Dial Direct Car Insurance Reviews

★★★★☆
4.1 / 5
1203
83% of users recommend this
  • Customer Service

  • Value For Money

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Media Gallery for Dial Direct Car Insurance

Dial Direct Car Insurance

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Latest Reviews

★★★★★

“Excellent fast and professional”

Written on: 26/05/2016 by Mahervs431 (1 review written)

My experience with Dial direct is fantastic with all means, they are there to help and provide the best customer service I appreciate and value their work and believe that every one use them will did finitely feel the same… Read Full Review

Customer_Team's Comment

Written on: 26/05/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★★★

“Good value”

Written on: 24/05/2016 by Wesley104 (1 review written)

Having previously been with the same insuance company for 4 years,the price went up drastically,I made no claims or changes.seen dial direct had good reviews,thought I'd give them a go,came up with a brilliant price,and a lot of extra cover for an extra small fee,the website was easy to use,didn't have any problems getting the right policy to suit my needs,would recommend… Read Full Review

Customer_Team's Comment

Written on: 25/05/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★★★

“Dial direct now”

Written on: 24/05/2016 by DonnaSalazar180 (1 review written)

When I received my car insurance renewal, I was shocked how much it had went up so I shopped round and came across Dialdirect, I couldn't believe how much they quoted me for the same cover as my old insurers. There were no hidden extras and found the whole process easy. The staff explained in language I cound understand and I'm very happy with Dialdirect from start to finish. Highly recommend this company… Read Full Review

Customer_Team's Comment

Written on: 25/05/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with the policy cover and our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“Very Impressed would give it 10 stars”

Written on: 24/05/2016 by Coral5 (1 review written)

The best quote when I compared. The whole process was easy and the person I dealt with efficient, friendy and answered my questions in a frank understandable and polite manner. What was on offer in the policy was exactly I was looking for at a reduced price to what I had expected from quotes for other parties. I like being able to go on line and check all my details. The site is also user friendly. Well Done Dial Direct… Read Full Review

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★★★★★

“easy to apply swift response”

Written on: 23/05/2016 by IanR39 (1 review written)

easy to apply swift response guess proof of pudding will be if we ever have to claim - lets hope not… Read Full Review

Customer_Team's Response to IanR39's Review

Written on: 23/05/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“very good customer service I will recomend the company”

Written on: 21/05/2016 by rahuldilip (1 review written)

very good customer service I will recomend the company… Read Full Review

Customer_Team's Response to rahuldilip's Review

Written on: 23/05/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“Excellent service and helpful”

Written on: 20/05/2016 by KatieHarris-Alt (1 review written)

As a OAP and disabled ( but perfectly ok to drive ) I have to count the pennies but require top cover which I believe I have at a quality price. I will certainly come for a quote for my house insurance in September… Read Full Review

Customer_Team's Comment

Written on: 21/05/2016

Hi, Thank you for your review. I am pleased to hear that we could offer a policy that suits your needs at a competitive price. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★☆☆☆☆

“Inpersonable ”

Written on: 20/05/2016 by NelsonGentry (1 review written)

I scanned my PDFs ncd which were very clear, on 3 occasions I receive a generic email to say they are now t clear. Don't know what else I can do!… Read Full Review

Customer_Team's Comment

Written on: 20/05/2016

Hi, Thank you for your review. Apologies for any inconvenience the No Claims Discount process has caused. I would like to look into this for you, please could you contact our customer service team and request to speak with me. I'd be happy to help. Kind Regards, Keri

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★★★★★

“Good price for fantastic cover”

Written on: 20/05/2016

Service and cover provided with its competitive cost leaves competing companies still at the starting post!… Read Full Review

Customer_Team's Comment

Written on: 20/05/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★★★

“Great”

Written on: 20/05/2016 by qeBlack376 (1 review written)

Easy to use online from initial quote to payment and printing of documents. I would recommend to others… Read Full Review

Customer_Team's Comment

Written on: 20/05/2016

Hi, Thank you for your review. I am pleased to hear that you found the online journey easy. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“Great service uk call center. Great customer service”

Written on: 19/05/2016

Lady i spoke to was very very helpful. Answered questions fully and confirmed any details i hadnt understood. Even though she was full of cold she was clear and apologised profusely for sounding congested while we spoke. This was a UK based call center, my call was answered promptly without listentng to dreadful piped music and a computer generated voice apologising for the delay. Even better i saved over £160… Read Full Review

Customer_Team's Comment

Written on: 20/05/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★★☆

“very good no problem new what he was talking about ”

Written on: 19/05/2016 by Garcia243 (1 review written)

very good no problem new what he was talking about… Read Full Review

Customer_Team's Comment

Written on: 19/05/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“Online insurance”

Written on: 18/05/2016 by Sag17 (1 review written)

fastest and easiest company I've used highly recommend them… Read Full Review

Customer_Team's Response to Sag17's Review

Written on: 19/05/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★☆☆☆

“Conflicting Information”

Written on: 18/05/2016 by lkCarver197 (1 review written)

Online completion of the required forms and info was very straight forward and easy to carry out. There was however conflicting information concerning proof of no claims discount provision. Original forms online indicated that there would be 14 days available to provide proof. A confirmation email indicated this would be required within 6 days and a subsequent letter suggested 11 days. Clearly there is a lack of co-ordination relating to this within Dial Direct. Waiting for clarification when… Read Full Review

Customer_Team's Comment

Written on: 19/05/2016

Hi, Thank you for bringing this to our attention. Apologies for any inconvenience the No Claims Discount process has caused. I would like to look into this for you, please could you contact our customer service team and request to speak with me. I'd be happy to help. Kind Regards, Keri

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★★★★★

“I was pleased with the quote on computer and I was...”

Written on: 17/05/2016 by johnny032 (1 review written)

I was pleased with the quote on computer and I was pleased on the monthly payments as well… Read Full Review

Customer_Team's Response to johnny032's Review

Written on: 19/05/2016

Hi, Thank you for your review. I am pleased to hear that we could offer a policy to suit your needs at a competitive price. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“Surprised i got a better deal”

Written on: 17/05/2016 by kqBall208 (1 review written)

Just joined Dial Direct after 12 years with a large National Insurance company, was delighted & surprised that Dial Direct were able to offer me a superior policy cover, than the company that i had Two cars insured with for over Twelve years.will be moving my other car to Dial Direct in July when the policy ends… Read Full Review

Customer_Team's Comment

Written on: 19/05/2016

Hi. Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★★★

“Cost effective, easy self service, help and professional ”

Written on: 16/05/2016 by America33 (1 review written)

Low cost for superb cover - so many benefits that it seems amidst unbelievable. I love the online documentation and self service. In facts I have never had such full comprehensive cover and breakdown - not to mention key and tyre insurance for such a low premium. I would recommend Dial Direct to anyone. In addition - the customer service welcome call that I received from 'Maxwell' today was professionalism at its very best. Thank you… Read Full Review

Customer_Team's Comment

Written on: 19/05/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★★★

“Simple and excellent features”

Written on: 15/05/2016 by AmiyaRamirez406 (1 review written)

Extremely clear on line instructions, I am a fifty plus man who is not really online savvy but I had no problems whatsoever… Read Full Review

Customer_Team's Comment

Written on: 16/05/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★★☆

“Quick and Easy”

Written on: 13/05/2016 by Rollinsun223 (1 review written)

Really quick and easy to arrange. Received a follow-up call two days later to check everything I had arranged online was correct. Everything covered at a competetive price… Read Full Review

Customer_Team's Comment

Written on: 16/05/2016

Hi, Thank you for your review. It is great to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“Simple Easy Straitforward!”

Written on: 13/05/2016 by DeaconCoyle303 (1 review written)

A very easy application and fantastic website. Staff are very helpful and endevour to answer any questions! Highly recommended!… Read Full Review

Customer_Team's Comment

Written on: 16/05/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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