Next Sofa Reviews

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Latest Reviews

★★☆☆☆

“bought a sofa and two snuggles just over a year ago,...”

Written on: 31/07/2015 by SarahiMarsh (1 review written)

bought a sofa and two snuggles just over a year ago, after six months cushions sagged. Next sent a technitian who confirmed it was a manufacturers fault. all cushions were replaced but three months on and cushions looked like i'd had them for years. Next sent out one of their inspectors who said there was nothing wrong with them. I asked for a servico technitian to come for a second opinion and he confirmed it was a manufacturers fault. Next were very helpful and gave us a complete refund… Read Full Review

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★☆☆☆☆

“Next Garda sofas”

Written on: 02/07/2015 by pwRasmussen379 (1 review written)

Bought these sofas 2 Months ago. The cushions are wrinkling and are saggy. Thought for the money we paid they would be top quality, very disappointed… Read Full Review

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★★☆☆☆

“Next michigan sofa”

Written on: 23/06/2015 by Celticlisbon (1 review written)

Very poor substandard quality sofas, at inflated prices. I thought Next would have provided far better customer service. No doubt this sofa was very uncomfortable not fit for purpose. I had no choice but to buy replacements elsewhere. What an expensive mistake… Read Full Review

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★☆☆☆☆

“Never again!”

Written on: 22/06/2015 by DianaOgle (1 review written)

Purchased a Stratus Corner Sofa set. Fell in love with it in the shop but once recieved my opinion changed. The cushions fillings are rubbish! Shortly after buying it we complained to Next on several occasions. They did send a technician out but we were informed the cushions were supposed to be like that as they were 'comfort' cushions and required 'plumping' on a regular basis. Three years on the sofa looks well crumpled despite only two adults living in the house. The two cushions we sit… Read Full Review

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★☆☆☆☆

“Corner suite”

Written on: 09/06/2015 by Stevedrapes (2 reviews written)

Just rang next up to confirm that they are still delivering tomorrow like they said on the email I got a few days ago they have just told me they have not got a couple of the items that I ordered so they are not delivering the other items neither if I had not rang them the wife could have been waiting in all day for nothing and the woman on the other end of the phone was so arrogant and had I couldn't care less attitude so after 20 mins on the phone still nothing sorted and I was told we will… Read Full Review

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★★☆☆☆

“ArmItage leather suite”

Written on: 03/06/2015 by Lastresort (1 review written)

I have come across this site after placing an order with next for an armitage leather suite and foot stool and have been concerned to see so many negative comments about next. does anyone have any experience of the armitage suite? Still waiting for a delivery date but have been told it will be July. … Read Full Review

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★☆☆☆☆

“Don't waste your money!! Awful! ”

Written on: 20/05/2015 by Kayleigho214 (1 review written)

We spent over £1500 on 2 sofas from next, today we have had to have a technician come out to see if they can repair all the cushions that have completely split at the time. He said they all should have been double stitched and agreed that the quality was not good enough for the price. As a regular next customer the sofas certainly do not reflect the quality of other next products! Very disappointing!… Read Full Review

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★☆☆☆☆

“service terrible”

Written on: 15/05/2015 by Stantonxy149 (1 review written)

My garda sofe was due last fri after taking a day off work it never showed up. After a number of calls I was eventually told furtniture lost in transit. I keep calling being told I would be called back and nothing. Went to next store they told me Sofa has been found but still no delivery date no calls went it will be delivered. Made a complaint and told Iit will be 7 days before they get back to me. Buy furniture elsewhere if you can to avoid being in this situation… Read Full Review

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★☆☆☆☆

“Just Really Terrible stay Clear”

Written on: 11/05/2015 by Steve8956 (1 review written)

We ordered 3 Ledbury sofas and two Sherlock Opulent chairs at the beginning of February the expected delivery date was no later than the 14th April. since then we have written to us informing us that the delivery date has been delayed and the delivery date will be the following week. what they don’t mention is that this is the delivery date is when they get delivery, not when we the end user can expect delivery. its now the 7th May and they said they would have the sofas in today and guess… Read Full Review

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★☆☆☆☆

“Ledbury sofa”

Written on: 23/04/2015 by Mireyaa141 (1 review written)

I saw the Ledbury sofa in my local NEXT home store and loved it so I decided to order the medium one. Ordering was easy and communication from NEXT regarding delivery was excellent. Sofa arrived and I was disappointed because it didn't seem to feel as comfortable as the one I had tried instore but I thought it would feel more comfortable as it got used. I have the sofa less than two months and already the material has rucked and there is a dip in the seat cushion so i am constantly swapping the… Read Full Review

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Kaylini's Comment

Written on: 27/04/2015

Could I ask which fabric you got? Ordered this in textured twill - xl sofa and 2 chairs- rather worried!
How is it now?

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★★☆☆☆

“bosworth sofa”

Written on: 10/04/2015

Purchased 2 of these sofas a large and a small which were both delivered to us in February this year (2015). Delivery man couldn't have been more helpful so have no complaints on that score. Really pleased with overall appearance of the sofas but these are the most uncomfortable sofas we have ever had, like sitting on a park bench. Wish we had looked around a bit more now although when we tried them in store they seemed fine… Read Full Review

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★☆☆☆☆

“Worst buy ever ”

Written on: 10/04/2015 by simonlowe (1 review written)

From start to finish this was a nightmare . Only received one chair instead of two . Sofa and chair was delivered damaged and now awaiting another chair to replace chair . Even the insurance was another mess started the day of order instead of delivery .wish we had gone to Marks and Soencer… Read Full Review

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★☆☆☆☆

“Worst quality sofa! Avoid at all costs.”

Written on: 09/04/2015

My fiancé and I bought our first house together two years ago. Having searched for the perfect sofa for months we finally decided on the next Colorado sofa (now discontinued... I wonder why!) we have had the sofa less than two years and the fabric looks worn and all of the cushions have lost their shape and are permanently creased. Having sent out two technicians I have been told that this is the nature of the fabric and the fibre filled cushions and I should unzip the cushions and plump the… Read Full Review

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★★★★★

“Excellent”

Written on: 20/03/2015

I ordered a Bosworth leather sofa and snuggle at the end of January. Delivery was estimated as first week in April. Available 4 weeks earlier than expected. Delivery men were great. Unwrapped the furniture, took away all the packaging and placed it where we wanted it. Also called on the day to say when they would arrive. I am very happy with the furniture and the service from Next… Read Full Review

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★☆☆☆☆

“Worse Sofa I've ever had. Second One No Better!”

Written on: 18/03/2015 by SezzerB (1 review written)

We purchased the Next Michigan LH facing corner sofa in December 2014 after saving up for a bit. After 2 months one of the back cushions had sagged. A technician came out and confirmed that it hadn't been filled properly so re filled it. After a few months most of the back cushions had again sagged. 2nd technician visit. He suggested that we take the fibre cushions out every day and pull the filling apart to plump them up. Seriously?! He also admitted that they were not filled with good… Read Full Review

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★☆☆☆☆

“Next Home in Stafford should be closed!! Three times...”

Written on: 09/03/2015 by mrrichards49 (1 review written)

Next Home in Stafford should be closed!! Three times we were told that product vas available to take away & clearly showed stock on the system that they use & yes after waiting we were told, how embarrassing!! the product that we wanted had been sent back???? They also clearly advertise that product is available to take home today later to be informed that the product is on a sixteen week lead time. I thought there was a law against false advertising?? What an absolute joke this company is… Read Full Review

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★★☆☆☆

“Poor endurance”

Written on: 27/02/2015 by Isaac2015 (1 review written)

We have a Sonoma sofa in our kitchen which gets occasional use.It is 18 months old and is ready for replacement. Daily we have a shedding of feathers from the cushions which are looking decidedly depleted.This happens when it hasn't been sat on. In our opinion poor value for money.The sofa looked good initially,and the upholstery fabric is as new,probably due to the little use… Read Full Review

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★★★★☆

“Everything fine when delivered.”

Written on: 01/01/2015 by DDesign17 (1 review written)

After reading these reviews I was a bit skeptical about purchasing our sofas from Next, however there seem to have been no problems with the Stratus range. After ordering in September we were given a 16 week wait, which personally I think is ridiculous for a custom made sofa. Anyway, we were happy to wait and receive the sofa for the new year as we were planning on redecorating our lounge which is now underway. We ordered the Stratus Small Left Hand Corner Chase & Snuggle Chair in the Soft Marl… Read Full Review

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★★☆☆☆

“3 months for a sofa and pay up front ”

Written on: 27/12/2014 by Quincy298 (1 review written)

If I had been told before ordering I would a need to wait 3 months and b pay for it up front. I think I would have changed my mind and looked elsewhere!… Read Full Review

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★☆☆☆☆

“More terrible service from NEXT”

Written on: 14/12/2014 by Hickey305 (1 review written)

I wish I had read some of these reviews before purchasing from NEXT. We ordered a Walton Sofa and Armchair which were estimated for 8 weeks delivery which ended up being over twice that length. I had to chase for an update and was promised a discount and a call back with an update - neither of which occurred. Then out of the blue I got a call to arrange delivery. The delivery was professional and on time but unfortunately the furniture had been made with the wrong fabric! Considering that they… Read Full Review

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