Health On-Line Reviews - www.health-on-line.co.uk

★★★☆☆
3.0 / 5
51% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★★☆☆☆

“Get Out Clause”

Written on: 15/01/2015 by Heidi310 (1 review written)

I got a really quick appointment with a private doctor! Who was fantastic. He would have preformed a colonoscopy within 2 weeks! But my cover has a 6 week wait clause! if the same appointment can be done on the NHS. So now have to go through the whole process again. Complete waste of time… Read Full Review

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★★★☆☆

“paperwork”

Written on: 14/01/2015 by JulieGreer (1 review written)

The main frustrating thing about starting a claim is that Health on lone want copies of medical records dating back several months which take 7-10 days to get back from my GP and is a hassle. I appreciate it is to check that the condition is not pre existing but in my sons case when he broke his tibia and fibula and needed some physio iy was obvious it was a new injury and seemed un necessary. The staff are very helpful,helpful and empathetic… Read Full Review

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★★★★★

“quick response”

Written on: 10/01/2015 by BrooklynKeegan485 (1 review written)

I have been very pleased with the response to my request for treatment. As I was referred to a cardiologist less than a week before Christmas I was very pleased that I could have all the test results before Christmas and to find that my heart was fine! The amount of paper work and calls appeared minimal and everyone responded within the tight rime scales… Read Full Review

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★☆☆☆☆

“Buyer beware - they will try to wriggle out of any claim”

Written on: 09/01/2015 by Tim_Earnshaw (1 review written)

I purchased a full policy for myself and family, 2 adults, 2 children in total, and selected the full package at a cost of around £2,500. First time I put in a claim, which was when my 18 month old daughter was diagnosed with a serious heart condition, it was rejected. The basis for the rejection? She had a slow heart rate when she was in the womb which is a SYMPTOM of the condition she now has, even though at birth the condition she now has was ruled-out. At birth it was confirmed that she… Read Full Review

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★★★★★

“Helpful and efficient service from start to finish”

Written on: 31/12/2014

I liked the fact that there were many options to cater the policy to my own personal needs. I could tweak in more ways than one to add or remove a factor I needed or didn't want. With the help of my advisor in getting the right benefits for me, all being well, I feel confident that I will get the best possible care should I ever need to claim on my policy. Here's hoping I never have to use it but I feel better knowing I now have private health care to protect me… Read Full Review

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★★★★☆

“Private health care in the u.k.”

Written on: 31/12/2014 by yyBond8 (1 review written)

I found the phone call to health on line ,very easy and informal putting me totally at ease.The member of staff was very professional answering all my questions that I had concerns about… Read Full Review

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★★★★★

“clear explanations - no pressure to buy ! ”

Written on: 30/12/2014 by Cameronvl1976 (1 review written)

Good explanations of all the health-care terms for those of us not conversant, plus good examples of what the terms may mean in practice. Did not feel pressurised to buy the policy and no harrassing phone call whilst I was considering my options… Read Full Review

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★★★★★

“My switch to Health-on-line.”

Written on: 11/12/2014 by stockserve (1 review written)

I was switching insurers so was very cautious. The young lady dealing with me was very helpful and also, very, very patient. I had many questions and needed lots of assurances but she handled everything brilliantly and kept me in the picture at all times… Read Full Review

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★★★★☆

“Very friendly and advisory staff”

Written on: 10/12/2014 by BrentWelch (1 review written)

Very friendly and advisory staff… Read Full Review

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★★★★☆

“Surprisingly Good Find”

Written on: 02/12/2014 by pinkdobbo (1 review written)

I had continued my Private Health Care Insurance with Axa PPP following redundancy as it covered my pre-existing condition. When the renewal came in, I decided to cancel owing to the cost. I was then put through to Health at Hand and spoke to a very knowledgeable lady called who confidently told me that she could help me at a far lesser cost. Having gone through all the questions with me, she was able to give me more cover than I ever had before at almost half the price!! What was not to… Read Full Review

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★★★★☆

“Made it very easy for me to say "yes". ”

Written on: 02/12/2014 by Timothy286 (1 review written)

I was very impressed with the way Health-on-line handled providing the quotation and arranging my new health insurance policy. Particularly impressive were: 1) Calling back this year exactly when I was thinking about renewal of my previous policy 2) Accepting my request to call back at another time, without being pushy 3) Calling back at exactly the agreed time 4) A measured, patient, professional yet relaxed style on the phone that developed trust and confidence 5) Ability to understand what… Read Full Review

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★★☆☆☆

“No contract send for me to read”

Written on: 30/11/2014 by Alanrobb (1 review written)

I have waited more than 10 days for my contract to be sent and read. 14 day cool off period,is this deliberate!!!!… Read Full Review

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★★★★★

“Very nice, competent assistance”

Written on: 27/11/2014 by McCrackengl334 (1 review written)

My customer service rep was very nice, not pushy and answered all my questions extensively. Felt very comfortable, as he was being very neutral, therefore not sales-y, which would have put me off. … Read Full Review

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★★★★★

“Helpful, caring and patient!”

Written on: 25/11/2014 by ColleenKellaway (1 review written)

Very helpful. Gave me a full explanation of my queries. Made telephone calls to me when she said she would! Easy transition from an "expensive" Health Insurance provider. Will tell friends about the 5-star service I have received - thank you. … Read Full Review

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★★★★☆

“overdue healthcare review”

Written on: 25/11/2014

Health on-line provided an easy, convenient way for us to review and improve our personal health care cover, which we should have done sooner but life gets in the way, and saved us a lot of money in premiums in the process… Read Full Review

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★★★★★

“Quick response when needed”

Written on: 22/11/2014 by mcSinclair118 (1 review written)

I sent the details that were required by AXA so they could decide whether I was eligible for private treatment. Without thinking that they would need time to get this sorted, I hurriedly booked my surgery at the private hospital so that I could have surgery quickly. I was then told that the hospital needed details of insurance before they would confirm the date. Accordingly I rang AXA and explained the situation. They mentioned being short staffed, but said they would try to help me. Imagine… Read Full Review

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★★★★★

“Fast and efficient ”

Written on: 20/11/2014 by Chapmandn147 (1 review written)

Very happy indeed. When one changes insurer you really step into the unknown. There was a very small problem when setting up the insurance but it was soon rectified, the reason this gets 5 stars is because let's face it things do go wrong sometimes but it's how it is put right that counts… Read Full Review

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★★★★☆

“Claim for a cataract operation”

Written on: 20/11/2014

So far my claim for treatment and approval has been helpful and speedily… Read Full Review

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★★★★★

“Thankyou Kingsley Agbo!! excellent customer service!!”

Written on: 20/11/2014 by EvaHolman424 (1 review written)

Got a call back straight away once i made a inquiry online. Spoke to a Kingsley Agbo, very friendly and efficient, Gave me points of contact and stayed in touch with me until i made my decision, did not put me under pressure, First time taking health insurance out so gave me loads of information. Also stayed in touch and kept to his word on call back 2 weeks after i had taken my policy out to make sure everything was okay. Great customer service and excellent service. Thank you Kingsley for… Read Full Review

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★★★★★

“HOLRFHVV1”

Written on: 19/11/2014 by Lacroixdz384 (1 review written)

The whole experience of dealing with all members of staff at AXA has been stress free and a 5 Star service. My claim has been dealt with quickly and without the need for endless queries. There was nothing negative to say… Read Full Review

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