Dial Direct Car Insurance Reviews

★★★★☆
4.2 / 5
1801
86.8% of users recommend this
  • Customer Service

  • Value For Money

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Media Gallery for Dial Direct Car Insurance

Dial Direct Car Insurance

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Latest Reviews

★★★★★

“Great customer service and a pleasure to deal with”

Written on: 15/07/2017 by JohnTetins (1 review written)

I went on the go compare website and dial direct came up with one of the best prices to suit my needs. the lady I spoke to was very knowledgeable and nothing was too much trouble...... she put me at ease with the whole process and I liked it a lot whilst I was asking various questions she said that she really enjoyed dealing with customers like me because it kept the gray matter working and gave her something to think about whilst serving me! I took what she said as a complement because i work… Read Full Review

Customer_Team's Response to JohnTetins's Review

Written on: 17/07/2017

Hi,
We work closely with our representatives in order to provide 100% Customer Satisfaction and we are pleased to hear we have achieved this with you.
Thanks,
Dial Direct Social Team.

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★★★★☆

“Car insurance”

Written on: 13/07/2017 by Stackwh1978 (1 review written)

I applied on line through go compare.com after my previous car insurance decided they were going to increase my insurance by £16 per month. Dial direct gave me the best price overall. I would recommend this company to family and friends. Booking online was so straight forward with a follow up courtesy call. There isn't anything not to like, but to lime the deal that was offered… Read Full Review

Customer_Team's Comment

Written on: 13/07/2017

Hi,
Thank you for your 4 star review. We are glad to hear we have provided you with a competitive policy.
We also appreciate your recommendations.
Thanks,
Dial Direct Social Team.

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★★★★★

“Very professional service.”

Written on: 13/07/2017 by Rocheya192 (1 review written)

Very happy with service. Web site very easy to use. All information very clear. Quick and easy to use. Happy with products offered. A good price including breakdown cover… Read Full Review

Customer_Team's Comment

Written on: 13/07/2017

Hi,
We always aim to provide 100% Customer Satisfaction and we are pleased to hear we have achieved this with you.
Thanks,
Dial Direct Social Team.

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★★★★★

“Simple, Clear Pricing, Easy to Understand competitive...”

Written on: 13/07/2017 by Jacksoncl480 (1 review written)

Simple, Clear Pricing, Easy to Understand competitive price points. friendly customer service, curtsey calls from an advisor so give the appearance of real people and not just a faceless internet search engine. All documents are online so easy to access and print we/if required… Read Full Review

Customer_Team's Comment

Written on: 13/07/2017

Hi,
Thank you for your 5 star review. We are glad to hear you are happy with the service we have provided and we look forward to keeping up the 5 star standard.
Thanks,
Dial Direct Social Team.

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★★★★★

“Ease of obtaining insurance”

Written on: 12/07/2017

Using he dial direct website to obtain my car insurance was so easy. All add ons described in lay man terms and not confusing. Price of add ons also very good… Read Full Review

Customer_Team's Comment

Written on: 13/07/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you have had an easy online journey with us.
Thanks,
Dial Direct Social Team.

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★★★★★

“Brillant”

Written on: 11/07/2017 by Evansom483 (1 review written)

Had all the things I wanted and a very good price all easy to do online no problems with this company ncb cover,legal cover,breakdown cover all at a click so easy. Will tell all I know about this company… Read Full Review

Customer_Team's Comment

Written on: 12/07/2017

Hi,
Thank you for your 5 star review. We are glad to hear we have provided you with a competitive policy that suits your needs.
Thanks,
Dial Direct Social Team.

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★★★★★

“great savings and service”

Written on: 10/07/2017 by Rifleman08 (1 review written)

after 9 years with another insurer that did nothing but increase my policy cost I decided to compare other quotes and found dialdirect. The quote was around half the price I had been paying for car insurance. Accepting quote on line was very easy and quick, follow up call to make sure i was satisfied and quote was correct was a surprise but nice to know they cared. All round I am very satisfied with this company and would gladly recommend them and I have already done that to family and friends… Read Full Review

Customer_Team's Response to Rifleman08's Review

Written on: 11/07/2017

Hi,
We always aim to provide 100% Customer Satisfaction and we are pleased to hear we have achieved this with you.
We look forward to your continued custom.
Thanks,
Dial Direct Social Team.

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★★★★☆

“Car insureance”

Written on: 10/07/2017 by Hughes461 (1 review written)

Quick and easy to get very friendly staff All documents easy to access and no trouble at all would recommend to family and friends… Read Full Review

Customer_Team's Comment

Written on: 10/07/2017

Hi,
Thank you for your 4 star review. We are pleased to hear you have had a quick and easy journey when setting up your policy with us.
Thanks,
Dial Direct Social Team.

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★★★★☆

“Very competitive price wise. Easy to follow policy...”

Written on: 08/07/2017 by 337Ross (1 review written)

Very competitive price wise. Easy to follow policy options to suit individual needs. Can choose to upgrade/make changes at a later date free. Completed online but was called the following day by a friendly member of staff to make sure I was happy with the policy and he also explained everything in more detail. Can't fault so far!… Read Full Review

Customer_Team's Comment

Written on: 10/07/2017

Hi,
Thank you for your 4 star review. We are glad to hear we have provided you with a policy at a competitive price.
Thanks,
Dial Direct Social Team.

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★★★★★

“great to deal with great price offer more ”

Written on: 06/07/2017 by Codyr424 (1 review written)

great price compared to all the rest get more for your money great and easy to deal with : ) low deposit also available fast service to… Read Full Review

Customer_Team's Comment

Written on: 07/07/2017

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with a competitive policy and that you are happy with our service.
Thanks,
Dial Direct Social Team.

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★★★★☆

“More than happy”

Written on: 06/07/2017

Easily sorted on computer happy with the quote I got courtesy call next day but not pushing any other types of insurance… Read Full Review

Customer_Team's Comment

Written on: 06/07/2017

Hi,
Thank you for your 4 star review. We are pleased to hear you have had an easy journey when setting up your policy with us.
We look forward to your continued custom.
Thanks,
Dial Direct Social Team.

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★★★★☆

“no nonsense insurance ”

Written on: 06/07/2017 by Duggan1967 (1 review written)

simple no nonsense and affordable insurance. easy to set up with the essentials like read side assistance included… Read Full Review

Customer_Team's Comment

Written on: 06/07/2017

Hi,
Thank you for your 4 star review. We are pleased to hear we have provided you with competitive cover that suits your needs.
Thanks,
Dial Direct Social Team.

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★★★★★

“Relaxing experience. Straight forward. No difficulty”

Written on: 05/07/2017 by Somervillemv113 (1 review written)

Would recommend. Straight forward. Easy to complete. Good value… Read Full Review

Customer_Team's Comment

Written on: 05/07/2017

Hi,
Thank you for your 5 star review. We are glad to hear you have had an easy journey with us and we appreciate your recommendations.
Thanks,
Dial Direct Social Team.

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★★★★★

“Fantastic”

Written on: 05/07/2017 by Mary250 (1 review written)

I was very pleased with the service I received and it was very easy and quick to get my car insured and I would recommend you to my friends and family… Read Full Review

Customer_Team's Comment

Written on: 05/07/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you are happy with our service and we look forward to keeping up the 5 star standard.
Thanks,
Dial Direct Social Team.

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★☆☆☆☆

“Very Disappointing Call Handling”

Written on: 04/07/2017 by aldous1978 (1 review written)

Phone system very frustrating. Voice recognition doesn't work and the process is too long before you get to speak to an agent. Agent wasn't clear in providing the options with my policy and I came away more confused than when I called. Really feel the customer service is lacking… Read Full Review

Customer_Team's Response to aldous1978's Review

Written on: 05/07/2017

Hi,
Thank you for your review, I’m sorry to hear that you haven’t had a great experience with us and would really like to sort this out for you.
This certainly isn’t the customer service we aim to provide and are committed to resolving this issue for you.
Please could you call our Customer Service Department and ask to speak with our Social Team and we will see what we can do to help.
Kind Regards,
Dial Direct Social Team.

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★★★★☆

“Great Service”

Written on: 04/07/2017

Found your details via comparison site. Your agent was very helpful. Explained everything fully. Reasonably priced and quickly completed purchase… Read Full Review

Customer_Team's Comment

Written on: 05/07/2017

Hi,
Thank you for your 4 star review. We are pleased to hear our representative was able to help you with your queries and we look forward to your continued custom.
Thanks,
Dial Direct Social Team.

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★★★★☆

“Being able to insure a car at the weekend and not...”

Written on: 04/07/2017

Being able to insure a car at the weekend and not spend ages on the phone doing it is very useful. The online application was easy to follow and quick to complete. The quote was competitive too. The section on voluntary excess was slightly tricky as it wasn't clear what the compulsary excess was. Otherwise all was good… Read Full Review

Customer_Team's Comment

Written on: 05/07/2017

Hi,
Thank you for your 4 star review. We are pleased to hear you have had an easy online journey with us.
If you have any queries regarding your policy please contact our Customer Service department who will help you with this.
Thanks,
Dial Direct Social Team.

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★★★★★

“Great service and easy to use”

Written on: 01/07/2017 by Keith364 (1 review written)

I found that dial direct offered everything on the qoute I required. And the after sales service was excellent… Read Full Review

Customer_Team's Comment

Written on: 03/07/2017

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with cover that suits your needs.
Thanks,
Dial Direct Social Team.

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★★★★★

“efficient and polite”

Written on: 30/06/2017 by Thorntonpn46 (1 review written)

I found this company on a Comparison site and rang them to enquire about a Car insurance. The person who answered my call was polite helpful and efficient and we agreed the quote within a short time. Everything was explained fully and it was a very pleasant experience. Good value and easily understood… Read Full Review

Customer_Team's Comment

Written on: 30/06/2017

Hi,
Thank you for taking the time to share your experience. We are pleased to hear you are happy with the service we have provided and we look forward to keeping up the 5 star standard.
Thanks,
Dial Direct Social Team.

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★★★★☆

“First Experience of Dial Direct Car Insurance”

Written on: 29/06/2017 by Noelw244 (1 review written)

The whole experience of setting up the insurance was simple and easy and I did not experience any difficulty with logging in afterwards and uploading documents. Changes can be made to your policy easily and simply on line. I received a call to ensure that I was happy and to explain various options to me. The caller was very friendly and very efficient… Read Full Review

Customer_Team's Comment

Written on: 30/06/2017

Hi,
Thank you for your 4 star review. We are pleased to hear you are happy with our service.
We look forward to your continued custom.
Thanks,
Dial Direct Social Team.

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