ebuyer Reviews - www.ebuyer.com

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★★★★☆
3.6 / 5
202
68.5% of users recommend this
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★★★★☆

“Payment Problem”

Written on: 17/10/2017 by Gregoo (1 review written)

Had a problem with double payment, was going to be charge twice for same item. Customer services could not have been more helpful. Problem sorted in less than 24 hrs. No fuss… Read Full Review

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★★★★☆

“Customer service fantastic ”

Written on: 08/10/2017 by Yoselinm150 (1 review written)

Had a problem with delevery (My fault) customer service was expedient and extremely helpful sorting my issue i woukd recommend… Read Full Review

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★★★★☆

“Help with a broken laptop”

Written on: 15/09/2017 by Hopkinsqj397 (1 review written)

Unable to register a ticket via the website. Helped to register a ticket and talked through attempts to fix the problem - unsuccessfully. Laptop collected quickly and returned within one week fully restored… Read Full Review

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★★★★☆

“Great help with a return”

Written on: 07/09/2017 by laKelly476 (1 review written)

=) great help with a return… Read Full Review

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★★★★☆

“Will be back!”

Written on: 17/08/2017 by Erickson1953 (1 review written)

Great customer service, super quick turnaround time goods from ordering to receipt and competitive pricing. Over all, very pleased! Thank you!… Read Full Review

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★★★★☆

“Very helpful customer service”

Written on: 10/08/2017 by fcReynolds201 (1 review written)

Very helpful customer service. Helped sort out an issue which came up and made things easy to fix… Read Full Review

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★★★★☆

“Prompt replacement under guarantee”

Written on: 27/07/2017

My wireless keyboard developed a problem with one of the letters. I contacted ebuyer and was advised to return it. I packed it up and it was collected free of charge. A brand new keyboard arrived some days later. I liked the friendly and efficient service and the fact that the keyboard was replaced without hesitation under guarantee. It is good to know that ebuyer supports its products so well, and I would definitely recommend the firm as a reliable source of computer hardware… Read Full Review

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★★★★☆

“Problem with a mobile phone”

Written on: 23/06/2017 by kdRalston1945 (1 review written)

5 months after receiving my ASUS Zenphone it stopped working. Contacted Customer Services at 9.30pm - next morning received email from the person I dealt with giving me the information I would have needed but overnight the mobile started working again, long may it continue but great service from Ebuyer… Read Full Review

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★★★★☆

“Customer service ”

Written on: 12/05/2017 by Deathless (1 review written)

Needed to resurrect an account that had an old defunct email address. The customer agent did everything as promised and followed through until the request was finalised. Ebuyers policy of not letting their customer facing staff sort out account issues seems faintly bizarre these days… Read Full Review

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★★★★☆

“Customer service from specific employee LH was great!”

Written on: 20/03/2017 by Guru-bob (1 review written)

When I placed the order I didn't notice the delivery lead time option, so presumably selected a short time, incurring a charge. I then looked at the ebuyer email I had started from which reminded me that I was able to get free delivery as part of a special offer. I called customers services, and the person I spoke to was quick, got to the point with the right level of security questions (ie enough to protect me, but not slow and unnecessary). She quickly found my order, and quickly 'got' my… Read Full Review

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★★★★☆

“Efficient delivery”

Written on: 08/03/2017 by Kirstygriff (1 review written)

the person I dealt with was extremely helpful in trying to sort out my delivery options… Read Full Review

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★★★★☆

“motherboard return”

Written on: 17/02/2017 by LizethLawrence361 (1 review written)

it took a while to process a return of faulty motherboard ,but after all service is good and will use again. friendly and helpful customer service… Read Full Review

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★★★★☆

“Great customer service!”

Written on: 16/02/2017 by SpeedyMeds2U (1 review written)

I had been recommended ebuyer by my software provider. I had ordered lots of equipment for my office but unfortunately had lots of issues with the delivery side of things. When I contacted customer services, they sorted my issue within a couple of hours and had my items delivered again next day delivery. Very efficient service and very friendly, helpful staff… Read Full Review

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★★★★☆

“returned ink !!!”

Written on: 10/02/2017

I HAD A PROBLEM LAST WEEK TRYING TO LOCATE MY INK THAT HAD TOOK OVER A WEEK TO ARRIVE , TO MY ASTONISHMENT I LEARNED THAT IT HAD BEEN REFUSED HERE AND RETURNED. I RANG ENQUIRING AND A VERY HELPFUL LADY WAS GOING TO PUT OUR LOCATION ON MY NEXT ORDER FOR ME, AS WE ARE SITUATED IN SCHOOL GROUNDS WE HAVE TO SHARE THERE ADDRESS . AFTER BEING CREDITED AND RE-ORDERING MY INK FINALLY TURNED TODAY . SO THANKYOU VERY MUCH… Read Full Review

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★★★★☆

“good to excellent but...”

Written on: 07/02/2017 by johnseal (1 review written)

Impressed with speed of handling and delivery and with helpful advice on a possible return of item. Problem: I ordered and paid for one but the 'computer' ordered two and took the money for the second as well. Sorted in the end but ...?… Read Full Review

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★★★★☆

“Friendly and helpful customer support”

Written on: 27/01/2017 by TheAnxiousBuyer (1 review written)

I had a person attend to me, and she provided optimal support with regards to my inquiry. It was about the tracking status not updating even though the order was shipped. Very helpful and trustworthy in terms of support you get as a buyer. And quick too! Just a few minutes after the inquiry was submitted. This element was of 5 stars. However, the length they took to deliver (though on time) without updates for the first few days was the part which concerned me the most and made me anxious… Read Full Review

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★★★★☆

“Straight forward, good customer experience, value for...”

Written on: 12/01/2017 by Nik66 (1 review written)

I'm a long standing customer but I don't buy frequently. I always get good service and I value the hassle free returns approach. At 5.45pm last night I bought a new laptop for next day delivery ready for an important interview where I need to present. At 3am I woke realising I had bought a model with insufficient memory/storage for the laptops eventual. At 9am I called customer services, the call was answered in 2 rings, who went out of her way to stop the Yodel delivery even though the… Read Full Review

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★★★★☆

“Customer service better than expected”

Written on: 23/12/2016 by techknowviking (8 reviews written)

Ordered a few items from eBuyer over the years and service has been good . Telephone calls promptly answered and the last query emailed to change an order to another product and a guy sorted my order out very promptly and efficiently and the item (monitor) was dispatched the following day… Read Full Review

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★★★★☆

“Out of stock purchase”

Written on: 15/12/2016 by MacKenzieig325 (1 review written)

To day followed an order through including payment for an ebuyer item, then received an email 'product out of stock'. Followed advice on email but pushed for time as picking up grandchildren from school. Panicked about my card payment being taken rang ebuyer customer services who could not be more helpful everything was sorted with no payment being taken. Very helpful and easy to talk to absolutely spot on -bonus made it in time to pick up grandchildren… Read Full Review

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★★★★☆

“Black Friday Refund”

Written on: 04/12/2016

The person in Customer Services assisted me regarding a PC I had purchased which was then reduced on Black Friday. She was very pleasant and helpful and resolved my enquiry. Also, I subsequently had to email her for some product information in order to understand how to increase the RAM and Hard Drive storage. Once again, she was very helpful and assisted me with the required information and emailed me back promptly… Read Full Review

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