Next Sofa Reviews

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★★☆☆☆
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Next Sofa

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Latest Reviews

★☆☆☆☆

“More terrible service from NEXT”

Written on: 14/12/2014 by Hickey305 (1 review written)

I wish I had read some of these reviews before purchasing from NEXT. We ordered a Walton Sofa and Armchair which were estimated for 8 weeks delivery which ended up being over twice that length. I had to chase for an update and was promised a discount and a call back with an update - neither of which occurred. Then out of the blue I got a call to arrange delivery. The delivery was professional and on time but unfortunately the furniture had been made with the wrong fabric! Considering that they… Read Full Review

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★☆☆☆☆

“Good furniture.... Terrible service!”

Written on: 26/11/2014 by verinderm (1 review written)

We ordered our sofas so we would receive it for a Christmas delivery as we have the family up, and the delivery was late November as specified. When it arrived one of the sofas was a completely different style and leather type! The drivers made a call to Next who said we could keep the wrong sofa until the correct one arrives, although I asked what happened if it was scratched or damaged (2 young Kids and a dog in the house!) and was told that we would not be able to swap if this happened so… Read Full Review

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★★★★★

“Michigan Sofa & Chair”

Written on: 20/11/2014 by winckley (1 review written)

Outstanding service from Next, furniture is excellent quality. Delivered on exact day promised and within time slot allocated. From entering my local store to order was treated very politely and efficiently to the very helpful delivery men I could not have received better service. Many thanks… Read Full Review

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★★★★★

“Recommended ! ”

Written on: 13/11/2014

Read bad reviews previously but the service has been fantastic! Sofa was ready within 5 weeks of ordering (earlier than they said, great) Sofa is of good quality and the fabric is lovely, from start to finish the service has been good from ordering in store to text messages of delivery with set times which is so good for us full time workers! Delivery men were really nice, carefully brought them in and unwrapped them taking away the rubbish within 5 mins. Definately recommend them… Read Full Review

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★☆☆☆☆

“You could not make it up”

Written on: 04/11/2014

Next is a company in chaos - beware! Placed order and fully paid in August for a sofa, a chair and a Michigan sofa bed. Delivery arranged on a Thursday early October. Sofa and chair delivered fine by polite helpful team. We like these items. Sofa bed obviously not the right colour, so did not even get it off the lorry. Eventually told by the help line they did nbot have the correct item in stock so we would have to wait five weeks for correct item to be reordered and made and were sent a £30… Read Full Review

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★★★★☆

“Can't fault the service”

Written on: 27/10/2014 by Woollywizard (1 review written)

Just taken delivery of 2 sofas and felt compelled to review as I'd read a lot of poor reviews and I wanted to reassure others that not all Next furniture purchases are disastrous! This has been our third furniture purchase from Next this year-all 3 deliveries have been like clockwork and turned up with no problem and on time. When ordering the sofas, our only issue was that, as we wanted to take advantage of the interest free finance deal, we had to order in-store and when we visited the… Read Full Review

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★☆☆☆☆

“Terrible service. Do not use”

Written on: 05/10/2014 by Edith51 (1 review written)

Ordered a new chair and choose a fabric that meant the chair would be avaliable in 4 days. Waited all day for delivery, they were late, only for the truck to turn up and advise they didn't have our order on board only the feet. They hadn't even realised, till they went to get chair out of the truck. No explanation just it won't be delievered today. Called next service who advised that the sofa had not be forgotten it was in fact unavaliable, dispite several texts confirming it was on its way… Read Full Review

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★☆☆☆☆

“DISGUSTED, SHOCKING QUALITY”

Written on: 24/09/2014 by kferg76 (1 review written)

Bought a 2 seater and 3 seater from next. After 9 months the arms on 1 sofa had collapsed. After lengthy discussions with next the sofas were replaced, however at an extra cost to myself as they no longer done the sofa or fabric. After three months the whole side of my sofa has collapsed again, an engineer was sent who said that the only explanation was that we are sitting on the end of our sofas, unbeliveable!!! Please go elsewhere if you don't want to be disappointed!!… Read Full Review

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★☆☆☆☆

“Sonoma sofa Versatile Check Lawson”

Written on: 18/09/2014 by CaseyPotter (1 review written)

We ordered our sofa which was delivered November 2013. by January the fabric was pilling and cushions were sagging. Less than a year later we contacted Next with our concerns that the sofa is looking very old and tired already and would not last another year, they sent a technician. He recommended turning the cushions up to 3 or 4 times PER DAY yes OK I'll just nip out of work to do that! His report arrived this morning saying that the fabric fibres entangled in the sofa were different to that… Read Full Review

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★☆☆☆☆

“Worst Service Ever Please Read”

Written on: 12/09/2014 by McCormack297 (1 review written)

I am absolutely disgusted at this company, Ordered a sofa months ago, was arranged to be delivered a month ago, problem with the delivery something like their truck was unavailable, I take the day off work today to wait for the second attempt of delivery, 8am-12pm, by 12pm no delivery so i ring the office to find out what has happened only to find the fabric for the sofa which was promised to be delivered twice will not be available until after January and that I have taken 2 days off work to… Read Full Review

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★☆☆☆☆

“Next Sonoma Sofa”

Written on: 21/08/2014 by Maydz298 (1 review written)

We decided to spend the extra and purchased the Sonoma corner chase sofa. We thought being a next sofa and spending the extra we would have a good quality sofa but we could be more wrong. After two weeks we noticed a tip between the seat cushions. On closer inspection we also noticed that the back panels had collapsed inwards and the lether hadn't even been stitched down the sides. We contacted next, they sent an engineer who agreed it was substandard quality and sent a replacement. We were… Read Full Review

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★☆☆☆☆

“Garda Leather Sofa”

Written on: 23/07/2014 by O'Gradyts164 (1 review written)

Do not buy this sofa absolute rubbish within 15 months the sofa looks like a 5 year old. Customer service... Just a waste of breath the furniture people who are contracted by Next are guaranteed to be on Nexts side. My wife works for Next and they would not even give staff the discretion. Do not waste your money… Read Full Review

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★★★★☆

“Replacement sofas”

Written on: 16/07/2014

My replacement sofas arrived yesterday and although they are not my first choice I am happy with them. And hope I don't have any problems with them. I took the same style Garda as I do like the style only didn't dare take the same fabric. I must say that all the dealings I have had with customer service has been good. The three people I have spoken to have been understanding and polite. When they phoned to say I could have my money back a replacement or to pick another they didn't rush me they… Read Full Review

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★☆☆☆☆

“Poor customer service poor furniture”

Written on: 14/07/2014 by Cup1 (1 review written)

Ordered a sofa which took three months to come then when it arrived could only screw three legs In one screw insert missing customer service not good and eventually told we would have to wait two weeks for so me to come out so sofa can't be used. Wish we had read reviews on next customer service and furniture wouldn't of touched them with a barge pole and feel silly we didn't look up reviews . Please think twice before buying furniture from next. I would'nt rate service or furniture with any… Read Full Review

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★☆☆☆☆

“Michigan corner sofa”

Written on: 25/06/2014 by Adolfox407 (1 review written)

After 2 months of anticipation the corner sofa arrived. I had to unpack it myself. Upon doing this two of the four feet were not attached to the sofa, no biggie I could sort it. I then unpacked the chaise, which came with no feet, ok they can be added later. The chaise and the sofa interlock together to make an L shape. WRONG they sent a right hand chaise and a left hand sofa that aren't compatible. Totally unacceptable. Surprisingly customer services are ignoring me too. Next are absolutely… Read Full Review

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★★★★☆

“Happy”

Written on: 21/06/2014 by Harryr11 (1 review written)

I was abit worried after reading reviews of next sofa and chairs from other customers but I have had no problems at all, I ordered the Sonoma 2 sofa and Sonoma chair and received them this week after 5 weeks and 3 days after being told within 7 weeks. A little annoying having to wait 5 weeks but we were aware of that when we made the purchase and when they arrived we were happy with the quality of both the chair and sofa as it was the same as the ones we had seen in store. Very happy and… Read Full Review

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★☆☆☆☆

“Think before you buy”

Written on: 20/06/2014 by Leland79 (1 review written)

We purchased a sofa and two chairs from Next about 2 years ago and it has been one our worst purchases ever made. Today we are going to shop for new furniture as the quality of the build and fabric is terrible. The material (Eccles) has pulls in it and the back frame on the sofa and chairs have started to deform. In the last 20 years we've had 3 brand new sofas, the first two lasted us 18 years and were purchased from specialist furniture stores, both were still in good condition when we… Read Full Review

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★★★★☆

“I highly recommend Next furniture”

Written on: 25/05/2014 by Mdm1474 (3 reviews written)

I have bought a lot of Next furniture in the past including sofa's, chairs, book cases and rugs. I've never had a problem with the quality of any of the items. I've recently bought the Hove bedroom furniture including wardrobe, 2 x chest of drawers, 2 x bedside tables, a bed and mattress. The items were delivered when I wanted them and I was given a 2 hour delivery slot on a Sunday. The items were flat packed which caused me some concern, however the instructions were good and the build was… Read Full Review

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★★☆☆☆

“Garda sofas”

Written on: 10/05/2014

After only 6months my Garda sofas look terrible. There is only two of us in the house yet the cushions are discoloured and not very nice looking. A guy came out today looked and said it is with wearing jeans and other clothing, and then he said it was body sweat. Talk about being insulted. He spent about 5mins in house took a few photos and advised me to get the sofas professionally cleaned. He asked if I understood what he had told me and was I happy with it, I said I understood what he had… Read Full Review

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Alisonbostock's Comment

Written on: 14/05/2014

Did you find out manufacturer. I need one single new seat cushion that go damaged but I am having no look finding the manufacturer

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Nannying's Comment

Written on: 31/05/2014

Report the matter to the furniture ombudsman who will send a chap to look at the furniture.

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★★☆☆☆

“Poor quality sofa”

Written on: 26/04/2014 by vlO'Reilly333 (1 review written)

I have complained that the base cushions on our 18 months old sofa have gone too soft offering no support. Just had a visit from Next technician to examine what was wrong with it, but it was found to be in perfect condition... Apparently the problem is with the quality and there is nothing that can be done. Since the sofa was not the cheapest one,so I'm very upset as I feel that we have wasted our money. We can keep it perhaps for another year, but will have to start saving for a new one.....:(… Read Full Review

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