Etihad Airlines Reviews

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Latest Reviews

★☆☆☆☆

“worse airlines ever”

Written on: 18/07/2015 by Reynolds25 (1 review written)

you are the worst airlines ever.... you sell reserved seats for higher price and you make travelers suffer in the airport waiting for next day or day after flight... I believe you are bad and cheap airlines and any other airline is better then you.... please challenge me to give you more details on how miserable you are!!!!!!!!… Read Full Review

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★☆☆☆☆

“The worst airliner ever. They cheated me”

Written on: 28/06/2015 by 105Crabtree (1 review written)

Back in April, wanted to book a ticket for my brother from Cairo to Hong Kong. I came across Etihad (have never heard about it before then). It was my first time to do business with this airliner. With good faith, I book a return ticket for my younger brother to visit me in Hong Kong. He lives in Alexandria/Egypt. He was supposed to be travelling On Friday 19th June from Cairo to Hong Kong where I have been preparing and getting ready for his arrival. He didn't sleep at all Thursday night as he… Read Full Review

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★☆☆☆☆

“no customer service”

Written on: 16/05/2015 by Hadassahp361 (1 review written)

I have flown them 3 times. All flights were delayed. Airport check in is the best part. Very efficient and friendly. Cabins are cramped with business class seats lie flat but short and not cushioned well. Food is average at best with drinks clearly below average. I have never been first class but business class drinks are cheap and below average quality compared to other airlines. Customer service after flights is non existent. I did not receive all my miles for flight and it is over 3 months… Read Full Review

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★☆☆☆☆

“No Food while you travle for 22 hours”

Written on: 12/05/2015 by Brynn131 (1 review written)

Hello I booked a ticket for my mother thinking that this is good airline and she will be comfortable with her flight. NOthing to my imgination she was treated trible and not even given food. First i book my mothers ticket from Mumbai to Washington Dulles airport USA 2 months in advance and with Etihad they gave me option to select the seat. My mother was just operated in december 2014 and she was travelling in 4 months of her surgery. So i booked her isle seat on the right that way she can… Read Full Review

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★★☆☆☆

“Young Airlines with great potentials - Needs improvements”

Written on: 08/05/2015 by Paramesh (1 review written)

I flew from San Francisco to Abu Dhabi and then to Kathmandu. Then back from Kathmandu to Abu Dhabi. flight got delayed and missed. They were kind enough to fit me in flight to Los Angeles next morning and provided with voucher to spend a night at the airport hotel. I upgraded my ticket to Business class from SFO to KTM. Compare to other international airlines, their service is poor in business class standard. It took hour and half to get my drink after plane took off from the ground in… Read Full Review

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★☆☆☆☆

“The worst travel experience in my life”

Written on: 25/03/2015

We had transit flight from moscow to colombo via abu dabi. Despite the fact the first flight arrived on time, we're were not put to the second flight with no reason explained. Next flight was in 24 hours. Etihad transfer service desk managers promised to provide visas and hotel, took nesseasary papers for visas and asked to come back in 5 hours to check if the visas are ready. After 5 hours, they said come back again after another 5 hours. Still, 40 passengers are in the airport, without visas… Read Full Review

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★☆☆☆☆

“awful experience”

Written on: 03/03/2015 by maxie187 (1 review written)

We flew from Sydney to manchester. Ok so we're in economy but I have had better seats on short haul flights - very uncomfortable. The cabin was freezing it was like being in a flying fridge! Complained to staff but made no difference. Food awful. Never again with etihad. … Read Full Review

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★☆☆☆☆

“Worst company!!!”

Written on: 18/02/2015 by Stanislav_Shir (1 review written)

I am a diplomat of the Russian Embassy in Jakarta. I have been robbed on board of the flight heading from Jakarta to Abu-Dhabi on January 23,2015!!! Irresponsible staff didn't take any measures. Didn't call to police or ground service. Measures have not been taken, careless attitude to their job! No any guarantees that your safety on board of the aircraft will be provided! Management tried to discard my case, refused to take any actions or measures. I had no other way except to go to police to… Read Full Review

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★☆☆☆☆

“Etihad you have cheated me”

Written on: 22/10/2014 by nassermallah (1 review written)

‪#‎Etihad_worst_Airlines_ever‬ The worst between all Airlines, they are obviously cheaters, My nightmare started when I booked a ticket for my family from Abu Dhabi to Frankfurt round trip, and since not sure about the return I booked it refundable and paid extra charge, when I decided to refund the return ticket, they refused and denied that its refundable and when asked them about the extra charge, they simply answered that you lost it and the reason you accepted terms and conditions… Read Full Review

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★★☆☆☆

“Delays and overbooking”

Written on: 26/08/2014 by Malonezq213 (1 review written)

I have traveled several times with Etihad to Abu Dhabi. Out of 8 flights that I have had with them 7 were delayed by at least 1 hour. My last flight to UK was overbooked and I had to wait for the next flight which was scheduled 13 hours later. The explanation I was given was: all airlines regularly overbook by 10%. They booked me into a hotel and gave me a voucher for $300 to redeem against my next flight. I was advised by their costumer services to accept their offer, or otherwise they would… Read Full Review

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★☆☆☆☆

“Etihad airline dont use them”

Written on: 30/07/2014 by Peterbruce1946 (0 reviews written)

We travelled with Etihad from uk to Goa (India) we missed connecting flight on return journey from Mumbai to UK as Etihad partner airline Jet Airways was late leaving Goa, so we missed flight from Mumbai to UK, then were told by Etihad if we want to get home it would cost us an EXTRA £732.96, we have recieved no refund no appologies nothing my advice is DONT FLY ETIHAD… Read Full Review

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★☆☆☆☆

“CANT COVER EVEN THE VERY BASICS OF AN AIRLINE”

Written on: 24/07/2014 by vijayasaharan (1 review written)

I am guy who just need basics. I dont want great food, never expected freebies or upgrades from airline, you be a racist- i actually dont mind - would just ask you to grow up and be done with it. All i need to reach destination ON TIME and collect your baggage and reach your HOME. With my requirements, i shouldnt be a hard customer to please - CORRECT. But Etihad by my recent travel to INDIA you made me hate your airline so much. Basic planning, you change your schedule from 2 hr transit to… Read Full Review

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★☆☆☆☆

“Being refused to Checkin cause staff just started to...”

Written on: 15/07/2014 by Jenny20140706 (1 review written)

I expected to take Etihad EY042 from Dublin (Ireland) to Beijing (China) on July 6th. The flight departs at 9:20. Due to unforeseen circumstances, I arrived at the check- in desk at 8:23. The staff at the check in desk had just started to pack up. I was referred to the Etihad service desk beside. The staff at the service desk asked me to hand her my ticket and started to work on her PC. I nervously waited there. Many minutes later, she told me that she can change my ticket to the same… Read Full Review

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★☆☆☆☆

“This airline gets delayed to much ”

Written on: 27/05/2014 by Coxdp89 (1 review written)

This airline sucks and I will never use this airline ever again and tell everyone I know not to use this airline. You gave me so many reasons not to take etihad ever again. The airplane was small first and the service was despicable my sister got hurt on bored of the plane with multiple glass bottles because it fell from the cabin and hit her head and we couldn't enjoy the short vacation we was trying to have. It was ruined because my sister didn't feel well after getting hurt on the head. The… Read Full Review

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★☆☆☆☆

“Worst experience faced with Etihad”

Written on: 20/05/2014 by 481Waddell (1 review written)

Etihad is not a family friendly airlines, horrible experience mwe travelled from Abu Dhabi to Washington, D.C. With 3 month infant and 5 year old kid. My 5 year kid was sleeping by folding his leg all the time for 14 hours since the armrest cannot be folded above all they don't care for kids at all. Lady crew members were very very rude, I never felt this kind of hospitality in any other flight. We asked for kids meal which wasn't available , it was a horrible experience and any time if u put… Read Full Review

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★☆☆☆☆

“Terrible Awful and Faceless”

Written on: 16/05/2014 by Pricepd60 (1 review written)

We travelled from Brisbane via Abu Dhabi to Heathrow in May 2014 and our new carbon fibre lifeguarding board covered with 5 layers of protective insulation has been totally demolished it looks like someone has taken a sledgehammer to it. You would think Etihad would take full responsibilty especially as it cost $840 aus to ship over but not one bit you cannot talk to a person at Etihad you just talk to the computer. They appear to be a faceless company just another organisation who are not… Read Full Review

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★☆☆☆☆

“AWFUL!!!”

Written on: 30/04/2014 by Madden98 (1 review written)

So i flew from Brisbane to London Heathrow at the beginning of April 2014. WORST MISTAKE OF MY LIFE!!!! I paid over $2000 for these flight. When checking in i was told i was going from Brisbane to Abu Dhabi and from Abu Dhabi to London. 3 hours or so into the flight im told im actually going from Brisbane to Singapore then from Singapore to Abu Dhabi Then from Abu Dhabi to London. My in flight entertainment didn't work. I raised this with a cabin crew member who couldn't care less - She told me… Read Full Review

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★★★★★

“Etihad Top Service”

Written on: 12/04/2014 by beeteejay (1 review written)

Flew Etihad Bris/Sing today and loved the 1/2/1 seat configeration in business. The food was excellent and the sevice very friendly and efficient. Ran out of sav blanc but I had drunk my share by then. Highly recommended!… Read Full Review

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★★☆☆☆

“Ethiad not family friendly”

Written on: 28/03/2014 by GCoyle (1 review written)

We are in Abu dhabi at the moment having travelled with Ethiad. It turns out that as we were travelling with a 3 year old and a 8month old we needed to be positioned close to the panels that carry the baskets for the infant - which is fine - but - the armrests in these areas don't fold up and are fixed panels {i.e. the arm-rests between each seat} - this is a disaster as our 3 year old wanted to lay flat when sleeping - the 3 year old started to get sick from crying as she simply could not… Read Full Review

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★★☆☆☆

“unauthorized double payment ”

Written on: 09/03/2014 by siellis (1 review written)

Hi, I would just like to inform people of a practice which appears to be happening quite frequently, if you read the reviews. Make sure when you book and pay online that your payment isn't taken twice. This happened to us and the result was a cleared and overdrawn bank account over a bank holiday, leaving us with no money to live on. Try getting any answers to how and why this happens and you will come up against some of the stupidest people on the planet so be warned… Read Full Review

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