Willowslea Kennels (Airpets), Heathrow, Staines, Middlesex Reviews

★★★★★
4.6 / 5
68
91% of users recommend this
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Willowslea Kennels (Airpets), Heathrow, Staines, Middlesex

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Latest Reviews

★★★★★

“Dog from USA”

Written on: 21/04/2016 by 410Briggs (1 review written)

She was so helpful in what seemed the impossible task of bringing a rescue dog from USA. Would highly recommend Air Pets. … Read Full Review

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★★★★☆

“International pet relocation ”

Written on: 12/02/2016 by 1988McFadden (1 review written)

Jet pets helped us move our dog from Germany to the States. Overall the service was good. It was a good price, my main contact was friendly, and my pet arrived trouble free. The only issue was communication channels as there were several to deal with (local airport, agent, delivery person) instead of it being handled by the company. But I didn't mind… Read Full Review

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★★★★★

“They made a tedious difficult process easy”

Written on: 12/02/2016 by Northpp103 (1 review written)

Airpets had originally carried out the process of exporting our dog to Tanzania which went off without a hitch so I was hopeful that they could help with his repatriation. Our dog is 14 and has three pet passports issued by two countries - the UK and France. This makes his rabies immunisation and blood test history a little difficult to follow. Airpets went through all of the paperwork I provided and gave me clear instructions on what to provide to ensure our dog had no issues on arrival… Read Full Review

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★★★★★

“Excellent service. Airpets guided us with this...”

Written on: 03/02/2016 by PadmavathyYogesh (1 review written)

Excellent service. Airpets guided us with this complicated process and helped as much as anyone can. We owe them so much… Read Full Review

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★★★★★

“Safe landing into UK for our Kenyan dog”

Written on: 03/02/2016 by Stephanie33 (1 review written)

We used Airpets to help plan and manage the moving of our two year old german shepherd from kenya to London. They were amazing from the first phone call - gave me all the advice I needed, forms, information and patiently answered all my questions. We continued to correspond via email and their response was always prompt, and they didn't seem to mind me asking more and more questions. Prior to travel, the agent I dealt with even checked all my documentation for me so that I felt confident that… Read Full Review

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★★★★★

“to the wonderful Airpets staff!”

Written on: 02/02/2016 by 106Hodges (1 review written)

Thank you for all the TLC you gave my dog while in quarantine, and helping me release him early! It was very reassuring knowing he's in good hands, checked by the vet and being cared for. Hopefully we'll meet again under better circumstances!! Thank you!… Read Full Review

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★★★★★

“Execellent from Start to Finish”

Written on: 16/01/2016 by IanHickey472 (1 review written)

Great Service she was great My pets were looked after and from start to the end receiving them was smooth operation. Well done to whole Team… Read Full Review

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★★★★★

“Sending our cat to Florida”

Written on: 21/12/2015 by jimary (1 review written)

Faultless and friendly service throughout. We were very apprehensive for Ellie May, our cat, as she hates change. We dropped the cat off at 7am and next saw her waiting for us in Tampa Airport. It was so much more organised and easy than we ever expected. Airpets took a load off our minds and allowed us to get on with other issues in moving to another country. Thank you Airpets. You were great… Read Full Review

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★★★★★

“Confident as always my pet will be looked after”

Written on: 17/12/2015 by Alonso92 (1 review written)

This is the third year I have used airpets to allow us to have our precious dog with us in Florida for Christmas Airpets go above and beyond to make sure all goes well and that Jimmy arrives safe and well Would recommend to anyone with full confidence that their pet would be in good hands if they used this company … Read Full Review

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★★★★★

“Reunited with my old cat”

Written on: 12/12/2015

When I left the UK in 2011 I took my dogs but left my cat with my ex husband. 4 years later he is unable to look after him any more and we tried to find a home for him. At the age of 15 it is not possible to rehome a cat. I did not want him to go to a shelter. He spent 6 weeks in a wonderful cattery who arranged all his vaccines and were in continuous contact with Airpets. Airpets arranged pick-up and flight to Geneva from Heathrow. Everything was organized extremely well and I always felt that… Read Full Review

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★★★★★

“Great service, very clear and the doggies happily arrived”

Written on: 04/12/2015 by TomDUS (1 review written)

Airpets has helped me to send my two dogs overseas and everything went well from planning, picking up the doggies, boarding to the flight. Most importantly the doggies were safe and sound when they arrived at the airport… Read Full Review

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★★★★★

“Absolutely fantastic!”

Written on: 03/12/2015 by NickyStevens26 (1 review written)

Airpets were fantastic from start to finish which was a godsend to me as I was flying a rescue dog to the UK from Borneo who had already been through so much and I wanted the transition to be as easy as possible. Airpets were so helpful and took amazing care of Louis. Louis is usually very nervous but you could tell from how he was with them that he had experienced so much love and care during his time there and was sad to leave them. I cannot recommend them enough for their services. They are… Read Full Review

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★★★★★

“The only way to travel ... dogwise”

Written on: 27/11/2015 by maHerndon324 (1 review written)

I used Airpets for the second time this year. This time Sam my Cavalier King Charles Spaniel travelled to Arizona, last time to Atlanta Georgia. We dropped him off the day before he flew and the friendly kennel staff took him and me to see his temporary home. It was a large kennel with direct exit to an outside space. He settled down immediately. Becca sent me photos of him later in the day when he visited them in their office and had a lot of fuss made of him. We went to Aircargo in Phoenix… Read Full Review

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★★★★★

“Wag-tail fantastic service!”

Written on: 24/11/2015 by TinaHeiligers (1 review written)

Airpets helped us with our second international move: this time from the UK to the USA. The process was explained in detail, we knew exactly what we had to do and when to do it and they took care of the rest! Our babies, two dogs and two bengal cats, were kenneled for four days while we got settled in the USA (read: get pet food and cat litter, ensure there are no "escape routes" from our new garden and get over the jet lag!). Airpets sent us stunning photos with proof that they were settled… Read Full Review

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★★★★★

“Happy Californian Labradoodle”

Written on: 23/11/2015 by AubrieSoto (1 review written)

Airpets transported our precious Labradoodle from London to San Francisco to start her new life in California. She received first class service the whole way from check-in at the Heathrow kennels all the way to delivery. She was happier in her sky kennel than I expected her to be because she was allowed to keep some of her own bedding. I'll definitely be recommending Airpets to friends who have to make the same move as me, and they were competitively priced too… Read Full Review

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★★★★★

“A little expensive but easy reliable and fasy”

Written on: 20/11/2015 by EmmyGustafson (1 review written)

Tofu travelled from Istanbul to London. Mrs Gulay from the Istanbul side was very helpful. She was with us in all steps , shared picture all the time . She took care of our dog very well after we left. The man from the London side was even helpful. She informed us the delay of the flight, and met our dog in HARC when she arrived. I used home to home delivery. Every process was well defined. I had not put much effort to get things done. Everything was in their control. I appreciate them… Read Full Review

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★★★★★

“Best care I could have wished for”

Written on: 28/10/2015

When I first arrived there was a mistake on my puppies paperwork that led to her being quarantined. We were told by the customs agent to try other quarantines first as AirPets as the closest location would be the most expensive... Turns out that wasn't true at all and not only did they have room for my puppy when all others were booked but they quoted us £100 cheaper! They were very helpful and understanding of our situation and offered to send me emails and pictures of her while she was there… Read Full Review

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★★★★★

“Terrific care”

Written on: 17/08/2015 by ReturnToBlighty (1 review written)

We arrived in the UK from the US to find an error on our paperwork which meant our dog had to spend 3 weeks in quarantine, much to our distress. We found Airpets and they were immediately sympathetic and responsive. They quickly picked up our dog from Heathrow and took him back to their kennels. They sent us photos of him settling in, explained what needed to happen during his time in quarantine, and genuinely seemed to care for his wellbeing. We visited to find him well looked after and… Read Full Review

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★★★★★

“Best place my cat could have gone to ”

Written on: 07/05/2015 by Nasreen611 (1 review written)

It was indeed stressful and unfortunate to be told as I got off the plane, that my cat, who was also on the same flight as me, would be held by the authorities due to an issue with his paperwork. Airpets were recommended to me by the cargo handler and now I know why. The very lovely people at Airpets picked him up the next day and looked after him so well that I cannot describe. He was scared and a little grumpy and just wanted to go home, and although he could not immediately, I knew he was… Read Full Review

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★☆☆☆☆

“Worst service ever ”

Written on: 01/05/2015 by NatHomewood (1 review written)

This company put my dog in danger when they filled out his US customs forms wrong, they also misinformed me on a number of occasions and give me the wrong information on where to collect him. For the price of £950 I have no idea what we got for that money except a lot of hassle and stress. We almost weren't allowed to take our dog home because the name on the customs form didn't match my own, it took a lot of pleading with them to let us take him. I would never advise any one to trust them… Read Full Review

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