Jewel In The Crown Holidays Reviews

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★★☆☆☆
1.8 / 5
21% of users recommend this
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★☆☆☆☆

“Jewel in The Crown not interested in customer satisfaction”

Written on: 31/10/2014 by George7785 (3 reviews written)

Spent two weeks in The Sen Apartments in Turunc September 2015. Had several problems with the room concerning curtains hanging off, lack of kitchen ware, no cooking rings or hairdryer (only supplied after we complained), only two decrepit chairs and no table on balcony, view from balcony when sitting was a brick wall and no hot water for 5 days. Complained to rep at time and she took matter up with the manager but only a few of our complaints were resolved. The rep had us complete a complaint… Read Full Review

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★☆☆☆☆

“treated appallingly ”

Written on: 26/08/2014 by dundeescotland40 (1 review written)

Went to turkey in July 2015 hotel was filthy waited 9 hours on our room,when we finally got our room it was filthy,rep was no help,complained when we got home just received a letter saying it's more or less our fault for not sitting at the hotel constantly to speak to the rep,will never book threw jewel in the crown again and will be advising others to do the same,save all year for a holiday which was disgusting then be treated like dirt when trying to complain… Read Full Review

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★☆☆☆☆

“Worse hotel ever ”

Written on: 08/07/2014 by Madalynn10 (1 review written)

We went on holiday to marmaris been a few times before but the hotel we stayed at this time was terrible, we read some reviews on the seler hotel and it sounded not bad till we got there, we weren't told it had a 24hour bar and the noise was terrible you couldn't get to sleep with people shouting and dogs barking and when you did fall asleep you were wakened early with the staff shouting to each other, the staff would also eat from plates either before they were brought to the table or after… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 22/10/2013

Jewel in the Crown offer cheap holidays. That is good. However, my experience with them was awful. I went to Turkey with my booking party in September and booked a highly recommended hotel at a cheap price. When we got there, there were several problems with the room so we contacted Jewel in the Crown (after three days) and asked to be moved. The rep, incredibly disgruntled at having to come to the hotel, discussed our issues loudly around the pool and then finally withdrew the offer to move… Read Full Review

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★☆☆☆☆

“Holiday rep with a disgusting could'nt care less attitude”

Written on: 04/08/2013

We have been to Turunc 4 times previously and had a wonderful time but this year we had the rep from hell ! We went to the meet and greet . The rep asked us if we liked the apartment so we were truthful and told her no because there was no warm water for a shower and everyone who walked past our apartment could see in as the curtain up the front window and door was too short and hanging off so her reply was "we'll you did book basic". We paid nearly a thousand pound for this holiday and it was… Read Full Review

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★☆☆☆☆

“Shocking!! Avoid!!”

Written on: 26/11/2012

My mother and her sister just got back from Goa - they had a nightmare with Jewel in the Crown!! First of all the transfers - after a long flight and with my aunt in a wheelchair, the coach dumped them and their four bags on the side of the road and just told them to go! Mum had to force the driver to help with their bags as she couldn't carry all four alone. On the way out it was the same story, they had to drag their bags to the street and get picked up from there. They stayed at Colonia de… Read Full Review

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★☆☆☆☆

“Would never use Jewel in the Crown Again”

Written on: 24/10/2012

They use Onur Air to fly to Turkey worst airline and tour operator ever. Flight was delayed by over 9 hours, spent first day of our holiday in Gatwick Airport. Very unhelpfull do not seem to be bothered about customers once they have your money… Read Full Review

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★☆☆☆☆

“the millenium hotel harisanu turkey”

Written on: 01/09/2012

we arrived at the hotel close to midnight on 27th july 2012,we checked in and we were shown to our room,upon opening the door it was terrible,the only furniture in the room was 3 single beds,no dressing table,no bedside cabinets,nothing,the mosquito shutters were hanging off the windows and the bathroom was shocking,noisy and disgraceful,we checked out the next morning and paid extra for another hotel,tatty,dirty awful,do not stay here… Read Full Review

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★☆☆☆☆

“Don't do it!!!”

Written on: 27/06/2012 by evillittlepixie (1 review written)

I wouldn't recommend this travel company to my dog, let alone a friend. This is the first ever bad review I have written and I am doing it to prevent anyone else experiencing this. I booked via Purple Travel (Trading name of Hays Travel LTD) After 2 years together (and some very tough times) my partner and I decided to book a new year holiday to Goa. We spent days researching, what resort we wanted and booked what we believed to be our dream holiday. We understood we were paying the… Read Full Review

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Gordie1959's Response to evillittlepixie's Review

Written on: 26/02/2013

I know exactly what there like just had Xmas in goa with this company and it was the experience of my life please avoid jewel in the crown .im in the process of trying to get a refund but not holding my breath yet .hope u get it all sorted

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★☆☆☆☆

“Ozalp Hotel Dalyan with Jewel in the Crown”

Written on: 07/03/2012 by hoghead (1 review written)

Worst travel company ever. The hotel was dirty and very unfriendly. Took me a week to contact the rep and had to phone head office in the end and so did other customers. The rep finally turned up and said she was doing her garden as most of the guest had been to Dalyan before and didnt need her. Never complained about a travel company before but please avoid this company at all costs… Read Full Review

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★☆☆☆☆

“Went to India in December with this bunch for a tour...”

Written on: 02/03/2011

Went to India in December with this bunch for a tour of the main sites and then a week in Goa. First day we were dumped in the Keserval Garden Retreat hotel to wait for the rest of the party to arrive, the room was dirty, bedsheets gray and ripped and couldn't put the light on at night because every thing was controlled from one switch. No information was given where we where or what we could do or go locally. Currency exchange was extortionate and the staff said we are a hotel not a bank… Read Full Review

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★☆☆☆☆

“went to baywatch hotel in goa with this outfit. we...”

Written on: 30/11/2010

went to baywatch hotel in goa with this outfit. we were all inclusive. trouble was if we wanted a drink ,we had to fetch it our selves. we were treated like 2nd hand customers. 1st wk there we had to fight for a table ,place was over run with kids under no parental control.on our journey to airport, we were told no delays. it took us three & a half hours to get in lounge. and diverted to bahrain. reps were useless… Read Full Review

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★☆☆☆☆

“We booked this holiday from the Jewel In The Crown...”

Written on: 10/07/2009 by Lindath (1 review written)

We booked this holiday from the Jewel In The Crown brochure, travelled 22 -27 July. Stay in Blue Bay Hotel & Spa, rated 4 star plus by Jewel, what a mistake, the hotel is dirty, as is the sauna, jacuzzi, indoor pool & turkish bath. The 4 star rated hotel run out of towels, unbelieveable, the staff were so unhelpful & unfriendly.
We went half board and therefore had no wrist band, on more than one occassion we were asked what we were doing in the hotel, making us to feel like criminals. We… Read Full Review

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★☆☆☆☆

“I would not go on holiday with Jewel In The Crown if...”

Written on: 29/06/2009 by speedysteve 1945 (1 review written)

I would not go on holiday with Jewel In The Crown if it was free.They left my wife and i stranded at Dalaman airport after the bus left us after waiting only 10 mins.This was at only 15 45 and there were no reps or anybody to help us.This was on a bank holiday Monday when 5 flights arrived at the same time not our fault at all.We paid £43 for a taxi and they refused to return as they said it was our problem… Read Full Review

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Mary Mawdsley's Response to speedysteve 1945's Review

Written on: 23/10/2010

I found this review helpful because..we had similar issues with jewel in the crown and find on returning that their customer service is none existant prefering to take the word of their reps over customers who have paid good money for bad holidays.

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☆☆☆☆☆

“I booked a two week holiday to Turkey with Jewel in...”

Written on: 15/10/2006 by CKE (3 reviews written)

I booked a two week holiday to Turkey with Jewel in the Crown Holidays. After our first week we were called over by the rep, who informed us that we were being flown home early due to the 'bombs' going off. Now, had we been staying in the resort where this had happened or had the tourism board declare Turkey as 'unsafe', then we would not have minded so much. But that fact we were hours away from where the explosions took place, and Turkey was still a safe place to travel to, we could not… Read Full Review

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