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Latest Reviews

“Excellent very easy”

Written on: 01/08/2014 by Reese170 (1 review written)

Have been looking for two bedroom took me straight to what I wanted for my family the service I had was excellent hope my holiday goes as well… Read Full Review

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“Great friendly service”

Written on: 31/07/2014

All aspects covered by very friendly and efficient person who was more than happy to oblige and answer all questions in a very efficient manner… Read Full Review

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“they are the cheapest”

Written on: 31/07/2014 by 347Riley (1 review written)

nice and cheap ,great value for money especially when travelling with kids… Read Full Review

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“Great Customer Service”

Written on: 31/07/2014 by Fionaf186 (1 review written)

Very easy to use website. Great choice of hotels flights and extras. Quick straightforward booking system. Great deals would definitely use them again. … Read Full Review

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“Very very helpful when i wanted to modify my booking &...”

Written on: 30/07/2014 by JulianneNapier (1 review written)

Very good site and would recomend it to a friend .. My name is mark iv booked a room here for spain . Very helpful and easy to use… Read Full Review

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“Booking a hotel ”

Written on: 30/07/2014 by Schultzlv242 (1 review written)

Very easy to book rooms in both London And Spain Alpha rooms made it very easy to view the hotels, the rooms and the type of board required. All in all a very good process with excellent prices. I would certainly use Alpha rooms again and recommend them to a friend… Read Full Review

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“Trouble free Alphrooms”

Written on: 29/07/2014

Booked many a holiday no fuzz, no bother, easy to contact, recommend to friends, will continue booking, just keep up the good work great value rooms to suit all, as the saying goes 'just book and go'… Read Full Review

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“Plain sailing so far”

Written on: 28/07/2014

Deffinately the most competitive rates around. We compared the lot! Alpha rooms seemed to be the most straight forward and up front about what was included and what wasn't. Booking couldn't have been simpler Really looking forward to our holiday… Read Full Review

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“Very good company”

Written on: 28/07/2014 by Kellyafrancis (1 review written)

Having made a booking for a hotel with alpharooms we decide we wanted to book in a day earlier so needed to change our booking. Yes we did have to wait a bit to get through but the customer service I got from them was 2nd to none, very happyful people and explained everything.. He helped us cancel our first booking and set up the 2nd along with the return premium, everything went to plan and I received all amended emails. Very happy, thank you alpha rooms. I've used you before and will use… Read Full Review

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“Easy to Use”

Written on: 28/07/2014 by Welchvi369 (1 review written)

Great website providing the best prices I could find. Deposit scheme a big bonus - allows you to pay for hotels in instalments. Good communication via email - not too much - but just right. … Read Full Review

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“Quick, easy and cheap”

Written on: 28/07/2014 by timab111 (1 review written)

Alpha rooms are really easy quick and by far the cheapest online site to use, there is a great choice of hotels and rooms to choose from and compared to other sites I've tried alpha rooms always comes out the cheapest. Great options for paying helps with the budget so you can as much or as little as you can at the time of booking, all reviews are really helpful in deciding what hotel to choose… Read Full Review

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“Cheap as chips”

Written on: 28/07/2014 by Richardt52 (1 review written)

Have used Alpha rooms on many occasion and although I search internet for best deals I usually end up booking with Alpha. Even when I had a poor experience with a hotel abroad ( Alpha let down by local agent) they did everything possible to resolve issue. Would and have recommended to friends And family. … Read Full Review

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“Great customer service”

Written on: 28/07/2014 by Pranavs37 (1 review written)

I needed to change my original reservation and was able to do so in a quick ad efficient manner with the help of the online tool… Read Full Review

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“Easy Booking ”

Written on: 28/07/2014 by jacko6999 (1 review written)

I found that Alpharooms where an easy web to book from and also, all the information that was states was very informative and it help me in the diction making. I will be looking at the website in the future and also recommend this to family and friends… Read Full Review

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“very easy”

Written on: 28/07/2014 by lorryaust (1 review written)

I have used Alpharooms before and have had no issues at all about how to book or receiving documents I have found them very competitive on price I will use them again and I have reccommeded them to friends and work mates… Read Full Review

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“Excellent for hotels, Best rates on the Web!”

Written on: 28/07/2014 by Aedanj214 (1 review written)

Alpha Rooms made it possible for me to stay in one of my favourite hotels at almost half the price and with only a £10 deposit required. I was over the moon with this as it was booked for my 30th birthday celebrations :-)… Read Full Review

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“worst company ever”

Written on: 23/07/2014 by jai1112 (1 review written)

Worst holiday company i have ever had the displeasure to deal with! So i booked my holiday to Antalya, Turkey along with transfers to the hotel. When we arrived at the airport there was no transfer at all we were stranded for 4 hours and was forced to pay £74.00 for a taxi all the way to Alanya where our hotel was, whilst at the airport we had to call the emergency number on the transfer voucher where the most unhelpful operator lied to us saying our transfer left already and that we had a… Read Full Review

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Alpharooms's Response to jai1112's Review

Written on: 24/07/2014

Good morning,

Thank you for your feedback. Please accept my sincere apologies for the problems you had with your transfers whilst on holiday and for any stress or inconvenience this may have caused you.

Unfortunately without your itinerary reference number I cannot advise specifically, however if you have lodged a formal complaint against the transfer company then in line with the ABTA code of conduct we will endeavour to provide a response within 28 days of receipt of your letter.

Thank you for your continued patience whilst we investigate this with the provider.

Best wishes,

alpharooms.com

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“Prices good but process is harrowing!”

Written on: 15/07/2014 by bougivalbob (1 review written)

We found the perfect 4 night holiday break in Dubrovnik with good prices with Alpharooms and booked it. They took the full airfare and hotel deposit and then advised us that it may take 72 hours to check if the hotel had a room available. The money taken is NON refundable. What would we do if the hotel had no room? We called Alpharooms and spent 90 minutes on a charge line being told that we would be answered in 25 minutes. Obviously they do not bother to answer the phone and it earns them… Read Full Review

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Alpharooms's Response to bougivalbob's Review

Written on: 18/07/2014

Hello,

Thank you for your feedback.

Firstly. I am very pleased to hear that you enjoyed your holiday. Please accept my apologies for any inconvenience or worry caused by our booking process. We make live reservations with Travel Providers for which we need to have the security that we have appropriate payment from you. Your initial payment to us gives us your authority to confirm your booking with the Travel Providers, which is why we do take payment before your booking is fully confirmed.

If you make a booking request for a non-refundable room and we cannot confirm the booking then you will be refunded the full amount paid. It's once the reservation is confirmed that we cannot refund a non-refundable booking.

In regards to our Customer Service phone lines, please accept my apologies for the wait you had to endure. Our Customer Service department are working very hard to answer all queries as efficiently as they can in this busy period.

Once again, thank you for your feedback.

Best wishes,

Jessica
alpharooms.com

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“Money savers!”

Written on: 20/06/2014

I was told about this site by a friend who managed to get a better price than I could for a hotel after I'd been looking on every hotel booking site I could think of - since then I've gone on to use alpharooms.com just about every time I've needed a hotel - always checking the others too just in case and alpharooms are always cheaper (I say like I'm still surprised!). I even managed to get a room recently for a hotel where their own website (plus others) said they were sold out! Nice one… Read Full Review

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“Messed up over Hotel booking”

Written on: 15/06/2014

I'm complaining about Alpharooms, I booked my reservation on April 24, 2014 for 3 nights and 4 days at Norfolk Towers, Paddington....when arrived on the 23rd of May at the hotel around 10 pm I was told by one of the reception staff that I was booked for twin rooms which surprised me, I actually booked for double room and then he called the attention of another reception staff and said according to their database it was a twin room I booked and said he will just make the bed together so it will… Read Full Review

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Alpharooms's Comment

Written on: 16/06/2014

Good morning,

Thank you for your review.

I am very sorry to hear about the issues you encountered whilst at the hotel. I have manged to locate your booking on our system using the information you've provided in your review and I can confirm that your booking was made for the 23/05 to the 26/05. I can also see that a double room was booked. We are currently investigating your complaint with our travel provider and we aim to respond to all complaints within 28 days in line with the ABTA Code of Conduct. We are currently waiting for a response from the provider that your room was booked with.

Please be advised that every accommodation voucher is printed with our emergency contact number should you wish to contact us if there is a problem.

I sincerely hope that this can be satisfactorily resolved for you.

Best wishes,

alpharooms.com

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