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| Value for Money | 1.6/10  |
|---|---|
| Overall rating | 1.3/10 |
Full review by
nightowl1980
on 24th Jan 2008
User Rating : 2
Respect :
0
Good Points: Well set out shop, attractive dresses, helpful first visit
Bad Points: The helpful and friendly first visit was definitely the exception not the rule! Kids running around, coming into the changing room during dress fittings. Unprofessional conduct in my view - this is a business not a home!
General comments: I got married in Sept 2006 and cannot believe the reviews I'm reading here - I felt like the only one! I feel pretty stupid for carrying on with them when they made me feel so unimportant for something so important. Especially considering the amount of money spent - '£1000 is a hell of a lot of money to most of us!We were given drinks and lots of attention on my first appt there, there were no children running around, two ladies helped as well as the man and they were very kind and gave me honest opinions. However, looking back, it was as though as soon they got the deposit customer service went out the window, they had their next order and I was forgotten. I had to keep ringing to get any answer on when my dress would be ready, they promised to have my dress steamed for my final fitting yet it was totally creased and looked ridiculous. When you're selling wedding products you are not just selling a dress or a tiara, you are selling a dream and the atmosphere should reflect that. Having children running around I actually found quite upsetting, it really felt so unprofessional and the whole experience was flustered and rushed when I'd be looking forward to it for so long. The lady was lovely once we got talking but was very distracted the whole time. I should have realised the business was in trouble by the fact they brought their children to work with them, the payment side of things was dated, no proper till, the ridiculous price of "alterations" (ie hemming which I've since heard is free in many other bridal shops - 90 quid!!!!). How I wish I'd gone elsewhere and taken heed of the warning signs! When I popped to Maldon and saw the shop was closed I felt sad but not surprised, I can only hope they keep their promise to all of you who are awaiting dresses. They seem misguided rather than mean.
nightowl1980's review and ratings | 381 words
Review by
bride1
on 21st Oct 2007
User Rating : 0
Respect :
0
Upon collecting my wedding dress from Essex Occasions 2 days before my wedding day (11th August 2005), I got the dress home, only to find it had a grease like stain down it. I rang the shop and was advised to take the dress straight back, which I did, and I was told not to worry, they would clean the dress and have it ready for me the day before my wedding. The morning before my wedding I received a call from Essex Occasions to say they could not do anything about the stain, and could I go and ...
bride1's full review | 252 words
Review by
clareyfairyuk
on 11th Jun 2007
User Rating : 0
Respect :
0
During my only visit to Essex Occasions, I found everyone to be extremely helpful and friendly! I ordered and paid a deposit of £450.00 for my wedding dress in August 2006. I received a phone call in December 2006 informing me that the shop had to close temporarily due to illness but that my order would be fulfilled.
Although a little concerned I felt quite reassured by my conversation and the two subsequent letters I received in December and January. My dress was due to arrive in Febr ...
clareyfairyuk's full review | 221 words
Review by
Boris10
on 19th Apr 2007
User Rating : 0
Respect :
0
The dress seemed fine at final fitting; however, on my day when getting ready, before even getting into the dress, the zip broke (zip/hook and eye were sown in the wrong way round) and I had to be sown into my dress with the help of my hairdresser, by removing both straps to cover the stitching. I was 45 minutes late, and my hair was not finished how we wanted. The day after the wedding, I noticed the dress was the wrong size from my order. Essex Occasions took my dress after the wedding to f ...
Boris10's full review | 124 words
Review by
ChristineD
on 28th Mar 2007
User Rating : 0
Respect :
0
Essex Occasions has now gone out of business, thay said they would honour any orders that have been placed. This is not the case, my son and future daughter in law have been let down by essex occasions as they have not payed over the deposits on the wedding dress or bridesmaids dresses it is only that the maker of her wedding dress contacted them directly and thats when they found out about this.
They are now £1500.00 out of pocket, with no wedding dress or bridesmaid dresses. They hav ...
ChristineD's full review | 111 words
Review by
mad53
on 7th Mar 2007
User Rating : 0
Respect :
0
When I was looking for dresses they could not be more helpful. Order was placed for my dress and I was told I would be contacted in January 2007 for first fitting. In December I went to the shop to look for accessories and to my horror the shop was closed, no details of how to contact them etc. I tried to phone number and it just rang.
Essex Occassions Bridal Wear have made no attempt to contact me and I am now out of pocket having to purchase a new dress. I would never recommend them to ...
mad53's full review | 135 words
Review by
bisley
on 1st Mar 2007
User Rating : 1
Respect :
0
Finding out the shop where I'd ordered my dress (Summer 2006) was shut I was slightly panicked considering I had paid the deposit! After receiving letters reasuring me everything was fine I wasn't to worried although 2 months down the line I was starting to get a bit anxious especially after ringing the shop and the phone not being connected. I decided to visit the shop which was completely empty although the man in the shop next door very kindly gave me their number. After contacting them and g ...
bisley's full review | 160 words | 3 comments added.
Review by
em2
on 19th Feb 2007
User Rating : 10
Respect :
+1
I found Essex Occasions to always be helpful, from the date of my initial visit, a subsequent visit to pick out bridesmaid dresses and all the following fittings.
We also arranged all the bridal party suits from here as well. I would recommend them for other peoples weddings. And all of the male party did not have any complaints and essex occasions was very accommodating in the times the suits were fitted.
I understand from the website that they have closed temporarily due to ill healt ...
em2's full review | 157 words | 1 comment added.
Review by
annet
on 9th Jan 2007
User Rating : 0
Respect :
0
I phoned Essex Occasions direct in December, and I was told that they had no record of my order, despite ordering my dress in May! She said that a lot of places tell you that there is a long wait for dresses, just so that they can take your money. They then won't order it until it's due.
annet's full review | 63 words
Review by
carolannew
on 19th Dec 2006
User Rating : 0
Respect :
0
They have closed the shop now, taken our money and disappeared, it does say they are still trading via the website. However, they have not ordered my dress 7 weeks after my fitting, and they took my deposit. Essex Occasions will not answer telephone calls, letters, recorded delivery letters or emails.
carolannew's full review | 103 words | 2 comments added.
Review by
Quaver
on 26th Oct 2006
User Rating : 1
Respect :
+2
An all-round disappointment - for ourselves and our friend who happened to go there for her wedding dress as well. Essex Occasions are very helpful when you are buying the dress initially, but then all interest is lost. They ordered in the wrong size bridal dress for my sister and the wrong size bridesmaid dress for our friend.
They need to review their customer service and realise that all the women going there do so probably for just one time in their lives, and it is a momentous occasion. ...
Quaver's full review | 236 words | 2 comments added.
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