Written on: 19/08/2015 by Serenityo1993 (1 review written)
Terrible customer service!!!! Stranded in Taiwan on August 8, 2015 for 22 hrs and the staff never communicated with the passenger that our flt was delayed we to get our information by asking the airport flt info (not EVA Air staff) and also through the internet. They never offer as a hotel or any accommodation and also if you don't ask for a voucher for meals they will not give you one.....THEY DON'T DISSIMINATE ANY INFORMATION AT ALL!!!!.....this is the last time I will fly on this airline… Read Full Review
Written on: 09/05/2015 by JohnHolman473 (1 review written)
I check in to get my boarding pass on May 7, 2015 at LAX International airport in California. I told the lady at the check in counter that I this is my 3rd flight starting from May 6, 2015 (Earlier flights are Palmbeach International Airport to Newark Liberty International Airport, then Newark International Airport to Los Angeles Internatioal Airport) and that I will get my boarding pass for my two more flights from Los Angeles International Airport to Taipe International Airport and then… Read Full Review
Written on: 10/03/2015 by idivedeep (2 reviews written)
What an utterly ridiculous experience with EVA Air at Heathrow Terminal 2 this evening. My girlfriend checked in a single bag at 23kg. She then went back to check-in 10 mins later but to the check-in person next to the person she initially checked in with as that person was occupied with another passenger. We asked if she could check in her hand luggage also, so she didn't have to carry it. I was with my girlfriend and made it clear she had already checked in a bag - the second lady said it… Read Full Review
Written on: 09/09/2014 by Downey245 (1 review written)
Flew from bangkok to London on Elite Class (premium economy) .No complaints about the seat or leg room but the standard of food certainly lets the airline down. Out of London last night the dinner served shortly after take off was one of the worst meals I have had ,a large piece of dried out salmon with small hard boiled potatoes. The redeeming feature was the Haagen Daaz ice cream. It should be noted that the galley for premium economy is at the back of the plane in Economy and there only 2… Read Full Review
Written on: 10/08/2014 by MUGIMO (1 review written)
EVA changed to A321 (single aisle) for a 5 hours long flight. ((usually used for HKG-TPE)) The business class seat could not fully reclined and no leg rest. A far out cry from the previous A330 used ( laurel class). This is an international flight. Surabaya- Taipei- Surabaya. Midnight flight as well Saving cost aircraft but at the cost of the passenger's comfort. Please think of passengers' comfort as we are not cargo. The flight attendants however was very attentinve even after working both… Read Full Review
Written on: 14/06/2014 by labraodors (1 review written)
We went to Thailand in April this year, the flight was very long but we were very well looked after, I am a vegetarian they tried their best to accommodate me with a good diet, only complaint was I had veg curry for dinner and breakfast, there could have been a bigger choice, seats were very comfy and drinks were brought round all the time, very friendly staff, I would have liked to have had more up dates from the pilot, but that's only a small complaint, iam already looking to go back next… Read Full Review
Written on: 08/02/2014 by Pasky (1 review written)
I choosed flying with Eva air from Paris to Qingdao on Feb. 6 after reading positive reviews. I really have to complaint about the food: it was the sorst company, much worst than Aeroflot! Firstly, passengers kept hungry during 12 hours since lunch was served at 12 pm and dinner at 22.30 pm. Sure we got a small snack around 6 pm but that was not enough. secondly, I was very thirsty and I had to go and ask to the hostess a glass of water, the hostess was almost rude. Thirdly, I ordered a… Read Full Review
Written on: 06/09/2013 by passenger3 (1 review written)
Three passengers whom disappointed at Eva Airline My two sons and I, the three passengers had purchase three round-trip tickets from New York to Hong Kong. Our ticket numbers are 6957189070904, 6957189070905, and 6957189070906. Eva Airline included our transportation, which is a van from pick-up point to JFK airport; from Philadelphia to New York and New York to Philadelphia when we depart and arrive. When we arrived at New York with Eva Airline BR0032 on 08/15/2013. Our luggage is missing… Read Full Review
Written on: 03/08/2012 by JackRohrabaugh (1 review written)
Hello and Greetings My experience with EVA airlines was better then using words like great or just another feel good word. I have flown to so many places on so many airlines, and yes I have encountered problems in those years like anyone else. Baggage lost, ticket was wrong etc. And rude behavior most from American flight attendents. I have to single out one young lady a flight attendent that in the face of serious complications, this young lady went above and beyond. Thank you from the… Read Full Review
Written on: 15/01/2012 by Ledrakeaw (1 review written)
JUST DON'T !!!!!!! Go anywhere but this airline , you can not upgrade ever ? Service sucks and is rude ! This airline is just bad news , use china air . Much better in every way ,, Again RUUuUuUuNnnnnnnnn AWAY… Read Full Review
Written on: 17/08/2011
On a long haul 12 hour flight , the experience on board is particularly important. Service received from stewardess Minnie Chen was borderline rude and derogatory. Passengers admonished or picking up snacks at the bar followed by no drinks and food service until I pressed the bell. Had to wait long periods for her even to come to my seat. No apology but very haughty attitude. Better training on service is required or better quality checks on personnel is required… Read Full Review
Written on: 23/05/2011
We flew from London/Heathrow to Bangkok in March 2011
this was our first long haul flight so didnt really have a bench mark.
We couldnt fault the in flight service and would use eva air again. My only issue was that i found the seats very uncomfortable but in all fairness to eva I am not comfy on any length of flight. Refreshments were of a good standard and plenty of water and fruit juice to hand. Good choice of entertainment to choose from
… Read Full Review
Written on: 28/04/2011 by CandygirlUk (1 review written)
I've flown several times on Eva Air to Bangkok and have found them to be a really good airline. Flights are always at a good time in terms of departure/ arrival so not arriving at midnight! Service has definitely improved and staff are very attentive (as long as you are polite to them - I've seen people who arent and get treated badly).
People have mentioned not liking the food but I've always found it to be ok, although one option always has noodles which was an issue for my dad.
You cant… Read Full Review
Written on: 08/04/2011
what a cracking airline flew at height of liquid security scare no delays excelent service even in coach super… Read Full Review
Written on: 04/04/2011
Just flown with EVA for the first time and pleasantly suprised. I flew London to Bangkok direct, EVA were significatly cheaper than the other operators. My partner is 6'4" so flying economy is never comfortable, however he says that he had more leg room on this flight than any other economy seat he's experienced. The seats reclined further than most also. Food wasn't great, a choice of one asian and one european dish, neither were very appetising. Flights both ways were just about on time -… Read Full Review
Written on: 10/02/2011
Friendly cabbin crew except the customer service rep on the phone only thing not good in this Airline is food I know most airline have thesame problem but theirs is a little bit more bad and my other comment is since ridding this Airliner 6x already is 4 times it was most of the time it hits bad turbulence but I think it's pilot thing cause I notice some pilots of Eva have a great way of dealing with it and are able to avoid it but most of the time this is the problem I countered on more than… Read Full Review
Written on: 28/01/2011
Outstanding value for money.
Excellent flight times, very convinient. Staff exceptional.
Very happy to fly 2-3 times a year on this route and always have had a good flight.
Lounges at both LHR and BKK are very good,food is fine, quiet and comfortable and the staff are freindly and informative.
Onboard selection of food and drink is broad, and its well presented.
I have paid twice as much for flights on the same route that were of a far lower standard. I look forward to flying with Eva Air again… Read Full Review
Written on: 20/12/2010
Unfortunately we have just become a victim of the Heathrow closures. Our flight was due to leave for Bangkok at 21:20 on 18/12/2010. When we got to Heathrow the situation was complete chaos with the Eva's check-in screens just advising that check-in was suspended pending the arrival of the inbound aircraft. In the meantime the Eva check-in staff were 'milling about' behind the counter drinking coffee and taking photo's on their respective phones of the sea of human misery which confronted them… Read Full Review