Etihad Airlines Reviews

Click here if this is your business
★★☆☆☆
2.2 / 5
31% of users recommend this
Click here if this is your business
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

? Ask our helpful community of experts about this product or company
Etihad Airlines - Ask a question now

Media Gallery for Etihad Airlines

Etihad Airlines
Etihad Airlines
Etihad Airlines
Etihad Airlines
Etihad Airlines

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Being refused to Checkin cause staff just started to...”

Written on: 15/07/2014 by Jenny20140706 (1 review written)

I expected to take Etihad EY042 from Dublin (Ireland) to Beijing (China) on July 6th. The flight departs at 9:20. Due to unforeseen circumstances, I arrived at the check- in desk at 8:23. The staff at the check in desk had just started to pack up. I was referred to the Etihad service desk beside. The staff at the service desk asked me to hand her my ticket and started to work on her PC. I nervously waited there. Many minutes later, she told me that she can change my ticket to the same… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“This airline gets delayed to much ”

Written on: 27/05/2014 by Coxdp89 (1 review written)

This airline sucks and I will never use this airline ever again and tell everyone I know not to use this airline. You gave me so many reasons not to take etihad ever again. The airplane was small first and the service was despicable my sister got hurt on bored of the plane with multiple glass bottles because it fell from the cabin and hit her head and we couldn't enjoy the short vacation we was trying to have. It was ruined because my sister didn't feel well after getting hurt on the head. The… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst experience faced with Etihad”

Written on: 20/05/2014 by 481Waddell (1 review written)

Etihad is not a family friendly airlines, horrible experience mwe travelled from Abu Dhabi to Washington, D.C. With 3 month infant and 5 year old kid. My 5 year kid was sleeping by folding his leg all the time for 14 hours since the armrest cannot be folded above all they don't care for kids at all. Lady crew members were very very rude, I never felt this kind of hospitality in any other flight. We asked for kids meal which wasn't available , it was a horrible experience and any time if u put… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible Awful and Faceless”

Written on: 16/05/2014 by Pricepd60 (1 review written)

We travelled from Brisbane via Abu Dhabi to Heathrow in May 2014 and our new carbon fibre lifeguarding board covered with 5 layers of protective insulation has been totally demolished it looks like someone has taken a sledgehammer to it. You would think Etihad would take full responsibilty especially as it cost $840 aus to ship over but not one bit you cannot talk to a person at Etihad you just talk to the computer. They appear to be a faceless company just another organisation who are not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AWFUL!!!”

Written on: 30/04/2014 by Madden98 (1 review written)

So i flew from Brisbane to London Heathrow at the beginning of April 2014. WORST MISTAKE OF MY LIFE!!!! I paid over $2000 for these flight. When checking in i was told i was going from Brisbane to Abu Dhabi and from Abu Dhabi to London. 3 hours or so into the flight im told im actually going from Brisbane to Singapore then from Singapore to Abu Dhabi Then from Abu Dhabi to London. My in flight entertainment didn't work. I raised this with a cabin crew member who couldn't care less - She told me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Etihad Top Service”

Written on: 12/04/2014 by beeteejay (1 review written)

Flew Etihad Bris/Sing today and loved the 1/2/1 seat configeration in business. The food was excellent and the sevice very friendly and efficient. Ran out of sav blanc but I had drunk my share by then. Highly recommended!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Ethiad not family friendly”

Written on: 28/03/2014 by GCoyle (1 review written)

We are in Abu dhabi at the moment having travelled with Ethiad. It turns out that as we were travelling with a 3 year old and a 8month old we needed to be positioned close to the panels that carry the baskets for the infant - which is fine - but - the armrests in these areas don't fold up and are fixed panels {i.e. the arm-rests between each seat} - this is a disaster as our 3 year old wanted to lay flat when sleeping - the 3 year old started to get sick from crying as she simply could not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“unauthorized double payment ”

Written on: 09/03/2014 by siellis (1 review written)

Hi, I would just like to inform people of a practice which appears to be happening quite frequently, if you read the reviews. Make sure when you book and pay online that your payment isn't taken twice. This happened to us and the result was a cleared and overdrawn bank account over a bank holiday, leaving us with no money to live on. Try getting any answers to how and why this happens and you will come up against some of the stupidest people on the planet so be warned… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Nice Airline”

Written on: 08/02/2014 by NeilH17 (3 reviews written)

I flew to Singapore and out of Sydney via Abu Dhabi back to Manchester with them. Abu Dhabi isn't much of an airport, but easy enough to navigate. It will better once they've finished it. The airline has superior service to their UAE stable-mate Emirates. Unfortunately, Emirates have the better in-flight entertainment system at the moment. The planes are clean, modern and just large enough in cattle class. I prefer them to Emirates, and will be using them again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst”

Written on: 26/01/2014 by Nicegirl1 (1 review written)

It is a worst flight ever,they lost my baggage Very rude and stupid staff and air hostess,they even don't know how to speak with people… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst airline ever”

Written on: 05/01/2014 by Elliemint (1 review written)

Rude unhelpful *couldn't care less* staff - frozen food, or food practically thrown at you in a box with no tray. No alternative to halal meat. Only 2 alcoholic drink services offered in over twenty hours of flight, No toilet paper. Food choices ran out quickly. Warm water offered in plastic cups, one of which was cracked and spilt over my husband, uncomfortable seats with little room if person in front reclines. Do not fly with this airline, they're rubbish… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Pleasant Experience, if not superb”

Written on: 21/12/2013 by ChristopherA (6 reviews written)

Well, My experience with the airline has been a pleasant one. Had no problem with the flight crew, rather they were helpful enough to change my seat as I wanted to stretch my leg a bit. My experience was good. I flew to Abu Dhabi with the airline. But what astonished me was the airport. The airline also efficient ground services… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Wrost airline i've seen”

Written on: 19/12/2013

very bad customer service, do not know how the handle customers. Please avoid them at any cost… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Flight attendants yelling and screaming at passengers”

Written on: 11/12/2013

Flight attendants always yelling and screaming at passengers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Evilmuslim's Comment

Written on: 12/12/2013

allah akhbar! allah akhbar! yalla! yalla!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★☆☆☆

“Poor customer service from Etihad Airlines”

Written on: 05/12/2013

I misspelled my name when booking my ticket online and was asked to pay $75US for my mistake. This is part of their policy and they don't give you the option to change it online once the eTicket is issued. Other airlines companies are offering this service for free. Hope if they can change this bad policy… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“MY FIRST TIME AND LAST TIME WITH ETIHAD”

Written on: 21/11/2013

For my transfer flight we had to wait for 20 hours! The fact that we did not know was that we got no hotel accomodation at all! They told us to book 4 days in advance, well I don't even know what the differences would be. We accept the lunch&dinnermeal and try to explore Abu Dhabi...after seeing everything we came back tired and lack of sleep to the airport, and ask for the Etihad transfer passenger if we could get acces to the lounge to take a shower, because the onward flight would take… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Great Service”

Written on: 01/11/2013 by Jitu (4 reviews written)

Travelled with the airline occasionally. Found them to be good and may use them in the future. They need to offer little lower fares. great service, price could be better… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst company ever”

Written on: 31/10/2013 by Moon1609 (1 review written)

The worst customer service ive ever seen and ive been travelling a lot the last decade! Was going to Paris from Abu dhabi to visit my family with my baby. When i arrive i couldnt find the baby pushair so i had to buy a new one. Ive been calling them for the last 5 months to get reimburse noone is giving me a single answer, i received 100euros for a pushair worthing 300 euros. Noone is helping. Ive never faced such a bad customer service. From now on as im located in uae ill go for qatar airways… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Impressive Experience Flying with them”

Written on: 30/10/2013 by elisha1 (5 reviews written)

We recently flew to delhi with stopover at abu dhabi and flew with etihad from heathrow. (We had our connecting flights after 3 days with emirates from dubai). We are truly impressed with the experience we had with etihad. Right from the checkin through boarding and until we arrived in abu dhabi we found their customer service, onboard facilities, inflight meals simply wonderful. Kudos for the efficient and highly passenger oriented crew who dont mind going out of their way to serve you. We… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Perfect for Middle East Journeys”

Written on: 28/10/2013 by ExoticMary (8 reviews written)

Have travelled with them a few times for official trips to Abu Dhabi and they have been excellent. Ofcourse the company was paying for Business Class so that might be part of the reason. Have not travelled Economy with them so cannot say about that but the crew was courteous and in-flight food service was excellent. Their collection of movies was legendary and the best I have seen till date. I liked this journey a lot that's a fact… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview