AlphaRooms- Reviews - www.alpharooms.com

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Latest Reviews

“No booking, lack of contact, no refund”

Written on: 03/08/2015 by Flood1985 (1 review written)

I booked a weeklong stay in central Athens a month in advance before departure. The (full) payment went through, I received a confirmation and a voucher. Less than a week before departure, alpharooms contacted me to say that the hotel was overbooked, and they could offer alternative accommodation (same price, same standards, TWELVE kilometers away from the centre) or a refund. I asked for a refund (and rebooked accommodation via an alternative agent--I had little trouble finding hotels of the… Read Full Review

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Alpharooms's Comment

Written on: 06/08/2015

Hi,

Thank you for your feedback and for your review on Trust Pilot.

Unfortunately on some occasions reservations may have to be changed at a late stage, this is not a common occurrence and I am very sorry to hear that this happened to you.

I sincerely apologise that you did not receive our usual high level of customer service, you have provided us with very valuable feedback which will be reviewed by our user experience team.

I can see that we have now been in touch to confirm your refund so thank you for your patience.

Best wishes,

Jessica
alpharooms


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“fantastic offers available ”

Written on: 30/07/2015 by hcLindsay75 (1 review written)

I have just booked a hotel for Berlin and I was impressed with the price I have paid for myself and my partner for a four star hotel including bed and breakfast. I would recommend this site to anyone who is wanting a good deal… Read Full Review

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“Best short break”

Written on: 29/07/2015

Room was of a high standard and clean. Comfortable bed. Dining area very organised. Plenty of choice and all food was very well presented. Staff were always helpful. Will definitetly be back… Read Full Review

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“EASY TO NAVIGATE & GOOD VALUE!”

Written on: 29/07/2015 by JacksonCole398 (1 review written)

ONCE I FOUND THIS SITE, IT WAS PLAIN SAILING!! I HAD BEEN LOOKING FOR A ONE NIGHT STAY IN MALAGA....I KNEW WHERE I WANTED TO BE BUT PRICES ON OTHER WELL KNOWN SITES WERE NOT THAT CHEAP AND DIDN'T INCLUDE BREAKFAST....ALPHAROOMS WEBSITE MADE IT EASY TO SEE WHAT I WAS GETTING AND AT WHAT PRICE....WHICH WAS HALF OF ALL THE BIG SITES!!! I CLICKED TO BUY AND RECEIVED A CONFIRMATION STRAIGHTAWAY. BEING A BIT OF A TECHNO PHOBE, I FOUND IT EASY PEASY..... … Read Full Review

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“Great site to use. Quick efficient and CHEAP ! Excellent ”

Written on: 29/07/2015 by Vaughn412 (1 review written)

Great site to use. Quick efficient and CHEAP ! Excellent… Read Full Review

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“Very good site”

Written on: 29/07/2015 by ioMcCormack455 (1 review written)

Good prices and very helpful staff… Read Full Review

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“Fab experience ”

Written on: 29/07/2015 by Tobinnb338 (1 review written)

Straight forward no problems!… Read Full Review

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“My review”

Written on: 29/07/2015 by Georgiat1979 (1 review written)

I was recommended from a friend & now I recommend you to 2 of my friends which have all so booked with you… Read Full Review

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“Best Rate Every Time & So Easy to Use. ”

Written on: 28/07/2015 by Gary8118 (1 review written)

I love going on holiday but absolutely dreaded booking it, but not anymore! Since first using AlphaRooms a few years ago I'v never looked back. Right from the initial flight and destination search to finding your favourite hotel and paying, the whole process is so easy. The icing on the cake is that on every site I've searched AlphaRooms has always had the best rate every time! If you don't believe me, try it yourself. You have several payment options to take the stress out of paying for it… Read Full Review

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“Easy to book”

Written on: 28/07/2015 by MaxwellRoss (1 review written)

Simple booking and only £1 deposit. Great service so far… Read Full Review

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“helpful friendly staff”

Written on: 27/07/2015

I rang for assistance in changing my booking. A Very helpful and friendly girl was able to assist me. She was very obliging and had all the knowledge I needed. She was able to tell me exactly what was wrong and she was very polite in my mistake!!!!!!… Read Full Review

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“Multiple Room Booking”

Written on: 27/07/2015

It was so easy to book three rooms and I only needed to pay a £1 deposit… Read Full Review

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“booking”

Written on: 27/07/2015

so easy to use site to book holidays always use this company find it is always competitive and good value for money… Read Full Review

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“easy booking”

Written on: 27/07/2015 by valleyladh (1 review written)

used alpha rooms a few times...very easy to book,instant confirmation,great prices and you can pay in instalments… Read Full Review

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“Best prices on the web”

Written on: 27/07/2015 by Higg (1 review written)

So easy to book and prices were the cheapest for hotels with very low deposits… Read Full Review

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“Easy to book”

Written on: 27/07/2015 by McCann243 (1 review written)

Great selection and detail, enabling us to make a good choice that suits our needs. I hope the hotel and our holiday is as good an experience as the booking of it… Read Full Review

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“The best site for booking hotels”

Written on: 27/07/2015 by Shuj1 (1 review written)

This is the third time I have used alpharooms now and they never disappoint. Always the cheapest deals online and with the option to pay as little as £1 and the balance 2 weeks prior to your holiday it's the best choice for booking your trip. The website is so easy to use and almost all hotels are available on this website. I have just put a deposit down for my New York and Miami hotel for next year and will certainly be using alpharooms again. Also if you have a question that you can't find… Read Full Review

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“Alpha rooms are very easy to deal with great value”

Written on: 27/07/2015 by marce4 (1 review written)

I found Alpha rooms very easy to deal with, very competitive and have a large amount of accommodation to choose from. I had to change a booking and the process was very easy no hassle and they made the refund back into my account within the 3 days. As I was very happy with the service I went on to book another holiday with them. I recommended them to a girl a work and she has just returned from a fab holiday was delighted with the whole process. To be honest I was a bit worried the first time… Read Full Review

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“Bril”

Written on: 27/07/2015 by 414Ward (1 review written)

i have been using alphrooms over the past 5 years, I have had a great time at all the hotels I have stead at. When I had to contact them, they were very helpful… Read Full Review

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“Awfull company that have cost me money!”

Written on: 22/07/2015 by nevtown (1 review written)

Booked a hotel with this company a week ago and all seemed well as i received my accommodation vouchers and they took payment from my card. So off we went and booked all our excursions, visa's, car hire & transfers all with the address of the hotel booked with the lovely alpha rooms. I was then called today by a member of the customer service team who told me there had been and error with my booking and that i was no longer staying at my chosen hotel but instead 2 miles down the road in what… Read Full Review

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Alpharooms's Response to nevtown's Review

Written on: 27/07/2015

Hi,

Thank you for your

I am very sorry that you have experienced an error on your booking. Unfortunately there are occasions where technical errors may occur however I can assure you that this is not a common occurrence.

In this instance the contract which we entered into was on the basis of a technical fault. We have investigated this issue and following the advice and guidelines set by ABTA we feel that we have taken the best course of action.

In line with ABTA’s guidelines we offered a full refund of your booking or the hotel which had been booked. As this was a mistake we understand that this hotel was of a lesser standard however this is the hotel which had been paid for.

I sincerely apologise that you feel you did not receive our usual high level of customer service. I can assure you that we take your comments very seriously and they will be passed on to the relevant department.

Best wishes,

Jessica
alpharooms

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