Dial Direct Car Insurance Reviews

★★★★☆
4.1 / 5
1390
84.3% of users recommend this
  • Customer Service

  • Value For Money

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Media Gallery for Dial Direct Car Insurance

Dial Direct Car Insurance

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Latest Reviews

★☆☆☆☆

“Avoid at all cost please”

Written on: 27/09/2016 by Darrellz127 (1 review written)

Badly trained ,purposally unhelpfull . Offensive . Unriliable untrustworthy . Please please avoid . Spend £10 a year more to save your own sanity with these people . If you are looking at them because they are cheap its because they hire staff from under rocks to save money ! You will deeply regret giving your hard earned money to these people… Read Full Review

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★★★★★

“top quality”

Written on: 27/09/2016 by Fry433 (1 review written)

very fast and easy and polite… Read Full Review

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★★★★★

“Very good services”

Written on: 26/09/2016 by EzraVaughan481 (1 review written)

Very quick and easy registration online,they provide a number of insurance services who really fit my needs… Read Full Review

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★★★★★

“Good value money”

Written on: 25/09/2016 by Jacksonok306 (1 review written)

Seems good value for money the test would be if I have a breakdown or crash hope this isn't needed… Read Full Review

Customer_Team's Comment

Written on: 26/09/2016

Hi, Thank you or your review. I am pleased to hear that we could offer a policy that suits your needs at a competitive price. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★☆☆☆☆

“Avoid at all costs”

Written on: 24/09/2016 by Nathaly201 (1 review written)

Had my policy cancelled as I did not get them the no claims in time, there was no prior warning that this was the next step. When asked about sorting out a payment plan for the sky high cancellation fee I was told to wait until it got passed to the bailiffs and sort it out with them. This reflects the companies attitude. Quick to take your money but offer nothing in return. AVOID!… Read Full Review

Customer_Team's Comment

Written on: 24/09/2016

Hi, Than you for your review. I am sorry to hear that you have had a bad experience and would like to get this looked into. Please contact our customer service team and request to speak with me. Kind Regards,Keri

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★★★★★

“Easy to use website and a very quick reply. Very...”

Written on: 23/09/2016 by lewlew (1 review written)

Easy to use website and a very quick reply. Very pleasant and helpful staff on the follow up phone call. I would definitely recommend them to my friends… Read Full Review

Customer_Team's Response to lewlew's Review

Written on: 24/09/2016

Hi Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★★★

“Excellent Clear helpful”

Written on: 23/09/2016 by RomanSmith46 (1 review written)

Very courteous and friendly. Clear explanation and verifying understanding. Overall excellent… Read Full Review

Customer_Team's Comment

Written on: 23/09/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★★★

“Dial Direct is for me.”

Written on: 23/09/2016 by Foster408 (1 review written)

Dial direct was highly recommended to me and I'm so glad I took up the recommendation given I am extremely pleased with the overall value of my purchase.i would recommend to all my friends and family… Read Full Review

Customer_Team's Comment

Written on: 23/09/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★★★

“Simply the best”

Written on: 23/09/2016 by Aldom413 (1 review written)

Got a better policy for half the cost of my old Esure policy. Simple and easy online site, and a personal follow up by telephone........ What more do you need.It will be DialDirect for me from now on… Read Full Review

Customer_Team's Comment

Written on: 23/09/2016

Hi, Thank you for your review. I am pleased to hear that we could offer a policy that suits your needs at a competitive price. We look forward to keeping up 5 star standard and your continued custom. Kind Regards, Keri

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★★★★☆

“Very easy to get insurance and very pleasant and...”

Written on: 22/09/2016 by kiyaandluke (1 review written)

Very easy to get insurance and very pleasant and helpful staff… Read Full Review

Customer_Team's Response to kiyaandluke's Review

Written on: 23/09/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“Me and Dial Direct”

Written on: 22/09/2016 by Norawb (1 review written)

website very easy to negotiate , good offers on different parts of insurance, overall good prices, Nice to have a follow up courtesy call to ensure everything was as I requested pleasant young man explaining various points should I need to contact them , nothing I did not like… Read Full Review

Customer_Team's Response to Norawb's Review

Written on: 23/09/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★☆☆☆☆

“Charged more after signing up - Costs £38 to cancel”

Written on: 22/09/2016 by Jason2016 (1 review written)

I am disgusted that after entering all details correctly in Money Supermarket and stating my mother had zero no claims I now have to pay £49 more. Apparently when you are transferred to the dial direct website you are asked the question again. I don't recall seeing this and trusted that the data I entered in money supermarket about length of time my mother had been driving and also amount of no claims would be passed through accurately. As a result of zero no claims (my mother is 70 and over… Read Full Review

Customer_Team's Response to Jason2016's Review

Written on: 22/09/2016

Hi, Thank you for bringing this to our attention. I am sorry to hear that you are not happy with our service. I would like to look into this for you, please contact our customer service team and request to speak with me. Kind Regards, Keri

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★★★★★

“the price is right”

Written on: 22/09/2016 by Lawsonax425 (1 review written)

on line buying of a motor policy was very easy. the price was right. the follow up phone call from the team was excellent and the little guesture of a free car wash was much appreciated… Read Full Review

Customer_Team's Comment

Written on: 26/09/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“good customer service given by maxwell.”

Written on: 22/09/2016 by 479Ball (1 review written)

very good. they called me to check all was well and I had made a mistake on my policy. they were very quick to amend the policy details and very helpful… Read Full Review

Customer_Team's Comment

Written on: 26/09/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“Simple and cheap”

Written on: 22/09/2016 by Mariamr283 (1 review written)

The quote given was the cheapest and website easy to navigate. A call a few days later from a customer services adviser to make sure everything was understood... Very polite and helpful... Very pleased to-date… Read Full Review

Customer_Team's Comment

Written on: 26/09/2016

Hi, Thank you or your review. I am pleased to hear that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“Car wash reward”

Written on: 21/09/2016 by mickwiggins (1 review written)

I went on line after receiving an E Mail informing me of the reward and when i tried to retreive it every time i got to the print page it would not let me print it Other wise i was very pleased with how it went. M.R.Wiggins… Read Full Review

Customer_Team's Response to mickwiggins's Review

Written on: 26/09/2016

Hi, Thank you for your review. I am sorry to hear that you have experienced some issues and would like to look into getting this resolved. Please contact our customer service team and request to speak with me. Kind Regards, Keri

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★★★★★

“Value for money and easy to use service”

Written on: 21/09/2016 by frankeard (1 review written)

I found the process intuitive and easy to use, the on line service area easy to understand and the after service excellent. I would not hesitate to recommend Dial Direct Car Insurance to family and friends… Read Full Review

Customer_Team's Response to frankeard's Review

Written on: 26/09/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★★☆

“Car Insurance Quote”

Written on: 20/09/2016

The whole process was easy to navigate. On line chat a good tool to have as well. … Read Full Review

Customer_Team's Comment

Written on: 20/09/2016

Hi, Thank you for your review. It is great to hear that you found the online journey easy. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“received excellent service price was competitive also...”

Written on: 18/09/2016 by ugOgden432 (1 review written)

received excellent service price was competitive also had a courtesy call to see if everything was ok operator was helpful and had a pleasant manner hopfully I donthave to use there service… Read Full Review

Customer_Team's Comment

Written on: 19/09/2016

Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★★☆

“Found the process straightforward and you got what you...”

Written on: 18/09/2016 by Douglas1991 (1 review written)

Found the process straightforward and you got what you asked for nice to get a courtesy call afterwards… Read Full Review

Customer_Team's Comment

Written on: 19/09/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

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