Health On-Line Reviews - www.health-on-line.co.uk

★★★★☆
3.5 / 5
194
65% of users recommend this
  • Customer service

  • Value For Money

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Health On-Line www.health-on-line.co.uk

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Latest Reviews

★☆☆☆☆

“Misleading website”

Written on: 02/02/2016 by szim (1 review written)

I have been duped more than once on what you have to offer. I have not made a claim once since I signed up with your guys and in my contract and on the website I am sold that a grace period in which no claims are made on prior conditions (ie non-acute)would be sufficient to allow them. Also, I have not benefited from a no-claim discount even though it has now been 3-4 years since I joined up. Second, your website is explicit that psychiatric examination is allowed up to £1,000. All we needed… Read Full Review

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★★★★★

“Very helpful”

Written on: 24/01/2016 by NylahThomas (1 review written)

Very easy and straightforward. No problems at all. Hospital paid direct… Read Full Review

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★★★☆☆

“Health insurance companies - all the same?”

Written on: 24/01/2016 by szShelton2 (1 review written)

I have had this insurance for nearly 3 years now, and as a fit, young, healthy non-smoker, it isn't the cheapest policy available. The one time I did have to calm, it was very complicated - and I wasn't very well! I thought this was their job, to take away the pain.....literally and figuratively. I was chasing GPs and the Private Doctor's secretary for documents. In the end I had to get my wife to deal with it. Not very supportive and for what I pay a month, I would expect a lot more support… Read Full Review

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★★★★★

“Customer service was excellent”

Written on: 23/01/2016 by Angelan109 (1 review written)

My experience when I enrolled with Health on Line was excellent. My advisor was helpful, polite and courteous and nothing seemed too much trouble. I like the fact that I can contact her at any time I have an issued and she will either resolve the problem or put me onto the person I need to talk to. Having had previous private medical insurance before, I was pleasantly surprised how professional, efficient and helpful my advisor was. I haven't yet made a claim therefore I cannot comment on… Read Full Review

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★☆☆☆☆

“HOL waste my time”

Written on: 23/01/2016 by Cooperqm85 (1 review written)

by asking me to review my "recent contact with the customer service team" when I haven't had any discussion with them since June 2014 when I first took out my policy… Read Full Review

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★★☆☆☆

“No reply to messages left after dear husband passed away”

Written on: 22/01/2016 by MiaZimmerman (1 review written)

My husband passed away on the 5th December and my renewal date was at the end of Noveber. I received a letter from the secretary of the consultant asking for £250 that health on line would not pay for treatment. I notified H on line about death. I did not know that the £250 was the excess and was notified by hol. My husband died about five date to late, so need to pay the excess for the new year. I feel hol should have told me, maybe waived the money and certaintly when two members of staff… Read Full Review

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★☆☆☆☆

“health on line”

Written on: 21/01/2016 by davidlambe (1 review written)

The cost of my recent eye op was £ 2650.00 from h.o.l i received about £130.00 towards my cost health on line said if i had used thier surgeon they could have had the surgery done for £1400.00 as i would have had to pay £500.00 excess this still leaves £900.00 owing to me, it took 6 months to get to this point where they forwarded me the £130.00 in full and final settelment with no explanation as to how this measly sum was arrived at not impressed D C Lambe… Read Full Review

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★★★★★

“Cracking service and mega helpful ”

Written on: 21/01/2016 by Nigelmaeer (1 review written)

Health on line is so easy to use and every one is so nice and helpful making things so easy and effortless . Worry and stress free ! Thank you… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 14/01/2016 by benblogger (1 review written)

Extremely rude sales person on the phone! My mother enquired about a quote on-line but no longer needed one by the time they got in touch, kindly informed the salesman That a quote was no longer necessary to which he harshly replied "Bye" and abruptly hung up the phone. Get another call a week later from the same salesman, again kindly informed him that a quote was no longer needed, he then insisted that he'd spoken to me last week and I'd asked for him to ring back (which I hadn't). Again, I… Read Full Review

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★☆☆☆☆

“Talk the Talk BUT.......DONT PAY”

Written on: 24/12/2015 by karenc606 (1 review written)

Oh yes their sales team are good without a doubt. Don't be fooled. We had to see a specialist on their list who worked in an NHS hospital. My son need urgent blood tests and a speedily diagnosis so we use the NHS hospital where the approved specialist worked. HOWEVER.. despite the NHS being being cheaper it now turns out that we need to travel across London to an "approved" more expensive " clinic to get the blood tests done so the claim refuse. Totally lunacy but designed to preclude… Read Full Review

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★★★★★

“Fantastic ”

Written on: 20/12/2015 by Teresa6 (1 review written)

The lady who handled my call was first class thank you.☺… Read Full Review

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★★★★★

“helpful and peace of mind”

Written on: 20/12/2015

She was so helpful and patient with me. It was a pleasure to sign up and I felt well cared for. Great customer service and very knowledgeable. Thank you so much… Read Full Review

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★★★★★

“Very helpful and professional advice”

Written on: 19/12/2015 by SidneyMooring (1 review written)

I asked for some information on a private health policy for myself and my wife. The lady who called me was very keen to ensure I got the right product and was most helpful. She was not "pushy" in any way and made me feel comfortable throughout. I am very happy with the way it was conducted and would recommend anyone needing help choosing a health policy to speak to this lady… Read Full Review

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★★★★☆

“Very detailed as would be expected but worth doing. ”

Written on: 17/12/2015 by Kamdenb156 (1 review written)

Very detailed as would be expected but worth doing… Read Full Review

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★★★★★

“Good service”

Written on: 17/12/2015 by esVogel147 (1 review written)

Good customer service… Read Full Review

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★★★★☆

“The on line health service information I received was...”

Written on: 16/12/2015 by LindaHowell (1 review written)

The on line health service information I received was clear and precise and given in a friendly manner. I would be happy to recommend the service to a friend or family member. A good start, I hope it continues only time will tell on that. Initial satisfied customer… Read Full Review

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★★★★☆

“Just taken out a new policy”

Written on: 15/12/2015 by tqGarrett250 (1 review written)

I spoke to e very knowledgable and helpful member of staff who talked me through everything I needed to know… Read Full Review

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★★★★★

“Saved by he bell”

Written on: 09/12/2015 by Shea1971 (1 review written)

Was ready to cancel due to cost of the old policy. Received a call from the office offering an alternative policy which was in my price range. Many thanks for you explanation and call back a few days later as agreed. Have already passed details to friends as it saved me shopping around for a new policy… Read Full Review

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★★★★★

“Very nice sales service ”

Written on: 08/12/2015 by PhillipCollins (1 review written)

I was looking for health insurance after becoming self-employed this year. I found the products offered by Health Online to be affordable and what I needed. While the sales person was keen to sign me up, he didn't try to oversell me, listened to what I wanted and was very pleasant. I hope I've made the right choice. I like the online platform… Read Full Review

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★★★★★

“Easy Peasy”

Written on: 07/12/2015 by 14Garner (1 review written)

Everything went smoothly. I had a call back from the company when they aid they would call and the policy offered was the one that suited me. I would recommend this to my friends… Read Full Review

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