ebuyer Reviews - www.ebuyer.com

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Latest Reviews

★★★★★

“Great Customer Service”

Written on: 23/09/2016

I ordered the wrong item when I called to ask for it to be cancelled he was really helpful and offered to not only cancel my item but ensure the correct one was despatched in the same timescale as before. He then confirmed things were going okay via email. I received good problem resolution efficiently managed… Read Full Review

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★☆☆☆☆

“Don't use them if you are a business customer!”

Written on: 22/09/2016 by RichPl (1 review written)

To get VAT invoices eBuyer told us we needed to switch to a business account as they would only ever give us a total of 3 VAT invoices and then we would need to manually ask for one each time! So we switched and bought goods for personal use on said account. We RMA'd an item which was no use to us as it was very poorly described. They accepted the RMA but once returned told us because we had opened the item we couldn't actually return it even if it was no use to us. How you can determine if… Read Full Review

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Ebuyer.com's Response to RichPl's Review

Written on: 27/09/2016

Hi,

Please can you email me with your account number so I can look into this further?

Thanks,

Scott

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Richpl's reply to Ebuyer.com's Comment

Written on: 27/09/2016

I'm not spending any more time and effort and have removed you from our list of suppliers. Sneaky business tactics is never the way forward long term!

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★★★★★

“There was an error made with my order. I contacted...”

Written on: 22/09/2016 by princessleesy (1 review written)

There was an error made with my order. I contacted Ebuyer straight away and he sorted the whole thing out immediately. He was helpful, patient and had a great sense of humor, nice to speak to someone with all 3 attributes. Thanks ever so much :)… Read Full Review

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★★★★★

“the lady was good”

Written on: 20/09/2016 by Lowe102 (1 review written)

I was unsure about the item and the lady had all the answers and patience to deal with me . no problems whatsoever . a pleasure to deal with her . THANKS… Read Full Review

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★★★★★

“re printer ink”

Written on: 03/09/2016 by 388McDermott (1 review written)

Thank you for the wonderful service from one of your courteous customer service employee. I didn't receive ink with the printer I had ordered, but the problem was quickly solved and I received ink the following day.Thanks again… Read Full Review

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★★★★★

“Excellent customer service staff!”

Written on: 12/08/2016 by Razorwire (1 review written)

First time purchase from ebuyer. Ordered a linx 1010 after lengthy research for the best tablet to suit me. Very happy the product arrived before the due date but, the USB to Micro USB cable was damaged so was unable to set up the device. A telephone call to Customer Service was answered by a young man who was courteous, patient and very helpful. He said he would post a replacement which would arrive the next day. Less than 24 hours later a courier knocked on my door with a replacement, how's… Read Full Review

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★★★★★

“Brilliant Customer Service”

Written on: 03/08/2016 by GrumpyCy (1 review written)

I ordered and received a mini HDMI cable (my fault, I wanted a full size). So I filled in the returns section which all worked smoothly. She noticed that although I'd selected exchange I hadn't specified what I wanted to exchange with! I was emailed directly requesting the information and it was dealt with immediately! Very pleased with the service… Read Full Review

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★☆☆☆☆

“Wrong keyboard sent”

Written on: 30/07/2016 by orv666 (1 review written)

Ordered a keyboard off ebuyer and was sent the rong one.The code for the key board we ordered on there web site did not match the code they had at the wearhouse.After 3 weeks of arguing about them exchnging for the right one.They said yesterday we have to return it at out expence and oay the extra for a the one we originally ordered as they had taken the web page down that we had ordered off and replaced with another one which as correct code on and prices have gone up.Luckily we saves the… Read Full Review

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Ebuyer.com's Response to orv666's Review

Written on: 01/08/2016

Hi,

I'm really sorry for the trouble that this has caused you.

Please can you email me directly with your order number so I can take a closer look?

Thanks,

Scott

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Orv666's reply to Ebuyer.com's Comment

Written on: 09/08/2016

Thank you for your reply but he has now been using the keyboard for over a week as we gave up on your customer service after 2 weeks and 3 phones calls. Your customer service is a total waste of time, I phoned was total the person dealing with the problem (I will not name him on here), was busy and would phone me back, 4 days later after no phone call or even an E-mail, I phoned again and got same response. So I think Emailing you the order number wouldn't help.

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★★★★★

“Quick, No Quibble Service”

Written on: 20/07/2016 by Kendal467 (1 review written)

The wrong USB cable was sent out with the order, so contacted ASUS and subsequently eBuyer. The guy I spoke to was very helpful, quickly sorted it and sent a new one free of charge. Very happy with the way things were dealt with and would use eBuyer again in the future… Read Full Review

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★★★★★

“Excellent Customer Service. ”

Written on: 19/07/2016 by ziWhitehead385 (1 review written)

Very happy with excellent customer service. All staff extremely helpful. Slick and efficient online process… Read Full Review

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★★★★★

“Excellent service”

Written on: 16/07/2016 by Lacroix114 (1 review written)

Customer advisor was very kind and helpful to me. He answered to all the questions I had and he managed to solve the issue with my order straight away. I found his service very professional and efficient… Read Full Review

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★★★★☆

“Great Customer Service”

Written on: 16/07/2016 by Murdocklc27 (1 review written)

Ebuyer has great customer support and I will recommend them to anyone. I bought a motherboard from them and they sent it in the wrong box with the wrong contents so I emailed them and they refunded me and got my RMA application sorted very quick… Read Full Review

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★★★★☆

“Great customer service”

Written on: 15/07/2016

Ordered four laptops with care packs, but the laptops failed to arrive after two weeks. Contacted ebuyer customer services and following an investigation with Yodel, they eventually sent replacement laptops. Process took a while and it was a shame I needed to contact them in the first place, but they did get this resolved eventually and kept us updated as to what was happening… Read Full Review

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★★★★★

“AMAZING CUSTOMER SERVICE SKILLS”

Written on: 27/06/2016 by SeanSc (1 review written)

After ordering a great deal I made a mistake with my delivery address!!! It took one of the EBuyer team no more than 5 minute to ammend the order for me, An absolutely pleasure to deal with this company, I will 100% be shopping with them again and reccomend anyone reading this to do the same and shop in confidence!… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 24/06/2016 by Mnems (1 review written)

I ordered 4 memory modules on the website, when the order turned up there were only 3 in the packet. While I was checking the help to see the best way to contact them the online chat box popped up. I told him my query and gave the order number and he said he would look into it for me. I then received an email asking for a couple of photos of the packaging and then another saying the missing module would be sent out that day. So all sorted out in less than 30 minutes and the module turned up… Read Full Review

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★★★★★

“Great service overall”

Written on: 20/06/2016 by 77Garrison (1 review written)

Great service overall, in regards to communication as well as packaging etc. only let down by their parcel courier 'Yodel' I would highly recommend that it is changed to an alternative as their communication was absolutely shocking, they failed to deliver any item, over the 3 times they failed to deliver and not once was a note left, as well as this at least on one occasion a representative from 'Yodel' told me they went to the wrong address, they lost my parcel, only to come back and tell me… Read Full Review

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★★★★★

“Fantastic customer service”

Written on: 03/06/2016 by Tialou (1 review written)

I made a mistake with my order and he went above and beyond in helping me sort my problem out. I love the site but the superb customer service was the cherry on top of the cake… Read Full Review

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★★★★★

“Lenovo tablet ”

Written on: 28/05/2016 by Donte406 (1 review written)

After an issue with delivery on my Lenovo tablet - customer services went out of his way to help me, after first chatting on web chat with me he contacted the courier to give delivery instructions and after speaking to them he followed it up with an email to me to keep me updated. So often these days companies say they will do something but never call/email back so I was very pleased he emailed back as promised (and quickly). I now have my item and very happy with it… Read Full Review

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★★★★★

“Outstanding customer service, great staff!”

Written on: 27/05/2016 by Kash438 (1 review written)

I placed an order for a collection of different products, one of witch I needed to hit a deadline. The items arrived on time and in good condition however, one of the items turned out to have a manufacturer fault. No fault of Ebuyer but here started the test, just how good can Ebuyer deal with this issue I thought? The test of how good a company operates in the service industry is how they satisfy customer’s expectations when things go wrong as well as right. So I called up to organise an RMA… Read Full Review

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★★★★★

“Excellent customer served”

Written on: 19/05/2016 by MalcolmSandoval188 (1 review written)

I bought an drill driver set at an excellent price. It encountered a fault after 3 months. It was sent back to Ebuyer at no cost to myself. Within 7 days I was sent a brand new replacement. What a fantastic service !. Great communication, great prices and fantastic staff. IF ONLY ALL ONLINE COMPANIES WERE THE SAME. … Read Full Review

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