Next Sofa Reviews

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Latest Reviews

★☆☆☆☆

“Garda modular corner sofa terrible quality ”

Written on: 16/01/2016 by Iris1974 (1 review written)

Feel really sad leaving this review as have been looking forward to receiving my sofa. It has arrived incomplete faulty cusions and even the separate parts of the sofa are different heights and widths. No continuity - no quality control! Dare say it's heading straight back to them and I will never purchase furniture from them ever again. Not worth the 8 weeks wait or the price. I… Read Full Review

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★★☆☆☆

“Service medic helpful but disappointed in sofa ...”

Written on: 04/01/2016 by djackson18 (1 review written)

I bought the Gosford 6 months ago in the sumptuous velvet , mid silver,it's a beautiful looking sofa and very elegant however things went wrong from the start. It took well over an hour to get in, and in the end had to go through the garage and back door which was a mission in itself. Sofa got marked coming in and a I was left with a hole in the wall. I noticed that the material was not right after a few weeks, there were ripples in the arms where as the material seems too loose. I noticed… Read Full Review

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★☆☆☆☆

“Garda sofa”

Written on: 26/12/2015 by 44Clarke (1 review written)

Had a few months. Very uncomfortable and material not wearing well. Very disappointed with it.Don't waste your money… Read Full Review

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★☆☆☆☆

“Terrible chemical smell”

Written on: 01/11/2015 by 435Flynn (1 review written)

Bought 2 Stamford sofas and a foot stool and they are emitting the worst chemical smell, which is tainting everything in the room. Given that I am pregnant I have opted not to sit in the room and we've closed it off from the rest of the house, with the windows and French doors open as much as possible. I'm hoping to get a Next home technician out this week to assess the problem, but really just want to return them and buy completely organic sofas to avoid exposure to chemicals. I'm sure this… Read Full Review

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Shakira_Mcadam's Comment

Written on: 03/11/2015

H
I am looking to buy one of these sofas
Were yours treated with Guardsman protection - is this the chemical smell do you know?
Many thanks

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★☆☆☆☆

“Cushions do not last”

Written on: 05/10/2015 by DejaO'Hara (1 review written)

I brought 2 sofas. They have poor quality filling in cushions and have not lasted 2.5 years. I can sit on the sofa for 2 hours and they are flat there I no substance to them. They were not cheap and I expected better. I am 5ft and not very big and I turn them regularly and rotate them. I complained to Next who send out an engineer, who said they are normal. My last sofas lasted almost 20 years I will be lucky if these last 3! My advise to you is not to waste your money on them… Read Full Review

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★☆☆☆☆

“Settee from Next”

Written on: 21/09/2015 by Wheelerqn225 (1 review written)

Bought a settee from Next ans weeks after it was delivered it looked as if we had it years...no one to moan I suffered it until 8 months later I cannot stand the look as its awlful...e mailed Next who eventually replied from IRELAND and they said a technician would be contacted...BRIll Technician came out 4 weeks later and said BIG FAULT and cushions not made correctly and the sponge was also faulty...said he would file a report within 7 days should here back from NEXt....HELLO NEXT one month… Read Full Review

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★☆☆☆☆

“Grotty Garda Sofa”

Written on: 20/09/2015 by Basi1l (1 review written)

Looked lovely on line, However shortly after delivery I noted that the quality was poor. The cushions showed indents straight away !! No way is this going to last. I also bought two snuggle chairs at the same time - the stitching was really bad on one of them and it looked like it had already been used!! Now found out that these have been discontinued - wonder why! Such a shame.Expected better from Next. Getting a refund as not fit for purpose. Now going to be on deck chairs for weeks until I… Read Full Review

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★☆☆☆☆

“no feet sanoma beatle infested sofa”

Written on: 14/08/2015 by TessDobson309 (1 review written)

after searchibg long and hard i ordered a sofa, a sonoma l shape with chaise long, storage and bed settee from next.along with being told lies about the finance and it being suggested we misunderstood whivmch we did not as we both either work or have worked in the financial sector, we were lied to about customer service, being taken seriously, and the stayus of the delivery truck....it had not broken down, someone had not cone in to work, surely next can cover for absenteeism. goodness kniws… Read Full Review

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★★☆☆☆

“bought a sofa and two snuggles just over a year ago,...”

Written on: 31/07/2015 by SarahiMarsh (1 review written)

bought a sofa and two snuggles just over a year ago, after six months cushions sagged. Next sent a technitian who confirmed it was a manufacturers fault. all cushions were replaced but three months on and cushions looked like i'd had them for years. Next sent out one of their inspectors who said there was nothing wrong with them. I asked for a servico technitian to come for a second opinion and he confirmed it was a manufacturers fault. Next were very helpful and gave us a complete refund… Read Full Review

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Johnrooney2's Comment

Written on: 06/08/2015

I have a service technician calling tomorrow, I have had a previous technician who gave a report and next said more or less hard luck, I was totally dissatisfied and requested a second opinion. My sofa looked dreadful after 3 months, will see what comes out of tomorrow's inspection.

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★☆☆☆☆

“Next Garda sofas”

Written on: 02/07/2015 by pwRasmussen379 (1 review written)

Bought these sofas 2 Months ago. The cushions are wrinkling and are saggy. Thought for the money we paid they would be top quality, very disappointed… Read Full Review

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★★☆☆☆

“Next michigan sofa”

Written on: 23/06/2015 by Celticlisbon (1 review written)

Very poor substandard quality sofas, at inflated prices. I thought Next would have provided far better customer service. No doubt this sofa was very uncomfortable not fit for purpose. I had no choice but to buy replacements elsewhere. What an expensive mistake… Read Full Review

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★☆☆☆☆

“Never again!”

Written on: 22/06/2015 by DianaOgle (1 review written)

Purchased a Stratus Corner Sofa set. Fell in love with it in the shop but once recieved my opinion changed. The cushions fillings are rubbish! Shortly after buying it we complained to Next on several occasions. They did send a technician out but we were informed the cushions were supposed to be like that as they were 'comfort' cushions and required 'plumping' on a regular basis. Three years on the sofa looks well crumpled despite only two adults living in the house. The two cushions we sit… Read Full Review

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★☆☆☆☆

“Corner suite”

Written on: 09/06/2015 by Stevedrapes (2 reviews written)

Just rang next up to confirm that they are still delivering tomorrow like they said on the email I got a few days ago they have just told me they have not got a couple of the items that I ordered so they are not delivering the other items neither if I had not rang them the wife could have been waiting in all day for nothing and the woman on the other end of the phone was so arrogant and had I couldn't care less attitude so after 20 mins on the phone still nothing sorted and I was told we will… Read Full Review

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★★☆☆☆

“ArmItage leather suite”

Written on: 03/06/2015 by Lastresort (1 review written)

I have come across this site after placing an order with next for an armitage leather suite and foot stool and have been concerned to see so many negative comments about next. does anyone have any experience of the armitage suite? Still waiting for a delivery date but have been told it will be July. … Read Full Review

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Jobridgman's Response to Lastresort's Review

Written on: 25/09/2015

Have you received sofa yet??Looking to buy armitage one but alot of bad comments on here.

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★☆☆☆☆

“Don't waste your money!! Awful! ”

Written on: 20/05/2015 by Kayleigho214 (1 review written)

We spent over £1500 on 2 sofas from next, today we have had to have a technician come out to see if they can repair all the cushions that have completely split at the time. He said they all should have been double stitched and agreed that the quality was not good enough for the price. As a regular next customer the sofas certainly do not reflect the quality of other next products! Very disappointing!… Read Full Review

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★☆☆☆☆

“service terrible”

Written on: 15/05/2015 by Stantonxy149 (1 review written)

My garda sofe was due last fri after taking a day off work it never showed up. After a number of calls I was eventually told furtniture lost in transit. I keep calling being told I would be called back and nothing. Went to next store they told me Sofa has been found but still no delivery date no calls went it will be delivered. Made a complaint and told Iit will be 7 days before they get back to me. Buy furniture elsewhere if you can to avoid being in this situation… Read Full Review

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★☆☆☆☆

“Just Really Terrible stay Clear”

Written on: 11/05/2015 by Steve8956 (1 review written)

We ordered 3 Ledbury sofas and two Sherlock Opulent chairs at the beginning of February the expected delivery date was no later than the 14th April. since then we have written to us informing us that the delivery date has been delayed and the delivery date will be the following week. what they don’t mention is that this is the delivery date is when they get delivery, not when we the end user can expect delivery. its now the 7th May and they said they would have the sofas in today and guess… Read Full Review

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★☆☆☆☆

“Ledbury sofa”

Written on: 23/04/2015 by Mireyaa141 (1 review written)

I saw the Ledbury sofa in my local NEXT home store and loved it so I decided to order the medium one. Ordering was easy and communication from NEXT regarding delivery was excellent. Sofa arrived and I was disappointed because it didn't seem to feel as comfortable as the one I had tried instore but I thought it would feel more comfortable as it got used. I have the sofa less than two months and already the material has rucked and there is a dip in the seat cushion so i am constantly swapping the… Read Full Review

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Kaylini's Comment

Written on: 27/04/2015

Could I ask which fabric you got? Ordered this in textured twill - xl sofa and 2 chairs- rather worried!
How is it now?

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★★☆☆☆

“bosworth sofa”

Written on: 10/04/2015

Purchased 2 of these sofas a large and a small which were both delivered to us in February this year (2015). Delivery man couldn't have been more helpful so have no complaints on that score. Really pleased with overall appearance of the sofas but these are the most uncomfortable sofas we have ever had, like sitting on a park bench. Wish we had looked around a bit more now although when we tried them in store they seemed fine… Read Full Review

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★☆☆☆☆

“Worst buy ever ”

Written on: 10/04/2015 by simonlowe (1 review written)

From start to finish this was a nightmare . Only received one chair instead of two . Sofa and chair was delivered damaged and now awaiting another chair to replace chair . Even the insurance was another mess started the day of order instead of delivery .wish we had gone to Marks and Soencer… Read Full Review

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