Etihad Airlines Reviews

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Latest Reviews

★☆☆☆☆

“worse airline flown”

Written on: 28/07/2016 by PaulaSanders24 (1 review written)

I had a terrible experience with Etihad coming from new York - they cancelled their flight due to technical issues, but then lets 300 passengers with no idea on what to do: no communication, errors in flights transfers, no transport to temp accommodation, rude staff at JFK - in the end, I had to go back to emirates who gave me helped me sort out a flight back. mismanagement, disregard for people - esp. the elderly and people with children - never seen an airline act like that… Read Full Review

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★★☆☆☆

“Customer service dreadful”

Written on: 26/07/2016

Flew London to Colombo Business class. Lounge at Heathrow very pleasant staff very friendly and helpful, food presentation was good. The seat on the A380 was good. Flight crew on the flight from London to Abu Dhabi were friendly however I felt that they needed more, Business class was full I think 70 people. Before take-off was asked what drink I would like after take-off and want time I would like to eat. The service was very slow. Was not serviced a drink until 90 minutes after take-off and… Read Full Review

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★☆☆☆☆

“Cabin luggage ”

Written on: 29/06/2016 by Aliiftekar (1 review written)

I have a set of Delsey luggage and I take them anytime I travel abroad without any problems. But in Etihad they found my hand carry luggage is oversized and I have to check in as extra luggage. I paid $300 extra for a 7lbs hand luggage. Disgusting, I'll never travel with them at all. Beware they are robbing you… Read Full Review

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★★★★★

“Comfortable flight”

Written on: 02/05/2016 by zuO'Reilly461 (1 review written)

Flight from Moscow to Abu Dhabi was comfortable, on time. Cabin crew were very nice and smiling. Food and drinks were tasty. Also alcohol was served. E-box system is a nice feature, which helps relax and calm down. I will recommend my friends this airline… Read Full Review

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★☆☆☆☆

“Avoid this airline”

Written on: 26/04/2016

Check in and flights all on time. Service on board was terrible staff were rude if you asked for anything. Not at all value for money. My teenage son did not eat for 10 hours as food was disgusting. … Read Full Review

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★★★☆☆

“extra baggage”

Written on: 08/12/2015 by imsyser (1 review written)

as an airline it pretty much compares good but not necessarily better than any other. I did buy my ticket through an agency and that seems to complicate things as you cannot do any changes other than through them and this becomes the expensive part other than when away you cannot seem to access certain priviledges like buying extra baggage since the website doesn't allow this and when your agent also tries, this after numerous overseas calls you are running even high costs since the last resort… Read Full Review

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★☆☆☆☆

“ETIHAD Food”

Written on: 13/11/2015 by RRMAC (2 reviews written)

I have recently flown 4 flights with ETIHAD, Edinburgh to Hong Kong via Abu Dhabi and return to Edinburgh. The food on all 4 flights was very poor quality and on 2 occasions uneatable. On 2 of the flights there was no choice of main meal i.e take it or leave it since that is all that is left. I have flown with many other airlines and never encountered such poor food. ETIHAD food makes Macdonalds seem like 5 Star. If you must fly ETIHAD take a packed lunch!… Read Full Review

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★☆☆☆☆

“ETIHAD Food”

Written on: 13/11/2015 by RRMAC (2 reviews written)

I have recently flown 4 flights with ETIHAD, Edinburgh to Hong Kong via Abu Dhabi and return to Edinburgh. The food on all 4 flights was very poor quality and on 2 occasions uneatable. On 2 of the flights there was no choice of main meal i.e take it or leave it since that is all that is left. I have flown with many other airlines and never encountered such poor food. ETIHAD food makes Macdonalds seem like 5 Star. If you must fly ETIHAD take a packed lunch!… Read Full Review

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★☆☆☆☆

“Worst Airline Ever”

Written on: 31/10/2015 by Janiah454 (1 review written)

I chose Etihad for a round trip flight from New York to Abu Dhabi due to it being the best price option - big mistake. I've flown on at least 20 airlines in my life and Etihad was by far the most uncomfortable experience ever. The seats are as hard as a park bench, and I spend the entire flight squirming as my back throbbed from sitting in the seat. As a petite female, I don't need much room but I was crammed in my tiny hard seat. During the flight, I couldn't even get to my carry on bag… Read Full Review

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★☆☆☆☆

“Etihad - very poor”

Written on: 09/09/2015 by mkSims16 (1 review written)

Desk staff at check-in were very rude - we were a few kts over our baggage allowance...the lady smiled and said "it's all about the money, sir" and tried to charge us £50 for each kilo over the allowance! The duty manager was little better - he told us to go to a desk to ask for a solution that he knew was unavailable. He said to return and ask for him when we had an answer - in the meantime he left the check in area! Etihad check-in staff has a complete lack of respect, fairness and customer… Read Full Review

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★☆☆☆☆

“worse airlines ever”

Written on: 18/07/2015 by Reynolds25 (1 review written)

you are the worst airlines ever.... you sell reserved seats for higher price and you make travelers suffer in the airport waiting for next day or day after flight... I believe you are bad and cheap airlines and any other airline is better then you.... please challenge me to give you more details on how miserable you are!!!!!!!!… Read Full Review

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★☆☆☆☆

“The worst airliner ever. They cheated me”

Written on: 28/06/2015 by 105Crabtree (1 review written)

Back in April, wanted to book a ticket for my brother from Cairo to Hong Kong. I came across Etihad (have never heard about it before then). It was my first time to do business with this airliner. With good faith, I book a return ticket for my younger brother to visit me in Hong Kong. He lives in Alexandria/Egypt. He was supposed to be travelling On Friday 19th June from Cairo to Hong Kong where I have been preparing and getting ready for his arrival. He didn't sleep at all Thursday night as he… Read Full Review

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★☆☆☆☆

“no customer service”

Written on: 16/05/2015 by Hadassahp361 (1 review written)

I have flown them 3 times. All flights were delayed. Airport check in is the best part. Very efficient and friendly. Cabins are cramped with business class seats lie flat but short and not cushioned well. Food is average at best with drinks clearly below average. I have never been first class but business class drinks are cheap and below average quality compared to other airlines. Customer service after flights is non existent. I did not receive all my miles for flight and it is over 3 months… Read Full Review

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★☆☆☆☆

“No Food while you travle for 22 hours”

Written on: 12/05/2015 by Brynn131 (1 review written)

Hello I booked a ticket for my mother thinking that this is good airline and she will be comfortable with her flight. NOthing to my imgination she was treated trible and not even given food. First i book my mothers ticket from Mumbai to Washington Dulles airport USA 2 months in advance and with Etihad they gave me option to select the seat. My mother was just operated in december 2014 and she was travelling in 4 months of her surgery. So i booked her isle seat on the right that way she can… Read Full Review

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★★☆☆☆

“Young Airlines with great potentials - Needs improvements”

Written on: 08/05/2015 by Paramesh (1 review written)

I flew from San Francisco to Abu Dhabi and then to Kathmandu. Then back from Kathmandu to Abu Dhabi. flight got delayed and missed. They were kind enough to fit me in flight to Los Angeles next morning and provided with voucher to spend a night at the airport hotel. I upgraded my ticket to Business class from SFO to KTM. Compare to other international airlines, their service is poor in business class standard. It took hour and half to get my drink after plane took off from the ground in… Read Full Review

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★☆☆☆☆

“The worst travel experience in my life”

Written on: 25/03/2015

We had transit flight from moscow to colombo via abu dabi. Despite the fact the first flight arrived on time, we're were not put to the second flight with no reason explained. Next flight was in 24 hours. Etihad transfer service desk managers promised to provide visas and hotel, took nesseasary papers for visas and asked to come back in 5 hours to check if the visas are ready. After 5 hours, they said come back again after another 5 hours. Still, 40 passengers are in the airport, without visas… Read Full Review

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★☆☆☆☆

“awful experience”

Written on: 03/03/2015 by maxie187 (1 review written)

We flew from Sydney to manchester. Ok so we're in economy but I have had better seats on short haul flights - very uncomfortable. The cabin was freezing it was like being in a flying fridge! Complained to staff but made no difference. Food awful. Never again with etihad. … Read Full Review

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★☆☆☆☆

“Worst company!!!”

Written on: 18/02/2015 by Stanislav_Shir (1 review written)

I am a diplomat of the Russian Embassy in Jakarta. I have been robbed on board of the flight heading from Jakarta to Abu-Dhabi on January 23,2015!!! Irresponsible staff didn't take any measures. Didn't call to police or ground service. Measures have not been taken, careless attitude to their job! No any guarantees that your safety on board of the aircraft will be provided! Management tried to discard my case, refused to take any actions or measures. I had no other way except to go to police to… Read Full Review

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★☆☆☆☆

“Etihad you have cheated me”

Written on: 22/10/2014 by nassermallah (1 review written)

‪#‎Etihad_worst_Airlines_ever‬ The worst between all Airlines, they are obviously cheaters, My nightmare started when I booked a ticket for my family from Abu Dhabi to Frankfurt round trip, and since not sure about the return I booked it refundable and paid extra charge, when I decided to refund the return ticket, they refused and denied that its refundable and when asked them about the extra charge, they simply answered that you lost it and the reason you accepted terms and conditions… Read Full Review

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★★☆☆☆

“Delays and overbooking”

Written on: 26/08/2014 by Malonezq213 (1 review written)

I have traveled several times with Etihad to Abu Dhabi. Out of 8 flights that I have had with them 7 were delayed by at least 1 hour. My last flight to UK was overbooked and I had to wait for the next flight which was scheduled 13 hours later. The explanation I was given was: all airlines regularly overbook by 10%. They booked me into a hotel and gave me a voucher for $300 to redeem against my next flight. I was advised by their costumer services to accept their offer, or otherwise they would… Read Full Review

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