Dial Direct Car Insurance Reviews

★★★★☆
4.1 / 5
1338
84% of users recommend this
  • Customer Service

  • Value For Money

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Media Gallery for Dial Direct Car Insurance

Dial Direct Car Insurance

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Latest Reviews

★★★★☆

“Taking up a quote & purchasing car insurance ”

Written on: 30/08/2016 by ojSchroeder402 (1 review written)

Found this a easy experience , staff member was very knowledgeable and answered all my questions clearly and direct , will certainly use this company again if they have a competitive renewal price… Read Full Review

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★★★★★

“ Excellent service and competitive pricing.”

Written on: 28/08/2016 by Jesse1961 (1 review written)

Easy, efficient with a pleasant after call to ensure we were happy. Competitively priced. Easy online service where you can store documents or print them off as choose. The real challenge which I hope does not arise is the ease with which they deal with a claim. That's when a true review should be asked for… Read Full Review

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★★★★★

“Competitively priced”

Written on: 26/08/2016 by Massey51 (1 review written)

Was cheaper than my last insurance, but included the features that I wanted, including roadside assistance. Was easy to take out and access when documents sent by e-mail… Read Full Review

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★★★★☆

“they saved me from a worse result.been a named driver...”

Written on: 26/08/2016 by ytCleveland249 (1 review written)

they saved me from a worse result.been a named driver on my wifes car insurance,having sold my car to buy my daughter one not realising I had lost my ncd,they offered me a shadow policy at a reasonable premium now I am getting a new car thankyou… Read Full Review

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★★★★★

“Great service and purchase price. ”

Written on: 26/08/2016 by Shaniya175 (1 review written)

Excellent service and great price.. So easy to get in touch with and customer service team were a delight to talk to...very satisfied customer… Read Full Review

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★★★★★

“EXCELLENT VALUE CAR INSURANCE”

Written on: 25/08/2016 by jjimmy (1 review written)

Found purchasing the insurance easy and had good customer service over phone with regards to any items I needed cleared up or explained.Very good service… Read Full Review

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★☆☆☆☆

“Now carless thanks to Dial Direct.”

Written on: 25/08/2016

We unfortunately had to have our car key replaced, which happens. We were unimpressed initially at having to wait 3 days to have the issue dealt with. We used the Car the Wednesday, used the car key on the Thursday morning then in the afternoon couldn't find it. We searched high and low before even phoning (as you do) on the Friday to report the key as gone. After being told to call back on Monday in case we found it, we were then stuck in remote North East Scotland with an infant, and no use… Read Full Review

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★★★★☆

“Great Customer Service”

Written on: 25/08/2016 by Delilah229 (1 review written)

On completion of setting up my car insurance with directdial i was surprised to recieve a cutomer service call from a british cal centre ensuring that i had the correct cover. This was very refreshing and welcome, i shall be recommending my family and friends to try direct dial… Read Full Review

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★★★★☆

“Great service”

Written on: 24/08/2016 by Vincent293 (1 review written)

Very polite and efficient customer service… Read Full Review

Customer_Team's Comment

Written on: 25/08/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“Fair price”

Written on: 21/08/2016 by noic3 (1 review written)

I'm a first time customer & it's early days to give my opinion. Would have been better to have waited a month or so however I did find the price to insure my car was good and my Daughter has also insured her car with them and saved quite a lot of money… Read Full Review

Customer_Team's Response to noic3's Review

Written on: 22/08/2016

Hi, Thank you for your review. I am pleased to hear that we could offer a policy that suits your needs at a competitive price. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★☆

“Simple and polite”

Written on: 21/08/2016 by dyEmery144 (1 review written)

The service efficient and polite and the subsequent comprehensive policy met my requirements. Thank you… Read Full Review

Customer_Team's Comment

Written on: 22/08/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★☆

“best deal”

Written on: 21/08/2016 by Jewel301 (1 review written)

main issue is not being able to access my policy. if I wish a paper copy it cost £5.00… Read Full Review

Customer_Team's Comment

Written on: 22/08/2016

Hi, Thank you for your review. Apologies for any inconvenience this has caused. Your feedback is appreciated and will be used to further improve our service. Kind Regards, Keri

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★★★★☆

“very helpful and informed ”

Written on: 21/08/2016 by 1967Pollock (1 review written)

Very satisfactory and liked free car wash thank you… Read Full Review

Customer_Team's Comment

Written on: 22/08/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

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★★★★☆

“fast, cheap, professional”

Written on: 20/08/2016 by KarsonStephens (1 review written)

I'm happy with my promotion, easy management panel on website Prices which you are have to a negotiation, a wide range of services… Read Full Review

Customer_Team's Comment

Written on: 22/08/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“Car Insurance.”

Written on: 19/08/2016 by RyanMcDermott (1 review written)

As a renowned luddite even I found the online process very easy to follow. I like that the brand is backed by a major insurer. The documents are very easy to access. Even submitting proof of no claim bonus was so simple. Overall the process was slick and so very easy to complete… Read Full Review

Customer_Team's Comment

Written on: 22/08/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★☆☆☆☆

“Computer says no....”

Written on: 18/08/2016 by 429Maloney (1 review written)

Emails ignored. Customer service non existant. Wouldn't recommend at all! Basically, the care factor is completely absent. Focus is on transfering your money to their bank account. After that, their job is seen as done. Noting more too it really :( PS - TPFT was more expensive than full comp? oh... and as a forty year old driver with fall no claims, why is ~£500 a year on a £1,500 car deemed as good value? Rediculous. And then these clowns try to fleece me out of even more money :(… Read Full Review

Customer_Team's Comment

Written on: 22/08/2016

Hi, Thank you for bringing this to our attention. I am sorry to hear that you have had a bad experience. I would like to look into this for you, please contact our customer service team and request to speak with me. Kind Regards, Keri

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★★★★☆

“My first renewal using Internet for car insurance.”

Written on: 16/08/2016 by Jonnybullet (1 review written)

It was easy to go through the application to buy my new car insurance from Dial direct instead of just continuing to renew with my current insurers, and it saved me money by swapping. Each page was easy to follow and questions were straight forward. They sent me a quick reply so I new they had received my application. I would highly recommend them for car insurance… Read Full Review

Customer_Team's Response to Jonnybullet's Review

Written on: 17/08/2016

Hi, Thank you for your review. I am pleased to hear that you found the online journey easy and would recommend us to others. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“Simples!”

Written on: 15/08/2016 by Hoops73 (1 review written)

A polite, helpful, easy going way to arrange purchase of a well priced comprehensive car insurance policy. Many Thanks… Read Full Review

Customer_Team's Response to Hoops73's Review

Written on: 16/08/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“great ”

Written on: 15/08/2016 by Mooneymj261 (1 review written)

Used the internet was so fast and easy… Read Full Review

Customer_Team's Comment

Written on: 16/08/2016

Hi, Thank you for your review. It is great to hear that you are happy with our online journey. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“straight forward insurance service”

Written on: 14/08/2016 by biArsenault290 (1 review written)

Easy to navigate system so I could select the cover I need. Plenty of information around key elements of the cover and a nice follow up call after I had taken the cover… Read Full Review

Customer_Team's Comment

Written on: 16/08/2016

Hi, Thankyou for your review. I am pleased to hear that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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