This is the worst airline I have flown on. I flew RT from Houston through Taipei to Singapore. All 4 legs of my trip left late from 30min. to 90 min. each for no apparent reason then they didn't have their act together. They don't hand out any night kits on 16 hour flight, and the flight attendants were nowhere to be seen for hours at a time if you needed a drink or snack. Passengers that got on in Taipei had a shouting argument between themselves and then with staff over where they were sitting for 45 minutes. Economy seats were hard and very little leg room. (I'm only 5'5" and my knees were almost touching the seat in from of me). Plane was trashed at the end of the flight with food, blankets, pillows all over the floor. Have never seen people behave like this on a flight. I would not recommend this airline regardless of price.

Terrible customer service!!!! Stranded in Taiwan on August 8, 2015 for 22 hrs and the staff never communicated with the passenger that our flt was delayed we to get our information by asking the airport flt info (not EVA Air staff) and also through the internet. They never offer as a hotel or any accommodation and also if you don't ask for a voucher for meals they will not give you one.....THEY DON'T DISSIMINATE ANY INFORMATION AT ALL!!!!.....this is the last time I will fly on this airline. All the staff are also very RUDE.....

I check in to get my boarding pass on May 7, 2015 at LAX International airport in California. I told the lady at the check in counter that I this is my 3rd flight starting from May 6, 2015 (Earlier flights are Palmbeach International Airport to Newark Liberty International Airport, then Newark International Airport to Los Angeles Internatioal Airport) and that I will get my boarding pass for my two more flights from Los Angeles International Airport to Taipe International Airport and then Taipe International Airport to Manila International Airport in the Philippines which is my final destination). The lady at the check in counter started to weight my carry on luggage and said it is more that 7 kilos. The supervisor assigned who was a male said that the fee for luggages that are more than 7 kilos is $150.00. If I won't reduce my luggage weight to 7 kilos I need to pay $150.00 so I can check in and get my boarding pass. I said I have no more money to pay for my luggage and the supervisor ask me to come back and reduced the weight of my luggage to 7 kilos. I told the male supervisor that I have this hand carry luggage in my two earlier flights and they have not ask me to pay an amount like what this male supervisor is asking me to do. So I left the line of the check in counter and went on one side of the check in counter and seat for a few minutes. I started looking around observing what this EVA AIR check in personnels are doing to other passengers. I saw with my two eyes that they are not weighing and not imposing the same rules they were telling me on carry on luggage and telling the fee that a person need to pay for an excess weight carry on baggage that is $150.00. So I went back to the line and started again to check in so I can get a boarding pass. The check in counter that I was able to go to was beside my former check in counter. Here again the lady who was requiring me to reduce my carry baggage at first told the check in counter lady that I am getting my boarding pass d that I was with her originally but does not like to check in with her no more. The 2nd check in counter lady started weighing my bag again and said it is more than 7 kilos. I said while I was waiting for my turn in a line to get my boarding pass I saw that other check in counter personnels of EVA Air are not weighing the carry luggage and are not told to any excess weight fee of carry on luggages of $150.00. Now here I am being required to pay for my excess carry on luggage of other passengers. THE RULES IMPOSE FOR ONE PASSENGER IS NOT THE SAME RULES WHAT EVA AIR IS REQUIRING FOR ALL THE PASSENGER WHO ARE CHECKING IN I SAID. I ask the EVA AIR personnel why are they doing this to me and not being done for all the passengers checking in? She did not gave an answer and said in a whisper we will just let you check in today for the first time and she printed my boarding pass. Attached a tag on my carry on luggage and said that I could have my carry on baggage check in for free and just get it in my final destination in Manila International Airport. I SAID THIS IS MY FIRST TIME BOARDING WITH EVA AIR BUT NEXT TIME I WILL NEVER NEVER GET A FLIGHT WITH EVA AIR. EVA AIR gives the Quarantine Health and Immigration forms very late 15 minutes before the arrival at your final destination. To sum up everything EVA AIR SERVICE IS VERY POOR.

Flew from bangkok to London on Elite Class (premium economy) .No complaints about the seat or leg room but the standard of food certainly lets the airline down. Out of London last night the dinner served shortly after take off was one of the worst meals I have had ,a large piece of dried out salmon with small hard boiled potatoes. The redeeming feature was the Haagen Daaz ice cream. It should be noted that the galley for premium economy is at the back of the plane in Economy and there only 2 toilets for 64 seats.

EVA changed to A321 (single aisle) for a 5 hours long flight. ((usually used for HKG-TPE)) The business class seat could not fully reclined and no leg rest. A far out cry from the previous A330 used ( laurel class). This is an international flight. Surabaya- Taipei- Surabaya. Midnight flight as well Saving cost aircraft but at the cost of the passenger's comfort. Please think of passengers' comfort as we are not cargo. The flight attendants however was very attentinve even after working both shifts TPE-SUB-TPe

I choosed flying with Eva air from Paris to Qingdao on Feb. 6 after reading positive reviews. I really have to complaint about the food: it was the sorst company, much worst than Aeroflot! Firstly, passengers kept hungry during 12 hours since lunch was served at 12 pm and dinner at 22.30 pm. Sure we got a small snack around 6 pm but that was not enough. secondly, I was very thirsty and I had to go and ask to the hostess a glass of water, the hostess was almost rude. Thirdly, I ordered a vegetarian meal. Eva air probably tries to save money by doing an all in one diet: no salt, less calories, no sugar and vegan diet. My lunch was over spiced, also I could not eat. Eventually, the cree agreed to give me 2 small croissant to eat something. At night, I got a warm rice soup (i mean rice with water), no salt, no taste. The seats were as good as Aeroflot... I will no travel again with Eva air because of the not helpful crew and the food.

I just did a return flight from london heathrow to bangkok. 11.5 hours one way 13 hours return. Fantastic legroom and quite a comfy seat. On time and friendly staff. would i use again ? YES!

Never again!! very rude attendants,they all looked so miserable..and as for the food,well,i wouldnt serve it too my dog..

On a long haul 12 hour flight , the experience on board is particularly important. Service received from stewardess Minnie Chen was borderline rude and derogatory. Passengers admonished or picking up snacks at the bar followed by no drinks and food service until I pressed the bell. Had to wait long periods for her even to come to my seat. No apology but very haughty attitude. Better training on service is required or better quality checks on personnel is required

We flew from London/Heathrow to Bangkok in March 2011

this was our first long haul flight so didnt really have a bench mark.

We couldnt fault the in flight service and would use eva air again. My only issue was that i found the seats very uncomfortable but in all fairness to eva I am not comfy on any length of flight. Refreshments were of a good standard and plenty of water and fruit juice to hand. Good choice of entertainment to choose from

what a cracking airline flew at height of liquid security scare no delays excelent service even in coach super

Just flown with EVA for the first time and pleasantly suprised. I flew London to Bangkok direct, EVA were significatly cheaper than the other operators. My partner is 6'4" so flying economy is never comfortable, however he says that he had more leg room on this flight than any other economy seat he's experienced. The seats reclined further than most also. Food wasn't great, a choice of one asian and one european dish, neither were very appetising. Flights both ways were just about on time - service on board was efficient but not particularly 'warm'. For me, the savings made and comfort made up for service & food.

Friendly cabbin crew except the customer service rep on the phone only thing not good in this Airline is food I know most airline have thesame problem but theirs is a little bit more bad and my other comment is since ridding this Airliner 6x already is 4 times it was most of the time it hits bad turbulence but I think it's pilot thing cause I notice some pilots of Eva have a great way of dealing with it and are able to avoid it but most of the time this is the problem I countered on more than 50% of my flight with them hole next time it won't be like this again.