Health On-Line Reviews - www.health-on-line.co.uk

★★☆☆☆
2.3 / 5
33% of users recommend this
  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
Health On-Line www.health-on-line.co.uk - Ask a question now

Media Gallery for Health On-Line www.health-on-line.co.uk

Health On-Line www.health-on-line.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“I really wouldn't bother”

Written on: 11/10/2014 by Moser55 (1 review written)

I am currently trying to get e refund for a treatment I had to pay for myself. My claim was initially refused as I had been basically accused of lying on my application for cover. After asking for a copy of the recording of the telephone call in question, my claim was suddenly approved. Trying to get things sorted with these people is an absolute joke… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★★★★★

“My Claims Process ”

Written on: 10/10/2014 by CamillaDavidson256 (1 review written)

This is the second time I have had reason to use my Health-On-Line private medical insurance. I was referred from my GP to the Nuffield Health hospital back in June for a sinus operation. I was pleased that my claim was authorised in a vey short space of time and got myself booked in around my diary. After a few minor diagnostic tests my consultant suggested surgery would give me the best results. As i had a busyt week at work the following week i chose to delay my procedure to the following… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★★☆☆☆

“Residing area important”

Written on: 08/10/2014

When paying for a private policy a key selling point is efficency and consistency of the preferred provider. 3 days to find out if your claim has been authorised is too long. No consultant appointment can be made without authorisation. 24 hours is ideal. The majority of people making a claim are doing so because they have a major concern for their health and the NHS cannot accomodate an appointment quick enough. Also one person dealing dealing with your claim is preferential instead of having… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★★★☆☆

“No empathy whatsoever! ”

Written on: 02/10/2014 by Radleygirl57 (1 review written)

Priority Health. We pay for private medical cover personally,, not from a corporate perk. We hope never to claim but life happens! I recently contacted health on line re pursuing a first claim, expecting to speak to an empathetic, efficient human being. Unfortunately, empathy was not in the vocabulary of the young lady I spoke to. She was factual, yet brusque. It seemed to me as if she had little patience or tolerance; I found her whole approach patronising and unhelpful. I spoke to this… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★☆☆☆☆

“Bad first experience”

Written on: 01/10/2014

Called today – my medical records were sent by my GP last Tuesday – wasn’t aware that my medical records had to be sent pre a claim – I hope this is this is not the case with all the family ?. Not happy with the logistics and time scales of the claim. Was told this morning that the claim was with the underwriters and it could take a couple of day to resolve. I registered the issue with Axa on the 15th. I emailed the person today in Customer Care who set up my policy to complain and I… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★★★★☆

“Initial reluctance”

Written on: 29/09/2014 by Pollardth319 (1 review written)

I recently had to make a claim and was obviously a little unsure about the call never having Done this before! I found the initial response to be a little overwhelming as the person I spoke to was somewhat Aggressive end was very quick to point out that what I was asking for wasn't something I Was covered for! Trying to regain my surprise at this reaction I then explained that perhaps I wasn't articulating Quite precisely in the manner required. fortunately they then accepted my claim ! I… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★★★☆☆

“Your Staff are delightful and very helpful but the...”

Written on: 27/09/2014 by Vegacc66 (1 review written)

Your Staff are delightful and very helpful but the automated phone system poor long winded and not user friendly… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★★★★☆

“My opinion”

Written on: 26/09/2014 by october14 (1 review written)

Generally satisfied with health-on-line, helpful and polite phone enquiries and settlement of accounts. (Freephone would be very good as there were many calls to make!) I would rate it as an efficient health insurance… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★★★★☆

“ Overall service”

Written on: 26/09/2014 by joesoap12 (1 review written)

the overall customer service appears to me, to be excellent. I have never experienced any negativity and the staff have always been helpful and friendly. I have only one criticism about the way in which the hospital bills appear to be paid. I paid my specialist as part of my excess total. unfortunately, I was not informed that another bill had been paid and had to wait unknowingly for a letter from the Specialist informing me that I had failed to pay the balance. I would have expected to have… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★★★★★

“No hassle, clear information and sympathetic staff”

Written on: 25/09/2014 by Bowmanvr1989 (1 review written)

We take out insurance never hoping to actually use it, but life has a way of unexpectedly handing you a curve ball. When you are not well, the last thing you need is long queues, and no answers......well I had the most fantastic service, when I was referred to a specialist for a prognosis. I called Health-on-line and the process was explained clearly and with empathy. Emails sent to and fro, and I can now see my consultant and have the necessary tests done without the additional… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★☆☆☆☆

“Absolutely dreadful!!!”

Written on: 11/07/2014

I made the mistake of switching from AXA PPP to health care to save some money. What a mistake that was, they are truly atrocious in every way. They take forever to reply to emails, they only cover a selected few hospitals, and then limit it further by only covering certain consultants. So they might recognize the consultant you want to see, but not the hospital, or vice-versa, and then will refuse to pay. In fact they do everything they can to avoid paying, almost everything I've claimed… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★☆☆☆☆

“Don't Do It - Go To A Real Company !!”

Written on: 08/07/2014 by PeterS001 (1 review written)

If you would like to pay £110 per month and think you are covered, however when you really need them they stall, delay and eventually don't cover you - then this is the policy for you. I'm convinced they are happy to take your money, then when you claim they are happy to deny you the cover and hope you leave. This means they are quids in for nothing. Go to BUPA, PPP or anywhere but here. Just read the reviews PLEASE… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★☆☆☆☆

“AWFUL CUSTOMER SERVICE!!”

Written on: 18/05/2014

I work as an insurance coordinator for a dental office. I dread when new patients come into our office with this insurance because we know how hard we will have to fight to get their claims paid! I'd say 90% of the time they will deny claims or at least delay the processing of claims as long as they can. We rarely receive payment on a claim without having to call and follow up and argue with representatives! Whenever we need to call customer service, we can guarantee at least a 45min-1hr hold… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★☆☆☆☆

“Take too long to process Claim.”

Written on: 24/04/2014 by Tyson18 (1 review written)

Poor customer service. I am still waiting to hear from them regarding my claim. it been way over one week. I would have justed waited on the NHS, I have been with this company 2 years. I am sorry i joined them. Please consider this company for those of you who need to choose an health company… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 04/04/2014 by CoreyFord (1 review written)

I CANNOT BEGIN TO WRITE DOWN ALL THE PROBLEMS I HAVE HAD WITH THIS SO ALL HEALTH INSURANCE COMPANY, I FEEL MY CONDITION HAS BEEN FAR WORSE SINCE I HAVE BEEN DEALING WITH THEM. THEY HAVE DUCKED AND DIVED AT EVERY OPPORTUNITY. AT THE MOMENT I AM HAVING TO PAY £700.00 TO THE HOSPITAL, AS THEY REFUSE TO PAY, EVRY TIME I TRY AND SPEAK TO SOMEONE REGARDING THIS, THEY ALL SAY THE SAME THING LIKE THEY ARE READING FROM A SCRIPT. IT IS OBVIOUS TO ME YOU HAVE HAD TO HAVE HAD NO PREVIOUS MEDICAL HISTORY… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★☆☆☆☆

“Communication of hospital lists and specialist visits...”

Written on: 10/11/2013 by disgruntledbackache (1 review written)

I contacted HOL and said I was booking an appt with the locally "approved" hospital. They said fine go ahead - I had GP letter referral. I booked my appt as recommended by hospital and was then told this DR was not approved by which time I had seen him. HOL would send me an "approved" list. Did not happen so stuck with one chosen by hospital which I think got confused when I said I was with HOL underwritten by AXA which are obviously the better co. Sent for tests and the "approved"… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★☆☆☆☆

“Miss sold-don' trust this company-stay away”

Written on: 14/09/2013 by sanjayr (1 review written)

I took this polity in Feb 2013, paying £108.90 every month. Called first time in September as my GP asked me to do blood test. When I get this policy, sales person told me that unlimited diagnostics is included in the policy. When I called then to register to get blood test done, a lady said they don't cover these regular tests. The only cover I have is for teatments which is not available with NHS. I found it as big lie. I asked them to listen to the recording of sales call, they said they… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com

Meditek's Response to sanjayr's Review

Written on: 04/10/2013

No question you unwittingly signed up for this. It is always wise to examine the paperwork when it arrives as this company has a number of options to consider quietly in your armchair before taking the plunge. I am about to test them out myself!

A GP blood test should be free on the NHS unless you are not a UK resident so why put in a fatuous claim. Little wonder it was ignored.

What was the outcome of you complaint btw?

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“They let me down.”

Written on: 15/08/2013

I was originally with AXA PPP. I had a low grade brain tumour at this time. They covered me after two years. After surgery which AXA PPP paid for with no problem I was to ill to answer letters about renewal. My insurance stopped. I went in search of a health insurance for my whole family and found Health online. As soon as they mentioned being under written by AXA PPP I felt safe. I couldn't afford my whole family on another AXA PPP policy but the health online providers said they were the same… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★★★★★

“Great cover and great company!”

Written on: 09/08/2013

Saved me quite a bit of money and got me better cover both at the same time. What more can you ask?!… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
★☆☆☆☆

“They dont pay ”

Written on: 29/07/2013

Took out a top policy which i paid £107 a month have been with them now for 14 months. I have found a lummp in my right breast and my nipple has changed i made a claim and they have refused it as back in 2007 i had a indentation on my left breast even though when they sold me the policy they said as long as your are symptom free for 3 years they will cover the condition. They promise to give you an answer within 3 working days but it took me nagging and phoning to get an answer on the 4th day… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
Report this review
overview
Compare Healthcare Providers with ActiveQuote.com