Next Sofa Reviews

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Latest Reviews

★★☆☆☆

“finnley occasional sofabed”

Written on: 24/05/2016 by andzelika (1 review written)

One of most UNCOMFORTABLE sofabed I have ever bought. HARD like a rock. Fabrick will not warm you up.Do not try to sleep on it. You will end up with back pain. Description says as it is double...Mhm. I do not think so. The only bonus is that it is easy to assemble and presentable. I would not recommend to anyone… Read Full Review

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★★☆☆☆

“rippled fabric, wonky legs”

Written on: 21/04/2016 by 235Jordan (1 review written)

This is a review of a Next sofa that is about 4 years old. Unlike the above customers, I received my sofa on the date specified. I ordered the 'Sofia' sofa in a mink, velvet fabric with brown wooden legs. The delivery men called us when they were about 30 minutes away, all was looking good! My sofa arrived heavily packaged, in eager anticipation, I ripped off the packaging and immediately noticed it seemed somewhat lower than I had expected. Once I had torn off the plastic covering I noticed it… Read Full Review

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★☆☆☆☆

“status corner suite”

Written on: 26/03/2016

my star rating would be zero only you had to put something. DO NOT BUY ONE OF THESE CORNERS FROM NEXT, CUSHIONS KEEP FALLING LAP SIDED, LOOK WRINKLY AND CHEAP, NEED TO KEEP FIXING THE CUSHIONS IN PLACE FOR THE THING TO LOOK TIDY, BOUGHT IN DEC HAD IT 3 MONTHS AND HATE IT....WORST EVER PURCHASE… Read Full Review

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Mojitoqueen's Comment

Written on: 12/04/2016

We have just bought an Ashford Sofa from Next and have the same issue with the cushions constantly slipping forward. What style is your corner suite out of interest?

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★☆☆☆☆

“NEVER USE NEXT”

Written on: 22/03/2016 by Iangoldsmithreviews (1 review written)

Ordered a sofa from next on the 15th of December. All seemed to be going fine until the day before my scheduled delivery. I was getting email and text updates confirming my order and that all was okay. Then the next before, less than 12 hours before my delivery, Next called me up and suddenly didn't have my sofa. They had no explanation for this. Could not offer any amends. All they could do was say we will call you back within three days. WHAT USE IS THAT?! I ORDERED NY SOFA 14 WEEKS… Read Full Review

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★☆☆☆☆

“NEVER USE NEXT”

Written on: 22/03/2016 by Iangoldsmith (1 review written)

Ordered a sofa from next on the 15th of December. All seemed to be going fine until the day before my scheduled delivery. I was getting email and text updates confirming my order and that all was okay. Then the next before, less than 12 hours before my delivery, Next called me up and suddenly didn't have my sofa. They had no explanation for this. Could not offer any amends. All they could do was say we will call you back within three days. WHAT USE IS THAT?! I ORDERED NY SOFA 14 WEEKS… Read Full Review

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★☆☆☆☆

“Worst place to buy a sofa!”

Written on: 18/03/2016 by 191Lyons (1 review written)

Ordered a leather sofa in October which was delayed and delayed. Six months on and we are still waiting as it is now 'lost' in the warehouse. Awaiting for a fourth delivery date and news of possible compensation. Terrible customer service. They do not contact you to inform of any delay and do not call back. Shocking experience. Very disappointed. Will certainly avoid in the future!… Read Full Review

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★★★★★

“Armchair”

Written on: 09/03/2016 by Weekskp384 (1 review written)

Armchair delivered this morning great delivery service phoned regularly to give me updates down to 5mins away. My delivery men very nice and professional. I didn't ask them to unpack and put the chair together but they did and took away all the packing extremely pleased with chair and service… Read Full Review

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Lilylou92's Comment

Written on: 16/03/2016

Why is next still selling these sofas with all the bad reviews. I saw this sofa and was about to buy it but now I'm not to sure. Has anyone got one andis pleased with there purchase

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★★☆☆☆

“Next Garda Two Seater Sofa,”

Written on: 17/02/2016 by Callahan1967 (1 review written)

Very dissapointed with the look of the cushions on this Sofa ? Purchased in Sept 2015, Hardly used ,Next sent out the Sofa medic and am now awaiting reply ? Looks terrible ? Only two of us in the house ? No family ? If the cushions looked poor after a couple of years I could understand it but not after 6 months ? Bought another chair at the same time from next and it has never moved ? If the sales person told me in 6 months your Sofa will look terrible I would have put my cash elsewhere ?… Read Full Review

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★☆☆☆☆

“Garda modular corner sofa terrible quality ”

Written on: 16/01/2016 by Iris1974 (1 review written)

Feel really sad leaving this review as have been looking forward to receiving my sofa. It has arrived incomplete faulty cusions and even the separate parts of the sofa are different heights and widths. No continuity - no quality control! Dare say it's heading straight back to them and I will never purchase furniture from them ever again. Not worth the 8 weeks wait or the price. I… Read Full Review

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★★☆☆☆

“Service medic helpful but disappointed in sofa ...”

Written on: 04/01/2016 by djackson18 (1 review written)

I bought the Gosford 6 months ago in the sumptuous velvet , mid silver,it's a beautiful looking sofa and very elegant however things went wrong from the start. It took well over an hour to get in, and in the end had to go through the garage and back door which was a mission in itself. Sofa got marked coming in and a I was left with a hole in the wall. I noticed that the material was not right after a few weeks, there were ripples in the arms where as the material seems too loose. I noticed… Read Full Review

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★☆☆☆☆

“Garda sofa”

Written on: 26/12/2015 by 44Clarke (1 review written)

Had a few months. Very uncomfortable and material not wearing well. Very disappointed with it.Don't waste your money… Read Full Review

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★☆☆☆☆

“Terrible chemical smell”

Written on: 01/11/2015 by 435Flynn (1 review written)

Bought 2 Stamford sofas and a foot stool and they are emitting the worst chemical smell, which is tainting everything in the room. Given that I am pregnant I have opted not to sit in the room and we've closed it off from the rest of the house, with the windows and French doors open as much as possible. I'm hoping to get a Next home technician out this week to assess the problem, but really just want to return them and buy completely organic sofas to avoid exposure to chemicals. I'm sure this… Read Full Review

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Shakira_Mcadam's Comment

Written on: 03/11/2015

H
I am looking to buy one of these sofas
Were yours treated with Guardsman protection - is this the chemical smell do you know?
Many thanks

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★☆☆☆☆

“Cushions do not last”

Written on: 05/10/2015 by DejaO'Hara (1 review written)

I brought 2 sofas. They have poor quality filling in cushions and have not lasted 2.5 years. I can sit on the sofa for 2 hours and they are flat there I no substance to them. They were not cheap and I expected better. I am 5ft and not very big and I turn them regularly and rotate them. I complained to Next who send out an engineer, who said they are normal. My last sofas lasted almost 20 years I will be lucky if these last 3! My advise to you is not to waste your money on them… Read Full Review

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★☆☆☆☆

“Settee from Next”

Written on: 21/09/2015 by Wheelerqn225 (1 review written)

Bought a settee from Next ans weeks after it was delivered it looked as if we had it years...no one to moan I suffered it until 8 months later I cannot stand the look as its awlful...e mailed Next who eventually replied from IRELAND and they said a technician would be contacted...BRIll Technician came out 4 weeks later and said BIG FAULT and cushions not made correctly and the sponge was also faulty...said he would file a report within 7 days should here back from NEXt....HELLO NEXT one month… Read Full Review

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★☆☆☆☆

“Grotty Garda Sofa”

Written on: 20/09/2015 by Basi1l (1 review written)

Looked lovely on line, However shortly after delivery I noted that the quality was poor. The cushions showed indents straight away !! No way is this going to last. I also bought two snuggle chairs at the same time - the stitching was really bad on one of them and it looked like it had already been used!! Now found out that these have been discontinued - wonder why! Such a shame.Expected better from Next. Getting a refund as not fit for purpose. Now going to be on deck chairs for weeks until I… Read Full Review

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★☆☆☆☆

“no feet sanoma beatle infested sofa”

Written on: 14/08/2015 by TessDobson309 (1 review written)

after searchibg long and hard i ordered a sofa, a sonoma l shape with chaise long, storage and bed settee from next.along with being told lies about the finance and it being suggested we misunderstood whivmch we did not as we both either work or have worked in the financial sector, we were lied to about customer service, being taken seriously, and the stayus of the delivery truck....it had not broken down, someone had not cone in to work, surely next can cover for absenteeism. goodness kniws… Read Full Review

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★★☆☆☆

“bought a sofa and two snuggles just over a year ago,...”

Written on: 31/07/2015 by SarahiMarsh (1 review written)

bought a sofa and two snuggles just over a year ago, after six months cushions sagged. Next sent a technitian who confirmed it was a manufacturers fault. all cushions were replaced but three months on and cushions looked like i'd had them for years. Next sent out one of their inspectors who said there was nothing wrong with them. I asked for a servico technitian to come for a second opinion and he confirmed it was a manufacturers fault. Next were very helpful and gave us a complete refund… Read Full Review

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Johnrooney2's Comment

Written on: 06/08/2015

I have a service technician calling tomorrow, I have had a previous technician who gave a report and next said more or less hard luck, I was totally dissatisfied and requested a second opinion. My sofa looked dreadful after 3 months, will see what comes out of tomorrow's inspection.

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★☆☆☆☆

“Next Garda sofas”

Written on: 02/07/2015 by pwRasmussen379 (1 review written)

Bought these sofas 2 Months ago. The cushions are wrinkling and are saggy. Thought for the money we paid they would be top quality, very disappointed… Read Full Review

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★★☆☆☆

“Next michigan sofa”

Written on: 23/06/2015 by Celticlisbon (1 review written)

Very poor substandard quality sofas, at inflated prices. I thought Next would have provided far better customer service. No doubt this sofa was very uncomfortable not fit for purpose. I had no choice but to buy replacements elsewhere. What an expensive mistake… Read Full Review

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★☆☆☆☆

“Never again!”

Written on: 22/06/2015 by DianaOgle (1 review written)

Purchased a Stratus Corner Sofa set. Fell in love with it in the shop but once recieved my opinion changed. The cushions fillings are rubbish! Shortly after buying it we complained to Next on several occasions. They did send a technician out but we were informed the cushions were supposed to be like that as they were 'comfort' cushions and required 'plumping' on a regular basis. Three years on the sofa looks well crumpled despite only two adults living in the house. The two cushions we sit… Read Full Review

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