ebuyer Reviews - www.ebuyer.com

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★★★★☆
3.5 / 5
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Latest Reviews

★★★★★

“Brilliant customer service”

Written on: 28/04/2017 by Dayanarat117 (1 review written)

Excellent company to deal with, brilliant customer service. Competitive prices and excellent choice… Read Full Review

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★★★★★

“Great Customer Service - As it Should Be”

Written on: 28/04/2017 by Grayne182 (1 review written)

Arranged for a refund of an item, process completed and booked in within minutes. Friendly and helpful helpline team with a quick and efficient service done within minutes. As it should be!… Read Full Review

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★★★★★

“Ebuyer customer service rocks”

Written on: 27/04/2017

Ebuyers customer service is second to non, in the many years I've been using them as my supplier I've only had to use their customer service a few times (and I've bought thousands of items from them), but each time the issue was resolved quickly, courteously, and with no hassle .. this is why I keep using and recommending them… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 27/04/2017

My customer service representative was very polite and helpful in ensuring my call was being handled professionally and with utmost care. I was swiftly given guidance on my issue and the rep gave all the information I needed to continue in the process of support that I needed… Read Full Review

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★★★★★

“excellent service”

Written on: 27/04/2017 by Nashol392 (1 review written)

Found her extremely helpful this morning. Sorted out minor problems with Billing and delivery address. … Read Full Review

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★★★★★

“ebuyer customer service”

Written on: 26/04/2017 by Oliver86 (1 review written)

Ebuyer sorted my issue quickly efficiently and was a great help clearing up a misunderstanding with emails. Great to talk to a person and much easier than trying through technology to get a query answered… Read Full Review

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★★★★★

“Helpful customer service”

Written on: 25/04/2017

Have had to arrange collection of an order and from the first online conversation to email correspondence to get this sorted out I have received really helpful customer service. Have always had a good service from this company but nice to know when things do go wrong that the customer service to put things right is so helpful and efficient!… Read Full Review

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★★★★★

“great service, staff and product, let down by Yodel ”

Written on: 23/04/2017 by BrysonHickey126 (1 review written)

all good, except Yodel who could not deliver because my office was closed. but I work from home, so not really likely! Customer services were brilliant, especially the person I dealt with who did a fantastic job of sorting out Yodel. Kit is working straight out of the box, plug and play. I have used ebuyer before, and I will again. they just need to get a decent courier provider… Read Full Review

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★★★★★

“New laptop ”

Written on: 20/04/2017 by Melodyw403 (1 review written)

Laptop I ordered was then not in stock. Great support in helping me sort this as I had waited a week was given next day delivery to speed the replacement. The chap supporting via email was very good with clear and helpful information. Also great prices. Will keep using despite the stock change meaning I had to change… Read Full Review

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★★★★★

“I was having huge issues with retrieving a missing...”

Written on: 14/04/2017 by Wooten179 (1 review written)

I was having huge issues with retrieving a missing invoice for our accounts team. I resorted to using the chat tool and he was fantastic found exactly what I required and even dealt with me really well when I got a but stroppy. :) fantastic customer service, thankyou… Read Full Review

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★★★★★

“customer service great”

Written on: 11/04/2017 by Tamfox (1 review written)

called about something I ordered a couple of days ago and decided afterwards to change delivery to next day. I spoke to customer advisor and she could noy have been more helpful.Truly great customer service.It a pity more retailers dont have employees like her… Read Full Review

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★★★★★

“Good and Helpful”

Written on: 09/04/2017 by LarryVargas (1 review written)

Great customer support, helped me very quickly in solving issues with my parcel and offered me Next day air delivery on refund :)… Read Full Review

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★★★★★

“Great products e with excellent customer support from...”

Written on: 06/04/2017 by ncoded (3 reviews written)

I have been a customer for a few years now of EBuyer; time after time I keep coming back due to their competitive pricing and excellent customer support. I Just bought a 27 inch monitor with free 7 day delivery; which actually got dispatched and arrived the next day! I would recommend EBuyer to others looking for computer, appliances, and other gadgets and home technology devices… Read Full Review

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★★★★★

“Thank you Ebuyer”

Written on: 26/03/2017 by aoSmith398 (1 review written)

Great products with quick delivery, great customer service… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 21/03/2017 by mansol (2 reviews written)

Customer service team dealt with my query efficiently and professionally. This type of customer care will keep me coming back to Ebuyer. It was my mistake that led to the call but it was no trouble to put it right… Read Full Review

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★★★★☆

“Customer service from specific employee LH was great!”

Written on: 20/03/2017 by Guru-bob (1 review written)

When I placed the order I didn't notice the delivery lead time option, so presumably selected a short time, incurring a charge. I then looked at the ebuyer email I had started from which reminded me that I was able to get free delivery as part of a special offer. I called customers services, and the person I spoke to was quick, got to the point with the right level of security questions (ie enough to protect me, but not slow and unnecessary). She quickly found my order, and quickly 'got' my… Read Full Review

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★☆☆☆☆

“will never order from thsi company again”

Written on: 20/03/2017 by VivMilZ (1 review written)

I ordered an item, changed my address at checkout which is the only place and time it can be changed and they still sent it to my old address. Useless customer service hopeless website and total incompetent company. I for one will never buy another thing from them and would advise anyone considering it to go elsewhere. This isn't about the item I'm sure if I had received it I would have been very happy with it… Read Full Review

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Ebuyer.com's Response to VivMilZ's Review

Written on: 21/03/2017

Hi,

I'm really sorry for the trouble that this has caused you. Please can you email me with your order details so I can take a closer look into this?

Thanks,

Scott

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★★★★★

“Lovely & Easy Customer Service”

Written on: 15/03/2017 by CaseyHart (1 review written)

Got a hold of a lovely guy, he was able to sort out some back of house problems with my account information. This kind of service is in seriously short supply and any company that provides it is already a step a head of the competition… Read Full Review

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★★★★★

“Excellent After-sales Service”

Written on: 13/03/2017

Item delivered very quickly, a day earlier than I paid for! I had a query concerning an item that wasn't included in the manufacturers boxed PC (not ebuyer's fault). She was very helpful and answered my question very quickly and my complete satisfaction. I have used ebuyer before without any problems and would recommend them to anyone… Read Full Review

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★★★★★

“Terrific customer service”

Written on: 13/03/2017 by Elvis409 (1 review written)

Forgot to add something to my order and didn't want to pay another delivery charge. Got through to a very helpful young lady who cancelled the order from the despatch team (which was already impressive as I'd only purchased the first item moments before), and added my second item via the quick reference. I only needed to log out and in to get an approval screen (for the extra purchase) and it was done. Took less than 2 minutes (including a hold for her to check the cancellation). Should all be… Read Full Review

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