Dial Direct Car Insurance Reviews

★★★☆☆
2.5 / 5
43% of users recommend this
  • Customer Service

  • Value For Money

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Dial Direct Car Insurance

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Latest Reviews

★★★★☆

“I liked the ease of sorting my insurance on line but...”

Written on: 24/12/2014 by EdwardBrennan1952 (1 review written)

I liked the ease of sorting my insurance on line but thought it was a bit OTT receiving a phone call almost immediately afterwards to confirm everything, if I had wanted to speak to someone to sort it for me I would have called the phone number instead. I cannot see the point of offering more than one way to sort out my insurance then immediately do something different… Read Full Review

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★★★★★

“Fantastic Price with everything you need”

Written on: 21/12/2014 by SuzanneF76 (1 review written)

I renewed my insurance with Dial Direct last week for another year as the renewal price was even better than the 1st year. I did get a few quotes elsewhere and no one could beat the price! Not only do I get full comprehensive insurance it includes everything for hassle free motoring including full breakdown. The online My Account is easy to use, I had to update my address in the summer and it took for 5 mins to do without needing to be on the phone, waiting in a queue for hours. When I did… Read Full Review

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★☆☆☆☆

“WORST INSURANCE COMPANY I HAVE HAD THE MISFORTUNE OF USING”

Written on: 21/12/2014 by Cadenv289 (1 review written)

They have refused my previous insurers renewal notice as proof of ncd for a car insurance poliy, which as far as I know and was told by my previous insurer, is industry acceptable. Not wanting to phone Dial Direct as they have premium rate numbers, I have constantly emailed them to get this resolved but all I keep getting in return are templated emails telling me my ncd is not acceptable and that I must provide acceptable proof or face my insurance being cancelled and being charged a £75… Read Full Review

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★★★★☆

“advertising misleading”

Written on: 20/12/2014 by 52Beasley (1 review written)

All the boxes were ticked on the front page of your quote but looking further into it you were not giving a courtesy car it was an extra purchase… Read Full Review

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★★★★★

“great service”

Written on: 20/12/2014 by Jolie217 (1 review written)

Unbelievably they answered the phone within one minute!!!!! The operator was English and very pleaseant to talk to about my needs. I had found a cheaper quote online and he then found me the same price so I could stay and not have to bother moving.. excellent :)… Read Full Review

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★★★★☆

“Straight forward value”

Written on: 20/12/2014 by Marquesl283 (1 review written)

Saved a £100 compared to my re-newal notice from old insurance company, same features and less excess...so a no brainer… Read Full Review

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★★★★★

“simple sympathetic and efficient”

Written on: 20/12/2014 by Humphrey464 (1 review written)

my car gave up the ghost, one short telephone call, rebate on its way, nice to talk to someone who was not reading a sales script and understood my predicament in an accent I could clearly understand. Currently borrowing my wife's car creating trouble and strife, in desperate need to by a replacement and dial direct will be my first port of call for a quote and come my wife's renewal dial direct will be first I have also passed on this info to my sons and friends one little downer I pay for… Read Full Review

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★★★★★

“Very Easy and Straight Forward”

Written on: 19/12/2014 by Cullenon165 (1 review written)

Great service, very good price, easy to talk to, big YES from me!… Read Full Review

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★☆☆☆☆

“WORST COMPANY I HAVE EVER USED, NEVER AGAIN!”

Written on: 19/12/2014 by gfMacKinnon284 (1 review written)

This company attract you with cheap premiums but charge you for everything. I have been charged £25 a month plus my normal premium due to a payment error, totaling £50 to date. Customer Service is poor. Will be cancelling ASAP!… Read Full Review

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★★★★☆

“car insurace review”

Written on: 19/12/2014 by Clay123 (1 review written)

I found dial direct simple to use and easy toad on extras if required. The only down side is you have no documents posted to you unless you pay extra for them… Read Full Review

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★★★★★

“great price”

Written on: 18/12/2014 by pmorgs (1 review written)

After putting my details in online to comparison websites for prices on different occasions Dialdirect came up first all the time with best value for money. Alot of the extras were included in my qoute including rac breakdown etc and was still cheaper than other qoutes. This qoute included an extra driver with two claims so i was overall happy. also an easy transaction and felt valued while speaking with them on the phone. Would recommend… Read Full Review

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★★★★★

“Good Service”

Written on: 18/12/2014 by akPower37 (1 review written)

Simple and easy to deal with, good price and lots of extra cover included in the schedule… Read Full Review

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★★★★☆

“good value for money”

Written on: 18/12/2014 by Darian459 (1 review written)

good value for money… Read Full Review

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★★★★☆

“Seem ok”

Written on: 18/12/2014 by 131Jenkins (1 review written)

Received an email stating policy had been cancelled. Error on your behalf… Read Full Review

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★★★★☆

“peace of mind insurance”

Written on: 17/12/2014

I took out car insurance and found the whole process easy and very straight forward. I found the cover required at a very reasonable price and within minutes was all set up. I have since received a courtesy call from Dialdirect nd knowing they are there should I need them.to make sure I had everything I needed and also for me to have peace of mind knowing they are there should I need them… Read Full Review

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★★★★★

“great people to deal with,offering good prices.and uk...”

Written on: 17/12/2014 by Buckleymt84 (1 review written)

great people to deal with,offering good prices.and uk based,full comprehensive ins with full rac breakdown ins,and legal Ins .All for £185.85p for rover 75 diesel… Read Full Review

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★★★★★

“Best insurance Company ”

Written on: 17/12/2014 by Gracezz376 (1 review written)

Fantastic service, helpful and very pleasant staff, no hassle insurance highly recommend. Taking out the policy was made very clear of cost and cover, changing your car not a problem because the instalments were too expensive they cancelled the policy and opened a new one so the instalments were cheaper. Also no charge to do so they are brilliant and wouldn't use anyone else now. Try them you will be pleasantly surprised. … Read Full Review

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★★★★★

“Very happy customer ”

Written on: 17/12/2014 by Jodylouise (1 review written)

I spoke to a lovely man on the phone, he got to the bottom of my query within minutes and was lovely to speak too. He made conversation while he was looking through my details so there was no awkward silences! Will definitely recommend to family and friends :)… Read Full Review

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★★★★★

“Very competitive price which included breakdown cover”

Written on: 16/12/2014 by 415Self (1 review written)

Very competitive price which included breakdown cover. Easy to apply online. I was able to use my Maestro card which avoided paying credit card charges… Read Full Review

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★★★★★

“Experience with Dial Direct for my care insurance”

Written on: 15/12/2014 by sophiebetts (1 review written)

I only recently came back from university for Christmas and was in desperate need of new car insurance as my previous insurer was expecting me to pay a ridiculous amount of money even though I had been with them for nearly 3 years and had 3 years worth of no claims discount. I searched for a new insurer on the various compare websites and could only find Dial Direct as the cheapest, most efficient insurer that covered all the aspects need for a good car insurance. They provided me with the… Read Full Review

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