Saga Holidays Reviews
Latest Reviews
★★★☆☆
“Land of the Incas (Peru), incl. Machu Picchu - Oct. 2012”
Written on: 17/03/2013
Described as a `fast-paced tour'. Not allowed to put real views, as system won't allow. Please go to Myownaddress@yahoo.co.uk for real views. (read more)
★☆☆☆☆
“Awfull Christmas Holiday”
Written on: 29/01/2013 by Santamaria
After booking a Christmas holiday with Saga we were looking forward to a great time.........but o'h dear what a shock we had.The Best Triton Hotel Banelmadena..don't do it. the room we were offered was on the main road through the town,could never have stayed in this room, never. Got offered another room but on the other side of the hotel i.e no sun and overlooking all the crappy tops of adjacent properties. After some discussion we were able to upgrade ourselves a better room, but at a cost... (read more)
★☆☆☆☆
“holiday on website different to holiday offered after...”
Written on: 31/10/2012 by wagggy (1 review written)
Booked a touring holiday with saga for 4 of us, staying at 3 top class hotels , paid deposit and 3 days later paperwork arrived all hotels had been downgraded from 5* to 4* with low ratings. phoned cust services was told holiday had changed for next year and i should have read terms and conditions. the terms and conditions are on another part of the website and wasnt put on the holiday pages. in the terms and conditions it said they can change any holiday details without notice. so its my... (read more)
★☆☆☆☆
“With Saga in Sicily my seaside hotel overlooked a car park”
Written on: 19/07/2012 by janishere (1 review written)
My complaint about my trip to Sicily with Saga is specific. I was given a room overlooking a car park with no sun coming into the room. The room itself was nice. But I hadn't paid all that money just to have a view of a car park and low rise blocks of flats for a week. So I asked the hotel reception for a change of room. The hotel explained that I would have to pay about £100 for a room with a view of the pool and the sea. I paid it. But at the same time I asked the rep to fax Saga and ask... (read more)
★★★☆☆
“Dneiper Princess in Ukraine”
Written on: 14/07/2012 by Explorer2
Just back from a rather mediocre holiday in Ukraine on a river cruise aboard the River Dneiper on the Dneiper Princess. We couldn't fault the ship or crew and our tour companions were pleasant people from mainly England with us being the only Scots.We had a lovely local English speaking Ukrainian guide employed by the ship's tour company called Natalia. Everyone got on well and we had a few good laughs. The food on board was fine, nothing fancy but filled a space. The excursions in our... (read more)
★★☆☆☆
“Saga Sapphire Deficiencies”
Written on: 05/07/2012 by TonyJessop
My Cruise on Saga Sapphire to Baltic Capitals,Booking Reference 941832/96424,starting from Dover on 28 May,was most unsatisfactory.Saga Sapphire is an old ship,previously owned by French and German Companies. Saga claims to have completely refurbished the ship, but this is not so.My cabin 7066 was in poor condition. A complete day of the cruise was lost because the Ship's engine failed, not ,I understand, for the first time, Indeed the inaugural cruise was abandoned ! To be positive the work... (read more)
★★★★☆
“Helios hotel Almunecar”
Written on: 08/06/2012
Moses our hotel rep could not have been more helpul Unfortunately the Rep who acted as rep on the transfer to Malaga was not. I am disabled and have great difficulty walking long distances. No attempt was made to get Sin Bajeras help at the airport. Basically struggle! Previous holidays with Saga have never had these problems. (read more)
★★★★☆
“Great Greece !”
Written on: 28/05/2012 by PennyHill (1 review written)
Having just returned from a 3 island holiday ( Santorini , Paros and Naxos )I felt that I must write to say how good the holiday was ; the tour leader Dilys was superb and the the hotels were good . The only criticism that I have is that the hotel on Naxos was a lovely place but with too few staff , sometimes it was like the Marie Celeste as far as staff were concerned but the ones that were there were very good and very helpful and working very hard . (read more)
★★★☆☆
“Saga Jewels of Croatia - Tour fantastic UK...”
Written on: 03/05/2012 by Veryhappytripper (1 review written)
We chose the jewels of Croatia tour during the autumn of 2011 having seen a pop up on the internet offering a two weeks three centre tour at a very good price, we telephoned the next day to book one double and one single room, only to be told that that holiday was no longer available.... what a surprise, obviously all parties travelling were 'sold' on the idea of this tour and we ended up travelling a month earlier to get the advertised price and the no additional charge single room. From... (read more)
★★★★☆
“A super holiday”
Written on: 25/04/2012 by wendyprowse
The car sevice from home was very good up to Heathrow where I met the friend I was going with. As there had been a change of aircraft, the Saga lady gave us new flight details. We were now flying with Qatar. Never used them before, but they were really good, the best economy I have seen . WE went via Doha and then on to Kathmandu, arriving early evening and were met by our Tour Manager. We went to the hotel to freshen up and then itwas out to a Tibetan restaurant for dinner and a show.The... (read more)
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Showing 1 - 10 of 85 Reviews
★☆☆☆☆
“how can they do this”
Written on: 22/04/2012 by Bilbo29 (2 reviews written)
I have a very old friend and she and her husband enjoyed taking cruises. They had booked two cruises this yesr and her husband sensibly took out travel insurance with saga. Sadly her husband died recently of a sudden heart attack. she has been left alone and is trying to sort out the cancellation with saga. But the website for elderly people is beeing really bad, they are trying to wriggle out of paying for what thay happily took £800 pounds to cover by saying they think it was because of... (read more)
★☆☆☆☆
“Not interested in me or my money”
Written on: 19/04/2012
I'd never travelled with Saga before, but found an India/Nepal trip which seemed far superior to what other tour operators were offering. I booked online and had my card ready to pay the deposit. When I got the end of the process, it told me that they would not be able to immediately confirm one or more components of the holiday and would get back to me. Nobody did. After a week I phoned up to tell them I wasn't interested any more. They didn't even ask why I was cancelling a £2600 holiday. (read more)
★★★☆☆
“once excellent,now very average”
Written on: 29/03/2012
HOTEL ROOMS ARE NOW IS SERIOUS NEED OF A REVAMP.AFTER 5 VISITS OF A MONTH AT A TIME. SOME OF THE SHOWER DOORS ARE DANGEROUS,EITHER WONT CLOSE,OR CLOSE BY BRUT FORCE,CUTTING HANDS ON THE FRAMES,THEN CANT GET OUT OF THE SHOWER.ALL ROOMS ARE NOT TO THE SAME SIZE OR STANDARD.SOME ROOMS HAVE NO DRAWERS OR SHELVES,FOR CLOTHS,ONLY ONE SMALL HANGING SPACE. FOUND SOME HOTEL RECEPTION STAFF,UNHELPFUL IN GAINING A ROOM MOVE. ITS A FAR CRY FROM OUR FIRST VISIT 6 YEARS AGO. ON OUR LAST VISIT DEC 11,... (read more)
★★★★★
“Saga Holidays staff”
Written on: 05/02/2012 by Mike Dunn (2 reviews written)
Some of the critical reviews here give a misleading impression in my experience. We have been on 6 Saga holidays and have just booked to go to India next autumn. In all cases, the booking staff have been excellent - very helpful, answering the smallest questions (either from personal experience or asking colleagues), and generally being very supportive and polite. On two holidays we had problems outside Saga direct control (coach breakdown, railay attraction closed), and my letters after... (read more)
Wagggy's Response to Mike Dunn's Review
Written on: 31/10/2012
try dealing with customer services when things go wrong , not helpful at all ,
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★☆☆☆☆
“ Punta Umbria Spain, Spa Holiday, Saga Holidays”
Written on: 15/12/2011
All Inclusive. Unless you want to have a really good time. Then you get a threatening letter telling you to moderate your behaviour. As the older people sit at there tables with tea or coffee and frown at you. Then the Spanish arrive making lots of noise and bringing hoards of lively children and everything entertainment dance floor bar and restaurant is taken over by them. A children's program with adult entertainers like clowns and stuff till 11 pm at night. Then a spanish act and the... (read more)
★★☆☆☆
“3 day Singapore Pre holiday stay.”
Written on: 07/08/2011
Just before we went we were told that the Hotel Saga had booked in Singapore would be having buiding work done. We phoned and sent emails to say we did not want to stay in a Hotel with any noise or disruption. Saga assured us everything would be ok. When we arrived there were pnuematic drills going and a big smell of painting. There was no swimming pool and no bar as they had been closed.It was a horrid experience. We complained at the time, and when we got back after the main holiday, but... (read more)
★★☆☆☆
“Bavaria and Alsace River Cruise ”
Written on: 15/07/2011
Boat, staff and food all good and a review for them alone should be 4 star. Unfortunately this so called river cruise comprised of maximum 10 hours daytime cruising in the entire week and if you had joined one of the excursions you would have missed those few hours. So we saw very little of the rivers at all. Joined the boat (four hours late having been kept at airport for two hours) where it was moored up on industrial estate and woke up three mornings moored on other such sites, close to... (read more)
★★★★☆
“Can't find any faults”
Written on: 03/06/2011 by wolfman321 (9 reviews written)
Have been on four holidays with Saga in the last two years ( Bermuda, Caribbean, Borneo and Costa Rica ) and am booked to go to Vietnam with them this Sept. I have read a lot of the Saga reviews and am appalled at the number of negative posts. So far i have found that the booking experience to be quite pleasant, i haven't had any problems with attitude or whatever! The standard of accommodation has been quite good, as has the quality of excursions and content of holiday. I have used many... (read more)
★☆☆☆☆
“I would like to warn anyone going on the...”
Written on: 07/04/2011
I would like to warn anyone going on the Botswana/Victoria Falls trip to be aware that the Okavango Delta advertised on day 10 is actually a very overpriced $795 per person extra - had we known this we would not have booked the trip. I cannot tell you how disappointed we are before we go and the postings on this website do not fill me with confidence.
I cannot even give zero stars for the booking as this stupid system won't let me post this!
(read more)
★★★☆☆
“SAGA holiday - Doubletree Puntarenas Costa Rica. 9 Feb...”
Written on: 06/03/2011 by G Downing (1 review written)
SAGA holiday - Doubletree Puntarenas Costa Rica. 9 Feb - 2 Mar 2011
Good Points:-
Room in quietest part of hotel facing ocean.
Food good and varied.
Diego (Saga rep) excellent
Staff polite & friendly.
Facilities good & clean.
Excursions very good.
Costa Rica is beautiful.
Bad Points:-
Deafening music most of day at pools.
Loud inappropriate music in dining room preventing conversation.
Eat early or get a table near cooking areas (hot,hot,hot)
Swimwear at...
(read more)
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Showing 11 - 20 of 85 Reviews
★☆☆☆☆
“A single review is hardly going to put me off a...”
Written on: 03/03/2011
A single review is hardly going to put me off a holiday. It seems that this person's only complaint is the food, so we'll wait and see. (read more)
★★★★★
“costa calero iberostar lanzarote magnificient hotel...”
Written on: 18/02/2011
costa calero iberostar lanzarote magnificient hotel and everything one needs, views from bedroom/balcony over marina with sailing boats out and about all day. entertainment professional 5 nights with excellent staff productions on other two nights. full programme of activities if you can be energised!! excellent food, and top stay in fact I cannot understand why it isn't 5 stars or Qs (read more)
★★★★☆
“Recently we returned from an excellent cruise down the...”
Written on: 20/01/2011 by DR Litawski (1 review written)
Recently we returned from an excellent cruise down the Nile. It was perfect and the service brilliant and Saga deserves praise.....the only negatives were
the airline Thompsons.....BUT far worse was
the carparking. we opted for a free parking voucher with saga ...NEVER again...the vouchers did not arrive..when they were eventually emailed the day before Xmas they were for Manchester...we were flying from Birmingham. The car park was miles from the airport through a housing estate. thus...
(read more)
★★★★★
“We went to Egypt in November of 2010, to see Egypt and...”
Written on: 07/01/2011
We went to Egypt in November of 2010, to see Egypt and land of the pharoes. Our experience was excellent. We had professional service from booking our trip until coming back to the UK, we could not have asked for better service.
On our arrival to Cairo, we were met by Saga airport staff who made our path through immigration seamless. Our tour manager Mohammed was excellent a true professional with a very good sense of humour. All the places where we stayed and visited was well presented and...
(read more)
★★☆☆☆
“What particularly concerns me is that Saga knew that...”
Written on: 12/12/2010
What particularly concerns me is that Saga knew that there were food poisoning issues at its Egyptian Pyramisa hotels, yet continued to send elderly people to these hotels. We were told by the Saga rep.(all too late in my case) that we should not eat any of the salads that had dressings. I pregfer vegetarian food and ate lots of hummus. My intestines paid a very heavy price healthwise. Other food was inadequately re-heated and sat in the warm air for hours. Foul smelling congealed milk was... (read more)
★☆☆☆☆
“ Before Saga became part of a huge organisation...”
Written on: 18/11/2010
Before Saga became part of a huge organisation customers were assured of good service both before during and after a holiday. Now customer service is appalling, holidays not value for money and complain, forget it Irrespective nature of the complaint one is guaranteed be told 'nil to do with Saga' (read more)
Guest's Comment
Written on: 21/07/2011
This reviewer is 100% correct
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Wagggy's Comment
Written on: 31/10/2012
agree with above , phoned to complain about them changing all 3 hotels on holiday from 5* to 4* and they blamed me for not reading their terms and conditions page. they can change itinary any time without notice.
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★★★★☆
“I toured Japan in June with Saga and it was a...”
Written on: 17/11/2010
I toured Japan in June with Saga and it was a wonderful holiday.
The hotels were first rate. The one in Tokyo was overlooking Tokyo bay with breath taking views. Our Japanese guide guide was excellent, we had her until we reached Takayama and then we flew to Kyoto.At Kyoto we took on another for a few days before ending the holiday.Bill our Saga tour manager was very good too, nothing was too much trouble for him.
some flew home from here others including myself went on to Hong Kong for a...
(read more)
★★★★☆
“Recently returned from SAGA Western Wonders / San...”
Written on: 21/10/2010
Recently returned from SAGA Western Wonders / San Francisco / LA / Tour, we saw so many places and the tour guide Mike was so informative and a funny soul to boot. The driver Chris was fantastic, knew the West Coast like the back of his hand. Some hotels, called Inns, were like motels and the breakfasts were not good, however the Golden Nugget Breakfast in Vegas was wonderful. All the rooms were clean and very large with huge beds. I would recommend Saga, but remember the early mornings... (read more)
★★★★☆
“My friend & I have just returned from spending a week...”
Written on: 12/10/2010
My friend & I have just returned from spending a week here. The weather at the end of September was lovely, warm enough to get some colour but not too hot. The hotel complex is very clean and the staff are very obliging. The last reviewer was quite correct, the tiles around the main pool are VERY slippy, almost dangerous; I saw a number of falls but no real injuries, thankfully. There are a lot of steps inside the Complex and some rooms are a long way from the bar, restarant, pool areas. ... (read more)
★★★☆☆
“We booked through Saga for 14 days all inclusive at...”
Written on: 04/10/2010
We booked through Saga for 14 days all inclusive at Ramada Plaza Hotel Tunis 5*****. Saga said that the Hotel was in a peaceful location and that Gammarth was a chic resort. The hotel building was elegant but at the back of beyond, was was in fact a large conference centre full of bustling business men. the food would have acceptable if it was hot, but it was bacteria friendly blood heat.There were wild birds flying round the dining room, and birds mess on the chairs. the noise in the dining... (read more)
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Showing 21 - 30 of 85 Reviews
★★★★☆
“My friend and I have just returned from two weeks in...”
Written on: 24/09/2010
My friend and I have just returned from two weeks in Imperial Belvedere Hotel, Crete. We cannot fault the accommodation and standard of cleanliness at the hotel. However, I do feel that the whole complex was not suitable for guests with walking difficulties. You mention in the brochure of the steps inside the hotel but not accessibility outside in the complex. The main swimming pool tiles were extremely slippery although after an accident when my friend sustained injuries requiring... (read more)
★★☆☆☆
“We've just come back from a river cruise with Saga...”
Written on: 22/08/2010 by Surikov (1 review written)
We've just come back from a river cruise with Saga from St Petersburg to Moscow. All the guides were excellent as was the tour director. The trips were good. Fortunately, we'd upgraded our cabin and it was a good size but the standard ones were very very small. The boat was Ms Surikov run by Mosturflot Criuse Company.The boat was very clean and well run. We have to admit that Russian food is not really to our taste as it is very bland and badly presented. This we could accept, but the... (read more)
Oldgold Coast's Response to Surikov's Review
Written on: 26/10/2010
poor sods, couldnt get their fork through a piece of rabbit.
<br/>people need to think a little more before writing rubbish like this.
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Eileensayer's Response to Surikov's Review
Written on: 01/02/2011
I found this review very helpful because...It has informed me about what I wil be letting myself in for when I go on the similiar cruise in September.
<br/>Just wish that I had read the reviews prior to booking !!!!
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Guest's Response to Surikov's Review
Written on: 25/07/2011
We've just returned from a cruise on m.s. Surikov from Moscow to Russia and were very pleased with the whole trip. The staff on the ship were excellent and the food, although basic Russian, was well presented and good. Nothing was too much trouble and we would certainly recommend this cruise to anyone wanting to explore Russia.
July 2011
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★☆☆☆☆
“Saga holiday to Santiago de Compostela. Not good...”
Written on: 22/08/2010
Saga holiday to Santiago de Compostela. Not good value for money, very expensive, lovely hotels but food indifferent to poor. (read more)
★☆☆☆☆
“I did get a quote from them and was issued with a...”
Written on: 19/08/2010
I did get a quote from them and was issued with a policy. Then in accordance with policy conditions I advised them of a change in my medical condition, stating that I was scheduled for a knee operation in 5 months.
After a lengthy delay I was advised that had I disclosed the fact at the time of initial discussion the cover would not have been given, and as such the policy was cancelled and the premium refunded in total. I found their customer service very poor and arrogant. One consultant by...
(read more)
★★★★☆
“I and my friend have just returned from tour of New...”
Written on: 16/07/2010
I and my friend have just returned from tour of New England and NewHampsire. Linda the tour guide was exellent and always available. George the coach driver was a very competent. The tour of Cape Cod and Nantucket was brilliant.We went Whale watching and they put on a great show of breaching and diving. I noticed when booking that we could have extra 3 nights in Boston but we are glad we did not do this as Boston is so big 3 days are not enough if you like big cities.The contrast between the... (read more)
★☆☆☆☆
“We travelled with Saga on the mv vapor for a dalmation...”
Written on: 25/06/2010
We travelled with Saga on the mv vapor for a dalmation island tour. It was a nightmare and the worst holiday of our lives.13 out of 26 of us were ill with d and v. The food was of very poor quality and one couple had to share a single cabin.The crew were untrained [ especially the cook who smoked constantly on deck }.Saga holidays are usually of a high standard.We are waiting for a reply to our justified complaint. (read more)
★☆☆☆☆
“We have found SAGA holidays have been extremely good,...”
Written on: 10/06/2010
We have found SAGA holidays have been extremely good, very expensive and well oganised. However I have not heard a good word about the sales staff, they appear to be rude and unhelpful, some with a very poor knowledge of the product they are selling. They insisted on having my name and address just to answer a simple question, an answer that did not require "going into the system", which I was told cannot be done without a name and address (Must be a strange system). The company as a result... (read more)
Oldgold Coast's Comment
Written on: 26/10/2010
having stated that saga holidays are extremely good and well organised, the reviewer then proceeds to give the company one mark out of five because of its front end sales staff!
<br/>
<br/>
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★★★★☆
“We have had 2 long stay winter holidays with Saga have...”
Written on: 13/05/2010
We have had 2 long stay winter holidays with Saga have booked for this winter as well. The staff have been excellent and value for money second to none.I found the staff when you are booking leave a lot to be desired but only out of office hours the day staff are very helpful and polite. My main gripe is most of their holidays are from Gatwick, i have contacted Saga concerning this they just say its down to price.Anyone having to travel and have overnightstays would surely pay extra from a... (read more)
★★★☆☆
“We have travelled with Saga for many years - before...”
Written on: 18/04/2010 by mocha (1 review written)
We have travelled with Saga for many years - before and after the sell out, and yes there has been a deterioration in service, especially the saga reps abroad. Two years ago we had a horrendous delay coming home of over 30 hours yet the saga rep still allowed us to leave the hotel knowing the plane from Gatwick had not taken off. However that has not put me off a Saga holiday but I do hope Saga are reading these reviews as everyone appears to be saying the same - the service is not as good... (read more)
★★★★★
“My husband and I have had several holidays with Saga...”
Written on: 30/03/2010
My husband and I have had several holidays with Saga and have enjoyed them all very much. Costa Rica tour was special with first class tour guide, Rocky Mountaineer/Alaska cruise was magnificent, and last year's Majestic Line small boat cruise around the sea lochs of Scotland was wonderful - such a caring crew looked after us. Saga is not cheap. I have mobility problems which are considered and eased at all stages by interested reservations staff and mature, kind and knowledgeable tour... (read more)
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Showing 31 - 40 of 85 Reviews
★★☆☆☆
“When I booked my holiday to Malaysia, the Saga staff...”
Written on: 25/03/2010 by Buitenzorg (1 review written)
When I booked my holiday to Malaysia, the Saga staff were less than polite. The hotel in Malacca was a bit tired, had a poor location, mediocre food and unhelpful service. The tours were disappointing and I found it better to explore on my own. I love the countryside of Malaysia and had a great time when not on Saga tours. I got the impression that Saga was rather 'down market'. (read more)
★★★★☆
“I have just returned from a holiday in Cuba. Having...”
Written on: 23/03/2010 by viva10 (1 review written)
I have just returned from a holiday in Cuba. Having read Sheila Drummond's review before I went, I was apprehensive to say the least. But the whole holiday turned out to be a wonderful experience, yes the tipping does get a bit much and the hotels do need a bit of TLC but all in all Cuba Libra was a great trip. (read more)
★★★★☆
“Iv'e just got back from an archeaology trip in Egypt...”
Written on: 03/03/2010
Iv'e just got back from an archeaology trip in Egypt and it was the most enjoyable time ever, nothing was too much for our tour manager, he even arranged for 12 of our party to go on a hot air balloon trip which wasn't in our itinery.The last hotel we stayed at made us feel that youv'e had your holiday now you can go, it needs modernising as plugs didn't look safe, no towels on arrival, no kettle in room, it felt like a drop off centre.Food at other hotels and on the cruise was lovely, well... (read more)
★★★☆☆
“I have just returned from a holiday in Cuba. I found...”
Written on: 01/02/2010 by sheila drummond (2 reviews written)
I have just returned from a holiday in Cuba. I found that all the tours were very over priced. I was shocked at the amount of tipping that was expected of us. Why are we expected to pay the tour manager. The lunch breaks were too long and were of poor quality of the food and there was no escape until the musicians were paid. (read more)
★★☆☆☆
“Our first holiday with Saga to Jamaica. The Shaw Park...”
Written on: 22/12/2009 by Jan10 (4 reviews written)
Our first holiday with Saga to Jamaica. The Shaw Park Hotel was very unsatifactory - poor food(often sent back due to under cooking or wrong temperature) very poor service,couldn't get the order right and took an age to serve(the rep at one time went into kithen to make the toast out of frustration). The included water sports were available only on the last 2 days when a member of staff was finally tracked down, despite promises made by the manager. Most boats were unseaworthy having holes... (read more)
★★★★★
“Just returned from Gran Canaria where we stayed at the...”
Written on: 21/11/2009
Just returned from Gran Canaria where we stayed at the Costa Canaria Hotel at San Augustin. This is our first holiday with Saga but hopefully definitely not our last. The hotel was welcoming with porter service to our room. Rooms had a lovely view over the pools and towards the sea. Bedrooms were roomy and had a large bathroom. Tea and coffee making facilities would have been appreciated. But hey, minor details. Unfortunately I became ill during my holiday (No fault of the hotel) The Saga... (read more)
★★★★★
“My husband and I went to Tangerine Beach Hotel in Sri...”
Written on: 01/11/2009
My husband and I went to Tangerine Beach Hotel in Sri Lanka last January, and had a wonderful three weeks. What made the holiday was our rep Adrian. He is an absolute treasure. We really wanted to go back again this January but are going to Borneo instead. I hope that the SAGA rep will be just as great as Adrian. We will not travel with anyone else now that we have found SAGA holidays to be so brilliant. (read more)
★★★★☆
“I have just returned from a week break with Saga in...”
Written on: 22/10/2009
I have just returned from a week break with Saga in Cyprus. The hotel was good with clean rooms and very comfortable public areas, with lots of sitting space. Our trip was made even more enjoyable because of the rep who was resident in our hotel. He ensured that each and every guest was given individual attention, always going the extra mile to ensure that we were enjoying our holiday. During our stay, he had two guests hospitalised, and was of great support to their partners,... (read more)
★☆☆☆☆
“this was the 1st holiday my sister and i have been on...”
Written on: 02/10/2009
this was the 1st holiday my sister and i have been on with saga and was very dissapointed.we are both in our late 80`s and chose saga as it is for the over 50`s,i have a heart problem and my sister and i both have artifical knees which we declared when booking our holiday and asked if we would have assistance with our cases at the airport,we were told we could book assistance which we done, we need not have bothered no one helped us with our cases off the carosel when we landed. we had to... (read more)
★☆☆☆☆
“The standard of Saga holidays has fallen considerably,...”
Written on: 20/09/2009
The standard of Saga holidays has fallen considerably, I have travelled with them for the last 10 years, but will not use them again. Tour managers are disinterested in holiday makers, corners have been cut with meals and quality of hotels. When one writes to Saga to complain they are not really interested in their custimers. Was disappointed with the way I have been treated when complaining about last holiday to Southern Italy and Sciliy, food was a disgrace, bed in one hotel had hole in... (read more)
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Showing 41 - 50 of 85 Reviews
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Johnsmith27's Response to wagggy's Review
Written on: 08/11/2012
Saga booking conditions say that one of the reasons for a major change is a change in accomodation to a lower q rating for more than 3 nights. If they make a major change you should be able to get your money back under saga holiday promise condition.