We bought 2 green velvet ashford extra firm sofas. Drlivery service was excellent. The sofas are not even 3 weeks old, sat on a handful of times since delivery and the back cushions are awfully misshapen, sunken and lumpy. Ive taken the inside out and plumped every day for the past 4 days, made no difference. One of the sofas has started to creek already! I would not recommend these sofas based on the issues so far. Which is a shame because the colour and fabric are beautiful, the seat cushions are firm but comfortable. If id have known the back cushions stuffing were of such poor quality, id have purchased from elsewhere.

oh lovely fabric, shape and style but seat cushions are made from a substandard chopped foam. The technician came out and told me I had to bounce the cushions on each side plump up the middle is every single day. I expected the cushions to be comfortable and look nice. Have been having an ongoing complaint with Next for several weeks, all they could do was send me a hard piece of foam and given I wanted a soft seat this is hardly adequate, very cross and disappointed don’t buy it .

Took delivery of Wilson sofa on 6 August 2023, it looked great and felt comfortable, however when I stood up there was a bottom-shaped imprint in the cushion that didn't completely bounce back (I weigh under 9 stone). After 3 days of having to smooth the cushion every time it was sat on I'd had enough and contacted Next who arranged for a technician to attend. In the meantime I found out that Next have recently changed the composition of their firm sit cushions and they now have a layer of memory foam top and bottom and although it gives a softer sit it was probably the reason my cushions looked constantly wrinkled. I would have liked to keep the sofa and have the cushions replaced with a non-memory foam option but this wasn't possible and I've arranged to return the sofa for a full refund. It's a pity Next don't offer a choice of cushion (they have in the past). I'll have to buy a sofa from another retailer, which is a shame because Next have great styles and fabric choice. I must add that the customer service regarding my complaint was excellent.

The quick delivery was impressive despite it being just before Christmas. And it looks 'the business'. However the seat cushions sink and offer no support..I have to stand up after an hour as am almost horizontal! They also slide forward and need pushing back into place. Very disappointed. We've had this settee just 6 weeks and it cost over £2,200!!!

Bought Stamford chaise and heath 3 seater and snuggle less than 2 years ago and they are dreadful, especially the Stanford. The seats and backs neder line up so always look untidy and the inner cushions on both plus the arm rests are cheap pillow type hollow fibre that goes to nothing so you just get lots of baggy fabric that looks awful. I turn all seats, backs etc every week as advised. For the price of the sofas and quality I expected from next these are appauling. I would like next to contact me to discuss and resolve.

I spent 1200.00 euro for a large Sherlock armchair. It's a disaster as the hair cushion keeps sliding out . For this price I would have expected the best. Will not be buying furniture from Next again .

Ordered a Large Stanford corner sofa from Next Retail Home on 5th November arrived 15th February. So excited on the day when it arrived It was unwrapped and put together couldn’t wait too lounge on it....to my horror the cushions were so hard it was like sitting on a wall nothing like the cushion softness in the shop. Complained the next day and they are sending an engineer his findings on the day were true to what I reported, then received the report back from next stating seeing as there were no faults the complaint was dealt with, no way am I leaving it at that. Phoned Next and spoke to an advisor and explained the problem, at first they wanted to replace cushions but seeing as I have waited so long too arrive and also the sofa was not to my satisfaction as shown in store I know require the sofa to be returned. They are now in the process with collection and refund.

Purchased the Austell sofa and a matching Sherlock Armchair in the green check material. Within a few weeks the cushion covers on the sofa had started to twist and looked terrible also the cushions started to bend out of shape. The technician visited and stripped the covers off and refitted them, but again they twisted within a few days. I must say that customer services were brilliant and replaced the sofa with no quibble. After a few months more the sofa cushions started to bobble and look grubby, again the technician visited and said that it was the type of material, which had a high polyester content so would bobble with use!!! He suggested I buy a material de piler to remove the bobbles Considering I give the sofa more attention than my grandchildren, vacuuming it, turning the cushions weekly etc I wasn’t prepared to do this,so again I contacted customer service. Again so far they have been brilliant and we seem to have come to a suitable solution, but, Why are NEXT using a material that shows signs of wear within a matter of months. There is nothing anywhere on the advertising to say that the material is prone to this problem and not suitable for general use. Also, has anyone else had the problem of losing the seat cushions everytime you stand up...infuriating spend a lot of time pushing them back into place Still as I’ve said,Customer Serices so far have been brilliant, but come on NEXT have a revisit to your designs and materials. I certainly wouldn’t buy another sofa from you

First time bought Next corner sofa, only lasted 2 yrs something inside of sofa broken. Therefore when sit in it makes thud, will never buy another sofa from Next. Its the first and last time should have looked at reviews.

Purchased the Stamford Large sofas a couple of months ago. As expensive as they were, the back cushions get squashed and out of shape very quickly. I do not have young children who jump on them either. When sitting on them, the bottom cushion slides forward. An engineer came out and 'measured' the depth/weight of the cushions and stated they had more than the required amount of filling. If that is the case, do not purchase them. They are not at all sturdy. I am still not happy with them, but have no choice but to keep them.

I bought both of them believing that i was buying top quality products from a reputable store but I was disappointed to find that the after service was poor.I had a technician over to look at my problem and he was not really interested in sorting the problem but looking at excuses as to how icould be my fault.

Feather filled cushions have very poor quality material covering them. Losing several feathers every day, the result being they are now very flat. Seat cushion slides forward and has to be repositioned every day. Not at all impressed and will never buy from Next again. Not surprised their sales are heading downwards as their furniture is certainly not cheap to buy, just cheaply made.

One of most UNCOMFORTABLE sofabed I have ever bought. HARD like a rock. Fabrick will not warm you up.Do not try to sleep on it. You will end up with back pain. Description says as it is double...Mhm. I do not think so. The only bonus is that it is easy to assemble and presentable. I would not recommend to anyone.

This is a review of a Next sofa that is about 4 years old. Unlike the above customers, I received my sofa on the date specified. I ordered the 'Sofia' sofa in a mink, velvet fabric with brown wooden legs. The delivery men called us when they were about 30 minutes away, all was looking good! My sofa arrived heavily packaged, in eager anticipation, I ripped off the packaging and immediately noticed it seemed somewhat lower than I had expected. Once I had torn off the plastic covering I noticed it was without legs!!! Since this had all happened in about 10 minutes I called the delivery men and explained.... To my dismay, they said that there didn't seem to be any extra legs in their van and that I needed to call customer services. I did so and two days later was sent 4 legs. We fitted these ourselves, which was a big mistake, they don't seem to fit into the hole tightly enough and therefore, 'spray out', looking slightly pxxxed!!! I'm a busy working mum and a quite laid back one at that and couldn't be bothered to chase Next up about this ..... big mistake!!! I have wooded flooring and it has left deep depressions in the wood and where the sofa has slipped the marks ran along about 2-3 inches. Now let me get the fabric! The velvet fabric is soft to touch, it has stayed fresh looking, even with kids, and is easy to clean. When it catches the light is does look sumptuous and cosy. However, this good quality is sadly lost since the quality of both the seating and back cushions are poor. Firstly, the back cushions don't stay in place, they are always on the diagonal unless ive just plumped them up. The seat cushions are wrinkled and even when I give them a very good thrashing they remain like this. My sofa only looks half decent for one day of the week, when I have spent time plumping up the cushions. I think my sofa looks scruffy now so I am in the process of saving for another. This time I'm buying one from Sofa.com. It's more expensive but the reviews are all mainly 5 stars. I would be interested to hear from anyone who has had a positive outcome from a Next sofa.

Very dissapointed with the look of the cushions on this Sofa ? Purchased in Sept 2015, Hardly used ,Next sent out the Sofa medic and am now awaiting reply ? Looks terrible ? Only two of us in the house ? No family ? If the cushions looked poor after a couple of years I could understand it but not after 6 months ? Bought another chair at the same time from next and it has never moved ? If the sales person told me in 6 months your Sofa will look terrible I would have put my cash elsewhere ? Cannot recommended this Sofa if you want it to still look smart after 6 months ?

bought a sofa and two snuggles just over a year ago, after six months cushions sagged. Next sent a technitian who confirmed it was a manufacturers fault. all cushions were replaced but three months on and cushions looked like i'd had them for years. Next sent out one of their inspectors who said there was nothing wrong with them. I asked for a servico technitian to come for a second opinion and he confirmed it was a manufacturers fault. Next were very helpful and gave us a complete refund. Although i would never buy a sofa from there again i cannot fault Next customer care team.