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| Ease of Use | 4.5/10  |
|---|---|
| Durability | 5/10 |
| Style | 5.5/10 |
| Service & Support | 2.5/10  |
| Value for Money | 2/10 |
| Overall rating | 2/10 |
Full review by
tidyboi
on 4th Feb 2008
User Rating : 2
Respect :
0
Good Points: This review is for a russell-hobbs us model rh 12951. it's chrome, glass and wood. quite beautiful to look at but not very functionable.
Bad Points: It has a permanent filter in the unit and almost every time i brew a pot of coffee, i find coffee grounds UNDER the filter. not sure how that happens. also, i called the us customer service and only got an answering machine.
General comments: I am very disappointed not only with the functionality of this coffee maker but also the non-existent customer service. also, customers should be warned - why buy ANY item from this company if you have to jump through so many hoops to buy replacement parts. this is absolutely ludicrous to me. russell-hobbs products are quite beautiful and unique to look at but other than that, i see no other positive attributes to their products. i paid over $100 usd for this coffeemaker. next coffeemaker i purchase will be a BUNN coffeemaker. they might not be as pretty but BUNN gets 5 stars from me for ease of use and reliability.
tidyboi's review and ratings | 174 words
Review by
prattfink
on 17th Nov 2007
User Rating : 2
Respect :
0
The Russell Hobbs 10973 will probably be good in about 5 yrs when they have refined it a bit. Cannot recommend at the moment, not being able to reboil the kettle drove me mad, tea made with water that has not just boiled is not the same!
prattfink's full review | 69 words
Main characteristics: Type: Coffee Maker Capacity: 1 Cup Operation Source: Electric Technical Cup Warming Surface: With Cup Warming Surface Wate More...
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