as an airline it pretty much compares good but not necessarily better than any other. I did buy my ticket through an agency and that seems to complicate things as you cannot do any changes other than through them and this becomes the expensive part other than when away you cannot seem to access certain priviledges like buying extra baggage since the website doesn't allow this and when your agent also tries, this after numerous overseas calls you are running even high costs since the last resort happens at the airline at almost double the costs!!! this is not only unfair to the client but costly and since you are requested to try and claim back costs ( when their systems were down or so they say) no one responds and the agent claims they will only deal with client. now what to do and they claim top 3 / 5 in the industry.

Travelled with the airline occasionally. Found them to be good and may use them in the future. They need to offer little lower fares. great service, price could be better.

We have been using Etihad airways for 6 years now and graduated to Silver membership, usually flying twice a year. This year, we flew to Thailand from Manchester in March, on our Silver status, but lost this privilege for our return flight in April. We understood, as we had only flown once with the airline in 2011, we had not reached the required tier level, the Silver status was removed. Before we flew in March, we had already booked flights with them for November 2012, as we did not realise this would happen and now have a reduced luggage allowance for that flight.I have to say that when we first flew Etihad we could not believe the services and extras in economy.These are depleting with every recent trip,while fares have jumped in price. My husband who is on my family membership, has accompanied me on all our flights to Bangkok. He was surprised, but pleased, to receive a letter recently, thanking him for being a frequent flyer and had his silver status re-instated. I waited to receive mine….I haven’t? I can only presume, as I have taken advantage of the miles we have accumulated and had reward flights, I am not classed as being a frequent flyer? I also presume that in November when we fly with them, my husband will have increased luggage allowance, can go in the business lounges for our trip, while I have neither? I emailed Etihad guest, Etihad Silver guest and Etihad.com regarding the above. I have re-sent my emails querying this decision 3 times. Not even received an acknowledgment. I get advertising Emails from Etihad, saying how many people have switched to flying with them. Well checking prices for an Easter trip 2013 this is one regular flyer, who has just switched back to Emirates. 30 K luggage allowance as opposed to Etihad 23K in Economy, cheaper flights, better flying times, frequent flyer points to save????..Good bye Etihad

I have experienced several times use this Etihad Airlines flight until now, every thing are OK. I do not have bad experience with this flight.
Even I heard some people have different experienced.