Next Sofa Reviews

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1.8 stars
Average rating for this product is: 1.8 out of 5

From 4 ratings and 2 reviews

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Average Ratings for Next Sofa

  • Value for Money4 stars
  • Reviewer Ratings3 stars
  • Overall Rating1.9 stars

2 Reviews For Next Sofa

  • cat1 25th Nov 2007

    Reviewer rating: 1.5 stars


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    Good Points: Nice sofa


    Bad Points: Customer service


    General comments: I ordered a NEXT Verona corner couch in August, and I was told that it would be with me in 5 weeks time. This was delayed by 7 weeks (while I sat on the floor), with a dozen phone calls to NEXT asking where it was. I didn't receive any returned calls! It arrived and the arm was broken. It took a further 5 calls to get a couch medic out to inspect it and another 5 calls to try and get a new one delivered, then they wanted to collect the broken one without delivering the new one, and telling them we wanted this done on the same day was difficult - got there in the end mind. and have just received a call to say the old one will be picked up and new one delivered on 9th December - AT LAST (seems too good to be true though) - we wait with bated breath! It's taken from September to December to sort this out, with many delays and no returned calls.

    On the upside - it is a nice couch!

  • beckykate Rank: Corporal 18th Oct 2006

    Reviewer rating: 4.5 stars


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    I've had two of these sets of Next Modern 2 & 3 seater sofa's in different colours for different houses. Second set arrived safely. Sofa however had a small mark on it when it arrived. I called next to complain and they sent someone over to assess/clean it within a few days. It was cleaned and they sent an apology letter with some vouchers. Excellent customer service.