Summary

Next Sofa Reviews

What are reviewers saying about Next sofas?

Of the over 231 recent reviews of Next sofas on our site, more than 60% have only received 1-star review. So the message is loud and clear: Next’s quality has fallen off, the new designs and fabrics haven’t been properly tested and the customer service is below par. The most common complaint (and I think we can blame Covid) is late delivery. But most numerous are the references to ‘puddling’ and ‘puckering’, ‘sliding’ and ‘twisting’ of the cushions in the Stanford range.

Next sofas: Trading on a great reputation

Next has been selling their own-brand sofas for many years, many of which were handmade in Britain and we can see many loyal customers amongst the reviewers. Which makes their disappointment with more recent purchases even more contrasting.

Dissatisfaction despite Next’s Guarantee

Next sofas have a 10-year guarantee, a fourteen-day returns policy, a BSI kitemark, wonderful-looking designs, reasonable prices, and Furniture Technicians to help customers select the best style. The fact that will even send Inspectors to your home to photograph complaints, suggests they have been listening to customer complaints.

What ranges of Sofas does Next sell?

Next Sofas offer a wide-ranging collection of modern, minimalist, retro and chesterfield sofas, with over 20 styles on their site and in their excellent brochure; including Ashford, Michigan, Newton, Haughton, Sherlock, Darwin, Gosford, Heath, Havana, Osborne, Wilson and Lanston. Next also sell other sofa brands such as Laura Ashley and Heels.

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“Less than 3 weeks old!! ”

★★☆☆☆

written by DominikDalrymple262 on 07/04/2024

We bought 2 green velvet ashford extra firm sofas. Drlivery service was excellent. The sofas are not even 3 weeks old, sat on a handful of times since delivery and the back cushions are awfully misshapen, sunken and lumpy. Ive taken the inside out and plumped every day for the past 4 days, made no difference. One of the sofas has started to creek already! I would not recommend these sofas based on the issues so far. Which is a shame because the colour and fabric are beautiful, the seat cushions are firm but comfortable. If id have known the back cushions stuffing were of such poor quality, id have purchased from elsewhere.

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“Shockingly impractical ”

★☆☆☆☆

written by Hadassah378 on 02/04/2024

We brought a Next settle expecting quality ! After 4 weeks we noticed it was extremely uncomfortable and the cushions just compress we called Next and someone came out to view the settee he unzipped and plumped up the cushions and said that it is written in the paper work that this is a requirement I stated that surely such a factor should be relayed verbally?! We have suffered what is with out doubt the worst settle we have ever owned and after taking the cushions to a fabric company they could not believe that the cushions are just filled with foam chips basically waste product! And stated that they were under the impression also that Next offered a quality product! Avoid at all costs spend your money with a company that actually offers experience in selling furniture!

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Asked by Andrea1001 on 18th January 2022 Report this content

I'm looking for honest reviews on the Gosford Highback sofa. I’m currently in dispute with Next over the Stamford, which is not a year old yet and the quality is awful. Can anyone help?

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Asked by Lcriddle76 on 5th January 2022 Report this content

Has anyone bought the Darwin corner sofa from Next please? I was about to order but the sofa reviews are putting me off (although not seen a review for Darwin). Thanks.

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Asked by Lutece11 on 25th September 2021 Report this content

Anyone purchased the lily sofa? Would like an honest opinion.

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Report this content Andrea1001 Written on: 20/01/2022

The overall opinions on the whole range of sofas are not very promising, next have finally agreed to change my Stamford sofa I’m looking to now have the gosford would rather of had a refund but they declined but can’t find anyone who’s reviewed it

Asked by .mdw121 on 1st September 2021 Report this content

Did anyone find their Next sofa uncomfortablly hard (the seats) when they received it?

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Asked by FoxyC on 30th June 2021 Report this content

Has anyone ordered the next Stamford in the standard cushions rather than the casual comfort as there are a lot of negative reviews for the casual comfort but not a lot on the standard more tailored cushions? Thanks!

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Asked by MBLC on 7th September 2020 Report this content

Does anybody have eve Next Heath sofa?

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Report this content Westerton225 Written on: 17/01/2021

Also interested in any thoughts Heath sofa owners have as I am thinking of ordering in tweedy blend

Report this content MBLC Written on: 18/01/2021

Hi Westerton225, I ordered the sofa in tweedy blend and love them. The cushions do slip a bit but not enough to put me of them

Asked by madonna0007 on 17th April 2017 Report this content

I have just purchased two stamford sofas. My husband is happy with them but I am getting backache. Has anyone else had this problem? I am still within the 14 day return period and may send them back but not sure if this is generally a problem with next sofas.

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Asked by Elainemee on 11th February 2016 Report this content

Seen loads of Next Stratus 11 corner sofas on eBay new. Are they any good?

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Asked by shonaburnett on 11th August 2015 Report this content

Has anyone else had an odor issue with a Next sofa? We have just had 2 Stamford sofas delivered and they stink! Thinking memory foam or chemical spray.

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Report this content Stevedrapes Written on: 12/08/2015

Hi the only problem we had was their delivery dates everything else was ok

Asked by Allanna on 23rd September 2014 Report this content

Why are the cushions constantly slipping off the base of the sofa, in addition to the cushion covers twisting round out of line with the inner foam. The back cushions slip down the back of the seating cushions. Cushions themselves don't stay in shape. The back one of the seats which makes up the L shape creaks, the material creases and gets rub marks on it. This sofa has only been here a few months. My last sofa lasted 12 years and looked better than this does after just a few months. We do not have any children living at home now, we treat the sofa with utmost respect. I regularly pump the cushions as instructed. We have had home customer services look at it. They said they would sort out the broken back of chair which is creaking. Not heard anything with regards to that. We were told we would get new cushion covers for the rub marks, which he said looked like we had been scratching them! Told the slipping of the covers and the cushions slipping from the base was just one of those things. Not happy. What can I do?

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Report this content Smith46 Written on: 24/09/2014

Hi Allanna, sorry you are having bother with your sofas, since my sofas were replaced I haven't had any bother with new ones. I choose the same style(Garda).only in a different fabric, so I think the problems you are having is caused by the fabric.I would advise you to get on to next and ask for a second opinion, and if you are offered an exchange do not take a chenille fabric as that is what the problem was with mine. Good Luck.

Asked by Bevian1 on 13th May 2014 Report this content

We recently bought the Havana corner sofa from next clearance but it came without the feet. We then ordered the feet through Next which we have received but there are two types of feet in the box but more importantly there are no instructions which to use and how to fit them. Could you tell me where I can find the fitting instructions for this sofa please? Many thanks