ebuyer Reviews - www.ebuyer.com

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★★★☆☆
3.3 / 5
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Latest Reviews

★★★★★

“Refund ”

Written on: 01/08/2015 by EmmanuelFlood (1 review written)

Found the refund business a breeze . Thanks EBuyer… Read Full Review

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★★★★★

“Problem sorted”

Written on: 01/08/2015 by JanaeBryant238 (1 review written)

Yodel drop-kicked my ebuyer package through their delivery network. Fortunately the awesome person in ebuyers customer service sorted without issue. Brilliant service… Read Full Review

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★★★★★

“Great service”

Written on: 31/07/2015 by kadielea (1 review written)

My parcel went missing during the delivery process, I called Ebuyer and explained the situation, they were really helpful and dispatched the same item again the very next day. Great customer service and kept me up to date with the process. Wayne was great… Read Full Review

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★★★★★

“Customer care Help”

Written on: 30/07/2015 by blacksword (1 review written)

I bought a new tower case which came with hard drive rails, but I was having difficulty figuring out why the rails didn't fit properly. Having dismantled the computer to fit it into the new case I was now left with a computer I couldn't reassemble; I contacted Customer Care and they were very helpful and understanding about my problem regarding the rails, they got in touch with the manufacture and came back to me the next day with the solution. Now I have the computer back up and running great… Read Full Review

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★★★★☆

“Excellent value and good service”

Written on: 29/07/2015 by ColinMacKellar (1 review written)

I ordered several different items - all but one arrived quickly. One last item was sent again after I queried it. Customer service was good and value for money excellent… Read Full Review

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★★★★☆

“Overall satisfaction with Ebuyer”

Written on: 28/07/2015

This was my First purchase from Ebuyer and I am very satisfied with the service my only quibble was with the delivery by parcelforce because it arrived a day late.I also did not get a tracking number so I was unable to know the progression of my parcel ,however on contacting Ebuyer customer services I got the tracking number off a very polite member of staff who was very helpful and from then things came together .Would buy from Ebuyer again ,Thank you… Read Full Review

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★☆☆☆☆

“Be Aware!!! Worst Customer Service!!!”

Written on: 24/07/2015 by 347Blake (1 review written)

Be aware!!! Recently purchased a parasol and base from Ebuyer and after a week when I tried to use item, I found the base faulty and leaking water, then informed them immediately with 6 clear photos; but their customer service team, straightway refused to provide any service for this issue. I confirmed them over the phone that the item was faulty but they were forcefully pressuring me to accept that it was 'damage in transit' which is not. Although I have requested several time to speak with… Read Full Review

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★★★★★

“Really helpful customer service Dept.”

Written on: 24/07/2015 by GordyHarrison (2 reviews written)

At Friday lunchtime I ordered a monitor and hoped I was taking advantage of the "Delivery Saturday" banner by the item. However, having looked at another item I realised that I ticked "delivery next working day (Monday)" box in error as deliver Saturday (the next day) was at the bottom of the list of delivery choices. I immediately rang Ebuyer and a very helpful and polite man arranged for delivery the next day. All being well I will get my monitor tomorrow. I'll let you know… Read Full Review

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Gordyharrison's Response to GordyHarrison's Review

Written on: 25/07/2015

As a follow up to my above comment, I see from Yodel's tracking that my monitor will not be delivered to me until next Tuesday !

ABSOLUTELY AWFUL CUSTOMER SERVICE. I FEEL I HAVE BEEN DUPED INTO BUYING THE MONITOR FOR SATURDAY DELIVERY. EBUYER SHOULD HAVE KNOWN THAT YODEL DO NOT DELIVER ON A SATURDAY.

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Ebuyer.com's reply to Gordyharrison's Comment

Written on: 27/07/2015

Hi,

Following on from your positive and then negative review, please can you send me the details so I can check this all out and find out whats gone on here?

Kind Regards,

Scott

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Gordyharrison's reply to Ebuyer.com's Comment

Written on: 28/07/2015

Hello. The whole point of my complaint is that you have clearly advertised a promotion on a Friday that guaranteed saturday delivery and this encouraged buyers like me (I had an international sniping game on Sunday and needed a new monitor). I suspect there would be repercussions if the Advertising Standards Authority got to hear of this.

I sent an eNote to you about this. Here is the reply:

Dear...

We have replied to your eNote, number 1828595, as follows :

Hi,

Thank you for your enote.

I have been looking into this for you, I'm really sorry if you were mis advised that this item could be upgraded to the Saturday delivery service.

I have brought this to the attention of our team to ensure that this does not happen again, I can only apologise that you have not received the Saturday service.

Unfortunately my colleague was not fully aware of this as we do not work directly for Yodel; however, I have ensured that they have been made aware of this to avoid this in the future.

If there is anything else I am able to help with, please let me know.

Kind Regards,

Ebuyer.com
Customer Support Team

You can view this eNote and make any response via our website.

Regards,
Ebuyer Support

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★★★★★

“Excellent service”

Written on: 23/07/2015 by Ally3419 (1 review written)

I had ordered the wrong HDD external case. When I rang the customer services to ask their advice they were straight onto it and sorted out the direct link for me to order the correct item. The service was excellent and efficient and I was sorted out in no time. The return of the other item was also arranged at the same time. I would use this service every time and would highly recommend them. Excellent service and customer support… Read Full Review

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★★★★★

“Couldn't Do Better”

Written on: 23/07/2015 by LANDEWEDNACKLAD51 (3 reviews written)

Unfortunately I ordered the wrong memory card, however when I phoned ebuyer customer services they couldn't have dealt with the matter any better. It was swiftly resolved and whilst it was clearly my error, I was made to feel that it was no trouble at all… Read Full Review

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★★★★★

“Eccelent Customer service”

Written on: 23/07/2015 by Charlie279 (1 review written)

Having recently purchased a HP printer at a great price I needed a copy of my invoice to send to HP to claim £60 cashback. I phoned customer service and the person we dealt with answered in 20 seconds and 5 minutes later I had received my invoice. :) best customer service I have had in years. Well done to her and ebuyer… Read Full Review

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★★★★★

“Good service and very helpful at the end of the phone.”

Written on: 22/07/2015 by RLCMCD (1 review written)

A vast range of products at very good prices. An easy to use website and speedy delivery. If there is a problem then excellent help is at the end of the phone and situations rapidly corrected or suitable advise given. 10/10 Guys well done… Read Full Review

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★★★★★

“top drawer customer service e”

Written on: 19/07/2015 by 145Nelson (1 review written)

Great website best prices and excellent customer service.Very efficient.Spoke to a guy who helped sort out an issue with my account.All done and dusted… Read Full Review

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★★★★★

“Fantastic Customer Service”

Written on: 18/07/2015 by Ziegler39 (1 review written)

I had to return an item and everything was handled very quickly and professionally by the customer service department over the telephone who was friendly and very helpful, I had an email within minutes confirming details of my return and re-collection, and a further follow up email giving me the date and time, all from the same customer service person. A first class service and wouldn't hesitate to recommend Ebuyer for future purchases… Read Full Review

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★☆☆☆☆

“Misleading details on website!”

Written on: 10/07/2015 by algord (3 reviews written)

Bought 3 TV wall mounts (TVM601) advertised as suitable for 32 to 70 inch TVs. I had a 55inch and 2 x 32inch sets. When I opened (although after the cooling off period) found that the 32inch sets would have had brackets sticking out above and below! Contacted Ebuyer and asked if I could change to something smaller, they more or less advised it was hard-lines as after the deadline, EVEN THOUGH their details were misleading. To top it all, I purchased via a cashback site and eybuyer declined the… Read Full Review

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Ebuyer.com's Response to algord's Review

Written on: 14/07/2015

Hi,

I'm sorry for the trouble that this has caused you.

Please can you send me your order/account number to me so I can look into this further and see if I can do anything for you.

Kind Regards,

Scott

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★★★★★

“Brillant and caring service”

Written on: 09/07/2015 by Armando352 (1 review written)

I had to return an item I had ordered in error and they were fantastic. A young lady helped me all the way through the return. Very happy and will be back to sop again and again… Read Full Review

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★★★★★

“the person I dealt with in customer services was very...”

Written on: 08/07/2015 by hearsey (1 review written)

the person I dealt with in customer services was very helpful. He acted immediatley to solve a problem, he was extremley polite on the telephone. Well done for restoring my faith in human kind. Thank you again… Read Full Review

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★★★★★

“Love the customer support!!”

Written on: 08/07/2015 by ElleMoore (1 review written)

the person I dealt with was fantastic. Quicklying and easily sorting out redirect of my parcel. Whilst answering my questions, and confirming details in a none standard email. Lovely doing business with them . Would recommend again… Read Full Review

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★★★★☆

“Returns”

Written on: 08/07/2015 by Hammond315 (1 review written)

Thanks to the person I dealt with and her great service… Read Full Review

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★★★★★

“Great customer support”

Written on: 03/07/2015

I was extremely impressed with the Ebuyer Customer Support staff that I spoke to regarding my last order. All were actually top notch, and a credit to the company but Wayne Black and Anne Downs singled out for praise . I had created a problem by picking the wrong delivery address, on the face of it a simple problem, but this ultimately proved a bridge too far for Yodel's process or systems to deal with. I would definitely recommend Ebuyer and would not hesitate to use the company again as not… Read Full Review

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