Next Sofa Reviews

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Latest Reviews

★☆☆☆☆

“Ledbury sofa”

Written on: 23/04/2015 by Mireyaa141 (1 review written)

I saw the Ledbury sofa in my local NEXT home store and loved it so I decided to order the medium one. Ordering was easy and communication from NEXT regarding delivery was excellent. Sofa arrived and I was disappointed because it didn't seem to feel as comfortable as the one I had tried instore but I thought it would feel more comfortable as it got used. I have the sofa less than two months and already the material has rucked and there is a dip in the seat cushion so i am constantly swapping the… Read Full Review

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Kaylini's Comment

Written on: 27/04/2015

Could I ask which fabric you got? Ordered this in textured twill - xl sofa and 2 chairs- rather worried!
How is it now?

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★★☆☆☆

“bosworth sofa”

Written on: 10/04/2015

Purchased 2 of these sofas a large and a small which were both delivered to us in February this year (2015). Delivery man couldn't have been more helpful so have no complaints on that score. Really pleased with overall appearance of the sofas but these are the most uncomfortable sofas we have ever had, like sitting on a park bench. Wish we had looked around a bit more now although when we tried them in store they seemed fine… Read Full Review

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★☆☆☆☆

“Worst buy ever ”

Written on: 10/04/2015 by simonlowe (1 review written)

From start to finish this was a nightmare . Only received one chair instead of two . Sofa and chair was delivered damaged and now awaiting another chair to replace chair . Even the insurance was another mess started the day of order instead of delivery .wish we had gone to Marks and Soencer… Read Full Review

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★☆☆☆☆

“Worst quality sofa! Avoid at all costs.”

Written on: 09/04/2015

My fiancé and I bought our first house together two years ago. Having searched for the perfect sofa for months we finally decided on the next Colorado sofa (now discontinued... I wonder why!) we have had the sofa less than two years and the fabric looks worn and all of the cushions have lost their shape and are permanently creased. Having sent out two technicians I have been told that this is the nature of the fabric and the fibre filled cushions and I should unzip the cushions and plump the… Read Full Review

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★★★★★

“Excellent”

Written on: 20/03/2015

I ordered a Bosworth leather sofa and snuggle at the end of January. Delivery was estimated as first week in April. Available 4 weeks earlier than expected. Delivery men were great. Unwrapped the furniture, took away all the packaging and placed it where we wanted it. Also called on the day to say when they would arrive. I am very happy with the furniture and the service from Next… Read Full Review

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★☆☆☆☆

“Worse Sofa I've ever had. Second One No Better!”

Written on: 18/03/2015 by SezzerB (1 review written)

We purchased the Next Michigan LH facing corner sofa in December 2014 after saving up for a bit. After 2 months one of the back cushions had sagged. A technician came out and confirmed that it hadn't been filled properly so re filled it. After a few months most of the back cushions had again sagged. 2nd technician visit. He suggested that we take the fibre cushions out every day and pull the filling apart to plump them up. Seriously?! He also admitted that they were not filled with good… Read Full Review

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★☆☆☆☆

“Next Home in Stafford should be closed!! Three times...”

Written on: 09/03/2015 by mrrichards49 (1 review written)

Next Home in Stafford should be closed!! Three times we were told that product vas available to take away & clearly showed stock on the system that they use & yes after waiting we were told, how embarrassing!! the product that we wanted had been sent back???? They also clearly advertise that product is available to take home today later to be informed that the product is on a sixteen week lead time. I thought there was a law against false advertising?? What an absolute joke this company is… Read Full Review

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★★☆☆☆

“Poor endurance”

Written on: 27/02/2015 by Isaac2015 (1 review written)

We have a Sonoma sofa in our kitchen which gets occasional use.It is 18 months old and is ready for replacement. Daily we have a shedding of feathers from the cushions which are looking decidedly depleted.This happens when it hasn't been sat on. In our opinion poor value for money.The sofa looked good initially,and the upholstery fabric is as new,probably due to the little use… Read Full Review

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★★★★☆

“Everything fine when delivered.”

Written on: 01/01/2015 by DDesign17 (1 review written)

After reading these reviews I was a bit skeptical about purchasing our sofas from Next, however there seem to have been no problems with the Stratus range. After ordering in September we were given a 16 week wait, which personally I think is ridiculous for a custom made sofa. Anyway, we were happy to wait and receive the sofa for the new year as we were planning on redecorating our lounge which is now underway. We ordered the Stratus Small Left Hand Corner Chase & Snuggle Chair in the Soft Marl… Read Full Review

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★★☆☆☆

“3 months for a sofa and pay up front ”

Written on: 27/12/2014 by Quincy298 (1 review written)

If I had been told before ordering I would a need to wait 3 months and b pay for it up front. I think I would have changed my mind and looked elsewhere!… Read Full Review

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★☆☆☆☆

“More terrible service from NEXT”

Written on: 14/12/2014 by Hickey305 (1 review written)

I wish I had read some of these reviews before purchasing from NEXT. We ordered a Walton Sofa and Armchair which were estimated for 8 weeks delivery which ended up being over twice that length. I had to chase for an update and was promised a discount and a call back with an update - neither of which occurred. Then out of the blue I got a call to arrange delivery. The delivery was professional and on time but unfortunately the furniture had been made with the wrong fabric! Considering that they… Read Full Review

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★☆☆☆☆

“Good furniture.... Terrible service!”

Written on: 26/11/2014 by verinderm (1 review written)

We ordered our sofas so we would receive it for a Christmas delivery as we have the family up, and the delivery was late November as specified. When it arrived one of the sofas was a completely different style and leather type! The drivers made a call to Next who said we could keep the wrong sofa until the correct one arrives, although I asked what happened if it was scratched or damaged (2 young Kids and a dog in the house!) and was told that we would not be able to swap if this happened so… Read Full Review

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★★★★★

“Michigan Sofa & Chair”

Written on: 20/11/2014 by winckley (1 review written)

Outstanding service from Next, furniture is excellent quality. Delivered on exact day promised and within time slot allocated. From entering my local store to order was treated very politely and efficiently to the very helpful delivery men I could not have received better service. Many thanks… Read Full Review

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★★★★★

“Recommended ! ”

Written on: 13/11/2014

Read bad reviews previously but the service has been fantastic! Sofa was ready within 5 weeks of ordering (earlier than they said, great) Sofa is of good quality and the fabric is lovely, from start to finish the service has been good from ordering in store to text messages of delivery with set times which is so good for us full time workers! Delivery men were really nice, carefully brought them in and unwrapped them taking away the rubbish within 5 mins. Definately recommend them… Read Full Review

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★☆☆☆☆

“You could not make it up”

Written on: 04/11/2014

Next is a company in chaos - beware! Placed order and fully paid in August for a sofa, a chair and a Michigan sofa bed. Delivery arranged on a Thursday early October. Sofa and chair delivered fine by polite helpful team. We like these items. Sofa bed obviously not the right colour, so did not even get it off the lorry. Eventually told by the help line they did nbot have the correct item in stock so we would have to wait five weeks for correct item to be reordered and made and were sent a £30… Read Full Review

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Belesanak's Comment

Written on: 11/03/2015

Blimey - I think I will not order from Next. Thanks for sharing.

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★★★★☆

“Can't fault the service”

Written on: 27/10/2014 by Woollywizard (1 review written)

Just taken delivery of 2 sofas and felt compelled to review as I'd read a lot of poor reviews and I wanted to reassure others that not all Next furniture purchases are disastrous! This has been our third furniture purchase from Next this year-all 3 deliveries have been like clockwork and turned up with no problem and on time. When ordering the sofas, our only issue was that, as we wanted to take advantage of the interest free finance deal, we had to order in-store and when we visited the… Read Full Review

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★☆☆☆☆

“Terrible service. Do not use”

Written on: 05/10/2014 by Edith51 (1 review written)

Ordered a new chair and choose a fabric that meant the chair would be avaliable in 4 days. Waited all day for delivery, they were late, only for the truck to turn up and advise they didn't have our order on board only the feet. They hadn't even realised, till they went to get chair out of the truck. No explanation just it won't be delievered today. Called next service who advised that the sofa had not be forgotten it was in fact unavaliable, dispite several texts confirming it was on its way… Read Full Review

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★☆☆☆☆

“DISGUSTED, SHOCKING QUALITY”

Written on: 24/09/2014 by kferg76 (1 review written)

Bought a 2 seater and 3 seater from next. After 9 months the arms on 1 sofa had collapsed. After lengthy discussions with next the sofas were replaced, however at an extra cost to myself as they no longer done the sofa or fabric. After three months the whole side of my sofa has collapsed again, an engineer was sent who said that the only explanation was that we are sitting on the end of our sofas, unbeliveable!!! Please go elsewhere if you don't want to be disappointed!!… Read Full Review

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★☆☆☆☆

“Sonoma sofa Versatile Check Lawson”

Written on: 18/09/2014 by CaseyPotter (1 review written)

We ordered our sofa which was delivered November 2013. by January the fabric was pilling and cushions were sagging. Less than a year later we contacted Next with our concerns that the sofa is looking very old and tired already and would not last another year, they sent a technician. He recommended turning the cushions up to 3 or 4 times PER DAY yes OK I'll just nip out of work to do that! His report arrived this morning saying that the fabric fibres entangled in the sofa were different to that… Read Full Review

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Belesanak's Comment

Written on: 11/03/2015

I am/was considering purchasing a sofa from Next... not so sure now.

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Dee2579's Comment

Written on: 11/03/2015

Hi just after we posted this comment a fantastic lady from customer services rang and told us we could replace our sofa with any from the current range up to £700 in value. We had a new one delivered and the old one taken away within a week. So if considering would simply steer clear of the twill/ check material. The one we have now is fantastic, comfortable and wearing well. Good luck!

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★☆☆☆☆

“Worst Service Ever Please Read”

Written on: 12/09/2014 by McCormack297 (1 review written)

I am absolutely disgusted at this company, Ordered a sofa months ago, was arranged to be delivered a month ago, problem with the delivery something like their truck was unavailable, I take the day off work today to wait for the second attempt of delivery, 8am-12pm, by 12pm no delivery so i ring the office to find out what has happened only to find the fabric for the sofa which was promised to be delivered twice will not be available until after January and that I have taken 2 days off work to… Read Full Review

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