Next Sofa Reviews

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Latest Reviews

★★★★★

“Fantastic Garda Sofas”

Written on: 22/02/2017

Having searched the furniture shops for some time, the only ones we really liked were the Garda sofas in NEXT. Our two sofas arrived a fortnight ago, and we are absolutely thrilled with them. We are amazed at the negative reviews as these seem so robust and well made. We are ensuring that we follow the care instructions properly and have every confidence that they will give us many years of service. They arrived far sooner than we expected, and the customer service has been great… Read Full Review

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★☆☆☆☆

“Terrible chemical Smell”

Written on: 08/02/2017 by Dixonuf152 (1 review written)

Sofa lovey, service great. However Sofa had to be returned as after 10 days of windows being open etc the sofa still have a terrible chemical smell. Next were very good and did take it back and send me a new one which I have had for 5 days and the smell is not much better than the first. Having to go home each evening and have all windows and doors open but does not seem to be getting rid of the smell. I don't think this is normal and Next do need to look in to this… Read Full Review

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★★★★★

“Super delivery of furniture”

Written on: 07/02/2017 by Mariosa (1 review written)

Must praise highly the helpfulness, efficiency and punctuality of the team of delivery men who delivered furniture to my home on Monday.6th February, did an excellent job !… Read Full Review

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★★★★★

“Best ever ”

Written on: 27/01/2017 by 203Moser (1 review written)

The title says it all. Having purchased a few sofas over the years this one will be my last .I work night duty and am usually too tired to go to bed so I made do with the sofa. Best sleep ever.would definitely recommend buying furniture from Next, it's well made and well worth the money… Read Full Review

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★☆☆☆☆

“Worst sofa we ever had”

Written on: 25/01/2017 by Blakeev376 (1 review written)

Same here sofa cushions corner sofa never even click together from the start very baggy and uncomfortable only had 12mths… Read Full Review

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★★☆☆☆

“Poor quality snuggle chair”

Written on: 07/01/2017 by Jewel184 (1 review written)

Feather filled cushions have very poor quality material covering them. Losing several feathers every day, the result being they are now very flat. Seat cushion slides forward and has to be repositioned every day. Not at all impressed and will never buy from Next again. Not surprised their sales are heading downwards as their furniture is certainly not cheap to buy, just cheaply made… Read Full Review

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★★☆☆☆

“Easily marked sofa ”

Written on: 26/12/2016 by CatherineQ (1 review written)

In July '16 we received our olive green Bolivia leather sofas from Next- (Marseille). The very next day we noticed a big scratch mark on one of the sofas. Every few days since we have been discovering new scratches and marks on the sofas. This is very disappointing as the sofas are in a second living room which is barely used and we don't have any pets or children living in the house. The seats which my husband and I use have also sagged quite badly and the leather looks too loose for the… Read Full Review

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★☆☆☆☆

“Sherlock fabric armchair - nothing like the display...”

Written on: 08/12/2016 by Kristina369 (1 review written)

Bought this a couple of years ago and really wish I'd complained at the time. Firstly, when we ordered we were told this and the leather sofa I ordered would be here by Christmas and they weren't. Within days of arriving in the New Year, the fabric had pilled/ bobbled so much on the chair arms and cushion that it looked really old and horrible and feels rough to the touch. But the worst thing is the filling. You can feel the frame when you rest your arms on the arms of the chair, and the… Read Full Review

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★☆☆☆☆

“Falling Sales and falling profits - I wonder why?”

Written on: 17/11/2016 by Kelsie1956 (1 review written)

I have been a customer of NEXT for over 15 years. During this time, I have seen the quality of their products and customer service deteriorate significantly. I now consider NEXT too shoddy for my custom. I have paid them off and cancelled my account. NEXT clothing wouldn’t look out of place hanging on the rails of Asda. Their garments stand up to the washing machine with about the same amount of vigour as green label pants. However, NEXT furniture sinks even lower – replacing the now… Read Full Review

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★☆☆☆☆

“Poor quality ”

Written on: 16/11/2016 by pvSears294 (1 review written)

Purchased a sofa and snuggle chair 2 years ago and regretted this purchase ever since. The arm cushions on the chair lose an average of 10 feathers a day and are now very flat and misshapen. The back cushion has sagged badly despite turning all the cushions weekly. The problem appears to be the cheap and totally unsuitable inner material which is nowhere near strong enough to stop the feathers from coming through. Next appear to use cheap materials whilst charging a high price. Would never buy… Read Full Review

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★☆☆☆☆

“Very poor quality ”

Written on: 22/09/2016 by Keyond2 (1 review written)

I bought a sofa from next 18 months ago. I was never happy with the quality. Cushions felt very soft and squashed down when you sat on them. My in law sat on it and we heard a crack. When my husband had a look underneath it was made of thin wood full of knots. Obviously it was only a Matter of time before it broke. They sent someone out to have a look and he was shocked. He said that wood should never have been used in furniture and the only thing it was good for was fire wood. They offered me… Read Full Review

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★★☆☆☆

“Not. Comfortable”

Written on: 17/09/2016 by Lottylou (1 review written)

After having a really really comfortable suite for 17yrs I Bought the 3 seater, 2 seater, and chair in Sandford 18 months ago from Next having made several visits to sit on these to make us decide. They cost a lot of money but thought I'd made the right choice. After all this time the sofas are definitely not as comfortable as the one constantly we sat on in the store, very disappointed and keep wishing I'd gone elsewhere as can't see it improving. Makes you wonder if the ones instore are not… Read Full Review

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★☆☆☆☆

“Recliner doesn't recline! Do not purchase!”

Written on: 06/09/2016 by bluesysusie (1 review written)

We purchased the NEXT Armitage 2 seater and 3 seater reclining sofa's at the beginning of July. The 2 seater was ex display and we brought this home ourselves. It fully reclined with the footrest at 180 degree angle - as shown on the website and we loved it. The 3 seater arrived but did not recline fully - with the angle of the footrest tipping down and cutting into the back of the leg. A technician was sent out and he confirmed the leather on the footrest had been cut too short, therefore… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 25/08/2016 by Amandaskamp (1 review written)

I bought the Garda sofa and a year later the cushions were flat and the material was piling. I can not fault Next customer service. They sent a technician out to confirm the condition of the sofa (seems there is a problem with the Garda range judging by other reviews). They then offered to replace the sofa and offered me an upgrade with a discount if I chose a sofa more expensive than my original. Really am happy with how they have dealt with my problem and will recommend Next to my friends… Read Full Review

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★★★★★

“Happy with my sofas”

Written on: 22/08/2016 by Happy91 (1 review written)

I purchased two leather bosworth sofas just over a year ago. Customer service was great and kept me fully informed, delivery was earlier than intisapated and the delivery men installed the feet, removed the wrapping and took it away, very efficient. I'm very happy with my purchase and hopefully will continue to be… Read Full Review

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★★★★★

“Top Marks for Customer Service and Delivery Teams”

Written on: 04/06/2016 by Ellie74 (2 reviews written)

Back in January I ordered the Garda large and extra large sofas in Dark Brown Sumptuous Velour. These arrived within 6 weeks, earlier than the expected 9 week delivery date given to me. I quickly realised once they were placed into my sitting room we were never going to get along! I was convinced that I would be stuck with these two coffin look-a-like pieces of furniture as they were made to order and returning them would not be an option for me, and that someone in the not too distant… Read Full Review

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Lilylou92's Response to Ellie74's Review

Written on: 24/06/2016

Just received my garda extra large firm sit sofa with cuddle seat .they look and feel amazing in my livine room .ordered the small armchair but when it arrived decided I didn't want it ..called next customer service and they are coming to take it away on Tuesday with no hassle ..great customer service .first time I have had any dealings with next and I am one happy customer.

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★★☆☆☆

“finnley occasional sofabed”

Written on: 24/05/2016 by andzelika (1 review written)

One of most UNCOMFORTABLE sofabed I have ever bought. HARD like a rock. Fabrick will not warm you up.Do not try to sleep on it. You will end up with back pain. Description says as it is double...Mhm. I do not think so. The only bonus is that it is easy to assemble and presentable. I would not recommend to anyone… Read Full Review

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★★☆☆☆

“rippled fabric, wonky legs”

Written on: 21/04/2016 by 235Jordan (1 review written)

This is a review of a Next sofa that is about 4 years old. Unlike the above customers, I received my sofa on the date specified. I ordered the 'Sofia' sofa in a mink, velvet fabric with brown wooden legs. The delivery men called us when they were about 30 minutes away, all was looking good! My sofa arrived heavily packaged, in eager anticipation, I ripped off the packaging and immediately noticed it seemed somewhat lower than I had expected. Once I had torn off the plastic covering I noticed it… Read Full Review

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★☆☆☆☆

“status corner suite”

Written on: 26/03/2016

my star rating would be zero only you had to put something. DO NOT BUY ONE OF THESE CORNERS FROM NEXT, CUSHIONS KEEP FALLING LAP SIDED, LOOK WRINKLY AND CHEAP, NEED TO KEEP FIXING THE CUSHIONS IN PLACE FOR THE THING TO LOOK TIDY, BOUGHT IN DEC HAD IT 3 MONTHS AND HATE IT....WORST EVER PURCHASE… Read Full Review

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Mojitoqueen's Comment

Written on: 12/04/2016

We have just bought an Ashford Sofa from Next and have the same issue with the cushions constantly slipping forward. What style is your corner suite out of interest?

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Fairywishes's Comment

Written on: 02/06/2016

Yup we had an asford corner 4 seater delivered in feb which sloped down on the left side by 2 inches, ordered a replacement which was also sloped and squint by an inch and the backfilled cushions after 5 days were sloped and wrinkled and utterly substandard. We are due to have our 3rd ashford this time a 3 seater delivered on sat.... wish me luck!!

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Kerrymorris's Comment

Written on: 14/08/2016

We have a similar issue with our Sonoma corner chaise - which we plumped for after weeks of sofa research. Eight months of wear/use, and I'm already tearing my hair out over it! The back cushions are constantly 'higgledy piggedy' and I have to regularly basically deconstruct the sofa to reposition the cushions. There's only the two of us at home (no kids yet, no dogs so can't blame those!), and we're by no means 'heavy', so you can understand my disappointment that there is sagging at our respective ends already! Add to that, the sofa already seems to be creaking at times...if it's like this after just eight months, I dread to think what it'll be like in a couple of years. Actually seriously contemplating selling it and cutting my losses now-which is a real shame, as I had high hopes for it!

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Julietully's Comment

Written on: 11/08/2016

exactly the same , I have had enough my is stratus corner and I absolutely hate it, i'm gonna email complaints to have it looked at DO NOT BUY THIS MODEL

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★☆☆☆☆

“NEVER USE NEXT”

Written on: 22/03/2016 by Iangoldsmithreviews (1 review written)

Ordered a sofa from next on the 15th of December. All seemed to be going fine until the day before my scheduled delivery. I was getting email and text updates confirming my order and that all was okay. Then the next before, less than 12 hours before my delivery, Next called me up and suddenly didn't have my sofa. They had no explanation for this. Could not offer any amends. All they could do was say we will call you back within three days. WHAT USE IS THAT?! I ORDERED NY SOFA 14 WEEKS… Read Full Review

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