Health On-Line Reviews - www.health-on-line.co.uk

★★★☆☆
3.4 / 5
134
63% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★★★★★

“Fantastic service”

Written on: 28/08/2015 by Cooke151 (1 review written)

Throughout my ongoing claim all the claims advisors had been very understanding and brilliant… Read Full Review

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★★★★★

“my experience”

Written on: 25/08/2015 by malachigough (1 review written)

the health plan was explained very clear and professionally including any legal or jargon words or conflicts of the heath plan. And no pressure of selling the policy were admitted during the conversation.The health product was easily explained and outlining the benefits of having a health plan in today's economics and living styles.The health plan gives me piece of mind if anything might happen in terms of medical issues that require immediate attention of diagnosis.I liked the ease of how the… Read Full Review

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★★★★☆

“my health on line experience”

Written on: 19/08/2015 by jchoppen (1 review written)

A recent unexpected health issue causing myself and my family much anxiety, has been made considerably easier with the helpfulness and efficiency of your staff. They were able to help me to find an appropriate specialist who was able to give a diagnosis quickly. Thanks to this I am now embarking on a course of treatment which will considerably improve my condition… Read Full Review

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★★★★★

“Very helpful staff who listened to my needs and found...”

Written on: 19/08/2015 by nlKoenig490 (1 review written)

Very helpful staff who listened to my needs and found the right solution… Read Full Review

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★★☆☆☆

“Request authorisation of treatment”

Written on: 19/08/2015 by Thornton264 (1 review written)

I was attempting to get approval for treatment following a benign melanoma four years ago. At first I was told that it would not be possible because I hadn't had follow up treatment. This was untrue. I asked to speak to a manager whom I spoke to briefly at the end of the working day. He said he would call me back the next day and asked what time would be convenient. I said 11am. I received no call and had to speak to two other people before I was able to secure approval for what should have… Read Full Review

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★★★★☆

“Very helpful”

Written on: 19/08/2015 by amJones83 (1 review written)

My query regarding my health insurance package was quickly dealt with meaning I got a far better deal than previously… Read Full Review

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★★★★☆

“I am absolutely happy with the service provided .”

Written on: 12/08/2015 by Nielsen400 (1 review written)

it was a great experience talking with one of health on line insurance. It was very clear and precise and there service was immaculate. Great customer service… Read Full Review

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★★★★☆

“A very good and comprehensive service ”

Written on: 12/08/2015 by Chrishy (1 review written)

Very pleased with the help and guidance through choosing the appropriate cover needed from Bradley, I would recommend to any of my friends and family… Read Full Review

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★★★★★

“Looking for a better private health quote.”

Written on: 08/08/2015 by ZackaryVogel20 (1 review written)

The person who i spoke to was extremely helpful and came up with just the right package and cost. I have already recommended this company to all my family… Read Full Review

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★★★★☆

“it was easy peasy”

Written on: 07/08/2015 by anniedunn (1 review written)

I found the account manager most helpful and informative… Read Full Review

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★★★★★

“Very efficient”

Written on: 07/08/2015 by EnzoWoodard (1 review written)

The lady was very efficient and went through everything with me to ensure that I have the cover I need. She was very friendly and went into a lot of detail about the cover without taking up too much of my time. A very simple transaction. Thank you … Read Full Review

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★★★★★

“Brilliant Service and Listened to my needs”

Written on: 06/08/2015 by Wendy148 (1 review written)

Explained everything really clearly, had lots of options to add things on or take things off which would make it more affordable. Understood and listened to my concerns and explained options around these. Didn't rush decisions and continued to send more information about add ons. Compared to other companies felt much more that it was about providing the right service for me and my family not just about selling a policy. Very knowledgeable and professional staff. … Read Full Review

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★☆☆☆☆

“Ms”

Written on: 06/08/2015 by Iyanah8 (1 review written)

Your sale advice is very rude please cancel my policy… Read Full Review

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Healthonline's Comment

Written on: 10/08/2015

Thank you for your feedback regarding your sales experience. We are sorry this has been an unpleasant experience for you, and would like to try and resolve this. Please call us to reach one of our team, who will then be able to locate your policy details.

Kind Regards,
Health-on-Line

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★★★★★

“fantastic”

Written on: 06/08/2015 by srickwood (1 review written)

Absolutely fantastic service. Cannot fault their professionalism kindnesses and empathy on all cases utterly superb. Fully recommend… Read Full Review

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★★★★★

“Very helpfull”

Written on: 05/08/2015

Very helpful and informative, not pushed into taking this policy, agent very polite. Would recommend… Read Full Review

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★☆☆☆☆

“Ms”

Written on: 04/08/2015 by Iyanah8 (1 review written)

Your sale advice is very rude please cancel my policy… Read Full Review

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★★☆☆☆

“Requiring a GP to fill out a referral form is not...”

Written on: 28/07/2015 by AryannaMcDonough (1 review written)

We tried to use the service for our young son recently. We called the help line who said we needed to go back to the GP and get them to fill in a health online form just to initiate a referral to a specialist. It took an extra three days to achieve this and required significant time and coordination on our behalf. I have used other private health insurers through previous employers who have an easier system whereby you call up with the diagnosis and if covered will provide you with a code to… Read Full Review

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★★★★☆

“Medical insurance provision”

Written on: 22/07/2015 by Norlendweller9 (1 review written)

I particularly like the opportunity to tailor one's covet to suit one's needs and budget. The inclusion of non-age-dependent world-wide travel insurance is particularly valuable… Read Full Review

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★★★★☆

“Happy with recommendation and outcome”

Written on: 21/07/2015 by Nigeljam (1 review written)

Very pleased with the selection of products. Staff were well informed and attentive at all times. When I was promised a call it was made at the time agreed and at no time did I have to chase anyone. Even with a problem switching companies they were able to smooth out the transition keeping me informed at all times. Well worth going to Health on Line and I have already recommended them to two friends… Read Full Review

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★★★★★

“Great”

Written on: 22/06/2015 by Hatchvh38 (1 review written)

Very detailed,covers everything in clear context.Important to have in place as peace of mind when needed.As illness doesn't wait in a queue it progresses,time is important… Read Full Review

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