ebuyer www.ebuyer.com Reviews

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I ordered LCD TV from Ebuyer as it was about £30 cheaper than other RELIABLE companies. What a mistake!!!!! Another proof that you get what you pay for. Paid an extra for it to be delivered on Saturday. I received an e-mail saying ithat the tem has been dispatched and will be received as specified.So Saturday comes and as I didn't receive the TV by 12.30pm I called the Customer Service to enquire. They told me that they tried to deliver but nobody was at home. What a nonsense!!! I was at home all day. They said they can't do anything about it as they don't deliver after 1pm so I'll have to wait til Monday for them to find out what happened. Not even a simple apology. I was unhappy about this as I had to reorganise all day in order to stay at home and said that I no longer want the TV as the've broken the promise. Apparently, not a problem! I guess they were in rush to get home. First thing on Monday I called them and asked whether the money have been transferred into my account. The 'team leader' (don't want to mention names eventhough they deserve to be mentioned) tells me that the item was delivered "this morning". I said it's not possible as I'm at work and there is nobody at home. She just ignored me, saying "I can't do anything, you have to organise it and find the TV SOMEWHERE IN YOUR NEIGHBOURHOOD and return it back to us. I spent half an hour on the phone trying to explain that I've canceled the purchase due to their incompetent approach. I was promised it will be delivered on Saturday.They didn't deliver so I requested my money back. To my further annoyance they just left the TV with a neighbour. I live in an apartment and have hundreds of neighbours (later discovered that they didn't even leave a note on my door). She said she'll see what she can do. After long negotiation, they decided to collect it. Great!!!! But then, 7 days later I checked my account and no money in it. So, here we go again. Called them and was told that the item was never picked up which I later found out was another big lie. At this point I really got annoyed and told them I'll take them to court. Every time I called after that I was promised that the money will be refunded. So finally got the refund but it took about 10 calls and lengthy conversations. Never again I will buy from Ebuyer as I've experienced the worst Customer Service. Absolutely horrible!!!Yes, they are a little bit cheaper but believe me, not worth the fuss.

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Absolute rubbish. Ordered a monitor from them on Tuesday for delivery on Friday. Bank made a mistake with blocking order. Ebuyer had already sent an email previously to say they'd let me know if any problems. Was never contacted. I contacted them, they apologised and agreed to ship for Saturday delivery. Product didn't turn up, I had to call them again. They said they'd get it to me for Tuesday. Cancelled order, rubbish service. Definitely wouldn't use again. Avoid this company!

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i have ordered goods from ebuyer lots of times and am very happy with the service. they always deliver on time, except a couple of times when they delivered too early which was anoying becaus i was at work! they dont always seem to have the best stock of some items but the negatives end there.

the most impressed i have been with them was when my graphics card turned faulty after almost a year.

Was on the phone no more than 15 mins in the evening got an rma number and arranged collection a few ...

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Absolute disgrace of a set up! Do not use ebuyer they are cheap but that`s about all. And what use is a cheap laptop if it never turns up and you can`t get hold of anyone to talk to. I wish I had gone down the road to Pc World.

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Ordered a memory card from EBUYER before going away on holiday. Due to postal strike I had not received the card by the delivery day stated. On the day I went on holiday I called the company to cancel the order as it still had not arrived, which was fine and they said the order will be canceled.

After arriving back from holiday and arriving home there was the memory card waiting for me. I called ebuyer to make sure there was no problems in returning the item as it had passed there 10 day limit ...

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Sent faulty goods which were returned with an agreement that they would refund in full. Their technical people confirmed that they were faulty. They only refunded £130 and then sent another TV of the same make and model which wasn't authorised. Sent this one back as unwanted. Outcome was that they still owed me £10.68. Needed lots of phone calls on thier 10p a minute lines, plus enotes t oeventually sort it out.

This firm are tha worst I have ever dealt with and I would advise anybo ...

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Great prices but disappointed that my 2 less than positive product reviews were never published - puts all of the review feeback reliability into question

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Ebuyer, appaling customer service, unable to contact Ebuyer easily, insist on using expensive 0870 & 0871 numbers which cost up-to 40 pence per min from P.A.Y.G. mobile phone & even more from a BT payphone. Long Q times.

Lengthy & inefficient returns process. My Coolermaster case power button broke at less than six months old (replaced), second unit now broken again, less than six months later (also a known fault to manufacturer) Ebuyer refusing to allow me to pay extra to purchase a better ca ...

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Adding my comment that customer service is absolutey appalling. I have been dealing wth Ebuyer for a few years and fortunatley havent had to return much and always for a refund. Recently I had to deal with customer service and technical who both called me a liar and refused to give me a refund for a product that has failed within warranty.

I will never again use Ebuyer, cheap for goods but no customer service when you need it

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I've only given customer support 3 stars because I've not had positive or negative comments so I think it's fair.

As for quality of website and prices, they are actually good. I have ordered off ebuyer.co.uk a few times now and each time have been happy with my purchase.

The only downside would be that delivery prices could be cheaper so I can get quicker delivery and not wait for their typical super saver 7 days delivery thing !

Other than that, I have recommended this site to friends and w ...

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I ordered a motherboard, a CPU, a case and a PSU from them. They sent me an email indicating that the case is a pre-order one. I checked their web site and the items would arrive one week later. However, the delivery information was totally misleading and the items didn't arrive in time.

When I phoned ebuyer, I had to wait more that 20 minutes to reach the operator! The cost of the call was around 3 pounds. I did not think I should pay for the fault made by their wrong information.

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I have tried to order a laptop from ebuyer, and as a first time buyer thought that it would be simple. I guess not. I have received an email from them telling me my order has been cancelled because they need to carry out "additional security checks" on me. The card is mine, in my name, my address is MOD property and that can be verified, we have a phoneline in our name etc etc, but I do not have a passport or driving licence and all the bills are in my husband's name, so this means I cannot orde ...

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TV Dead on arrival. Waited in all day for return pick up that never came. After multiple phone calls and e-mails I eventually managed to get a refund for the TV, but I am still waiting for a refund on the now unwanted wall bracket. The company is very difficult to contact and they do not stick to agreements that are made.

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I'm afraid I have nothing but contempt for this company. Their customer service is almost non-existent.
I only wish I had found out sooner about the problems that all customers with ebuyer eventually face. I was lucky, I guess. But no matter, because I will never, ever use them again, after the appalling treatment I have received. I only hope this makes it through the filtering process, so that others are not made to pay.

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Ebuyer are great if the product you purchase is just what you want but should you need to return something like the faulty chair they sent me that broke after just one day then be careful... they make you call them up and the call charges are often more than the item itself. I am now going to great length to get them to give me back the £25 I paid on the last item I had to return and I'm still trying to get my broken chair returned without having to pay out again!!

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Just bought a flat screen monitor from ebuyer - the first time I've bought from them. Before buying, I did think twice about using ebuyer, given the mixed reviews of their customer service here and elsewhere on the web, but decided there were enough good reviews to make it worth trying them once. I submitted the order last night at 19:15, and paid for next day delivery by midday. The order went through without any problems, and at 11:30 this morning, CityLink delivered the monitor. It's now up a ...

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Ordering is straight forward, like all sites these days. Being my first order I was however limited to billing address delivery for my first order which meant either taking a half days holiday at work or paying alot more and wasting a saturday for my order to arrive at a time Im home. everything arrives, seems good. I build full computer and it works a treat. About 6 months down the line my graphics card develops a fault, the fans have broken and as such I have to deal with Ebuyer directly for t ...

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I ordered a bt telephone from ebuyer and the whole experience was very plesant. prompt delivery and a telephone no. to call if there is any issues...

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I have used eBuyer before and found the prices are cheaper than most other online suppliers ,fast prompt delivery and a nice website easy to find what you want.

Customer service is amateur, you can't email them if you have any queries you can only telephone them and it takes ages to get connected to a customer service rep .I wanted to change an item i had just ordered 1 hour ago for the next model up and was told just wait for item to get delivered than send it back than re-order replacement it ...

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I broke my PDA and was claiming it on my insurance. Natwest Insurance Services insisted that I use eBuyer, as they were the cheapest. I researched and read the reviews online, which worried me greatly - I expressed my concerns to NWIS, but they insisted that eBuyer were a good company and they had no trouble in recommending them......... MAJOR MISTAKE! I ordered the replacement PDA (which I admit was a good price - approx £40 cheaper than anywhere else online). eBuyer claimed that it was ...