Dial Direct Car Insurance Reviews

★★★★☆
4.1 / 5
1279
83.7% of users recommend this
  • Customer Service

  • Value For Money

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Media Gallery for Dial Direct Car Insurance

Dial Direct Car Insurance

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Latest Reviews

★★★★★

“Easiest insurance purchase ever!”

Written on: 26/07/2016 by Brennan155 (1 review written)

The process was so easy, it was completed with no hassle, no having to wait for long winded paperwork or having to validate everything over the phone.... I had my full certificate of insurance immediately after completion of the payment. By far the easiest insurance purchase I have ever made. Highly recommended… Read Full Review

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★★★★★

“brill”

Written on: 26/07/2016 by peteg565 (1 review written)

best expereance on the web to date… Read Full Review

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★★★★★

“swift, satisfaction & easily concluded”

Written on: 26/07/2016 by Terinacashman (1 review written)

Was very easy from quote to completion. Communication via e-mail & phone quick & simple & very satisfactorily concluded. Savings made on current insurer, extras were made clear eg windscreen, breakdown etc. Wasn't the cheapest quote we received but on considering all extras & cover we decided that this was our best option at a very good price. If we had taken extras separately on a cheaper quote it would have been more expensive so this was by far the best value for money… Read Full Review

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★★★★★

“Car insurance at the right price”

Written on: 25/07/2016 by sme123 (1 review written)

Well priced with extras included Easy to set up online No fuss and exactly the cover I needed… Read Full Review

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★★★★★

“CAR INSURANCE”

Written on: 24/07/2016 by Hunt131 (1 review written)

ALL GOOD. NO ISSUES. GOOD COVER AND CUSTOMER SERVICE… Read Full Review

Customer_Team's Comment

Written on: 25/07/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★★★

“Wow so easy to do”

Written on: 23/07/2016

I was looking for a cheaper insurance as mine had gone up from £34 to £49 a month with my present insurer. I had not had any claims and have over 9 years No Claims. Dial direct had everything I needed including breakdown and protected no claims at almost half the price so I decided to go with them. It was so easy to change over. … Read Full Review

Customer_Team's Comment

Written on: 25/07/2016

Hi, I am pleased to hear that we could offer a policy that suits your needs at a competitive price. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“Painless car insurance transfer”

Written on: 22/07/2016

Prompt transfer of car insurance on line with no difficulty, requirements acted on rapidly & followed up with personal call to ensure all in order. Premium was not much cheaper but cover was superior… Read Full Review

Customer_Team's Comment

Written on: 22/07/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★★★

“Easy simple instructions straight forward.”

Written on: 21/07/2016 by Quinn24 (1 review written)

To purchase car insurance by dial direct was so simple and easy. The proposal form was in front of you guiding you from one part and then onto the next. There was no catches or snags just there in front of you following on from each part as it came along. Most parts of the application form was just ticks which makes it so simple. Also at any time you can go back to any part to alter or add something you may have missed. At one stage I was unsure about the payment method so I dialled the number… Read Full Review

Customer_Team's Comment

Written on: 21/07/2016

Hi, Thank you for taking the time to share your experience. I am pleased to hear that our advisor was able to assist you through the process. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★☆☆☆☆

“Help Yourselves?”

Written on: 19/07/2016 by Fantyparts (1 review written)

I did this well in advance of my policy expiring, whereupon their system asked me to select a date for instalments to be debited from my bank account. It was then debited with the first instalment almost straight away, despite my existing policy still having some time to run. I understand that a further instalment will be debited just a couple of days after the new policy starts. I don't recall agreeing to let them plunder my bank balance as they see fit, but it may have been buried… Read Full Review

Customer_Team's Response to Fantyparts's Review

Written on: 20/07/2016

Hi, Thank you for bringing this to our attention. I am sorry to hear that you are not happy with our service and would like to look into this for you. Please could you contact our customer service team and request to speak with me. Kind Regards, Keri

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★☆☆☆☆

“All seems good until you need to make a claim !!”

Written on: 18/07/2016 by trevormellows (1 review written)

Good value, nice website, friendly at renewal - uninterested incompetent when making a claim. More interested in giving details to personal injury companies than resolving claim. Falsely state on website that they take the stress out of making a claim. Reported accident 3 times then told need to speak to under writers myself - thought this was brokers job. Will not use again and would not advise anyone else to do so… Read Full Review

Customer_Team's Response to trevormellows's Review

Written on: 18/07/2016

Hi, Thank you for bringing this to our attention. I am sorry to hear that you have had a bad experience. I would like to look into this for you, please call our customer service team and request to speak with me. Kind Regards, Keri

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Trevormellows's reply to Customer_Team's Comment

Written on: 24/07/2016

Have written to customer relations really the above

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★★★★★

“My dealings with dialdirect were straight forward and...”

Written on: 18/07/2016 by Hartgo81 (1 review written)

My dealings with dialdirect were straight forward and my policy was set up very quickly. I had to phone twice and both times the young men I spoke to were very polite and helpful. There was nothing that I could have complained about… Read Full Review

Customer_Team's Comment

Written on: 18/07/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“Very simple”

Written on: 17/07/2016 by Brewerrf465 (1 review written)

It was a good quote, including some breakdown, which I topped up. Easy to do, minimum fuss. Staff very helpful… Read Full Review

Customer_Team's Comment

Written on: 18/07/2016

Hi, Than you for your review. I am pleased to hear that you are happy with the amount of cover provided. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“What a Nice Suprise!”

Written on: 17/07/2016 by 450Shaw (1 review written)

Brilliant website. Excellent paper free options. Superb staff. Affordable, excellent cover… Read Full Review

Customer_Team's Comment

Written on: 18/07/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★☆☆☆☆

“impossible comunicating”

Written on: 17/07/2016 by Tyree159 (1 review written)

i did not proceed with their offer to renew letter (car insurance) but they proceeded with their automatic renewal and debited my bank account with an increased monthly premium. They use an automated system of threats blackmail and harassment for fees outstanding?? but the system offers no facility to reply. I would question the business ethics of this lot. god help… Read Full Review

Customer_Team's Comment

Written on: 18/07/2016

Hi, Thank you for bringing this to our attention. Apologies for any inconvenience the renewals process has caused. I would like to look into this for you, please contact our customer service team and request to speak with me. Kind Regards, Keri

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★★★★☆

“Penny Pinching Company”

Written on: 15/07/2016 by Eric1968 (1 review written)

Generally very good. However, watch the final charge. An undisclosed fee is charged for payment online by credit card, even though the money is taken immediately. In my case just under a month before commencement of my policy. Not a great amount, around £1.50. Just annoying more than anything. I hope that their penny pinching will not be carried through should I ever have to make a claim!… Read Full Review

Customer_Team's Response to Eric1968's Review

Written on: 18/07/2016

Hi, Thank you for your review. Apologies for any inconvenience this charge has caused. Your feedback is appreciated and will be used to further improve our service. Kind Regards, Keri

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★★★★★

“Half the price and half the time”

Written on: 15/07/2016

Oh no! It's time to renew the car insurance and my existing insurer thinks I've won the lottery, now I have to trawl the internet for insurance at a reasonable cost, something I hate doing. But, this year it was different, I used a comarison website and quickly found directdial insurance offering me car insurance and breakdown cover at the same level as my previous insurer but at almost half the cost. As if that wasn't enough and this is a real bonus for a computer numpty like me, the… Read Full Review

Customer_Team's Comment

Written on: 18/07/2016

Hi, Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★★☆

“very good”

Written on: 15/07/2016 by ValeryMorris423 (1 review written)

purchased only based on price and cover, however girl on phone very friendly and professional… Read Full Review

Customer_Team's Comment

Written on: 18/07/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“good news insurance”

Written on: 14/07/2016 by JaxGriffin (1 review written)

very easy to follow directions for policy easy to understand quick and easy payment instructions good follow up on email and phone all in all excellent service… Read Full Review

Customer_Team's Comment

Written on: 18/07/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★★★

“Competitive pricing with RAC inclusive.”

Written on: 14/07/2016 by Anikao228 (1 review written)

Easy to fill in the internet form and pay. Not the cheapest price for basic no frills car insurance, but with the RAC cover it wins hands down. Legal cover is an extra, some other companies include it. Dial Direct still the better value… Read Full Review

Customer_Team's Comment

Written on: 14/07/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with the amount of cover provided. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★☆

“Car Insurance Renewal”

Written on: 12/07/2016 by YaretziMurphy-Alt497 (1 review written)

Hi i just recently took out car insurance with Dial Direct and was extremely pleased with how easy the website was to use and within about 10 minutes i had a policy arranged at a price i liked.The monthly instalments were easy to set up also.I will certainly renew with them next year as long as the price is right… Read Full Review

Customer_Team's Comment

Written on: 12/07/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with the online journey. We look forward to your continued custom. Kind Regards, Keri

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