Dial Direct Car Insurance Reviews

★★★★☆
4.2 / 5
1496
85% of users recommend this
  • Customer Service

  • Value For Money

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Media Gallery for Dial Direct Car Insurance

Dial Direct Car Insurance

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Latest Reviews

★★★★☆

“Car Insurance”

Written on: 07/12/2016 by MacyChristian118 (1 review written)

The price and the options seemed to be suitable for my requirements and the website relatively easy to negotiate… Read Full Review

Customer_Team's Comment

Written on: 07/12/2016

Hi, Thank you for taking the time to post a review. I am pleased to hear that you found the online journey easy to use. We look forward to your continued custom. Kind Regards, Dial Direct Social Team

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★★★★★

“Dial direct review”

Written on: 07/12/2016 by mhHoward241 (1 review written)

Excellent price, haven't made a claim yet (hopefully won't need to) . Cheaper than my old insurance and with rac cover included. How could I say no!!! Had a follow up courtesy call soon after taking out the cover with them which I thought was nice… Read Full Review

Customer_Team's Comment

Written on: 07/12/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with the level of cover provided and our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

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★★★☆☆

“Insurance renewal”

Written on: 05/12/2016 by Mrmoody (1 review written)

I found it very confusing after reading what was included in my cover I then at to pay extra for the full cover that I wanted… Read Full Review

Customer_Team's Response to Mrmoody's Review

Written on: 07/12/2016

Hi, Thank you for your review. I am sorry to hear that you found the experience confusing. If you require any details of your policy clarifying, please contact our customer service team, our advisors will be more than happy to help. Kind Regards, Dial Direct Social Team

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★★★★★

“Best quote and cover around! ”

Written on: 04/12/2016 by Riverj242 (1 review written)

The quote I was offered with Dialdirect was a fair price and had a lot to offer. I pay monthly and the instalments were manageable including the deposit. I can't say a lot more as I am a new customer and have had no dealings with Dialdirect.......hopefully I won't need to!… Read Full Review

Customer_Team's Comment

Written on: 05/12/2016

Hi, Thank you for taking the time to post a review. It is great to hear that you are happy with our policy. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

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★★★★☆

“Car Insurance Purchase”

Written on: 04/12/2016 by Patriciap18 (1 review written)

Friendly and easy going staff willing to help and putting the customer first. Was good to see. … Read Full Review

Customer_Team's Comment

Written on: 05/12/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Dial Direct Social Team

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★★★★★

“Only time can or will tell ”

Written on: 04/12/2016 by Houston204 (1 review written)

Your cover offered was outstanding value for what we were looking for . We will honestly have to wait and see how you perform before we can Make any judgement or promote after only 1 day… Read Full Review

Customer_Team's Comment

Written on: 05/12/2016

Hi, Thank you for your review. It is great to hear that you are happy with the amount of cover provided. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

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★★★★★

“Good service but expensive add on driver”

Written on: 02/12/2016 by JordanBates (1 review written)

The service and phone follow up exceptional However the cost to include 44 year old son with clean long term licence,own car etc A1 type driver was £100 ,this was just so he could take us to the airport twice per year,cheaper to et taxi,but will change requirements next year. But service follow up call very good thank you… Read Full Review

Customer_Team's Comment

Written on: 05/12/2016

Hi, Thank you for taking the time to post a review. I am pleased to hear that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

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★★★★☆

“easy to compare”

Written on: 02/12/2016 by Highlandbill (1 review written)

Obviously I dont know how good this Insurance cover will prove to be in the event of making a claim (which I hope never to do). The buying process was very straightforward & I was easily able to identify all the facts I needed to make comparisons with other quotes. I was particularly attracted to how many factors were inclusive rather than pay extra add-ons… Read Full Review

Customer_Team's Response to Highlandbill's Review

Written on: 05/12/2016

Hi, Thank you for your review. I am pleased to hear that you found the process of setting up the policy easy. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

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★★★★☆

“Good price and excellent service”

Written on: 02/12/2016 by oaCollier142 (1 review written)

Faultless service and good price, and personally rang to see if all OK… Read Full Review

Customer_Team's Comment

Written on: 02/12/2016

Hi, Thank you for taking the time to share your experience. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Dial Direct Social Team

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★★★★★

“Value and Service”

Written on: 01/12/2016 by 32Parsons (1 review written)

Purchased the 5* product as good value for money and everything is included. Courtesy call to make sure all ok is a nice touch… Read Full Review

Customer_Team's Comment

Written on: 02/12/2016

Hi, Thank you for taking the time to post a review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Dial Direct Social Team

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★★★★☆

“Happy so far”

Written on: 01/12/2016 by Dougherty414 (1 review written)

Good pricing & customer service - reasonably priced add-ons… Read Full Review

Customer_Team's Comment

Written on: 02/12/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Dial Direct Social Team

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★★★★★

“Car Insurance”

Written on: 30/11/2016 by MrLeep (1 review written)

I have to say the price and value for money you get from DialDirect is fantastic, the policy cover is good and the addons aren't ridiculous. This is my second year with DialDirect and I will always consider them for future purchases… Read Full Review

Customer_Team's Response to MrLeep's Review

Written on: 02/12/2016

Hi, Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Dial Direct Social Team

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Mrleep's reply to Customer_Team's Comment

Written on: 02/12/2016

No problem at all, these days there is far too much emphasis on negative views and experiences, I firmly believe that good quality service should also be spoken about as in many ways it's more important!

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★☆☆☆☆

“Avoid dial direct ”

Written on: 30/11/2016 by reMcLaughlin207 (1 review written)

Do not deal with this company, £75 to make a change on your insurance, auto renewal when you asked them not to. How they got Defacto 5 star I'll never know, Google them and see the complaints online… Read Full Review

Customer_Team's Comment

Written on: 02/12/2016

Hi, Thank you for bringing this to our attention. I am sorry to hear that you have had a bad experience. We would like to look into this for you, please contact our customer service team and request to speak with us. Kind Regards Dial Direct Social Team

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★★★★★

“A FAIR DEAL !!!”

Written on: 29/11/2016 by KaydenceMedeiros (1 review written)

A fair price for excellent insurance cover. Very easy to use website. Would definitely recommend to family and friends. Proof of no claims discount is a bit of a pain. I had to dig out an old policy and send a copy via e-mail. Otherwise the whole process was pretty straight forward. I have only ever had one claim in my lifetime and it was a long drawn out process to get reimbursed. Insurance companies seem to lure you in, take your cash, and then you have to fight to get a fair deal should… Read Full Review

Customer_Team's Comment

Written on: 02/12/2016

Hi, Thank you for taking the time to post a review. I am pleased to hear that you are happy with the level of cover provided and would recommend us to others. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

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★★★★★

“Easy to set up!”

Written on: 26/11/2016 by jivinjohn (1 review written)

Found dialdirect on a comparison website and their very competitive prices swung it for me - particularly as it included breakdown cover which in itself can be quite pricey. Recommended!… Read Full Review

Customer_Team's Response to jivinjohn's Review

Written on: 28/11/2016

Hi, Thank you for your review. I am pleased to hear that we could offer a policy that suits your needs at a competitive price. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

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★★★★★

“Very competative”

Written on: 26/11/2016 by Janetw353 (1 review written)

Although not very easy to complete online, very satisfied with customer service by phone… Read Full Review

Customer_Team's Comment

Written on: 28/11/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

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★★★★☆

“Follow up call for car insurance purchase”

Written on: 25/11/2016 by znGilliam451 (1 review written)

I received a call after starting a new car insurance cover and was asked several questions about the policy to make sure I understood the cover provided. The call was clear, concise and I liked that the member of staff was polite and professional. There was not any particular part I did not like… Read Full Review

Customer_Team's Comment

Written on: 28/11/2016

Hi, Thank you for taking the time to post a review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Dial Direct Social Team

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★★★★☆

“More cover free add ons and cheaper.”

Written on: 25/11/2016 by 244Sims (1 review written)

More cover free add ons and cheaper… Read Full Review

Customer_Team's Comment

Written on: 25/11/2016

Hi, Thank you for your review. I am pleased to hear that we could offer a policy that suits your needs at a competitive price. We look forward to your continued custom. Kind Regards, Dial Direct Social Team

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★★★★☆

“Pleased With Service”

Written on: 24/11/2016 by elica (1 review written)

Best thing was a reasonably priced insurance. Agent was pleasant,friendly,helpful, and explained the details of the policy well.Found everything satisfactory! Have already recommended it to a friend, and appreciate a friend having told me about it… Read Full Review

Customer_Team's Response to elica's Review

Written on: 25/11/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service and would recommend us to others. We look forward to your continued custom. Kind Regards, Dial Direct Social Team

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★★★★★

“Better than 1'stcen, ”

Written on: 24/11/2016 by Kamarik247 (1 review written)

Few days into new policy and already customer service Above and beyond all expectations. If there windscreen service takes less than 9wks and dosent require 8 calls to arrange and 2 no shows, then I may of found the one! Time will tell… Read Full Review

Customer_Team's Comment

Written on: 25/11/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

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