ebuyer Reviews - www.ebuyer.com

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★★★☆☆
3.3 / 5
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Latest Reviews

★★☆☆☆

“Rude customer service on the phone”

Written on: 24/01/2015 by 355Loomis (1 review written)

I normally receive a decent service with fast delivery but when chasing a pre noon delivery today with customer services, I was made to feel like I shouldn't have been calling and the lady customer service agent in extremely was extremely rude with no courtesy towards me as a customer. I will shop elsewhere if I can find the right prices!… Read Full Review

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Ebuyer.com's Comment

Written on: 27/01/2015

Hi,

Thank you for taking the time out to leave this review.

I'm sorry that you felt this way when calling up chasing a delivery. Please feel free to call me so I can take the order number and make sure that this is taken up as a training issue in the future.

Kind Regards,

Scott

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★★★★★

“Great service , very helpfull on cashback claim”

Written on: 22/01/2015 by fjDunlap1983 (1 review written)

Very quick to get through to someone with my question on cash back for a Lenovo PC . She Mailed all the details I needed , talked me through the process , and offered help if I had any problems with following the process. The info provided was very good and the claim just went through easily. very very good customer service , no wonder I keep coming back , especially as the prices are so good as well… Read Full Review

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★★★★★

“Fast efficient friendly service”

Written on: 22/01/2015 by Adelaide234 (1 review written)

Although the address of my delivery could not be changed (my mistake anyway) there was no problem with cancellation of the order and refund. Never had an issue with E-buyer and will differently use it again… Read Full Review

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★★★★☆

“Great value, if the delivery can be made”

Written on: 21/01/2015 by Emmy63 (1 review written)

Ebuyer have a great selection of PC components at really cheap prices. With free next day delivery being offered, the offer is hard to pass up. However, the delivery company used, Yodel, leaves a lot to be desired. Having Yodel selected to deliver your items can be hit or miss, and in this one case it was a miss. Unfortunately Yodel did not want to deliver to my address (even though they have done so without problems in the past), the reasons for this are unclear, but most likely due to… Read Full Review

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★★★★★

“Fantastic Response Time”

Written on: 20/01/2015 by Skylad259 (1 review written)

Was spoken to by a fantastic lady fixed my issue with a failed rma flagging with speed and professionalism. Thank you so much!… Read Full Review

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★★★★★

“very good assistance”

Written on: 19/01/2015

Asked a question but they didn't know the answer off hand but promised to mail me with the answer. She did this within the hour, very pleased with the service… Read Full Review

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★★★★★

“Probably one of the best online Companies”

Written on: 14/01/2015 by deansway (1 review written)

Once again Ebuyer comes up trumps, I needed a new Ergonomic Keyboard urgently as mine stopped working half way through a job, I ordered one from Ebuyer paid a bit extra for Saturday delivery and it arrived at 09.30 brilliant. My Son told me about Ebuyer which he uses for his IT business years ago, and they are still tops in my book… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 09/01/2015 by Tom_R (1 review written)

After ordering a MSI GTX 970 from ebuyer and was slightly concerned to see a promotion for a game code having seemingly been discontinued even though I had pre-ordered well within the valid dates of said promotion. Well it seems I need not have been concerned at all. Called customer service, spoke with a man and he could not have been more helpful. Excellent service and highly likely to be taking my business to ebuyer again in the future. … Read Full Review

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★★★★★

“Exceptional Service”

Written on: 22/12/2014 by gooders437 (1 review written)

On the Friday before Christmas I decided to order two 8gb flash memory sticks from ebuyer. I expected to maybe receive delivery on Monday 22nd Dec. or Tues 23rd Dec. Imagine my surprise when I received an email at 7.0pm saying that my order had been altered to next day delivery and the postage charge dropped. The biggest surprise was on Saturday morning when Yodel delivered my order just before 11.0am. It was less than 16 hours from ordering to delivery and the postal charge was dropped. Now if… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 18/12/2014 by 31Ramirez (1 review written)

I ordered a laptop from ebuyer as a gift for Christmas. When ordering the laptop I put my work address down as the delivery address to make sure I did not miss the delivery schedule. Unfortunately the delivery date ended up being on the weekend when the office was closed. The package needed to be signed for so I had no concerns that it would be miss-delivered however the delivery company, Yodel, marked the package as delivered with a blank signature via their website tracking. Of course this… Read Full Review

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★★★★★

“Customer care”

Written on: 17/12/2014 by JerryLarsen367 (1 review written)

I sent a note questioning the content of the package I had purchased and very quickly this was checked, agreed and the additional items despatched. Very prompt with very please and service. … Read Full Review

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★★★★★

“Great service from a reliable company!”

Written on: 04/12/2014

Had lots of issues recently with deliveries and poor customer service from several major online retailers, but Ebuyer.com has restored my faith in how companies can get it right. Placed my order online, delivered very quickly and item was as described....no fuss and no issues. Well done Ebuyer, I will be placing further orders. Many Thanks… Read Full Review

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★★★★★

“Great customer service”

Written on: 25/11/2014 by Lauraz373 (1 review written)

Would like to thank everyone in customer services who helped me resolve a recent mishap when I ordered the wrong item. Contacted them via the enote service and contrary to other reviews I've read found eveyone who dealt with my case extremely helpful. Am really grateful for the prompt way they dealt with the issue and the assistance given to me. Great stuff… Read Full Review

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★☆☆☆☆

“Just way too slow”

Written on: 21/11/2014 by tibbs1cat (3 reviews written)

Ordered a XENTA Wilkes keyboard for £6 that was in Stock and available for next day delivery, obviously I wasn't going to pay £5 delivery so opted for free delivery..... Well after 6 Woking days it's FINALLY been dispatched within another 5 days estimated wait.... TOO SLOW! next time I'll pay the extra £1 and get it from Amazon with next day prime! If Ebuyer want my custom in future they need realistic and competitive free delivery, Untill then I won't buy from them again… Read Full Review

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Ebuyer.com's Response to tibbs1cat's Review

Written on: 25/11/2014

Hi,

Thanks for leaving this feedback.

I'm sorry to hear that your delivery was late. We do try and ship all order as soon as possible even on a free delivery service. Most orders tend to arrive well within the 5 working days and I'm sorry that it was not the case on this occasion.

Please can you send the order number directly to us so I can take a look into this further for you.

Kind Regards,

Scott

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★★★★★

“No quibble replacement sent same day”

Written on: 20/11/2014 by cliveg (4 reviews written)

Not only cheap prices and good selection but excellent customer service as well - called to report a damaged item that must have been accidentally dropped (or stood on!) and had it replaced same day - no fuss or questions. Thank you!… Read Full Review

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★★★★★

“Excellent Service”

Written on: 14/11/2014

First time with EBuyer. Ordered PC components at 10pm Tuesday selected free delivery option,, delivery at 12.15 Wednesday. Brilliant service… Read Full Review

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★★★★★

“Best internet store and best stuff team members.”

Written on: 12/11/2014 by 450Brennan (1 review written)

I had problems with my warranty from manufacture and I called ebuyer for help.The techinical support team member  helped me a lot,helped to get receipts answered all my questions. Only thing what would have be great option that ebuyer called back to customers...I know they have that option but it's not working :) Thanks Great people make great team. P.S. I wish I could work in ebuyer team :)… Read Full Review

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★★★★★

“Great Service”

Written on: 07/11/2014

This is the first time that I needed to return a product (not e-buyer's fault) and they were great. Helpful, cheerful, professional. Help with a technical query was also excellent. Nice people… Read Full Review

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★★★★★

“Help finding a compatible replacement hard drive”

Written on: 05/11/2014 by 423Rasmussen (1 review written)

I phoned Customer Service for advice on a compatible replacement hard drive. They were very helpful and responded to my emails incredibly quickly providing the information I required. Its rare to find this level of service these days. Ebuyer will be my first port of call in future… Read Full Review

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★★★★★

“General Ebuyer”

Written on: 05/11/2014 by Rubeng211 (1 review written)

Overall I have had nothing but great experiences with Ebuyer, they are one of the most competitive sites for pc hardware, and there customer service has always been prompt and helpful and they have an easy to find phone number, they don't try and force you into the FAQ or submitting a webticket. I even like their emails that show good deals, not marketing material. For an example of great customer service: Bought a new GFX card, next day a promotional gift code is offered when the same… Read Full Review

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