Willowslea Kennels (Airpets), Heathrow, Staines, Middlesex Reviews

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Willowslea Kennels (Airpets), Heathrow, Staines, Middlesex

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Latest Reviews

★★★★★

“Terrific care”

Written on: 17/08/2015 by ReturnToBlighty (1 review written)

We arrived in the UK from the US to find an error on our paperwork which meant our dog had to spend 3 weeks in quarantine, much to our distress. We found Airpets and they were immediately sympathetic and responsive. They quickly picked up our dog from Heathrow and took him back to their kennels. They sent us photos of him settling in, explained what needed to happen during his time in quarantine, and genuinely seemed to care for his wellbeing. We visited to find him well looked after and… Read Full Review

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★★★★★

“Best place my cat could have gone to ”

Written on: 07/05/2015 by Nasreen611 (1 review written)

It was indeed stressful and unfortunate to be told as I got off the plane, that my cat, who was also on the same flight as me, would be held by the authorities due to an issue with his paperwork. Airpets were recommended to me by the cargo handler and now I know why. The very lovely people at Airpets picked him up the next day and looked after him so well that I cannot describe. He was scared and a little grumpy and just wanted to go home, and although he could not immediately, I knew he was… Read Full Review

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★☆☆☆☆

“Worst service ever ”

Written on: 01/05/2015 by NatHomewood (1 review written)

This company put my dog in danger when they filled out his US customs forms wrong, they also misinformed me on a number of occasions and give me the wrong information on where to collect him. For the price of £950 I have no idea what we got for that money except a lot of hassle and stress. We almost weren't allowed to take our dog home because the name on the customs form didn't match my own, it took a lot of pleading with them to let us take him. I would never advise any one to trust them… Read Full Review

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★★★★★

“Perfect pets paradise ”

Written on: 25/04/2015 by 229Piper (1 review written)

After unexpectedly having our pet quarantined on arrival, panic set in . Google led us to Airpets . Panic over . They collected out girl from ARC at Heathrow, sent me a picture, booked her into her single room with central heating and switched on the classical music. Checked her dietary requirements and organised veterinary attention, by now I was starting to relax, I relaxed completely when they said my spaniels handler would be with her daily . I got regular updates and pictures and advice on… Read Full Review

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★★★★★

“Very caring”

Written on: 05/01/2015 by Shelleylloyd (1 review written)

I relocated to Bermuda with my Cockapoo, Charlie. He was very nervous and didn't like cages. Charlie was picked up a couple of days before traveling and the person who organized went over and beyond to make sure Charlie was ok; she even brought him to their office to make him more comfortable as they could see he just wanted some affection as he was just scared. I was kept uodated on how he was doing, this made the whole process a lot less stressful for us. We were so happy with what Airpets… Read Full Review

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★★★★★

“Not just good - they are different, too”

Written on: 17/11/2014 by colinhendrick (1 review written)

We brought down an endangered parrot and a Yorkie from Jamaica. The thing we quickly learned was that nobody over there knew what they were doing, and worse still they made it up as they went, passing us from one government body to another, with the costs going through the roof due to 'charges' they made. The best new we had was Rory Moran at Air Pets, who advised us how to work our way through the 'road blocks' and huge stress involved in doing this. Our little Yorkie is currently at Air… Read Full Review

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★★★★★

“quarantine”

Written on: 04/09/2014 by Cristopher18 (1 review written)

Due to a missing microchip, on entering the UK, my cat Marmalade, had to stay in quarantine for four months. Five star treatment was the order of the day at Airpets. I received regular updates on her wellbeing and photographs. Marmalade was returned to us fit and healthy and once home, she settled in as if she had never been away… Read Full Review

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★★★★★

“Fantastic service and great care”

Written on: 13/08/2014 by q8russell (1 review written)

I don't normally take the time to post reviews but this is an exception. Three and a half weeks ago my family left the UK for Kuwait to join me, but had to leave our 4 year old Saluki / Retriever cross behind with parents in law until we could process import licenses etc.. He apparently cried, got depressed, wouldn't eat and the in laws got worried. We processed documentation as quickly as possible and then Airpets stepped in. Their personal service, speed of response, immaculate detail and… Read Full Review

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★★★★★

“THANK YOU AIrpets!”

Written on: 05/07/2014

Airpets have been a lifeline for me from my very first enquiry months ahead of flying with my dogs to the UK from an unlisted country. They have been unfailingly helpful, efficient & patient. During the many difficulties that I encountered they have been a voice of reassuring assistance at the other end of the phone or in emails. I don't know how I would have successfully navigated my way through all the paperwork without their help and I recommend anyone thinking of travelling with their pets… Read Full Review

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★★★★★

“Very friendly, helpful and efficient service.”

Written on: 28/06/2014 by LIHB (1 review written)

Airpets were fantastic from start to finish. I had A LOT of questions related to getting my dogs over from an unlisted country to the UK, and they were always very helpful and quick to reply. They sent over the relevant information and forms promptly and were happy to revise my paperwork and advise me ahead of time if it was all correct or whether it needed any changes. This was especially valuable as nothing about importing pets to the UK form an unlisted country is easy or transparent!… Read Full Review

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★★★★★

“Faultless service & very caring staff!”

Written on: 11/06/2014 by tomwood1981 (1 review written)

Our cat unexpectadly had to spend 4 months in quarantine on arrival into the UK and we chose Airpets from the list of options provided at the Heathrow Animal Reception Centre. We decided mainly based on the ease of visiting from central London (Airpets is adjacent to Heathrow T5 on the train/Piccadilly line and they provided a free minibus pick up/drop off service 3 days per week for a 2 hour visit). Our cat has just been released and the whole experience with Airpets was excellent. The service… Read Full Review

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★★★★★

“Helping me bring my cats from Lebanon to the UK”

Written on: 29/05/2014 by jpg545 (1 review written)

I live and work in Lebanon,I am from New Zealand and work for the United Nations. I adopted 2 cats here from the streets. I decided to move them to the UK so that they could get a good home as I am moving from here. I contacted a few other companys with this however Airpets were the best with details and help and were very patient and polite. This process took me about 8 months,they are now in the UK. This was not an easy task, however if I cannot rehome them in the UK after 6 months I can take… Read Full Review

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★★★★★

“Took away the stress ”

Written on: 15/05/2014 by Gouldenm (1 review written)

I had to return to New Zealand and leave my dog for 4 months in the UK. The staff at Airpets helped and advised my mum (who was looking after my dog), every step of the way. Exporting a pet is very onerous and complicated and vets and lab reports don't always come at the right time! She kept on top of my dogs timetable and everything went smoothly. We couldn't have done it without them. Thanks for getting my lovely boy safely home across 12000 miles… Read Full Review

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★★★★★

“Thank you thank you thank you ”

Written on: 13/05/2014 by VS14 (1 review written)

Thank you is much for transporting our gorgeous dog from London to Singapore, she arrived fit well & happy and that is all down to you. From my first nervous call to asking a million questions you have been fantastic .  The lady who looked after Bella was fantastic nothing was too much trouble & she completely understood the worry I felt about how the journey would impact our dog. She took away all the stress & worry of taking our beloved girl to the other side of the world and she arrived… Read Full Review

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★★★★★

“Thank you, thank you, thank you!”

Written on: 07/05/2014 by Xenabena (1 review written)

We would like to thank you for the fantastic service that Airpets provided in safely relocating the fluffiest member of our family from London to San Francisco. From the very beginning of our contact with you there was never a moment when we felt that any requests or questions that we had were too much trouble, and we had a few! We are so grateful that you took such good care of us all at this most stressful and anxious time. Xena is settling in really well to her new home, is beginning… Read Full Review

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★★★★★

“Thanks for everything!”

Written on: 27/04/2014 by JayBartonCosta (1 review written)

My dog George left the quarantine facility yesterday and I couldn't be happier with the level of support that I received. The members of staff were always very friendly, supportive and sympathetic throughout the four months and 4 days that George was there (his microchip failed and that's why he needed to be there for so long!). Special thanks go to Rory and to Helen who are both lovely and genuinely love animals. I'm sure George already misses them. The two other things I'd like to… Read Full Review

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★★★★★

“Professional and caring”

Written on: 05/03/2014 by Alison_Mollon (1 review written)

I used Airpets to import my cat from Rwanda and then for the three months quarantine. The staff dealing with the import were extremely helpful, especially coming from a country that isn't really geared up for export. They organised to send me a crate and of course looked after all import matters, I didn't have to do a thing. The only small problem was they sent me a wooden crate which the UK authorities allow (I believe) but KLM don't, who are the only carrier able to import. But I think this… Read Full Review

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★★☆☆☆

“I would not recommend.”

Written on: 12/01/2014 by JPLondonUK (1 review written)

I arranged to collect a Dog Kennel from AIrpets. I went to collect in the morning and they were very friendly and had the dismantled box ready for me. A friend of mine was going to fly the box about an hour later from heathrow. I got to the airport to give it to them and I decided to check if it fitted and I found they had given me the wrong size door for the box. I called them up and they were very friendly and said bring it back for them to replace. So a pain but bare able. It got worse… Read Full Review

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Sarahw1983's Response to JPLondonUK's Review

Written on: 04/09/2014

We were disappointed to read this review and have investigated the matter with our members of staff who dealt the customer.
Our receptionist took a call from the customer on the Saturday and arranged to have a new, sealed air kennel dismantled, secured with cables ties, ready and waiting for him to collect on the Sunday.
Upon collection the customer mentioned to one of our export staff that he had bought an air kennel previously from another company and the door didn't fit. He then left with the air kennel to take it to the airport but soon rang in to say that this door didn't fit. Our member of staff thought this a coincidence and asked him to bring the air kennel back to be checked out.
It was found indeed that the door was the wrong size, was changed and checked over to make sure the door was the correct size.
We apologise for keeping the customer waiting while our export person sought advice.
All air kennels arrive to us as a complete sealed package from the manufacturer and the components are not changed. We rely on the historical unblemished record of the manufacturer for providing the correct components. We will be raising this complaint with the manufacturer.
As a result of this complaint and to ensure complete satisfaction for our customers, our staff have been instructed to unpack the new, sealed plastic air kennel packs and assemble them before they are allowed to leave the premises. With regret, it will be the responsibility of customers who collect from us, to dismantle them themselves in future.
We offer our sincere apologies.

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★★★★★

“Tilly to Cyprus”

Written on: 22/11/2013

Thank you so so much to Airpets. From pick up in north Essex to Cyprus it all went smoothly. Tilly not traumatised at all - unlike me!!! Transfer to Northern Cyprus was equally fantastic. Thank you again. Would definitely use again if needed and highly recommend… Read Full Review

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★★★★★

“Great Place”

Written on: 31/10/2013

We had three animals,one dog and two cats shipped from Turkey. Getting them out of Turkey was a bit rough (our dog was lost at the Istanbul airport for awhile and did not come on the same flight at the cats),but once in the care of Airpets everything went as it should. They were well looked after and all was on order when quarantine was done. They were ready to go at exactly the time we asked. They were willing to accept payment on our arrival to the UK which was very helpful. I would use this… Read Full Review

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