Health On-Line Reviews - www.health-on-line.co.uk

★★★★☆
3.7 / 5
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Latest Reviews

★☆☆☆☆

“A Slow Process”

Written on: 26/03/2017 by Stewartsv36 (1 review written)

When I needed to make a claim, I found the whole process to be very slow. Accepting the claim took about 5 days. Now I have to wait 2-3 days just for health-on-line to approve a GP referral letter. If I'd have known that HOL need so much time to process even the simplest of procedures, I would have chosen a different healthcare provider… Read Full Review

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★★★★★

“Easy to do business with and really helpful!”

Written on: 22/03/2017 by Jodestar (1 review written)

I was very surprised. These guys are just great, really informative about options that best suit you. At no time did I feel as though I was being 'sold to'. Competitive in pricing and able to answer all my questions. Excellent, pleased I went with them… Read Full Review

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★★★★★

“Brilliant Customer Service”

Written on: 22/03/2017 by ocai193 (1 review written)

The service i received from the customer representative while applying for my health insurance over the phone was brilliant. He was polite, friendly but also had a sense of humour and made the whole process much easier.I felt listened to and also feel everything involved was explained well in a way that was easy to comprehend for most people. I liked how he offered me alot yet when i said no he was happy to move on and didnt pester me to try to add extras to my healthcare… Read Full Review

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★★★★☆

“Great service”

Written on: 21/03/2017 by 271Church (1 review written)

Great service and friendly staff, easy to understand… Read Full Review

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★★★★★

“Great service”

Written on: 20/03/2017 by KelsieGlass (1 review written)

Was very pleased when it came to using my insurance for my daughter, being able to get quick treatment for a 4 year old is very reassuring and worth every penny. The Team were helpful and our consultant was amazing with her, would recommend!… Read Full Review

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★★★★★

“Great team”

Written on: 18/03/2017 by Lilianna165 (1 review written)

Unlike other on line/ phone sales, the service given here is great, human and professionally… Read Full Review

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★★★☆☆

“System below par”

Written on: 16/03/2017 by SavannahFord112 (1 review written)

Constantly have difficulty with your on-line system - sending reports, receiving reports, enquiries etc etc Have resorted to using e-mail directly with your staff - who contrary to your web service, are amazingly helpful. by the way - couldn't send this first time 'cos I wanted to answer to ' recommend a friend ' - undecided… Read Full Review

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Customer-Care's Comment

Written on: 16/03/2017

Thank you for taking the time to share your thoughts with us. We are sorry to read that you have had difficulty when trying to use our online system, please accept our apologies for any inconvenience caused.

We would love to speak with you about your experience, but unfortunately we are unable to track your policy details online, therefore we would be very grateful if you could email us using the subject line 'Review Centre' so we can speak with you about the problems you have encountered online.

We appreciate your feedback, as we are always looking for ways to improve our service but are glad our customer care consultants were able to help you efficiently. We look forward to hearing from you soon, thanks again.

Kind regards,
Lorna
The Health-on-Line Team

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★★★★★

“Excellent and very knowledgeable”

Written on: 16/03/2017 by ShaylaParrish81 (1 review written)

He was excellent and very knowledgeable and I felt he knew everything about the product he was selling to me… Read Full Review

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★★★★★

“Denta Claim”

Written on: 16/03/2017 by HadassahWare (1 review written)

Easy enough to do by providing receipt. Claim period good - 2-3 weeks. Exactley as stated in policy detail. Very happy thank you… Read Full Review

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★☆☆☆☆

“They are cheaper because they find reasons not to pay”

Written on: 15/03/2017 by hoOrtiz91 (1 review written)

If you have a rash and you need a dermatologist appointment you are not likely to be covered if you have had a rash in the past. Who has not had crashed in the pas? Did you know whether it is the same or a different rash? Health-on-line are cheaper than AXA. They explain this is because of the reduced hospital choice. But in fact they just do not pay out! Of course if they would not cancel and refund policies paid annually either. I would seriously caution anyone looking at the cheaper option… Read Full Review

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Customer-Care's Comment

Written on: 16/03/2017

Thank you for taking the time to share your feedback. We are very sorry to read your review and that you feel upset about our claims process, please accept our sincere apologies for any inconvenience this may have caused you.

We would love to be able to speak with you about your experience. Unfortunately we are unable to track your policy details online, therefore we would be very grateful if you could email us using the subject line 'Review Centre' so we can speak with you about the problems you have encountered.

We appreciate your feedback, as we are always looking for ways to improve our customer journey. We look forward to hearing from you soon, apologies again and thank you for your patience.

Kind regards,
Lorna
The Health-on-Line Team

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★★★★★

“Great service”

Written on: 14/03/2017 by Peterfr1 (1 review written)

Excellent and clear help… Read Full Review

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★☆☆☆☆

“VERY FALSE SERVICE”

Written on: 14/03/2017 by Cleveland194 (1 review written)

Was diagnosed with Cancer and was very scared! I called my private health care insurance(HEALTH ONLINE...AXA)and told them my condition and would like to see a consultant. They said I would need to send in my medical records so I had to wait 4 days to order them, 2 days for them to receive them and 3 days to confirm I was covered!!! I did not wait and paid personally to get the treatment and surgery done!! Health Online told me they would pay back 60 per cent of the surgeon fees which was… Read Full Review

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Customer-Care's Comment

Written on: 14/03/2017

Thanks for taking the time to share your thoughts, we are very sad to read your review and are sorry to hear about your cancer diagnosis. We would love to be able to help you and to understand the problems you have encountered.

Unfortunately, we are unable to track your policy details online, therefore we would be extremely grateful if you could email us your policy details using the subject line 'Review Centre' and one of our customer care consultants will be in contact as soon as possible.

Please accept our sincere apologies for any inconvenience this may have caused you and we look forward to being able to help you very soon. Apologies again and thank you for your patience and feedback.

Many thanks,
Lorna
The Health-on-Line Team

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★☆☆☆☆

“Absolute waste of time and money”

Written on: 13/03/2017

Generally the reason why people join a private health service is to get away from the long waiting periods representative of the standard NHS offerings. Amazingly rather than shortening the process, now I have an additional step to complete and an entire new carousel of bureaucratic nonsense to complete which includes unbelievably getting my records from my NHS GP before I can proceed with treatment under the banner of "private" medical care. Avoid the frustration completely by piling up all… Read Full Review

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Customer-Care's Comment

Written on: 13/03/2017

Thank you for taking the time to share your feedback, we are very sorry to hear about your experience. We are always looking for ways to improve our customer journey and would really appreciate it if you could take the time to speak with us about the problems you have encountered.

Unfortunately, we are unable to track your policy details online, therefore we would be very grateful if you could please send us an email with your policy details using the subject line 'Review Centre' and one of our customer care consultants will be more than happy to speak with you.

Again, please accept our sincere apologies for any inconvenience this may have caused you, but thank you for sharing your feedback. We look forward to speaking to you soon, thanks again.

Kind regards,
Lorna
The Health-on-Line Team

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★★★★☆

“Objective of my private Health Insurance”

Written on: 09/03/2017 by p.binder (1 review written)

A back-up for peace of mind should the NHS not be able to come to our aid within a reasonable time span… Read Full Review

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★★★★★

“Simple & Caring”

Written on: 08/03/2017

Health-On-Line helped me through the process of diagnosis and treament for colon cancer. At all times they were easy to deal with, professional and caring. I couldn't have wished for more… Read Full Review

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★★★★★

“Proffessional. Patient.Polite”

Written on: 08/03/2017 by Perla26 (1 review written)

We were very pleased with the manner in which our enquiry was dealt with and the patience of your representative. who dealt in depth with our needs to ensure that we understood what was offered and to make sure we were completely satisfied. Big thank you to him. There was nothing we did not like… Read Full Review

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★★★★★

“Excellent service always. ”

Written on: 04/03/2017 by Carneypj115 (1 review written)

Each and every adviser has gone far beyond the call of duty to help me in every area and what was a very difficult time for me they always gave me support or pointed me in the direction of someone could help me. I believe I'm alive today because of the prompt service you provided me I would definitely recommend you and have opted to keep both girls on my policy even though their both married. Excellent service all round… Read Full Review

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★★★★☆

“Affordable cover”

Written on: 02/03/2017 by Reganma455 (1 review written)

I was looking for for affordable essential cover, but had no idea if this would be too extravagant. The telephone advisor was very helpful, and keen to understand my requirements. I explained what I could afford on a low, and fluctuating income, and the cover was tailored to my needs. We went through various options, and I could calculate if it fitted into my budget. I had a few days to think it over, before I committed myself. It gives me peace of mind. … Read Full Review

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★★★★★

“Dentist option”

Written on: 02/03/2017 by samsmithe64 (1 review written)

i wear contacts and had £200 back from them last year. I had 300 back for my dentist too and my policy was only £760 a year. I don't know how they make money but im not complaining. once they had the receipts they were really fast getting the money into my account. haven't needed to used the rest of the policy but seems amazing so far and the chaps on the phone are good lads… Read Full Review

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★★★★★

“My care”

Written on: 26/02/2017 by RaidenDominguez191 (1 review written)

Various members of the team and a couple of ladies on the phone have been fantastic, supportive and happy to discuss my care with their managers, e.g seeing if my insurance would cover treatment at an NHS hospital as procedure was not available at my local Nuffield. Customer service was great, empathy shown and really good at communicating the various stages being undertaken… Read Full Review

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