Next Sofa Reviews

Click here if this is your business
★★☆☆☆
2.1 / 5
28% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Next Sofa - Ask a question now

Media Gallery for Next Sofa

Next Sofa

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Worst Service Ever Please Read”

Written on: 12/09/2014 by McCormack297 (1 review written)

I am absolutely disgusted at this company, Ordered a sofa months ago, was arranged to be delivered a month ago, problem with the delivery something like their truck was unavailable, I take the day off work today to wait for the second attempt of delivery, 8am-12pm, by 12pm no delivery so i ring the office to find out what has happened only to find the fabric for the sofa which was promised to be delivered twice will not be available until after January and that I have taken 2 days off work to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Next Sonoma Sofa”

Written on: 21/08/2014 by Maydz298 (1 review written)

We decided to spend the extra and purchased the Sonoma corner chase sofa. We thought being a next sofa and spending the extra we would have a good quality sofa but we could be more wrong. After two weeks we noticed a tip between the seat cushions. On closer inspection we also noticed that the back panels had collapsed inwards and the lether hadn't even been stitched down the sides. We contacted next, they sent an engineer who agreed it was substandard quality and sent a replacement. We were… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Garda Leather Sofa”

Written on: 23/07/2014 by O'Gradyts164 (1 review written)

Do not buy this sofa absolute rubbish within 15 months the sofa looks like a 5 year old. Customer service... Just a waste of breath the furniture people who are contracted by Next are guaranteed to be on Nexts side. My wife works for Next and they would not even give staff the discretion. Do not waste your money… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Replacement sofas”

Written on: 16/07/2014

My replacement sofas arrived yesterday and although they are not my first choice I am happy with them. And hope I don't have any problems with them. I took the same style Garda as I do like the style only didn't dare take the same fabric. I must say that all the dealings I have had with customer service has been good. The three people I have spoken to have been understanding and polite. When they phoned to say I could have my money back a replacement or to pick another they didn't rush me they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor customer service poor furniture”

Written on: 14/07/2014 by Cup1 (1 review written)

Ordered a sofa which took three months to come then when it arrived could only screw three legs In one screw insert missing customer service not good and eventually told we would have to wait two weeks for so me to come out so sofa can't be used. Wish we had read reviews on next customer service and furniture wouldn't of touched them with a barge pole and feel silly we didn't look up reviews . Please think twice before buying furniture from next. I would'nt rate service or furniture with any… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Michigan corner sofa”

Written on: 25/06/2014 by Adolfox407 (1 review written)

After 2 months of anticipation the corner sofa arrived. I had to unpack it myself. Upon doing this two of the four feet were not attached to the sofa, no biggie I could sort it. I then unpacked the chaise, which came with no feet, ok they can be added later. The chaise and the sofa interlock together to make an L shape. WRONG they sent a right hand chaise and a left hand sofa that aren't compatible. Totally unacceptable. Surprisingly customer services are ignoring me too. Next are absolutely… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Happy”

Written on: 21/06/2014 by Harryr11 (1 review written)

I was abit worried after reading reviews of next sofa and chairs from other customers but I have had no problems at all, I ordered the Sonoma 2 sofa and Sonoma chair and received them this week after 5 weeks and 3 days after being told within 7 weeks. A little annoying having to wait 5 weeks but we were aware of that when we made the purchase and when they arrived we were happy with the quality of both the chair and sofa as it was the same as the ones we had seen in store. Very happy and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Think before you buy”

Written on: 20/06/2014 by Leland79 (1 review written)

We purchased a sofa and two chairs from Next about 2 years ago and it has been one our worst purchases ever made. Today we are going to shop for new furniture as the quality of the build and fabric is terrible. The material (Eccles) has pulls in it and the back frame on the sofa and chairs have started to deform. In the last 20 years we've had 3 brand new sofas, the first two lasted us 18 years and were purchased from specialist furniture stores, both were still in good condition when we… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“I highly recommend Next furniture”

Written on: 25/05/2014 by Mdm1474 (3 reviews written)

I have bought a lot of Next furniture in the past including sofa's, chairs, book cases and rugs. I've never had a problem with the quality of any of the items. I've recently bought the Hove bedroom furniture including wardrobe, 2 x chest of drawers, 2 x bedside tables, a bed and mattress. The items were delivered when I wanted them and I was given a 2 hour delivery slot on a Sunday. The items were flat packed which caused me some concern, however the instructions were good and the build was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Garda sofas”

Written on: 10/05/2014

After only 6months my Garda sofas look terrible. There is only two of us in the house yet the cushions are discoloured and not very nice looking. A guy came out today looked and said it is with wearing jeans and other clothing, and then he said it was body sweat. Talk about being insulted. He spent about 5mins in house took a few photos and advised me to get the sofas professionally cleaned. He asked if I understood what he had told me and was I happy with it, I said I understood what he had… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Alisonbostock's Comment

Written on: 14/05/2014

Did you find out manufacturer. I need one single new seat cushion that go damaged but I am having no look finding the manufacturer

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Nannying's Comment

Written on: 31/05/2014

Report the matter to the furniture ombudsman who will send a chap to look at the furniture.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★★☆☆☆

“Poor quality sofa”

Written on: 26/04/2014 by vlO'Reilly333 (1 review written)

I have complained that the base cushions on our 18 months old sofa have gone too soft offering no support. Just had a visit from Next technician to examine what was wrong with it, but it was found to be in perfect condition... Apparently the problem is with the quality and there is nothing that can be done. Since the sofa was not the cheapest one,so I'm very upset as I feel that we have wasted our money. We can keep it perhaps for another year, but will have to start saving for a new one.....:(… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Garda sofa”

Written on: 24/04/2014 by 364Leslie (1 review written)

I've been waiting over 3 months now for my sofa, no one has contacted me from next and when I've tried calling them I get someone who has no idea what is going on with my sofa and cant help in resolving this ongoing issue so I'm left in limbo! Shocking customer services and if I ever receive my sofa that I've paid £1,500 for I will never shop with next again or recommend them to anyone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“SHOCKING SERVICE, NEVER USE NEXT AGAIN”

Written on: 23/04/2014 by emmaag (1 review written)

From start to finish I have been disgusted by the level of service I have received from Next. On 2 February when I went into the store to buy a sofa I was pleased to see that they were advertising 4 day delivery. What a joke. When I went to place the order I was told it would take 12 weeks, though reassured that this was the maximum and likely it would arrive earlier. I placed the order and entered into an interest free loan agreement. 2 weekks before expected delivery, Next called my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Garda”

Written on: 25/03/2014 by Jumpingjesslewis (1 review written)

2 Garda Sofas from Next, one large and one medium. Both in Tonal Chenille Fabric. I have had them for well over 2 years now and have no issues. They are both looking great and as good as new. The foam has softened a little which gives a great feel as I like lounging on them. The scatter cushions have gone a little limp but with a bit of tlc and switching around they look alright. Just had another chair delivered and had no issues at all with the delivery service. The drivers were really… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never bay from next, bad quality”

Written on: 18/03/2014 by Dialeks81 (1 review written)

Year ago we bought corner unit-Touluse ! It was good for only one week! Back pillows lost their shape, which is appear as normal! After that , year later the arm rest is broke, the person who came to check it said it is a manufactory foult, now I am waiting a call from next, have no idea what they will offer this time, dont think it will be refund! Sad!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“garda large sofa two chairs”

Written on: 09/03/2014 by ewGreen200 (1 review written)

my sofa arrived on time but my two chair was a six week wait.sofa was of poor quality,the back fabric was all gaping two panels of the fabric was slightly different shades and down by the front feet the fabric again was puckered.I phoned next straight away and they did take it back after a few weeks,leaving us sitting on two deck chairs for another few weeks,then bingo the replacement sofa turned up plus the two chairs,only to find one chair had light wooden feet,and the other dark wood feet.at… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Tiverton Sofa”

Written on: 19/02/2014 by Gregormo31 (1 review written)

Ordered Tiverton Sofa from next. Issues as follows: - Delayed arrival of 3 weeks (13 week wait instead of 10) - When it did arrive fabric was covered in 'clicks', not just one or two, but all over, looked like a cat was loose in the factory. Surprised delivery guy didn't say something when he unpacked it. - Upholstery generally very poor, piping on covers didn't line up with cushion underneath. - Now have to wait a month before anyone can come and inspect it and return it. Never again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Cooper0814's Response to Gregormo31's Review

Written on: 03/03/2014

i ordered two sofas at the end of nov, delayed arrival , about three weeks. received sofas on saturday late afternoon, my house full of the chemical smell since. spoke to the customer service department, they told me find a sheet cover the sofa , waiting for the phone call from NEXT. concern the health more than the sofas now, very disappointed.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Worst customer service ever”

Written on: 16/02/2014 by Middlleton50 (1 review written)

I ordered a Sonoma corner sofa from Next. The delivery men left without unpacking the sofa. When unpacked on of the feet was broken, the two halves of the sofa were different heights and the protective pads were missing off most of the other feet. 10 weeks later and numerous calls the new foot has not arrived. They won't look at the height issue until the new foot is on. The sofa now creeks and I am quite sure it could collapse at any moment!, The worst aspect is the customer service, the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Stamford sofa”

Written on: 03/02/2014

The performance of the fabric (dark natural chenille) and the foam cushions on the pieces I bought is extremely disappointing. I've now had the suite 5 months and it looks distinctly shabby. The fabric has stretched it stays 'rippled' and the foam inserts don't return to shape. Looks like I could have had it years. By the way there are only two normal size people using this occasionally so goodness knows what it would look like if it were subject to the wear and tear of a family. Have… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tina2003's Comment

Written on: 03/03/2014

They will be excellent at looking after you. I have been through the process :-)

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Stratus Sofa and Sofia Armchair”

Written on: 20/01/2014

I purchased the Stratus Sofa and Sofia armchair in the sale on Dec 22nd and they were ready to be delivered on the 8th Jan although I chose a later date which suited me better. I have no complaints whatsoever, the delivery was fine and the furniture is great! Very pleased with the quality, comfort and look of both items… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview