ebuyer Reviews - www.ebuyer.com

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Latest Reviews

★★★★★

“Great Price & Customer Service”

Written on: 18/06/2015 by 73O'Keefe (1 review written)

I bought an HP laptop in April and was delighted with the prompt next day delivery. However i had bought a cashback deal and HP were being extremely awkward about claiming it and i was down to the last day with 2 refected claims. I spoke to an adviser from your customer services and she couldn't have been more helpful, friendly and accomodating. i am now awaiting the result if i have received my claim, fingers crossed!… Read Full Review

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★☆☆☆☆

“Poor Product, Failed Collection Promises”

Written on: 16/06/2015 by Agoodcustomer (1 review written)

I have been a customers of theirs for a number of years. Normally prices are good and products are arrived new and as expected. On this occasion a fan arrived with a broken motor case, crumbled up used plastic bag but in correct box... I contacted them and they agreed to a return and arranged a collection. Collection time was quoted as 8am - 9pm. They failed to turn up two times. On the third they reported they turned up at 9.03am stayed 26 feet away and drove off. No phone calls from them as I… Read Full Review

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Ebuyer.com's Response to Agoodcustomer's Review

Written on: 17/06/2015

Hi,

Thanks for getting in touch. I'm really sorry for the problems you have experienced here with regards to the damaged case and failed collection.

Please can you email me with the RMA number so I can get this looked at?

Thanks,

Scott

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★★★★★

“great customer service”

Written on: 16/06/2015

I recently had an item with a fault and used their eNote service to query my options. Their response was ridiculously fast compared to most other sites I've used, and even their 'usually answered within 48hrs' is better than I expected. Their responses were always very eager to help and they went above and beyond in supplying me with any info I might need. I had a slight issue with a courier not turning up on my designated day to collect my faulty item, but this was the couriers fault. And… Read Full Review

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★★★★★

“Excellent Products Back By Great Service”

Written on: 10/06/2015

For many years now I have used Ebuyer and from all my dealings with them I am unable to fault them in any way. What more can I say other than they have a great range of quality products, competitively priced sometimes discounted, always delivered in mint condition, user friendly website, impeccable customer service and decent returns policy… Read Full Review

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★☆☆☆☆

“Deliveries by Yodel - a disaster waiting to happen”

Written on: 28/05/2015 by rickknight (3 reviews written)

Order never received and after 10 days I am told that Yodel have tried to deliver on numerous occasions and it will now be returned to sender. They were very confident that I was at fault until Yodel sent them the GPS locations and it showed that they had been trying to deliver to the Flats at the rear of the Business (note to Yodel, because there is an A after a street number it doesn't mean it is a flat above). Tried to get eBuyer to ask Yodel to redeliver but they couldn't be bothered and… Read Full Review

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Ebuyer.com's Response to rickknight's Review

Written on: 29/05/2015

Hi Nick,

I'm really sorry for the trouble caused by the recent delivery attempt. Please can you send me the order number so I can look into this further and pass this to the Yodel account manager here at Ebuyer.

Please feel free to message me in the future with any order numbers so I can make sure this doesn't happen again. My email address is scott@ebuyer.com

Kind Regards,

Scott

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Rickknight's reply to Ebuyer.com's Comment

Written on: 02/06/2015

Hi

Thanks for the offer to look into this.
You did have ample time to rectify the situation but didn't and were of no assistance to me at all. Only once I have left you a public review have you offered to make amends which isn't good customer service it a caring 'front'.
We buy a ton of IT equipment and your prices are really good but for the sake of saving £1 you use probably the worst Courier (in my experience) in the Country.

Kind regards

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Ebuyer.com's reply to Rickknight's Comment

Written on: 05/06/2015

Hi,

I'm sorry that you feel this way. Unfortunately I was only made aware of this myself after monitoring the reviews.

Please feel free to get in touch as previously mentioned.

Kind Regards,

Scott

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★☆☆☆☆

“Just plain poor!”

Written on: 14/05/2015 by Timothy264 (1 review written)

Despite the postage drop down and choosing the cheapest method (£1.51) when Paypal took the money they had charged over £4 postage. Now you find out why they are cheap and have so many bad reviews!. How to cancel an order 1) online using the "web tools" advises Ebuyer - but the cancel order option is always grayed out so you cannot click it. 2) phone them up - yeah right - closed all weekend and then permanently engaged, you could spend pounds trying to get through! 3) send them a message via… Read Full Review

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Shopper1999's Comment

Written on: 14/05/2015

Totally agree, our experience was similar.

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Ebuyer.com's Comment

Written on: 15/05/2015

Hi,

I'm really sorry for the level of service you have received here. Please can you email me the order/Enote number so I can look into this further.


I look forward to hearing from you.

Scott

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★★★★★

“excellent stuff as usual”

Written on: 12/05/2015 by bignick47 (1 review written)

EBuyer ALWAYS comes up trumps and is my first port of call for all tech items. Prices are always more than comparable to other suppliers,and the goods are above complaint… Read Full Review

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★★★★☆

“Problem sorted eventually!”

Written on: 11/05/2015 by angiefranke (1 review written)

a most helpful INdIviduAl sorted a problem which seemed to take ages as, in between bout of returns and promises, the courier made off with the working item... Thanks to this very helpful employee of yours who took all my griping politely about ridiculous enotes and continued to apologise and deliver the goods overnight eventually. Great personal service - I know not to mention your name but wish I could do more than an anagram ;) Just sorry your service slaps on delivery charges because Amazon… Read Full Review

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★★★★★

“Great customer support”

Written on: 11/05/2015 by gabe_rosser (2 reviews written)

I have used Ebuyer on many occasions and have found their service to be nothing but exemplary. On the most recent occasion, my order was misplaced by their courier. A quick phone call with almost no hold time put me in touch with a guy who then fixed the problem promptly. He acted with great politeness and communicated throughout. Goods arrived a day later, all in perfect condition and for a great price… Read Full Review

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★★★★★

“Really helpful support”

Written on: 06/05/2015

Had a problem with an incompatible graphics card and ebuyer were happy to offer advice on an 03 number and to collect the item without cost when it couldn't be made to work… Read Full Review

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★★★★★

“Truly excellent service”

Written on: 26/04/2015 by Bradwell7777 (1 review written)

Ordered Lenova C50 desktop and Acer monitor for local community centre. Arrived next day. Ordered wireless card 3 pm, arrived 10 am next day. Unfortunately I picked the wrong one. Went through their returns procedure - painless and smooth. Spoke to Customer Service who picked out suitable card. Ordered 3 pm - arrived 10.30 next day. Fitted easily, works great. Never had such good service from an IT shop… Read Full Review

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★★★★★

“Great service”

Written on: 23/04/2015 by Frankha (1 review written)

I had a problem with an order I had placed,this morning I realised I had ordered the wrong item by mistake, it was my fault,however by phoning, the young lady I spoke with cancelled the wrong item very promptly, and I was very happy and impressed with the courteous and professional manner in which it was handled, I will most certainly be returning to Ebuyer in future for for my computing needs. Regards to those I spoke with… Read Full Review

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★★★★★

“Great customer service”

Written on: 18/04/2015 by Giovani273 (1 review written)

I had a problem with a hard drive I had bought, I contacted customer service and was given great help. I had mistakenly returned the shuttle that the drive was fitted into along with the drive. The new drive arrived in a couple of days but without the shuttle. I phoned and she was able to get this back for me. Great stuff… Read Full Review

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★★★★☆

“RMA and exchange”

Written on: 10/04/2015

RMA and exchange was very straightforward and customer care was excellent. I have been an EBUYER customer for several years and cannot complain about anything as yet… Read Full Review

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★☆☆☆☆

“Delivery disaster”

Written on: 09/04/2015 by 1959Simpson (1 review written)

My next day order has taken 8 days and no sign of delivery yet. I keep on getting the same message that the order will be delivered ASAP everyday but still no delivery. Ebuyer use Yodel, you can forget it, especially if you are at the end of their delivery route - they'll just say can't access property, or left card (with no card left), and then let your things collect dust for a week. and if you ask for it to be sent back to the sender - they said they can't. Ebuyer said they will track my… Read Full Review

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★★★★★

“USB Inspection Camera”

Written on: 07/04/2015 by PeterBolton (1 review written)

Ordered camera and was delivered next day. Unfortunately the CD in the package that was supposed to have the drivers to install the software was blank. I phoned a lady in Customer Support and the problem was sorted out the same day. Excellent customer service. Thank you!… Read Full Review

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★☆☆☆☆

“No Trust Left”

Written on: 03/04/2015 by kinverkid (2 reviews written)

I ordered an important and expensive computer motherboard to be delivered next day. They still insist on using Yodel to deliver their goods. Of course with the mention of Yodel you can guess it did not arrive. They had my item from five in the morning on the Tuesday, the same day it was to be delivered, and still had no intention to deliver it until the Saturday! When I contacted ebuyer I got a sympathetic ear but no action, not even an offer to send it by another courier even after the person… Read Full Review

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Ebuyer.com's Response to kinverkid's Review

Written on: 07/04/2015

Hi,

I am really sorry to hear about this. Please can you send me the order number so I can chase this up and get this delivered as soon as possible.


Kind Regards,

Scott

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★★★★★

“Ebuyer experience”

Written on: 02/04/2015 by sinclairgsport (1 review written)

From the word go, from browsing the web site, to ordering, payment, i ordered several items deivered next day, due to my error i had to return for exchange an item which was handled really well, and got my exchange confirmed one night and received it the next morning. This is a fantastic online site and in the main has the best pricing and offers Thks to staff who have have good business system behind them… Read Full Review

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★★★★★

“calm under pressure”

Written on: 27/03/2015

The agent was very helpful when i was having an issue making a payment for an order. I was frustrated and not very nice to her on the phone but ahe remained calm and helpful. My issue was resolved with her help… Read Full Review

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★★★★★

“Excellent service received”

Written on: 26/03/2015 by Rospo (1 review written)

I ordered a printer on line and after it was processed I realised I had not taken up the offer of free cartridges and enhanced cashback. I phoned Ebuyer and a most helpful man cancelled my erroneous order and patiently talked me through placing the order correctly. Next day I found I had not selected "free delivery" so once again I phoned and was again helped by a most helpful lady who sorted everything out for me. In closing, I must say that I am delighted with the service I have have received… Read Full Review

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