ebuyer Reviews - www.ebuyer.com

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Latest Reviews

★★★★★

“Toshiba Cashback Offer”

Written on: 14/01/2017 by Brianna4 (1 review written)

I would like to thank the customer supprt advisor for her excellent service… Read Full Review

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★★★★☆

“Straight forward, good customer experience, value for...”

Written on: 12/01/2017 by Nik66 (1 review written)

I'm a long standing customer but I don't buy frequently. I always get good service and I value the hassle free returns approach. At 5.45pm last night I bought a new laptop for next day delivery ready for an important interview where I need to present. At 3am I woke realising I had bought a model with insufficient memory/storage for the laptops eventual. At 9am I called customer services, the call was answered in 2 rings, who went out of her way to stop the Yodel delivery even though the… Read Full Review

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★☆☆☆☆

“Customer service RUBBISH”

Written on: 12/01/2017 by KenleyDuckworth (1 review written)

Ebuyer's return system is a joke asking you to call them???? what is that all about?? I do not have the time to call you at YOUR convenience. You need to understand the law in regards to returns distance selling i only have to inform you be it in writing or any other means. I want everything logged via email not speaking to someone who can write down anything they like… Read Full Review

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Ebuyer.com's Comment

Written on: 12/01/2017

Hi,

Please can you email me directly with your RMA number so I can assist you with this?

I'm really sorry for the trouble that this has caused you.

Kind Regards,

Scott

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★★★★★

“Best CSR”

Written on: 09/01/2017 by cvLopez456 (1 review written)

He was a superb Customer Support Rep. He understood me perfectly, helped me with my issue very well and was a pleasure to talk to; he's an asset to your company and a great example of what any good customer support, or just anyone working with the public in any way, should strive for. Thanks a lot :) Also props to Mathew aswell, he was awesome, and generally ebuyer Customer support as a whole, very impressed with the team!… Read Full Review

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★★★★★

“Great customer service!”

Written on: 08/01/2017

Had an manufacturing issue with the hp 250 g5 and they were very professional and fast in getting it all sorted out for me. Due to complications i had ordering the product they gave me free next day delivery. Great customer service, would definitely recommend… Read Full Review

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★★★★★

“SSD Purchase”

Written on: 06/01/2017 by Ades11 (1 review written)

Had a slight problem with a purchase, not a fault of ebuyer but of a manufacturer free give away, after a couple of emails it was sorted very quickly, 1st class customer service and this was the only problem with a purchase I have had from ebuyer in over 10 years that I have dealt with them for personal and business purchase's… Read Full Review

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★★★★★

“Good service”

Written on: 06/01/2017 by AvahChoate (1 review written)

I ordered a product which I needed to replace and get a refund on. Spoke with an advisor who was very helpful. No call centre queues or language barriers, and immediately sorted out my problem, and replacement item… Read Full Review

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★★★★★

“Zero hassle”

Written on: 06/01/2017 by 42James (1 review written)

I ordered a TV which was broken when it arrived. I called and arranged a return and then due to work pressures was unable to arrange it. I called back when things had settled down and despite it being two and a half months after purchase, ebuyer still arranged a collection for me, although I think this was because I had already mentioned it. There was no hassle, and I wasn't made to feel like a fool for forgetting to get it sorted. All in all, a win win situation. I've used ebuyer for… Read Full Review

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★★★★★

“Great Service”

Written on: 29/12/2016 by DrewCrook (1 review written)

I was in a bit of a problem situation where I ordered a product and had it delivered to an old address as I didn't change my delivery address. The member of the services team I spoke made me feel very at ease and assured me I would get this sorted. He took the time to seek the official resolution to the problem by speaking to the manager for this uncommon problem and assured me of the solution and the things I had to do next. I am very grateful for this and he is a credit to the team he works… Read Full Review

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★★★★★

“Great customer service!”

Written on: 29/12/2016 by Moisesr218 (1 review written)

After placing an order with Ebuyer, I realised my shipping address was wrong. I moved home recently, and due to a mix-up, it seemed that all the items ordered would be shipped to my old address. As soon as receiving the email update from Ebuyer, I realised this mistake, and phoned the customer service straightaway. The lady was very helpful, and contacted the warehouse, and got things sorted. Great service!… Read Full Review

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★★★★★

“Great Customer Service by Lois”

Written on: 28/12/2016 by andrewjhowell (1 review written)

very professional response from ebuyer customer service. I have not bought from ebuyer in a while, just going for the easier option of -other- online retailers. However with good performances such as this, i think my future orders are secured here. Well done team. Andrew Howell Singularity Ltd… Read Full Review

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★★★★☆

“Customer service better than expected”

Written on: 23/12/2016 by techknowviking (3 reviews written)

Ordered a few items from eBuyer over the years and service has been good . Telephone calls promptly answered and the last query emailed to change an order to another product and a guy sorted my order out very promptly and efficiently and the item (monitor) was dispatched the following day… Read Full Review

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★★★★★

“Excellent Service, Would Recommend to Others”

Written on: 21/12/2016 by ejds (1 review written)

When I needed to cancel my order at short notice, the customer service rep was extremely helpful and a full refund was given. I then placed an order for the correct item, it arrived swiftly and with great service from both Ebuyer and Yodel. I will definitely be using Ebuyer in the future and will recommend them to others… Read Full Review

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★★★★★

“Impressive, Efficient, Helpful, Courteous”

Written on: 20/12/2016 by Nidge151066 (1 review written)

Hugely satisfied with the service I received. Issue over the correct billing address. Advised me to contact their fraud department. I emailed them, not expecting a speedy resolution having experienced other online retailers in the past. How wrong I was. Resolved efficiently and courteously. Problem resolved, my order has just been delivered, within 48 hours od placing the order (a Sunday). Thank you ebuyer. Nigel… Read Full Review

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★★★★★

“A Very Kind and Curteous Support”

Written on: 18/12/2016 by Julio143 (1 review written)

Website is user friendly. Delivery was very fast. Customer support was very kind and very considerate of my queries. A special thanks to the person I dealt with for her help. An overall good website. What're you waiting for?… Read Full Review

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★★★★★

“Excellent Service”

Written on: 18/12/2016 by AiyanaMcCartney1974 (1 review written)

I received a damaged screen and the Customer Services department dealt with my problem quickly and effectively. Very happy with the service… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 17/12/2016 by KarlieHumphrey90 (1 review written)

Needed to change delivery address following error on my part at checkout. The gentleman in customer services was very helpful and resolved my issue quickly and on-time to ensure that the item was still delivered next day, but to an alternate address on my account. Thanks Ebuyer. It's experiences like this that keep me coming back day after day for my electronics and computer supplies… Read Full Review

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★★★★★

“Brilliant customer service ! ”

Written on: 17/12/2016 by Cruz418 (1 review written)

I had a mix up with my card details and but i had to have the laptop the day after next for work , i sent an e-mail about 9pm on the thursday and explained the situation and the woman got it sorted straight away and rushed the delivery so i could get it the next day ! brilliant service, no faults at all !… Read Full Review

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★★★★★

“Customer service really good”

Written on: 17/12/2016 by 214Duncan (1 review written)

Ordered an item but had meant to order 5 of them but had already placed the order before I noticed. Rang customer service up and within a couple of minutes they had updated my order - no drama - really helpful… Read Full Review

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★★★★★

“Great personal service ”

Written on: 16/12/2016 by AndyPowys (2 reviews written)

Wanted to place an order, but the free delivery token was not showing in my account. That was followed up by online chat and fixed. Placed order, then realised it was going to old address. Fixed all that on the phone, still for free next working day delivery. This kind of response makes such a pleasant change from e.g. major telecom suppliers!… Read Full Review

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