Next Sofa Reviews
Latest Reviews
★★★★★
“good service and support. lovely product.”
Written on: 15/05/2013
Just received my Toulouse settee. So relieved. After reading many of the previous reviews I had seriously considered cancelling the order. My experience has been very positive from ordering at a Next shop, the three text messages I received from despatch and the telephone call I got this morning to tell me they would be with me in ten minutes. They arrived on time, installed the settee and cleared away the rubbish. I had ordered on the 2nd of May and was given the 23rd May as my delivery... (read more)
★☆☆☆☆
“Furniture looks so cheap”
Written on: 10/05/2013
We ordered a sofa, chair and footstool. The quality was so poor. Next arranged for an independent furniture inspector to check our sofa. It had a crack in the frame and the seating was too low. Also the foam was too soft. We are getting a refund. Wont shop there again. (read more)
★☆☆☆☆
“DO NOT BUY FURNITURE FROM NEXT”
Written on: 12/03/2013 by c011998
Just spent nearly £1000 on 2 armchairs (Sherlock) from Next and am so disappointed. It looks like it was made up by an amateur and looks cheap. Never again (read more)
★☆☆☆☆
“Never buying from them again! Avoid Next!!”
Written on: 01/03/2013 by Hannah-Vic (1 review written)
We bought the newell sofa and two arm chairs in mink to go in our new home. To begin with they didnt stick to their 5days to 5 week promise. We waited months for the chairs.... And we are still waiting now (8 MONTHS LATER) for our perfect sofa set. Really bad customer service from next- no phone calls or emails- We had to keep ringing them again and again. Eventually our sofa was sent to us but had the wrong feet. So they sent us some more out. These were the wrong colour... So they sent... (read more)
★★★★★
“No problems whatsever!”
Written on: 24/02/2013 by sunshine13
I ordered sofa 6 weeks ago - was in no rush for it, however, polite lady rang after 5 weeks to arrange delivery which was a convenient Sunday morning the week after. Just arrived, delivery men very friendly, efficient and fast! Made sure I was happy with it and took all the packaging away. Sofa nice. Recently had bed delivered - again, no problems. Would have no hesitation in using in the future. (read more)
★★★★★
“Fantastic delivery team”
Written on: 21/02/2013
Next delivered my extra large sofa today. Because my front door and hallway are too narrow the delivery team had to carry it from the lorry over 100m round the back of the terrace. The path they used is muddy, grassy and uneven. There were no complaints, growls or even moments when I thought they'd give up or leave it in the front garden (after having read a lot of comments, this had been a recurring nightmare). In fact, I only ordered the sofa at the end of January.....I couldn't believe... (read more)
★☆☆☆☆
“No Chair yet”
Written on: 18/02/2013 by Rosiepo (1 review written)
Worried now after reading these reviews,ordered the Sherlock chair on the 19th November 2012 on a 9 week delivery. 13 weeks later I have no chair . Never been a Next customer before and opened a next account, three weeks ago my statement shows to make payment for chair in February 2013, phoned customer services they said "oh you should have the chair by then" . That would be a big fat No :( (read more)
★☆☆☆☆
“They couldn't even send it in the right material!”
Written on: 07/02/2013
I ordered a tub chair and 1 metre of fabric in Sumatra Light Red. After 2 weeks I received the fabric but it was totally different colour from the material I had ordered. Next were great and apologised and ordered it again for me. I had apparently been sent Sumatra Dark red (which they don't even sell anymore). A couple of weeks later the new fabric and my tub chair arrived, both in the wrong material again. Maybe I should give up now and get a refund. I have a corner sofa on order too... (read more)
★☆☆☆☆
“long delay then not worth the wait”
Written on: 05/02/2013 by lizmercer (2 reviews written)
Ordered a large sofa and matching snuggle which is a round swivle chair. After many delays both eventually arrived. Sofa is ok but omg the snuggle is 3 months old and looks terrible. Because the cushion over hangs the base it has drooped and seam is all skew wiff. Fabric along edge has gone all worn and shiny. Its not even comfy. Do not buy! (read more)
★☆☆☆☆
“Next - what a shambles”
Written on: 01/02/2013 by gb1979 (2 reviews written)
Ordered oslo armchair, footstool and two scatter cushions at the beginning of December 2012. Told I had 7-10 weeks waiting time. Fine no probs. Got phone call after 7 weeks to organise delivery. Chair and footstool arrived - no cushions. I asked delivery man to wait as I checked the items were correct, told no need as they wouldn't take it away if it was wrong anyways as we would have to phone and report problem and they ran off. Well the footstool looked good and was all correct,... (read more)
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Showing 1 - 10 of 61 Reviews
★★★★★
“Next Sofa and Armchair”
Written on: 20/01/2013
We looked at these reviews a bit late as we had already ordered in store an armchair (delivery in 2 -4 weeks) and a sofa (delivery in 1 week). We were a bit apprehensive after reading about the bad customer service and delayed delivery times, especially as we have just bought a new house and really needed these items. Luckily, we have been pleasantly surprised with both Next customer service and their delivery. Their customer service was really helpful when we realised we had bough the sofa... (read more)
★☆☆☆☆
“Diabolically bad...never shopping with this company again!”
Written on: 11/01/2013 by dangrainger (6 reviews written)
First off, one thing I truly hate about Next is that, when you make a purchase on their website, you seem to automatically be given a credit account with a limit on it...which then shows up on your credit report as an agreement. Why can I not just buy the stuff I want like I do on any other retail website, I don't want a credit account! Now to the major issues...Next's home delivery service. In preparation for a house move, my wife and I made three orders on the same day in a Next store for... (read more)
★☆☆☆☆
“Corner Colorado sofa, very disappointing! ”
Written on: 03/01/2013 by Lano76
I ordered a Next Colorado corner sofa in Capri mink fabric and matching armchair, big mistake! No problem with delivery, received it 8 weeks after ordering. Quality was appalling! All the furniture was very light. I could pick one piece of the corner sofa up by myself. The long cushion was too big and the material on the end was all puckered. There were threads all over both items hanging off. The arms had hardly any stuffing and showed dents when you removed your hand. The cushions were so... (read more)
★☆☆☆☆
“No furniture for Christmas”
Written on: 18/12/2012 by NoFurnitureThanksToNext (1 review written)
I ordered living room furniture on 4/11/12 with a 5 week delivery time. Next called me last week to say part of the order would be delayed until January 2013 but the other bits would still arrive before christmas. They offered a discount in recognition of the inconvenience. I arranged to have my old furniture collected and taken away. I then was called again by next and they said none of my furniture would come before Christmas. I have degenerative disc disease which causes a lot of... (read more)
★☆☆☆☆
“SHAMEFUL, FALSE PROMISES FROM NEXT!!”
Written on: 17/12/2012
Having spent weeks researching sofas, we ordered a Sonoma corner unit in store from Next. Pre-Christmas delivery was crucial, which is why we placed the order in time for their "5 week delivery" to arrive prior to Christmas. We also emphasised how important this was when ordering. I then saw the reviews on this site and got worried… so I called Next Customer Services, asked if they are aware of these terrible reviews and also for reassurance that our order would be fulfilled in time.... (read more)
★☆☆☆☆
“20 week delivery!”
Written on: 11/11/2012
Ordered 2 sofas from them in August. First one arrived after a 12 week wait and the other has been delayed yet again til January at least. The customer service is utter shambles, nobody seems to know what is going on. I can't knock the quality as the sofa I have got is of a decent standard. Next now stands for NEXT Year delivery! (read more)
★☆☆☆☆
“Worst Customer Service ever experienced. Next = Shambles”
Written on: 11/11/2012 by stonejm27
Ordered the Colorado sofa in Capri mink in September and was told that because of the fabric it would take 5 weeks till delivery. 5 weeks went by and no news so rang their premium line only to be told that there was a delay and that it would be 7 weeks and a letter has been sent explaining this. We requested that we receive some form of compensation for the delay and for the premium calls we made and they notified us that this will be dealt with after delivery. Amazingly a week later we... (read more)
★★☆☆☆
“What a disappointment!”
Written on: 09/11/2012 by Marie1547
I did plenty of research on the sofas we ordered and asked instore and online about fabric lead-times. After spending several weeks making up our minds we ordered two sofas in different fabrics and again I checked lead-times to ensure that we would get pre-Christmas delivery, at that time we were given mid-November and the beginning of December. We received the second letter in two days yesterday saying that there were delays with the suppliers and that pre-Christmas delivery wasn't... (read more)
★☆☆☆☆
“Absolute nightmare! Do not shop here.”
Written on: 08/11/2012
My husband and I ordered two Next Toulouse sofas in early September. We chose Next as we had moved without furniture and so needed our sofa/sofabed quickly. We were given a five week estimate by Next which was perfectly acceptable. It is now two months since the order was placed and Next still cannot give us a delivery date. We will have no sofas for our daughters birthday party and most likely not for Christmas either. We have never been contacted by Next and have had to chase them up... (read more)
Victormeldrew2012's Comment
Written on: 09/11/2012
You are in the same position as we were, due in the main to the manufacturer of the sofa not hitting the alleged NEXT target dates of 5 weeks.
Customer care, after speaking to a call centre in a far flung country, was very matter of fact. In truth they probably read off a script and couldn't care less. NEXT don't contact you with any updates and you have to chase them.
An easy solution for NEXT would be to advertise perhaps 8 - 10 weeks delivery and then if it comes early then the customer is delighted. I think they advertise 5 weeks to undercut the opposition who all seem to quote 6 weeks.
Our sofa actually arrived yesterday after 8.5 weeks and the good news is that it is excellent. Shame about everything else.
Victor Meldrew
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★☆☆☆☆
“23 week delay? CONTACT WATCHDOG!!”
Written on: 06/11/2012 by CatherineF
I ordered a Jemima snuggle seat in July and was given a lead time of 5 weeks. 5 weeks passed, the money was debited from my account and then I'm informed that there would be a 6week delay. 6 weeks passed and I was told the seat had never been ordered and it would take 7 weeks! 7weeks have now passed and I've been told there will be a further 5 week delay!! So if I'm really lucky ill have my snuggle seat 23 weeks after ordering. Having read the reviews I'm now worried that the quality will be... (read more)
Swanny667's Response to CatherineF's Review
Written on: 26/11/2012
If you haven't already then CANCEL your order immediately. We ordered 2 Jemima sofas in July and within 3 weeks of delivery the arms started 'popping' when pressed.
NEXT sent a medic to report on this who advised that there is a huge batch error on this particular sofa and that he advised repair rather than replacement as they had a warehouse full of these and would just keep sending them out until the stock had gone. I enquired about repair and compensation (as these were brand new) and the compensation was an insult - I'd spent more on phone calls. Unfortuntately, the sofas had to be returned for refund as we couldn't get a sensible response from NEXT.
Their customer service is a complete JOKE - every person I spoke to had a different story and would contradict things that I'd been told. One even tried to tell me that nobody on their staff would have advised of a batch error and that i was making it up.
The whole thing was an absolute shambles and I won't be buying anything from them again!!
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Showing 11 - 20 of 61 Reviews
★☆☆☆☆
“Not the best!”
Written on: 05/11/2012 by Gingerbenn (3 reviews written)
Purchased this sofa roughly 3 weeks ago, was happy to start with due to the quick delivery from Next. But since using have found the Ludo Sofa very uncomfortable when sitting on it. You can actually feel the wooden frame when sitting on the cushions of the sofa. The bottom cushions on the sofa are non removeable. Overall am not happy with the sofa, looks good quality but is basically just a bad wooden frame with cushions that are too thin. When you buy a new sofa you don't expect to be... (read more)
Paulbiker's Response to Gingerbenn's Review
Written on: 20/11/2012
Did you manage to resolve anything with next I am having the same issue with a sofa I bought recently?
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Gingerbenn's reply to Paulbiker's Comment
Written on: 20/11/2012
I've not so far resolved the sofa issue, NEXT don'nt ever seem to want to call me back after I have contacted them via there facebook page.
What problems have you got with your sofa?
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Gingerbenn's reply to Gingerbenn's Comment
Written on: 20/11/2012
Interesting to see there is alot of complaints via the facebook NEXT pages.
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Gingerbenn's reply to Gingerbenn's Comment
Written on: 20/11/2012
Have spoken to NEXT and having someone come out to inspect my Sofa next week.
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Paulbiker's reply to Gingerbenn's Comment
Written on: 20/11/2012
We have already had a replacement sofa after the first one had incorrect back cushions (too small) one of the seat cushions was a different colour to the rest of the sofa and there were marks on the leather. In all fairness Next were quick and replaced in a week. The issues we have experienced since are very similar to yours, ours is the Garda Extra Large Sofa and when we sit on it (in the middle especially) you can feel the wooden frame at the back, the support just does not seem adequate. Next have already sent a company out to check and found the Cushion (form) is not right thus being replaced however I'm not convinced and have since informed Next of this. they are stating to wait until this is replaced and they will have the sofa checked again! I still believe the support (i.e. the springs) is what the problem is??? Having been sat on it for a while I'm also finding I get back ache and the back cushions seem to be loosing their support!! Let me know how you get on with yours?
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Gingerbenn's Response to Gingerbenn's Review
Written on: 20/11/2012
UPDATE: Have someone from NEXT coming to inspect my Sofa next week.
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Paulbiker's reply to Gingerbenn's Comment
Written on: 24/11/2012
We had another guy come out to supposedly check the sofa but all he did for approx 30-40mins is tell me that this is how they are made thus nothing wrong with the sofa! Ref the support issue in the middle of the sofa he said because it only has two cushions its meant really for two people!! I said but its an ex large sofa and we bought it expecting to sit four people he said we would have been better off buying the small two seater then we would not have this problem!!???? Ref the back cushions loosing support he said again this is how they are made and we have to take out the filling at least once a month and pull apart to gain the support back i said not acceptable. ref feeling the wooden strut across the back again just said how they are made! Thus now waiting on next coming back to us don't hold much hope out on them resolving our issues! I have to say the guy who came out this time was as much use as a chocolate fire guard!! At least the last guy actually checked the sofa. Let me know hiw u get on??
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Gingerbenn's reply to Paulbiker's Comment
Written on: 26/11/2012
I have guy coming out on the 4th Dec so will update you then.
What do you think the chances of our getting our money back and having the sofa returned?
I can'nt sit on ours for longer then 30mins as just so uncomfortable!
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Paulbiker's reply to Gingerbenn's Comment
Written on: 27/11/2012
Not sure at all on them offering to give money back when the company they are sending out just states simply 'this is how they are made now a days!' thus Next I would presume would only take back if the sofa is stated as faulty. I am awaiting a call from them but not sure at all when this will be and I will discuss with them my options. I am deffinately not happy as after sitting on the sofa for approx 30 mins I get quite bad back ache thus i certainly will be asking for them to take the sofa back and either we pick a different sofa or they refund, will let you know.
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Gingerbenn's reply to Paulbiker's Comment
Written on: 26/11/2012
if you on facebook join my group: NEXT Sofas UK - NOT FIT FOR PURPOSE
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★★★★☆
“A little later than estimated but not a problem”
Written on: 04/11/2012
Just recieved a small Elizabeth sofa and Southwold chair. Estimated delivery was 5 weeks but ended up 8 weeks (due to just the sofa, the chair was ready in time). I rang a couple of time to keep checking and each time the people at the service centre were very helpful and informative. The extra couple of weeks did't treally bother me as it was still only 2 months, not bad compared to some other stores. The delivery service was excellent, could do a Saturday which was brilliant and had... (read more)
★★★★★
“Excellent service from Next”
Written on: 03/11/2012
After reading reviews on here about the poor service from Next I was a little bit apprehensive about the sofa I ordered from them. Having been told that it was going to be delivered within 5 weeks when I originally purchased the Stratus corner sofa, I was disappointed when I received a letter from Next to say that delivery was going to be delayed for a further few weeks and thought that I was going to end up in the same position as a lot of the people I had read reviews from on here (i.e.... (read more)
★★★★☆
“Good after-service with my Tuscany and Garda sofa”
Written on: 24/10/2012
I have two sofas. First I ordered in store was a Tuscany which is no longer available. I asked the salesman how long of a guarantee there was and he said we don't give a guarantee for so many years as such just our name. It took longer to come than I expected. Then when I got it there was a creak in an arm. So I emailed. They rang me and were most apologetic and an upholstery fix-it company was contacted and came and sorted it. Then a letter of apology and voucher from Next. Last year I... (read more)
★☆☆☆☆
“DO NOT BUY ANYTHING FROM NEXT. USELESS. USELESS. USELESS.”
Written on: 22/10/2012
Next seem quite happy to take your money, smile sweetly and promise the world yet the reality is that they are useless. God only knows how they are still operating. Their stock might look nice but it's pretty average quality and will NEVER make up for the absolutely terrible customer service, unacceptable delays in delivery (over 20 weeks when I was told 7) and bare faced lies they tell when you enquire about lead times. It seems that they are so used to operating this way that they now... (read more)
★★★★☆
“Garda in Salerno Mink”
Written on: 21/10/2012 by Ferboz (1 review written)
Recently bought a Garda large sofa, two chairs & footstool in a Salerno Mink fabric from Next. Lucky for me it was on a 4 day delivery but as I have work commitments I decided on a Sunday delivery. Had 3 texts, 2 emails plus a phone call from the delivery man 30 mins before arrival. Therefore cant fault the communication. Delivery was 1st class. Delivery men very courteous & managed to negotiate the suite through my narrow doorway. They even ad shoe protectors to protect my light carpet.... (read more)
★☆☆☆☆
“Shocking service”
Written on: 14/10/2012 by kilmarnock
Ordered a corner sofa from Next Home in Kilmarnock. Was given a five week delivery date was told would be contacted closer to the time with exact date and time of deliver. Paid £1800.00 using my credit card. Five weeks past phoned to enquire about my deliver date and was told that a computer error had cancelled my order. Would I like my money back or would I like to re-order??? They had my money for five weeks and no one bothered to contact me to refund. I was offered no compensation no... (read more)
★★★★☆
“Next Sonoma Sofas”
Written on: 07/10/2012
Having read the reviews on here about the Next sofas we were really worried about when we would receive our sofas and if they would be as expected. Thankfully we had nothing to worry about. We ordered one large Sonoma sofa and one medium sofa and were told delivery would be approx 5 weeks. We received them on Friday (Oct 5th) exactly 5 weeks and 1 day from when we placed the order and they are fab, really pleased with them. That said a friend of mine has had the same experience as many on... (read more)
★☆☆☆☆
“Toulouse Sofa - Next”
Written on: 06/10/2012 by dawnymarie (1 review written)
After a positive experience in store ordering the sofas (2 Toulouse 2 seaters) we looked forward to recieving the delivery. The day before delivery we recieved an text to give an approximate time and on the day a phonce call from the driver when they were minutes away. During delivery the men where respectful, helpful and very polite. When we inspected the sofas there were faults. A leg was chipped. There was faulty stitching to three seat covers and uneven puckering around the arm. I... (read more)
★☆☆☆☆
“Delays Delays !!”
Written on: 01/10/2012
Ordered the Next Sonoma sofa, with a 5 week delivery time. I went online to check my order on the track your order and the delivery date had been put back a week til1 17th October. Apparently in Next T&C they can change the delivery date by 2 weeks and not have to advise you in writing... I have now received a letter saying they are experiencing delays and the expected delivery date is "mid November 2012". I have phoned for an explanation but the call centre didn't know any further... (read more)
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Showing 21 - 30 of 61 Reviews
★☆☆☆☆
“Furniture order Harford dining set”
Written on: 05/09/2012 by Unhappystone (1 review written)
I ordered two pairs of dining chairs in march 2012, I was told delivery would be in 15 weeks ( though the matching table arrived within 5 weeks where's the logic in that given that you would expect a dining table and chairs which are advertised in the directory as a set would arrive at the same time....I should have known at that point not to proceed with the order ). 15 weeks later I phoned and was told that they would phone in two days to confirm a delivery date. Two weeks later I phoned... (read more)
★★☆☆☆
“Poor custmer service - Garda Capri ”
Written on: 26/08/2012
7th May Ordered a sofa and chair league time 5 weeks. After 7 weeks I phoned and asked what was happening, why hadn't they contacted me, the reply was 'We don't know when it will be ready', they could not even give me an approximate date. A courtesy call from them to say it has been delayed would have been appreciated, but instead I had to phone them on their premium line. Evenually the furniture arrived 9 weeks in total. A few days later received phone call from them,they offered me... (read more)
★☆☆☆☆
“Our complaint to Next”
Written on: 14/08/2012 by Next_Last
We placed an order on the Sunday 24th June for a Sonoma corner sofa. We were advised at time of purchase that the lead time would be 5 weeks. Currently, we are still yet to receive the sofa and we are now into our 8th week of waiting, although delivery is expected on Thursday 16th August. One of the most frustrating parts of the post-sales process has been that we never received any communication from Next Home that the order had been delayed. We learned of the delay when we called the... (read more)
Tops's Response to Next_Last's Review
Written on: 20/08/2012
Hi, we are going through the same thing! Believe it or not our two soafas were delivered yesterday after 9 weeks and both arrived damaged! Our chair is still outstanding and we've been told to expect a further 3 week delay! I WILL be seeeking compensation and will never buy furniture from Next again...................how can this store make any profit through diabloic customer service and inefficiency?! Absolute disgrace, would never never recommend!
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Littlebigman83's Response to Next_Last's Review
Written on: 25/08/2012
Same here,
11 weeks waiting now.
My chair was delivered today with no cushions and still no footstool, which was to be delivered at the same time.
Was told i would be contacted by next by the delivery driver, no phone calls.
I have been repeatedly lied to by them and to be honest i am tired of chasing them now.
I would suggest you forward your complaints to BBC watchdog, as i have in the hope that they will investigate this.
I will be writing a formal complaint to their head office and i suppose i have more weeks of calls to look forward too.
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Lubeena's Response to Next_Last's Review
Written on: 09/09/2012
I have had EXACTLY the same problem! I was given a lead time of 5 weeks for a sofa. After 5 weeks when I did not hear anything then I called Next and they advised that the sofa will be in the warehouse on the Tue. When I called after Tue then they said that the sofas are going under quality control and that I am due to be called to arrange a delivery date. I never got the call. I then phoned every day to find out whats happening and was told that they have come in the warehouse and are under going quality control. I even went into the store and the manager called up for me and they told her the same story. After another week (now 2 months) I go to the next store and ask them whats happening. They make the call on my behalf again and the lady on the phone tells me that my order was never placed! There was some problem with the system so they have NOW placed my order 2 days ago and it will now take another 5 WEEKS until the sofas come in the warehouse! They keep changing their story and keep lieing to me! I thought the sofas were in the warehouse and awaiting delivery?? They offered me £30 goodwill gesture on £2000 worth of sales and a 2 month delay! How ridiculous! I told them to keep it as it cost me more phone them everyday to get an update. No one phoned me during this time and they keep lieing to me!
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★☆☆☆☆
“Nice product, very poor customer service”
Written on: 13/08/2012
My experience is very similar to many of the reviews here and if I had seen this site before I ordered the two chairs I would have probably avoided using Next Home. I paid for the furniture in full when I placed the order and was given an estimated 5 week waiting time which I decided was Ok as I would use garden furniture in the meantime. Five weeks of waiting became eight. It would have been nine but I knew that Next had received the chairs from the manufacturers so I made a fuss... (read more)
Tops's Comment
Written on: 05/09/2012
I was contacted last Sunday to be told that our chair that we had ordered on june 18th(along with 2x sofas) will have to be re-ordered and will take another 5 weeks. To date no explanation as to why this is, especially as we received a letter dated 10th August that our chair will not be ready til early September! The lady in complaints was very kind but it was me who had to suggest a loan chair til ours was ready! Credit to her as chair arrived that afternoon! Now expecting both sofas and chair middle of October, some 4 months since ordering and paying in full! What a complete and utter farce! Never never again!
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★☆☆☆☆
“9 Weeks so far and still waiting!”
Written on: 12/08/2012 by LITTLEBIGMAN83 (2 reviews written)
Ordered a sofa, chair and footstool, order total was £1500.00 on 10th June 2012 from the next Leicester store. The sofa was in stock so i could have that immediately, however the rest of my order was on a 5 week wait. Fine i thought i would wait and the women told me it would definitely be no longer than 5 weeks. My sofa was delivered within 1 week as this was in stock. 5 weeks came and no phone calls or any contact at all, i had to chase them with phone calls and email only to be told... (read more)
★☆☆☆☆
“I wish I had listened to these reviews!”
Written on: 08/08/2012
I ordered a large swivel love seat at the start of July and as usual for Next i was promised delivery within 5 weeks. When I asked the salesman to clarify if this was an estimated time or the maximum time his exact words were "this is like Next's guarantee to get it to you by then". So I stupidly trusted Next over the reviews here. As the five week mark arrived I hadn't heard anything so contacted Next to get updated, and have now been told it will be another month at least. I will update... (read more)
★☆☆☆☆
“Next Home - Awful Experience!!!!”
Written on: 02/08/2012
Starting out in our first home is supposed to be a special experience and when choosing our home comforts we chose carefully. We chose Next Home because they are a large successful brand with great style pieces and we assumed it would be an easy transaction since they were advertising their express 5 day delivery service which was perfect as we were looking to move in right away. We went along to a local Next Home Store to ensure that all the details and colours were correct and when it... (read more)
★☆☆☆☆
“8 weeks on no sofas!!!”
Written on: 26/06/2012
I decided to use Next home for my sofa purchase after spending weeks research, as it's not a purchase you make every day. I wish I had found this site earlier!! So where do I start? I purchased a larger Colorado sofa in a stock fabric and a Colorado snuggle seat in a special fabric. I made my purchase face to face in a Next to make sure that all the details were correct, I paid cash in full at time of order. Advisers at time of purchase maximum delivery time would be 5 weeks max, even for... (read more)
Guest's Comment
Written on: 02/07/2012
Get this then... we have been waiting FOUR MONTHS so far for our sofa, now it's not going to be in till August at the earliest (if we can trust it will be delivered to us; they've given ours away to someone else TWICE). I've never had such bad service from a company!!!
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★☆☆☆☆
“Next sofa/customer services”
Written on: 11/06/2012
I ordered a sofa and two chairs from the next online special purchase sale in February(paid in full at the sane time)the furniture eventually arrived 2/5/12, the sofa had a smsll tear in the back which we did not notice at first after speaking to the WORST CUSTOMER SERVICES in the world someone came to inspect he sofa four weeks later and said that the back would have to be recovered, however the LIARS at customer services said that they had no more material!!!, I eventually agreed to a 25%... (read more)
★☆☆☆☆
“poor customer service”
Written on: 22/05/2012
after much searching for sofas we opted for next because we had always been happy with purchases of homeware and clothes and thought they had a good reputation, BIG MISTAKE. we chose a garda and an L shaped leather novara as a contrast. the models on display looked good quality and were on a five day delivery. we went to order on a sunday morning and because i had been to view said sofas many times i knew every detail of them more so than the assistant who seemed to have great trouble using... (read more)
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Showing 31 - 40 of 61 Reviews
★☆☆☆☆
“Next 'Garda' Sofa”
Written on: 05/05/2012 by WelshConsumer (1 review written)
January 2012 -Ordered 2 Garda Sofas (1 medium, 1 large). Delivered with 2 different styles of arm cushions, so looked very incongruous, especially as both sofas placed in the same room. Spent 2 months & counteless phone calls trying to sort out, as each of the 12 operators I spoke did not seem to understand what cushions I was referring to, which meant that each phone call I made was followed up soon after by another operator asking which cushions I meant (One particularly unhelpful operator... (read more)
★☆☆☆☆
“Sofa's not fit for pupose - a tale of woe”
Written on: 24/04/2012 by HMD2 (1 review written)
Really my experience with this company is almost the makings of a best seller. Bought sofa from my Next store (14/3/12), it arrived 5 days later (21/3/12). Delivery team excellent, sofa sagging, lumpy. Report it, inspector comes out and agrees. I re-order (28/3/12) and given 5 week delivery period, there is a difference in price of £200 which is eventually refunded on 23/4/12. As for my new sofa as of today no further forward in getting the "old" sofa uplifted or the replacement... (read more)
★★★★★
“Sofas from Next”
Written on: 15/12/2011 by MartinRitchie
We ordered two sofas through our local Next store. The ordering process was good. They gave us a delivery date and delivery time between 10:00 and 12:30. I received a text the day after purchase to confirm the delivery and another text the day before delivery with a further confirmation. The delivery driver called 30 minutes prior to arrival. The drop off took 5 minutes. No mess and no issues. I was actually quite impressed!! (read more)
★☆☆☆☆
“Next Furniture and general customer service horrors”
Written on: 01/08/2011 by Sazzle44 (1 review written)
I ordered two next fabric armchairs from their online sale which were effectively half price. All seemed to go smoothly. the order was confirmed and a delivery date was arranged and accepted by me to be delivered between 7.30am and 1.00pm. At 12.50pm, with a pending appointment to meet, I rang to find out what the delay was. I was told by the customer services operator that the chairs were not coming at all as they were out of stock!! No warning, no nothing just an unsympathetic 'sorry'. I... (read more)
★★★★☆
“Excellent,professional service”
Written on: 05/07/2011
About three months ago, we had reason to contact the Customer Service Management team at Next over what we considered to be a fault with the fabric on our Next sofas. We received excellent service from this team from day one. The sofas were assessed and it was agreed without fuss that they would be replaced. We waited just five weeks for the new sofas. They were delivered on the agreed date and time. The delivery men were particularly helpful, removing the original sofas and making sure the... (read more)
★★★★☆
“Next Sofa Delivery”
Written on: 31/05/2011 by kimbers (1 review written)
Ordered a Next Sofa from our local Next store in April. We were told at the time it would be 7 weeks delivery, which we accepted. 5 weeks later they rang to arrange delivery, so we were pretty happy that it had been made early. They gave us lots of choice to choose a date suitable for us (I think they deliver 7 days a week for no extra cost). I asked for the delivery person to call me before arriving and we got a slot of 0730 hrs - 1300 hrs on saturday. So on the Saturday my phone rings at... (read more)
★★★★★
“Everything went very smoothly with our order from...”
Written on: 23/03/2011
Everything went very smoothly with our order from ordering at the shop through to delivery. Continual reminders via text to ensure that we did not forget. 10 days after ordering our sofa bed arrived and was delivered timeously and courteously. Very pleased. (read more)
★☆☆☆☆
“Ordered a sofa and paid,2 weeks late and when it did...”
Written on: 19/03/2011
Ordered a sofa and paid,2 weeks late and when it did arrive it had a split,phoned them up and was told they would get one to me next day,no sofa,phoned again and it was sent to darlington i live on the south coast!phoned again told by a rather agressive female that i had given them the wrong postcode,but they would get one to me the next day..no sofa waited in all day,phoned agressive female again,informed me that nobody was in so they returned it to the depot,i had no choice but cancel the... (read more)
★★☆☆☆
“They are not really the best in the world, but economy...”
Written on: 14/03/2011
They are not really the best in the world, but economy and not a bad quality.
I suugest it for couples that they don't want to spend too much at their first years of live.
(read more)
★☆☆☆☆
“Next customer service has to be good beacuse they are...”
Written on: 28/02/2011
Next customer service has to be good beacuse they are dealing with so many complaints about delivery service and damaged goods on arrival. they are just buying you off because they are papering over the cracks everywhere else. We have tried them out three times, first item delviered a tv unit was completely smashed inside the box, secong items sofa and chairs, dleivered all dirty and now having been replaced the fabric is very and i mean very, sensitive to soaking up any ink whatsoever from... (read more)
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Showing 41 - 50 of 61 Reviews
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Vanquish1982's Comment
Written on: 17/12/2012
Yeh been there done that. Ordered two Garda sofas on 18th October 2012. Confirmation email said delivery within 5 weeks. Second email said delivery within 6 weeks. A week before the due date we contacted Next to query the delivery and was told it was en route from factory to the Next warehouse. Due date arrived but the sofas didn't. Contacted Next who told us that the material hadn't even arrived in the country let alone the sofas at the warehouse. Pointed out our 6 week delivery to which the woman at Next said, "Yes, I can see why they told you that" however that was the end of her explanation. Contacted them repeatedly through their complaints department and told today, (17th December) that it is now in their warehouse but can't tell us when wife will get delivery......so watch this space. One question, why doesn't someone high up in Next have the guts to come on this site and explain why they can't give genuine delivery dates ?