the shop!… Read Full Review

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★★★★★

“Very Pleased”

Written on: 12/08/2013 by richgardinr (1 review written)

Just a quick note to say thank you for how well airpets managed the boarding and transportation of our two cats Arran and Elgin to New Zealand. The cats had a 7 day stay in the cattery before flying. Throughout the process Airpets were attentive and proactive in making sure working through all the paperwork was as easy as could be. The cats were collected as planned by a very kind driver who did her best to assure us they'd be alright!! If anyone else is moving their pets i'd highly… Read Full Review

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★★★★★

“A great start with Airpets”

Written on: 17/07/2013 by Ctedjo (1 review written)

My dog Shadowfax is moving with us to the US, and our pet mover is using Airpets in Heathrow to board him for 2 nights. Shadow is on heart medication because he has a heart murmur, and as anybody with pet knows, they are part of your family, and I was very worried about him. So instead of calling my pet mover, I called Airpets directly, and spoke to a lady. Wow, not only she is knowledgeable, I can tell that she really is trying to help. She was kind and patient, she was compassionate, she… Read Full Review

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★★★★★

“THANK YOU”

Written on: 12/06/2013 by BISSA (1 review written)

Tthank you for all your help before & after ellie ARRIVED. once she arrived at heathrow and was in your safe hands i finally relaxed & she is now safely waiting for me to arrive and we can start our new life TOGETHER. you are GREAT… Read Full Review

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★★★★★

“Puuuurfect Service To The UAE”

Written on: 04/06/2013 by Skalite1724 (1 review written)

Airpets helped transport our cat, Wilbur, from South London to Dubai. The staff (Justine and Valerie) advised us and kept us up to date with proceedings. Wilbur was collected from home the day before her flight, and when I collected her in Dubai she was calm and purring away. Airpets were brilliant and handled all the stress of filling out the import and export forms. Collecting Wilbur in Dubai was a seamless process, thanks to the work done beforehand. Wilbur's settling in to her new home… Read Full Review

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★★★★★

“Woofs-Spa at Airpets”

Written on: 31/05/2013 by PamBrant (1 review written)

Our two greyhounds Twiggy and Lulu have just had their first session at Airpets new grooming parlour Woofs-Spa. It took about two hours for both dogs and they came back looking great and smelling lovely for a change! The staff were very friendly and we think our girls really enjoyed it - they behaved themselves at least! Definitely will be back! Thank you… Read Full Review

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