Dial Direct Car Insurance Reviews

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Dial Direct Car Insurance

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Latest Reviews

★☆☆☆☆

“BE WARNED, Worst company EVER”

Written on: 17/08/2014 by gqHickey473 (1 review written)

I was in a hurry to organise my car insurance, so had no time to shop around and went with dialdirect - BIG MISTAKE. They agreed to take my 5 years NCD earned in Spain into account. I told them it might take a little time to get the proof from the Spanish insurer which they said was fine, then they gave me a deadline, which after numerous calls to Spain, I finally obtained and e-mailed to them, 3 times, by the deadline. I was away from home and telephoned them to ensure everything was OK… Read Full Review

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★☆☆☆☆

“rude on phone expensive fees to change address”

Written on: 02/08/2014 by JanMcClellan (1 review written)

I recently moved and was charged an excessive fee for changing my policy details even though all my documents are online. Shortly after this I had a letter asking me to ring immediately as there was a problem with my policy. I was informed that they had discovered that I had a 3 year restricted licence (due to diabetes) and was asked why I had not disclosed this I informed them that I had informed them when I took out the policy, I have been diabetic for 10 years and I always make sure my… Read Full Review

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★☆☆☆☆

“house insurance”

Written on: 10/07/2014 by stubieedoo (1 review written)

If I could give '0' stars I would as they don't deserve 1 star. I was merely planning to start an extension work on out house and called for advice on the procedure. No start date was given as we didnt even have a builder. They proceeded to enquire with their underwriter who subsequently cancelled our policy with no consultation giving 7 days notice. Not even a spade had entered the ground!!! Never take out insurance of any sort. They did offer to refund my policy if I didnt proceed with an… Read Full Review

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★★☆☆☆

“No Compassion”

Written on: 02/07/2014 by Tricky1704 (1 review written)

I recently changed my address through no fault of my own. A very unfortunate lady was sadly killed in a car accident and her body was thrown into my house through the patio doors. In spite of my predicament I had no say or choice from the administration charges. £30 was deducted from my account for admin fees… Read Full Review

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★★★★☆

“No issues so far”

Written on: 26/06/2014 by Morganx43 (1 review written)

Ok so I have seen a lot of bad reviews about Dial Direct but I can honestly say they have been great, someone reversed into my door and they handled it superbly, as the car was not too badly damaged it was booked in to my local body shop and a hire car arranged, this was delivered to my door and no excess was paid, the hire car was like for like and I kept it for 3 weeks while my car was assessed and repaired. I followed all the instructions at the beginning and sent off the direct debit… Read Full Review

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★☆☆☆☆

“Liars & conmen. I was so upset and frustrated that I...”

Written on: 13/06/2014 by McKinley25 (1 review written)

Took out insurance because they offered a good deal on the face of it. A month later they requested NCD, drivers license and utility bill within 14 days.I sent them in 8 days. Then I had a letter saying the policy was cancelled so I rang them to ask why. She said she hadn't received anything, then she said she had! Then she said the NCD from Admiral wasn't on headed paper. I asked how she knew it was from Admiral then!!! Sent it again by E-Mail within the hour. Then I got an E-Mail saying the… Read Full Review

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★☆☆☆☆

“Pay to do it yourself,”

Written on: 27/05/2014 by Furby64 (1 review written)

Online servicing was an attraction but horrors: You can do their work for them making changes to your policy online but still have to pay an admin fee for the privilege of them having to do nothing. Avoid like the plague!… Read Full Review

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★☆☆☆☆

“worst insurance ever ”

Written on: 24/03/2014 by HOUSEKEEPER12 (1 review written)

PHONE CONSUMER RIGHTS BECAUSE THE FEES ARE A JOKE FAR TO HIGH NO YOUR RIGHTS… Read Full Review

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★☆☆☆☆

“£427.99 TAKEN WITHOUT CONSENT, "AUTO RENEWAL????"”

Written on: 19/03/2014 by fcReynolds112 (1 review written)

Just received a "Text" from Dial Direct-Thank you for renewing your van insurance with Dial Direct etc... Firstly we were unaware it was up for renewal as we haven't received any renewal quotation. Next thing Dial Direct state we entered into an agreement for "Auto Renewal", we have never knowingly entered into such a deal (small Print), WHO WOULD?. Insurance goes up if you stick with the same company. We've informed the Bank who are paying us back inside 24hrs and the Financial Ombudsman are… Read Full Review

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★☆☆☆☆

“AWFUL”

Written on: 12/02/2014

AWFUL. READ THE REVIEWS AND YOU WILL NEED INSURSANCE FOR YOUR INSURSANCE… Read Full Review

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★☆☆☆☆

“DO NOT BE SUCKED IN BY THEM. JUST LOOK AT THE...”

Written on: 12/02/2014

DO NOT BE SUCKED IN BY THEM. JUST LOOK AT THE COMMENTS. DONT RISK IT… Read Full Review

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★☆☆☆☆

“disgrace”

Written on: 12/02/2014

Do Not Use These Robbers They will take you for a ride… Read Full Review

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★☆☆☆☆

“CAR INSURANCE”

Written on: 15/01/2014

I WILL NEVER USE THESE GUYS EVER GOT THE INSURANCE AND THEN TOLD CAN NOT INSURE ME BECAUSE OF A NO CLAIMS BOUNUS SO I CANCELLED AND NOW THEY HAVE HIT ME £130.00 FEE.AND THEN TO TOP THAT ALL OF THEY HAVE BEEN TAKING MONEY OUT OF MY ACCOUNT OF £3.99 A MONTH WHO DO THEY THINK THEY ARE… Read Full Review

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★☆☆☆☆

“NOT TELLING YOU ABOUT THE LACK OF COVER PROVIDED”

Written on: 04/01/2014

I purchased insurance online to begin 10 days later but did not know that i had no cover at all to drive other vehicles until emailed details of policy. Most insurance companies provide this cover as standard to over 25s with fully com policies.Contacted customer service and was told i could cancel without incuring cost even taking into account policy was not due to start for another 9 days. Cancelation fee for a policy done online not incuring admin costs and not even started. What happened… Read Full Review

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★☆☆☆☆

“Warning Warning Warning - Stay away”

Written on: 14/11/2013

My rear window shattered. I contacted dial direct who spoke to my underwriter and informed me p25 para 3 of my policy states that the glass AND tint was insured. The glass people did'nt do tinted glass so I phoned dial direct the next day to enquire how I got the tints redone. They again spoke to my underwriter and informed me that the underwriter never insures any car with tints, my policy was void and it was a £75 charge to cancel it, and it was cancelled with immediate effect. They offered… Read Full Review

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★☆☆☆☆

“Avoid. small print will BITE”

Written on: 10/11/2013 by allen2502 (4 reviews written)

I have home emergency cover as part of my policy. i do not have key cover. although my keys were stolen from inside my house, it appears someone managed to open the window, and used some thing to lean over and retrieve my keys. home emergency cover states " Home security including locks and windows" there is someone out there with the keys to every door and padlock. i rung and tried to get claim? they said no, it wasnt covered because i dont have KEY cover, i stated above quote? also the… Read Full Review

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★☆☆☆☆

“Take time to check your policy!”

Written on: 22/10/2013 by jj2205 (12 reviews written)

I renewed my insurance with them and had a couple of things missing/changed, my mileage was down as 5k per year instead of 10k, i was only covered to drive to a permanent place of work, and my NCB protection was missing, i did somehow end up with some "Lost car Key" insurance that i did not ask for. I, quite simply, will not be dealing with these money grabbing, sly, underhanded, two faced people again. I wont be using their 0844 number either… Read Full Review

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★☆☆☆☆

“TERRIBLE - AGREED PRICE INCREASES ”

Written on: 17/08/2013 by MYOPINION555 (1 review written)

THEY MAKE IT IMPOSSIBLE TO PROVE YOUR NO CLAIMS DISCOUNT IF YOU HAVE OVER 5YEARS++ THEY WONT ACCEPT IT MY DOCUMENTATION WHICH CLEARLY SHOWS THE NO CLAIMS DISCOUNT AS 8 YEARS THEY THEN PUT THE POLICY COST UP SO MUCH IT IS NOW SO DEAR. THEY ONLY RESPOND TELLING YOU THE COST HAS GONE UP AND DONT RESPOND TO ANY OTHER QUESTIONS RAISED. I FEEL LIKE I HAVE BEEN RIPPED OFF AND I AM VERY UNHAPPY WITH THE DECISION I MADE TO GO WITH THIS COMPANY. I WOULD NOT RECOMMEND THIS COMPANY AND I AM IN THE… Read Full Review

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★☆☆☆☆

“Never use Dial Direct!”

Written on: 02/08/2013

Re: car insurance. I arranged cover with Dial Direct for our family car. After 6 months of cover we moved from a flat in central London with street parking to a small house in just inside the M25 with a drive (which the car was parked in!). For some reason they said I would have to pay an additional £465 due to our move to cover the remaining months. The original cover was £650 for the 12 mths. This new additional demand did not include all the hidden charges eg admin charge £30 just for… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 20/06/2013

After my car was hit by a third party, I made a claim on there expensive 0844 claim tel number.i did not realise that I would have to deal with five companys including this #### company and that was after the third party had admitted liability.I was then told that to change the policy to any new car that i would buy they would charge me 30 pounds admin and wanted to charge me extra 120 pounds on the insurance which i declined.I was then charged 92pounds to cancel the policy on a car that no… Read Full Review

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