AlphaRooms- www.alpharooms.com Reviews
Latest Reviews
★☆☆☆☆
“no aftercare service”
Written on: 19/05/2013 by Paulaogorman (1 review written)
WE HAD TO CHANGE OUR DATES THE DAY AFTER BOOKING , AND WE WERE TOLD THIS WAS NO PROBLEM THAT WE WOULD RECEIVE OUR NEW VOUCHERS SHORTLY. THIS WAS IN JANUARY. WE WENT ON HOLIDAYS 2ND MAY WITH NO VOUCHERS FOR ACCOMMODATION OR TAXIS. WE ARRIVED AT THE HOTEL AND TO FIND OUT WE WERE NOT ON THE LIST TO BOOK IN. I TRIED TO EXPLAIN THAT WE HAD CHANGED OUR DATES AND THAT ALPHAROOMS SAID THIS WAS OK. WE WERE AT THE RECEPTION FOR ALMOST AN HOUR TRYING TO EXPLAIN OUR SITUATION AND WHEN WE FINALLY GOT... (read more)
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★☆☆☆☆
“Dreadful service”
Written on: 17/05/2013
We booked a holiday to Barcelona through Alpha Rooms along with transport which we paid for up front. We wouldn't usually choose the transport option however as our flight was a late one, we had concerns about public transport. Also we weren't sure exactly where our hotel was. Unfortunately our transfer never arrived. After waiting and searching for 40min, we had no choice but to get a taxi (buses had stopped running), costing us 50 euros. This is on top of the £17.04 paid for the... (read more)
Visit alpharooms.comAlpharooms's Comment
Written on: 20/05/2013
Dear Ms Newton,
I am sorry about the delay in response to your request. As it is now the beginning of the summer season we are receiving a high number of support tickets from customers due to travel and unfortunately, as I am sure you can understand, they have to take priority.
I am sorry that your transfer did not arrive and we have raised this with our suppliers as this is not acceptable service. Your issue has now been escalated to our customer relations team who are investigating this with our supplier and will be in touch with you shortly.
Kind regards,
Victoria
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★★★★★
“good service throughout”
Written on: 14/05/2013
alpharooms service was excellent, everything went smoothly despite flight changes not of our making, transfers were sorted automatically etc. and we received confirmation of changes which gave us peace of mind. (read more)
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★★★★★
“Great booking company”
Written on: 13/05/2013 by Redangelica (1 review written)
So far I have booked twice through this company and thought price was too good to be true, but so far they have been excellent and no problems. Hope it continues as I have raved about them to friends. Hope hey keep it up. (read more)
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★★★★☆
“Good Service”
Written on: 13/05/2013
We found Alpha Rooms to be an easy site to use and the staff helpful in answering queries (read more)
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★★★★★
“GREAT SERVICE”
Written on: 03/05/2013
Have used alpharooms for several years now,excellent service never a problem,cant be beaten for price. (read more)
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★★★★★
“Cheap ”
Written on: 03/05/2013
Cheapest to book with- had no issues (read more)
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★★★★★
“Initial mistake but more than made amends”
Written on: 29/04/2013
Booked Hotel Selene Rome for a 2 night stay with Alpharooms. On arrival at Hotel staff informed us that Alpharooms had booked us in to a different Hotel with the same name but this Hotel was 40km away (genuine mistake). Very upset by the mistake we contacted Alpharooms who did their best. It was a bank holiday in Italy and most Hotels in Rome were full. After 1 hour of anxiety- thinking that we would be on the streets- Alpharooms contacted us and arranged for us to stay at another Hotel.... (read more)
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★★★★★
“easy booking”
Written on: 29/04/2013
have used alpha rooms a few times.very easy site to use .easy booking and payment.will use alpha rooms again as i got a good result looking for a holiday.would reccomend family and friends to use this site. (read more)
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★★★★☆
“very good experience”
Written on: 27/04/2013
the whole expirience with alpha rooms was excellent and no problems what more could any traveler want (read more)
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Showing 1 - 10 of 1552 Reviews
★★★★☆
“safe and in good hands”
Written on: 26/04/2013
We have booked with Alpharooms guite a few times and always recieved what we asked for,the hotel rooms have never been a disappointment or the hotels themselves, the resorts have been excellent which means for a happy holiday and a great time,its quick and easy to book on line and you get your intinery and voucher literally straight away so your not fretting we will be booking with Alpharooms in the in not the too distance future. (read more)
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★★★★☆
“Perfectly happy. Wouldn't hesitate to use again.”
Written on: 25/04/2013
Alpharooms sent all I needed via a punctual email. I was contacted to remind me of my itinary. All went very smoothly and I will be using this company again. (read more)
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★★★★★
“FIRST CLASS SERVICE AND CHOICE WITH NO PRESSURE ON BUYING”
Written on: 24/04/2013 by johnshearer1 (1 review written)
This is a perfect way to choose a holiday all the info you require at your fingertips and first class staff when you need to contact them.Acosts are tansparent with no hidden extras. (read more)
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★☆☆☆☆
“DO NOT USE”
Written on: 17/04/2013
THEY SOLD ME A ROOM THAT DID NOT EXIST - NOT ONCE BUT TWICE. THEY USED TO BE VERY HELPFUL TOO BUT IMPOSSIBLE TO GET ANY POSITIVE FEEDBACK AT TIMES NOW (read more)
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★★★★★
“It is a great hotel I will return in may 2013”
Written on: 08/04/2013
All the staff are very friendly the food is fantastic (read more)
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★★★★★
“use this site for good holidays”
Written on: 27/03/2013 by annkendall
We have used alpharooms 5 or 6 times now and will use them again. Their site is very easy to use. Best of all are their prices. The hotels always work out much cheaper when booked via alpharooms, yet you get just the same service etc as customers who have paid much more. We have never had any problems, except for the time when I did not complete the transfer booking, but the staff at the airport were very helpful and sorted this out for us, getting us a taxi etc. Our daughter was then... (read more)
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★★☆☆☆
“Inflexible”
Written on: 20/03/2013
My husband developed serious health problems since booking - asked how much it would be to cancel but they stated their 'terms and conditions' that it would be 75% of the booking fee. My parents then booked a neighbouring hotel to come and help with children and we tried to move to the same hotel as them. Alpha rooms were only prepared to change it on a half board basis only costing over £600 more! Other websites had the hotel at the same price we paid for our original booking (self... (read more)
Visit alpharooms.comAlpharooms's Comment
Written on: 03/04/2013
Hi,
I am sorry to hear about the difficulties you have encountered. Please can you email your itinerary number to alfie@alpharooms.com and I will look into your booking.
Kind regards,
Victoria
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★☆☆☆☆
“Wasn't booked in hotel!!”
Written on: 19/03/2013 by Izzoian (1 review written)
We booked a hotel in benidorm and when we got there we were not booked in. We had no idea what to do. Phoned alpha rooms and they had moved us without telling us. We were moved to a worse hotel without aircon and for the 3 nights no fresh towels or maid service. We were refused this. On arriving home I contacted alpha rooms and they tried to blame a different agent. Alpha rooms were our agent and said they "tried" to contact me. Tried isn't good enough when your sending people to another... (read more)
Visit alpharooms.comAlpharooms's Response to Izzoian's Review
Written on: 03/04/2013
Hi Ian,
I am sorry about how long this issue has taken to resolve. I believe our Customer Service team have called you and this has been resolved.
Kind regards,
Victoria
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Izzoian's reply to Alpharooms's Comment
Written on: 04/04/2013
Yes. Thank you very much for getting back to me. This has now been resolved and alpha rooms have made amends.
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★★☆☆☆
“manage your booking not reading correspondence properly!”
Written on: 16/03/2013
Used Alpharooms lots of time. Usually no problems, but last time I booked they didn´t e-mail me my accommodation vouchers. Went to ´Manage your booking´ and asked for them. They sent Accom vouchers from a previous booking that I had already been on! Obviously they had not read my e-mail properly! In the end I had to go to hotel with confirmation invoice that didn´t actually show that I had paid. (read more)
Visit alpharooms.comAlpharooms's Comment
Written on: 18/03/2013
Hi,
I am really sorry about the problems you experienced. Please can you contact us with your itinerary number. Manage my booking is an automated system so I would like to pass your problem to IT to look into.
Thanks,
Victoria
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★★★★★
“Plenty of choice & best prices”
Written on: 15/03/2013
I have used Alpharooms many times for booking accommodation on the Algarve: the website is fast and easy-to-use, and shows plenty of options. It gives good detail about the hotels and other establishments, and I have found that Alpharooms almost always offers the lowest prices. Bookings made through Alpharooms have always run smoothly, with no problems. The only negative comment I would make is that accommodation is always listed in "Bestseller" ranking: you can change this to show them... (read more)
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Showing 11 - 20 of 1552 Reviews
★★★☆☆
“Prices have suddenly increased greatly”
Written on: 11/03/2013
I have almost always used Alpharooms and have made many bookings through them. Always been thoroughly pleased until now... I had a check for some hotels we've previously enjoyed and the increase in price is just ridiculous. One hotel offered £380 in total only to now be almost £380 per person !!!!! All things must pass I guess unless Alpharooms do their upmost to be the cheapest. Instead of a few good profits get loads of small profits and you'll make more as a company.... (read more)
Visit alpharooms.comAlpharooms's Comment
Written on: 18/03/2013
Hi,
Thank you for your feedback regarding hotel prices. Unfortunately we can only offer the prices stated by the hotel to the supplier. I am not sure which hotel you are looking at but the increase could be to do with a refurbishment or transfer of management.
If you looking to stay in a particular place, why not give our team a call on 0871 911 0030, they will be happy to look for the best deals for you.
Thanks,
Victoria
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★★★★☆
“Card charges very high,”
Written on: 01/03/2013
Please oh please drop credit card charges ! I often book 6 months in advance and pay by card the whole sum, When the company is receiving the payment plus interest they should not take these card charges.Otherwise am very satisfied with all my dealings with this company.5 star if it was not for these high charges. (read more)
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★☆☆☆☆
“bad customer service”
Written on: 27/02/2013
I would not use this company again. The hotel i booked was very bad and i requested to be moved to another hotel but they left me there for over a week.I received next to nothing compensation so my holiday was ruined.will never book this company again (read more)
Visit alpharooms.comAlpharooms's Comment
Written on: 28/02/2013
I am really sorry to hear of your experience with us. Please can you provide me with your itinerary number? If you have not logged this in manage my booking please can you do this also, so it is highlighted to our customer service team.
I would like to look into this for you so please provide me with your itinerary number as soon as you can.
Kind regards,
Victoria
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★★★★☆
“Excellent service ”
Written on: 19/02/2013 by shel-dancing (1 review written)
I find alpharooms excellent. Have booked through them aboout 5 or 6 times. Website is easy to follow and use compared to other online agents. Staff are always helpful and friendly and never try to rush you off the phone if you have any quiries or problems. They have good "alpha deals of the day" sometimes ones every one can benifit from weather your looking for a cheap package or luxury package. I would definently reccommended alfa rooms to any one who is thinking of booking through them. (read more)
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★★★★★
“Fast and efficient ”
Written on: 16/02/2013
Booked through the internet as after reviewing a certain hotel on the internet saw that AlphaRooms were offering a good deal for the time I required. A straight forward easy to use booking site and ended up with what I was looking for. (read more)
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★★★★☆
“great value”
Written on: 15/02/2013
easy to navigate website. booking was simple. great value. (read more)
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★★★★☆
“Good value for money”
Written on: 15/02/2013
This is the first time i have used the alpharooms.com website and would definitely use the site again. We were looking for a hotel close to Liverpool city centre and once I saw that one of the recommended hotels was The Liner I had no hesitation in booking through the website. It was excellent value for money. I will be recommmending the site to friends and will use again. (read more)
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★★★★★
“Zentral centre stay”
Written on: 14/02/2013 by Jeanette25
On arrival we were pleasantly welcomed by the reception staff, very smoothly and swiftly, we were also upgraded free of charge to one of thier suites.The room was exceptional, very clean and equiped with more than adequate storage space. the views from the rooms covered all angles of the hotel. bed was made daily and towels were also changed as and when required, just needed to place them in the bath, toiletries and hairdryer and fridge also in room. the hotel was very central and even... (read more)
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★☆☆☆☆
“DON'T BOOK WITH ALPHA ROOMS”
Written on: 11/02/2013 by Lynniemc (1 review written)
I booked a trip to London and only had to pay 10 pound deposit plus the astronomical card charge. at the time I asked that if I had to cancel would I just lose my deposit. I was told yes. When I did have to cancel giving them over ten months notice I was told I would have to pay 20% of my total bill which worked out at nearly £170.00. I was told that I had been read out the terms and conditions. I explained that as I had asked the question and told the answer that when they quickly read... (read more)
Visit alpharooms.comAlpharooms's Response to Lynniemc's Review
Written on: 18/02/2013
Dear Lynniemc,
I am sorry to hear that you have not received our usual high standard of care on this booking.
Please can you log your complaint in manage my booking and I will ask someone to look into this for you.
Kind regards,
Victoria
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Lynniemc's reply to Alpharooms's Comment
Written on: 18/02/2013
I have already logged my complaint in manage my bookings !
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★★★★☆
“Great service very efficient ”
Written on: 03/02/2013 by Jemjjc (1 review written)
Easy booking service for someone that doesn't really use a computer!! plenty choice for hotels! Great transfer taxi service great easy service to use nice friendly and on time taxi drivers! Great when traveling with young children. Very good service and will use alpha rooms again many thanks (read more)
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Showing 21 - 30 of 1552 Reviews
★★★★☆
“Good information on the website”
Written on: 30/01/2013
Holiday sites on the internet are vast so choosing the right one has to stand out from the rest! Good value for money is always a first and then the ease of booking and being able to ask those stupid questions to someone direct is always a bonus before deciding whether or not to book with a certain company. First time I have used this site and was pleasantly impressed. Special offers will always attack anyone seeking a good holiday but the layout of the website and ease of booking is a must.... (read more)
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★★★★★
“Excellent Service”
Written on: 13/01/2013
Having used this company on numerous occasions I have no reservations in recomending and on this occasion I took advantage of the "£1 deposit option" which was excellent and there were no problems in receiving final invoice and accomodation voucher. (read more)
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★★★★★
“I am over 60 and i had no problem booking the hotel online”
Written on: 11/01/2013
For people of my age booking online can be worrying but with this site it was no problem very simple i also got a confirmation back within 5 mins.which is good (read more)
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★★★★★
“QUICK EASY SERVICE”
Written on: 03/01/2013
I used this site for the first time and found it quick and easy to book what I wanted. I would have liked to have booked parking for the car at the same time but this was not an option, [possibly due to the hotel policy]. (read more)
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★★★★☆
“Repeat User - No Problems”
Written on: 02/01/2013 by DW1968 (2 reviews written)
Have only used alpharooms.com to book accommodation & probably will again (read more)
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★★★★☆
“Couldn't be easier!”
Written on: 28/12/2012 by ChristineWhitfield
An good, straightforward booking form. Not all are this easy. It worked as it should, quite seamlessly, quite re-assuring for an elderly non tech person like me. Have you tried booking air flights lately? The bit I like best is you can hold a booking with a small deposit, and then access your account later, nearer to the booking time to complete payment. I have found Alpharooms to be consistently offering cheaper deals at the same hotels and resorts as others. Overall, a good experience. (read more)
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★★★★★
“good value holidays”
Written on: 27/12/2012 by meandhim (1 review written)
good value very helpful have used alpharooms many times no problems and will conitnue to use them.absolutly fantastic (read more)
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★★★★★
“very good experience”
Written on: 21/12/2012 by gajdos
I was very satisfied.I have used alpharooms several times and I every time was satisfied. (read more)
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★☆☆☆☆
“Very bad travel agent ( deception )”
Written on: 17/12/2012
I make booking for a hotel in Egypt. when I went to hotel, they refuse this reservation and said this price for UK citizen only. and they cancel the reservation and tell my the money should refund to your credit card through alpharooms. when I back from vacation, I make the a support ticket in alpharooms website they tell me they will not refund the money back because its your mistake you don't read term and condition page ( about 15 pages in A4 size )witch is not clear on it the prices for... (read more)
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★☆☆☆☆
“Does not reply on complaints”
Written on: 14/12/2012
Arrived in hotel at frontdesk. Hotel seems not to be booked on our name. All other persons got a drink on arrival. We stand there for 1 hour. Finally we got a room. But only 2 single beds. We where with 3. Back again to the frontdesk with all our suitcases. This hotel has not standard double/Twin rooms as mentioned in the order. We got the last room in the hotel in the cellar. No sea view. Hotel: Lopesan Costa Meloneras Resort, Gran Canaria (read more)
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Showing 31 - 40 of 1552 Reviews
★☆☆☆☆
“DO NOT EVER USE ALPHAROOMS! RUINED 2 x HOLIDAYS! ”
Written on: 06/12/2012
Well what can be said about Alpharooms….. Fairly Cheap? Well yes. But at the same time - Untrustworthy, Uncommunicable could also be said. But mainly just one thing should be said in particular DO NOT UNDER ANY CIRCUMSTANCE BOOK WITH THEM! I have never EVER dealt with a more unprofessional company…don't ruin your holiday for the sake of a few pounds off. It's honestly not worth it. I made that mistake…twice. Neively originally booking a cheap trip to Ibiza in 2010 where Alpharooms... (read more)
Visit alpharooms.comAlpharooms's Comment
Written on: 10/12/2012
Thank you for your correspondence in relation to your flight booking. Firstly, please accept my apologies that you have felt it necessary to contact us about problems that you encountered with your flight.
We appreciate any feedback about your experiences as this enables us to improve the quality of our services.
I want to address all the issues you have raised and have summarized the key points below.
We do not state on our front page that you will not be guaranteed seats together. However, when making the booking you did agree to the Airlines Terms and Conditions. We have previously advised you that the airlines conditions state that seats together cannot be guaranteed.
We are not responsible for seating on the aircraft, this is the responsibility of the carrier.
The representative you spoke to booked exactly what you requested. If guaranteed seats together were such an important factor in making your booking it is your responsibility to explicitly make this clear during the call. If you had done this the representative would have been able to advise you on this matter.
Had you asked for seats together during the call we would have been able to advise you on this matter. The responsibility lies with you to ensure you have made the correct booking.
Having investigated this matter I can confirm that no refund will be offered.
Once again, I would like to thank you for taking the time to write to us with your views. I hope that my remarks will give some assurance that your feedback has been taken seriously.
Thanks.
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Thomb's Comment
Written on: 10/12/2012
Dear Alpharooms
I'll gladly answer your points here...as with the previous correspondance we've had you do have a fantastic way of avoiding the truth in this matter.
As I stated with your staff member when I booked the trip to New York I would be travelling with my girlfriend then I think that pretty much guarantees I'll be requiring a seat with her.
I've travelled for over 15 years with many companies including Expedia, Thomas Cook, Last Minute and many more. Never EVER have they seen fit to book a party of two (after I've stated we'll be travelling together) apart.
As you've repeated this lie in our correspondance, and now see fit to reply on forums with this mistruth, then I have all the evidence I require to take this one step further.
On top of which it's frankly ludicrous why we'd require seats apart.
I am fully aware you don't intend to offer me a refund which is why I'm currently in the midst of gaining legal support against yourselves. Of which I've already gained a lot of support. It would appear I am but one of many disgruntled customers.
Please don't put up any further mistruths after my reviews. I stated I was travelling with my girlfriend and I'm frankly disgusted you're still taking it this far.
( It should also be noted your total lack of response for covering the misinformation you gave me on my baggage allowance , booking a room with twin beds instead of double in Ibiza - along with the many phone calls I had to make to your far from helpful customer services.)
Thanks..
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★☆☆☆☆
“Communication needs sorting!!”
Written on: 03/12/2012 by maree.wood (1 review written)
I booked The Magic Rock Gardens hotel several months ago in the Levante area of Benidorm as we were meeting friends who were staying a few minutes away. The Alphrooms sent an email to say that the Magic Rock was closed on the date we had booked and was closed for refurbishment so we were booked into Villa Del Mar in Poniente which wasnt the most convenient as we wanted Levante area. However the hotel looked nice so we agreed to the change. I printed off my accomodation voucher and everything... (read more)
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★★★★☆
“card charags”
Written on: 23/11/2012 by arriva
good company but will be happy when card charags are dropped (read more)
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★★★★★
“great company”
Written on: 23/11/2012
we have used alpharooms on several occasions ,never had a problem,always the best price,would recommend to anyone. (read more)
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★★★★★
“Always AMAZING.”
Written on: 23/11/2012
I do not think I have used any other booker to book my hotels in the last 5 years! The prices are always really cheap and the search is so easy to use and you can refine to all different parameters.for example, price, board, location, hotel etc. I know friends who have booked the whole package through the site, flights, transfers and accommodation and had no trouble at all. You can also like Alpharooms on facebook and they always have a competition running. One of which i won once and... (read more)
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★★★★★
“Hard to beat!”
Written on: 21/11/2012 by ericenglish1947 (2 reviews written)
Best web site ever, with hard to beat prices.i have used other sites but always return to Alpha Rooms and have never had any problems. Prices to suit all budgets.Clear and precise details of flights and accommodation offerd.I did not like credit card charge for payment of holiday,i feel this should be built in the price of the holiday.That said ,i will book again. Eric English (read more)
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★★★★★
“AlphaRooms are an excellent company, highly recommended”
Written on: 21/11/2012 by alanpoulton (1 review written)
We have booked through Alpharooms for many years now. We always find they are excellent on price, quality of accommodation on offer and service. With their abta bond we also feel very secure in booking our accommodation through them. We like the simple straight forward booking system. Also, if we book early you can pay a deposit and the remaining balance nearer the time of your holiday. We have no hesitation in recommending Alpharooms highly. (read more)
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★★★★☆
“would stay again ”
Written on: 20/11/2012
6 of us stopped here, location good, rooms good, everything in you need, we made our own breakfast and brews, went to wooky 2 for tea, this fiesta,as it was near as weather was bad a few days, towels changed 1 time but we had our own anyway.we watched a bit of tv in room had sky sports and free veiw ,internet in room as well, it has lovely pool area happy hours nice and friendly ,we had a key each which is good,felt safe very helpful, we be back (read more)
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★★★★☆
“Fast, efficient booking with a good website ”
Written on: 19/11/2012 by Ciaran375 (1 review written)
This was the first time I have booked a complete holiday package covering accommodation, flights and rental car. The website was easy to use and provided good value for money when compared to other travel agent websites. It was easy to move to cheaper flights by adjusting travel dates or airports. The accommodation was well described with good linkage to reviews. There were no disappointments as the accommodation turned out to be exactly as described. The connection to the flight booking was... (read more)
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★★★★☆
“I would reccomend”
Written on: 19/11/2012
I would reccomend to my friends. AR offers are great, lots of hotels and the pricing is wonderfull! I use AR a lot. (read more)
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Showing 41 - 50 of 1552 Reviews
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Alpharooms's Response to Paulaogorman's Review
Written on: 20/05/2013
Dear Sir,
I am sorry to hear that you were not happy with the response you received from our customer relations team. Please can you email your itinerary number to alfie@alpharooms.com.
Thanks
Alpharooms's Response to Paulaogorman's Review
Written on: 20/05/2013
Dear Mrs O Gorman,
We sincerely apologize for the embarrassment you suffered when checking it at the Broncemar. We care about all our customers and strive to ensure their holidays go smoothly. We have a dedicated phone line for any customers facing problems whilst in resort and our website is accessible from anywhere with an internet connection, so customers can send us a message via the support centre or locate the customer service number to call.
We apologize once again for the inconvenience but cannot offer any other gesture.
Kind regards,
alpharooms team