ebuyer Reviews - www.ebuyer.com

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★★★☆☆
3.3 / 5
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Latest Reviews

★★★★☆

“RMA and exchange”

Written on: 10/04/2015

RMA and exchange was very straightforward and customer care was excellent. I have been an EBUYER customer for several years and cannot complain about anything as yet… Read Full Review

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★☆☆☆☆

“Delivery disaster”

Written on: 09/04/2015 by 1959Simpson (1 review written)

My next day order has taken 8 days and no sign of delivery yet. I keep on getting the same message that the order will be delivered ASAP everyday but still no delivery. Ebuyer use Yodel, you can forget it, especially if you are at the end of their delivery route - they'll just say can't access property, or left card (with no card left), and then let your things collect dust for a week. and if you ask for it to be sent back to the sender - they said they can't. Ebuyer said they will track my… Read Full Review

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★★★★★

“USB Inspection Camera”

Written on: 07/04/2015 by PeterBolton (1 review written)

Ordered camera and was delivered next day. Unfortunately the CD in the package that was supposed to have the drivers to install the software was blank. I phoned a lady in Customer Support and the problem was sorted out the same day. Excellent customer service. Thank you!… Read Full Review

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★☆☆☆☆

“No Trust Left”

Written on: 03/04/2015 by kinverkid (2 reviews written)

I ordered an important and expensive computer motherboard to be delivered next day. They still insist on using Yodel to deliver their goods. Of course with the mention of Yodel you can guess it did not arrive. They had my item from five in the morning on the Tuesday, the same day it was to be delivered, and still had no intention to deliver it until the Saturday! When I contacted ebuyer I got a sympathetic ear but no action, not even an offer to send it by another courier even after the person… Read Full Review

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Ebuyer.com's Response to kinverkid's Review

Written on: 07/04/2015

Hi,

I am really sorry to hear about this. Please can you send me the order number so I can chase this up and get this delivered as soon as possible.


Kind Regards,

Scott

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★★★★★

“Ebuyer experience”

Written on: 02/04/2015 by sinclairgsport (1 review written)

From the word go, from browsing the web site, to ordering, payment, i ordered several items deivered next day, due to my error i had to return for exchange an item which was handled really well, and got my exchange confirmed one night and received it the next morning. This is a fantastic online site and in the main has the best pricing and offers Thks to staff who have have good business system behind them… Read Full Review

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★★★★★

“calm under pressure”

Written on: 27/03/2015

The agent was very helpful when i was having an issue making a payment for an order. I was frustrated and not very nice to her on the phone but ahe remained calm and helpful. My issue was resolved with her help… Read Full Review

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★★★★★

“Excellent service received”

Written on: 26/03/2015 by Rospo (1 review written)

I ordered a printer on line and after it was processed I realised I had not taken up the offer of free cartridges and enhanced cashback. I phoned Ebuyer and a most helpful man cancelled my erroneous order and patiently talked me through placing the order correctly. Next day I found I had not selected "free delivery" so once again I phoned and was again helped by a most helpful lady who sorted everything out for me. In closing, I must say that I am delighted with the service I have have received… Read Full Review

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★★★★★

“Very helpful and friendly”

Written on: 18/03/2015 by Barrft322 (1 review written)

I rang up earlier today, the lady was very helpful and friendly. She dealt with my two queries quickly and efficiently… Read Full Review

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★★★★★

“BEST SERVICE EVER”

Written on: 18/03/2015 by believer7 (1 review written)

I was really impressed with the Lenovo technical team, they really helped with the problem and really friendly and east to talk to… Read Full Review

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★★★★★

“Help centre ”

Written on: 17/03/2015 by bencarter1 (1 review written)

Just come off the phone at Ebuyer as I wanted to return an item. the person I dealt with answered within a minute and was polite, efficient and friendly. I even requested the item's manual and she emailed it straight over to me. If all the team are like her then I can see why Ebuyer has such a good reputation!… Read Full Review

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★★★★★

“super fast delivery”

Written on: 14/03/2015 by Paul_from_Brum (1 review written)

Ordered 2 different item. One arrived at 10:30 next day, preceded by tracking info! There was no tracking info for the second item, so I raised an enote. The second item turned up late that same afternoon, and my enote was responded to very quickly. Excellent customer service, as usual… Read Full Review

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★★★★★

“Excellent service from Ebuyer staff member”

Written on: 11/03/2015 by MeadowsMusic (1 review written)

Thanks  to responding to my call so efficiently. Warm regards, … Read Full Review

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★★★★★

“Best Retailer Ever!”

Written on: 10/03/2015 by Becky585 (1 review written)

I have been using ebuyer for years now. They are my first port of call when I need to buy new electronics. I have bought many computer components / printers / accessories etc from them as they always have what I need at great prices. They have never failed me, their service is brilliant. I will always buy from ebuyer they are amazing!… Read Full Review

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★★★★★

“Excellent Service”

Written on: 06/03/2015 by Lyons211 (1 review written)

I am more than pleased with the service I have received during my recent purchase. The free next day delivery was amazing as the package arrived before 8am. The after sales service was also exellent, as my query was answered swiftly and efficiently. It is a pity I could not name the person concerned, but I hope she is given the recognition she deserves… Read Full Review

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★★★★☆

“Very good on the whole”

Written on: 03/03/2015 by SharonBNottingham (1 review written)

I did have a few problems initially with the despatch date being delayed so ended up paying a higher delivery charge. That was the only downside. In this review I wish to give a particular mention to the people I dealt with. When I ordered I was promised a £30 cashback by the E-Buyer website. However, the PC manufacturer,whose name I will not mention,decided to reject my claim. After talking to one man at E-Buyer and his Manager, the matter was soon resolved with efficiency and reliability… Read Full Review

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★★★★★

“Customer Service via Phone. Excellent!!!”

Written on: 28/02/2015

Ordered an item but Free next day delivery was not an option for some reason. Anyway ordered with the standard 5 days free option and called up in the morning. Ebuyer was not sure of the reason but assured me that I was entitled. They then offered to upgrade but the system was so efficient that it was already making its way. Awaiting Delivery soon… Read Full Review

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★★★★★

“Reliable and supportive service”

Written on: 26/02/2015 by Choateiv264 (1 review written)

I ordered a series of components for building a computer but when i paid with Paypal the address was changed to my old one. This was my mistake so i got in contact with the support team who quickly replied telling me for security reasons they could not change the address. they did however say they could cancel the order and i wouldn't be charged. although inconvenient, i refused and just planned to pick up the parcel at my old address. the person who supported me told me this is fine and… Read Full Review

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★★★★★

“Outstanding Service”

Written on: 25/02/2015

I managed to order a computer without a DVDRW, and had to order a second computer the following day, which I did. Customer services happily combined my two orders and changed the first order to match the second - with no recriminations or grumbling. The computers even arrived early! I shall definitely use them again and tell my friends and colleagues. My only observation is that perhaps specs could be clearer on the website to avoid mistakes in the first place, but as it turned out it was fine… Read Full Review

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★★★★★

“Sorted out my mistake quickly”

Written on: 24/02/2015 by SaRman (1 review written)

I ordered Windows 7 operating system software but ordered 32 bit NOT 64 bit. When I realised my mistake the help I was given to correct it and order the correct one was quick and easy. The refund was also very quickly sorted out. This is not my first order from Ebuyer and I have yet to have a problem,(other than of my own making) Can't think of anything I don't like. One happy bunny… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 19/02/2015 by princessgaynor (1 review written)

I am so impressed with this company. We are all too quick to complain but never to shout the praises of companies these days. I was informed of my order progress from the get go and it was great. I received my order the very next day even though I did not pay for next day delivery. The prices are really competitive and you should check out everything they have for sale… Read Full Review

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