Next Sofa Reviews

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Latest Reviews

★☆☆☆☆

“Falling Sales and falling profits - I wonder why?”

Written on: 17/11/2016 by Kelsie1956 (1 review written)

I have been a customer of NEXT for over 15 years. During this time, I have seen the quality of their products and customer service deteriorate significantly. I now consider NEXT too shoddy for my custom. I have paid them off and cancelled my account. NEXT clothing wouldn’t look out of place hanging on the rails of Asda. Their garments stand up to the washing machine with about the same amount of vigour as green label pants. However, NEXT furniture sinks even lower – replacing the now… Read Full Review

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★☆☆☆☆

“Poor quality ”

Written on: 16/11/2016 by pvSears294 (1 review written)

Purchased a sofa and snuggle chair 2 years ago and regretted this purchase ever since. The arm cushions on the chair lose an average of 10 feathers a day and are now very flat and misshapen. The back cushion has sagged badly despite turning all the cushions weekly. The problem appears to be the cheap and totally unsuitable inner material which is nowhere near strong enough to stop the feathers from coming through. Next appear to use cheap materials whilst charging a high price. Would never buy… Read Full Review

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★☆☆☆☆

“Very poor quality ”

Written on: 22/09/2016 by Keyond2 (1 review written)

I bought a sofa from next 18 months ago. I was never happy with the quality. Cushions felt very soft and squashed down when you sat on them. My in law sat on it and we heard a crack. When my husband had a look underneath it was made of thin wood full of knots. Obviously it was only a Matter of time before it broke. They sent someone out to have a look and he was shocked. He said that wood should never have been used in furniture and the only thing it was good for was fire wood. They offered me… Read Full Review

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★★☆☆☆

“Not. Comfortable”

Written on: 17/09/2016 by Lottylou (1 review written)

After having a really really comfortable suite for 17yrs I Bought the 3 seater, 2 seater, and chair in Sandford 18 months ago from Next having made several visits to sit on these to make us decide. They cost a lot of money but thought I'd made the right choice. After all this time the sofas are definitely not as comfortable as the one constantly we sat on in the store, very disappointed and keep wishing I'd gone elsewhere as can't see it improving. Makes you wonder if the ones instore are not… Read Full Review

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★☆☆☆☆

“Recliner doesn't recline! Do not purchase!”

Written on: 06/09/2016 by bluesysusie (1 review written)

We purchased the NEXT Armitage 2 seater and 3 seater reclining sofa's at the beginning of July. The 2 seater was ex display and we brought this home ourselves. It fully reclined with the footrest at 180 degree angle - as shown on the website and we loved it. The 3 seater arrived but did not recline fully - with the angle of the footrest tipping down and cutting into the back of the leg. A technician was sent out and he confirmed the leather on the footrest had been cut too short, therefore… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 25/08/2016 by Amandaskamp (1 review written)

I bought the Garda sofa and a year later the cushions were flat and the material was piling. I can not fault Next customer service. They sent a technician out to confirm the condition of the sofa (seems there is a problem with the Garda range judging by other reviews). They then offered to replace the sofa and offered me an upgrade with a discount if I chose a sofa more expensive than my original. Really am happy with how they have dealt with my problem and will recommend Next to my friends… Read Full Review

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★★★★★

“Happy with my sofas”

Written on: 22/08/2016 by Happy91 (1 review written)

I purchased two leather bosworth sofas just over a year ago. Customer service was great and kept me fully informed, delivery was earlier than intisapated and the delivery men installed the feet, removed the wrapping and took it away, very efficient. I'm very happy with my purchase and hopefully will continue to be… Read Full Review

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★★★★★

“Top Marks for Customer Service and Delivery Teams”

Written on: 04/06/2016 by Ellie74 (2 reviews written)

Back in January I ordered the Garda large and extra large sofas in Dark Brown Sumptuous Velour. These arrived within 6 weeks, earlier than the expected 9 week delivery date given to me. I quickly realised once they were placed into my sitting room we were never going to get along! I was convinced that I would be stuck with these two coffin look-a-like pieces of furniture as they were made to order and returning them would not be an option for me, and that someone in the not too distant… Read Full Review

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Lilylou92's Response to Ellie74's Review

Written on: 24/06/2016

Just received my garda extra large firm sit sofa with cuddle seat .they look and feel amazing in my livine room .ordered the small armchair but when it arrived decided I didn't want it ..called next customer service and they are coming to take it away on Tuesday with no hassle ..great customer service .first time I have had any dealings with next and I am one happy customer.

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★★☆☆☆

“finnley occasional sofabed”

Written on: 24/05/2016 by andzelika (1 review written)

One of most UNCOMFORTABLE sofabed I have ever bought. HARD like a rock. Fabrick will not warm you up.Do not try to sleep on it. You will end up with back pain. Description says as it is double...Mhm. I do not think so. The only bonus is that it is easy to assemble and presentable. I would not recommend to anyone… Read Full Review

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★★☆☆☆

“rippled fabric, wonky legs”

Written on: 21/04/2016 by 235Jordan (1 review written)

This is a review of a Next sofa that is about 4 years old. Unlike the above customers, I received my sofa on the date specified. I ordered the 'Sofia' sofa in a mink, velvet fabric with brown wooden legs. The delivery men called us when they were about 30 minutes away, all was looking good! My sofa arrived heavily packaged, in eager anticipation, I ripped off the packaging and immediately noticed it seemed somewhat lower than I had expected. Once I had torn off the plastic covering I noticed it… Read Full Review

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★☆☆☆☆

“status corner suite”

Written on: 26/03/2016

my star rating would be zero only you had to put something. DO NOT BUY ONE OF THESE CORNERS FROM NEXT, CUSHIONS KEEP FALLING LAP SIDED, LOOK WRINKLY AND CHEAP, NEED TO KEEP FIXING THE CUSHIONS IN PLACE FOR THE THING TO LOOK TIDY, BOUGHT IN DEC HAD IT 3 MONTHS AND HATE IT....WORST EVER PURCHASE… Read Full Review

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Mojitoqueen's Comment

Written on: 12/04/2016

We have just bought an Ashford Sofa from Next and have the same issue with the cushions constantly slipping forward. What style is your corner suite out of interest?

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Fairywishes's Comment

Written on: 02/06/2016

Yup we had an asford corner 4 seater delivered in feb which sloped down on the left side by 2 inches, ordered a replacement which was also sloped and squint by an inch and the backfilled cushions after 5 days were sloped and wrinkled and utterly substandard. We are due to have our 3rd ashford this time a 3 seater delivered on sat.... wish me luck!!

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Kerrymorris's Comment

Written on: 14/08/2016

We have a similar issue with our Sonoma corner chaise - which we plumped for after weeks of sofa research. Eight months of wear/use, and I'm already tearing my hair out over it! The back cushions are constantly 'higgledy piggedy' and I have to regularly basically deconstruct the sofa to reposition the cushions. There's only the two of us at home (no kids yet, no dogs so can't blame those!), and we're by no means 'heavy', so you can understand my disappointment that there is sagging at our respective ends already! Add to that, the sofa already seems to be creaking at times...if it's like this after just eight months, I dread to think what it'll be like in a couple of years. Actually seriously contemplating selling it and cutting my losses now-which is a real shame, as I had high hopes for it!

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Julietully's Comment

Written on: 11/08/2016

exactly the same , I have had enough my is stratus corner and I absolutely hate it, i'm gonna email complaints to have it looked at DO NOT BUY THIS MODEL

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★☆☆☆☆

“NEVER USE NEXT”

Written on: 22/03/2016 by Iangoldsmithreviews (1 review written)

Ordered a sofa from next on the 15th of December. All seemed to be going fine until the day before my scheduled delivery. I was getting email and text updates confirming my order and that all was okay. Then the next before, less than 12 hours before my delivery, Next called me up and suddenly didn't have my sofa. They had no explanation for this. Could not offer any amends. All they could do was say we will call you back within three days. WHAT USE IS THAT?! I ORDERED NY SOFA 14 WEEKS… Read Full Review

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★☆☆☆☆

“NEVER USE NEXT”

Written on: 22/03/2016 by Iangoldsmith (1 review written)

Ordered a sofa from next on the 15th of December. All seemed to be going fine until the day before my scheduled delivery. I was getting email and text updates confirming my order and that all was okay. Then the next before, less than 12 hours before my delivery, Next called me up and suddenly didn't have my sofa. They had no explanation for this. Could not offer any amends. All they could do was say we will call you back within three days. WHAT USE IS THAT?! I ORDERED NY SOFA 14 WEEKS… Read Full Review

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★☆☆☆☆

“Worst place to buy a sofa!”

Written on: 18/03/2016 by 191Lyons (1 review written)

Ordered a leather sofa in October which was delayed and delayed. Six months on and we are still waiting as it is now 'lost' in the warehouse. Awaiting for a fourth delivery date and news of possible compensation. Terrible customer service. They do not contact you to inform of any delay and do not call back. Shocking experience. Very disappointed. Will certainly avoid in the future!… Read Full Review

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★★★★★

“Armchair”

Written on: 09/03/2016 by Weekskp384 (1 review written)

Armchair delivered this morning great delivery service phoned regularly to give me updates down to 5mins away. My delivery men very nice and professional. I didn't ask them to unpack and put the chair together but they did and took away all the packing extremely pleased with chair and service… Read Full Review

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Lilylou92's Comment

Written on: 16/03/2016

Why is next still selling these sofas with all the bad reviews. I saw this sofa and was about to buy it but now I'm not to sure. Has anyone got one andis pleased with there purchase

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★★☆☆☆

“Next Garda Two Seater Sofa,”

Written on: 17/02/2016 by Callahan1967 (1 review written)

Very dissapointed with the look of the cushions on this Sofa ? Purchased in Sept 2015, Hardly used ,Next sent out the Sofa medic and am now awaiting reply ? Looks terrible ? Only two of us in the house ? No family ? If the cushions looked poor after a couple of years I could understand it but not after 6 months ? Bought another chair at the same time from next and it has never moved ? If the sales person told me in 6 months your Sofa will look terrible I would have put my cash elsewhere ?… Read Full Review

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★☆☆☆☆

“Garda modular corner sofa terrible quality ”

Written on: 16/01/2016 by Iris1974 (1 review written)

Feel really sad leaving this review as have been looking forward to receiving my sofa. It has arrived incomplete faulty cusions and even the separate parts of the sofa are different heights and widths. No continuity - no quality control! Dare say it's heading straight back to them and I will never purchase furniture from them ever again. Not worth the 8 weeks wait or the price. I… Read Full Review

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★★☆☆☆

“Service medic helpful but disappointed in sofa ...”

Written on: 04/01/2016 by djackson18 (1 review written)

I bought the Gosford 6 months ago in the sumptuous velvet , mid silver,it's a beautiful looking sofa and very elegant however things went wrong from the start. It took well over an hour to get in, and in the end had to go through the garage and back door which was a mission in itself. Sofa got marked coming in and a I was left with a hole in the wall. I noticed that the material was not right after a few weeks, there were ripples in the arms where as the material seems too loose. I noticed… Read Full Review

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★☆☆☆☆

“Garda sofa”

Written on: 26/12/2015 by 44Clarke (1 review written)

Had a few months. Very uncomfortable and material not wearing well. Very disappointed with it.Don't waste your money… Read Full Review

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★☆☆☆☆

“Terrible chemical smell”

Written on: 01/11/2015 by 435Flynn (1 review written)

Bought 2 Stamford sofas and a foot stool and they are emitting the worst chemical smell, which is tainting everything in the room. Given that I am pregnant I have opted not to sit in the room and we've closed it off from the rest of the house, with the windows and French doors open as much as possible. I'm hoping to get a Next home technician out this week to assess the problem, but really just want to return them and buy completely organic sofas to avoid exposure to chemicals. I'm sure this… Read Full Review

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Shakira_Mcadam's Comment

Written on: 03/11/2015

H
I am looking to buy one of these sofas
Were yours treated with Guardsman protection - is this the chemical smell do you know?
Many thanks

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