Slurp www.slurp.co.uk Reviews
Latest Reviews
★★★★★
“No complaints from me!”
Written on: 06/04/2013 by ilikewinejustfine
I took a risk going with Slurp as I saw that the reviews weren't too convincing. I've been very pleasantly surprised though! Submitted my order on Wednesday evening, paid for regular delivery, and it arrived on Friday! Good service and they were also the only place selling the wines I was after at a reasonable price. I would fully recommend. (read more)
★★☆☆☆
“I'll ring you back in 20 minutes!...”
Written on: 26/03/2013 by statusnonquo
On (virtual)paper, Slurp do stock cracking wines and a good diverse selection. And when the wines do eventually arrive, they have been slurptastic! But couple this with the flaky customer service and the inability to inform you either by e-mail or by any other means as to when your wine will be delivered and if it's been delayed, why it's been delayed, then I'm afraid the overall experience of dealing with slurp is painful. As to slurp express and next day delivery, methinks they have a... (read more)
★☆☆☆☆
“Avoid - avoid! This company does not deserve any...”
Written on: 21/03/2013
I ordered 6 bottles of wine which were advertised as available for next day delivery. Once the online order is completed a message pops up announcing that an order confirmation will be e- mailed. That never arrived. Because of that I logged into my slurp account only to discover that my wine was going to be delivered in 10 days time. I then googled the company and found some shockingly poor reviews. I contacted the company by e-mail and in fairness they did respond the same day assuring me... (read more)
★☆☆☆☆
“Totally rubbish service and they don't care - AVOID!!”
Written on: 18/03/2013
Ordered 8 bottles of wine on a Sunday as a prsent for someone. 8 days later having chased the order it was delivered. It was a suprise to look inside the box and find only 6 bottles of wine and no sign of any explanation as to what had happened to the other two missing bottles. I emailed them to complain but they didn't both to respond. I called them and the person said that someone would definitely call me the next day and the missing wine could be delivered in another 3 days time. ... (read more)
★☆☆☆☆
“Do not use!”
Written on: 14/03/2013 by Wineone
Terrible service. Order was still not dispatched three weeks after I ordered it. Was told this was because one of the items was out of stock. Changed the item and finally the order arrived - but all the wine was different from what I ordered! They say they credit your delivery if it takes over seven days but had to request this. Don't think I'll be using it though! (read more)
★☆☆☆☆
“Don't expect your order to turn up in time for your party”
Written on: 12/03/2013
Made two orders now - both orders have been for a dozen "next day delivery" bottles that have turned out to be out of stock, despite their website advertising them as available. On the most recent occasion they didn't even bother telling me that the items were out of stock. I sent 2 emails asking about my order that went unanswered and finally called them. No apology, no offer to send me different wines, so I cancelled the whole order and am hoping that they will actually refund me the... (read more)
★☆☆☆☆
“Terrible service”
Written on: 15/02/2013
Almost a month since the order date - still no arrives. Delivery date changed twice and now it appears that they've stopped communication altogether. Terrible company, will never use again. (read more)
★★★★★
“Easy and quick”
Written on: 31/01/2013 by sairtay (2 reviews written)
Was a little concerned about ordering with slurp after reading reviews on here but as they were the cheapest option went ahead. Really pleased with the wine and especially pleased with the fast delivery. Came within a few days by dhl! (read more)
★★★★★
“Surprised by the other reviews here”
Written on: 20/01/2013 by emilya (2 reviews written)
I've been using Slurp on and off for about 2 years. I don't order wine that much but over 7-8 orders I have only had one instance where I had cause for annoyance. I'm surprised so many other people have had bad experiences as I have hardly ever had cause for complaint. My orders are usually dispatched within a couple of days and only once has something been late and, since it was just before Christmas and I had a very apologetic customer service chap on the phone, it was not a huge issue. I... (read more)
★☆☆☆☆
“Didn't deliver, didn't respond”
Written on: 08/01/2013 by andy010
* Their terrible business practice is only matched by the incompetence of their customer service * I ordered three bottles of wine as a Christmas present on the 11th of December, 9 days before the cut off for guaranteed delivery before Christmas. On the 20th I got an email saying my order was dispatched but 1 bottle would be dispatched at a later date, with no more information. My calls and email on the day went unanswered. Meaning I was left hoping to get it before Christmas, but I never... (read more)
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Showing 1 - 10 of 63 Reviews
★★★☆☆
“Didn't Deliver”
Written on: 03/01/2013
Ordered 8 bottles of quite expensive wine for Christmas. Despatched on 20 December - no trackable number - 5 bottles arrived 24 December when it was too late to call them. Left a message on their answering service and emailed them...no reply. Finally got them on the phone on 3rd January. Person on the other end totally uninterested, blamed the courier and promised the 3 missing bottles will be sent to me. We will see. Will update if they actually do arrive. Wouldn't use this company again.... (read more)
★☆☆☆☆
“Too many problems to mention!”
Written on: 24/12/2012 by JH63 (1 review written)
Their website has been advising guaranteed pre Christmas delivery for all orders placed before 20 December. Shame they couldn't deliver my order from 4th December and in three phone calls have given me three different excuses. It has been a courier error, sent to the wrong warehouse and out of stock all with 3 hours. This has seriously disrupted my Christmas plans as no other suppliers could help on 24 December. I will be taking advice from trading standards - an offer of delivery in the... (read more)
★☆☆☆☆
“Just didn't deliver - Just Avoid !!”
Written on: 24/12/2012
Ordered a selection of wines on 16th December with a guaranteed delivery before Christmas. Emailed and left voice message on the 20th - no response. Called again on 24th only to be told they couldn't complete my order even though it was "in stock" on the website. Shocking customer service, guaranteed delivery promise simply not true, no confidence I would get order requested, just cancelled. Would recommend you look at another wine supplier (read more)
★★★★☆
“Pretty impressed!”
Written on: 21/12/2012 by Littlemisssunshine21 (3 reviews written)
I ordered 8 bottles of specialist ale on the evening of the 18th December from Slurp, they had a pre-Christmas guarantee arrival date but after other companies have let me down (photobox printing company) and their negative reviews I was a bit wary. My account page on their website initially said they would arrive on the 20.12, however since they weren't dispatched until that day they ended up arriving the morning of the 21.12 by FedEx. The parcel was trackable on the FedEx page and they... (read more)
★☆☆☆☆
“misleading and blatant lies”
Written on: 20/12/2012
Ordered some beer at the start of november which was shown on slurp website as in stock. Once my order had been processed the estimated delivery date showed as 10th december! on the 10th of december this date suddenly changed to show the 14th. I made a phone call to slurp and was advised that delivery would be the next day ( a blatant lie).when it didnt arrive i called again and was advised they would sort it out and have delivery made in the next couple of days. still no sign of my order... (read more)
★☆☆☆☆
“Promises Much but doesn't Deliver - Literally!”
Written on: 27/11/2012
I ordered wine which showed as being available and was at a good price. However, after going through checkout my on-line account showed a much later delivery date, longer than I was able to wait as it was for a party. Consequently I rang up and cancelled the order. I was offered alternative wines which were in stock and ready to ship but they weren't to my taste. The very pleasant guy on the phone apologised and said my money would be returned to my account that afternoon. Thus far... (read more)
★☆☆☆☆
“Awful experience. Avoid!”
Written on: 16/11/2012
While they have a great range of wine and beer they are very unreliable and have terrible customer service. I deliberately ordered only bottles available for next day delivery yet it took over a month of phone calls and emails to finally get it delivered. I paid extra to receive my order before midday yet it arrived in the late afternoon. They also took so long to deliver my order that they had sold out of some items and had to replace them with ones I was less keen on. They felt no need to... (read more)
★★☆☆☆
“Great range, UNRELIABLE...”
Written on: 04/10/2012 by wareds
It's the double edge sword... Good range of Aussie wines, but such unreliable service... Promised multiple times delivery, but never comes. Lost bank details, delays in transactions, delayed delivery of wines, not all together. And then worse.. Once all these mistakes happened: No compensation, No free wines, nothing.... And we spent over £300!!! So way up... what do you want.. (read more)
★★☆☆☆
“Excessive cost. The Doctors Sauvignon Blanc 9.5%”
Written on: 17/09/2012
I recently ordered 12 bottles of this wine from SLURP at a unit price of £13.50 only to find that it was on offer at a 25% discount at Waitrose. The normal price there is £7.99. I have no pricing information on other wines but this seems exorbitant to me. (read more)
★★★★★
“QUICK, GOOD VALUE AND GOING BACK FOR MORE”
Written on: 08/09/2012 by NickCook1 (1 review written)
Having read the negative reviews, I refrained from ordering through Slurp. However, it was the cheapest place for my wine, so, I 'risked' it. Well worth the risk (!!)...placed my order on 31st August (Friday) and my bottles arrived on Tuesday 4th Sept. Brilliant price and brilliant service...plus a £10 off voucher when spending £50 or more. About to get back on there to use that voucher. (read more)
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Showing 11 - 20 of 63 Reviews
★★☆☆☆
“Always some issue with my order!”
Written on: 29/08/2012 by mnmn
I have bought wine from them about 7-8 times and 80% of time some issue, either with their delivery service or the wine not available although it was available on the time of order. I have to chase my order non stop otherwise not much would have happened. They are good if you have time and patient to wait for your delivery and chase them again and again. They don't have a robust system and need a great improvement. And please Slurp if you tell someone you will call them shortly to let them... (read more)
★★☆☆☆
“Hopeless Customer Service”
Written on: 02/08/2012 by nzwine
I ordered a case of wine for a family members birthday - I selected the chosen wines, paid, order arrived on time - all great. Then I find out from the recipient of the wine, that the wine on the delivery order didn't match that in the box.... In Fact they had replaced a 26 pound bottle of wine with a much cheaper one, WITHOUT even informing me, let alone ask me if I was happy about this first - unacceptable. When I raised this with slurp I got a half-hearted apology email, and have quite... (read more)
★☆☆☆☆
“Good wine, poor communication and terrible delivery”
Written on: 18/04/2012
Placed order at the beginning of April for a mid day delivery. Phoned the next day and was told that mid day delivery did not mean next day delivery. Asked when I could expect delivery and was told next week. Regularly checked website, estimated delivery date was given as 11th. That came and went. Did not respond to emails sent. Telephoned again and told delivery would actually be another week on a sepcific day. They tried to deliver a day early when I had not made arrangments to be at the... (read more)
★★★☆☆
“Great Idea - Poor Delivery”
Written on: 18/02/2012
Received a box of beer from a relative. Arrive in a timely fashion before christmas. 3 of the 12 bottles were broken (25%). Rang up twice to tell them, each time was promised replacements - empty promises- nothing turned up. Obviously difficult shipping bottles but wouldn't bother with these guys personally pleasant but don't follow through. (read more)
★★★★★
“Slurp has something for everyone”
Written on: 01/11/2011
This has to be the way to buy wine. Browse in your own time from literally hundreds (thousands?) of labels many of which are available as singles, to create your own bespoke mixed case. Slurp works perfectly for an 'average' wine buyer, but I can see the appeal for wine novice and aficionado alike - the site will take you to some of the world's iconic wines at the best prices, or guide you by style, taste, price etc if you need a helping hand. On top of that, customer service - should you... (read more)
★★★★★
“Reliable and professional”
Written on: 24/10/2011 by aclucy (1 review written)
I have used Slurp.co.uk for both personal and professional purchases. Every time I find them an absolute joy to buy from. Their staff at the other end of the phone are knowledgable. I would definitley purchase from them again and I have recommended them to numerous friends. My orders arrived on time. (read more)
★★★★★
“I love the 'Live Chat' function with the sales staff...”
Written on: 24/10/2011
I love the 'Live Chat' function with the sales staff on the website. I chatted with one of the team who was so friendly and helpful, and made a great suggestion for a wine we should get for an upcoming dinner party. Such a great idea. Will definitely use this service and this website again. (read more)
★★★★★
“Slurp ;)”
Written on: 24/10/2011
The thought of tucking into a warm Armagnac on a winters evening brought shivers to my feet. AND I WAS NOT DISSAPOINTED - WOW, WOW. IT WAS DELICIOUS. Not only was timing of delivery prompt but they were also very courteous and kind and gave me some frienly advice about how to drink it. The staff at Slurp are very knowledgeable and made a huge attempt to ensure that my pickiest need was met. THUMBS UP!!! My only concern was that I didn't order more. Thanks again Slurp (read more)
★★★★★
“Good discovery on line, an experience I will start again !”
Written on: 24/10/2011
I discovered Slurp randomly on Internet and I am very positively surprised. I was not very sure about purchasing wine on internet but Slurp offers a very good quality of services and also a very good ratio between prices and quality of wine. My bottle purchased arrived on time and all the process was very easy. I know for sure that I will purchase again with Slurp as I realized how easy it was and because I work long hours a day I dont have to be bothered to go wine shopping. Also , I would... (read more)
★★★★☆
“Superb range and friendly staff”
Written on: 22/10/2011 by SlurperinBath (1 review written)
My one small criticism was that I had asked for delivery on specific day when I knew I would be at home. They communicated very well about delivery, letting me know about a delay, but didn't deliver on the day I has asked for. But this was a minor inconvenience. Overall I find their range and service fantastic. (read more)
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Showing 21 - 30 of 63 Reviews
★★★★★
“Great choice great service”
Written on: 22/10/2011 by Paulmitc
I have been buying wine by mail order and online for a number of years and Slurp is by far the best site for choice and service. Many hard to find wines seem to be available on the site and many I have enjoyed in restaurants seem to be available on Slurp when they are almost impossible to find elsewhere. The website is well laid out and I always find it simple to find what I'm looking for. I would recommend Slurp to novices and experts alike. It's very non intimidating for the beginner and... (read more)
★★★★★
“We've found a new online merchant worth keeping”
Written on: 22/10/2011
My Husband and I were really impressed - the wine choices were exceptionally broad and at really good prices. We specifically chose wines from the ‘Express’ (next day delivery) section, even though we had 3 days to spare because we assumed that they would not arrive much before that. We were VERY surprised when they did in fact arrive the next day to my office at 2:30pm. All the wines and the Port were amazingly well received by our friends. As these wines were for a dinner party and... (read more)
★★★★★
“Fine wine choice and great delivery service too!”
Written on: 21/10/2011
I found the service to be friendly and helpful, when I called in about my delivery. The wine choice was AMAZING, it's hard to know what they don't have, every wine type I looked for was instantly visible and in every case they had the stock. The pricing is good/fair (not the cheapest, but a long way off the most expensive!) I chose them because they seem to have a complete around service in the odd quantities that I needed 7 bottles . I have not been disappointed with any of the wines,... (read more)
★★★★★
“Wine buying made easy - finally”
Written on: 21/10/2011
Slurp really takes the hassle out of selecting and buying wines. Their recommendations have always been spot on with some very surprising and pleasant results. If you are still lost or need special service (such as ordering for a party) I've always found their staff to be accessible and knowledgeable. Their ability to put together mixed selections, introducing variety across a broad selection of genres was most appreciated. I've always found their delivery service to be on time and... (read more)
★★★★★
“Great service and an even better price!”
Written on: 21/10/2011 by martywal
These guys in my experience are brilliant! I discovered them some time ago when comparing prices with a number of other wine delivery companies, they came out favourably every time! Drinking a reasonable amount of wine I know what I like but it was when I spoke to one of the Slurp team (can't remember the name) for some advice I was amazed at the knowledge and understanding he had! Some of the comments here make mention of the website, I admit at times I've found it slightly clunky but that... (read more)
★★★★★
“A First Rate Experience”
Written on: 21/10/2011 by howajon (1 review written)
I have ordered from Slurp on a number of occasions and have always been delighted with the service received. Their website is simple to use and all deliveries have been quicker than expected. I have been impressed by their recommendations, which are always well-considered, and the choice is fantasic. They clearly have a passion for wine which is reflected in the helpful online summaries. Given the choice, I cannot imagine why people would buy their wine from the supermarket. Overall, a... (read more)
★★★★★
“A new best friend who also loves wine”
Written on: 21/10/2011 by asvensso (1 review written)
Getting your wine from Slurp is totally different from buying wine online from other retailers or in teh high street. It is a bit like getting an NBF who also loves wine! The website is quite clever in that you can filter in so many ways - by grape, country, type, wine personality, price range...you can get advice quickly on vintages, producers or just what woudl fit your palate or the occasion. You can do cheap and cheerful or treat yourself, whatever you are in the mood for. I like to read... (read more)
★☆☆☆☆
“Shockingly bad”
Written on: 10/07/2011 by hyslopc
I placed an order with Slurp on the 8th of May for over £4000 of wine. Everything I ordered was "in stock" according to their website. I deliberately placed the order in the spring and only ordered in-stock items, to ensure that the wine would be delivered while the weather was mild, and would neither freeze nor cook in transit. Wrong - it took 2 months to receive my wines. 1) Slurp made the decision to split the order in two. I was not notified about this until after the first half... (read more)
★★★☆☆
“I ordered the Blockbuster case with the Groupon deal,...”
Written on: 04/03/2011
I ordered the Blockbuster case with the Groupon deal, i ordered the wine Friday 18th February and expected the order to arrive in time for the following Saturday (26th February) in time for a party. It hadnt arrived by Friday 25th and i hadn't received an email stating that it would be late or reasoning why.
I then emailed Slurp asking when it would arrive saying I needed it by Saturday and promptly received an email back saying because they hadnt received a delivery the wine wouldnt...
(read more)
★☆☆☆☆
“I ordered on slurp using a promotional offer on the...”
Written on: 11/02/2011
I ordered on slurp using a promotional offer on the 7th of december. They only sent through 3 out of my 6 bottles of wine and I was forced to chase them 2 weeks later at which point they stated that there had been a problem getting stock because of the snow and that they would deliver it when it arrived.
I followed up again just before new years and they said that I would receive my order in early january. on the 18th of Jan I sent them a third email reminding them that I was still waiting...
(read more)
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Showing 31 - 40 of 63 Reviews
★☆☆☆☆
“Another victim of the groupon deal. I also was...”
Written on: 08/02/2011
Another victim of the groupon deal. I also was originally going to get some beers, but all single bottles suddenly "sold out". I am sure they will appear back in stock just after the vouchers are out of date....
I then thought, i'd have some whisky, but no, even though the voucher says valid on ALL products on slurp.co.uk, you can't use it with whisky. When I asked about this, slurp said I couldnt use it because the whisky was on offer. It wasn't on offer, and when I said this I was told,...
(read more)
★☆☆☆☆
“When it works OK, it is fine although a bit expensive,...”
Written on: 24/12/2010
When it works OK, it is fine although a bit expensive, could buy cheaper elsewhere. When it fails to work (as it has done for us this week), the service is shockingly poor. Yes, there are weather conditions to contend with but when we offer to pick the wine up from the courier ourselves and Slurp can't even be bothered to give us the info we need, we count that as incredibly poor service. We will not be using them in future and would recommend you do not use them if you are looking for a... (read more)
★☆☆☆☆
“Shocking company. Do not use unless you are happy...”
Written on: 23/12/2010
Shocking company. Do not use unless you are happy waiting over 6 weeks. I ordered on the 17th November and am still waiting. Customer serices tell me it has been despatched but it never arrives.
I e-mailed the MD who was less then helpful and has since been ignoring my e-mails. I have a good mind to go to Trading Standards.
(read more)
★☆☆☆☆
“I also bought the Group on voucher for Slurp, I had...”
Written on: 22/12/2010
I also bought the Group on voucher for Slurp, I had intended on buying 1 of several different beers as a Christmas present, this was possible before the voucher went live, I was quite surprised to find once the voucher went live that you could no longer buy single beers, they were only available in packs of 6 or 24. I contacted them and was informed by a woman that the minimum had changed because of the deal, not happy with this I asked to speak to a Team Leader, she said she'd get someone... (read more)
★★★★★
“I have to say that my first experience of Slurp has...”
Written on: 17/12/2010
I have to say that my first experience of Slurp has exceeded my expectations. Their choice of wines is superb and they have wines that I didn't think I would be able to find anywhere in this country. They delivered on time and I have since been kept up-to-date with some really interesting wines. I have already recommended to my friends and will certainly be shopping again in the new year. (read more)
★☆☆☆☆
“Exactly the same as other reviewers, i spotted the...”
Written on: 16/12/2010
Exactly the same as other reviewers, i spotted the Slurp.co.uk / Groupon deal which on the surface, looked like a good deal. But after adding a few cases of wine to my basket, i realise that it is so over-priced that i probably would have found a better deal in my local tescos- even with a large discount.
I placed the order with Slurp on 23rd Nov, have chased the order 3 times and promised 3 different delivery dates and it still hasn't arrived. Customer service blame a high number of...
(read more)
★☆☆☆☆
“I've used a Groupon deal, I've ordered the wine that...”
Written on: 14/12/2010
I've used a Groupon deal, I've ordered the wine that arrived more that 2 weeks after I've placed the order.
They've changed 3 out of 6 bottles I've ordered for some or their choice, without notifying that this was happening.
After contacting them to understand why they've changed my order to something else they've proposed a new change and I've agreed.
At the end I've received the wine and it was different from my order and from what they've suggested as a replacement.
It is in the term and...
(read more)
★☆☆☆☆
“I bought a Groupon voucher for Slurp with the idea...”
Written on: 13/12/2010
I bought a Groupon voucher for Slurp with the idea that I would use it for Christmas presents this year. The voucher was validated from Nov 18th, which was the day that I ordered a case of wine. Delivery was set for two weeks out. I contacted their customer service two weeks later to ask what was going on with delivery, as the status of my order still said "paid, waiting for dispatch". The response from their team said that there were delays due to weather - which I would have understood if... (read more)
★☆☆☆☆
“Placed an order on the 17th November. Email said 3 - 5...”
Written on: 10/12/2010
Placed an order on the 17th November. Email said 3 - 5 days delivery. when it didn't arrive i logged in to my account only for it show a delivery date of 8th December. Waited and still no wine dispatched. It is now 10th December. Will i get it before Xmas? I wonder. Will not use again. (read more)
★★★★☆
“I purchased a Groupon voucher that gave me £30 off my...”
Written on: 03/12/2010
I purchased a Groupon voucher that gave me £30 off my order total. I called in and spoke to the head of their sales team and he was very, very helpful. I wanted a mixture of things from the site and although fellow Grouponers had already purchased a huge amount I found what I was looking for. The delivery was a bit late but in this weather I think it should be expected and when you get so much off your order I don't think you should complain too much. I'll definitely be going back. Great... (read more)
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Showing 41 - 50 of 63 Reviews
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Jay61's Comment
Written on: 21/01/2013
Review Update. Missing bottles arrived as promised in a proper Slurp box. Can only assume the first order was damaged by courier and repackaged...hence the missing 3 bottles