Have a picture of Curtain Exchange Bespoke Curtains?, please send it to us.
| Value for Money | 2/10  |
|---|---|
| Overall rating | 0/10 |
Full review by
chadhasapna
on 18th Oct 2006
User Rating : 0
Respect :
0
Good Points: Number of franchises around UK
Bad Points: Head office has not produced any guidelines for stores Stores not trained Each store will have different stock and management experience No quality control No customer service
General comments: I used the Curtain Exchange in Dulwich which is a franchise as are most of these shops. I opted for a Bespoke Blind due to not finding a suitable second hand curtain or blind of size. They were happy to provide advice and take the money, but the entire service from start to finish and quality of the blind was truly unpleasant.
The blind was not made on time, their recommended fitter did not respond to phone calls to arrange fitting and blind was left sitting with them for 3 months; blind had noticeable 5 mm holes in the fabric from stab stitching. Black-out material is pulling away from the main blind with 3 months of use and manager of this store is unhelpful in resolving the problems to the point of rudeness. The head office is inefficient, customer made to feel like it was normal to have such quality and complaining for no reason.
I cringe every time I look at this blind hanging in my son's room with a cost of approx £700. The management at the store was unprofessional and head office has not been very helpful or answered emails speedily. I feel thoroughly dissatisfied by the whole experience and will never use a small curtain shop again. The department stores and larger stores have training, operational management and customer satisfaction well planned and executed efficiently. The head office has not provided much information to suggest this would not happen again to another customer and they don't have any customer or quality control in place or training provided to franchises.
Take care when dealing with them.
chadhasapna's review and ratings | 298 words
