Health On-Line Reviews - www.health-on-line.co.uk

★★★★☆
3.7 / 5
348
70% of users recommend this
  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
Health On-Line www.health-on-line.co.uk - Ask a question now

Media Gallery for Health On-Line www.health-on-line.co.uk

Health On-Line www.health-on-line.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★☆

“Helpful and informative ”

Written on: 01/12/2016 by Allen81 (1 review written)

I don't type fast so this is short, clear questions and explicit answers suggested… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★★★★☆

“Fine By Me!”

Written on: 25/11/2016 by KassandraStone1947 (1 review written)

Phone contact was pleasant, respectful and friendly. He was clear in his explanations & helpful in answering any questions that were pertinent to me. He was able to easily tailor make a policy to be fine for me. Paper work downloaded was long necessarily but easy to understand (but have yet to need to use it!) All appears to be what I wanted… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★☆☆☆☆

“terrible service”

Written on: 25/11/2016 by Kidd74 (1 review written)

every time one wants to contact you services it takes ages. once is done the answers to our questions have no sense. when we send a claim it take over months to get the reimboursement if any. if one is refer to an specialist by our GP to recover the very hugh amount charge by the specialist takes ages if you are lucky. You should pay directly the specialist and not the policy holder. unless you change that I will cancel our policy with… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com

Customer-Care's Comment

Written on: 29/11/2016

Thank you for taking the time to share your review, we are very sorry to hear about your experience and would like to speak with you to discuss your concerns. Unfortunately we are not able to track your policy directly online, so therefore we would be very grateful if you could contact our Claims team.

Please send us your policy details and quote 'Review Centre' in the subject line of your email and one of our Customer Care Consultants will contact you as soon as possible to discuss your experience with us.

Apologies once again, we look forward to hearing from you soon.

Kind regards,
Lorna
The Health-on-Line Team

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“New Policy”

Written on: 25/11/2016 by Pablop357 (1 review written)

Good, clean communication. Came back with several options. Got the package I wanted in the end… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★★★★★

“Easy and well explained process”

Written on: 24/11/2016 by FrankMoody480 (1 review written)

Very easy to deal with over the phone. A range of options were explained and easily understood. Never once felt pressured to make a more expensive purchase than I needed. I am fit and healthy touch wood so only needed a basic level of cover. Am happy with the price and choice of provider… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★★★★☆

“Satisfied but mixed messages re billing”

Written on: 24/11/2016 by Robinson435 (1 review written)

Generally I have found health on line a lpleasant company to deal with as the advisers are always polite and helpful. However a recent claim proved to be very frustrating as I was being informed on line that I need not pay a certain amount and yet I was being asked to pay this same amount by an adviser. After a bit of 'detective ' work the online message was deemed a 'system error' but it would have been much less frustrating if this had been pointed out to me much earlier in the process… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★★★★☆

“value for money”

Written on: 22/11/2016 by DemarionCarson (1 review written)

So far I have found everybody very helpful. The policy has been adjusted to my needs and at a price I can afford. I had to make a claim this year and so far everything is OK. However the statements could be more detailed as I would like to check that it agrees with what I think has been done… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★★★★★

“Professional, Beautiful and Great”

Written on: 22/11/2016 by LaughterLines (1 review written)

Our introduction was very friendly and soon became a long lost friend. Every action about work was excellent. I can truely say," I was very happy overall". She is my confidant on issues and we converse as if we had known each for years. Thankyou. Repects… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★★★★★

“Quick, efficient”

Written on: 22/11/2016 by Pollardsf148 (1 review written)

We have just bought a stand-alone Child Health Insurance for my daughter. First I received a quote. Then, due to the fact the company's policy is not to give advice on how their coverage compare to the others, I had to call an independent adviser to help me to find an insurance that would work for us. The adviser recommended AXA for our needs and I contacted Health-on-line to get a quote for that specific package. It only took a couple of phone calls to set up an account. Our Account manager… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★★★★★

“My Opinion”

Written on: 21/11/2016 by Lake110 (1 review written)

Although I very fortunately haven't used my private health care I love how they send me emails keeping me up to date with what is going on. Also I used to a private medical secretary and never had any problems when dealing with AXA PPP unlike some private health schemes - hence my choice … Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★★★★★

“I have been with PPP for many years, but recently have...”

Written on: 18/11/2016 by Farnsworth12 (1 review written)

I have been with PPP for many years, but recently have changed to one of your new policies. My contact, was absolutely fantastic, kind, friendly and very professional. Everything was explained simply and clearly. Thank you … Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★★★★★

“Varicose Veins treatment”

Written on: 17/11/2016 by KennedyMorgan361 (1 review written)

Very happy with all aspects of health on line from time of 1st phone call, very helpful and polite staff who were very efficient and informative… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★★★★☆

“Persistent which is good ”

Written on: 17/11/2016 by Chapmanwh85 (1 review written)

I can only thank you for being persistent with your calling me. This is something I needed to do however did not have time to address. I am so pleased that I actually managed to sort this out over the telephone. The gentleman was very informative and extremely helpful explaining everything about the benefits and pitfalls of the policies on offer. Very pleased and would recommend this company any time… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★★★☆☆

“Felt a bit pestered.”

Written on: 17/11/2016 by JaxTempleton9 (1 review written)

I liked the fact that I got a prompt call after my initial enquiry but I got numerous calls they would not leave voicemail messages or any way of contacting them so I did feel a bit pestered. It would have been better if they left details for me to contact them when convienient. The person I dealt with was nice enough but I was disappointed not to get a paper copy of the documents. They also wanted to arrange a follow up call which I thought was pretty pointless - maybe I can use that to ask… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★★★★★

“First claim”

Written on: 11/11/2016 by Maggier2hh (1 review written)

I am a new customer ~ this is my first claim ~ spoke to Customer Services ~ excellent advice ~ polite helpful ~ very impressed ~ claim went through very quickly and received a cheque ~ no fuss absolutely pain free !! Many Thanks ~ so glad I took out this insurance ~ I feel comfortable that I am covered and can rest easy if I am ill… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★★★☆☆

“Claim review”

Written on: 11/11/2016 by axFry58 (1 review written)

I recently made my first claim. When I sent my email, I didn't get a response to confirm receipt neither did I get an answer to a question I'd asked in the email. Following that I received no update on how my claim was progressing. Two weeks later I called myself to get an update, and now understand it was accepted and I should get a cheque in the next few days. The communications could be a lot better, this service wasn't what I was expecting from such a huge company… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com

Customer-Care's Comment

Written on: 11/11/2016

Thank you for taking the time to share your review, we are very sorry to hear about your experience and would like to speak with you to discuss your concerns. Unfortunately we are not able to track your policy directly online, so therefore we would be very grateful if you could contact our Claims team.

Please send us your policy details and quote 'Review Centre' in the subject line of your email and one of our Customer Care Consultants will contact you as soon as possible to discuss your experience with us.

Apologies once again, we look forward to hearing from you soon.

Kind regards,
Lorna
The Health-on-Line Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Very good and professional indeed.”

Written on: 09/11/2016 by VerySatisfiedCustomer. (1 review written)

As someone in business who gets many telephone calls per week with people trying to sell me something or other, I am experienced at receiving them. Most I dismiss. However, the chap I dealt with at this company (initials S.M) really was top class. He answered all my queries and on the one point he needed to check out with another department, he got straight back to me as he said he would. It really was a pleasure to have dealt with him on my and my Wife and Son's Health Policy and I told him… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★★★★★

“Healthcare policy”

Written on: 09/11/2016 by Hatch250 (1 review written)

Easy to set up with a helpful, knowledgeable consultant setting up my policy. Super efficient! He matched my existing policy with a new policy at a lower premium. Highly recommend… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★★★★★

“Excellent and Friendly Customer Service”

Written on: 08/11/2016 by kzCurran320 (1 review written)

I chose Health Online due to the excellent Customer Service I received from them whilst I was making up my mind. The advisor was patient and helpful and could not do enough for me. I did not feel pressured in any way and when I asked her to call me back at a specific time she did so. She even put me on hold for 5 minutes whilst I sorted something out at home so we could continue the call without having to go through the security again. Fantastic Service… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★★★★☆

“Good service and welcome to health online”

Written on: 03/11/2016 by Wooten95 (1 review written)

Only just joined Health Online but so far the experience of joining and getting the information i required has been positive… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
overview
Compare Healthcare Providers with ActiveQuote.com