ebuyer www.ebuyer.com Reviews
Latest Reviews
★★★★★
“New tv delivered as planned”
Written on: 15/06/2013 by Tdev (1 review written)
Just had our new tv delivered, we paid extra for Saturday delivery and it came on time this morning so can't complain at all really. Tv is stunning and looks even nicer than described on the site. (read more)
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★★★★★
“My Favourite UK Retailer”
Written on: 13/06/2013 by bennyboy111979 (1 review written)
Having experience buying from many of the UK's electronics retailers I can say without hesitation that Ebuyer provides the smoothest, easiest transaction process. Even when there are problems like banks declining payment or you wish to make an order amendment their staff are so helpful and the waiting times on the phones are pleasingly short. I recently made an order through the website, called to amend it, and had it all sorted in minutes - Staff member was as efficient as she was... (read more)
Visit ebuyer.comEbuyer.com's Response to bennyboy111979's Review
Written on: 14/06/2013
Thank you for your positive comments and review regarding your experience with Ebuyer.
I am very happy to hear how pleased you are with our Customer Support team, your comments will be passed along. Please don't hesitate to contact us if you have any further queries.
Kind Regards
Nikki
Ebuyer Resolution Team
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★★★☆☆
“cheap but not sure when my tv is coming”
Written on: 13/06/2013 by DAVIDMERCER (1 review written)
Ive got a tv ordered with ebuyer - it is supposed to be delived today but i've had no emails or texts to say its coming. Hopefully it will arvie soon but it would have been nice to get an email telling me an approx delivery time. (read more)
Visit ebuyer.comEbuyer.com's Response to DAVIDMERCER's Review
Written on: 14/06/2013
I can advise when an order is placed with Ebuyer you are automatically sent a confirmation email with your estimated delivery date. You are then sent a dispatch email when your order has left our warehouse.
I apologise if you have not received this information, our customer support team are always happy to help if you have any further queries regarding your order and delivery.
Kind Regards
Nikki
Ebuyer Resolution Team
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★☆☆☆☆
“Order cancelled despite going through security”
Written on: 13/06/2013 by afe410 (1 review written)
Was amazed to be asked for copy of passport or driving licence and utility bill. Was paying by credit card from my home address so no reason to load security. Tried to call and hung on for 5 minutes at a premium rate. Faceless organisation with very poor customer care. (read more)
Visit ebuyer.comEbuyer.com's Response to afe410's Review
Written on: 14/06/2013
The main reason for ID being requested is to verify that you are who you say you are. As this is an internet purchase and not a face to face purchase we request photographic ID to protect yourself and Ebuyer.
If you are prepared to send this information on this occasion you will not have any further problems with future orders.
I apologise for any annoyance or inconvenience caused.
Kind Regards
Nikki
Ebuyer Resolution Team
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Afe410's reply to Ebuyer.com's Comment
Written on: 17/06/2013
The inability to get to speak to a real person and being kept waiting on a premium number was as annoying as security. Had I been able to speak to a person this matter would have been resolved. Whilst waiting for security I read a number or very poor reviews about customer service and this concerned me.
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★★★★☆
“Good Customer Service”
Written on: 10/06/2013 by Sweetpea444 (1 review written)
This is the first time I have ordered from Ebuyer. I purchased a Vax carpet washer. I decided to go for free delivery . I placed the order on the Friday and on the Monday I received an email saying the goods had been dispatched using Parcelforce. As I was going out on the Friday, I phoned Parcelforce on the Thursday to see when the item would be delivered but they said they had no note of it. I was a bit concerned as I hadn't used the Ebuyer before so I phoned them. The agent I spoke to... (read more)
Visit ebuyer.comEbuyer.com's Response to Sweetpea444's Review
Written on: 12/06/2013
I sincerely apologise for the problems you had with your order and delivery.
I am very pleased to hear our customer support agent was able to restore your faith in Ebuyer after these problems and arrange delivery of your item.
Please don't hesitate to contact us if you have any further queries.
Kind Regards
Nikki
Ebuyer Resolution Team
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★★★★★
“Excellent Customer Service”
Written on: 09/06/2013 by Lou.62 (1 review written)
Bought a Xenta 5.1 Surround Sound Speaker System in May last year which we have been very pleased with. Literally two weeks before the years warranty ran out, the remote control for the speaker system stopped working. As the speakers are wired in (quite intricately!) all around our room, and still work perfectly, I did not want to return the whole system, so I emailed ebuyer to enquire whether it would be possible to get a replacement remote control. Only 5 days later, a replacement remote... (read more)
Visit ebuyer.comEbuyer.com's Response to Lou.62's Review
Written on: 11/06/2013
I am very pleased to hear that we was able to provide you with a working remote control for your surround sound system.
Your comments regarding our Customer Support Team will be passed along and I am happy to hear you will continue to shop with us into the future.
Kind Regards
Nikki
Ebuyer Resolution Team
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★★★☆☆
“Rip-off delivery charges”
Written on: 06/06/2013 by macleodaj (2 reviews written)
I have spent tens of thousands of pounds with eBuyer over quite a few years now, but won't be spending another penny with them until they do something about their rip-off delivery charges based purely on postcodes. I live in Mainland Britain, in a reasonably sized village which does not require ferry crossings or even a single track road to reach; I highly resent having to pay £25 for delivery when other people are getting it for free. Amazon Prime may sound expensive at £50/year but... (read more)
Visit ebuyer.comEbuyer.com's Response to macleodaj's Review
Written on: 07/06/2013
Thank you for leaving a review for Ebuyer UK LTD.
I can advise that you are unable to receive free delivery on Northern Ireland, Scottish Offshore, Scottish Highlands, Channel Islands, and Isle of Man. If you are not within these areas I am unsure on why you are been charged £25.
Please contact me so I can check this for you.
I do apologise for any annoyance that has been caused by this matter.
Kind Regards
Resolution Team
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Macleodaj's reply to Ebuyer.com's Comment
Written on: 10/06/2013
This is exactly my point - you've ripped me off to the tune of hundreds, if not thousands of pounds over the years by unfair delivery charges simply because of my postcode (which is Scottish Highlands, not Islands, not offshore in any way but part of mainland Britain.) As plenty of other suppliers manage to offer decent prices and non-discriminatory free delivery, you've lost my business.
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★★★★★
“Excellent customer service”
Written on: 05/06/2013
I needed to know the size of the carry case included with the Xenta noise cancelling travel headphones (252030). I called customer services and although she said she wasn't product trained, she offered to email me back with the details, which she did, as promised, within the hour. It's so nice when someone makes the effort and does what they say they will do! If anyone is interested, the case size is quoted as 22.5 x 20 x 5.5cm (read more)
Visit ebuyer.comEbuyer.com's Comment
Written on: 07/06/2013
Thank you for leaving a review for Ebuyer UK LTD.
I am glad to hear that you are happy with our Customer Support Team, I have passed your review onto our team as they will be happy to know they have helped.
Once again, thank you for leaving your review.
Kind Regards
Resolution Team
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★☆☆☆☆
“Very Bad Customer Services”
Written on: 04/06/2013 by StuartAC (1 review written)
I recently bought a computer part from ebuyer & when it arrived it was the wrong model, so I contacted them to return the item & after 2 phone calls I received a returns(RMA) number & was instructed to arrange with their chosen courier a day to collect the item, quite difficult as I work almost all weekdays & there is no-one at home to be in for the collection. I could not find time to be in before I was off out of the country for 3 weeks & when I returned ebuyer had cancelled my RMA. So I... (read more)
Visit ebuyer.comEbuyer.com's Response to StuartAC's Review
Written on: 05/06/2013
I am contacting you from Ebuyer UK LTD. I am sorry for any annoyance that has been caused by our returns procedure.
We allow up to 7 days for a return to be raised as 'Item Not Required', we then allow a further 30 days for the item to be returned to ebuyer. If the item is not returned within this time we advise that the RMA will be canceled and the outcome of the RMA may be effected.
However, if your item is still unused and unopened please contact me, I will check your RMA further to see if we can come to a resolution for you.
Apologies again for any annoyance this may have caused.
Kind Regards
Hayley
Resolution Team
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★★★★☆
“Great Prices & Delivery, Poor Faulty Returns”
Written on: 04/06/2013 by sense4 (14 reviews written)
I have bought a lot from eBuyer and have always been happy with the prices and the fast delivery. I then purchased 2x budget PC's from them, one was perfect and the other had a fault and needed to be returned as faulty. The faulty returns system was so poor that I would have been without the PC for weeks, instead I had to return as unwanted and purchase a new one! Sort those problems out and it's an easy 5 stars from me. (read more)
Visit ebuyer.comEbuyer.com's Response to sense4's Review
Written on: 05/06/2013
I am contacting you from Ebuyer UK LTD, that you for leaving a review.
I am happy to hear that you have always been happy with using Ebuyer and our services. I am sorry that on this occasion one of the items received was defective.
Our returns procedure is three to five working days from the date of receiving the item back, this is mentioned in our returns section online. In most cases your RMA will be processed within the first 3 days, however, we do allow up to five days for the worst case scenario.
Your comments are important to us as we always strive to improve our service. These have been passed over to the relevant department.
I hope you can accept my sincerest apologies in this matter.
Kind Regards
Hayley
Resolution Team
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Sense4's reply to Ebuyer.com's Comment
Written on: 05/06/2013
Hi.
The returns procedure wasn't the problem, it was the testing we were told you were then going to have to do and how long we were told that would take.
We bought these computers on next day delivery as were launching a new company within a few days yet were told it could be 2 weeks before testing was complete due to memory tests etc. totally unacceptable!
Thanks
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Showing 1 - 10 of 1003 Reviews
★★★★★
“Reliable as ever!”
Written on: 31/05/2013 by robgreen10 (1 review written)
I generally buy all of our office consumables and peripherals from ebuyer and have done so for well over five years. I've never had a problem with an order in terms of mistakes, missing items or anything else. My most recent dealings involved a member of the customer service team adding an item onto an existing order for me, over the phone so that I could avoid a delivery charge. Not every website offers that! (read more)
Visit ebuyer.comEbuyer.com's Response to robgreen10's Review
Written on: 03/06/2013
Thank you for taking the time to leave this positive review.
I am very pleased to hear you have been shopping with Ebuyer for years and have never been let down by our service. I hope this continues into the future.
Our Customer Support Team are always happy to help if you have any queries.
Kind Regards
Hayley
Ebuyer Resolution Team
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★★☆☆☆
“Great if all is 100%, absolutely appalling otherwise....”
Written on: 30/05/2013
I've used eBuyer for years, placing hundreds of thousands of pounds of orders through them over the years, usually without issue in my capacity as an IT Manager for a multinational. They provide a decent service, with (usually) quick delivery times, late despatch and good website information on the progress of an order. Where I have severe issues is with their attitude when you have a problem, where they essentially could not care less if they went on a "How to care less" course. Common... (read more)
Visit ebuyer.comEbuyer.com's Comment
Written on: 31/05/2013
I am contacting you from Ebuyer UK LTD, thank you for leaving us a review.
I am happy to see that you have used Ebuyer for a number of years without any issues. I would like to apologise for the attitude you have received from us, I can assure you the service you have received is not indicative of the usually high levels of service offered from Ebuyer.
In regards to your refund I am unable to check this without an order number, however, the only reason we would issue a proportionate refund would be if an item has been returned over 6 months and it is impossible to repair or replace. This is worked out over how much use you have had from the item. This is done in line with the Sale Of Goods Act anstated in our terms and conditions.
If you would like me to look into this for you further to double check this please contact me.
Once again, I do sincerely apologise for any inconvenience that has been caused. Please do not hesitate to contact me if you require further assistance.
Kind Regards
Hayley
Resolution Team
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★☆☆☆☆
“No recompense for faulty returns.”
Written on: 30/05/2013 by newagetraveller (1 review written)
I have had to return two of the same faulty product to Ebuyer at my own expense. Ebuyer advise using a tracked method and that most customers use Royal Mail Signed For or Special Delivery. I used Special Delivery for peace of mind because of the product value. 1.5kg medium parcel is £11 each. It doesn't take a genius to work out I'm £22 out of pocket because of faulty items. They have been confirmed as faulty by Ebuyer and I have only been refunded the prices paid for the items. I find... (read more)
Visit ebuyer.comNewagetraveller's Response to newagetraveller's Review
Written on: 31/05/2013
If Ebuyer do read and wish to comment here is an extract from the DSR for businesses. Where "you" is the business!
"3.57
If the goods are faulty or do not comply with the contract, you will
have to pay for their return whatever the circumstances."
The law also states that a purchaser should not be "out of pocket" when buying and returning inherently faulty goods.
So yes, Ebuyer are breaking the law and from what I've discovered through searching they do it consistently.
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★★★★★
“HP Microserver”
Written on: 30/05/2013 by Soltan
I Purchased an HP Microserver from Ebuyer and 4 days later the price dropped by 80 pounds. I contacted customer support via their eNote system on their website and a couple of days later they responded saying they would refunded the money. Happy customer, happy to recommend Ebuyer and the HP Microserver. (read more)
Visit ebuyer.comEbuyer.com's Response to Soltan's Review
Written on: 30/05/2013
Thank you for taking the time to leave this positive review.
Our prices can fluctuation on a daily basic, however, we are happy to honer the price if the order has only jut missed the offer.
I am very pleased to hear you would recommend Ebuyer. Our Customer Support Team are always happy to help if you have any queries.
Kind Regards
Hayley
Ebuyer Resolution Team
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★☆☆☆☆
“Lies and lost Money”
Written on: 30/05/2013 by Bkitching (1 review written)
I had a motherboard I purchased go faulty within warranty. Ebuyer offered me a refund and I initially thought this was great.. Until I realised the refund was only for 1/3 of what I paid. Ebuyer say that they adjust the refund based on how long the product had been owned but I am still out of pocket and without a computer. On top of this ebuyer refunded without confirming to a credit card I had cancelled and then told me it was my responsibility to reclaim this from the bank. I have now... (read more)
Visit ebuyer.comEbuyer.com's Response to Bkitching's Review
Written on: 30/05/2013
I am contacting you on behalf of Ebuyer UK LTD, I would firstly like to apologise that we have refunded you back to a card which has expired. The refund process is automatic which will go back to the original card if we have not been notified of any changes. If the original card is no longer valid this refund will bounce back to Ebuyer and we can then issue a refund in another form.
I would like to ensure this refund is returned to you ASAP, for me to do this please contact me directly.
In regards to the proportionate refund, this is something that is put in line by the Sale of Goods Act. If an item cannot be repaired and if a like for like replacement is not available (same manufacturer, model, specification, age and cost) then we will issue a refund. If a refund is due, this will be a proportionate amount of the original purchase price.
I do apologise for any annoyance that this matter has caused you, please contact me directly to discuss the refund.
Kind Regards
Hayley
Resolution Team
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Bkitching's reply to Ebuyer.com's Comment
Written on: 30/05/2013
Hi,
Thanks for your reply.
I understand that the partial refund is within the terms of the sale of goods act but it isn't compulsory. I personally work for a computer reseller and we offer full refunds in situations like this.
Within the law or not I feel it is something people need to be aware of when buying from you and to be honest is not my main gripe with ebuyer.
The main gripe is that I still don't have any money.
I'm a little loathed to spend any more time on hold to your premium rate line which I assume as you provide no actual contact details is how you want me to contact you.
I have already spoken to [name removed] in your customer service department and after she was unable to help I escalated to [name removed] by filling our the form to contact your MD on the website.
Both of these people told me that it was my responsibility to get the money back.
I have now spent hours on the phone and email to both my bank and ebuyer and my bank are saying they don't have the money and ebuyer are saying they have.
It has now been almost 6 months and last I checked ebuyer were still claiming the money had not bounced back. I also have letters from my old bank stating that no money has been refunded by ebuyer to that account.
I have just called again spending 15 minutes on hold to your premium rate line but you were unavailable.
I left my contact details so you are welcome to contact me if you are able to resolve this case and issue me the refund I am still waiting for.
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Bkitching's reply to Bkitching's Comment
Written on: 07/06/2013
I am still yet to be called or emailed back by [name removed] or anyone from Ebuyers "resolution" team despite calling as [name removed] instructed and leaving my details.
I feel that message was a thinly veiled attempt to mitigate a bad review.
Ebuyer make a big deal on their website about their great customer service. I'm not feeling it to be honest.
It's looking unlikely that I'll get my money back. I'm just glad it wasn't a larger amount.
I will never use or recommend ebuyer again.
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★★★★★
“Great Customer Service”
Written on: 24/05/2013 by Multi (1 review written)
I Purchased an HP Microserver from Ebuyer. 4 days later the price dropped by 80 pounds, I phone customer support and they refunded the money. Allie Milner from the customer service team was really helpful. I am satisfied all round. Great product at a great price. (read more)
Visit ebuyer.comEbuyer.com's Response to Multi's Review
Written on: 30/05/2013
Thank you very much for your positive comments. I am very glad to hear that you are satisfied with the support you have received from Allie.
I have passed your comments onto Allie who will be pleased to know she has been helpful.
Once again, thank you very much for leaving positive feedback.
Kind Regards,
Hayley Andrew
Resolution Team
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★★★★★
“Fantastic”
Written on: 23/05/2013 by ZakBrindle
I think that ebuyer is a fantastic place to purchase from. And if you have any faults the customer service gets back to you as quickly as they can. I would recommend ebuyer to anybody and will be purchasing from them in the future. (read more)
Visit ebuyer.comEbuyer.com's Response to ZakBrindle's Review
Written on: 24/05/2013
On behalf of Ebuyer I would like to thank you for your positive comments. I am very glad to hear you will be purchasing from us in the future.
I have also passed your comments onto our Customer Support Team who will be pleased to know they have been helpful.
Once again, thank you very much for leaving positive feedback. If you need anything further please let me know.
Kind Regards,
Lucy
Ebuyer Resolution Team
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★☆☆☆☆
“Uselss courier service”
Written on: 23/05/2013
I have used Ebuyer for almost 15 years, when they first started out they were brilliant. everything was well priced and delivery was excellent. Now they are terrible. The couriers they use are absolutely useless; ordered over £900 worth of goods and 99% of it arrived on time with one major part missing, my operating system! Contacted Ebuyer and they stated "We are currently working on a 72hr turnaround" So basically, you need to pay for your delivery date to be 72 hours before your... (read more)
Visit ebuyer.comEbuyer.com's Comment
Written on: 23/05/2013
I am very sorry to hear that you have been a long term customer of Ebuyer and your confidence in shopping with us has been affected by this experience.
I would also like to apologise for your delayed delivery, I can assure you we will always try to deliver our items as quickly as possible and your comments will be taken forward.
Once again I apologise for any annoyance or inconvenience caused and I hope we continue to receive your custom in the future.
Kind Regards
Nikki
Ebuyer Resolution Team
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Davidshield15's Comment
Written on: 23/05/2013
Thanks for the scripted reply
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★★★★★
“brilliant!!”
Written on: 22/05/2013 by rogerstringfellow (2 reviews written)
This is thr second order i have placed with ebuyer now. Both orders have arrived very quickly. The website is very easy to use and prices are the best i could find. 5 stars!! (read more)
Visit ebuyer.comEbuyer.com's Response to rogerstringfellow's Review
Written on: 23/05/2013
We would like to thank you for taking the time to leave this positive review.
I would also like to thank you for your comments on the delivery speed, website and our prices. These comments will be passed along as it is always nice to hear of our customers positive experiences.
Please don't hesitate to contact us if you have any further queries.
Kind Regards
Nikki
Ebuyer Resolution Team
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★★★★★
“SImply the best...”
Written on: 22/05/2013 by audiaudi452 (8 reviews written)
I will keep this review short and sweet. I ordered an item yesterday at 17:30. I walked into the office at 08:20 - it had already arrived despite the estimated delivery date being two days away. I dont know how they did it, but I'm certainly not complaining! I will continue to use ebuyer due to great prices and delivery options. Simple. (read more)
Visit ebuyer.comEbuyer.com's Response to audiaudi452's Review
Written on: 23/05/2013
Thank you for your positive comments.
I am very pleased to hear of the speedy delivery you have received from Ebuyer. Even when an order is not selected with the next working day delivery option, we will always try to deliver the order as quickly as possible.
I am happy to hear you will continue to shop at Ebuyer into the future.
Kind Regards
Nikki
Ebuyer Resolution Team
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See next 10 reviews
Showing 11 - 20 of 1003 Reviews
★☆☆☆☆
“Where's my stuff?”
Written on: 22/05/2013
Ordered hard disk on May 13th on free delivery, scheduled for delivery on May 20th, waited in all day, nothing arrived. Won't even investigate if it's lost until May 23rd, expect me to wait in all day for 2 more days in case it arrives. Not even prepared to call the courier to try and find out anything, they just blame it on the courier (DX group). I phoned the courier, they have nothing for my post-code in their system, eBuyer couldn't be bothered to do this for me. I've spent thousands... (read more)
Visit ebuyer.comEbuyer.com's Comment
Written on: 22/05/2013
I sincerely apologise for your delayed delivery.
Unfortunately, when an item is being delivered with DX Group, we do require our customers to wait 48 hours after the estimated delivery date for the item to be received. If the item is not received within this time, we will then refund or replace the customer.
As I am unable to see your order details from this review, I am unable to advise any further. If your item has still not been delivered outside of the 48 hours, please contact me with your order number and the name of this review site so I can look into this further.
Kind Regards
Nikki
Ebuyer Resolution Team
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Timgil's Comment
Written on: 27/05/2013
I loved the "Replace the customer".... I think you are doing that a lot tbh.
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★★★★★
“Great CRM”
Written on: 17/05/2013 by JoeStoner (1 review written)
I ordered an product from ebuyer yesterday (based on a win in court) as a treat. Today I find that the lawyers/bankers have swallowed most of the funds that I thought I had to spend on myself (expletive deleted ad nauseum) so I rang buyer and they cancelled the transaction NO PROBLEM! :))) So unlike greedy cheating companies like TalkTalk etc. Had similar GREAT CRM experience with Seagate and will ALWAYS buy thier products through ebuyer in future. 21st century customer relations! Thanks... (read more)
Visit ebuyer.comEbuyer.com's Response to JoeStoner's Review
Written on: 17/05/2013
Thank you for taking the time to leave this positive review.
I am pleased to hear we was able to cancel your order and refund your funds without any problems.
I am also glad to hear you will continue to shop with Ebuyer into the future. Please don't hesitate to contact us if you have any further queries.
Kind Regards
Nikki
Ebuyer Resolution Team
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★☆☆☆☆
“Incredibly Bad Customer Service - Order elsewhere.”
Written on: 16/05/2013
very recently ordered some computer components from ebuyer.com. When they arrived I set out and built my pc and it would not start. After hours of checking I assumed it was the BIOS that did not support my CPU. So I contacted ebuyer, stating the issue and they said they would update the BIOS and send it back to me after I sent them some pictures. I sent the pictures and they spotted a bent pin on the CPU Socket which I did not see. As such they refused my refund and claimed I damaged the... (read more)
Visit ebuyer.comEbuyer.com's Comment
Written on: 16/05/2013
I apologise for your faulty item and for the problems you have had returning the item to Ebuyer.
If we believe an item has been damaged by the customer, this type of damage is not covered by the warranty and we are therefore unable to accept the item back for a return.
Our Customer Support team will be happy to advise you if you would like to discuss this further.
Once again I apologise for any annoyance and inconvenience caused.
Kind Regards
Nikki
Ebuyer Resolution Team
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★★★★★
“Outstanding Customer Service”
Written on: 15/05/2013 by NormieMCS (1 review written)
I have been a customer of ebuyer for ten years. I have always found them reliable; why else would I keep using them. Over the bank holiday I made an order with them and then realised I had made a mistake and ordered 2 printers instead of one. Because I had not asked for next day delivery, I asked if they could change the order via an e note. The advisor who answered this request, within the time promised by ebuyer, and note only changed the order and refunded me with the difference but took... (read more)
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★★☆☆☆
“Be warned”
Written on: 13/05/2013
Be warned this company use YODEL! and see what reviews they get! (read more)
Visit ebuyer.comEbuyer.com's Comment
Written on: 14/05/2013
If you have any queries about the service we provide our Customer Support Team can be contacted Monday to Friday between 9:00am and 6:00pm.
Kind Regards
Nikki
Ebuyer Resolution Team
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Dan.s's Comment
Written on: 15/05/2013
Yes I got an e-note telling me that the system is automated and no other courier can be used as I requested Royal Mail.
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★☆☆☆☆
“No delivery”
Written on: 10/05/2013 by pittnuma (1 review written)
9 days, still nothing. Spoke to Ebuyer, advised my Harddisk was sent by DX, spoke to DX, they advised they have NOTHING for the postcode. Spoke again to ebuyer, they said DX have it, but they won't know it because it is untracked!! Spoke again to DX they said they have NOTHING...NOTHING for my postcode, tracked, untracked, slip of paper etc, NOTHING. re phoned ebuyer they would not listen, it's because it's untracked, nothing we can do. WTF??? This is unacceptable customer service Damn I... (read more)
Visit ebuyer.comEbuyer.com's Response to pittnuma's Review
Written on: 13/05/2013
I sincerely apologise for the delay you have experienced with your delivery from Ebuyer.
As we do not use a recorded delivery for DX group we advise to wait 48 hours after the delivery date for the item to be delivered. If it has still not arrived we will then look into it further.
I hope your order has now been delivered. If not, please contact me with your order number and the name of this review site so I can look into this.
Kind Regards
Nikki
Ebuyer Resolution Team
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Pittnuma's Response to pittnuma's Review
Written on: 13/05/2013
Nope, not arrived yet, email to your cust support sent now.
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Pittnuma's reply to Pittnuma's Comment
Written on: 14/05/2013
Well [name removed] has been helpful, replacement on it's way hopefully be here tomorrow. What a nightmare this has been. Fingers crossed should arrive tomorrow and all be sorted.
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Pittnuma's Response to pittnuma's Review
Written on: 20/05/2013
Replacement arrived. You really need to sort your delivery company out.
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★☆☆☆☆
“one error after another”
Written on: 08/05/2013
Recently ordered a projector screen using free delivery, i decided to upgrade to next day which ebuyer failed to do so they put it back to the original economy delivery and then emailed to let me know it was going to be late as the courier wouldnt accept a parcel of that size so they booked a slower service and expected me to be happy after taking the day off work to sign for it. The order was cancelled due to the fact nobody would be home to accept the delivery and now when i try to... (read more)
Visit ebuyer.comEbuyer.com's Comment
Written on: 08/05/2013
I apologise we was unable to deliver your selected item on next day delivery and that you had to cancel the order as you was unable to sign for this.
Unfortunately we can only sell our products at the advertised price at the time of the order as our prices and offers fluctuate on a daily basis.
I am sorry to hear you will no longer be shopping with Ebuyer due to this.
Refunds can take a few days to show back in your account for you to use however if this timescale has passed please contact our Customer Support Team who will be able to look into this further.
Kind Regards
Nikki
Ebuyer Resolution Team
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Drstuf's Comment
Written on: 08/05/2013
"Unfortunately we can only sell our products at the advertised price at the time of the order as our prices and offers fluctuate on a daily basis."
What would it have taken to sell me the item at the price i had paid? I dont care about how your prices fluctuate you failed to provide the service twice on the same order and i must need my head looking at for me to be back trying to buy it again
Let someone else get a great deal with £2.98 off for an exdisplay item. lol
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★☆☆☆☆
“Worst Experience Ever”
Written on: 02/05/2013
Ordered a 50 inch tv which took over 10 days to deliver as the first courrierr decided to pick up the tv and once they took it to their warehouse they decided they would have to return it as the tv is too large for them to deliver. The second courrier finally delivered the tv with a shattered screen. It took ebuyer 8 days to come and pick up from my house. Once the tv finally arrived at their returns center they took another 5 days to delivery eventhough I paid for overnight... (read more)
Visit ebuyer.comEbuyer.com's Comment
Written on: 02/05/2013
I apologise for the delayed delivery on your order and for the television arriving with you damaged.
Your comments regarding the length of time it has taken to collect the item from you and to deliver the item back will be passed along. I will also pass along your comments regarding the length of time it has taken to reply to your contact with Ebuyer as a training issue as we will always aim to respond to any contact as soon as possible.
I am sorry to hear you will not be shopping with Ebuyer again due to this.
Kind Regards
Nikki
Ebuyer Resolution Team
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Londonreviewer1's Comment
Written on: 02/05/2013
I appreciate you replying but to be honest with you its meaningless.
Throughout I kept getting the typical "I understand", "I apologize" etc. but no actual resolution.
Ebuyer wasn't even able to track the delivery properly, the customer service reps didn't know how to assist and worst of all being an online organization you couldn't even get your logistics right.
It would have been easier for me to go to Currys and come back with the tv in a large taxi.
I do all my shopping online and never have had such a terrible expereience. I have had things shipped from Hong Kong quicker.
If I can get my tv before the champions league final then I will consider it a miracle.
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Johnhyde's Comment
Written on: 06/05/2013
Attempting to purchase a big piece of glass is asking for trouble.
We have experienced a high volume of breakage when receiving and delivering TV screen panels by courier. We have only managed to resolve this by asking our own trade customers to collect from our warehouse.
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Londonreviewer1's Comment
Written on: 07/05/2013
Then they should not offer delivery of items they cannot handle. I have ordered from Amazon and currys in the past and have never had such an issue.
The worst thing about ebuyer is that it has been over a month and I still have not received the TV.
They emailed me last week stating that it would be delivered on the 7th. I took the day off to sign for it, I called parcelforce and they said that the tv has not even been dispatched by ebuyer.
terrrible terrible customer service, logistics, everything.
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★☆☆☆☆
“Avoid like the plague!”
Written on: 01/05/2013
Firstly I must mention that the only reason that I have given 1 star is that the form won't allow to leave it blank - Ebuyer don't deserve even half a star! Our household have bought many items from Ebuyer over the years and have been loyal customers spending many many pounds with them. Recently we have had to return an item and will never order another thing from them again. The only contact we will be having with them will be in court. We ordered a motherboard, it arrived and it was no... (read more)
Visit ebuyer.comEbuyer.com's Comment
Written on: 01/05/2013
I was very concerned to read the comments in your negative review, firstly because of the service you have received from our customer support team and secondly as you have photographs of the motherboard in your possession without bent pins. I can assure you this is not the usual level of service we provide.
Unfortunately I am unable to see all of the details behind this from your review. If this has not yet been resolved, please contact me at resolutioncentre@ebuyer.com with your order number and the name of this review site so I can look into this further.
I sincerely apologise for any annoyance and inconvenience caused.
Kind Regards
Nikki
Ebuyer Resolution Team
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Frankiecharles's Comment
Written on: 01/05/2013
This just get's better! I have replied to her as requested below and ebuyer have now sent me a picture that they reckon is a close up of my original picture that I sent to them. It's a picture of a bent pin of a motherboard granted, but it is not part of any picture sent by me. It's hilarious that they think they can get away with this. If the refund isn't issued by the end of monday court proceedings will commence.
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★☆☆☆☆
“Fake delivery times, and nightmare to arrange a return”
Written on: 29/04/2013 by timgil (1 review written)
I ordered a cheap Android tablet from these people and paid for Saturday delivery. On their website ebuyer.com/help/delivery it states that Saturday deliveries are between 7-12 noon. I had plans for the afternoon but knew I would be in for the morning so selected that delivery. Saturday delivery was the most expensive option but at least I knew someone would be in. When the item finally arrived at 5:45 I told the driver that it should have been before 12 noon and he basically just... (read more)
Visit ebuyer.comEbuyer.com's Response to timgil's Review
Written on: 02/05/2013
I would firstly like to sincerely apologise for the problems you have had with Ebuyer.
Your comments regarding the pre noon Saturday delivery option will be passed along to the relevant team for this to be looked into and I apologise for the confusion caused.
We do require our customers to contact us before returning an item as we will always try and resolve a problem with an item before resorting to getting the item back to Ebuyer.
Our enotes are responded to within 48 hours however we will try and respond to these as quickly as possible. I hope your return has now been resolved. If not please contact me at resolutioncentre@ebuyer.com with your order number and the name of this review site so I can look into this for you.
Kind Regards
Nikki
Ebuyer Resolution Team
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Timgil's reply to Ebuyer.com's Comment
Written on: 02/05/2013
Thank you for this.
I have now been given authorisation to return this item after first trying to make me phone and discuss the problem with the manufacture - after I pointed out my contract is with yourselves - not the manufacturer.
I would stress however that the issue with the delivery did not cause "confusion". There was no confusion involved at all - your company offered (and took my money for) a service it was not able or willing to provide and puts it down to my "confusion". I have since had a refund of the difference between next day and saturday delivery but I had to fight hard to get it. Was it worth the £2 I got back? Definitely not - but it's the principle.
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Timgil's Response to timgil's Review
Written on: 27/05/2013
I would like to follow up on this with new information:
1st, four weeks after pointing out the issue with Saturday deliverys where they claim Saturday deliveries are between 7amand 9pm, their website STILL advertises Saturday deliveries between 7am and 12 noon. I will next be reporting this to Trading Standards as four weeks is masses of time to update incorrect information on a website.
2nd, I returned this item to them (took several days for them to accept the return) and nearly three weeks ago I got an email from them saying the item had been received and they would be in touch within 3-5 working days. Two weeks after that I opened an enote on their system complaining I hadn't heard anything. I got a response saying sorry for the delay but its caused by us needing some information we emailed to you! Um,.... they emailed me information that THEY need and don't know what they emailed me? Beyond that the person dealing with it is away and wont be back till the next week! This coming Wednesday will be three weeks (minus one working day for bank holiday). It has been a month since I reported the item faulty.
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See next 10 reviews
Showing 21 - 30 of 1003 Reviews
★☆☆☆☆
“Ebuyer write their own reviews here”
Written on: 29/04/2013
No doubt about it - there's no way that a company who suck as much as Ebuyer do could ever generate 60% satisfaction rating. Genuinely awful company - avoid like the plague and then laugh your socks off when they go bankrupt (read more)
Visit ebuyer.comEbuyer.com's Comment
Written on: 29/04/2013
I apologise for any problems you have had with Ebuyer.
I can assure you, any reviews left regarding Ebuyer are purely left by our customers.
If you would like to discuss anything further with Ebuyer, please contact our Customer Support Team on 0871 521 3300.
Kind Regards
Nikki
Ebuyer Resolution Team
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Timgil's Comment
Written on: 27/05/2013
I dont know about that... they have good prices and most people probably never need to contact support.
Having said that if I was getting only 60% satisfaction from my customers - I think it would be time to do something drastic or give up! They should be around 90% at least!
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★☆☆☆☆
“Deceitful ”
Written on: 28/04/2013 by Wendy0609
I bought a mookie bar climbing frame at £99 then after ten days still not delivered, then an email saying the price was incorrect and I could pay £25 more or they would cancel the order! Imagine how I felt terrible company wouldn't trust them at all. (read more)
Visit ebuyer.comEbuyer.com's Response to Wendy0609's Review
Written on: 29/04/2013
I sincerely apologise for the pricing error on your order. Unfortunately, if a pricing error does occur, we will give the option for the customer to pay the correct price or cancel the order if the item has not been dispatched from our warehouse.
I understand your frustration with this matter and can assure you we take any cases such as this very seriously and your comments will be passed along to the relevant team.
Once again I apologise for any annoyance and inconvenience caused.
Kind Regards
Nikki
Ebuyer Resolution Team
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★☆☆☆☆
“Faulty item w/ 5year warranty, sent it back, got only...”
Written on: 26/04/2013 by BARSI (1 review written)
I have been using ebuyer since 2005 without any problems, However, I recently bought a Sabertooth 990fx R2.0 motherboard from them, it came with a 5year warranty. After a couple months use the item became faulty as the audio jacks had stopped working. I contacted ASUS (the manufacturer) to try send it back to them, they informed me that for the item to be repaired or replaced, i would have to send it back to ebuyer. I then sent it back to ebuyer, requesting a repair or replacement as part of... (read more)
Visit ebuyer.comEbuyer.com's Response to BARSI's Review
Written on: 29/04/2013
I am very sorry to hear of your experience with Ebuyer regarding your faulty motherboard.
All of our items come with a 1 year Ebuyer warranty, any warranty required after this time would need to be taken up with the manufacturer.
As you have advised you have submitted a complaint for this issue, this will now be dealt with over your complaint.
Once again I sincerely apologise for the annoyance and inconvenience this has caused to you.
Kind Regards
Nikki
Ebuyer Resolution Team
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Barsi's reply to Ebuyer.com's Comment
Written on: 29/04/2013
This might be so, however as my contract is with yourselves, it is your responsibility to send it back to the manufacturer under the extended warranty when the item becomes faulty under the sales of goods act 1975. As the manufacturer was ASUS in this instance I did contact them and I received this reply from Jany Xiao at ASUS: "If there is no replacement from your retailer directly, as suggested, you can ask him to help you to send the motherboard back for RMA service directly. Once the RMA center receive the motherboard, they will inspect the motherboard and find out how to do for it.
I have confirmed with the local department, in UK, once the retailer is still in trading, it is his responsibility to provide RMA service if the motherboard is still under warranty. The local department would only provide RMA service for the customer whose retailer was closed.
Please help to double consult with your retailer."
I did ask you to fix or replace this item under its extended warranty and it was your company which failed to do so. The item was also less than 7 months old and so should have been covered under your own warranty.
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★☆☆☆☆
“eBuy elswhere”
Written on: 25/04/2013
Ordered item online Thursday 18 April. Received an email Monday 22 April saying order has been despatched, and it states "Deliver Thursday 25 April". I thought that three days to get it to me seems a bit strange? I cancelled other arrangements I had made for Thursday, sat indoors all day long, but there was no delivery. Every time I checked the tracking, it said the same thing, "Sorry, no tracking information is available yet. Please check back soon." Phoned eBuyer at 17:45 and after... (read more)
Visit ebuyer.comOlgit's Comment
Written on: 26/04/2013
UPDATE:
My order was delivered with my letters by my postman on Friday morning 26 April. No signature was required. "DX" is printed on the address label, and "Delivered by Royal Mail". If I had any prior indication that this was how it would arrive, and with the possibility of it being on a different day to the one stated, I wouldn't have waited in for a day expecting a courier.
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Ebuyer.com's Comment
Written on: 29/04/2013
I apologise your order did not arrive on the stated delivery date.
Unfortunately, our courier DX group do not provide tracking information and they do not require a signature as this is part of Royal Mail and is sent on their first class service. I apologise you was not told this by our customer support team and that you waited in for a courier. This will be passed along as a training issue.
I am pleased to hear you have now received your order and hope you are pleased with your purchase.
Kind Regards
Nikki
Ebuyer Resolution Team
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★★★★★
“Still one of the best!”
Written on: 25/04/2013 by acollins82 (4 reviews written)
I have bought many goods from ebuyer over the years, and they have never let me down. I am not normally in the habit of leaving reviews, but thought these guys are worth a rating for all their years service with good pricing too. Good job and keep up the good work. Andy (read more)
Visit ebuyer.comEbuyer.com's Response to acollins82's Review
Written on: 29/04/2013
Thank you for taking the time to leave this positive review.
I am very pleased to hear you have been shopping with Ebuyer for years and have never been let down by our service. I hope this continues into the future.
Our Customer Support Team are always happy to help if you have any queries.
Kind Regards
Nikki
Ebuyer Resolution Team
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★☆☆☆☆
“Appalling customer service.”
Written on: 23/04/2013 by robace (1 review written)
Ordered some computer parts on a priority delivery, they never arrived. Phoned E-Buyer to ask where they were, only to be told that the courier had them and they might be deliveredsometime in the next 2 days. No offer was made to refund the money paid for the prioity delivery and no attempt was made by E-Buyer to actually get the parts to me. As a resulyt my customer was left without a laptop for an extra 3 days. If you run a business do not use E-Buyer, their customer service basically... (read more)
Visit ebuyer.comEbuyer.com's Response to robace's Review
Written on: 24/04/2013
I sincerely apologise for your delayed delivery. Unfortunately I am unable to see the details behind your correspondence with Ebuyer from this review so I am unable to see the reason behind your delayed delivery and why you was not refunded for your delivery charge.
If you would like me to look into this further and as a resolution to your negative review, please contact me at resolutioncentre@ebuyer.com with your order number and the name of this review site.
Kind Regards
Nikki
Ebuyer Resolution Team
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Robace's reply to Ebuyer.com's Comment
Written on: 24/04/2013
I somehow doubt that a copied and pasted reply is sincere and I do not accept your apology.
There is something seriously wrong with a company that act the way E-Buyer does and employs someone to paste this kind of rubbish in response to complaints.
Try not charging people 50p /min for phone calls to your supposed "customer service" team for a start?
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Londonreviewer1's reply to Robace's Comment
Written on: 02/05/2013
Totally agree.
I think I have had customer service reps from India resolve issues and communicate better than ebuyers resolution center.
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★☆☆☆☆
“Seagate External Hard Drive With USB 3.0: 2TB ”
Written on: 21/04/2013
we bought hard drive tranfer pic next day hard drive dont work ring ebuyer told wht hapens they told us yes u can send back but u need pay money to get pic back service never buy agen from ebuyer (read more)
Visit ebuyer.comEbuyer.com's Comment
Written on: 22/04/2013
I apologise for your faulty hard drive.
If an item is faulty, you would not be required to pay to return this to Ebuyer.
Unfortunately I am unable to see the details behind this from your review. If you would like me to look into this further, please contact me with your order number and the name of this review site.
Kind Regards
Nikki
Ebuyer Resolution Team
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★☆☆☆☆
“No return for faulty/damaged product under warranty”
Written on: 14/04/2013
I bought the AMD FX-6100 processor off of ebuyer in December 2012. I was building my own computer but hadn't the sufficient fund to pay for it all straight away. After 6 months of collecting pieces for it when I opened the processors box I found some bent pins, I requested to return the damaged product and they then replied with 'damage isn't covered by the warranty'. So they sold me a faulty product and will not replace it. I am extremely unhappy (£100 I have just lost)and have contacted... (read more)
Visit ebuyer.comEbuyer.com's Comment
Written on: 15/04/2013
I am sorry to hear your processor is damaged.
Unfortunately we would not be able to accept this item back as a faulty item with this kind of damage. Due to the length of time the item has been with you, we are now unable to confirm if the item was damaged in your possession or when it left our warehouse. Therefore, as you have been advised, this kind of damage is not covered by the warranty.
You will be contacted further regarding this if you have contacted our managing director. Once again I apologise for any annoyance or inconvenience caused.
Kind Regards
Nikki
Ebuyer Resolution Team
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★☆☆☆☆
“Laughable”
Written on: 13/04/2013 by sickbullet
Was declined a credit check so I could pay monthly for a Radeon 7970, I have a good job and the funds are no issue so what hell was that?, so I went else where and payed in full screw you ebuyer. (read more)
Visit ebuyer.comEbuyer.com's Response to sickbullet's Review
Written on: 15/04/2013
I apologise your application for finance was refused.
As we are a fully online company our security checks are high and unfortunately, if for any reason your application does not pass our security checks, the application will be denied.
Our Customer Support Team are always happy to help if you have any further queries regarding this.
Kind Regards
Nikki
Ebuyer Resolution Team
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★★☆☆☆
“Very poor customer services”
Written on: 12/04/2013
Paid extra to have my tv delivered on the bank holiday weekend, waited in all day Saturday 13 while hours to not recurve my goods and not even any contact from ebuyer to inform me. Contacted customer services and all you get is a sorry, what a joke and also asked to be contacted by a manager to discuss the proble yet 2 weeks on still no contact. Product itself its brilliant shame the company customer services is so poor. (read more)
Visit ebuyer.comEbuyer.com's Comment
Written on: 15/04/2013
Unfortunately I am unable to see the details of your order and delivery from the information on this review.
I would however like to apologise if we did not deliver your order on your selected delivery date and that you was advised you would be contacted by a manager and have not heard anything.
Your comments will be passed along to the relevant departments.
Kind Regards
Nikki
Ebuyer Resolution Team
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Dean1234567's Comment
Written on: 16/04/2013
Order number 19446126
55" Samsung tv £1200 with extra warranty. Delivery requested on the Saturday and wasn't received until the Tuesday because delivery supplier changed from yodel to parcel force due to size an weight, which surely you should already have the information about the item and failed to inform myself so I waited in from 8am to 9pm as yodel say they deliver until 9pm. I received a refund on delivery charge and a sorry but I don't really think that was still good enough and wanted some kind of compensation for wasting my day and your lack of customer service on such a big order.
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See next 10 reviews
Showing 31 - 40 of 1003 Reviews
★☆☆☆☆
“Stressful customer services”
Written on: 11/04/2013
I bought lap top from them. I brand new lap top with fat line on the screen. I did return request online and they send me an email explaining that request is not everything and I have call them to continue my request for return. I tried to call them for 1 hour. I am waiting for 20 minutes and they just disconnect me. That happened for 2 times in a row. I do not understand - why after I done request for return online - I have to call to technical department to talk about the same thing... (read more)
Visit ebuyer.comEbuyer.com's Comment
Written on: 11/04/2013
I apologise for the problems you had trying to contact us in regards to your faulty laptop. These comments will be passed along and investigated as this is not the usual level of service we provide within our call centre.
There are different options to choose from when raising a return online, we require customers with faulty items to contact us further as we will always try and resolve the problem before making the customer go through our returns process.
I hope your return and collection are now in process and I apologise for any inconvenience caused with this matter.
Kind Regards
Nikki
Ebuyer Resolution Team
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Dronfx's Comment
Written on: 11/04/2013
And how you can remove fat line in a middle of the screen by phone ??
And why you asked me email you the picture of this line ? You do not know how the line is looks like??
Apologies accepted !
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★★★★★
“All or Nothing At All!”
Written on: 10/04/2013 by richard malin (15 reviews written)
Looking through the most recent dozen or so reviews for Ebuyer (by which time I was almost losing the will!) caused me to wonder if the one star reviews were genuine and the 5 star reviews written by the company themselves! I can only speak as I find having been recommended to Ebuyer by my son-in-law. So far I have received a range of items, all promptly dispatched and mostly without any issues. Unfortunately my recently received Sumvision Cyclone 3 Media Player was D.O.A. I contacted... (read more)
Visit ebuyer.comEbuyer.com's Response to richard malin's Review
Written on: 11/04/2013
We would like to thank you for taking the time to leave this positive review.
I apologise you received a DOA item and had to go through our returns process. I am however pleased to hear this was returned and replaced within a week and your replacement item is now working.
Our Customer Support Team are always happy to help if you have any further queries.
Kind Regards
Nikki
Ebuyer Resolution Team
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★☆☆☆☆
“Ebuyer Customer Service No refund on faulty Goods”
Written on: 03/04/2013 by TheItcrowd (1 review written)
Warning of broken Goods ... Great Item LG 42CS460 42in Full HD 1080p LCD TV Freeview MCI USB Unfortunately the screen was cracked, the customer service/returns department was appalling and blamed us for the damage as the box was intact. Apparently if the box isn't damaged on the outside the item inside cant be either. No Refund or help of any kind was offered. This was realy unexpected especially after being a business customer for many years and spending £10,000's thats loyalty for you.... (read more)
Visit ebuyer.comEbuyer.com's Response to TheItcrowd's Review
Written on: 04/04/2013
I would like to offer our most sincere apologies that your television arrived with you damaged.
Unfortunately, if it appears the item has not been damaged in transit, we take cases such as this very seriously and will always request pictures and further information to try and get to the bottom of the cause of damage.
I am very sorry to hear you have been informed we are not able to accept your item back for a return and that you will no longer be shopping with Ebuyer due to this.
Our Customer Support Team are always happy to help if you require any further assistance.
Kind Regards
Nikki
Ebuyer Resolution Team
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Theitcrowd's reply to Ebuyer.com's Comment
Written on: 05/04/2013
Thanks Nikki for your reply. Unfortunately it doesn't solve my problem of being sent a broken TV by yourselves with no offer of a refund.
Kind regards
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Richard Malin's reply to Theitcrowd's Comment
Written on: 10/04/2013
The policy of only accepting damaged goods back if there is visible damage to the packaging cannot be right. There are lots of instances where goods might be shaken/damaged in transit with little or no apparent damage to the outer packaging. I would take this to Trading Standards. I have had good service in the past from Ebuyer and continue to use them. However, I am sure they are operating outside of the law in this instance.
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★☆☆☆☆
“Geat if you know you know your product is going to work.”
Written on: 02/04/2013 by icicle_man (1 review written)
Firstly, If you are going to buy a product off of ebuyer and are quite sure on it working; feel free to go ahead and order. If you however, like me, happen to have a faulty product, ebuyer has to have one of the worst services possible. I ordered a 7870 myst graphics card from their site. I was delivered within the 5 day delivery time frame which I was quite happy with. I found quite quickly however that the product developed a fault(fan began whirring). I contacted ebuyer using their enote... (read more)
Visit ebuyer.comEbuyer.com's Response to icicle_man's Review
Written on: 03/04/2013
I would like to offer our most sincere apologies for the ongoing service you have had from Ebuyer and for the faulty Graphics cards you have received.
You should have received an email advising you of the stock issue with the replacement item and I sincerely apologise if this was not sent, this will be investigated further.
Unfortunately I am unable to see all of the information behind this from this review however if this has still not been resolved please contact me at resolutioncentre@ebuyer.com with your order number and the name of this review site so I can look into this further.
Once again I apologise for any annoyance or inconvenience caused.
Kind Regards
Nikki
Ebuyer Resolution Team
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Icicle_Man's reply to Ebuyer.com's Comment
Written on: 03/04/2013
Sorted issue now. Called up ebuyer and had to pay an extra £70 for the next model up to my graphics card (Gigabyte 7950 windforce).
I hate that after you provided me with bad service, you couldn't even compromise on price a little just as a goodwill gesture. You chose not to even price match dabs who stocked the exact same product for £10 cheaper at £240.
You seem bound by your policy so much so that you choose to mistreat customers. Customer satisfaction is just as important as offering a decent price.
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★☆☆☆☆
“Disgraceful service from a UK company”
Written on: 26/03/2013 by Mack-11 (1 review written)
Kingston 16gb class 10 MicroSDHC Card, I bought two for £21.51, checked out via paypal & the amount changed from £21.51 to £24.99. Cost me £2+ to phone them to cancel the order - Disgraceful service from a UK company, will never be buying from them again. Customer service very slow too. (read more)
Visit ebuyer.comEbuyer.com's Response to Mack-11's Review
Written on: 26/03/2013
I am sorry to hear you had to contact us to cancel your order.
Unfortunately I am unable to see the reason behind the price change from this review.
Our website does provide an ex VAT view of the item prices if selected which can then be changed back to inc VAT view. If the ex VAT view was shown on the item description it would change to the inc VAT view in the checkout.
I apologise for any annoyance or inconvenience caused.
Kind Regards
Nikki
Ebuyer Resolution Team
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Mack-11's reply to Ebuyer.com's Comment
Written on: 26/03/2013
Nothing to do with VAT, I was told that it was due to Paypal requiring a signed for delivery service.....more like ebuyer passing the costs of paypal onto its customers.
Checkout on ebuyer states one price, as soon as you decide to pay via paypal the price increases.
The cost to cancel your order.....10p per minute.
The cost for me to cancel my order ie not buy from ebuyer as they've suddenly increased their previously advertised prices......approx £2.
Where's my refund for that? or I am expected to pay my losses due to ebuyers false advertising?
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★★★★☆
“Good service given at a great price”
Written on: 19/03/2013
I bought my son a tablet for Christmas from E buyer and found them very helpful when I called their CS department to find out about the cash back deal being offered. the deal was not very clear on the web page but an adviser explained the deal and they emailed me the form I needed the next day. My cash back was paid on the right day back into my bank account without any problems. I would use them again. (read more)
Visit ebuyer.comEbuyer.com's Comment
Written on: 19/03/2013
Thank you for your positive review and comments on the service you have received from our Customer Support Team.
I am pleased to hear we was able to help you arrange your cashback and that this was refunded back to you on the right day.
Kind Regards
Nikki
Ebuyer Resolution Team
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★☆☆☆☆
“Worst Company I have every Dealt with ”
Written on: 15/03/2013
I Purchased a Sony Vaio New laptop on 14 March and Paid £435.00 Which was Delivered on 15 March. To My Shock - Box was Unsealed and Laptop was in it with no wrappings at all. Looked very strange for a New laptop. I reluctatntly opened to my Horror. Screen had fingure prints all over - when I tried to switch on wont come on even with power lead either. Restarted the laptop and It came with Disk Scan ? and when scan finished it locked it seld out and had a User / password screen. Obviously I... (read more)
Visit ebuyer.comEbuyer.com's Comment
Written on: 21/03/2013
I sincerely apologise that you received a laptop in this condition when a new laptop was purchased and for the service you received from our Customer Support Team. I can assure you this is not the usual level of service we provide and any used item on our website should always be marked as EXDISPLAY.
I am glad this is being collected from you and refunded. These comments will be passed along to prevent this happening again in the future.
Once again I apologise for any annoyance and inconvenience caused.
Kind Regards
Nikki
Ebuyer Resolution Team
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★☆☆☆☆
“Three words.... Avoid , Avoid, Avoid ”
Written on: 12/03/2013
Order for next day delivery before noon service, paid premium price for it. Waited until 12 and no sign of delivery and no information whatsoever. Phoned up the CS, they claimed it was nothing to do with them and blamed the courier service. Expensive than Amazon (even next day delivery postage). Sounded like Ebuyer only care about selling you the products and do not give a monkeys about what happen after they have taken your payment. Three piece of advice about this company AVOID, AVOID,... (read more)
Visit ebuyer.comEbuyer.com's Comment
Written on: 19/03/2013
I am sorry to hear of your delayed delivery and for the service you have received from Ebuyer.
I can assure you we work closely with our couriers and will investigate any claims of this sort made.
Unfortunately I am unable to see if you have now received your order from this review.
If not, please contact me at resolutioncentre@ebuyer.com with your order number and the name of this review site so I can look into this further.
I apologise for any annoyance or inconvenience caused.
Kind Regards
Nikki
Ebuyer Resolution Team
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Timgil's Comment
Written on: 29/04/2013
Unfortunately it seems that they do not actually read their own website as the CS people I have spoken to do not even know their website says Saturday delivery is 7-12!
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★☆☆☆☆
“ bad Customer Service 1 mont policy stay away”
Written on: 12/03/2013
customer service very unhelpful, I tried change one iteam in order for another, morning they said that is not possible change this because parcel was dispatched but at 6 pm when I called was still at warehouse peapole rea at well they returning policy only one month warranty, after that you must contact with manufacture stay away from ebuyer!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! (read more)
Visit ebuyer.comEbuyer.com's Comment
Written on: 12/03/2013
I apologise for the negative experience you have had with Ebuyer.
Unfortunately orders can still be at our warehouse but are too far through the system to cancel.
We advise our customers to refuse the delivery of an item when this is the case and the courier will bring the item straight back to Ebuyer.
Our items come with a 1 year Ebuyer warranty if they are faulty. Only after this time would you need to contact the manufacturer.
Once again I apologise for any annoyance or inconvenience caused.
Kind Regards
Nikki
Ebuyer Resolution Team
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★★★★☆
“Coustomer service”
Written on: 11/03/2013
I had to ring them today, I had orders 2 items insted of 1 I spoke to [name removed] The matter was resolved inside a couples of minutes. Other online retailers could learn a lesson Ten out of Ten service (read more)
Visit ebuyer.comEbuyer.com's Comment
Written on: 11/03/2013
We would like to thank you for taking the time to leave this positive review.
I am happy to hear we was able to cancel one of these items for you so you did not receive more then required.
Kind Regards
Nikki
Ebuyer resolution Team
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Ebuyer.com's Response to Tdev's Review
Written on: 17/06/2013
Thank you for taking the time to leave this positive review.
I am very pleased to hear your television arrived on time and that you are happy with your item.
Our Customer Support Team are always happy to help if you have any queries.
Kind Regards
Nikki
Ebuyer Resolution Team