ebuyer Reviews - www.ebuyer.com

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★★★☆☆
3.3 / 5
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Latest Reviews

★★★★★

“Excellent Customer Service”

Written on: 18/12/2014 by 31Ramirez (1 review written)

I ordered a laptop from ebuyer as a gift for Christmas. When ordering the laptop I put my work address down as the delivery address to make sure I did not miss the delivery schedule. Unfortunately the delivery date ended up being on the weekend when the office was closed. The package needed to be signed for so I had no concerns that it would be miss-delivered however the delivery company, Yodel, marked the package as delivered with a blank signature via their website tracking. Of course this… Read Full Review

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★★★★★

“Customer care”

Written on: 17/12/2014 by JerryLarsen367 (1 review written)

I sent a note questioning the content of the package I had purchased and very quickly this was checked, agreed and the additional items despatched. Very prompt with very please and service. … Read Full Review

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★★★★★

“Great service from a reliable company!”

Written on: 04/12/2014

Had lots of issues recently with deliveries and poor customer service from several major online retailers, but Ebuyer.com has restored my faith in how companies can get it right. Placed my order online, delivered very quickly and item was as described....no fuss and no issues. Well done Ebuyer, I will be placing further orders. Many Thanks… Read Full Review

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★★★★★

“Great customer service”

Written on: 25/11/2014 by Lauraz373 (1 review written)

Would like to thank everyone in customer services who helped me resolve a recent mishap when I ordered the wrong item. Contacted them via the enote service and contrary to other reviews I've read found eveyone who dealt with my case extremely helpful. Am really grateful for the prompt way they dealt with the issue and the assistance given to me. Great stuff… Read Full Review

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★☆☆☆☆

“Just way too slow”

Written on: 21/11/2014 by tibbs1cat (3 reviews written)

Ordered a XENTA Wilkes keyboard for £6 that was in Stock and available for next day delivery, obviously I wasn't going to pay £5 delivery so opted for free delivery..... Well after 6 Woking days it's FINALLY been dispatched within another 5 days estimated wait.... TOO SLOW! next time I'll pay the extra £1 and get it from Amazon with next day prime! If Ebuyer want my custom in future they need realistic and competitive free delivery, Untill then I won't buy from them again… Read Full Review

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Ebuyer.com's Response to tibbs1cat's Review

Written on: 25/11/2014

Hi,

Thanks for leaving this feedback.

I'm sorry to hear that your delivery was late. We do try and ship all order as soon as possible even on a free delivery service. Most orders tend to arrive well within the 5 working days and I'm sorry that it was not the case on this occasion.

Please can you send the order number directly to us so I can take a look into this further for you.

Kind Regards,

Scott

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★★★★★

“No quibble replacement sent same day”

Written on: 20/11/2014 by cliveg (4 reviews written)

Not only cheap prices and good selection but excellent customer service as well - called to report a damaged item that must have been accidentally dropped (or stood on!) and had it replaced same day - no fuss or questions. Thank you!… Read Full Review

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★★★★★

“Excellent Service”

Written on: 14/11/2014

First time with EBuyer. Ordered PC components at 10pm Tuesday selected free delivery option,, delivery at 12.15 Wednesday. Brilliant service… Read Full Review

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★★★★★

“Best internet store and best stuff team members.”

Written on: 12/11/2014 by 450Brennan (1 review written)

I had problems with my warranty from manufacture and I called ebuyer for help.The techinical support team member  helped me a lot,helped to get receipts answered all my questions. Only thing what would have be great option that ebuyer called back to customers...I know they have that option but it's not working :) Thanks Great people make great team. P.S. I wish I could work in ebuyer team :)… Read Full Review

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★★★★★

“Great Service”

Written on: 07/11/2014

This is the first time that I needed to return a product (not e-buyer's fault) and they were great. Helpful, cheerful, professional. Help with a technical query was also excellent. Nice people… Read Full Review

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★★★★★

“Help finding a compatible replacement hard drive”

Written on: 05/11/2014 by 423Rasmussen (1 review written)

I phoned Customer Service for advice on a compatible replacement hard drive. They were very helpful and responded to my emails incredibly quickly providing the information I required. Its rare to find this level of service these days. Ebuyer will be my first port of call in future… Read Full Review

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★★★★★

“General Ebuyer”

Written on: 05/11/2014 by Rubeng211 (1 review written)

Overall I have had nothing but great experiences with Ebuyer, they are one of the most competitive sites for pc hardware, and there customer service has always been prompt and helpful and they have an easy to find phone number, they don't try and force you into the FAQ or submitting a webticket. I even like their emails that show good deals, not marketing material. For an example of great customer service: Bought a new GFX card, next day a promotional gift code is offered when the same… Read Full Review

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★★★★☆

“Trendnet Mini Wireless Adaptor TEW-649UB”

Written on: 04/11/2014 by 423Hoover (1 review written)

I recently bought this product from ebuyer to update my other adaptor that didn't work with my new Windows 7 OS. The item was stated as being 300 mbps which was what I wanted, but upon arrival and seeing the packaging it soon became clear this was only 150mbps. After a couple of enotes back to ebuyer they responded in a very positive and helpful manner by admitting the description wasn't correct and offering me the prospect of either returning the item for a refund or keeping the item with a… Read Full Review

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Ebuyer.com's Comment

Written on: 04/11/2014

Hi 423Hoover,

I'm really pleased to hear that you're happy with the service you received from our Customer Support Team when you recently contacted us.

I'm sorry that you did have some problems with the item initially, but I'm glad that we've managed to resolve the issues to your satisfaction.

Thank you for taking the time to write us this positive review.

Scott.

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★★★★★

“Great Customer Service”

Written on: 01/11/2014 by Game-on (1 review written)

On the 16th October I pre ordered a Gigabyte GTX 970 G1 £299.99, on 29th I got dispatch email, I check ebuyer.com and the price had dropped by £10.01 so I sent an email to customer services asking if I could get the cheaper price, The person from customer services answered explaining prices change daily on the website but was happy to give me the cheaper price saving me £10.01, fantastic I thought and the graphics card arrived day after dispatch on there free delivery option. Thanks for a… Read Full Review

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★★★★★

“Again another great service ”

Written on: 31/10/2014 by Probbo11 (1 review written)

2nd tv bought from e buyer again paid for next day delivery and delivered next day , Customer service is great also. Both items delivered by parcel force and not that company starting with Y. Which impressed me no end . Prices seem unbeatable where else can you get a 32 inch smart tv for 160 quid yes a cheap make but it's quicker and better than the samsung and Toshiba tv I have… Read Full Review

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★★★★★

“Highly Recommend, Very Efficient”

Written on: 29/10/2014

I found eBuyer to be a very efficient and friendly company to work with. These days we expect a supplier to supply and give good service. My experience with eBuyer was very positive not only in the 'to be expected' part but found them to be very efficient and helpful to accommodate my special request. They approached the problem in a fast and caring way and go as far as to say they went out of their way to help me. I can only thank them… Read Full Review

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★★★★★

“Good customer service”

Written on: 23/10/2014 by StevoDrury (1 review written)

Called about a problem I had with my new laptop, I had already been onto the manufacturer several times and had no joy, it was decided I would have to return it for a replacement or refund, that was until I spoke to E Buyer about the return, he spoke us through something to try for the problem and it was instantly fixed! Why would the people who made it not know that? I was very pleased I didn't have to do a return as I needed it for my business and had all my accounts just entered and up to… Read Full Review

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★☆☆☆☆

“Do not trust as they do not trust you...”

Written on: 15/10/2014 by KenD (2 reviews written)

EBuyer UK Limited are fast to take one's money then fail to deliver. They use Yodel (both companies deserve each other) and she will call customers "liars" when goods don't arrive. According to her, Yodel do attempt to deliver, even when Yodel's own logs claim that they couldn't find the address??? Yodel also claim to attempt delivery at close to 10pm at night. Why would a customer want to go out at 10pm when he / she has been waiting at home all day? Even though CCTV evidence, many… Read Full Review

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★★★★★

“Telephone customer service”

Written on: 14/10/2014 by JohnJplan (1 review written)

Two members of the support team dealt with our faulty goods issue. They were both friendly, helpful and efficient. Emails were sent during our conversation, confirming the actions being taken and both made sure we fully understood everything before closing the call. We were then given contact details for the PC manufacturer who would be taking over the issue. First rate service! Thank you very much. I have the names of the two support specialists. John Wilson… Read Full Review

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★★★★★

“A lesson for many other companies , superb customer...”

Written on: 11/10/2014

I am a new ebuyer.com customer and came to the site having looked for the best price on a Dyson cleaner. I had even been on the official Dyson site but found the price was much better and the cleaner details more concise and informative on ebuyer. I have multiple Sclerosis and having ordered the cleaner somehow managed to reorder it the next day so faced having two Dyson cleaners! I wasn't sure what to do but I phoned the customer service number and was looked after by a very friendly and… Read Full Review

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★★★★★

“Consistently good”

Written on: 09/10/2014 by Tomqwertyuiop (1 review written)

Have used ebuyer to buy laptops three times now Great search features and easy to use website Really good choice and value Customer support on phone very professional Recommended to and used by friends… Read Full Review

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