IMS Lettings Reviews

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IMS Lettings
2 stars
Average rating for this product is: 2 out of 5

From 0 ratings and 11 reviews

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NameProduct TypeDiscount LengthSubsequent RateOverall Cost  
WoolwichStep Lifetime Tracker1 year(Base+ 2.49%) currently 2.99%3.00% APR
AbbeyTracker2 year4.24%4.10% APR
WoolwichOffset TrackerTerm(Base+ 2.47%) currently 2.97%3.10% APR

Average Ratings for IMS Lettings

  • Value for Money1.9 stars
  • Overall rating2 stars

 

11 Reviews For IMS Lettings

  • Guest 28th Oct 2009

    Reviewer rating: 5 stars


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    been a tenant 6 months new to derby and found this agent very helpful - have read other comments and cant understand why people if the are unhappy dont speak to management???? I had bad experience with last agent and this agent has been great

  • Guest 28th Oct 2009

    Reviewer rating: 1 stars


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    I would recommend IMS lettings if you.

    1. Like to pay extortionate unnecessary fees to move into a rented property.
    2. Like to make countless calls and speak to countless different people (all of whom don't have the authority to get anything done) to have the simplest of repairs carried out on the property
    3. Then like to wait over 6 months for these simple repairs to your property to be carried out if indeed they carry them out at all.
    4. Like to pay your rent only to be found that on a num ...

  • Guest 27th Oct 2009

    Reviewer rating: 5 stars


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    I have been renting with IMS the past 4 years and I have not had one problem with the Agency. All the maintenance issues I have raised have been actioned and rectified with the greatest of competency and ease. I think that their customer service skills are excellent and I have no worries if I ever need to speak to an employee. I have many friends that also rent through IMS Lettings and they too have only received excellent service and would definately always recommend this Agency.

  • Guest 7th Oct 2009

    Reviewer rating: 1 stars


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    i have had many issues with IMS lettings and have found them very unhelpful! i will be moving out as soon as my tenancy ends and taking my custom elsewhere. when i moved in they gave me the wrong gas and electricity companys, they havent given me a key to my mail box outside, they didnt tell me my fire alarm had a code or that the box for this is located in the doorway of the other flats to which i do not have a key (so if i set my firealarm off cooking i have to wait for someone there to get ba ...

  • BernardH 4th Jun 2009

    Reviewer rating: 4.5 stars


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    IMS Lettings Derby " I have recently become a tent with IMS and have found the service provided by IMS to be a refreshing change being very polite and fast with their responses. I wish all Letting agents were like IMS.

  • AineM 8th May 2009

    Reviewer rating: 5 stars


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    Having read the comments people have posted i feel inclined to get my POSITIVE thoughts accross! I have been a tenant with IMS Lettings for 3 years and have lived in 2 of their properties, the staff are friendly, helpful and made me feel welcome whenever i visited their offices! Unfortunately after 1 year of renting with IMS my Landlord needed their house back due to personal circumstances, IMS called me and talked me through the procedure and immediately booked me viewings for properties I may ...

  • Guest 1st May 2009

    Reviewer rating: 0.5 stars


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    IMS Lettings gave pretty poor service all round, wouldn't use them again!

  • katiejc Rank: Lance Corporal 26th Feb 2009

    Reviewer rating: 0 stars


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    IMS are the worst agent I have ever rented a property from. I rent a property through IMS and are constantly having to chase them up for different matters which we need addressing and even so are not very fast at responding.

  • redsky 9th Aug 2008

    Reviewer rating: 0 stars


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    We rented a property from IMS, we found their overall customer service to be poor. We would never rent through them again and certainly would not advise anyone to rent or let through them either. The maintainance department never gets back to you when promised, we spent many an afternoon waiting for contractors who never arrived.

  • Greqrium 26th Jul 2008

    Reviewer rating: 0 stars


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    We have had a few maintenance issues and IMS have failed to respond every time. We had to constantly ring their contractors ourselves in order to get work done. They are very unhelpful and advised us wrongly over a contract issue and amount of notice before leaving. They actually agreed a move out date, then over 2 weeks later told us we couldn't do that and would have to pay for the rest of the month after moving out (3 weeks when we wouldn't even be there), when we found out this they denied h ...

  • misshottyhotti Rank: Lance Corporal 12th Oct 2006

    Reviewer rating: 0.5 stars


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    I rented a property in Derby from IMS Lettings. I rented it because it was reasonably priced rent, and as my partner was renting accommodation in London also, we had to keep our budgets down.

    Before I moved to the property I asked for the garden to be cleared as it was badly overgrown. On the move in day the garden still hadn't been done. I rang and asked for the garden to be sorted three times. Also, the washing machine leaked and the house smelled damp as a result. The washing machine event ...
NameProduct TypeDiscount LengthSubsequent RateOverall Cost  
WoolwichStep Lifetime Tracker1 year(Base+ 2.49%) currently 2.99%3.00% APR
AbbeyTracker2 year4.24%4.10% APR
WoolwichOffset TrackerTerm(Base+ 2.47%) currently 2.97%3.10% APR