Dial Direct Car Insurance Reviews

★★★★☆
4.1 / 5
1072
82% of users recommend this
  • Customer Service

  • Value For Money

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Dial Direct Car Insurance

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Latest Reviews

★★★★★

“With ease”

Written on: 04/02/2016 by NicoChapman399 (1 review written)

I found the service Really easy to use and managed to save almost half on my insurance… Read Full Review

Customer_Team's Comment

Written on: 04/02/2016

Hi, Thank you for your review. I am pleased to hear that you found the online process easy and that you are happy with your policy. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“customer service”

Written on: 04/02/2016 by 230Holmes (1 review written)

The phone call was very precise and to the point without wasting much of my time. overall,the policy is tailored to what almost all the motorists need on a daily basis… Read Full Review

Customer_Team's Comment

Written on: 04/02/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★☆

“Great for UK and EU breakdown cover, notif paying monthly”

Written on: 03/02/2016 by Johnv112 (1 review written)

Expensive for compulsory excess and an additional pay monthly fee of over £5 a month. Great if you want to take out UK and EU breakdown cover. That's quite reasonable and competitive. Do not automatically renew, that's going to cost you more, in my case, getting a new quote made the insurance about £80 a year cheaper than renewing automatically. I find that seriously annoying… Read Full Review

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★★★★★

“Best deal yet.”

Written on: 02/02/2016 by Carlislecitylad (1 review written)

Having scoured all the compare sites this seemed too good to be true, but true it is, documents to prove and more cover than my previous policy. I also saved myself £200.00 pounds. P.C… Read Full Review

Customer_Team's Response to Carlislecitylad's Review

Written on: 03/02/2016

Hi, Thank you for your review. WOW! £200 is a great saving! I am pleased that we could provide you with a policy that suits you at a more competitive price. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“Get cheaper car ins.good firm.”

Written on: 01/02/2016 by MauricioArmstrong (1 review written)

The lady I spoke to was very polite in the phone call I received.It is the first time I have been with them ,hoping it will be ok.Would recommend to all my friends and family to save them money… Read Full Review

Customer_Team's Comment

Written on: 02/02/2016

Hi, Thank you for your review, It is great to hear that you are pleased with our service and that you would happily recommend us to others. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, keri

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★☆☆☆☆

“Would never use again or recommend ”

Written on: 01/02/2016 by 214Crowley (1 review written)

I took insurance out with this company through go compare it had asked have you drove any other cars as named driver and this counted towards price when I sent through al relevant documents they came back to say was only if it was a spouse so living with one someone they did not take into consideration so I tried to cancel 4 days after insurance was purchased and they charged me £38 to cancel no 14 day colling off period and a charge for each day of been insured, I had stated that Im sure if I… Read Full Review

Customer_Team's Comment

Written on: 02/02/2016

Hi, Thank you for your review. Apologies for any inconvenience the no claims discount the no claims discount process has caused. Kind Regards, Keri

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★★★★★

“understanding listning helpful quick Fast response....”

Written on: 31/01/2016 by 372Thorpe (1 review written)

I found that Dial Direct, listen to you & understand where your coming from, they are very helpful.as well and guide you through anything your not sure of.I would recommend them even to my best friend. if there is something your not sure of their there to help an advise, the best policies for you. what ever insurance you ay require. I keeping with them. even when it comes to renuing my policy in the near future. your the best ive ever found including speaking to my wife & explaing everything… Read Full Review

Customer_Team's Comment

Written on: 02/02/2016

Hi, Thank you for taking the time to share your experience. I am pleased to hear that our advisors were able to answer any queries you had in detail to make sure you were taking out the correct cover for you. We aim for 100% customer satisfaction and it is great to know that we have achieved this with you.We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“Great service car insurance ”

Written on: 29/01/2016 by Cupcakes123 (1 review written)

Excellent service could not have been easier very competitive and cheap but could verbally my needs… Read Full Review

Customer_Team's Response to Cupcakes123's Review

Written on: 30/01/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service and your policy. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“good honest service”

Written on: 28/01/2016 by Serranofp255 (1 review written)

Easy to purchase insurance on line. Good customer service with follow up… Read Full Review

Customer_Team's Comment

Written on: 28/01/2016

Hi, Thank you for your review. I am pleased to hear that you found the online process easy and that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“Great service product and price”

Written on: 26/01/2016 by Humphrey329 (1 review written)

Great service easy setup for payment good products like breakdown cover and key cover at an affordable price and even contacted by email and phone to make sure I was happy and informed about my insurance cover.highly recommend to family and friends… Read Full Review

Customer_Team's Comment

Written on: 28/01/2016

Hi, Thank you for your review and your recommendations. It is great to hear that you are happy with your policy and our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“Gppd cover for a decent price ”

Written on: 26/01/2016 by MacKinnoniq397 (1 review written)

Found this company professional and made the process of insuring my vehicle easy and included everything I required at a good price .Phoned me a few days after my policy started to check if everything was ok .Would recommend… Read Full Review

Customer_Team's Comment

Written on: 26/01/2016

Hi, Thank you for taking the time to share your experience. It's great to hear that we have achieved our aim of 100% customer satisfaction with you. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★☆

“Very friendly helpfully advice given great customer...”

Written on: 25/01/2016 by Jennysinger (1 review written)

Very friendly helpfully advice given great customer service polite… Read Full Review

Customer_Team's Response to Jennysinger's Review

Written on: 26/01/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“Dialdirect Value for Money”

Written on: 23/01/2016 by AshtynReece344 (1 review written)

I liked the whole package which included break down cover at a cost which I can reasonably afford. I would not mind staying with Dialdirect for longer if their prices remain reasonable and cheap.Excellent customer service as well. Self service is excellent and easy to follow. I would definitely recommend this to a friend. However, I would have wanted to take Business cover but it was too expensive. Perhaps would do so in the near future if I am offered a discount… Read Full Review

Customer_Team's Comment

Written on: 25/01/2016

Hi, Thank you for taking the time to share your experience. It's great to know that you are happy with our service and that you have found the Self Service Centre easy to use. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“Excellent service”

Written on: 22/01/2016 by Garzawj350 (1 review written)

It took this insurance from go compare since then i have received excellent personal service and would reccomend this company to anyone… Read Full Review

Customer_Team's Comment

Written on: 25/01/2016

Hi, Thank you for your review and recommendations. I am pleased to hear that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★☆

“so far so good”

Written on: 22/01/2016 by Kaden241 (1 review written)

new to dialdirect but impressed so far. clear quote structure, competitive pricing and helpful follow up call. Not had to use claim service yet so have not given 5 stars as can't comment on this… Read Full Review

Customer_Team's Comment

Written on: 22/01/2016

Hi, Welcome to Dial Direct! Thank you for your review. I am pleased to hear that you are happy with the service you have received so far and we look forward to keeping up this standard throughout your time with ourselves. Kind Regards, Keri

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★★★★★

“Great service amazing ”

Written on: 22/01/2016 by ydSpears366 (1 review written)

Friendly and professional service. loved the service i received from the operator. She was very good and gave me excellent advice. A credit to your company… Read Full Review

Customer_Team's Comment

Written on: 22/01/2016

Hi, Thank you taking the time to share your experience. It is great to hear that the advisor was able to answer any queries you had and provided excellent service. We look forward to keeping up the level of service you have received so far and your continued custom. Kind Regards, Keri

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★★★★★

“QUCK EFFICIANT. POLITE”

Written on: 19/01/2016 by tommo08 (1 review written)

We found that staff was understanding. listened to us carefully. we noted that we was treated with respect. & corrispondence was easy to understand. we would both recommend your company, your company was one we found that we was treated with understandings. we would defienantyl give your company a welcome in passing onto anyone who would need or require insurance for car or home etc; you did us proud to have joined yur insurance company, even found a company that was also understanding to your… Read Full Review

Customer_Team's Response to tommo08's Review

Written on: 22/01/2016

Hi, Thank you for taking the time to share your experience and for your recommendations. We are committed to providing great customer service, it's nice to know that we have achieved this with you. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★☆☆☆

“Accepting insurance premium without explaining...”

Written on: 19/01/2016 by driveanything (1 review written)

You requested a company letter stating that I had never claimed or been in an accident with my company car for 20 years. The letter was sent by my company. I then received a letter dated 17th Jan from you stating that without this confirmation before 30th Jan I would have to pay £304.54 extra. I phoned and you agreed you had actually had the company letter but decided I could not claim a NCB because other company employees were allowed to drive the car. I fail to see the relevance of this. By… Read Full Review

Customer_Team's Response to driveanything's Review

Written on: 22/01/2016

Hi, Thank you for your review. I am sorry to hear that you are not happy with our service and that you had issues with your no claims discount being processed. If you would like me to look into this for you, I would be happy to help. Please call our customer service team and ask to speak with me. Kind Regards, Keri

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★★★★☆

“Friendly legible questions and answers, no pressure.”

Written on: 17/01/2016 by zwGreer115 (1 review written)

Friendly legible questions and answers, no pressure… Read Full Review

Customer_Team's Comment

Written on: 18/01/2016

HI, Thank you for your review. I am happy to hear that you found the process easy to understand. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“Perfect!”

Written on: 15/01/2016 by Suetricky (1 review written)

Great speedy and efficient service and fantastic prices. Would highly recommend them to my friends and family and will certainly use them to obtain prices for my other policies when they become due. Let's hope the renewal is competitive too, as with most insurers they get you in the door and are not so competitive with renewals. I hope Dial Direct are as I like their systems, so swift and transparent… Read Full Review

Customer_Team's Response to Suetricky's Review

Written on: 16/01/2016

Hi, Thank you for your review. To hear that you are happy with not only your policy but also our service is great! Thank you also for your recommendations. We look forward to providing that great service throughout this policy period and your renewal. Kind Regards, Keri

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